Promise Technology S150 manuale d’uso

F AST T RAK S150 TX4 U SER M ANUAL Versi o n 1 . 3[...]

FastTrak S150 TX4 User Manual ii Copyright © 2003 Promi se Technol ogy, I nc. Copyright by Pro mise T echnology , Inc. (Prom ise Techn ology ). No part of t his manual may be repro duced or trans mitted i n any form w itho ut the ex pressed, written perm ission of Pr omise Technolo gy. Trademarks Promise, and t he Promi se logo are r egistere d in[...]

iii Contents Chapter 1: Introduction ........................................................................................ 1 FastTrak S 150 TX 4 ...................................................................................... 1 Promise Array M anagement U tility (PAM ) .................................................... 2 Key Features a n[...]

FastTrak S150 TX4 User Manual iv Existing W in dows ME Installa tion............................................................... 39 Confirming Windows ME Driver Installatio n ............................................... 39 New W indow s NT4.0 Insta llati on................................................................ 40 Existing Window s N[...]

1 Chapter 1: Intr oduct ion Thank you for pur chasing Pro mise T echnolo gy’s Fa stTrak S 150 TX 4 RAID controlle r card. T he PC which you are u sing ei ther already contai ns FastT rak S150 TX 4 installed by a third- party or y ou have ac quired a FastT rak S150 T X4 retail product for your ex isting PC and p lan to i nstall the card yourself. [...]

FastTrak S150 TX4 User Manual 2 Promise Array Management Utili ty (PAM) The Promise Array Managem ent (PAM ) utility offer s local a nd remot e management and mon itoring of all FastT rak arrays that ex ist anyw here on a network. Windows-ba sed GUI provides em ail not ification o f all m ajor events/alar ms, me mory c ache management, loggin g for[...]

Chapter 1: Introduct ion 3 Key Features and Benefits The follow ing infor mation offers an overview of the maj or feat ures of y our new Promise FastT rak S 150 TX 4. Advanced Hardware Design Features Benefits Supports 66M Hz PCI bus motherboar ds (auto matically backw ard compatible w ith 33MHz PC I slots) Allows max imum dat a transfer s of up to[...]

FastTrak S150 TX4 User Manual 4 Employs the latest Pr omise PCI Serial ATA ASIC technolo gy Fully suppor ts Seria l ATA spe cification s with 150 MB/sec t iming and CRC e rror-checking at high spee ds. Mirroring sup ports aut omatic background re build s Fault tolerance can be restor ed automat ically without rebo oting. Compatibility Features Bene[...]

5 Chap ter 2: Inst allati on This secti on is d esigne d to qui ckly get y our FastT rak S150 T X4 Serial ATA RAID controlle r card up and run ning using th e defaul t settin gs, w hich will be o ptimal for most user s. If you w ish to modify any of the defa ult set tings, plea se refer to Chapter 3 , page 15, Using F astBuil d™ Configu ration U [...]

FastTrak S150 TX4 User Manual 6 Installing the FastTrak Ca rd The FastTr ak TX 4 Serial ATA RAID card fits int o any av ailab le PCI sl ot on your PC’s mother board (se e Figure 1, be low ): • 32-bit PCI sl ot (must be PC I 2. 2 or 2.3 comp liant) • The 32-bit port ion of a 64-bit P CI slot 1. Remove th e cover of y our syst em. 2. Remove the[...]

Chapter 2: Instal lation 7 Installing the Hard Drives Important If you w ish to includ e your current bo otable S erial AT A drive using the W indows NT 4.0, Windows 2000 , or Windows X P operating sy stem a s part of a bootable M irrored (RAID 1) array on your FastT rak S erial ATA R AID card, do N OT conn ect the hard drive to t he F astTrak y et[...]

