Grandstream Networks GXP21xx manual

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A good user manual

The rules should oblige the seller to give the purchaser an operating instrucion of Grandstream Networks GXP21xx, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

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First and foremost, an user manual of Grandstream Networks GXP21xx should contain:
- informations concerning technical data of Grandstream Networks GXP21xx
- name of the manufacturer and a year of construction of the Grandstream Networks GXP21xx item
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- safety signs and mark certificates which confirm compatibility with appropriate standards

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Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Grandstream Networks GXP21xx alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Grandstream Networks GXP21xx, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Grandstream Networks service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Grandstream Networks GXP21xx.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the Grandstream Networks GXP21xx item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 1 of 1 Fi rmwa re ve rsi on: 1.0.1.66 Las t U pdated: 0 5 / 20 11 Grands tr e am N etw orks, Inc. GX P 21 xx SIP Enter pri se P hon es[...]

  • Page 2

    G r and st r eam N et w o r ks , I nc . G XP 21xx User M a nu al Page 1 of 41 Fi rm ware ve rsi on: 1 .0.1 .6 6 Last U pda ted: 0 5 /20 11 T ABL E OF CO NT E NT S G XP 21 XX USER MANUAL WELCOME .......................................................................................................................................................... 3[...]

  • Page 3

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 2 of 41 Fi rmwa re ve r si o n: 1 .0 .1.6 6 Last Upda ted: 05/201 1 Tabl e 9: LCD Icons ................................................................................................................... 12 Tabl e 10: GXP21xx K ey pad B utt ons ..................................[...]

  • Page 4

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 3 of 41 Fi rmwa re ve r si o n: 1 .0 .1.6 6 Last Upda ted: 05/201 1 Wel com e Your Gr ands tream GXP21 xx Enter prise IP phone is feature - enri ched, sophistic ated, yet simple to use. The G XP 21xx deliv ers superior HD audio quality, rich and leadi ng edge t e l ephony f ea t[...]

  • Page 5

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 4 of 41 Fi rmwa re ve r si o n: 1 .0 .1.6 6 Last Upda ted: 05/201 1 Instal latio n E QUI PMENT P AC K AG I N G Table 1: Equi pment P ackaging GXP21 20 GXP2 11 0 GXP2 10 0 Main Case Yes Yes Yes Hand set Yes Yes Yes Pho ne C ord Yes Yes Yes Power Ada pt or Yes Yes Yes Eth ern et C[...]

  • Page 6

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 5 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 F IG UR E 1: C O N NEC T I NG T HE G XP 212 0 /2110 AND THE GXP E XT EN SION GXP212 0 w it h GXP Extension GXP Extension Con ne c t in g t he GXP 2 120/2110 to GXP Exten sion Reverse sid e o f connectio n w it h co[...]

  • Page 7

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 6 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 S A FETY C OMPLIANCES The G XP 21x x complies w it h FCC/CE and v arious s af ety standards. The GXP 21xx power adaptor i s com p li ant with the UL standard. O nly us e the univ ersal pow er adapt o r prov ided wi[...]

  • Page 8

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 7 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Pr oduct O ver view T ab l e 3 : G XP 21xx Pr o duct Mode ls Mode l Pictu re Overvi ew GXP21 20 G XP2 1 20 is an ex ec utiv e SIP phone. It features :  Six line s  Sev en programm ab le har d k ey s  Four [...]

  • Page 9

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 8 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 T ab l e 5 : GXP 21xx Key Features in a Glance Featu res Benef its Ope n Sta nda rds Com pati ble SIP RFC3261 , TCP /IP/U DP , RTP /RTCP , H TTP /HTTP S, ARP /RARP, ICMP, D NS (A record , SRV and NAPTR), DHCP (both[...]

  • Page 10

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 9 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Hum id ity 10% – 90% (non - c ondensing) Comp liance FCC / CE / C - Tick T ab l e 7 : GXP 21xx Te c h nic a l S pe c if icat i ons Lines Mu lt ip le direct lines w ith i ndependent S I P accounts, pr o gramm able[...]

  • Page 11

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 10 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Adaptiv e jitt er buff er contr ol ( patent - pendi ng) and pac ket del ay & loss concealm ent HD audio handset wit h HD wideband audi o c odec s f or exc ell ent double - t al k perf orm ance . T elephony F e[...]

  • Page 12

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 11 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Usin g the GXP 21 xx SIP E nt er pris e P ho ne G ETTING F A MI L IA R W I TH THE LCD G XP 21x x has a dynami c and customi z able screen. The screen displ ay s di f f e rently dependi ng on whether t he phone is [...]

