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DeWalt 267644-001 manual

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Table of contents for the manual

  • Page 1

    b T r oubleshooting Compaq Notebook Ser ies Document P ar t Number : 267644-001 A pril 2002 This guide gi ves you steps to troubleshoot minor problems yourself and obtain support from Compaq. It presents common problems users may encounter and provides solutions and resources.[...]

  • Page 2

    © 2001 Compaq Information T echnologies Group, L.P . Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq Information T echnologies Group, L.P . in the U.S. and/or other countries. Microsoft and W indo ws are trademarks of Microsoft Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trade[...]

  • Page 3

    T roub leshooting iii Contents Solving Common Problems . . . . . . . . . . . . . . . . . . . . . . . 1–1 Quick Solutions Checklist . . . . . . . . . . . . . . . . . . . . 1–2 Using the World Wide Web . . . . . . . . . . . . . . . . . . . . . . . 1–3 Preparing to Call Technical Support . . . . . . . . . . . . . . . . 1–4 Problem Solutions Ta[...]

  • Page 4

    T roub leshooting 1–1 1 Pr oblems and Solutions Solving Common Pr oblems Problems that occur while using the notebook may originate with the notebook, the operating system, a software application, or an external de vice attached to your notebook. This guide is designed to descri be solutions to enable you to troubleshoot problems yourself or obta[...]

  • Page 5

    1–2 T roub leshooting Problems and Solutions Quic k Solutions Checklist ✎ T o shut down a system that is not responding, when W indows shut do wn procedures cannot be used, refer to the emergenc y shut do wn procedures outlined in the Hardware Guide on this CD. ■ Is adequate po wer av ailable to the notebook? ❏ If the notebook is connected [...]

  • Page 6

    Problems and Solutions T roub leshooting 1–3 ■ Is the notebook positioned to allo w adequate ventilation? ✎ T o prev ent ov erheating, do not obstruct the vents. Do not allo w a hard surface, such as an adjoining optional printer , or a soft surface, such as carpet or fabric, to block the airflo w . ■ Hav e files been scanned for viruses? ?[...]

  • Page 7

    1–4 T roub leshooting Problems and Solutions For commercial b usiness support, type the following in your W eb bro wser address field: compaq.com/support. If the notebook is not connected to the Internet, refer to the W orldwide T elephone Numbers booklet included with the notebook to contact a support technician or a Compaq authoriz ed dealer , [...]

  • Page 8

    Problems and Solutions T roub leshooting 1–5 Pr oblem Solutions T able A udio Prob lems Prob lem P ossible Cause Solution No sound. V olume has been muted or tur ned down. Use volume b u ttons or the volume control icon on the taskbar to adjust the volume . V olume has been muted and the volume control icon is missing from the taskbar . T o displ[...]

  • Page 9

    1–6 T roub leshooting Problems and Solutions External microphone does not work. The wrong jack is being used. T o identify the right jack, refe r to the external components inf or mation in the Hardware Guide on this CD . The recording source is not selected in the software . Select the recording source in the software application. Ref er to the [...]

  • Page 10

    Problems and Solutions T roub leshooting 1–7 Battery Problems Prob lem P ossible Cause Solutions Batter y light is blinking. The battery pack is the only source of power , and the notebook has entered a low-battery condition. Connect the notebook to e xter nal power or initiate Hibernation, and replace the batter y pack with a fully charged batte[...]

  • Page 11

    1–8 T roub leshooting Problems and Solutions Batter y light does not turn on to indicate that batter y pack is charging; battery pack does not charge. A C power is not connected to the notebook. Check the po wer source. Battery pack is already fully charged. No action is required. Battery pack was e xposed to temperature ext re m e s. Allow time [...]

  • Page 12

    Problems and Solutions T roub leshooting 1–9 Batter y pack charge does not last as long as e xpected. Battery conser vation settings, practices , and procedures are not set optimally . T o optimize battery settings, ref er to the batter y conser vation inf or mation in the Hardware Guide on this CD . Battery pack has par tially self-discharged. R[...]

