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Cisco Systems 8961 manual

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Table of contents for the manual

  • Page 1

    Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Cisco Unif ied IP P hone 8961, 9951, and 9971 A dministration Guide f or Cisco Unif ied Communications Manager 8.5 (SIP) Text Part Number: OL -20862-01[...]

  • Page 2

    THE SPECIFICATION S AND INFORMAT ION RE GARDIN G TH E PRODU CTS IN THIS MANU AL A RE SUBJ ECT T O CHAN GE W ITHOUT N OTICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDA TIONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUS T TAKE FULL RESPONSI BILITY FOR THEIR APPLICAT ION[...]

  • Page 3

    iii Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 CONTENTS Preface xi Overview xi Audience xi Organization xi Related Documentation xiii Obtaining Documentation, Obtaining Support, and Security Guid elines xiii Document Conventions xiv CHAPTER 1 An Overview of the Ci[...]

  • Page 4

    Contents iv Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Terminology Information 1-30 CHAPTER 2 Preparing to Install the Cisco Un ified IP Phone on Your Network 2-1 Understanding Intera ctions with Othe r Cisco Unified IP Telephony Products 2-1 Understanding Ho w th[...]

  • Page 5

    Contents v Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Un ified Communications Manager 8.5 (SIP) OL-20861-01 Using Bluetooth Wireless Headsets 3-8 Handsfree Profile 3-8 Important Note about Head set Types 3-10 Using External Devices 3-11 Installing the Cisco Unified IP Phone 3-11 Connecting the Foot stand 3-19 Phone [...]

  • Page 6

    Contents vi Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 802.11 Standard s for WLAN Communications 6-3 World Mode (8 02.11d) 6-4 Radio Frequency Ranges 6-5 802.11 Data Rate s, Tx Power, Ranges, and De cibel Tolerances 6-5 Wireless Modulation T echnologies 6-6 AP, Ch[...]

  • Page 7

    Contents vii Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Un ified Communications Manager 8.5 (SIP) OL-20861-01 Connecting to VPN 7-16 VPN Configuration Setting s 7-17 CHAPTER 8 Configuring Featur es, Templates, Services, and Users 8-1 Telephony Features Availa ble for the Cisco Unified IP Phone 8-2 Park Monitoring 8-[...]

  • Page 8

    Contents viii Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 CHAPTER 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 10-1 Model Information Screen 10-1 Status Me nu 10-2 Status Messages Sc reen 10-3 Ethernet Statistics Screen 10-7 WL[...]

  • Page 9

    Contents ix Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Un ified Communications Manager 8.5 (SIP) OL-20861-01 Checking Static IP Add ress Settings 12-7 Verifying the Voice VLAN Configur ation 12-7 Verifying that the Phones Have Not Been Intentionally Reset 12-7 Eliminating DNS or Other Connectivity Errors 12-8 Checki[...]

  • Page 10

    Contents x Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Performing Final End User Co nfiguration Steps D-6 APPENDIX E Installing the Wall Mount for the Cisco Unified IP Phone E-1 Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, an d 9971 E-1 Before Y[...]

  • Page 11

    xi Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Preface Overview Cisco Unified IP Phone 8961 , 9951, and 9971 Admini stratio n Guide for Cisco Unified Communications Manager 8.5 (SIP) provides the inform ation you need to understand, inst all, configure, manage, and[...]

  • Page 12

    xii Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Preface Chapter 3, “Setting Up the Cisco Unified IP Phone” Describes how t o properly and safely install th e Cisco Unif ied IP Phone on your network. Al so provides procedures on how to configure and add accessor[...]

  • Page 13

    xiii Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Preface Related Documentation For more informatio n about Cisco Unifi ed IP Phone s or Ci sco Unif ied Commun ication s Manager , refer to the followi ng publications: Cisco Unified IP Phones 8961, 9951, and 997 1 Th[...]

  • Page 14

    xiv Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Preface Document Conventions This document uses the f ollowing convent ions: Note Means reader take note . Notes contain helpful suggestions o r refe rences to material not covered in the publication. Caution Means re[...]

  • Page 15

    CH A P T E R 1-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 8961, 995 1, and 9971 provide voice co mmunication over an Intern et Protocol (IP) network. The Cisco U nified IP Phon e functions m[...]

  • Page 16

    1-2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Figure 1-1 shows the main components of t[...]

  • Page 17

    1-3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unifi ed IP Phone 8961, 9951, and 9971 3 Softkey buttons Allow you to access the softke y opti ons displayed on your phone screen. 4 Back bu[...]

  • Page 18

    1-4 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Figure 1-2 shows the main components of the Cisco Unified IP Phone 9951. Figur e 1 -2 Cisco Unified IP [...]

  • Page 19

    1-5 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unifi ed IP Phone 8961, 9951, and 9971 Ta b l e 1 - 2 describes the buttons on the Cisco Unified IP Phone 995 1. T able 1 -2 Feat ur es on t[...]

  • Page 20

    1-6 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 11 Speakerphone button Selects the speakerphone as the defaul t audio p ath and initiates a new call, p[...]

  • Page 21

    1-7 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unifi ed IP Phone 8961, 9951, and 9971 Figure 1-3 shows the main components of the Cisco Unified IP Phone 9971. Figur e 1 -3 Cisco Unified I[...]

  • Page 22

    1-8 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Ta b l e 1-3 describes the button s on the Cisco Unified IP Pho ne 9971. T able 1 -3 Feat ur es on the [...]

  • Page 23

    1-9 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unifi ed IP Phone 8961, 9951, and 9971 11 Mute button T oggles the microphone on or off during a ca ll. When the microphone is muted, the bu[...]

  • Page 24

    1-10 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Pr otocols are Used? What Networking Protocols are Used? Cisco Unified IP Phones support sever al industry-standard and Cisco networking protocols r[...]

  • Page 25

    1-11 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? Hypertext T ransfer Protocol (HTTP) HTTP is the standard way of transferring information and movin g documents across the Inter[...]

  • Page 26

    1-12 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Pr otocols are Used? Link Layer Discovery Protocol-Media Endpoint Devices (LLDP-MED) LLDP-MED is an extension of the LLDP standard developed for voi[...]

  • Page 27

    1-13 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Ph one 8961, 9951, and 9971? Related Topics • Understanding Interactions wit h Other Ci sco Unified IP T elep[...]

  • Page 28

    1-14 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on th e Cisco Unified IP Ph one 8961, 9951, and 9971? address, TFTP server , subnet information, and so on. For instruction s on configu[...]

  • Page 29

    1-15 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Featur es for Cisco Unified IP Phones For more information abou t configuring features and viewing statistics from the phone, see Chapter 7,[...]

  • Page 30

    1-16 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Feat ur es for Cisco Unified IP Phones Overview of Supported Security Features Ta b l e 1 - 6 provides an overview of the security features t[...]

  • Page 31

    1-17 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Featur es for Cisco Unified IP Phones For information about current security set tings on a phone, press and choose Admi nistrator Settings [...]

  • Page 32

    1-18 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Feat ur es for Cisco Unified IP Phones Related Topics • Identifying Secure (Encry pted) Phone Calls, page 1-19 • Security Restrictions, p[...]

  • Page 33

    1-19 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Featur es for Cisco Unified IP Phones Understanding Security Profiles All Cisco Unified IP Phones that supp ort Cisco Unif ied Communication[...]

  • Page 34

    1-20 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Feat ur es for Cisco Unified IP Phones 4. The phone displays the security level of the conference call. A secure conference displays icon to [...]

