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Bizfon 2000 manual

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Table of contents for the manual

  • Page 1

    [...]

  • Page 2

    Bizfon Manual I: Installation Guide Bizfon2000 and Bizfon4000; ( SW Version 3.1.x) Copyright and Trademarks Copyright © 200 3-2006. All Ri ghts Reserved . Bizfon2000 a nd Bizfon4000 are registered tr ademarks of Bi zfon, Inc. Mi cro- soft, Windows, and the Windows logo are registered trade marks of Microsoft Corpor ation. All other trade marks and[...]

  • Page 3

    Bizfon Manual I: Installation Guide Bizfon2000 and Bizfon4000; ( SW Version 3.1.x) If the Bizfon caus es harm to the telepho ne network, the telephone co mpany will notify you in a dvance that a tempo rary uipment connecte d to the tel ephone line, ensure th e installatio n of the Biz fon AC surge arrestor in the AC outlet from which S t Be e al sh[...]

  • Page 4

    Bizfon Manual I: Installation Guide Table of Contents Manual I: Installation Guide ........................................................ 5 About T his Inst allation Guid e ............................................................................. 6 Requirements ..................................................................... 7 Hardware O[...]

  • Page 5

    Bizfon Manua l I: I nstal latio n Guid e About T his In stal lation Guid e About This Installation Guide This Installation Guide explains the insta llation of the Bizfon IP PBXs of Bizfon2000 and Bizfon4000. The Bizfon models differ both in their feature sets a nd the number of phone lines and extensions that are supported: • Bizfon2000 offers 1 [...]

  • Page 6

    Bizfon Ma nual I: I nstalla tion Gu ide Requir ements Requirements • One 120/240 VAC power outlet in close proximity to the Bizfon. • One RJ45 Ethernet 10/100 broadband Internet co nnection. • At least one RJ11 telephone connection is recommended to conn ect the Bizfon to the PSTN network (all Bizfon IP PBXs with FXO ports). • At least one [...]

  • Page 7

    Bizfon Manual I: Installation Guide Hardware Overview Hardware Overview The Rear Panels of Bizfon2000 and Biz fon4000 Fig. I-1: Bizfon's Rear Panels (1) 1 Power supply socket. Use only the pow er adapter delivered with the Bizfon . 2 LINE sockets to connect the Bizfon to the PSTN network using standard analog phone service. These are FXO (Fore[...]

  • Page 8

    Bizfon Manual I: Installation Guide Hardware Overview Bizfon’s Front Panel LEDs Fig. I-2: Bizfon's Front Panel LEDs Busy green Status of CPU 1 off : no power on or blinking : normal activity on : device is booti ng Info yellow System informati on off : no information blinking : an event occ urred; details s pecified in the Sy stem Event sect[...]

  • Page 9

    Bizfon Manual I: Installation Guide Hardware Overview LED indication during a fir mware update A firmware update is indicated by the red ( Fault ) a nd yellow ( Info ) LEDs. Both will blink si- multaneously for about two minutes while the firmware is being updated. The Bizfon will then reboot automatically showing the boot LED sequence. LED indicat[...]

  • Page 10

    Bizfon Manual I: Installation Guide Step 1: Installing the Bizfon Step 1: Insta lling the Bizfon Network ing Overv iew To establish a connection between the Intern et and your local area network (LA N), an ac- cess router is needed. The Bizfon IP PBX se rves, among other functions, as an access router, and will perform the task of connecting your L[...]

  • Page 11

    Bizfon Manual I: Installation Guide Step 1: Installing the Bizfon LAN/WAN Connection Options • A Bizfon IP PBX with an Ether net WAN port behind a router, which is connec ted to a cable or xDSL mode m. Fig. I-3: Configuration: Bi zfon behind a router In this configuration (Fig.I-5), the IP router typically acts as a DHCP server for the LAN and as[...]

  • Page 12

    Bizfon Manual I: Installation Guide Step 1: Installing the Bizfon Please Note: The Admin PC is connected to the Bizfon LAN port to access the Web Man- agement of the Bizfon. After the initial confi guration has been completed, this PC can then be moved to the LAN and connect to the Bizfon over a switch (see Fig.I-7). You also may reach the Bizfon f[...]

  • Page 13

    Bizfon Manual I: Installation Guide Step 1: Installing the Bizfon Connecting the Har dware • Bizfon4000 behind a router Bizfon2000 is connected accordingly. Fig. I-7: Installati on: Bizfon400 0 behind a rout er • Bizfon4000 used as Interne t access router Bizfon2000 are connected accordingly. Fig. I-8: Installati on: Bizfon400 0 used as an Inte[...]

  • Page 14

    Bizfon Manual I: Installation Guide Step 1: Installing the Bizfon ready installed, simply connect the RJ11 f rom the existing phone to the Bizfon FXO • , use a crossover cable from the LAN interface of the Bizfon to the Internet service via a cable or DSL modem. • o), • ust be configured for DHCP to receive an IP address directly port leaving[...]