  • Page 13

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 12 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 SPECIAL SOFT KEYS ( On ly When I n tegrated with GXE5024/502 8) Call Par king: F O R GXP2120/G XP2 1 10 ONLY . Refe r to the GXE5024 /502 8 Online User Manua l for more informa tion. • Call P ar k W hen a GXP212[...]

  • Page 14

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 13 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 MUTE Mu t e an ac ti v e c al l HEADSET Press HE ADSE T ke y to answe r/hang up phone ca lls whi le us ing he adset . I t al s o al l o ws us er to to g gl e b et w een h ea d s et a n d s p ea k er DND Enable/Dis[...]

  • Page 15

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 14 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 For ex ample: Confi gure ACCOUNT 1 and ACCOUNT 2 wit h Account Na m e as “ VoIP 1 ”, “ VoIP 2 ”, re spectiv ely and ensure t hat they ar e ac t iv e and r egi stered. W hen LINE 1 is pressed, y ou wil l he[...]

  • Page 16

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 15 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 4. U S I NG T HE PH ONE BO OK : To c all a phone number f r om Phonebook Each ent r y in the phonebook c an be at tac hed t o an indiv idual S I P account. T he phone will use that SIP ac c ount t o make t he phon[...]

  • Page 17

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 16 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 5. Press O K key to i nitiat e call To mak e a quic k IP call, please see next secti on. Fo r exampl e: If the target IP address is 192.168. 1.60 and the port is 5062 (e.g. 192. 168.1.60: 5062), input the f oll ow[...]

  • Page 18

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 17 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 P HONE F UNCTI ONS D URI NG A P HONE C ALL Ca ll Wa i t ing / Ca l l Ho ld 1. Hold : Place a call on hol d by press i ng t he “ HO LD” button. 2. Resu me: Resume c all by pr essing t he c or r espondi ng bl i [...]

  • Page 19

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 18 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 NOT E : T he party that starts the c on f erence call has to rem ain i n the conf erence f or its enti re durati on, you can put t he part y on m ute but it must remai n in the c onv ersati on. Al so, this is not [...]

  • Page 20

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 19 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 C A LL F EA TURES The G XP 21xx support s tr adi tional and adv anced tel ephony f eatures incl uding c aller I D, caller I D w /nam e, cal l for ward/t ransf er/par k / hold as w el l as i nt ercom/paging and B L[...]

  • Page 21

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 20 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Con fig urat io n G ui de The G XP 21 xx c an be configured in two w ays. Fir s tl y, us i ng t he Key Pad Con fi guration Menu on the phone; secondly, thr ough e mbedded web - con f i gurati on m enu. C ONFI GURA[...]

  • Page 22

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 21 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 loc ati on if av ailabl e. Also, the phone will download secondary l anguage if av ailabl e . • Time Sett ings Pr e ss Menu butt on to choose the m enu i t em Pr e ss “ ← ” or f oll ow the soft key s to r [...]

  • Page 23

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 22 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Call Hist ory Status Phon e Book LDAP Dir ect ory Instant M essag e Dir ect IP Cal l Pref er ence Confi g Factor y Functio ns Network Rebo ot Exit MENU Ans wer ed Cal ls Dial ed C all s M issed C all s T ran sfer [...]

  • Page 24

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 23 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 C ONFI GURA T I ON V IA W EB B R OW S ER The G XP 2 1x x em bedded W eb ser v er r esponds t o HTT P/HTTPS GET/POST requests. Em bedded HTM L pages al low a user to c onf igur e the IP phone through a W eb browser[...]

  • Page 25

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 24 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 T ab l e 13: Device Conf igur ati on - Stat us MAC A d dress The devi ce ID, in HEXADECI M A L f ormat. IP Add ress Thi s f i el d s hows IP addr es s of GXP21xx . Prod uct M odel Thi s fi eld cont ains the produc[...]

  • Page 26

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 25 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 802.1x Mo de Th is option all ows the user to enabl e/ di sabl e 802. 1 x mode on the phone. The def ault v alue is di sabl ed. To enable 802. 1 x m ode, t his fiel d s hould be set t o EAP - MD 5. Once enabl ed, [...]

  • Page 27

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 26 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Weather Up date By def ault , “ Enabl e W eather Update: ” is set to “ Y es”. If set to “No” , weather inf ormati on w ill not display on the phone. Setti ngs to customi ze the display of weather vi a:[...]