  • Page 35

    1-21 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Featur es for Cisco Unified IP Phones Ta b l e 1 -8 Secur ity Restr ictions with Conf er ence Calls Initiator’ s Phone Security Level Feat[...]

  • Page 36

    1-22 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Feat ur es for Cisco Unified IP Phones Supporting 802.1X Authenticati on on Cisco Unified IP Phones These sections provide infor mation about[...]

  • Page 37

    1-23 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones • Configure PC Port—The 802.1X st andard does not take into account the use of V LANs and thus [...]

  • Page 38

    1-24 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones The following topi cs provide an overview of procedu res for adding Cisco Uni fied IP Phones to your [...]

  • Page 39

    1-25 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones Checklist for Config uring the Cisco Unified IP Phone 8961, 9951, and 9971 in Cisco Unified Communi[...]

  • Page 40

    1-26 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 4. Add and configure t he phone by completing the required fields in th e Phone Configuration window [...]

  • Page 41

    1-27 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones 8. Assign services to programmable butt ons (optional). Provides access to an IP phone servi ce or [...]

  • Page 42

    1-28 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones After you have added the ph ones to th e Cisco Unified Communicati[...]

  • Page 43

    1-29 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones 4. If you choose to deploy the Ci sco Unified IP Phone 9971 on a wireless network , skip to Ta s k [...]

  • Page 44

    1-30 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 1 An Overview of the Cisco Unified IP Phone Terminology Information Terminology Information Ta b l e 1 - 1 1 highlights some of the dif ferences in ter minology found in the Cisco Unified IP Phone 8961, 9951,[...]

  • Page 45

    CH A P T E R 2-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enabl e you to communicate by using voice ove r a data network . T o provide this capability , th e IP Phones dep[...]

  • Page 46

    2-2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Ot her Cisco Unified IP Telephony Products Understanding How the Cisco Unified IP Phone Interacts with Cisco U[...]

  • Page 47

    2-3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Providing Power to the Cisco Un ified IP Phone • V oice traffic to and fr om the IP phone (auxiliar y VLAN on the Cisco Catalyst 6000 seri[...]

  • Page 48

    2-4 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone Power Guidelines Ta b l e 2-1 provides gui delines for powering the Ci sco Unified IP Phone 8961[...]

  • Page 49

    2-5 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Providing Power to the Cisco Un ified IP Phone • Display on Duration—I ndicates the lengt h of time that the backl ight is active once t[...]

  • Page 50

    2-6 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configura tion Files Understanding Phone Configuration Files Configuration files for a p hone are stored on the TFTP serve[...]

  • Page 51

    2-7 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Understanding the Ph one Startup Process Understanding the Phone Startup Process When connecting to the V oIP network, the Cisco Unified IP [...]

  • Page 52

    2-8 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startu p Process 4. Load the stored phone image. The Cisco Unified IP Phone has non-volatile Flash memory in which it [...]

  • Page 53

    2-9 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Adding Phones to the Cisco Unif ied Communica tions Manager Database Adding Phones to the Cisco Unified Communications Manager Database Befo[...]

  • Page 54

    2-10 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Un ified Communications Manager Database Ta b l e 2-4 provides an overview of these methods for adding p hones to [...]

  • Page 55

    2-11 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Adding Phones to the Cisco Unif ied Communica tions Manager Database Adding Phones with Auto-Registration and TAPS Y ou can add phones wit [...]

  • Page 56

    2-12 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Un ified Communications Manager Database Adding Phones with Cisco Unified Communications Manager Administration Y [...]

  • Page 57

    2-13 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Ph one For more information about using BA T , refer to the Cisco Unified Communications[...]

  • Page 58

    2-14 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Determining the MAC Ad dress for a Cisco Unified IP Phone[...]

  • Page 59

    CH A P T E R 3-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 3 Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you instal l the Cisco Unified IP Phone on an I P telephony n etwork: • Before Y ou B egin, pa ge 3-1 • [...]

  • Page 60

    3-2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone Compon ents • IP network that supp orts DHCP or m anual assign ment of IP address, gateway , and subnet mask Note The Cisco Un[...]

  • Page 61

    3-3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Un ified IP Phone Components Network and Computer Ports The back of the Cisco Unified IP Phone includes these ports: • Network port • Comput[...]

  • Page 62

    3-4 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone Compon ents Speakerphone By default, the wideband-capabl e speakerphone is enabled on t he Cisco Unified IP Phone. Y ou can disa[...]

  • Page 63

    3-5 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Un ified IP Phone Components USB Port Data Information The Cisco Unified IP Phone supports a maximum of five devices c onnected to each USB port[...]

  • Page 64

    3-6 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone Compon ents Cisco recommends that customers test h eadsets in th eir intended environment to determine performance before making[...]

  • Page 65

    3-7 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Un ified IP Phone Components Disabling the USB Headset T o disable the USB h eadset, disable the USB port (or disab le the Audio Class parameter[...]

  • Page 66

    3-8 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone Compon ents Wireless Headsets The Cisco website prov ides information about wireless headsets that work with y our IP phone. Go [...]

  • Page 67

    3-9 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Un ified IP Phone Components Adding a Bluetooth Wireless Head set to the Phone The Cisco Unified IP Phones 9951 and 99 71 support Bluetooth wire[...]

  • Page 68

    3-10 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone Compon ents Once a device has been paired, its Bluetooth connec tion is maintained as long as both devices (pho ne and headset)[...]

  • Page 69

    3-11 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Using External Devices Cisco recommends the use of good qu ality external devi ces (such as speakers, microphones, and headsets) [...]

  • Page 70

    3-12 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone T o install a Cisco Unified IP Phone, y ou must perform the task described in T able 3-2 . T able 3-2 Installing the Cisco Unified[...]

  • Page 71

    3-13 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figur e 3-2 Cisco Unified IP Phone 8961 Connections (Back) 1 DC adaptor port (DC48V) 5 Computer port (10/1 00/1000 PC) connection[...]

  • Page 72

    3-14 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figur e 3-3 Cisco Unified IP Pho ne 8961 Cable Connections (Side) 1 USB port 2 Accessory connector (such as for the Cisco Unified [...]

  • Page 73

    3-15 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figur e 3-4 Cisco Unified IP Phone 9951 Cable Connections (Back) 1 DC adaptor port (DC48V) 6 Handset Connection 2 AC-to-DC power [...]

  • Page 74

    3-16 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figur e 3-5 Cisco Unified IP Pho ne 9951 Cable Connections (Side) 1 Side USB port 3 General purpose output port (speakers) 2 Acces[...]

  • Page 75

    3-17 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figur e 3-6 Cisco Unified IP Phone 9971 Cable Connections (Back) 1 DC adaptor port (DC48V) 7 Analog Headset Connection (opti onal[...]

  • Page 76

    3-18 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figur e 3-7 Cisco Unified IP Pho ne 9971 Cable Connections (Side) Related Topics • Connecting the Footstan d, page 3-19 • V er[...]

  • Page 77

    3-19 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Connecting the Footstand Connecting the Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Figure 3-8 i llustrates t[...]

  • Page 78

    3-20 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Phone Display Vie wing Angle Phone Display Viewing Angle The phone display viewing angle can be adjusted according to your preference. Hold the handset and cradle with [...]

  • Page 79

    3-21 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Verifying the Phone Startup Proce ss Verifying the Phone Startup Process After the Cisco Unifi ed IP Phone ha s power connect ed to it, the pho ne begins its startup d[...]