  • Page 15

    Bizfon Manua l I: In stallat ion Gu ide Step 2.1 : Logg ing in t o the Q uadro Step 2: Configuri ng the Bizfon Bizfon IP PBXs with Ethernet WAN up- link do not require further configuration in two cases: • The Bizfon is connecte d behind a basic router that has no con- flicts with the S TUN protocol . • The Bizfon is used as the Inte rnet acces[...]

  • Page 16

    Bizfon Manua l I: In stallat ion Gu ide Step 2.1 : Logg ing in t o the Q uadro Step 2.1: Logging in to Bizfon • Start a browser (MS Internet Expl orer, Netscape, Opera) on a PC connected to the LAN port. • Enter http://172.30.0.1 (Bizfon’s default LAN IP a ddress) into the address field. The Login page of the Bizfon will be displayed (see Fig[...]

  • Page 17

    Bizfon Manual I: Installation Guide Step 2.2: System Configuration W izard Step 2.2: System Con figuration Wizard Select the Syst em Conf igurat ion Wizard from the System menu. The System Conf igu- ration Wizard is a tool for the administrator to define the Bizfon's Local Area Net work set- tings and to specify regional configuration setti ng[...]

  • Page 18

    Bizfon Manual I: Installation Guide Step 2.2: System Configuration W izard DHCP Settings for the LAN Inter face If the DHCP server is enabled, the Bizfon will aut omatically assign dynamic IP addresses to the stations connected to its LAN port. If you didn’t change the default LAN IP address of the Bizfon, you also may leave the de- fault values [...]

  • Page 19

    Bizfon Manual I: Installation Guide Step 2.2: System Configuration W izard The Bizfon obtains the correct time automatically over th e Internet from a time server. If you are not located in the US/Central standard time z one, you will need to change the Tim e- zone to your region. Click on Next to display the Emergency and PST N Access Code Setting[...]

  • Page 20

    Bizfon Manual I: Installation Guide Step 2.2: System Configuration W izard Finishing the System Configuration Wizar d Fig. I-15: System C onfiguration Wizard finishing page Click on Finish to complete the System Configuration Wizard. The Bizfon will then stop in- ternal functions and apply the changes made in the Wizard. Fig. I-16: Wizard Ex ecutio[...]

  • Page 21

    Bizfon Manual I: Installation Guide Step 2.2: System Configuration W izard tings, make sure that the IP address of the P C connected to Bizfon is still within the speci- fied IP address range, otherwise your PC ma y not establish a connection to Bizfon. If you changed the network confi guration of the LAN, restart your LAN connection to re- ceive a[...]

  • Page 22

    Bizfon Manua l I: Ins tallat ion Gu ide Step 2.3 I ntern et Conf igura tion W izard Step 2.3: Internet Configuration Wizard Open the Internet C onfiguration Wizard by sele cting the corresponding menu item on the Syst em menu. The Internet Configuration Wiz ard is a tool for the administrator to config- ure the WAN settings and to adjust Bizfon&apo[...]

  • Page 23

    Bizfon Manua l I: Ins tallat ion Gu ide Step 2.3 I ntern et Conf igura tion W izard This information will be needed to be inserted in the Internet Config uration Wizard. plink Co nfig uratio n rface Protocol and enter the WAN Interface B andwidth to as- sure the qualit U Select the desired WAN Inte y of IP calls. Fig. I-19: Uplink Conf iguration If[...]

  • Page 24

    Bizfon Manua l I: Ins tallat ion Gu ide Step 2.3 I ntern et Conf igura tion W izard Fig. I-20: WAN IP Co nfiguration pag e Click on Next to display the WAN Interface Configuration page. Bizfon2000 and Bizfon4000 (S W Version 3.1.x) 24[...]

  • Page 25

    Bizfon Manua l I: Ins tallat ion Gu ide Step 2.3 I ntern et Conf igura tion W izard PPP/PPTP Configuration Enter the IP address of the PPTP server into the PPTP Serv er text field. Choose the encryption for the traffic over the PPTP interface from the Encr yption drop down list. Authentication Settings require the Username and the Pass word used fo[...]

  • Page 26

    Bizfon Manua l I: Ins tallat ion Gu ide Step 2.3 I ntern et Conf igura tion W izard WAN Interface Configur ation If your ISP requires a specific MAC address, (f or example, for authentication), it can be en- tered on this page. The required MAC address can be entered into the Us er defined field. If a specific MAC address is not re quired, leave th[...]

  • Page 27

    Bizfon Manua l I: Ins tallat ion Gu ide Step 2.3 I ntern et Conf igura tion W izard If Fixed Nameserver Address is selected, manually enter the IP addresses prov ided by your ISP for the name server and the alternative name server. Clicking Next shows the summary page of the Internet Configuration Wizard. Finishing the Internet Configuration Wizard[...]

  • Page 28

    Bizfon Manua l I: Ins tallat ion Gu ide Step 2.3 I ntern et Conf igura tion W izard Step 2.4: Firewall Configuration By default, Firewall configuration on the Bizfon has medium security, which denies any in- coming traffic from the WAN except for voice traffic. Disabling the firewall is only required to access the Bizfon’s management when the Biz[...]

