3Com V7000 manual

http://www.3com.com/ Part Number 900-0397-01 Rev AC Published March 2007 VCX ™ Business T elephone Guide VCX ™ V7000 IP Telephony Solution System Relea se 7.1[...]

3Com Corporati on 350 Campus Drive Marlbor ough, MA 01752-3064 Copyright © 2006 – 2007 3Com Corporation. All righ ts reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation , or adaptation) without written permission fr om 3Com Corporation. 3Co[...]

C ONTENTS A BOUT T HIS G UIDE Conventions 10 Figures 10 Related Documentat ion 11 Comments 12 1 G ETTING S TARTED VCX T e lephone Overview 14 Initial V oice Mailbox Setup 15 Configuration Options 16 Additional Infor mation Sources 16 2 VCX B USINESS T ELEPHONE — M ODEL 2102 Buttons and Cont rols 18 Access Buttons 20 Line Status Lights 22 Assignin[...]

4 Access Buttons 36 Feature Buttons 36 Printing Labels 38 Attendant Con sole Status Light s 39 5 B ASIC T ELEPHONE O PERATION Logging In to Y our T elephone 42 Changing Y our Password 43 Answering a Call 44 Making Calls 44 Making Inter nal Calls 44 Redialing a Call 45 Making Exter nal Calls 45 Making a Call to a Remote Office 45 Using Unique Extens[...]

5 6 F EATURE C ODES Feature Code Overview 60 Using Featur e Codes 6 0 Feature Codes 61 7 S TANDAR D F EATURES Viewing the Call Logs 68 Viewing the User Directory 69 Controlling Caller ID 70 Setting up a Conference Call 71 Setting up an Unannou nced Conference 71 Setting up an Announced Confer ence 71 Adding a Recipient to an Existing Conference 72 [...]

6 Monitoring a Call 88 Barging In 89 Blocking Call Monitoring 89 Remote Call Forwar d 90 Hunt Gro ups 91 Hunt Group T ype s 9 3 Logging In to a Hunt Gr oup 95 Hunt Group Int eraction W ith Other Featur es 95 Viewing Hunt Group Me mbership and Status 97 Emergency Phone Number Dialing Ser vice 98 8 U SING THE VCX U SER I NTERFACE Accessing the VCX Us[...]

7 W all-Mount Position 123 Security W all-Mount Bracket 124 Opening the 3105 Attendan t Console Label Cover 125 Moving Y our T e lephone 125 Swapping T elephones 125 Cleaning Y our T ele phone 126 T r oubleshooting Problems 126 I NDEX[...]

8[...]

A BOUT T HIS G UIDE This guide describes how to set up and use 3Com® VCX™ telephones and consoles. This guide is for users of the following VCX hardware and softwar e: ■ VCX 2102 Business T elephone ■ VCX 3102 Business T elephone ■ VCX 3105 Attendant Console If release notes are shipped with your product and the information there differs f[...]

10 A BOUT T HIS G UIDE Conventions T able 1 and T able 2 list conventions that are used throughout this guide. Figures Thi s guide pr ovides figur es and scr een captu res that co ntain sample data . This data may vary from the data on an installed system. Ta b l e 1 Icons Icon Type Description Information note Information about importan t features[...]

Related Documentation 11 Related Documentation These 3Com documents contain ad ditional in formation about the products in this r elease that are a part of or support the 3Com Convergence Application Su ite. The following documents are a part of the VCX IP T elephony Module: ■ VCX Installation Guide ■ VCX Maintenan ce Guide ■ VCX Administrati[...]

12 A BOUT T HIS G UIDE The following documents provide information on products that support this release: Enterprise Management Suite ■ Enterprise Management Suit e Gett ing Started Guide, V ersion 2.3 ■ Enterprise Management Suite User Guide, Ve r s i o n 2 . 3 ■ Enterprise Management Suite 2.3 fo r VCX 7.1 User Guid e Digital Gateways ■ V[...]

1 G ETTING S TARTED This chapter provides a general desc ription of your VCX telephone and describes the step s you must complete to use your phone. This chapter includes the followin g topics: ■ VCX T elephone Overview ■ Initial V oice Mailbox Setup ■ Configuration Options ■ Additional Information Sources[...]

14 C HAPTER 1: G ETTING S TARTED VCX T elephone Overview Y our VCX telephone must be conf igured to work in an IP network. This means your phone must be assigned an IP address so it can communicate with other VCX phon es and devices. T ypically , your administrator assigns IP values, including an IP address, as part of the installation process. Dur[...]

Initial Voice Mailbox Setup 15 Initial V oice Mailbox Setup When a caller dials your telephone nu mber and you are unable to answer the call, the caller hears a recording and is pr ompted to leave a mess age. Before you can listen to messages in your voice mailbox, you must recor d your name, a personal greeting, an d change the default password yo[...]

16 C HAPTER 1: G ETTING S TARTED Configuration Options Simple VCX telephone operations (for example, making a call, transferring a call, and putting a call o n hold) requir e no configuration. These operatio ns are described in Chapter 5 . Many VCX features, however , do requ ire configuration (for example, call forwarding and speed dialing). In ge[...]

