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3Com 900-0368-01 manual

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Table of contents for the manual

  • Page 1

    http://www.3com.com/ Part Number 900-0368-01 Rev AB Published November 2007 IP Confer encing Module Installation Guide 3Com ® Networked Tele phony Systems NBX ® System Release 6.0[...]

  • Page 2

    3Com Corporati on 350 Campus Drive Marlbor ough, MA 01752-3064 Copyright © 2007, 3Com Corporation. All r ights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation , or adaptation) without written permission fr om 3Com Corporation. 3Com Corpor[...]

  • Page 3

    C ONTENTS A BOUT T HIS G UIDE Conventions 5 Notices 5 T ext 6 Related Docum entation 6 Comments 6 1 P RE -I NSTALLATION Configuration Overview 9 Post-installation Setup 10 Gathering Site Information 10 Using DNS 11 Single Server 11 Worksheet 11 2 I NSTALLATION S CRIPTS Overview of Components 15 Initial Installation - Services Installed 16 Initial I[...]

  • Page 4

    3 O BTAINING S UPPORT FOR YOUR P RODUCT Register Y our Product 47 Purchase V alue-Added Services 47 T roubleshoot Online 48 Access Software Downloads 48 T elephone T echnical Suppor t and Repair 48 Contact Us 49 I NDEX[...]

  • Page 5

    A BOUT T HIS G UIDE This section contains an overview of this guide, lists guide conventions, related documentation, and product compatibility . This guide describes how to answer th e questions in the installation scripts, which run when you first start a 3Com ® IP Conferencing Module Server . By providing the correct answers to the script questi[...]

  • Page 6

    6 A BOUT T HIS G UIDE Te x t Ta b l e 2 lists text conventions. Related Documentation These 3Com documents contain ad ditional in formation about the products in this r elease that are a part of or support the 3Com Convergence Applications Suite. The following docu ments are a par t of the IP Conferen cing Module: ■ IP Conferencing Module Install[...]

  • Page 7

    Comments 7 ■ Page number ■ Y our name and organization (optional) Example: IP Conferencing Module Installation Guide System Release 6.0 Part Number 900-0368-01 Page 25 Please address all questions regardi ng 3Com software to your authorized 3Com representative.[...]

  • Page 8

    8 A BOUT T HIS G UIDE[...]

  • Page 9

    1 P RE -I NSTALLATION This chapter provides pre-installation guidelines for the 3Com IP Conferencing Module, which is an optional component o f the 3Com NBX Networked T elephony System. The NBX system does not support presence. References to the “presence serv er” and “presence database” in this document are applicable to other products in [...]

  • Page 10

    10 C HAPTER 1: P RE -I NSTALLATION Figure 1 Network diagram - single server Post-installation Setup After you run the installation script, you need to config ure the following: Setting up a Route to the Confer ence Servers Y ou must configure the NBX dial plan with a route to your confer ence server. If your implementation has only one server , the[...]

  • Page 11

    Worksheet 11 One or more 3Com IP Confer encing Module servers may be added to a system. Using DNS 3Com recommends that you configure your DNS servers so that they know the IP addresses of all NBX servers and gateways. If you prefer to not use DNS, you can edit the /etc/hosts files on the IP Conferencing Module and all of the NBX servers. 3Com does [...]

  • Page 12

    12 C HAPTER 1: P RE -I NSTALLATION Continent Country Time Zone Ta b l e 4 System Configuration Parameters Configuration Parameter Value Services: 1. Presence and Conference - all in one 2. Conferencing server 3. Conferencing and database server 4. Data server for presence and conferencing 5. Presence server (with database) T able 3 Network Configur[...]

  • Page 13

    Worksheet 13 Ta b l e 5 E-Mail Notification Parameters Configuration Parameter Value Mailhub (computer that handles mail) Hostname of your computer Mail name of your system System user e-mail address Ta b l e 6 Database Configuration Parameters Configuration Parameter Value Database: 1. Local Master: this server will have the master db 2. Local Sla[...]

  • Page 14

    14 C HAPTER 1: P RE -I NSTALLATION[...]

  • Page 15

    2 I NSTALLATION S CRIPTS This chapter de scribes the initial configu ration of each 3Com IP Conferenc ing Module server in a NBX system. All softwar e components run on each ser ver . The installation scripts are run on co mmand. Each time a script p rompts you for a r espo nse, you can accept the default (preconfigured) value by pressing the Retur[...]

