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Avaya 03-600759 manual

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Table of contents for the manual

  • Page 1

    4601 IP Telephone User Guide 16-300043 Issue 3 April 2006[...]

  • Page 2

    © 2006 A vaya Inc. All Right s Reserved. Notice While reasonable ef forts were made to ensure that the information in this document was complete and accurate at the time of printi ng, Avaya Inc. ca n assume no liability for any errors. Chan ges and corrections to the information in this document may be incorporated in futur e releases. For full le[...]

  • Page 3

    Issue 3 April 2006 3 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 4

    Contents 4 4601 IP Telephone Us er Guid e Chapter 3: T elephone Management and T rou bleshooting . . . . . . . . 19 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Interpreting Ringer T ones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Interpreting LED Prompt s . . . . . . . . . . . . [...]

  • Page 5

    Issue 3 April 2006 5 About This Guide Overview This guide covers how to use your new 46 01 IP T elephone. The 4601 is simple to use while offerin g some of the latest advances in tele phony systems. IP (Internet Protocol) telepho nes obtain their op erational characteristics from your central telephone server rather than residing in the phone unit [...]

  • Page 6

    About This Guide 6 4601 IP Telephone Us er Guid e Document Organization This guide cont ains the following chapters: Conventions Used This guide uses the following textual, symbolic, and typographic conventio ns to help you interpret information. Symbolic Conventions The word Note: precedes additional information abo ut a topic. Chapter 1: Introduc[...]

  • Page 7

    Related Documents Issue 3 April 2006 7 T ypographic Conventions This guide uses the followi ng typographic conventions: Related Document s This guide and other related document ation is available online at the following URL: http://www .avaya.com/support For information related to insta lling an IP telephone, see the “4600 Serie s IP T elephone I[...]

  • Page 8

    About This Guide 8 4601 IP Telephone Us er Guid e[...]

  • Page 9

    Issue 3 April 2006 9 Chapter 1: Introducing Y our 4601 IP T elephone Introduction This chapter introduces you to the layo ut of t he 4601 IP T elephone. It provides a description fo r each functional button and other ph one characteristics. The 4601 IP T elephone The 4601 IP T elephone has two Line (Call A ppearance) buttons and eight dedicated Fea[...]

  • Page 10

    Introducing Your 4601 IP Telephone 10 4601 IP Telephone User Guide Figure 1: 4601 IP T elephone 2 3 4 5 6 7 8 1 3 2 9 10 11 12[...]

  • Page 11

    The 4601 IP Telephone Issue 3 April 2006 11 T able 1: 4601 IP T elephone Button/Feature Descriptions Callout Number Button/ Feature Name Button/Feature Description 1 Message W aiting Lamp When steadily lit, both this LED and the LED next to the Messages button indicate you have a message waiting on your voice messaging system. When these LEDs are f[...]

  • Page 12

    Introducing Your 4601 IP Telephone 12 4601 IP Telephone User Guide 9 T ransfer T ransfers a call to another phone. 10 Conference Allows you to conference additional p arties in to an active call. With the phone on-hook, also used to select a personal ringing pattern. 11 Drop Drops the last per son added to a conference call. 12 Redial After lif tin[...]

  • Page 13

    Issue 3 April 2006 13 Chapter 2: Using Y our 4601 IP T elephone Introduction This chapter covers making calls, receiving ca lls, and using call handling features. Y ou can use call handling features when making a call or while a call is in progress. These features have dedicated phone buttons, such as Conferenc e , Drop , Hold , Redial , and T rans[...]

  • Page 14

    Using Your 4601 IP Telephone 14 4601 IP Telephone User Guide Receiving Calls T o receive a call, simply pick up the handset and t alk. If two calls come in at once, select one of the Line buttons. Y ou can then place that call on Hold , if desired, and press the other Lin e button to retrieve that call. Call Handling Features The features described[...]

  • Page 15

    Call Handling Features Issue 3 April 2006 15 Hold The Hold feature put s a call on hold until you return to it. Placing a call on hold Press the Hold ( ) button. The Call Appearance Line indicator f lashes to indicate the call is on hold. Returning to the held call Press the Line button of the held call. The call is retrieved. T ransfer The T ransf[...]