2 VCX B USINESS T ELEPHONE — M ODEL 2102 This chapter describes the buttons and controls on the3Com® VCX™ Model 2102 Business T elephone. This chapter includes the followin g topics: ■ Buttons and Controls ■ Access Buttons ■ Line Status Lights ■ Assigning Model 2102 Access Bu tt on Functions Using the TUI For information about the Mode[...]

18 C HAPTER 2: VC X B USINESS T ELEPHONE — M ODEL 2102 Buttons and Controls Fi gure 1 shows the buttons and controls on the Model 2102 Business T elephone. Figure 1 3Com 2102 Business T elephone The Model 2102 Business T elephone inclu des the following features: 1 Handset 2 MSG (Message) button and Message Waiting Light — Pr ess MSG to access [...]

Buttons and Controls 19 Y ou can also use the Display Panel to view or enable feature s available through the Main menu and with feature codes (see Chapter 6 for information on using feature codes) . Y ou can access the Main menu by pressing the Pr ogram button. The fo llowing features are available: ■ User Directory — Displays a directory of t[...]

20 C HAPTER 2: VC X B USINESS T ELEPHONE — M ODEL 2102 10 Access buttons without indicator lights — See Access Buttons . For both sets of Access buttons, the telephone label maker utility , available through the 3Com web site , enables you to define and print a new label for your Access buttons. See Printing Labels . 11 Microphone (located on t[...]

Access Buttons 21 and may allow you to repr ogram some or all of th e button functions. Ask your administrator for more information. Y ou can view and change button assignments through the T elephone User Inter face (see Assigning Model 2102 Access Bu tt on Functions Using the TUI ) or the VCX User Interface (see Assigning Access Button Functions U[...]

22 C HAPTER 2: VC X B USINESS T ELEPHONE — M ODEL 2102 7 In this button group: ■ The first button, starting from the top, is for the Do Not Disturb feature. See Activating Do Not Distur b . ■ The second button is for the Ca ll Forward All feature. See Call Forwarding . ■ The next 7 buttons are set to the first seven speed dial codes that yo[...]

Assigning Model 2102 Ac cess Button Functions Using the TUI 23 Y our administrator may allow you to r eprogram a button’ s function (for example, create mor e personal speed dial buttons). Consequently , a programmable button is one of the following states: ■ Locked — Button function can be cha nged only by the administ rator . However , if t[...]

24 C HAPTER 2: VC X B USINESS T ELEPHONE — M ODEL 2102 Viewing and Changing Speed Dial Button Information T o view the personal or system spee d dial numb er that is mapped to a button or to change the person al speed dial number : 1 Press the Program button to display the Main Menu. 2 Scroll down to the speed dial type. 3 Press the button associ[...]

3 VCX B USINESS T ELEPHONE — M ODEL 3102 This chapter describes the buttons, controls, and features on the 3Com® VCX™ Model 3102 Business T elephone. This chapter includes the followin g topics: ■ Buttons and Controls ■ Access Buttons ■ Status Lights ■ Assigning Model 3102 Access Bu tt on Functions Using the TUI For information about t[...]

26 C HAPTER 3: VC X B USINESS T ELEPHONE — M ODEL 3102 Buttons and Controls Fi gure 3 shows the buttons and controls on the VCX Model 3102 Business T elephone. Figure 3 VCX Model 3102 Business T elephone 1 Soft buttons — Use the soft buttons to navigate through Display Panel options. A button’ s function dep ends on the option selected. The b[...]

Buttons and Controls 27 3D i s p l a y P a n e l — Displays telephone st atus messages, Caller ID information (if enabled), and the nu mber of new messages (voice, e-mail, and fax) that you have in your mailbox (see Using the T elephone Display Panel for more information on how message status determines the message list). Y ou can also use the Di[...]

28 C HAPTER 3: VC X B USINESS T ELEPHONE — M ODEL 3102 9 T elephone key pad — Use these buttons to dial telephone numbers and to access additional features. 10 Hold button — Places a caller on hold. See Putting a Call on Hold . 11 T ransfer button — Sends the curr ently active call to another telephone. See T ransferring a Call . 12 Confere[...]

Access Buttons 29 20 Mute button — Use this button t o prevent callers from hearing you, while still hearing your callers. See Muting Calls . 21 V olume up — Raises the vo lume of the ringer , the speaker , the handset, or the headset. See Controlling the V olume . 22 Handset Access Buttons Figur e 4 shows the 1 8 Access buttons o n the phone. [...]

30 C HAPTER 3: VC X B USINESS T ELEPHONE — M ODEL 3102 4 Personal Speed Dial 4 5 Personal Speed Dial 3 6 Personal Speed Dial 2 7 Personal Speed Dial 1 8H e a d s e t — Enables or disables the use of a headset connected to the telephone. See Using a Headset . 9 Do Not Disturb — Enables the Do Not Disturb feature . See Activating Do Not Disturb[...]

Assigning Model 3102 Ac cess Button Functions Using the TUI 31 Assigning Model 3102 Access Button Functions Using the TUI This section describes how to u se th e T elep hone User Interface (TUI) to view , and possibly modify , the VCX features associated with the Access buttons on your telephone. Y ou can also use the VCX User Interface to view and[...]