  • Page 16

    16 C HAPTER 2: I NSTALLATION S CRIPTS ■ Web Pr ovisioning Server — Allows for the creation of conferences and maintenance of the server . ■ Conference S erver — Allows users to join conferences that support any or all of audio, video, and desktop sharing communication modes. ■ Conference Attendant — Allows users to join confer ences by [...]

  • Page 17

    Initial Installation - Configu ration Guidelines 17 ■ Pr esence server (with database): Pr esence server , web server , NBX use r database, and conf erence database. E-Mail (sSMTP) Configuration — This portion of the script configures the Send-only Simple Mail T ra nsfer Protocol (sSMTP) that enables the system to send e-mail notification s whe[...]

  • Page 18

    18 C HAPTER 2: I NSTALLATION S CRIPTS These sections run automatically after the command “setup” is en tered. Single S erver Initial Installation The section contains a sample script of the setup script for the single server (all-in-one) configuration). Sample setup Script (All-in-one server) The following options are select ed in this sample s[...]

  • Page 19

    Single Server Initial Installation 19 ---------- Configuring Hostname ---- ------ Enter system hostname [localhost] : conf01.yourcompany.com ---------- Configuring IP Interface 'eth0' ---------- Enter IP Address [192. 168.1.100 ] : 10.20.30.60 Enter Network Subnet Mask [255. 255.255.0 ] : 255.255.255.0 Enter Default Gateway Address [10.2 [...]

  • Page 20

    20 C HAPTER 2: I NSTALLATION S CRIPTS 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept 2 as the suggested answer . Please select a country from the fol lowing list: 1. Antigua & Barbuda 18. Ecuad or 35. Panama 2. Anguilla 19. Grena da 36. Peru 3. Netherlands Antilles 20. Frenc h Guiana 37. St Pierr[...]

  • Page 21

    Single Server Initial Installation 21 19. Mountain Time 20. Mountain Time - Navajo 21. Mountain Time - south Idaho & e ast Oregon 22. Pacific Time Enter zone [13] : Selected Time Zone: America/New _York -------------------------- CONFIGURA TION SUMMARY -------------------------- DHCP state: disabled Hostname: conf01.yourcompany.com IP Interface[...]

  • Page 22

    22 C HAPTER 2: I NSTALLATION S CRIPTS Individual systems may provide vario us services in a VCX installation.You must select the appropriate set of s ervices which this system is to provide. Be certain that the select ion corresponds to the functionality you have purchased. Which services will this system prov ide? 1. Presence and Conference - all [...]

  • Page 23

    Single Server Initial Installation 23 *** Assembling VCX.2.9.3 using 'VSBO M.xml' *** *** Processing components *** *** Executing assembly commands *** *** Assembly complete *** The VCX assembly has been created. Preparing system for use: Performing early startup tasks: [ O K ] Starting VCX-Firewall: [ OK ] Starting httpd: Removing unneed[...]

  • Page 24

    24 C HAPTER 2: I NSTALLATION S CRIPTS once users have added their e- ma il addresses to the 3Com IP Confer encing Modu le. Configuration for sSMTP (1) mailhub This is the computer responsible for handling your outgoing mail. It could be the SMTP server of your ISP, or a depart mental mailhub. Use the fully-qualified domain name (foo.bar.baz) of the[...]

  • Page 25

    Single Server Initial Installation 25 You probably want to use the domain from your own e-mail address.You probably want to set up your MUA to handle unqualified addresses itself, in whic h case sSMTP will never have to use this. Mail name [conf01.yourcompany.com]: y ourcompany.com Enter the mail name of your system. (5) root Last and least: if sSM[...]

  • Page 26

    26 C HAPTER 2: I NSTALLATION S CRIPTS 3 Remote database: database is on an other server. Please choose one of the above optio ns: 1 Select “1” to specify that this server will initially host the master databa se (All-in-one server , or pr imary ser ver in a distributed system). Available applications: sipconf,sipv xml,gui,vcxdb,sippeng, End of [...]

  • Page 27

    Single Server Initial Installation 27 Send the host ID to 3Com, which will us e it to generate your activation keys. Once 3Com has return ed the acti vation keys to you, you can paste them into the install session when prompted. The activation keys are validat ed as they are entered. If validation is successful, the keys will be stored in a license[...]