FastTrak S150 TX4 User Manual 8 TX4 FastTra k 150 Figure 2. FastTrak S150 TX4 card 3. Attach the Y -cable power spl itters to the Seria l ATA hard dr ives. Note The FastTr ak S150 T X4 RAID controlle r is a PCI P lug-n-Play (PnP) device. No change s are necessary in the M otherboar d CMOS Setup for re sour ces or drive types in mo st appli cations.[...]

Chapter 2: Instal lation 9 Creating Your Disk Array You w ill now use the onboard FastBuild™ B IOS uti lity to create your arr ay us ing the attached drives. There are three d iffer ent scenar ios in cre ating this array. You can cr eate an array for: • Performance • Security, usi ng new hard drive s (recommended) • Security, usi ng an ex i[...]

FastTrak S150 TX4 User Manual 10 FastBuild (tm) U tili ty 2.xx (c) 2002-2005 Pro mise Tec hnology , Inc. [Auto Setup Opt ions M enu] Optimize Arr ay for: Performance [ Auto Setup Co nfiguration ] Mode ....................................................................... Stripe Spare Drive ..........................................................[...]

Chapter 2: Instal lation 11 Creating a Securit y Array with Ne w Drives Use this sett ing to c reate a M irrored (RAID 1) array w ith tw o new hard driv es. If one of the driv es ha s data o n it, follow the Creat ing a Se curity Array w ith an Existing Data Dri ve procedur e on the nex t page. Note When creating a Securi ty arra y with new drives,[...]

FastTrak S150 TX4 User Manual 12 Creating a Securit y Array with an Existing Data Driv e Use this sett ing to c reate a M i rrored (RAID 1) array w ith a ne w hard driv e and an existing driv e with d ata and/ or the bo otable syste m driv e in your sy stem. Use a new driv e of identica l or larger stora ge capacity as th e existin g drive. Warning[...]

Chapter 2: Instal lation 13 Source Disk Channel:ID Drive M odel Capacity (M B) ----- ----- ----- Target Disk Channel:ID Drive M odel Capacity (M B) ----- ----- ----- [Please Sele ct A Source Disk] Channel:ID Drive M odel Capacity (M B) 1 : SEAGATE S380023AS 80024 2 : SEAGATE S380023AS 80024 [ ↑ ] Up [ ↓ ] Dow n [ESC] Exit [Ctrl-Y ] Save 4. Use [...]

FastTrak S150 TX4 User Manual 14 Creating a Security Array with Quick Initia lization Use this setting to create a M i rrored (RAID 1) array w ith one or two ex isting har d drives contain ing data that you do not want to keep . This method creates a mirrored arr ay and eras es the first data block fro m your ex isting driv es. Warning Using the Qu[...]

15 Chapter 3: Usin g FastBuild C onfiguratio n Utility The FastBuild C onfi guration U tility of fers severa l menu choic es to create and manage the dr ive array on the Promise F astTrak S 150 TX 4 RAID C ontroller card. For purpo ses of t his man ual, it i s assu med you hav e alr eady cre ated an array in the pr evious chapter and now w ish to m[...]

FastTrak S150 TX4 User Manual 16 If your array g oes Offlin e, cont act Promi se Techni cal S upport for assi stance . See Appendix B. Navigating the FastBuild Setup Menu When using t he menu s, thes e are s ome of t he basi c navigat ion ti ps: Arrow key s highlight s throu gh choice s; the Space bar allow s to cyc le thro ugh optio ns; Enter sele[...]

Chapter 2: Gett ing Started 17 Creating Array s A utomatically The Auto Setup (1) select ion fr om the M ain Menu can intuitiv ely help cre ate your di sk array. It w ill assign all av ailable driv es appr opriate f or the di sk array y ou are cr eating. After making a ll sel ection s, pre ss Ctrl-Y to Save the select ions. Fa stBuild w ill automat[...]