  • Page 80

    3-22 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone A Locally Sign ificant Cer tificate (LSC) installs on phones after you perform the necessary tasks that are associate[...]

  • Page 81

    CH A P T E R 4-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 4 Setting Up the Cisco Unified IP Color Key Expansion Module The Cisco Unified IP Color Key Expansion Mod ule (KEM) attaches to your Cisco Unifi ed IP Phone 8961, Cisco Unified IP Phone 9951, and Cisco U[...]

  • Page 82

    4-2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 4 Setting Up the Cisc o Unified IP Color Key Expansion M odule Installing a Key Expansion Modu le on the Cisco Unified IP Phone • Removing a Key Expansi on Module, page 4-6 • T roubleshoot ing, page 4-6 In[...]

  • Page 83

    4-3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 4 Setting Up the Cisco Unified IP Color Ke y Expansion Module Installing a Key Expan sion Modu le on the Cisco Unified IP Phone Figur e 4-1 Connecting the KEM Spine Conne ctor t o the Cisco Unified IP Phone a[...]

  • Page 84

    4-4 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 4 Setting Up the Cisc o Unified IP Color Key Expansion M odule Configuring the Key Expansion Module in Ci sco Unified Co mmunications Manager Administration Figur e 4-2 Cisco Unified IP Phone with Thr ee KEMs [...]

  • Page 85

    4-5 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 4 Setting Up the Cisco Unified IP Color Ke y Expansion Module Key Expansion Module Settings on the Ph one Note If the Side USB Port is disabled, th e KEM will not work. Step 5 Be sure to select the phone butt[...]

  • Page 86

    4-6 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 4 Setting Up the Cisc o Unified IP Color Key Expansion M odule Removing a Key Ex pansion Module The KEM starts to upgrade. Removing a Key Expansion Module If you need to remov e al l existing KEMs from t he ph[...]

  • Page 87

    CH A P T E R 5-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 5 Setting Up the Cisco Unified Video Camera The Cisco Unified IP Phone 9951 and 9971 sup ports the add -on accessory Cisco Unif ied V ideo Camera. The Cisco Unified V ideo Camera connects to your Cisco U[...]

  • Page 88

    5-2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 5 Setting Up the Cisco Unified Vid eo Camera Attaching the Cisc o Unified Video Camera Step 2 On the same window , enable th e V ideo Capabilities parameter . Step 3 Click Save . Attaching the Cisco Unified Vi[...]

  • Page 89

    5-3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 5 Setting Up the Cisco Unified Video Camera Adjusting the Camera Settings Step 4 Press the Set-up softkey . Step 5 Select V iew Ar ea . Step 6 Use the arrows on the Navigatio n pad to increase or decrease the[...]

  • Page 90

    5-4 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 5 Setting Up the Cisco Unified Vid eo Camera Post-Installation Steps Step 3 Highlight Cisco Unified Camera . Step 4 Press the Set-up softkey . Step 5 Press the Tu r n O n or Tu r n O f f softkey . Post-Install[...]

  • Page 91

    CH A P T E R 6-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 6 Understanding the VoIP Wireless Network This chapter provides an overview of the interaction between a wi rele ss-capable Cisco Unified IP Phone 9971 and other key co mponents of a V oIP network in a w[...]

  • Page 92

    6-2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 6 Und erstandi ng the VoIP Wireless Network Understanding WLAN Standards and Technologies Figure 6-1 shows a typical WLAN topol ogy th at enabl es the wireless t ransmissio n of v oice for wi reless IP telepho[...]

  • Page 93

    6-3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 6 Understandin g the VoIP Wireless Network Understanding WLAN Standards a nd Technologies • W ireless Modulati on T echnologies, page 6-6 • AP , Channel, and Domain Relationships, page 6-7 • WLANs and R[...]

  • Page 94

    6-4 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 6 Und erstandi ng the VoIP Wireless Network Understanding WLAN Standards and Technologies World Mode (802.11d) If you are us ing the Cisco Unified IP Phone 9971 in the W orld Mode, you must enable W orld mode [...]

  • Page 95

    6-5 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 6 Understandin g the VoIP Wireless Network Understanding WLAN Standards a nd Technologies Radio Frequency Ranges WLAN communications use t he following radio frequency (RF) ranges: • 2.4 GHz—Many devices [...]

  • Page 96

    6-6 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 6 Und erstandi ng the VoIP Wireless Network Understanding WLAN Standards and Technologies Wireless Modulation Technologies W ireless communicati ons uses the followin g modulation technologies for si gnaling: [...]

  • Page 97

    6-7 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 6 Understandin g the VoIP Wireless Network Bluetooth Wireless Tech nology AP, Channel, and Domain Relationships APs transmit and receive RF signals over channels within the 2.4 GHz or 5 GHz frequency band. T [...]

  • Page 98

    6-8 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 6 Und erstandi ng the VoIP Wireless Network Components of the VoIP Wir eless Network Components of the VoIP Wireless Network The Cisco Unified IP Phone must int eract with several network components in the WLA[...]

  • Page 99

    6-9 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 6 Understandin g the VoIP Wireless Network Components of the VoIP Wireless Ne twork • T raf fic Specific ation (TSpec)—Cal culation of c all limits an d WLAN load balancing. The TSpec value of each voice [...]

  • Page 100

    6-10 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 6 Und erstandi ng the VoIP Wireless Network Components of the VoIP Wir eless Network Beginning with Cisco IOS release 12 .2(1 1)JA , Cisc o Aironet APs supp ort the conten tion-based channel access mechanism [...]

  • Page 101

    6-11 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 6 Understandin g the VoIP Wireless Network Security for Voice Communication s in WLANs Interacting with Cisco Unified Communications Manager Cisco Unified Communicati ons Manage r is the call control compone[...]

  • Page 102

    6-12 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 6 Und erstandi ng the VoIP Wireless Network Security for Voice Co mmunications in WLAN s • Shared Key Authenticati on—The AP sends an unencrypted challenge text string t o any device attempting to communi[...]

  • Page 103

    6-13 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 6 Understandin g the VoIP Wireless Network Security for Voice Communication s in WLANs Encryption Methods T o ensure that voice traf fic is secure, the C isco Unif ied IP Ph one supports WEP , TKIP , and Adv[...]

  • Page 104

    6-14 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 6 Und erstandi ng the VoIP Wireless Network Security for Voice Co mmunications in WLAN s • The Cisco Unified IP Phone does not su pport auto EAP negotiation; to use EAP-F AST mode, you must specify it. Ta b[...]

  • Page 105

    6-15 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 6 Understandin g the VoIP Wireless Network VoIP WLAN Configuration • V oIP WLAN Configuration, page 6-15 VoIP WLAN Configuration This section provides co nfiguration guidelines for deploying Cisco Unified [...]

  • Page 106

    6-16 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 6 Und erstandi ng the VoIP Wireless Network Configuring Wireless LAN Note V oice over the W ireless LAN (V oWLAN) via Outdoor MESH technolo gy (Cisco 1500 series) is not supported in t he Cisco Unified IP Pho[...]

  • Page 107

    6-17 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 6 Understandin g the VoIP Wireless Network Configuring Wireless LAN Summary of Configuring the Wireless LAN in Cisco Unified Communications Manager Administration In Cisco Unifi ed Communications Manager adm[...]

  • Page 108

    6-18 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 6 Und erstandi ng the VoIP Wireless Network Configuring Wireless LAN[...]