32 C HAPTER 3: VC X B USINESS T ELEPHONE — M ODEL 3102 ■ In the left column the buttons are numbered 1 through 9, bottom to top. ■ In the right column the buttons are number ed 10 through 18, top to bottom. The default, 3Com supp lied button functions are shown in two tables. Ask your administrator if th ese defaults have changed. ■ Ta b l [...]

Assigning Model 3102 Ac cess Button Functions Using the TUI 33 Viewing and Changing Speed Dial Button Information T o view the personal or system speed dial number that is mapped t o a button or to change the person al speed dial number : 1 Press the Program button t o display the Main Menu. 2 Scroll down to the speed dial type. 3 Press the button [...]

34 C HAPTER 3: VC X B USINESS T ELEPHONE — M ODEL 3102[...]

4 3105 A TTENDANT C ONSOLE The 3105 Attendan t Console enables a receptionist to handle high call volumes efficiently . Although receptionists are the primary users of the Attendant Console, it can also be us ed by busy sales r epresentatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone nu[...]

36 C HAPTER 4: 3105 A TTENDANT C ONSOLE 3105 Attendant Console The 3105 Attendan t Console has 50 Access buttons and 4 prepr ogrammed Feature buttons. In effect, the Attendant Console is an extension of the VCX B usiness T ele phone or VCX Basic T elephone with which it is associated. Figur e 5 illustrates the buttons and cont r ols on the VCX 3105[...]

3105 Attendant Console 37 Figure 5 3105 Attendant Console 1 T ransfer button — Enables you to send a call to another telephone. See T r ansferring a Call . 2 Hold button — Places a caller o n hold. See Putting a Call on Hold . 3 Conference button — Allows you to set up a 6-party conference call. See Setting up a Conference Call . 4 Call Park [...]

38 C HAPTER 4: 3105 A TTENDANT C ONSOLE 7 Access buttons — If your administrator has mapped an extension to an Access button, a light next to the button indicates whether the line is available or in use, or whether an assigned fe ature is enabled. See Attendant Console Status Lights . Y our administrator uses the VCX Ad ministrator web interface [...]

3105 Attendant Console 39 a In the Criteria-base Search section, in the T y pe of File list box, select All Downloads . b In the Product Category list box, select Convergence/IP T elephony . c In the Filename text box, enter labels.exe . d Click Search . 4 When the search r esults page is displayed, locate the la bels.exe file for 3Com VCX V7000 IP[...]

40 C HAPTER 4: 3105 A TTENDANT C ONSOLE Ta b l e 8 Status Indicator Lights for System Appearance Buttons If the light is The line is Off Available for use Steady In use Blinking Do Not Disturb is enabled Blinking quickly Dialing an emergency call[...]

5 B ASIC T ELEPHONE O PERATION This chapter describes how to use the basic telephone fun ctions available on all VCX telephone models and includes the following topics: ■ Logging In to Y our T elephone ■ Answering a Call ■ Making Calls ■ T erminating Calls ■ Using the T elephone Display Panel ■ Controlling the V olume ■ Using the Hand[...]

42 C HAPTER 5: B ASIC T ELEPHONE O PERATION Logging In to Y our T e lephone Y ou r administrator assigns an extension (telephone number) and initial password to your phone. If you hear a dialtone and the Display Panel on your phone shows the date, time, and a telephone extensio n, you are logged in and can make calls: Extension: 1001 Feb 17 08:12:0[...]

Logging In to Your Telephone 43 In this case, use the following steps to log in to your phone: 1 Press Pr ogram + 5 + 4 . For phones without a Program button, press Feature + 410 + 5 + 4 . The Display Panel shows: Local Phone Number: 2 Enter your extension and press # . If the Display Panel shows a previously assigned number that you want to replac[...]

44 C HAPTER 5: B ASIC T ELEPHONE O PERATION Answering a Call T o answer an incoming call, lift the handset. Alternatively , you can press the Speaker button. If you have enabled Handsfree Active on Inter c om, you can simply speak to answer internal calls. If your phone includes multiple access lines, press the Access button for the line on which t[...]

Making Calls 45 3 When you comp lete the call, hang u p the handset. If you pressed the Speaker button, pr ess it agai n to end the ca ll. Redialing a Call T o redial a number on a 3Com Business T elephone: ■ Pick up the handset and press Redial to dial the most recent number that you called. ■ Use the Call Logs on the display pa nel to redial [...]

46 C HAPTER 5: B ASIC T ELEPHONE O PERATION For example, suppose a company has three of fices: ■ Phones at the Chicago office us e an extension range from 1000 through 1999. ■ Phones at the Atlanta office use an extensio n range from 2000 through 2999. ■ Phones at the Dallas office use an extension range from 3000 through 3999. In this exampl[...]

Terminating Calls 47 T erminating Calls Y ou can terminate a call (hang up) by replacing the handset. Alternatively , depending on your p hone model, you can press the Release button, or if the call is on Speaker , tur n the Speaker off by pressing the Speaker button. Using the T elephone Display Panel The Display Panel shows the current date and t[...]

48 C HAPTER 5: B ASIC T ELEPHONE O PERATION The list of new messages in the Display Panel depends on the status of each message. A new message can be: ■ Unreviewed — An unreviewed message has never been listened to or acted upon (saved or deleted). ■ Reviewed — A reviewed message has be en listened to but has not been acted upon (saved or d[...]

