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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Freshtel SPA-2000, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Freshtel SPA-2000 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Freshtel SPA-2000. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Freshtel SPA-2000 should contain:
- informations concerning technical data of Freshtel SPA-2000
- name of the manufacturer and a year of construction of the Freshtel SPA-2000 item
- rules of operation, control and maintenance of the Freshtel SPA-2000 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Freshtel SPA-2000 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Freshtel SPA-2000, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Freshtel service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Freshtel SPA-2000.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Freshtel SPA-2000 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Sipura SP A-2000 Manual Configuration Instructions Only settings that deviate from factory def aults are included in this document. If your ATA was previously connected to a different service, you will need to us e the screenshots to verify that all settings are correct; alternatively, you may reset the ATA to factory defa ults (recommended), as de[...]
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4. Configure the ATA via its web interface Bring up the ATA's Web configuration p age, as described in section 2 of this document. Click on "Admin Login", then "advanced". Clicking on each of the System , SIP, Regional, Line 1 and (optionally) Line 2 tabs in turn, make the following changes; clic k on the "Submit All C[...]
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SIP NAT Support Parameters Handle VIA received: yes Handle VIA rport: yes Insert VIA received: yes Insert VIA rport: yes STUN Enable: yes STUN Server: stun.freshtel.net Regional (Australia only) Call Progress Tones Dial Tone: 400@-19,425@-19;30(*/0/1+2) Busy Tone: 425@-10;10(.4/.4/1 ) Reorder Tone: 425@-10;10(.2/.2/1 ) Ring Back Tone: 400@-19,425@-[...]
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Distinctive Ring Patterns Ring 1 Cadence: 60(1.5/3.4) Ring 3 Cadence: 60(1.5/3.4,.4/.2,.4/2,.4/. 2,.4/2,.4/.2,.4/2,.4/.2,.4/2,.4/.2,.4/2,.4/. 2 ,.4/2,.4/.2,.4/2,.4/.2,.4/ 2,.4/.2,.4/2,.4/.2,.4/2) ( Note: the above must appear all a s one line in the ATA config. You should copy and paste this line rather then tr ying to type it in.) Distinctive Call[...]
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Regional (all countries) Miscellaneous Time Zone: GMT+10:00 <or as appropriate> FXS Port Impedance: 600 <North America> 270+750||150nF <most of Europe> 220+820||120nF <Australia, New Zealand> 220+820||115nF <Austria, Bulgaria, Germany, Slovakia, South Africa> 370+620||310nF <UK, India>[...]
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Line 1 (and 2, if using a different Firefl y number on the second line) NAT Mapping Enable: yes NAT Keep Alive Enable: yes NAT Keep Alive Msg: Proxy and Registration Proxy: sip.freshtel.net Make Call Without Reg: yes Ans Call Without Reg: yes Subscriber Information Display Name: <your full na me> User ID: <your Firefly number> Password:[...]
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Audio Configuration Preferred Codec: G729a NOTE: It is vital that the dial plans ar e entered correctly – as there is not enough space on a page to show them as one line, you should copy and paste one of the below dial plans to ensure it is correct. Missing a space o r getting a character wrong will stop t hem from working. Dial Plan (Australia o[...]
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Dial Plan (UK only -- user has local dialing prefix set) (*123|*xxxxxxxx|999 S0|112 S0| 18000 S0|18001999 S0|0800112999 S 0|[2-9]xxxxxxx|[2- 9]xxxxxx|[2-9]xxxxx|[2-9]xxxx|0[1237] xxxxxxxxx|01xxxxxxxx|0[045689]x.|1x.) Dial Plan (US and Canada) <no change> Once these changes are made and t he "Submit All Changes" button is clicked, yo[...]