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Dell D17M manual

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Table of contents for the manual

  • Page 1

    Dell Vostro 3900/3902 Owner's Manual Regulatory Model: D17M Regulatory Type: D17M001[...]

  • Page 2

    Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 201[...]

  • Page 3

    Contents 1 Working on Your Computer ................................................................................... 5 Before Working Inside Your Computer ................................................................................................ 5 Turning Off Your Computer ...................................................................[...]

  • Page 4

    3 Troubleshooting Your Computer ....................................................................... 24 Diagnostic Power LED Codes ............................................................................................................. 24 Diagnostic Error Messages .............................................................................[...]

  • Page 5

    1 Working on Your Computer Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • You have read the safety information that[...]

  • Page 6

    To avoid damaging your computer, perform the following steps before you begin working inside the computer. 1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched. 2. Turn off your computer (see Turning Off Your Computer). CAUTION: To disconnect a network cable, first unplug the cable from your computer[...]

  • Page 7

    After Working Inside Your Computer After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before turning on your computer. 1. Replace the cover. CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 2. Connect any telephone or network c[...]

  • Page 8

    2 Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Small plastic scribe System Overview Inside view 1. power supp[...]

  • Page 9

    3. card reader 4. Front USB ports 5. power switch 6. hard drive 7. system board 8. memory module 9. expansion card 10. heatsink fan 11. system fan Removing the Cover 1. Follow the procedures in Before Working Inside Your Computer . 2. Follow the steps to remove the cover: a. Remove the screws that secure the cover to the computer. b. Slide the comp[...]

  • Page 10

    3. Follow the steps to remove the bezel: a. Pry the front panel retention clips away from the chassis. b. Release the hooks on the opposite edge of the bezel from the chassis. c. Remove the bezel from the computer. Installing the Bezel 1. Place the hooks on the notches in the computer. 2. Rotate the front bezel towards the computer. 3. Press the fr[...]

  • Page 11

    3. Follow the steps to remove the SATA cable and the power cable: a. Disconnect the SATA cable and power cable from the hard drive [1] [2]. b. Remove the screws that secure the hard-drive bracket [3] and lift it upwards to remove it from the computer [4]. 4. Follow the steps to remove the hard-drive bracket. a. Remove the screws that secure the har[...]

  • Page 12

    6. Install the: • bezel • cover 7. Follow the procedures in After Working Inside Your Computer . Removing the Optical Drive 1. Follow the procedures in Before Working Inside Your Computer . 2. Remove the: • cover • bezel 3. Follow the steps to remove the optical drive: a. Disconnect the data cable [1] and power cable [2] from the optical dr[...]

  • Page 13

    Removing the Card Reader 1. Follow the procedures in Before Working Inside Your Computer . 2. Remove the: • cover • bezel 3. a. Disconnect the card reader power cable from the system board. b. Un-thread the power cable from the metal clip. c. Remove the screws that secure the card reader to the chassis. d. Push the card reader towards the front[...]

  • Page 14

    3. Press down on the memory-retaining tabs on each side of the memory modules and lift the memory module upwards to remove it from the computer. Installing the Memory 1. Align the notch on the memory-card with the tab in the system-board connector. 2. Insert the memory module into the memory socket. 3. Press down on the memory module until the secu[...]

  • Page 15

    3. Connect the heatsink cable to the system board. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer . Removing the Processor 1. Follow the procedures in Before Working Inside Your Computer . 2. Remove the: • cover • heatsink 3. Push the processor release lever down and then press it outward to release it from[...]

  • Page 16

    3. Follow the steps to remove the expansion card: a. Press the blue tab and slide down the release lever that secures the expansion card. b. Press on the retaining tab to release the expansion card from its connector. c. Lift the expansion card up out of its connector and remove it from the computer. d. Repeat the same sequence of steps to remove a[...]

  • Page 17

    3. Disconnect the following power supply cables from the system board by pressing on the retention latch and lifting it upwards. • system board power cable [1] • system fan power cable [2] a. Remove the screws that secure the power supply to the computer. 4. Follow the steps below to remove the power supply unit: a. Push-in on the blue release [...]

  • Page 18

    4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer . Removing the Power Switch 1. Follow the procedures in Before Working Inside Your Computer . 2. Remove the: • cover • bezel 3. Follow the steps to remove the power switch: a. Disconnect the power-switch cable from the system board [1]. b. Un-thread the power-s[...]

  • Page 19

    Removing the Input/Output (I/O) Panel 1. Follow the procedures in Before Working Inside Your Computer . 2. Remove the: • cover • bezel 3. Follow the steps to remove the I/O panel cables: a. Disconnect the I/O panel and FlyWire cables from the system board [1, 3]. b. Un-thread the cables from the metal retention clips [2, 4]. 4. Follow the steps[...]

  • Page 20

    Installing the Input/Output (I/O) Panel 1. Slide the I/O panel into its slot on the computer. 2. Replace the screw that secures the I/O panel. 3. Route the cables through the metal clips. 4. Connect the I/O panel and FlyWire cables to the system board. 5. Install the: • bezel • cover 6. Follow the procedures in After Working Inside Your Compute[...]