  • Page 109

    CH A P T E R 7-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 7 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone i ncludes many configurable network setting s that you may need to modify before the phone is functional for your users. Y [...]

  • Page 110

    7-2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 7 Config uring Setti ngs on the Cisc o Unified IP Pho ne Setup Menus on the Cisco Unified IP Phone For information about the keys you can use to edi t or change option settings , see the “Editing V alues” [...]

  • Page 111

    7-3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 7 Configuring Se ttings on the Cisco Unified IP Phone Setup Menu s on the Cisco Unified IP Ph one • IPv4 Setup Menu Op tions, page 7-10 • Security Setup Menu , page 7-1 3 Unlocking and Locking Options Y o[...]

  • Page 112

    7-4 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 7 Config uring Setti ngs on the Cisc o Unified IP Pho ne Ethernet Se tup Menu • Unlocking and Lock ing Options, page 7-3 • Ethernet Setup Menu, page 7-4 • WLAN Setup Me nu, page 7-7 • IPv4 Setup Menu O[...]

  • Page 113

    7-5 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 7 Configuring Se ttings on the Cisco Unified IP Phone Ethernet Setup Menu Operational VLAN ID Auxiliary V irtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member [...]

  • Page 114

    7-6 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 7 Config uring Setti ngs on the Cisc o Unified IP Pho ne Ethernet Se tup Menu Related Topics • Displaying a Set up Menu, page 7-2 • Unlocking and Lock ing Options, page 7-3 • WLAN Setup Me nu, page 7-7 ?[...]

  • Page 115

    7-7 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 7 Configuring Se ttings on the Cisco Unified IP Phone WLAN Setup Menu WLAN Setup Menu The WLAN Setup menu provides opti ons for viewing and making a variety of network settings. Ta b l e 7 - 2 describes these[...]

  • Page 116

    7-8 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 7 Config uring Setti ngs on the Cisc o Unified IP Pho ne WLAN Setup Menu Domain Name Name of the Domain Name System (DNS) domain i n which the phone resides. 1. Set the DHCP Enabled option to No . 2. Scroll to[...]

  • Page 117

    7-9 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 7 Configuring Se ttings on the Cisco Unified IP Phone WLAN Setup Menu Security Mode The type of authenti cation that the phone uses to access the WLAN. V alid values: • Open—Access to all access points (A[...]

  • Page 118

    7-10 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 7 Config uring Setti ngs on the Cisc o Unified IP Pho ne IPv4 Setup Menu Options IPv4 Setup Menu Options The IPv4 Setup menu is a submenu of the Ethernet Setup menu and of the WLAN Setup m enu. T o reach the [...]

  • Page 119

    7-11 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 7 Configuring Se ttings on the Cisco Unified IP Phone IPv4 Setup Menu Op tions Alternate TFTP Indicates wh ether the phone is using an alternati ve TFTP server . Scroll to the Alte rnate T FTP optio n and pr[...]

  • Page 120

    7-12 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 7 Config uring Setti ngs on the Cisc o Unified IP Pho ne IPv4 Setup Menu Options Related Topics • Displaying a Set up Menu, page 7-2 • Unlocking and Lock ing Options, page 7-3 • Editing V alues, page 7-[...]

  • Page 121

    7-13 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 7 Configuring Se ttings on the Cisco Unified IP Phone Security Setup Menu Security Setup Menu The Security Setup menu that you access directly from the Administrator Settings menu provides information about [...]

  • Page 122

    7-14 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 7 Config uring Setti ngs on the Cisc o Unified IP Pho ne Security Setup Menu Trust List Menu The T rust List menu provides a to p-level menu containing CTL, ITL, and th e Signed Configuration submenus. The co[...]

  • Page 123

    7-15 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 7 Configuring Se ttings on the Cisco Unified IP Phone Security Setup Menu 802.1X Authentication and Transaction Status The 802.1X Authenticati on Settings menu allows you to enable 802 .1X authentication and[...]

  • Page 124

    7-16 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 7 Config uring Setti ngs on the Cisc o Unified IP Pho ne Security Setup Menu VPN Configuration Menu The VPN Configuration menu allows you to enab le th e VPN Client connection using the Secure Sockets Layer ([...]

  • Page 125

    7-17 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 7 Configuring Se ttings on the Cisco Unified IP Phone Security Setup Menu (When the power is lost or reset und er some ci rcumstances, the stored credentials are cleared.) When a phone is at the Sign In sc r[...]

  • Page 126

    7-18 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 7 Config uring Setti ngs on the Cisc o Unified IP Pho ne Security Setup Menu[...]

  • Page 127

    CH A P T E R 8-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 8 Configuring Features, Templates, Services, and Users After you install Ci sco Unified IP Phones in your network, configure thei r network settings, and ad d them to Cisco Unified Communications Manag e[...]

  • Page 128

    8-2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Cisco Unified IP Phone Telephony Features Available for the Cisco Unified IP Phone After you add Cisco Uni fied IP[...]

  • Page 129

    8-3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Features , Templates, Services, and Users Telephony Features Availabl e for the Cisco Un ified IP Phone Anonymous Call Block Allows a user to reject calls from anonymous callers. For more inform[...]

  • Page 130

    8-4 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Cisco Unified IP Phone Automatic Port Synchronization When the Cisco Unified CM administrator uses the Remote Port[...]

  • Page 131

    8-5 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Features , Templates, Services, and Users Telephony Features Availabl e for the Cisco Un ified IP Phone Bluetooth Profiles Allows you to se lect the bluetooth profiles f or Cisco Unified Phone 9[...]

  • Page 132

    8-6 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Cisco Unified IP Phone Busy Lamp Field (BLF) Pickup Provides enhancements to BLF speed dial. Allows you to configu[...]

  • Page 133

    8-7 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Features , Templates, Services, and Users Telephony Features Availabl e for the Cisco Un ified IP Phone Call Forward Allows users to redi rect incoming cal ls to anot her number . Call forward o[...]

  • Page 134

    8-8 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Cisco Unified IP Phone Call Pickup Allows a user to answ er a call that is ri nging on a co-worker’ s phone by r[...]

  • Page 135

    8-9 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Features , Templates, Services, and Users Telephony Features Availabl e for the Cisco Un ified IP Phone Caller ID Displays cal ler id entification such as a phone number , name, or other descrip[...]

  • Page 136

    8-10 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Cisco Unified IP Phone Cisco Extension Mobility Change PIN Enables a user to change the PIN from a Cisco Unified [...]

  • Page 137

    8-11 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Features , Templates, Services, and Users Telephony Features Availabl e for the Cisco Un ified IP Phone Divert Allows a user to tran sfer a ringing, connected, or held call directly to a voice-[...]

  • Page 138

    8-12 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Cisco Unified IP Phone Do Not Disturb (DND) When DND is turned on, either no audible rings occur during th e ring[...]

  • Page 139

    8-13 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Features , Templates, Services, and Users Telephony Features Availabl e for the Cisco Un ified IP Phone Hold Reversion Limits the amount of time that a call can be on hold before reverting back[...]

  • Page 140

    8-14 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Cisco Unified IP Phone Intercom Allows users to pla ce and receive intercom calls using programmable p hone butto[...]

  • Page 141

    8-15 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Features , Templates, Services, and Users Telephony Features Availabl e for the Cisco Un ified IP Phone Log out of Hunt Groups Allows users to log out of a hunt gr oup and temporarily block cal[...]