Controlling the Volume 49 and 3101SP Basic T elephones have no buttons that can be mapped for speed dialing. ■ System Speed Dial — System speed dial n umbers can be configured at the telephone or through the VCX User Interface, wh ich is accessed through the web (see Chapter 8 ). The VCX Model 3101 and 3101SP Basic T elephones have no buttons t[...]

50 C HAPTER 5: B ASIC T ELEPHONE O PERATION When you press a V olume Control button, the Display Panel shows the volume setting as a series of dark vertical bars. Repeatedly pressing a V olume Contr ol button raises the volume (increases the number of displayed ba rs) or lowers the volume (dec reases the nu mber of displayed bars. Y ou can also use[...]

Putting a Call on Hold 51 T o answer a call when you ar e using the headset: 1 Put the headset on. Wh en a call comes in, press the System Appea rance button beside the flashing light.Y ou are connected to the call. The handset can be either on hook or off hook. 2 T o end a call when you are using the headset, press the Release button on the teleph[...]

52 C HAPTER 5: B ASIC T ELEPHONE O PERATION The VCX system’ s WA V file importi ng capabilities are solely an accommodation to you and shall not constit ute a grant or waiver (or other limitation or implication) of any rights of the copyright owners in any audio content, sou nd recording or underlying musical or literar y composition. Therefore, [...]

Transferring a Call 53 Unattended T ransfer In an unattended transfer , you transfer the call without notifying the recipient. Y ou can either use the T ransfer button or the transfer feature code: 1 While on a call, pr ess T ransfer . The call is placed on hold, you hear a dial tone, and the system prompts you enter a destination number . 2 Dial t[...]

54 C HAPTER 5: B ASIC T ELEPHONE O PERATION Serial T ransfer A serial transfer is like an unatte nded transfer except that when the destination hangs up at the end o f the call, the caller rings back to you as the attendant who made the transfer . With your help, the caller can make a single call to the organizati on and make a series of inter nal [...]

Mute Ringer 55 T o mute your phone : 1 While you are on a call, press Mute . The light next to the Mute button comes on. Callers cannot hear you. 2 T o tur n this feature of f, press Mute . Mute Ringer Y ou can prevent the phone’ s ringer from ringing by enabling this feature. By default, the phone’ s ringer is enabled (feature disabled). Y ou [...]

56 C HAPTER 5: B ASIC T ELEPHONE O PERATION phones enables Do No t Disturb, the feature applies to all phones—an incoming call will not ring on any of the phones. ■ Y ou can use the phon e to dial outg oing calls. ■ If you enable Do Not Disturb while one or more calls ar e ringing, the pending calls are sent to your call coverage point and Do[...]

Activating Malicious Call Trace 57 Once you use the Malicious Call T race feature code during a call, you cannot revoke it.[...]

58 C HAPTER 5: B ASIC T ELEPHONE O PERATION[...]

6 F EATUR E C ODES This chapt er describes how to use VCX feat ure codes on a VCX telephone to enhance the operation of your phone. A f eature code is a sequence of numbers you enter o n the telephone ke ypad to enable a feature that is not mapped to a button. This chapter includes the followin g topics: ■ Featur e Code Overview ■ Using Feature[...]

60 C HAPTER 6: F EATURE C ODES Feature Code Overview Some common telephone features are mapped to buttons ( Hold , for example). However , the number of bu ttons varies on each model of VCX phone. Furthermore, the number of VC X featur es exceeds the number of buttons available on any phone. Feat ure codes allow the VCX telephone feature set to be [...]

Feature Codes 61 Feature + 446 or * 446 Then, either press Ok or press Featur e + 120 to complete th e command. Some features require additional information. For example, if you want to enable call forwarding when your pho ne is busy , you must designate the extension to which you want your calls forwarded. The featur e code for Call Forward Busy i[...]

62 C HAPTER 6: F EATURE C ODES notation < parameter > repr esents a variable that you must supply , for example, a telephone extension. Ta b l e 9 VCX Feature Codes Alphabetical by Feature or T ask Feature Feature Code Entr y Descri ption Anonymous No w (Enable/Disable) Feature + 889 Or *889 See Controlling Caller ID . Anonymous Nex t (Enable[...]

Feature Codes 63 Conference Call Feature + 430, then <destination>, then Feature + 430 See Setting up a Conference Call . Display Software Version Feature + 837 Displays the current version of VCX software running on the phone. Do Not Disturb (Enable/Disable) Feature + 446 Or *446 See Activating Do Not Dist urb . Hands Free Feature + 100 Enab[...]

64 C HAPTER 6: F EATURE C ODES Remote Call Forward Feature + 468, then <extension to forward> + #, then <destination> + # Or *468*<extension to fo rward> *<destinati on> See Remote Call Forward . Retrieve Voice Mail Feature + 600 Or *600 The first entry simulates pressing the MSG button. The second entry allo ws you to leave[...]

Feature Codes 65 Speed Dial — Personal Feature + 601 + n Or *601* n , where n is the speed dial digit (1 through 9) associated with the number you want to dial. Allows you to dial a personal speed dial number. To configure personal speed dialing, see Speed Dialing . Speed Dial — System Featur e + 700 + speed dial number Or *700* n # , where n i[...]