  • Page 28

    28 C HAPTER 2: I NSTALLATION S CRIPTS The Conference Attendant Server will be running at conf01.yourcompany.com:5092 The range of the numeric conference names must be specified Enter the minimum value for numeric conference names. [8000]: Enter the minimum value for numeric co nference names. Default is 8000. Enter the maximum value for numeric con[...]

  • Page 29

    Single Server Initial Installation 29 -- Changing permissions for conf01.y ourcompany.com -- Changing permissions for localhos t -- Changing permissions for conf01.y ourcompany.com -- Changing permissions for conf01.y ourcompany.com -- Changing permissions for conf01.y ourcompany.com -- Flushing privleges -- Calling createdb *** Checking table vxml[...]

  • Page 30

    30 C HAPTER 2: I NSTALLATION S CRIPTS *** Checking table confinstances *** Creating table confinstances *** Checking table person *** Creating table person *** Checking table conf_log *** Creating table conf_log *** Checking table agendaitem *** Creating table agendaitem *** Checking table Rooms *** Creating table Rooms *** Checking table resource [...]

  • Page 31

    Single Server Initial Installation 31 *** Checking table vmail *** Creating table vmail *** Checking table tariff *** Creating table tariff *** Checking table RoomPrefs *** Creating table RoomPrefs *** Checking table contacts *** Creating table contacts *** Checking table ConfigData *** Creating table ConfigData *** Checking table confservers *** C[...]

  • Page 32

    32 C HAPTER 2: I NSTALLATION S CRIPTS Enter the IP address of the VCX Data Server: 10.20.30.40 Enter the IP address of the NBX data ser ver that contains the global directory of users to be downloaded to this IP Conferencing Module. Enter the username for VCX DB Sync: vcx Enter the username for NBX database synchronization. Enter the password for V[...]

  • Page 33

    Single Server Initial Installation 33 You may start, stop and monitor the 3Com IP Conferencing Module applications using the following command(s): > service <application> start|stop|s tatus|restart Else, you may do so using the web in terface. Your installation is complete. To add new user or to change your pr ofile visit appropriate URL c[...]

  • Page 34

    34 C HAPTER 2: I NSTALLATION S CRIPTS Starting vcx/sippeng: [ OK ] Starting vcx/vcxdb: [ OK ] Started VCX Services: 5 started. -bash-2.05b# End of IP Conferencing Module Configuration Following successful completion of the script, the 3Com IP Conferencing Module services will be installed. Start the service s using a script command, shell command, [...]

  • Page 35

    Post Installation Configuration 35 Different conference types may require differe nt routes. For example, if users dial the prefix 76 to call Ad Hoc conferences and 74 to call other conferences, then one route is requir ed for dial pattern 76 and another is required for dial pattern 74. 3 Program the Conference Attendant extension number . For exam[...]

  • Page 36

    36 C HAPTER 2: I NSTALLATION S CRIPTS Configuring the IP Conferencing Module The IP Conferencing Module supports two types of Meet-Me conferences: ■ Public — Public conferences ar e dial-in conferences in which a caller can dial a conference extension and connect dir ectly to the conference. ■ Restricted — Restricted conferences ar e secure[...]

  • Page 37

    Post Installation Configuration 37 7 T ype a port number . A SIP endpoint is identified by the IP and port combination. Port 5060 is set as the default during installation and typically does not need to be changed. 8 T ype the maximum nu mber of simu ltaneous sessions. Each session requir es one system device lice nse. See the NBX Administrator’ [...]

  • Page 38

    38 C HAPTER 2: I NSTALLATION S CRIPTS 8 T ype the maximum number of simult aneous sessions. Each session requir es one system device license . 9 Click OK or Apply to save your changes. When you click Apply , the system adds a trusted endpo int. Click SIP Applications > T rusted SIP Interf aces to verify . 10 Configure the dial plan. Y ou must ad[...]

  • Page 39

    Post Installation Configuration 39 Therefor e, if the caller dials 900, the system receives the extension of the 3Com IP Conferencing Module an d the port number for the private conference from the dial plan. The system can route the call to the 3Com IP Confer encing Modu le. 3Com Public IP Conferencing Module Configuration Y ou must configure the [...]

  • Page 40

    40 C HAPTER 2: I NSTALLATION S CRIPTS Be awar e that most Mail T ransfer Agents (MT As) r equire valid T o: and From: addr esses. If the user fails to receive the e-mail message, check for errors in /opt/logs/vcx-linux/maillog . After resolving the pr oblem, run the E-Mail setup again. Upgrade Installation Software upgrades ar e completed by runnin[...]

