English dropdown-ico

Grandstream Networks GXW400x manual

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31

Go to page of

Similar user manuals

A good user manual

The rules should oblige the seller to give the purchaser an operating instrucion of Grandstream Networks GXW400x, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

What is an instruction?

The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Grandstream Networks GXW400x one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of Grandstream Networks GXW400x. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of Grandstream Networks GXW400x should contain:
- informations concerning technical data of Grandstream Networks GXW400x
- name of the manufacturer and a year of construction of the Grandstream Networks GXW400x item
- rules of operation, control and maintenance of the Grandstream Networks GXW400x item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Grandstream Networks GXW400x alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Grandstream Networks GXW400x, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Grandstream Networks service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Grandstream Networks GXW400x.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the Grandstream Networks GXW400x item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    Grandstream Networks, Inc. Analog IP Gateway GXW–400x 4 or 8 FXS Ports GXW – 400x User’s Manual www.grandstream.com Firmware Version 1.0.0.17 support @grandstream.com[...]

  • Page 2

    Grandstream Networks, Inc. GXW-400x User Manual Page 2 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 TABLE OF CONTENTS GXW-400X USER MANUAL WELCOME ............................................................................................................................... ..................... 4 CONNECTING YOUR PH ONE ...........................[...]

  • Page 3

    Grandstream Networks, Inc. GXW-400x User Manual Page 3 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 TABLE OF FIGURES GXW-400X USER MANUAL F IGURE 1: D IAGRAM OF GXW–400 X B ACK P ANEL ........................................................................................... 5 F IGURE 2: D IAGRAM OF GXW–400 X D ISPLAY P ANEL ..................[...]

  • Page 4

    Grandstream Networks, Inc. GXW-400x User Manual Page 4 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 W ELCOME Thank you for purchasing the Grandstre am GXW–400x IP Analog FXS Gateway. The GXW–400x is a cost effective, easy to use and easy to configur e IP communicatio ns solution for any business. The GXW–400x supports popul ar voice codecs a[...]

  • Page 5

    C ONNECTING Y OUR GXW–400x Connecting your GXW–400x is easy. Before you be gi n, please verify the contents of the GXW–400x package. E QUIPMENT P ACKAGING Unpack and check all accessories. Equipment incl uded in the package: • one 12V universal power a dapter • one Ethernet cable • one device unit C ONNECT THE GXW–400 X Managing the G[...]

  • Page 6

    Once the GXW is turned on and configured, the front display panel indicates the status of the unit. F IGURE 2: D IAGRAM OF GXW–400 X D ISPLAY P ANE L FXS port status GXW - 400x Display LEDs T ABL E 2: D EFINITI ONS OF THE GXW D ISPLAY P ANE L Power LED Indicates Power. Remains ON whe n Power is connected and turned ON. Ready LED Remains ON after [...]

  • Page 7

    A PPLICATION D ESCRIPTION There are three scenarios whe re the GXW–400x seri es ca n be effectively used to enable any busine ss to leverage the benefits of VoIP and the Internet. S CENARIO O NE : GXW- 400 X FXS G ATE W AY C ONFIGURATION / PBX S CENARIO , V O IP INTERNET CLOUD Anywhere in the world GXW FXS Series 4 or 8 Ports PSTN Analog Lines PB[...]

  • Page 8

    S CENARIO T HREE : GXW–410x & GXW–400x S CENARIO / T OLL - FREE C ALLING BETWEEN L OCATIONS Branch A - Boston, MA 4 employees Branch B – Denver, CO I I n n t t e e r r n n e e t t C C l l o o u u d d GXW 400x GXW 410x PSTN Analog Lines P P S S T T N N C C l l o o u u d d FX0 Lines GXW–400 X F EATURES The GXW–400x is feature ri ch and [...]

  • Page 9

    Grandstream Networks, Inc. GXW-400x User Manual Page 9 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 T ABL E 3: GXW–400 X S OFTW ARE F EA TU RES GXW– 400x FXS Analog Gateway Series Telephone Interfaces GXW-4004: 4 por ts, 2 SIP accounts & profiles GXW-4008: 8 ports, 2 SIP accounts & profiles FXS, RJ-11 Network Interface Two (2) 10M/100 [...]