  • Page 16

    Using Your 4601 IP Telephone 16 4601 IP Telephone User Guide Retrieving a V oice Mail Message When someone leaves a message in your voice ma ilb ox, the red Me ssage Indicators at the top middle of the phone and to the lef t of the Message button illuminate. T o retrieve your voice mail, press the Messages ( ) button to th e left of the nu meric di[...]

  • Page 17

    Registering the Phone Issue 3 April 2006 17 Registering the Phone If this is the first time you are using your 4601 IP T elephone, you may be required to register the phone with the call server . Alternately , in the rare instance that your ph one has been logged of f, the phone is no longer connecte d to the call server . A logoff st ate is indica[...]

  • Page 18

    Using Your 4601 IP Telephone 18 4601 IP Telephone User Guide[...]

  • Page 19

    Issue 3 April 2006 19 Chapter 3: T elephone Management and T roubleshooting Introduction The 4600-Series IP T elephones are relatively trouble-free. This chapter provides he lpful information for: ● Interpreting the dif ferent ringer tones you hear . ● Interpreting the telephone’ s LED prompts. ● Personalizing your phone’ s ringing patter[...]

  • Page 20

    Telephone Management and Troubleshooting 20 4601 IP Telephone User Guide Ringing T ones accompany an incoming call. Fee dback T ones are those which you hear through the Handset (receiver) or the S peaker . Ringing (Incoming) T ones Meaning 1 Ring -------- Call from another extension. 2 Rings ------- ------- Call from outs ide or the System Adminis[...]

  • Page 21

    Interpreting LED Prompts Issue 3 April 2006 21 Interpreting LED Prompt s Since there is no display , the 4601 uses its LEDs to indicate error , wait, data entry , and other conditions. Use the following t able to interpret and underst and the phone’s LED signals. If This LED Is Doing This For This Amount of T ime Then Message W aiting indicator a[...]

  • Page 22

    Telephone Management and Troubleshooting 22 4601 IP Telephone User Guide Call Appearance Line b ’ s indicator Winking one or more times 200 milliseconds on, 50 milliseconds off The telephone is “displaying” the next numeric digit of a value (from 1 to 9) you entered, depending on how many times the indicator winks. Each subsequent digit you p[...]

  • Page 23

    Personalizing Your Telep hone 's Ringing Pattern Issue 3 April 2006 23 Personalizing Y our T elephone's Ringing Pattern The Select Ring feature let s you choose your own personalized ringing p attern from among eight different p atterns. Selecting a Personalized Ringing Pattern T o select a personalized ringing p atter: 1. With the phone [...]

  • Page 24

    Telephone Management and Troubleshooting 24 4601 IP Telephone User Guide T esting Y our Phone The T est feature lets you verify that y our telephone's LEDs are operatin g properly . T esting the T elephone's LEDs T o test the telephone’ s LEDs: 1. With the telephone idle (on-hook), press and release the Hold ( ) button, then dial this s[...]

  • Page 25

    Basic Troubleshooting Chart Issue 3 April 2006 25 Phone worked earlier but does not currently seem to work Contact your System Administrator . Audio quality is poor , specifically , you hear an echo while using a handset or static, sudden silences (gaps in spe ech), clipped or garbled speech , etc. V arious potential network problems may be causing[...]

  • Page 26

    Telephone Management and Troubleshooting 26 4601 IP Telephone User Guide[...]

  • Page 27

    Issue 3 April 2006 27 Index Index Numerical 4601 IP Telephone About the . . . . . . . . . . . . . . . . . . . . 9 Button/Feature descriptions . . . . . . . . . . . . 11 Determining the extension number . . . . . . . . 16 Illustration . . . . . . . . . . . . . . . . . . . 10 Introduction . . . . . . . . . . . . . . . . . . . 9 Logging Off . . . . . [...]

  • Page 28

    28 4601 IP Telephone User Guide Index T Telephone Logoff . . . . . . . . . . . . . . . . . 16 Telephone management an d troubleshooting . . . . 19 Testing the tel ephone’s LEDs . . . . . . . . . . . . 24 Testing your phone . . . . . . . . . . . . . . . . 24 Transfer button . . . . . . . . . . . . . . . . . . 12 Transfer feature . . . . . . . . . [...]