  • Page 41

    Upgrade Installation 41 presconf-2.5.13-1.i386.rpm : needed presconf-conf-2.5.13-1.i386.rpm : needed presconf-presence-2.5.13-1.i386.rp m : needed presconf-vcxdb-2.5.13-1.i386.rpm : needed presconf-web-2.5.13-1.i386.rpm : needed oem-a-7.0.1-2.i386.rpm : needed Checking for available disk space... Determining required space: ...... . Done. Required [...]

  • Page 42

    42 C HAPTER 2: I NSTALLATION S CRIPTS sysconfig/network sysconfig/hwconf sysconfig/network-scripts/ifcfg-eth 0 sysconfig/network-scripts/ifcfg-eth 1 .vcx-config-network ssmtp/revaliases ssmtp/ssmtp.conf ssh/ssh_config ssh/sshd_config ssh/ssh_host_key ssh/ssh_host_key.pub ssh/ssh_host_dsa_key ssh/ssh_host_dsa_key.pub ssh/ssh_host_rsa_key ssh/ssh_hos[...]

  • Page 43

    Upgrade Installation 43 vcx-assembly-APPS-2.9.13-1.i386.rp m : OK Assembly package installed. ------------------- Installation Com pleted Successfully ------------------- ------------------- VCX version 2.9. 13 is now available ------------------- End of install-upgrade Script Record the version number that appears at the end of the install-upgrade[...]

  • Page 44

    44 C HAPTER 2: I NSTALLATION S CRIPTS ...selecting operating system partit ion The currently active OS is 'B', OS v ersion 3.3.1 Selecting OS installation 'A', OS ve rsion 4.4.0 Configuring GRUB boot loader...Done. Version switch complete. Rebooting to start new version. Broadcast message from root (pts/0) (Tue Dec 20 11:21:43 2[...]

  • Page 45

    Managing the Activation Keys 45 a Send the host ID (located at the bottom of the screen) to 3Com. b When 3Com returns the new activation key , paste it into the license string box and press Add . Y ou can also determine the system host ID with a Linux command: 1 Log in to the server as r oot . 2 At the prompt, enter cd /opt/3com/VCX/presconf/to ols[...]

  • Page 46

    46 C HAPTER 2: I NSTALLATION S CRIPTS[...]

  • Page 47

    3 O BTAINING S UPPORT FOR YOUR P R ODUCT Register Y our Product W arranty and other service benefits start from the date of purchase, so it is important to register your product quickly to ensure you get full use of the warranty and other service benefits available to you. W arranty and other service benefits are enabled through pr oduct re gistrat[...]

  • Page 48

    48 A PPENDIX 3: O BTAINING S UPPORT FOR YOUR P RODUCT T roubleshoot Online Y ou will find support tools posted on the 3Com web site at http://www.3com.com/ 3Com Knowledgebase helps you troubleshoot 3Com products. This query-based interactive tool is located at http://knowledgebase.3com.com and contains thousands of technical solutions written by 3C[...]

  • Page 49

    Contact Us 49 T o send a product dir ectly to 3Com for repair , you must first obtain a return authorization number (RMA). Products sent to 3Com, without authorization numbers clearly marked on the outside of the package, will be r etur ned to the sender unopened , at the sender’ s expense. If your product is r egistered and under warranty , you [...]

  • Page 50

    50 A PPENDIX 3: O BTAINING S UPPORT FOR YOUR P RODUCT Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy 01 7956 7124 070 700 770 7010 7289 01080 2783 0825 809 622 01805 404 747 06800 12813 1407 3387 1800 945 379 4 199 161346 Luxembourg Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U.K. 342 080812[...]

  • Page 51

    I NDEX A activation key , managing 44 C conference attendant 16 conference server 16 conference server database 16 conferences public 36 restricted 36 configuration, post installation 34 D database configuration 17 Domain Name System (DNS) 11 E e-mail configuration 17 G gathering site information req ui re me nt s 10 worksheet 11 general installati[...]

  • Page 52

    52 I NDEX network configuration 18 setup script (all-in-one) 18 system configuration 21 SIP (Session Initiatio n Protocol) public conferences 36 restricted confer ences 36 site information, gathering 10 system components conference attendant 16 conference server 16 conference server database 16 overview 15 presence server 16 presence server databas[...]