66 C HAPTER 6: F EATURE C ODES Volume — Up or Down Feature + 102 to raise the volume or Feature + 103 to lower the volume Adjusts the volume setting for the current mode: ■ If the handset is in the cradle and the speaker is disabled , adjusts the ring volume setting. ■ If the speaker is enabled, adjusts the speaker volume setting. ■ If the [...]

7 S TANDAR D F EATUR ES This chapt er describes the stand ard VCX telephone features that you can set up and access through the T elephon e User Interface (TUI) on your telephone. Chapter 8 describes the telephone f eatur es that require configuration through the VCX User Interface. This chapter contains the fo llowing topics: ■ Viewing the Call [...]

68 C HAPTER 7: S TANDARD F EATURES Viewing the Call Logs Y ou can use the Call History featur e to display your call logs. These are the logs of t he 10 most r ecent placed calls, r eceived calls, missed calls and unreviewed calls to and from your telephone. From the call logs you can select calls and the phone automa tically dials them. The VCX Us[...]

Viewing th e User Dire ctory 69 Viewing the User Directory Y ou can view a list of users in your organization and their extensions in the Display Panel. When you selec t a displayed u ser , your VCX phone automatically dials the extension. The Users Directory can be local or global. ■ Local users are typi cally located in the same office and shar[...]

70 C HAPTER 7: S TANDARD F EATURES Controlling Caller ID This section describes how to enab le and use Caller ID privacy featur es. By default, the VCX system show s your Caller ID (your name and extension) on the Display Panel of the telephone receiving your call if that telephone supports Caller ID. Y ou ca n contr ol whether the VCX system sends[...]

Setting up a Conference Call 71 Setting up a Conference Call The conference feature enables you to have up to six parties, including the conference originator , on one co nference with the capability to extend a conference thr ough cascading. Conferences can be multi-site capable where any endpoint in a c onference can be located anywher e within t[...]

72 C HAPTER 7: S TANDARD F EATURES ■ If the recipient does not want to take the call, hang up the seco nd call and go back to the first call by pressing the Hold button for that call. Adding a Recipient to an Existing Conference While participating in a confer ence of three to five people, any r ecipient in the conference can add a new re cipient[...]

Camping on a Busy Extension 73 T o drop conference recipients, follow these step s: 1 While on a conferen ce, the conf erence originator pr esses the Drop soft (right) button . The Conference Dr op window displays in the Display Panel. 2 Scroll to the dr op action you want to take, eith er (1) Last or (2) All , and press the appr opriate nu mber on[...]

74 C HAPTER 7: S TANDARD F EATURES T o camp on an extension when you transfer a call: 1 When you are transferring a call and hear a busy tone, press Featur e + 469 . The system camps on the phone you are calling. Explain to the person whose call you are transferring that the call will call back. When you hang up, the person whose call you are trans[...]

Transferring a Call to Another User’s Voice Mail 75 When you forward incoming calls to your voice mailbox: ■ An incoming call rings once on your phone and is then sent to your voice mailbox. If you are logged in to multiple pho nes, each using the same phone number , and one of the pho nes enables forward to voice mail, the feature applies to a[...]

76 C HAPTER 7: S TANDARD F EATURES T o transfer a call to another su bscriber’ s voice mail: 1 While on a call, press Featur e + 441 . The Display Panel shows the following p rompt: Transfer VMail Number: 2 Enter the extension of the subscriber whose mailbox will receive the call. The caller hears the mailbox gr eeting of the target subscriber bu[...]

Speed Dialing 77 the ringer (but flash the MWI) on your current call to let you know that another call has arrived on another access line. 1 When you hear a ring tone or see the MWI flashing, press the Hold button to put the current call on hold. 2 Press the Access button for the incoming call. 3 T o toggle between the two calls, put the current ca[...]

78 C HAPTER 7: S TANDARD F EATURES Interface. See Chapter 8 for infor mation on accessing the VCX User Interface ; see the online H elp for informa tion on cr eating speed di als. Note that the two interfaces ar e sync hronized. A speed dial cr eated or modified in one interface appears in the other interface. A speed dial deleted in one interface [...]

Speed Dialing 79 Make sure you write the n ame of the person whose number you have stored and the corresponding Spee d Dial Access button or feature code. Alter nately , you can configure person al speed dial numbers by following these steps: 1 Press the SA line button. 2 Enter *601* + <speed dial index number 1 - 9> + * + <exten sion>.[...]

80 C HAPTER 7: S TANDARD F EATURES T o dial a configur ed speed dial nu mber on any VCX phone: 1 Pick up the handset. Or press the Speake r button. 2 Pre ss Feature . 3 Enter the featur e code associated wi th the number you want to di al. For example, if the number you want to speed dial is mapped to Speed dial 2 , enter the following through the [...]

Call Forwarding 81 T o use a system speed dial number: 1 Pick up the handset or press the Speaker button. 2 Press the Feature butto n plus 700 plus the system-wide speed di al number for the number that you want to call. Alternatively , you can scroll to System Speed Dials on the D isplay Panel, pr ess Slct , scroll to the number that you want to d[...]