FastTrak S150 TX4 User Manual 18 Note FastTrak S 150 TX 4 permits striped arrays usi ng 1, 2, 3 , or 4 drives atta ched i n Auto Setup mo de. Under the Se curity setti ng, Fa stTrak S15 0 TX 4 permits tw o drives to be used for a sing le M irrored array or four drive s to be used for a M irrored/Striped array in Auto Setu p. Security (RAID 1 Mirror[...]

Chapter 2: Gett ing Started 19 Using a Hot Spar e Dr iv e If a third dr ive is att ached a nd i s not assig ned to a mirrored tw o-drive disk array (one optimiz ed for Se curity), it w ill be recogn ized as a spare drive. Su ch a driv e is immedi ately used as a s tandby repla cement . It is automat ically a dded to an array once a disk mem ber of [...]

FastTrak S150 TX4 User Manual 20 Viewing Drive Assignments The View Drive Assig nments ( 2) option in the M ain Menu displays w hether drives are a ssigne d to a di sk a rray or are u nassigne d. Under the As signme nt column , drives are labe led with t heir a ssigned disk array or show n as Free if unassigne d. Such Fre e drives c an be us ed for[...]

Chapter 2: Gett ing Started 21 Manually Creati ng an Array The Define Arr ay (3) opt ion fro m the M ain Menu allow s user s to begin the process of manually defining the driv e ele ments a nd RAID l evels for one or multiple di sk array s atta ched t o FastT rak S150 T X4. Users will commo nly cre ate on e or two dr iv e array s with Fas tT rak S1[...]

FastTrak S150 TX4 User Manual 22 Selecting A rray Type 1. Under the Defi nition sectio n of this menu, high light t he Array # for which y ou want to assig n a RAID lev el. 2. Press the S pacebar to cycle t hrough t hree array types: • Performance (RAID 0 Striping) • Security (RAID 1 M irroring) • RAID 0+1 Stripin g/M irroring (for 4 dr ives)[...]

Chapter 2: Gett ing Started 23 Gigabyt e Boundary The Gigaby te Boundary fe ature is design ed for mirrore d array s (RAID 1 or RAID 0+1) in w hich a drive h as fai led and the user cannot replac e the dr ive w ith the same capa city or larger . In stead, the G igabyte Bou ndary fe ature pe rmits t he installatio n of a rep lacem ent dr ive that is[...]

FastTrak S150 TX4 User Manual 24 Creating a Strip ed A rray As descr ibed in the Drive A ssi gnments O ption se ction a bove , if you select ed a performance arr ay, fol low the direction s here. 1. Set the Strip e Block size. 64 K B is t he defau lt. 2. Assign new drives to t he Per forman ce array . You may ass ign fro m one to f our drives . If [...]

Chapter 2: Gett ing Started 25 A dding Fault Tolerance to an Existing Drive FastTrak S 150 TX 4 w ill create a mir rored array usin g an ex isting sy stem drive with data. Y ou must assign th e ex isting dr ive and another drive of same or larger capacity to the M irroring array. The BIO S will send the ex istin g data to t he new blank drive. Warn[...]

FastTrak S150 TX4 User Manual 26 Source Disk Channel:ID Drive M odel Capac ity (M B) Target Disk Channel:ID Drive M odel Capacity (M B) [Please Select A Sour ce Disk] Channel:ID Drive M odel Capacity (MB) 1 : SEAGATE S380023AS 80024 2 : SEAGATE S380023AS 80024 [ ↑ ] Up [ ↓ ] [ESC] Ex it [Ctrl-Y] Save 4. Press the arrow key s to choos e which dr[...]

Chapter 2: Gett ing Started 27 Array has been created. <Press Any Key to Reb oot> 8. Press any key to reb oot the system. Creating a Hot Spare Drive fo r Mirrored Array s For automat ic rebuild s of a mirr ored array, attach a s pare dri ve to the FastTr ak S150 TX 4. Drives that are not assigned to an array and are t he same size or larger t[...]