  • Page 142

    8-16 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Cisco Unified IP Phone Mobile Conn ect Enables u sers to mana ge busine ss calls usin g a single phone nu mber an[...]

  • Page 143

    8-17 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Features , Templates, Services, and Users Telephony Features Availabl e for the Cisco Un ified IP Phone Peer Firmware Sharing The Peer Firm ware Sharing feature provides these advantages in hig[...]

  • Page 144

    8-18 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Cisco Unified IP Phone Power Negotiation over LLDP Allows the phone to negotiate th e power using LLDP and CDP pr[...]

  • Page 145

    8-19 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Features , Templates, Services, and Users Telephony Features Availabl e for the Cisco Un ified IP Phone Quality Reportin g T ool (QR T) Allows users to use the QR T feature button on a phone to[...]

  • Page 146

    8-20 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Cisco Unified IP Phone Secure and Nonsecure Indication T one When a phone is configured as sec ure (encrypted and[...]

  • Page 147

    8-21 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Features , Templates, Services, and Users Telephony Features Availabl e for the Cisco Un ified IP Phone Secure Conference • Allows secure phones to place conference calls using a secured conf[...]

  • Page 148

    8-22 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Cisco Unified IP Phone Monitoring and Recording Allows a supervisor to monitor an acti ve call silently . The sup[...]

  • Page 149

    8-23 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Features , Templates, Services, and Users Park Monitoring Park Monitoring Park monitoring i s supported only when a Cisco Unified IP Phon e 8961, 9951, or 9971 parks a call. Park monitoring the[...]

  • Page 150

    8-24 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Featur es, Temp lates, Services, and Users Park Monitoring Setting the Service Parameters for Park Monitoring Cisco Unified Communicat ions Manager administration provides th ree clusterwide ser[...]

  • Page 151

    8-25 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Features , Templates, Services, and Users Park Monitoring Setting Park Monitoring Parameters in Directory Number Configuration Window The Directory Number Configuratio n window (in Cisco Unifie[...]

  • Page 152

    8-26 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Featur es, Temp lates, Services, and Users Configuring Product Spec ific Configuration Parameters Configuring Product Specific Configuration Parameters Cisco Unifie d Communi cations M anager Ad[...]

  • Page 153

    8-27 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Features , Templates, Services, and Users Configuring Corporate and Perso nal Directories Override Common Settings Check Box When you set the parameters , select the Override Common Settings ch[...]

  • Page 154

    8-28 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Featur es, Temp lates, Services, and Users Feature Buttons and Softkeys • From a Microsoft W indows application—Users can use the T ABSynch tool to synchro nize their P ABs with Microsoft W [...]

  • Page 155

    8-29 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Features , Templates, Services, and Users Modifying Phone Bu tton Templates Modifying Phone Button Templates Phone button templates let you assign speed dials an d call-handli ng features to pr[...]

  • Page 156

    8-30 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Featur es, Temp lates, Services, and Users Modifying Phone Button Templates • Press the All Calls button to displa ys a consolidated list of current calls from all l ines on the ph one. • Pr[...]

  • Page 157

    8-31 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Features , Templates, Services, and Users Configuring Feature Cont rol Policies Y ou can add, upd ate, or delete ser vice para meters as needed as described in the “ Cisco Unified IP Phone Se[...]

  • Page 158

    8-32 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Featur es, Temp lates, Services, and Users Setting Up Services Procedure Step 1 From Cisco Uni fied Co mmunica tions Manager Administration, choose Device > Device Settings > Feature Contr[...]

  • Page 159

    8-33 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Features , Templates, Services, and Users Adding Users to Cisco Unified Commun ications Manager • Y ou must use Cisco Unified Commu nications Manager Administration to configure services that[...]

  • Page 160

    8-34 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Featur es, Temp lates, Services, and Users Managing the U ser Options Web Pa ges Managing the User Options Web Pages From the User Options web page, us ers can customize and control seve ral pho[...]

  • Page 161

    8-35 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Features , Templates, Services, and Users Managing the User O ptions Web Pages Step 6 Choose the device that you w ant to associate wit h the end user by checking th e box to the left of the de[...]

  • Page 162

    8-36 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 8 Configuring Featur es, Temp lates, Services, and Users Managing the U ser Options Web Pa ges Make sure to provid e end users with the following in formation about th e User Options web pages: • The URL re[...]

  • Page 163

    CH A P T E R 9-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 9 Customizing the Cisco Unified IP Phone This chapter explains h ow you customize configurati on files, phone ring sounds, an d background images, and how to disable the ph one screen to co nserve power [...]

  • Page 164

    9-2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 9 Customizin g the Cisco Unified IP Phone Creating Custom Phone Ring s Creating Custom Phone Rings The Cisco Unified IP Phone ships with two def ault ring types that are imp lemented in hardware: Chirp1 and Ch[...]

  • Page 165

    9-3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 9 Customiz ing the Cisco Unified IP Phone Creating Custom Phone Rings PCM File Requirements for Custom Ring Types The PCM files for the rings must me et the follow ing requiremen ts for proper playback on C i[...]

  • Page 166

    9-4 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 9 Customizin g the Cisco Unified IP Phone Creating Custom Backgr ound Images Creating Custom Background Images Y ou can provide users with a choice o f background images (or wallpaper ) f or the LCD screen on [...]

  • Page 167

    9-5 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 9 Customiz ing the Cisco Unified IP Phone Creating Custom Backg round Images PNG File Requirements for Custom Background Images Each background imag e requires two PNG fi les: • Full size image—V ersion t[...]

  • Page 168

    9-6 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 9 Customizin g the Cisco Unified IP Phone Configuring Wide band Codec Step 3 Y ou must also copy the cust omized images and files to th e other TFTP servers t hat the phone may contact to obtain these files. N[...]

  • Page 169

    9-7 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 9 Customiz ing the Cisco Unified IP Phone Configuring the Idle Display Configuring the Idle Display Y ou can specify an idle di splay (text only ; text-file size sh ould not exceed 1M b ytes) that appears on [...]

  • Page 170

    9-8 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 9 Customizin g the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Display T able 9-1 D is pl ay On and Of f Configuration Fields Field Description Days Display Not Activ e Days that [...]

  • Page 171

    CH A P T E R 10-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 10 Viewing Model Information, Status, and Statistics on the Ci sco Unified IP Phone This chapter describes how to u se the following menus on the Cisco Unified IP Phone 8961, 9951, and 9971 to view mode[...]

  • Page 172

    10-2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 10 Viewing Model In formation, Status, and Statistics on the Cisco Unified IP Phone Status Menu The Model Information screen includes th e options described i n Ta b l e 10-1 . T o exit the Model In form atio[...]

  • Page 173

    10-3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 10 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Stat us Menu Status Messages Screen The Status Messages screen displays the 30 most recent status messages that the phone h[...]

  • Page 174

    10-4 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 10 Viewing Model In formation, Status, and Statistics on the Cisco Unified IP Phone Status Menu DHCP timeout DHCP server did not respond. • Network is busy—The errors should resol ve themselves when the n[...]

  • Page 175

    10-5 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 10 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Stat us Menu File not found <Cfg File> The name-based and default configuration file was no t found on the TFTP Serv [...]

  • Page 176

    10-6 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 10 Viewing Model In formation, Status, and Statistics on the Cisco Unified IP Phone Status Menu No Trust List installed The CTL file or the ITL file is not installed on the p hone. The Trust List is not con f[...]