82 C HAPTER 7: S TANDARD F EATURES If your telephone is part of a bridged extension, see Call Forward, Forward to V oice Mail, and Bridged Line Calls for additional infor mation. Y ou can also use the VCX User Interfac e to configure Call Forward, Fall Back to Coverage. When you enable th is feature, a forwar ded call that is not answered at the fo[...]

Call Park 83 The Call Park feature is useful when the recipient is elsewhere in the building or you want to continu e a call on another telephone and transferring the call does not give you enough time to retrieve it. When you park a call, you assign it a Call Park extension, which you (or another user) use to retrieve it. The default Call Park ext[...]

84 C HAPTER 7: S TANDARD F EATURES Paging Paging lets you activate the speakers and broadcast a message to all of the available phones in a paging gr oup. Y our administrator defines the members of a paging group and an extension to dial to page that group. A phone in a group is available to r eceive pages if it has a speaker , unless: ■ the phon[...]

Call Pickup 85 Call Pickup Use the Call Pickup feature to answer a call that is ringing on anot her telephone. There ar e two types of call pickup: ■ Directed Call Pickup — Allows you to answer a call ringing on the phone of a specific user . Both you and the other user must be members of the same Dir e cted Call Pickup gr oup. Each Directed Ca[...]

86 C HAPTER 7: S TANDARD F EATURES Using One-T ouch Pickup : 1 Pick up the handset. 2 Pre ss the Access but ton that you ha ve assigned to Dir ected Pickup. 3 Dial the extension number of the ringing telephone. Group Call Pickup T o answer a call that is ringing on a group member’ s telepho ne: 1 Pick up your handset. 2 Dial the Group Call Pickup[...]

Silent Monitor and Barge In 87 customer to ensure proper customer support. Unless the supervisor barges in, neither the agent or the customer are aware that the supervisor is monitoring the call. T o invoke Silent Monitor , the supervisor ente rs a feature code followed by the extension to be monitored (see Monitoring a Call ). The supervisor , in [...]

88 C HAPTER 7: S TANDARD F EATURES ■ If a customer or agen t terminates a monitored call by hanging up, the supervisor will be disconnected from the session. ■ Supervisors cannot moni tor conference calls. ■ The agent, the customer , and the supervisor can place a monitored call on hold. The results depend on who places the call on hold and w[...]

Silent Monitor and Barge In 89 Barging In Barge In allows a supervisor to speak to the agent and customer during a monitored call. While you are silently monitoring a call, your phone shows Barge In in the lower right corner of the Display Panel. If you barge in to the call, the display changes to SilentM . Y ou can use Soft button 3 (the button ju[...]

90 C HAPTER 7: S TANDARD F EATURES Enter the phone number: Press # to complete! 3 Enter the extension of th e private call and press # . Alter natively you can com bine steps 2 and 3 by using the follo wing single command afte r picking up t he handset: *429*<extension> For <extension> , you can either enter the private phone extension [...]

Hunt Groups 91 *468*<source extension>*<destination extension> Remote call forwarding can be disabled either on the phone that set up remote call forwar ding or on the extension whose calls you no longer want to remotely forwar d. For example, extension 1001 has used feature code 468 to specify that all of extension 1000’ s calls be f[...]

92 C HAPTER 7: S TANDARD F EATURES on the phone of one hunt group member . If that member’ s telephone is in use, or if that member does not answer the call, the system “hunts” for another member of the group until the call is answer ed or is forwarded to the gr oup call coverage point. For example, if there are no available members of the hu[...]

Hunt Groups 93 Hunt Gr oup T ypes The type of hunt group to which y ou belong determines how incoming calls are allocated to group members. Y our administrat or can configure a linear hunt group, a cir cular hunt group, and a calling gr oup. T o illustrate the differ ences betw een hunt group types, assume the administrator has configured four memb[...]

94 C HAPTER 7: S TANDARD F EATURES ■ Device Timeout — Specifies how long the VCX call processor rings at one extension before moving to the next extension if there is no answer . ■ T otal Timeout — Specifies how long the VC X call processor attempts to make a connection within the hunt group before dir ecting the call to the hunt group’ s[...]

Hunt Groups 95 calls go to the call coverage point. However , Hunt Group calls always ring on a member’ s ph one, regardless of the Do Not Disturb setting. If your telephone is part of a bridged extensio n, see Hunt Groups and Bridged Line Calls for additional information. Logging In to a Hunt Group When your administrator gives you your hunt gro[...]

96 C HAPTER 7: S TANDARD F EATURES gro ups that they b elong to. A ll direct ly-dialed inter nal calls can still be accepted by that member . ■ W ith a hunt group, the VCX User In terface Selective Ring ing feature allows you to change the default ri ng tone to one of 27 ring tones, delay the ring for a specified number of seconds, or silence the[...]

Hunt Groups 97 ■ If you are a member of one or more hunt groups, the phone message button acts as a MWI for the hunt group voice mailbox even if you ar e not logged in to the hunt group. Pressing the message button displays a menu which shows number of ne w messages in ea ch m ailbox, including your personal mailbox. Y o u can use the arrow navig[...]

98 C HAPTER 7: S TANDARD F EATURES Emergency Phone Number Dialing Service VCX phones provide the capability to dial an emergency phone number even when the phone is not logged in to a VCX system. The phone must be properly configur ed, connected to an operation al VCX system, and the region must support this service. If the VCX system is not operat[...]