  • Page 10

    Grandstream Networks, Inc. GXW-400x User Manual Page 10 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 H ARDWARE F EATUR ES • 4 or 8 FXS ports • Two RJ-45 (switched or routed) • Auto detect Ethernet polarity • PC Console connection • PSTN fail-over port T ABL E 4: H ARDWARE S PECIFICATION OF GXW–400 X LAN interface 2 x RJ45 10/100Mbps LE[...]

  • Page 11

    Grandstream Networks, Inc. GXW-400x User Manual Page 11 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 U SING THE W EB C ONFIG URATION P AGES 1. Connect the Power to the GXW-400x unit. 2. Connect an Ethernet cable betwe en t he LAN port on GXW–400x to your PC. 3. Your PC will be assigned an IP addres s like 192.168.2.100 4. Launch web browser and [...]

  • Page 12

    Grandstream Networks, Inc. GXW-400x User Manual Page 12 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 DTMF M ETHODS DTMF Settings are in Profile pages. • DTMF in-audio • DTMF via RTP (RFC2833) • DTMF via SIP INFO Enable one or more DTMF methods b ased on your PBX system. P REFERRED VOCODER (C ODEC ) The GXW–400x supports a broad ran ge of v[...]

  • Page 13

    Grandstream Networks, Inc. GXW-400x User Manual Page 13 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 B ASIC O PERATIONS U NDERSTANDING GXW V OICE P ROMPTS GXW–400x has a stored v oice prompt menu for quick browsing a nd simple configuration. Enter *** on the standard analog phone connected to any FXS port to use the voice prompt menu. T ABL E 5:[...]

  • Page 14

    Grandstream Networks, Inc. GXW-400x User Manual Page 14 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 Five Success Tips when using the Voice Prompt 1. “*” shifts down to the next menu option 2. “#” returns to the main menu 3. “9” functions as the ENTER key in man y cases to confirm an option 4. All entered digit sequence s have known le[...]

  • Page 15

    Grandstream Networks, Inc. GXW-400x User Manual Page 15 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 E XAMPLES OF D IRECT IP C ALLS : 1. If the target IP address is 192.16 8.0.10, the dialing convention i s: Voice Prompt with option 47, then 192 168 000 0 10 followed by the “#” key or wait 4 seconds. 2. If the target IP address/port is 192.168[...]

  • Page 16

    Grandstream Networks, Inc. GXW-400x User Manual Page 16 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 3-W AY C ONFERENCING Star Code Style 3- way Conference Caller A wants to bring thir d Caller C into conference: 1. Caller A presses FLAS H to receive a dial tone. (Hook Flash for older mo del phones) 2. Caller A dials Caller C’s num ber then # (o[...]

  • Page 17

    Grandstream Networks, Inc. GXW-400x User Manual Page 17 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 C ALL F EATURES The GXW–400x supports traditional and advan ced telepho ny features. These features are easy to use with any phone. T ABL E 6: C AL L F E ATURES T ABLE (S TAR C ODE ) Key Call Features *23 3-way Conferencing *30 Block CallerID (fo[...]

  • Page 18

    Grandstream Networks, Inc. GXW-400x User Manual Page 18 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 T ABL E 7: B AS IC S ETTINGS P AG E D EFIN ITIONS End User Password Password to access the Web Configuration Menu. This field is case sensitive with a maximum length of 25 characters. Web Port By default, HTTP uses port 80. This field is for custom[...]

  • Page 19

    T ABL E 8: S TATUS P AGE D EFINITIONS MAC Address The device ID in HEX format. This is needed for ISP troubleshooting. WAN IP Address Shows LAN IP address of GXW– 400x Product Model Contains the product model info. Software Version Program: This is the main software release. Boot and Load er are not changed often. System Up Time Shows system up t[...]

  • Page 20

    Grandstream Networks, Inc. GXW-400x User Manual Page 20 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 T ABL E 9: A DV ANCED C ONFIGUR ATION P AGE D EFINITIONS Admin Password Administrator password. Only the administr ator can configure the “Advanced Settings” page. Password field is purposely left blank for se curity reasons aft er clicking upd[...]