  • Page 13

    1–10 T roub leshooting Problems and Solutions CD and D VD Drive Problems Prob lem P ossible Cause Solution System does not recognize a CD or DV D d r i v e . The drive is not seated properly . Remov e, then reinsert, the drive. System software does not suppor t the dr ive . Install drivers and/or a system ROM upg rade as instructed in the drive[...]

  • Page 14

    Problems and Solutions T roub leshooting 1–11 CD or D VD drive cannot read a CD or D VD disc. The disc is upside down or not seated properly . Reinser t the disc with the label f acing up and verify that the disc is securely snapped down on the spindle. The disc ma y not be suppor ted by the drive. Use only discs that are suppor ted. (A D VD disc[...]

  • Page 15

    1–12 T roub leshooting Problems and Solutions System does not initiate Standby or Hibernation while a CD or D VD disc is in use. T o protect the notebook from possible video degradation and/or loss of audio and video pla yback functionality , the notebook should not initiate Standby or Hibernation while optical media is being used. Stop the D VD [...]

  • Page 16

    Problems and Solutions T roub leshooting 1–13 Infrared Communications Pr oblems Prob lem P ossible Cause Solution Cannot link with another infrared-equipped notebook or de vice. Infrared software is not running on both de vices. Install infrared software on the second de vice and star t the program on both de vices. Infrared Monitor search is dis[...]

  • Page 17

    1–14 T roub leshooting Problems and Solutions Data transmission problem. Direct sunlight, energ y-saving fluorescent light, or flashing incandescent light is close to the infrared connections. Remov e the interf ering light source(s), or mov e the infrared por ts closer together , or select a slower fix ed baud rate f or each device . Interferenc[...]

  • Page 18

    Problems and Solutions T roub leshooting 1–15 System does not initiate Standby while infr ared por t is enabled. The system cannot initiate Standby while Infrared Monitor search is enabled. Disable Infr ared Monitor search in your oper ating system. Modem Prob lems Prob lem P ossible Cause Solution Modem does not work. Modem cable is not plugged [...]

  • Page 19

    1–16 T roub leshooting Problems and Solutions No dial tone, with or without “No dial tone” message. (continued) T elephone service is not connected to the telephone wall jac k. Connect a telephone to the wall jac k. If yo u do not hear a dial tone, contact your telephone ser vice provider . A shared telephone line is in use. Make sure another[...]

  • Page 20

    Problems and Solutions T roub leshooting 1–17 Modem does not connect at highest speed. Line conditions in your area or in the area you are calling ma y not suppor t the highest connect speeds. Hav e your telephone li n e c h ecke d by yo u r local telephone ser vice provider . T ry dialing an alter nate telephone number f or the ser vice you are [...]

  • Page 21

    1–18 T roub leshooting Problems and Solutions Modem loses connection. Call waiting f eature may be interf ering with the connection. Disable call w aiting f eature before dialing. F or information about disabling call w aiting, and to obtain the “disable call w aiting code” f or your dialing area, consult your local telephone service provider[...]

  • Page 22

    Problems and Solutions T roub leshooting 1–19 PC Card Pr oblems Prob lem P ossible Cause Solution Notebook does not beep when PC Card is inser ted, but PC Card wor k s. V olume is muted. Use volume b u ttons or the volume control icon on the taskbar to adjust the volume . PC Card beeps hav e been disabled. T o enab le PC Card beeps, ref er to the[...]

  • Page 23

    1–20 T roub leshooting Problems and Solutions Notebook beeps twice when a storage PC Card is inser ted, but the PC Card does not work. The storage PC Card is not f or matted. V erify or change the drive letter assignment. F or instructions, refer to your oper ating system documentation. T o f ormat a PC Card, refe r to the documentation included [...]