8 U SING THE VCX U SER I NTERFACE This chapter describes how to access the VCX Use r Interface application. It also provides a description of the options available to manage your user account and VCX telephone from this web-based application. Features that requir e configuration through the application and, subsequently , on the telephone itself ar[...]

100 C HAPTER 8: U SING THE VCX U SER I NTERFACE Accessing the VCX User Interface Y ou can use the VCX User Interface to access and manage advanced VCX telephone features, change your we b login password, and modify your personal account informatio n. The VCX User Interface is a web-based application. Before you begin, obtain the following informati[...]

VCX User Interface Overview 101 Each option (except Log Out ) is associated with a set of tabbed pages shown on the right side of the window . When you select an option, the set of tabbed pages changes. Click on a tab to display its contents. Each tabbed pa ge includes a text bo x th at describes the purpose of the page. Each text box also includes[...]

102 C HAPTER 8: U SING THE VCX U SER I NTERFACE ■ Bridge Permissions — Enables you set up your extension so that up to four other users can receive your calls on their phone. After configuring bridge permissions th rough the VCX User Interface, see Enabling Bridged Extensions for additional information. This feature is not supported on Basic 31[...]

VCX User Interface Overview 103 cannot add, modify , or delete a system sp eed dial number . However , you can exp ort the list to a Microsoft Excel spr eadsheet. Y ou can also map a system speed dial numb er to a button on your phone (see Assigning Access Butto n Functions Using the VCX User Interface ). See Dialing System Speed Dial Numb ers . ?[...]

104 C HAPTER 8: U SING THE VCX U SER I NTERFACE ■ Groups ■ Hunt Groups — Allows you to view the hunt gr oups you belong to and your current login status for each group. See Hunt Groups . ■ Page Groups — Allows you to view the page gr oups configured on your system. When you dial the group page extension, speakers are a ctivated on the tel[...]

Configuring a Call Coverag e Point 105 Call Forward, Fall Back to Coverage featur e, a forwarded call that is not answered at the forwar ding destination falls back to your extension's coverage. This call cove rage point must be either voice mail or Auto Attendant (the ca ll cannot fall back to another extension or to no coverage; see Configur[...]

106 C HAPTER 8: U SING THE VCX U SER I NTERFACE ■ The call cannot be answered because the destinat ion is busy or unreachable (logged out or di sconnected from the network). The default call coverage point is voic e mail. However , your administrator can specify a differ ent default for all subscribers by crea ting a Pr edefined rule, or you can [...]

Enabling Bridged Extensions 107 T o view the functions currently mapped to buttons on your phone: 1 Log in to the VCX User Interface, select the My Extensions option, then access the Button Mappings tabbed page. 2 Choose your telephone model (for example, the Model 3102 Business phone) and click Select . CAUTION: The VCX User Interface cannot deter[...]

108 C HAPTER 8: U SING THE VCX U SER I NTERFACE Bridging an extension requires thr ee steps: 1 On the phone whose extension you want to b ridge (for example, extension 1000): a Log in to the VCX User Interface, select the My Extensio ns opt ion, then access the Bridge Permissions tabbed page. b Specify the extension (for example, extension 10 01) t[...]

Enabling Bridged Extensions 109 The primary phone user can make calls on a bridged line. The secondary phone user can answer calls that are made to the primary phone’ s extension but cannot make calls using the buttons that are associated with the primary telephone. (In fact, the buttons on the second ary phone associated with the primary phone f[...]

110 C HAPTER 8: U SING THE VCX U SER I NTERFACE Bridged Line Interaction with Other Features Calls to a bridged extension can be managed by a primary user or a secondary user , like non-bridged calls. For example, bridged calls can be parked, put on hold, transferred, or conferenced. A call to a bridged extension can be affe cted by call coverage p[...]

Enabling Bridged Extensions 111 ■ If a secondary phone enables Do Not Disturb and no other secondar y phones are available, the call rings on the primary and th ere is no indication of the call on the secondary phone. ■ If the primary does no t answer , the call goes to t he primary phone’ s Call Forwar d destination whe n the Call Forward - [...]

112 C HAPTER 8: U SING THE VCX U SER I NTERFACE ■ If the primary phone has Hands Free enabled, a call rings briefly on the secondary phone before it is automatically answered by the primary phone. ■ If the secondary phone has Hands Free enabled, only calls made to the secondary's phone extension ar e answer ed Hands Fr ee. Calls to primary[...]

Enabling Bridged Extensions 113 While on a bridged call, the primary phone user can also press a fr ee SA line to transfer the call from a BSA li ne to a SA line. Or , a call connected on a SA line can be transferred fr om the SA line to its BSA line. A secondary phone u ser , h owever , can only transfer a call from an SA line to BSA line but cann[...]

114 C HAPTER 8: U SING THE VCX U SER I NTERFACE secondary phone. Do ing so returns an error , and the call keeps r inging on all primary and secondary phones. Attendant Console and Bridged Line Calls The VCX administrator can map primary phon e numbers and secondary phone numbers to butt ons on a VCX 3105 Attendant Console. In this case, status lig[...]

Logging Out 115 Logging Out T o log out of the VCX User Interface, follow these steps: 1 From any sc reen, click the Log Out button just above the copyright notice. The Login screen appears. 2 Close your web browser .[...]