  • Page 177

    10-7 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 10 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Stat us Menu Ethernet Statistics Screen The Ethernet St atistics screen displays infor m ation about the pho ne and network[...]

  • Page 178

    10-8 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 10 Viewing Model In formation, Status, and Statistics on the Cisco Unified IP Phone Status Menu Step 4 Select St a t u s > E thernet S tatistics. T o reset the Rx Frames, Tx Frames, and Rx Broadcasts stati[...]

  • Page 179

    10-9 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 10 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Stat us Menu WLAN Statistics Screen The WLAN Stat istics screen displays statistics about the wireless Cisco Unified IP Ph [...]

  • Page 180

    10-10 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 10 Viewing Model In formation, Status, and Statistics on the Cisco Unified IP Phone Status Menu T able 1 0-4 WLAN Statistics on the Cisco Unified IP Phone Item Description T ransmit Frames Number of packets [...]

  • Page 181

    10-11 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 10 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Stat us Menu Call Statistics Screen Y ou can access the Call Statistics screen (see Ta b l e 1 0 - 5 ) on the phone to dis[...]

  • Page 182

    10-12 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 10 Viewing Model In formation, Status, and Statistics on the Cisco Unified IP Phone Status Menu A vg Jitter Estimated averag e R TP packet jitter (dynamic delay that a packet encounters when going t hrough t[...]

  • Page 183

    10-13 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 10 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Stat us Menu Video Statistics Screen Y ou can access the V ideo S tatistics screen (see Ta b l e 1 0 - 5 ) on the phone to[...]

  • Page 184

    10-14 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 10 Viewing Model In formation, Status, and Statistics on the Cisco Unified IP Phone Status Menu Sender Packets Number of R TP video packets transmitted since video stream w as opened. Note This number is not[...]

  • Page 185

    10-15 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 10 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Stat us Menu Current Access Point Screen The Current Access Point screen displays statistics about the current access poin[...]

  • Page 186

    10-16 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 10 Viewing Model In formation, Status, and Statistics on the Cisco Unified IP Phone Status Menu dtime Period Every nth beacon is a dt ime period. Afte r each DTIM beacon, the AP would send any broa dcast or [...]

  • Page 187

    CH A P T E R 11-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 11 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Pho ne has a web page from which you can view a vari ety of information about the phone, includi ng: • Device information • Ne[...]

  • Page 188

    11-2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 11 Monitoring t he Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone T o access the web page for a Cisco Unified IP Ph one, perform these steps. Note If you[...]

  • Page 189

    11-3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Enabling and Disab ling Web Page Access – S tatus Messages —Displays up to the 10 most recent status messages th at the phone has generated since it was [...]

  • Page 190

    11-4 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 11 Monitoring t he Cisco Unified IP Phone Remotely Device Information Device Information The Device Information area on a phone’ s web page displays device settings and related information for the phone. Ta[...]

  • Page 191

    11-5 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Network Setup Network Setup The Network Setup area on a phone’ s web page di splays net work setup information and in formation about other ph one setting [...]

  • Page 192

    11-6 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 11 Monitoring t he Cisco Unified IP Phone Remotely Network Setup CUCM Server 1–5 Host names or IP addresse s, in priori tized order , of the Cisco Unified Communicat ions Manager servers with which the phon[...]

  • Page 193

    11-7 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Network Setup SW Port Setup Speed and duple x of the switch port, where: • A—Auto Negotiate • 10H—10-BaseT/half duplex • 10F—10-BaseT/full duplex[...]

  • Page 194

    11-8 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 11 Monitoring t he Cisco Unified IP Phone Remotely Network Statistics Network Statistics The following network stati stics hyperlinks on a phone’ s web page provide information about network traffic on the [...]

  • Page 195

    11-9 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Network Statistics T o display a network statistics area, access the web page for the phone as describ ed in the “Accessing the W eb Page for a Phone” se[...]

  • Page 196

    11-10 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 11 Monitoring t he Cisco Unified IP Phone Remotely Network Statistics Rx size512to1023 T otal number of packets received, incl uding bad packets, that are between 512 and 1023 bytes in size Rx size1024to1518[...]

  • Page 197

    11-11 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Device Logs Device Logs The following device log s hyperlinks on a pho ne’ s web page provide information you can use t o help monitor and tr oubleshoot t[...]

  • Page 198

    11-12 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 11 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics A vg Jitter Estimate of mean deviation of the R TP data packet inter-arrival time, measured in milliseconds. The value displays as 0 if[...]

  • Page 199

    11-13 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Related Topics “Configuring Setti ngs on the Cisco Unified IP Phone” chapter Sender Report T ime Received 1 Last time at which an R[...]

  • Page 200

    11-14 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 11 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics[...]

  • Page 201

    CH A P T E R 12-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 12 Troubleshooting and Maintenance This chapter provi des information that can assist you in t roubleshooting problems with y our Cisco Unified IP Phone or wit h your IP telephony network. It also ex pl[...]

  • Page 202

    12-2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 12 Troublesho oting and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone D oes Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the net work p[...]

  • Page 203

    12-3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 12 Troubleshooting an d Maintenance Resolving Startup Problems • V erifying DNS Settings, page 12-4 • Cisco CallMa nager a nd TFTP Services Are Not Runn ing, pa ge 12-4 • Creating a New Configuration F[...]

  • Page 204

    12-4 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 12 Troublesho oting and Maintenance Resolving Startup Problems • IP Address, Subnet Mask, Default Rou ter—If you have assigned a static IP address to the ph one, you must manually enter settings for these[...]

  • Page 205

    12-5 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 12 Troubleshooting an d Maintenance Resolving Startup Problems Creating a New Configuration File If you continue t o have problems with a particular phone that o ther suggestions in this chapter do not resol[...]

  • Page 206

    12-6 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 12 Troublesho oting and Maintenance Cisco Unified IP Phone Resets U nexpectedly Symptom: Cisco Unified IP Phone Unable to Obtain IP Address If a phone is unable to o btain an IP address when it starts up, the[...]

  • Page 207

    12-7 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 12 Troubleshooting an d Maintenance Cisco Unified IP Phone Re sets Unexpectedly Verifying DHCP Settings The following suggestions can hel p you determine if the phone h as been properly configured to u se DH[...]

  • Page 208

    12-8 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 12 Troublesho oting and Maintenance Cisco Unified IP Phone Resets U nexpectedly Eliminating DNS or Other Connectivity Errors If the phone contin ues to reset, follow these steps to elimin ate DNS or other con[...]

  • Page 209

    12-9 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 12 Troubleshooting an d Maintenance Troubleshooting Cisc o Unified IP Phone Security Troubleshooting Cisco Unified IP Phone Security Ta b l e 1 2 - 1 provides troublesho oting information for the security f [...]

  • Page 210

    12-10 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 12 Troublesho oting and Maintenance General Troubleshoo ting Tips General Troubleshooting Tips Ta b l e 1 2 - 2 provides general troublesho oting info rmation f or the Cisco Unified IP Phone. 802.1X Not Enab[...]

  • Page 211

    12-11 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 12 Troubleshooting an d Maintenance General Troubleshootin g Tips Moving a network connecti on from the phone to a workstation If you are powering you r phone through the net work connection, you must be ca[...]

  • Page 212

    12-12 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 12 Troublesho oting and Maintenance General Troubleshoo ting Tips Loopback cond ition A loopback condition can occur when th e following conditions are met: • The SW Port Configur ation option in the Netwo[...]