  • Page 21

    Grandstream Networks, Inc. GXW-400x User Manual Page 21 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 Syslog Server The IP address or URL of System log server. This feature is e specially useful for the ITSP (Internet Telephone Service Provider) Syslog Level Select the GXW–400x to report the log l eve l. Default is NONE. The level is one of DEBUG[...]

  • Page 22

    Grandstream Networks, Inc. GXW-400x User Manual Page 22 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 T ABL E 11: P ROFI LE P AGE D EFINITIONS Profile Active When set to Yes the SIP Profile is activated. SIP Server SIP Server’s IP address or Domain name provided by VoIP service provider. Outbound Proxy IP address or Domain n ame of Outbound Proxy[...]

  • Page 23

    Grandstream Networks, Inc. GXW-400x User Manual Page 23 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 DTMF Payload Typ e Sets the payload type for DTMF using RFC2833. DTMF in-audio Send DTMF as inband (in-audio). DTMF via RTP Send DTMF via RTP (According to RFC 283 3). DTMF via SIP INFO Send DTMF via SIP INFO message. Send Flash Event Default is NO[...]

  • Page 24

    Grandstream Networks, Inc. GXW-400x User Manual Page 24 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 Use # as Dial Key Allows users to configure the “#” key as the “Send” (or “Dial”) key. If set to “Yes”, “#” will send the number. In this case, th is key is essentially equivalent to the “(Re)Dial” key. If set to “No”, t[...]

  • Page 25

    Polarity Reversal Default is No . If set to “Yes”, pola rity will be reversed upon call establishment and termination. Hook Flash timing Gain Handset volume adjustment. RX is for re ceiving volume, TX is for transmission volume. Default values are 0dB for both parameters. Loudest volume: +6dB Lowest volume: -6dB. Call Progress/ Ring Tones Confi[...]

  • Page 26

    Grandstream Networks, Inc. GXW-400x User Manual Page 26 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 F IRMWARE U PGRADE Our latest official release can be downl oaded from: http://www.grandstream.com/y -firmware.htm . To upgrade your unit firmware, follow these step s: 1. Under Advanced Settings webpage, enter your TF TP or HTTP Server IP address [...]

  • Page 27

    Grandstream Networks, Inc. GXW-400x User Manual Page 27 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 Directions For Do w nloading TFTP Server : 1. Unzip the file and put all of the files un der the root directory of the TFTP serve r. 2. Put the PC running the TFTP server and the GXW–4 00x in the same LAN segment. 3. Go to File -> Configure -&[...]

  • Page 28

    Grandstream Networks, Inc. GXW-400x User Manual Page 28 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 G LOSSARY OF T ERMS ADSL Asymmetric Digital Subscriber Line: Modems atta ched to twisted pair co pper wiring that transmit from 1.5 Mbps to 9 Mbps downstream (t o the subscriber) and from 16 kbps to 800 kbps upstream, depending on line distance. AG[...]

  • Page 29

    Grandstream Networks, Inc. GXW-400x User Manual Page 29 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 FQDN Fully Qualified Domain Name. A FQDN con sists of a host and domain name, includi ng top-level domain. For example, www.grandstream.com is a fully qualified domain name. www is the host, Grandstream is the seco nd-level domain, and and.com is t[...]

  • Page 30

    Grandstream Networks, Inc. GXW-400x User Manual Page 30 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 MTU A Maximum Transmission Unit (MTU) i s the largest size packet or frame , specified in octet s (eight- bit bytes), that can be sent in a packet- or frame- based network su ch as the Internet. The maximum for Ethernet is 1500 byte. NAT Network Ad[...]

  • Page 31

    Grandstream Networks, Inc. GXW-400x User Manual Page 31 of 31 Firmware 1.0.0.17 Last Updated: 12/2006 UDP User Datagram Protocol (UDP) is one of the core protocols of the Internet protocol suite . Using UDP, programs on networked computers can send short message s known as datagrams to one another. UDP does not provide the reliab ility and ordering[...]