116 C HAPTER 8: U SING THE VCX U SER I NTERFACE[...]

A T ELEPHONE I NSTALLATION AND M AINTENANCE This chapter covers these topics: ■ Connecting the T elephone ■ Attaching and Adjusting the Ar ticulating Support Br acket ■ Opening the 3105 Attendant Console Label Cover ■ Installing the 3102 T elephone Label Plate ■ Attaching and Adjusting th e Fixed Support Bracket ■ Moving Y our T elephon[...]

118 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE Connecting the T elephone Althou gh the connector layout vari es between telephones, all VCX telephones and attendant consoles us e these symbols to identify the connectors: Figur e 6 shows underside of the VCX 3102 Business T elephone as an example of possible connection points. Connection[...]

Connecting the Telephone 119 Figure 6 Underside of the VC X 3102 B usiness T elephone CAUTION: The VCX system operates over the LAN, not through traditional telephone wiring. Y our telephone conn ects to the VCX system through an RJ-45 LAN connector instead of an RJ-11 telephone connec tor . Y ou r telephone will not work unless it is connected pro[...]

120 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE Installing the 3102 T elephone Label Plate The VCX 3102 Business T elep hone has a label plate with localized butt on labels that you must install. Once you snap the plate onto the teleph one, you cannot remove it. T o install the plate, slip the tabs along the top edge of th e plate into t[...]

Attaching and Adjusting the Articu lating Support Bracket 121 Figure 8 Attaching the Support Bracket Figure 9 Adjusting the Support Bracket 1 2 3 T o attach the support bracket, 1 , snap the bracket into the mounting supp orts 2 , on the bottom of the telephone. After you connect the cables to the phone, press the cables into the cable management c[...]

122 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE Figure 10 W all Mounting a 3102 T elephone Attaching and Adjusting the Fixed Support Bracket The fixed support bracket is supplied with theModel 2102 Business T elephoneThe fixed support bracket can be attached in low profile, high profile, or wall mount positions. T abs on the underside of[...]

Attaching and Adjusting the Fixed Support Bracket 123 Figure 11 Low-Pr ofile and High-Profile Desktop Positions W all-Mount Position T o mount an VCX 2102 telephone on a wall, put the bracket on the opposite end of the telephone in the low-profile position. Pull and twist the knob on the underside of the phone 90 degrees ( Figure 12 ) so that the s[...]

124 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE Figur e 13 shows an VCX 2102 T e lephone in the wall-mount position. Safe wall mounting requir es 3/4-inch drywall and 1.5-inch d rywall scre ws. Figure 13 W all-Mount Position 1 Handset support peg 2 W all with a solid backing 3 Support bracket in the low-profile position on opposite end o[...]

Opening the 3105 Attendant Co nsole Label Cover 12 5 Opening the 3105 Attendant Console Label Cover For instructions on how to create and print labels, see Printing Labels on page 38 . Figure 14 3105 Attendant Con sole Label Cover T abs Moving Y our T elephone Each VCX telephones is uniqu ely identified by an IP addr ess. Y ou can move your telepho[...]

126 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE Cleaning Y our T elephone Alw ays unplug your telephone from the power sour ce and from the network before you clean it. Use a soft cloth dampened with mild detergent. WAR NI N G: Failure to unplug the telephone before you clean it could result in electrical shock. T roubleshooting Problems[...]

Troubleshooting Problems 127 On my VCX Business Telephone, all incomi ng internal calls come over my speaker phone. You have the Hands Free feature enabled. For details, see Using the Hands Fr ee Feature . My telephone is not forwarding my incoming calls to m y voice mailb ox. Verify that you have activated the Forwar d to V oice Mail feature. For [...]

128 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE[...]

I NDEX Numbers 2102 Business T elephone figure and featur es 18 line status lights 22 mapping button func tions (VCX UI) 22 programmable access buttons 20 3102 Business T elephone figure and featur es 26 line status lights 30 mapping button func tions (VCX UI) 31 programmable access buttons 29 3105 Attendant Console 35 creating labels 38 figure and[...]

130 I NDEX conference call announced 71 cascaded conference 72 dro pping rec ipients 72 setting up 71 unannounced 71 configuration interface options 16 connecting telephones caution, RJ-45 ve rsus RJ-11 jack s 119 electrical power 118 Console Manager Software 35 features 40 D dial tone, troubleshooting an NBX T elephone 126 dialing a remote of fice[...]

O 131 mute ringer 55 muting calls 54 O one-touch speed dials 77 overview 14 P paging 84 parking a call 82 password 42 changing 43 for telephone and mailbox acc ess 102 for VCX User Interface 100 changing 101 personal speed dials 77 phone settings transferring to another phone 74 position, wall-mount bracket 123 problems solving 117 programmable acc[...]

132 I NDEX V VCX 2102 Business T elephone see 2102 Bus iness T e lephone VCX 3102 Business T elephones see 3102 Bus iness T e lephone VCX 3105 Attendant Console see 3105 Atten dant Console VCX User Interface accessing 100 logging out 115 set up select ive ringing 10 3 setting ring patter ns 101 setting the time zone 10 2 viewing call history 101 vi[...]