  • Page 213

    12-13 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 12 Troubleshooting an d Maintenance General Troubleshootin g Tips Blocky or distorted v ideo Blocky or dist orted video is generally a symp tom of a degraded network. It is also caused by endpoints that do [...]

  • Page 214

    12-14 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 12 Troublesho oting and Maintenance General Troubleshoo ting Tips Subject too dark in vid eo The lighting conditions within the camera’ s field of view of the camera aff ects the brightness of the video. ?[...]

  • Page 215

    12-15 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 12 Troubleshooting an d Maintenance Resetting th e Cisco Unified IP Phone Resetting the Cisco Unified IP Phone Performing a reset of a Cisco Unifie d IP Phone provid es a way to reco ver if the phone experi[...]

  • Page 216

    12-16 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 12 Troublesho oting and Maintenance Using the Quality Report Tool Using the Quality Report Tool The Quality Report T ool (QR T ) is a voice qualit y and general probl em-reporting tool for the Cisco Unified [...]

  • Page 217

    12-17 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 Chapter 12 Troubleshooting an d Maintenance Where to Go for More Tro ubleshooting Information Troubleshooting Tips When you observe significant and pers istent changes to metrics, use Ta b l e 1 2 - 4 for general t[...]

  • Page 218

    12-18 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manag er 8.5 (SIP) OL-20861-01 Chapter 12 Troublesho oting and Maintenance Cleaning the Ci sco Unified IP Phone[...]

  • Page 219

    A-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Commun ications Manager 8.5 (SIP) OL-20861-01 APPENDIX A Providing Information to Users Via a Website If you are a system administrator , you are likely the primary source of inf ormation for Cisco Unified IP Phone users in your network or company . It is import[...]

  • Page 220

    A-2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix A Providing Information to Users Via a Website How Users Subsc ribe to Services and Co nfigure Phone Features How Users Subscribe to Services and Configure Phone Features End users can perform a variety of ac[...]

  • Page 221

    A-3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Appendix A Providing In formation to Users Via a Website How Users Configure Persona l Directory Entries How Users Configure Personal Directory Entries Users can configure personal dir ectory entries on the Cisco Unif[...]

  • Page 222

    A-4 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix A Providing Information to Users Via a Website How Users Config ure Personal Direc tory Entries The installation wizard installs the appli cation to your computer . When the installation is complete, the Inst[...]

  • Page 223

    B-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Commun ications Manager 8.5 (SIP) OL-20861-01 APPENDIX B Supporting International Users T ranslated and localized versions of the Cisco Unif ied IP Phones a re availabl e in se veral languages. If you are supporting Cisco Unified IP Phones in a non-En glish envi[...]

  • Page 224

    B-2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix B Supporting International Users Support for Intern ational Call Logging[...]

  • Page 225

    C-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Commun ications Manager 8.5 (SIP) OL-20861-01 APPENDIX C Technical Specifications The following sections describe the techni cal specifi cations for t he Cisco Unified IP Phone 8961, 9951, and 9971. • Physical and Operating Environment Specifications, page C-1[...]

  • Page 226

    C-2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix C Tec hnical Specific ations Cable Specifications Note For power information regarding the Cisco Unif ied IP Key Color Exp ansion Module, see the “Power Information” section o n page 4-2 . Cable Specifica[...]

  • Page 227

    C-3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Appendix C Technical Specific ations Network and Computer Port Pinouts Computer Port Connector Ta b l e C-3 describes the Comput er port connector pinouts. T able C-3 Computer (A ccess) P ort Connector Pinouts Pin Num[...]

  • Page 228

    C-4 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix C Tec hnical Specific ations Network and Compute r Port Pinouts[...]

  • Page 229

    D-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Commun ications Manager 8.5 (SIP) OL-20861-01 APPENDIX D Basic Phone Administration Steps This appendix prov ides minimum, basic configurat ion steps for you to do the follo wing: • Add a new user to Cisco Unified Communications Man ager Administration • Con[...]

  • Page 230

    D-2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix D Basic Phone Administration Ste ps Adding a User to Cisco Unified Communica tions Manager Adding a User to Cisco Un ified Communications Manager This section describes steps for adding a user to Cisco Unifie[...]

  • Page 231

    D-3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Appendix D Basic Phone Ad ministration Steps Configuring the Phone – User ID—Enter the end user identification name. Cisco Unified Communications Manager does not permit modifyin g the user ID after it is created.[...]

  • Page 232

    D-4 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix D Basic Phone Administration Ste ps Configuring the Phone – Device Pool—Choose the device pool to which you want this phone assi gned. The device pool defines sets of common characteristics f or devices, [...]

  • Page 233

    D-5 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Appendix D Basic Phone Ad ministration Steps Configuring the Phone Note The security profile cho sen sh ould be b ased on the overall security st rategy of the company . c. In the Extensio n Info rmation pa ne of this[...]

  • Page 234

    D-6 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix D Basic Phone Administration Ste ps Performing Final End User Configuration Steps g. Click Save . h. Click Associate End Users at the bottom of the window to associate a user to the line being configured. Use[...]

  • Page 235

    E-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Commun ications Manager 8.5 (SIP) OL-20861-01 APPENDIX E Installing the Wall Mount for the Cisco Unified IP Phone This appendix contain s information on installing the wal l mount for use with the foll owing: • Installing the W all Mount for Cisco Unified IP P[...]

  • Page 236

    E-2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix E Installing the Wa ll Mount for the Cisco Unified IP Phon e Installing the Wall Mount for Cis co Unified IP Phone 8961, 9951, and 9971 • 2 4-40x1/4 inch machine screws • 1 six-inch Ethernet cable • 1 k[...]

  • Page 237

    E-3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Appendix E Installing the Wa ll Mount for the Cisco Unified IP Phone Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971 Figur e E-2 Mounting the W all Brac k et Level wall bracket on wall Mark m[...]

  • Page 238

    E-4 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix E Installing the Wa ll Mount for the Cisco Unified IP Phon e Installing the Wall Mount for Cis co Unified IP Phone 8961, 9951, and 9971 Step 2 Attach the phone bracket to the I P phone ( Figure E-3 ). a. Deta[...]

  • Page 239

    E-5 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Appendix E Installing the Wa ll Mount for the Cisco Unified IP Phone Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971 Step 3 Remove the handset wall ho ok in the handset rest, rot ate the hook[...]

  • Page 240

    E-6 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix E Installing the Wa ll Mount for the Cisco Unified IP Phon e Installing the Wall Mount for Cis co Unified IP Phone 8961, 9951, and 9971 Step 4 Attach the Ethernet cabl e to the 10/100/1000 SW n etwork port an[...]

  • Page 241

    E-7 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Appendix E Installing the Wa ll Mount for the Cisco Unified IP Phone Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971 Step 5 Attach the phone to the wall bracket by inser ting the tabs on the [...]

  • Page 242

    E-8 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix E Installing the Wa ll Mount for the Cisco Unified IP Phon e Installing a Wall Mount for a Phone with a Ke y Expansion Module Installing a Wall Mount for a Phone with a Key Expansion Module This section descr[...]

  • Page 243

    E-9 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Appendix E Installing the Wa ll Mount for the Cisco Unified IP Phone Installing a Wall Mou nt for a Phone with a Key Expansion Module Installing the Bracket T o install the phone on the wall, p erform the following st[...]

  • Page 244

    E-10 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix E Installing the Wa ll Mount for the Cisco Unified IP Phon e Installing a Wall Mount for a Phone with a Ke y Expansion Module Figur e E-8 Mounting the W all Brac k et Le vel w all brac ket on wall Mark mount[...]