  • Page 29

    Bizfon Manua l I: Ins tallat ion Gu ide Step 2.3 I ntern et Conf igura tion W izard Step 2-A: Using IP Lines The basic configuration procedure for Bizfon IP P BXs that use IP lines is exactly the same as described in Step 2. Before starting the IP Lines s pecific configuration, the appropriate IP Phone (the list of SIP phones supported by Bizfon is[...]

  • Page 30

    Bizfon Manua l I: Ins tallat ion Gu ide Step 2.3 I ntern et Conf igura tion W izard Insert the SIP Phone’s MAC address in the corresponding fields. The MAC address of an IP phone is usually printed on the back of the phone’s base unit. In the Line Appearances text b ox, enter the number fo r simultaneous calls supported by the SIP IP phone – [...]

  • Page 31

    Bizfon Manua l I: Ins tallat ion Gu ide Step 2.3 I ntern et Conf igura tion W izard Supported SIP Phone s Below is the list of SIP phones that can be automat ically configured to work with Bizfon IP PBXs: • Snom 190 (Application version 3.60s) • Snom 200 (Application version 3.56m) • Snom 220 (Application version 3.56m) • Snom 320 (Applicat[...]

  • Page 32

    Bizfon Manual I: Installation Guide Step 4: Making/Receiving Calls Step 3: Making/Receiv ing Calls Attention: B y default, the Bizfon is preconfigured with de fault SIP registratio ns that allow Bizfon users to call other Bizfon users o ver IP. These registrations are i n- cluded for test purposes an d can not be modif ied. If a user changes the re[...]

  • Page 33

    Bizfon Manual I: Installation Guide Step 4: Making/Receiving Calls Fig. I-28: Extensio ns Management p age To do so, click on the box in the first colu mn next to the extension to edit and click the Edit button. When the page opens, go to General Se ttings and edit the Display Name and click the Save button. Do not change any other s ettings at thi[...]

  • Page 34

    Bizfon Manua l I: I nstal latio n Guid e Append ix: P C DHCP S etting s Appendix: PC DHCP Settings The Bizfon LAN port has a D HCP server that provides DHCP IP ad dresses to devices con- nected to the LAN either directly or through an Ethernet hub or switch. This appendix de- scribes how to configure Windows PCs for DHCP. The PC used to access the [...]

  • Page 35

    Bizfon Manua l I: I nstal latio n Guid e Append ix: P C DHCP S etting s 4. Choose Obtain an IP address automati - cally and Obtain DNS server address automaticall y s elections and press Ad - vanced button. 5. You will see the entry DHCP Enabled . 6. Click OK three times to close all windows. TCP/IP and DHCP under Windows 95/98/ME 1. Click the Star[...]

  • Page 36

    Bizfon Manual I: Installation Guide Appendix: Changing the Adm in Password Appendix: Cha nging the Admin Pass word For security reasons, it is recommended that you change the de fault admin password. The username of the administrator ( admin ) cannot be changed. To change the administrator password, go to the Sys tem menu, User Rights Manage- ment [...]

  • Page 37

    Bizfon Manua l I: In stalla tion G uide Append ix: C onfig uring SI P NAT Traver sal Appendix: Co nfiguring NA T Traversal NAT or Network Address Translation is a co mmon feature used to expand the use of con- nected PCs and other networked devices withou t having to use multiple global Internet public IP addresses. Most ISP’s will assign one p u[...]

  • Page 38

    Bizfon Manua l I: In stalla tion G uide Append ix: C onfig uring SI P NAT Traver sal Fig. I-31: NAT Trav ersal Setting s – General Setting Go to SIP Parameters page. Fig. I-32: NAT Trav ersal Setting s - SIP Paramet ers Select Use Manual NAT Traversal and enter the WAN IP address of the router into the Mapped Host text field. For Mapped Por t , e[...]

  • Page 39

    Bizfon Manua l I: In stalla tion G uide Append ix: C onfig uring SI P NAT Traver sal • Enter the WAN IP address of the router into the Mapped Host text field. Set the Mapped RTP/RTCP Port Range for FXS lines and the Mapped RTP/RTCP Port Range for IP lines according to the values specified on the route r, in this case to 6000 (Min) and 6049 (Max) [...]

  • Page 40

    Bizfon Manual I: Installation Guide Appendix: Checking the Conn ections Appendix: Check ing the C onnections If the system doesn’t seem to be working prope rly, even when all the cables are connected properly, it may be helpful to S tart Network Diag nostics: The WAN link, IP configuration , gateway, DNS server, and STUN-NAT will all be checked. [...]

  • Page 41

    Bizfon Manual I: Installation Guide Appendix: Checking the Conn ections If diagnostics are successful, but you are still unable to place a call to 899# then check the SIP registration status. Open the SIP Registration Status page using the Bizfon management System menu item Status . Besides the SIP registration informati on for the auto attend ant [...]

  • Page 42

    Bizfon Manual I: Installation Guide Appendix: Checking the Conn ections Bizfon2000 and Bizfon4000 (S W Version 3.1.x) 42 BIZFON Inc. Copyright 2006 All rights reserved QIG-BIZFON-00-21[...]