FastTrak S150 TX4 User Manual 28 Deleti ng an Array The Delete Arr ay (4) M enu opt ion allow s for deletio n of di sk a rray ass ignments. This is not the sa me as d eletin g data fro m the drive s themsel ves. Important If you delete an array by accid ent, immedi ately d efine a new array identica l to one you delet ed. Thi s action nor mally rec[...]

Chapter 2: Gett ing Started 29 FastBuild (tm) U tili ty 2.xx (c) 2002-2005 Pro mise T echnology , Inc. [ Define Array M enu ] Array No RAID Mode T otal Drv Capacity(M B) Status Array 1 Stripe 2 160048 Functional Stripe Block: 64 KB Gigabyte Boundary : OFF [ Drive Ass ignmen ts ] Channel:ID Drive M odel Capacity (M B) Assignment 1 : SEAGATE S380023A[...]

FastTrak S150 TX4 User Manual 30 Rebuildi ng a Mirrored Array The Rebuil d Array (5) M enu option can be used to rec over fr om an error in a mirrored dis k array. Y ou will re ceive a n error me ssage w hen booti ng your system fro m the FastT rak BIO S. Important Drives M UST be repla ced if t hey contain any physi cal errors. Follow the se steps[...]

Chapter 2: Gett ing Started 31 FastBuild (tm) U tili ty 2.xx (c) 2002-2005 Pro mise T echnology , Inc. [ Rebuild Array M enu ] Array No RAID Mode Total D rv Status Array 2 Mirror 2 Critical Stripe Block: N ot Avail able Gigabyte Boundary : ON [ Select Driv e for Rebu ild ] Channel:ID Drive M odel Capacity (M B) 1 : SEAGATE S380023AS 80024 [ Keys Av[...]

FastTrak S150 TX4 User Manual 32[...]

33 Chapter 4: Ins t a lling Sof t w are Drivers Following are driv er insta llatio n procedures for the W indows operating syste ms that support th e FastT rak S15 0 TX 4 Controller. T he FastT rak T X4 softw are drivers for W in dows are includ ed on the driver dis kette. Drivers an d insta llation instru ctions for o ther Op erating Sy ste ms are[...]

FastTrak S150 TX4 User Manual 34 New Windows XP Installati on The follow ing deta ils the install ation of t he FastT rak T X4 driv ers while install ing Windows X P. 1. Start the insta llation: • Floppy Insta ll: Boot t he com puter w ith the W indows X P installatio n diskettes. • CD-ROM Install: Boot fr om t he CD- ROM. Press F6 after the me[...]

Chapter 4: Installing Software Drivers 35 Existing Wi ndows XP Installation After installi ng the Fa stTr ak S150 T X4 card an d reboot ing y our syst em, Windows X P setup w ill sh ow a “Foun d New Hardware” dialo g box . Under Windows X P, “M ass Storage Controller” w ill be di splay ed. 1. Insert the Fas tTrak T X 4 driver diskett e into[...]

FastTrak S150 TX4 User Manual 36 New Windows 2000 Installation The follow ing deta ils the install ation of t he FastT rak T X4 driv ers while install ing Windows 20 00. 1. Start the insta llation: • Floppy Insta ll: Boot t he com puter w ith the W indows 2000 inst allation diskettes. • CD-ROM Install: Boot fr om t he CD- ROM. Press F6 after th[...]

Chapter 4: Installing Software Drivers 37 Existing Windows 2000 Installation After installi ng the Fa stTr ak S150 T X4 card an d reboot ing y our syst em, Windows 20 00 setu p will s how a “New Hardw are Found” dia log box . Under Windows 20 00, “PCI M ass Sto rage Control ler” w ill be disp layed. 1. Choose Add New Hardware W izard from t[...]

FastTrak S150 TX4 User Manual 38 New Windows ME Installati on The follow ing deta ils the install ation of t he FastT rak T X4 driv ers while install ing Windows M E. 1. Install t he FastT rak TX 4 controller car d into your syste m. 2. Install Window s ME fully. 3. After installat ion, go to the Sta rt menu an d choose Se ttings. 4. From the Set t[...]

