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Cisco Systems 78-11324-02 manual

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Table of contents for the manual

  • Page 1

    CHAPTER 1-1 User Guide for Voice Health Monitor 78-11324-02 1 Voice Health Monitor Overview These topics provide an o vervie w of the VHM application: • Overvie w of VHM, page 1-2 • Ho w VHM Integrates with Third-Party NMSs, page 1-9 • De vice T ypes that VHM Manages, page 1-9 • VHM Support for Cisco CallManager , page 1-11 • Locating the[...]

  • Page 2

    Chapter 1 Voice Health Monitor Overview Overview of VHM 1-2 User Guide for Voice Health Monitor 78-11324-02 Overview of VHM VHM helps network administrators and network operators determine and maintain the stability of the V oIP network within their enterprise. VHM achie ves this goal by using: • A series of av ailability and health checks on the[...]

  • Page 3

    1-3 User Guide for Voice Health Monitor 78-11324-02 Chapter 1 Voice Health Monitor Overview Overview of VHM VHM correlates the collected information and generates ev ents on v oice components that can be viewed in the Monitoring Console or on the Real-T ime Dashboard. Users can also view de vice le v el faults in the DFM Monitoring Console. Alarms [...]

  • Page 4

    Chapter 1 Voice Health Monitor Overview Overview of VHM 1-4 User Guide for Voice Health Monitor 78-11324-02 VHM and DFM Interdependencies Note For all DFM references in this guide, refer to the User Guide for De vice F ault Manager for more detailed information. Device F ault Manager (DFM) and VHM both analyze Cisco de vice failures. The two produc[...]

  • Page 5

    1-5 User Guide for Voice Health Monitor 78-11324-02 Chapter 1 Voice Health Monitor Overview Overview of VHM T able 1 -1 Inter dependencies between VHM and DFM Component or Feature Description of Dependency DFM Installation A DFM version, which is compatible with VHM, must be installed either on the same system as VHM or on a remote system where it [...]

  • Page 6

    Chapter 1 Voice Health Monitor Overview Overview of VHM 1-6 User Guide for Voice Health Monitor 78-11324-02 In ventory Collection In ventory Collection synchronizes the VHM de vice list with DFM; during this process, voice-enabled de vices that ha ve been added to or deleted from DFM in v entory will also be added to or deleted from VHM in ventory [...]

  • Page 7

    1-7 User Guide for Voice Health Monitor 78-11324-02 Chapter 1 Voice Health Monitor Overview Overview of VHM Device classif ication differences between VHM and DFM VHM and DFM classify devices dif ferently . For e xample, Cisco routers and Catalyst switches are managed by both VHM and DFM. Howe v er , DFM classif ies Cisco routers as Router class, w[...]

  • Page 8

    Chapter 1 Voice Health Monitor Overview Overview of VHM 1-8 User Guide for Voice Health Monitor 78-11324-02 Figure 1-1 illustrates the architecture that VHM shares with DFM. Figur e 1 -1 VHM Arc hitect ur e DFM broker Media ser vers DFM ser ver VHM ser ver DFM consoles Managed network 51198 SNMP/HTTP polled inf o SNMP/HTTP polled inf o SNMP traps R[...]

  • Page 9

    1-9 User Guide for Voice Health Monitor 78-11324-02 Chapter 1 Voice Health Monitor Overview How VHM Integrates with Third-Party NMSs How VHM Integrates with Third-Party NMSs VHM can be integrated with third-party v endors’ NMSs such as HP OpenV iew Network Node Manager . VHM integrates with an NMS in two w ays: • Although VHM receiv es traps on[...]

  • Page 10

    Chapter 1 Voice Health Monitor Overview Device Types that VHM Manages 1-10 User Guide for Voice Health Monitor 78-11324-02 Phone Access Switch Catalyst switches with Ethernet ports that support IP phone connections and can supply power to IP phones. Note If a switch has both Ethernet and V oice Gate way modules, the switch will appear only under V [...]

  • Page 11

    1-11 User Guide for Voice Health Monitor 78-11324-02 Chapter 1 Voice Health Monitor Overview VHM Support for Cisco CallManager For each v oice de vice group, the follo wing information is displayed on VHM Real-T ime Dashboard: • Number of de vices in the group • Number of de vices that hav e a Critical le vel fault • Number of de vices that h[...]

  • Page 12

    Chapter 1 Voice Health Monitor Overview VHM Support for Cisco CallManager 1-12 User Guide for Voice Health Monitor 78-11324-02 • Conf iguration of synthetic transaction on Cisco CallManager, and monitoring the transactions • Monitoring of connectivity between Cisco CallManager and v arious v oice gate ways (for example, digital v oice gate way [...]

  • Page 13

    1-13 User Guide for Voice Health Monitor 78-11324-02 Chapter 1 Voice Health Monitor Overview Locating the Supported Device List • For Cisco CallManager 3.1 and 3.2, the Connecti vity tab in the Real-T ime Dashboard De vice Detail V iew displays one ro w for a voice gate w ay port registered to a Cisco CallManager Cluster . The Activ e CallManager[...]

  • Page 14

    Chapter 1 Voice Health Monitor Overview Starting the VHM Application 1-14 User Guide for Voice Health Monitor 78-11324-02 Starting the VHM Application T o start VHM from the CiscoW orks2000 desktop: Step 1 Click the V oice Health Monitor drawer from the CiscoW orks2000 desktop. The following applications and folders are displayed: • Real-Time Das[...]

  • Page 15

    1-15 User Guide for Voice Health Monitor 78-11324-02 Chapter 1 Voice Health Monitor Overview Getting Started with VHM Schedule in ventory collection Network Admin or Network Operator “Scheduling In v entory Collection” section on page 5-27 Conf igure synthetic transactions against CallManager Network Admin or Network Operator “Synthetic T ran[...]

  • Page 16

    Chapter 1 Voice Health Monitor Overview Getting Started with VHM 1-16 User Guide for Voice Health Monitor 78-11324-02[...]