  • Page 28

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 27 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Adv anced User confi guration includes not only the end us er conf igurati on, but also ad v anced configur ation suc h a s S I P confi gur ati on, Codec sel ecti on, NAT Trav e rsal Set ting and ot her mi scell a[...]

  • Page 29

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 28 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Upg rade Vi a Thi s f i e ld allows the user to choose the firmware upgrade met hod: TFTP, HTTP or HTTPS . Fi rmw are Server Path Defi nes the s erv er path for the fi rmware ser v er. It can be d if f erent from [...]

  • Page 30

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 29 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Connect i on Request Port Enter t he connecti on request port . Pho neb ook XM L Dow nload Sel ects the fil e dow nload m ode f or the download server. Users can choose f rom TFTP /H TTP/N o. Pho neb ook XML Serve[...]

  • Page 31

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 30 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Syslo g Level Sel ec t the ATA to r epor t the l og level. Def ault is NONE . The l evel is one of DEBUG, INF O, W ARNING or ERROR. Syslog m essages are sent based on the f o llowing ev ents: • product m odel / [...]

  • Page 32

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 31 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Call P r ogress T ones Using these set t i ngs, users can confi gure r i ng or tone frequencies based on param eter s fr om local t elec om . By def au lt, they ar e set to Nort h American standard. Frequenc i es [...]

  • Page 33

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 32 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Dis pla y La n gua ge All ow s user to choo se pref erred di splay language i n web UI and key pad UI . Current ly , the phone supports the se language s: Engl ish, Simplif ied Chinese , Tradit i onal Chinese, Kor[...]

  • Page 34

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 33 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 A ut he ntic a t e ID SIP serv i ce s ubscriber ’ s Authent i cat e ID used for aut hentic ati on. It can be identic al to or diff er ent from SIP User I D. Authen t i cate Passwo rd SIP ser v ice s ubscriber’[...]

  • Page 35

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 34 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 NAT T raversal Thi s para m et er activ ates the NAT trav er sal mechani s m. It has opti ons: No, STUN, Keep - Aliv e, UPnP, Auto, VP N. If sel ec ti ng STUN and a STUN ser v er is al so specif ied, the phone per[...]

  • Page 36

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 35 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Dial Plan Dial Pl an Rul es: 1. Accep ted Dig its: 1 ,2 ,3,4,5 ,6 ,7,8,9 ,0 , * , #, A,a ,B,b ,C, c,D ,d 2. G ra mma r: x - any digit from 0 - 9; a) xx+ - at least 2 digit nu m ber s b) xx. - only 2 digit num ber [...]

  • Page 37

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 36 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Sessio n Expirati on The SI P Sess i on T im er extensi on enabl es SIP sessions to be per i odi c ally “ref r eshed” vi a a SIP request (UPDA T E, or re - INVITE . Once t he sess ion i nterv al ex pir es, if [...]

  • Page 38

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 37 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Refer - To Use Target Con tact Def ault i s “No” . I f s et to “Y es” , t hen for Attended T r ansfer , the “ Ref e r - To” header uses the tr ansf err ed t arget’s Contac t header i nform at ion. T [...]

  • Page 39

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 38 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Use # as D i al Key Thi s para m et er allows user s to c onf i gur e the “#” k ey as the “Send” ( or “Dial ”) key. If set to “Y es”, t he “#” key will imm ediat ely send the c all. I n thi s c[...]

  • Page 40

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 39 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Soft war e Up gra de & Cu st omiz ati on Soft ware (or firm w are) upgrades are com plet ed v ia e ither T FTP or H TT P. The cor responding confi gurati on setti ngs are in t he ADVANCE D SETTI NGS con f i gu[...]

  • Page 41

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 40 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 INS T RU C TION S FOR L OC A L TFT P UPG RADE: 1. Unzi p t he fil e and put all of them under the root direct ory of the TFTP serv er. 2. T he P C r unning t he TFTP server and t he GXP21xx shoul d be in t he sa m[...]

  • Page 42

    G r an d st r eam Net w o r ks , I nc . G XP 21xx Us er M an u al Page 41 of 41 F ir mw ar e version: 1 .0.1.66 Last Upda ted : 05/201 1 Rest ore Fact or y Def au lt Se ttin g WA RNI NG: Restoring the F actory Def ault Sett ing will del ete all configur ation infor mation of the phone. Please backu p or print all the sett ings before y ou restoring[...]