  • Page 245

    E-11 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Appendix E Installing the Wa ll Mount for the Cisco Unified IP Phone Installing a Wall Mou nt for a Phone with a Key Expansion Module Step 2 Attach the phone bracket to the I P phone and key expansion assembly ( Figu[...]

  • Page 246

    E-12 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix E Installing the Wa ll Mount for the Cisco Unified IP Phon e Installing a Wall Mount for a Phone with a Ke y Expansion Module Step 3 Remove the handset wall ho ok in the handset rest, rot ate the hook 180 de[...]

  • Page 247

    E-13 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Appendix E Installing the Wa ll Mount for the Cisco Unified IP Phone Installing a Wall Mou nt for a Phone with a Key Expansion Module Step 4 Attach the Ethernet cabl e to the 10/100/1000 SW N etwork port and wall jac[...]

  • Page 248

    E-14 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix E Installing the Wa ll Mount for the Cisco Unified IP Phon e Installing a Wall Mount for a Phone with a Ke y Expansion Module Step 5 Attach the phone to the wall bracket by inser ting the tabs on the top of [...]

  • Page 249

    F-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Commun ications Manager 8.5 (SIP) OL-20861-01 APPENDIX F Cisco Unified IP Phone Non-Lockable Wall Mount This appendix con tains infor matio n abou t installi ng t he wall moun t for use with th e follo wi ng prod ucts: • ADA Non-Lockab le W all Mount Kit fo r [...]

  • Page 250

    F-2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wall Mount Kit fo r 8961 Series and 9900 Series IP Phones Figur e F-1 Back V iew of AD A Non-Lock able W all Mount Kit Installed on Pho ne T[...]

  • Page 251

    F-3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit fo r 8961 Series an d 9900 Series IP Phones Figur e F-2 Side V iew of AD A Non-Loc kable W all Mount Kit Installed on Phone C[...]

  • Page 252

    F-4 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wall Mount Kit fo r 8961 Series and 9900 Series IP Phones The package contains the foll owing i tems: • One phone bracket • One wall bra[...]

  • Page 253

    F-5 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit fo r 8961 Series an d 9900 Series IP Phones Figur e F-4 Mount the W all Br ack et Step 2 Attach the phone brack et to the IP [...]

  • Page 254

    F-6 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wall Mount Kit fo r 8961 Series and 9900 Series IP Phones c. Attach the phone bracket by inserting the tabs i nto the mounting t abs on th e[...]

  • Page 255

    F-7 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit fo r 8961 Series an d 9900 Series IP Phones Figur e F-6 Attac h cables Step 4 Attach the phone to the wall bracket by inser t[...]

  • Page 256

    F-8 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wall Mount Kit fo r 8961 Series and 9900 Series IP Phones Figur e F-7 At tach phon e to w all br ack et Step 5 Press the phone firmly into t[...]

  • Page 257

    F-9 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit fo r 8961 Series an d 9900 Series IP Phones Figur e F-8 Figure 23: T ab location T o remove the phone and mounting plate from[...]

  • Page 258

    F-10 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Figur e F-9 D is en gage ta bs Step 3 Press firmly to di[...]

  • Page 259

    F-11 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Ex pansion Module Figur e F-1 0 Back V iew of AD A Non-Lock able W all Mo[...]

  • Page 260

    F-12 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Figur e F-1 1 Side View of AD A Non-Loc k able W all Mou[...]

  • Page 261

    F-13 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Ex pansion Module The package contains the foll owing i tems: • One pho[...]

  • Page 262

    F-14 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Figur e F-13 Brac k et Installation Step 2 Attach the ph[...]

  • Page 263

    F-15 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Ex pansion Module d. Secure the phone bracket to th e IP phone with the m[...]

  • Page 264

    F-16 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Figur e F-15 Attac h Cables Step 4 Attach the phone to t[...]

  • Page 265

    F-17 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Ex pansion Module Figur e F-16 Attach Phone t o W all Brack et Step 5 Pro[...]

  • Page 266

    F-18 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Figur e F- 17 T a b L o ca t i o n T o remove the p hone[...]

  • Page 267

    F-19 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Ex pansion Module Figur e F-1 8 Disengag e T abs 345747[...]

  • Page 268

    F-20 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guid e for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module[...]

  • Page 269

    IN-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 INDEX Numerics 802.11a standa rd 6-3 802.11b sta ndard 6-3 802.11d sta ndard 6-3 World Mode 6-4 802.11e standa rd 6-3 802.11g sta ndard 6-3 802.11i standard 6-3 802.1X authentication server 1-22 authenticator 1-22 de[...]

  • Page 270

    Index IN-2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 auxiliary VLAN, descriptio n 6-9 B background image configuring 9-5 creating 9-4 custom 9-4 List.xml file 9-4 PNG file 9-4, 9-5 barge 1-23, 8-4 call security restrictions 1-20 block external to external transf[...]

  • Page 271

    Index IN-3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 web page 11-1 Cisco Unified Video Camera 5-1 attaching t o the pho ne 5-2 configuration 5-1 post installa tion 5-4 cleaning the Cisco Unified IP Phone 12-17 Clear List softkey 10-3, 10-8, 10-9 conference 8-10 s[...]

  • Page 272

    Index IN-4 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 call forward 8-36 call forward options 8-36 user options web page d efaults 8-36 error messages, used for troublesho oting 12-3 Ethernet Informa tion web pa ge 11-2, 11-8 Ethernet Setup menu about 7-4 Ethernet[...]

  • Page 273

    Index IN-5 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 IP address, troubleshooting 12-3 IPv4 Setup 7-4, 7-7 K Key Expansion Module configuration 4-4 support by phone model 4-1 L LDAP director ies, using w ith Cisco Unifie d IP Phone 8-27 LEAP description 6-12 light[...]

  • Page 274

    Index IN-6 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 network requirements, for install ing 3-1 Network Setup configu ration menu displayin g 7-2 IPv4 menu options Alternate TFTP 7-11 Default Router 7-10 DHCP 7-10 DHCP Address Released 7-12 DNS Server 1-5 7-10 IP[...]

  • Page 275

    Index IN-7 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 power injector 2-4 presence-enable d dire ctories 8-18 privacy 8-18 Private Line Automated Ringdown ( PLAR) 8-18 programmable bu tton 1-30 programmable bu ttons description of 8-12 Programmable Feature B utton [...]

  • Page 276

    Index IN-8 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 about 7-13 services configuring for users 8-32 description 8-21 subscribing t o 8-33 Services URL button 8-21 shared key authenticati on, description 6-12 shared line 8-21 signaling au thentica tion 1-17 signa[...]

  • Page 277

    Index IN-9 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Co mmunications Manager 8.5 (SIP) OL-20861-01 malicious caller identif ication (MCID) 8-15 meet-me conference 8-15 message waiting 8-15 mobile connect 8-16 mobile voice access 8-16 monitoring and recording 8-22 multiple calls per line app earance 8-16 musi[...]

  • Page 278

    Index IN-10 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Gu ide for Cisco Unified Communications Manage r 8.5 (SIP) OL-20861-01 V video mode 8-23 video statistics 10-13 video support 8-23 VLAN assigning separate SSIDs 6-9 auxiliary, for voice traffic 2-3, 6-9 configuring 7-5 configuring for vo ice networks 2-2 native, for data traffic[...]