  • Page 21

    Removing the System Board 1. Follow the procedures in Before Working Inside Your Computer . 2. Remove the: • cover • bezel • optical drive • hard drive • heatsink • processor • memory • expansion cards • I/O panel 3. Follow the steps to remove the system board: a. Disconnect and un-thread all the cables connected to the system boa[...]

  • Page 22

    4. Install the: • I/O panel • memory • expansion cards • processor • heatsink • hard drive • optical drive • bezel • cover 5. Follow the procedures in After Working Inside Your Computer. System Board Components The following image displays the system board components . 1. PCI connector 2. PCIe x1 connector 3. PCIe x16 connector 4.[...]

  • Page 23

    9. P1 power connector 10. card reader module connector 11. real-time clock reset jumper 12. password reset jumper 13. front USB connector 14. SATA connectors 15. front LED connector 16. system fan connector 17. SATA connectors 18. coin-cell battery 19. front audio connector 23[...]

  • Page 24

    3 Troubleshooting Your Computer You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the operation of the computer. Diagnostic Power LED Codes Power LED Light Status Possible Cause Troubleshooting Steps Off The computer is either turned off or is not receiving power. • Re-seat the power[...]

  • Page 25

    Power LED Light Status Possible Cause Troubleshooting Steps • If the display is connected and turned on, listen for a beep code. Diagnostic Error Messages Error Messages Description AUXILIARY DEVICE FAILURE The touchpad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the sys[...]

  • Page 26

    Error Messages Description GENERAL FAILURE The operating system is unable to carry out the command. The message is usually followed by specific information. For example, Printer out of paper. Take the appropriate action. HARD-DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type. Shut down the computer, remove the hard drive, a[...]

  • Page 27

    Error Messages Description KEYBOARD CONTROLLER FAILURE For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics . KEYBOARD DATA LINE FAILURE For external keyboards, check the cable connection. Run the Keybo[...]

  • Page 28

    Error Messages Description NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN You have too many programs open. Close all windows and open the program that you want to use. OPERATING SYSTEM NOT FOUND Reinstall the hard drive. If the problem persists, contact Dell . OPTIONAL ROM BAD CHECKSUM The optional ROM has failed. Contact Dell . S[...]

  • Page 29

    System Error Messages System Message Description Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error. CMOS checksum error Possibl[...]

  • Page 30

    4 System Setup System Setup Overview System Setup allows you to: • change the system configuration information after you add, change, or remove any hardware in your computer. • set or change a user-selectable option such as the user password. • read the current amount of memory or set the type of hard drive installed. Before you use System Se[...]

  • Page 31

    Processor Type Displays the type of processor. Processor ID Displays the processor ID Processor Core Count Displays the processor core count L1 Cache Size Displays the processor L1 cache size. L2 Cache Size Displays the processor L2 cache size. L3 Cache Size Displays the processor L3 cache size. Memory Information Memory Installed Displays the tota[...]

  • Page 32

    Processor Configuration Onboard Device Configuration Onboard Audio Controller Enable or disable the onboard audio controller. Default: Enabled SATA Mode Displays the SATA Mode Default: AHCI Intel Multi-Display Enable or disable the Intel Multi- Display Technology. Default: Disabled Onboard LAN Controller Enable or disable the onboard LAN controller[...]

  • Page 33

    Power Wake up by Integrated LAN/WLAN Enable or disable Wake up by Integrated LAN/ WLAN AC Recovery Specifies the AC recovery mode. Auto Power On Enable or disable Auto Power On mode. Security Supervisor Password Specifies whether an administrator password has been assigned. User Password Specifies whether a user password has been assigned. Set Supe[...]

  • Page 34

    5 Specifications NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with your computer. For more information about the configuration of your computer, go to Help and Support in your Windows operating system and select the option to view information about your computer. Processor Type • Intel Ce[...]

  • Page 35

    System Information Chipset Intel H81 BIOS chip (NVRAM) 8M SPI Flash ROM Expansion Bus Bus speed: PCI Express PCIe 2.0 at speeds upto 5.0 GT/s SATA 0,1 SATA Gen 3 at 6 GB/s and 2,3 SATA Gen 2 at 3 GB/s USB 80 Mbps Cards Vostro 3800 Vostro 3900 series PCIe x16 one half-height card one full height card PCIe x1 up to two half-height cards up to two ful[...]

  • Page 36

    Control Lights And Diagnostic Lights power button light white light — solid white light indicates power-on state. amber light — solid amber light indicates sleep/stand by state of the computer; blinking amber light indicates a problem with the system board. drive activity light white light — blinking white light indicates that the computer is[...]

  • Page 37

    Environmental Temperature: Operating 10 °C to 35 °C (50 °F to 95 °F) Storage –40 °C to 65 °C (–40 °F to 149 °F) Relative humidity 20 % to 80 % (non-condensing) Altitude: NOTE: V 3800 and V 3900 meet the China 5000 m altitude requirements. Operating –15.20 m to 3048 m (–50 ft to 10,000 ft) Storage –15.20 m to 10,668 m (–50 ft to [...]

  • Page 38

    6 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your are[...]