  • Page 24

    Problems and Solutions T roub leshooting 1–21 External mouse does not work. The e xter nal mouse is not suppor ted or does not hav e the correct drivers installed. Ensure that the drivers included with your mouse hav e been installed. The mouse is dir ty . Ref er to the instructions in the Maintenance, Shipping and T ra v el Guide on this CD to c[...]

  • Page 25

    1–22 T roub leshooting Problems and Solutions Hard Drive Pr oblems (Primary Hard Drive) Prob lem P ossible Cause Solution Hard drive cannot be accessed. The notebook ma y hav e DriveLock protection enabled on the driv e. T o set or remov e pass words, ref er to the security section in the Software Guide on this CD . DriveLoc k settings cannot be [...]

  • Page 26

    Problems and Solutions T roub leshooting 1–23 Hard Drive Pr oblems (Secondar y Hard Drive) Prob lem P ossible Cause Solution System does not recognize a hard drive . The drive is not seated properly . Remov e, then reinsert, the drive. The drive wa s inser ted while the system was on, in Standby , or in Hibernation. Shut down the notebook bef ore[...]

  • Page 27

    1–24 T roub leshooting Problems and Solutions P ower Prob lems Prob lem P ossible Cause Solution Notebook will not turn on when connected to e xter nal power while batter y pack is in the notebook. Battery pack may be def ective . Remov e or replace the batter y pack. Notebook turned off while it was left unattended and power/standb y light is of[...]

  • Page 28

    Problems and Solutions T roub leshooting 1–25 System does not initiate Standby . The system cannot initiate Standby while Infrared Monitor search is enabled. Disable Infr ared Monitor search in your oper ating system. The system cannot initiate Standby while a CD or D VD disc is in the system and auto inser t notification is turned on. Remov e th[...]

  • Page 29

    1–26 T roub leshooting Problems and Solutions Display Pr oblems Prob lem P ossible Cause Solution Characters on notebook displa y are dim. Notebook is in direct light. Mov e the notebook or tilt the displa y . Screen brightness is set low . T o increase screen brightness, press the brightness hotkeys . Ref er to the Hardware Guide on this CD f or[...]

  • Page 30

    Problems and Solutions T roub leshooting 1–27 Internet Prob lems Prob lem P ossible Cause Solution Cannot connect to the Internet. Internet ser vice provider (ISP) account is not set up properly . V erify your Internet settings or contact your ISP fo r assistance. Internal modem is not set up properly . Reconnect the modem and redial your service[...]

  • Page 31

    1–28 T roub leshooting Problems and Solutions USB Prob lems Prob lem P ossible Cause Solution Exter nal de vice connected to the USB connector does not work. The e xter nal device does not star t up. If the e xter nal de vice requires e xter nal power , ensure that it is plugged into the electrical outlet correctly . The e xter nal device is def [...]

  • Page 32

    Problems and Solutions T roub leshooting 1–29 A de vice, f or e xample the ke yboard or mouse, connected through the USB connector does not work bef ore the operating system loads. USB legacy suppor t is disabled. T o enab le USB legacy suppor t, refer to the Software Guide on this CD f or Computer Setup inf or mation. USB Prob lems (Continued) P[...]

  • Page 33

    T roub leshooting Index–1 A audio problems 1–5 B battery pack problems 1–7 , 1–9 C CD problems 1–10 clock problems with date and time 1–7 Compaq Diagnostics 1–4 Compaq Web sites commercial 1–3 consumer 1–3 cursor problems 1–20 D date and time problems real-time clock battery 1–7 display problems 1–12 , 1–26 drive media pro[...]

  • Page 34

    Index–2 T roubleshooting Inde x P passwords providing to service provider 1–4 PC Card problems 1–19 playing games problems encountered 1–25 pointing stick problems 1–20 power (battery pack) problems 1–7 power problems 1–24 primary hard drive problems 1–22 Q quick solutions checklist 1–2 R real-time clock 1–7 recording problems 1[...]