Chapter 4: Installing Software Drivers 39 Existi ng Windows ME Installation The follow ing sec tion det ails t he instal lation o f FastT rak T X4 driv ers on a system that has Window s ME already inst alled and ru nning. 1. After installi ng the Fa stTrak S 150 T X4 control ler card and config uring the hard drives, pow er up the syst em and b oot[...]

FastTrak S150 TX4 User Manual 40 New Windows NT4.0 Installation The follow ing deta ils the install ation of t he FastT rak T X4 driv ers while install ing Windows NT 4.0. 1. Start the syst em ins tallati on by booting fr om the Window s NT disk: • Floppy inst all: boo t the sy stem with the W in dows N T insta llati on diskettes. • CD-ROM disk[...]

Chapter 4: Installing Software Drivers 41 Existing Wi ndows NT4.0 Installation The follow ing sec tion det ails t he instal lation o f FastT rak T X4 driv ers on a system that has Window s NT4.0 alrea dy inst alled an d runnin g. NOTE : Do not attach th e boot drive or any other hard drive t o the F astTrak T X4 controlle r card be fore co mpleting[...]

FastTrak S150 TX4 User Manual 42 New Windows 98 Installation The follow ing sec tion det ails th e instal lation o f the Fa stTrak T X 4 drivers w hile install ing W indow s 98. 1. Install t he FastT rak S150 T X4 contr olle r card an d conf igure t he hard drive(s), parti tion and format y our hard driv e(s), i f nece ssary. 2. Install Window s 98[...]

Chapter 4: Installing Software Drivers 43 Existi ng Windows 98 Installation The follow ing sec tion det ails t he instal lation o f FastT rak T X4 driv ers on a system that has Window s 98 already i nstalled and run ning. 1. After installi ng the Fa stTrak S 150 T X4 control ler card and config uring the hard drives, pow er up the sy stem a nd boot[...]

FastTrak S150 TX4 User Manual 44[...]

45 Chapter 5: Disk Array Concept s About FastTrak S150 TX4 FastTrak S 150 TX 4 is a high performanc e Serial AT A/Ultra AT A RAID controll er card that f eatures concurr ent d ata channel operatio n and on board BIO S. The channels on the Fa stTrak S15 0 TX 4 support con current op eration that al lows for overlapped I/O under multi-t asking oper a[...]

FastTrak S150 TX4 User Manual 46 Disk Arra y Terms Disk A rra y Description A disk array is forme d from a g roup of tw o or mor e disk driv es tha t appear to th e system as a sing le drive. T he adv antage of an array is to pr ov ide better throughput perf ormance and/o r data faul t toleran ce. Better perfor mance is a ccompl ished by s haring t[...]

Chapter 5: Disk Array Conc epts 47 About RAID Levels Striping (RAID 0) Reads and w rites se ctors o f data i nterleav ed betw een multi ple drive s. When any disk memb er fails, it affects the ent ire array . Performan ce is better than a s ingle drive since the w orkload is balance d betw een the array mem bers. This array ty pe is f or high perf [...]

FastTrak S150 TX4 User Manual 48 Mirroring (RAID 1) Writes dupli cate dat a on to a pair of drives w hile rea ds are pe rformed in paralle l. ATA RAID 1 is fault tolera nt be cause e ach drive o f a mirror ed pair is ins talled o n separate IDE channe ls. If o ne of the mirrored drives suf fers a mechan ical failur e (for example, spindl e failur e[...]

Chapter 5: Disk Array Conc epts 49 Striping / Mirroring (RA ID 0+1) A combinatio n of RAID 0 and RAID 1 array s. It can i ncrease perfor mance by reading and w riting data in paralle l while pr otectin g data w ith dupl ication . A minimum of four driv es are r equired. With a four-driv e dis k array, two pair s of driv es are stri ped. E ach pair [...]

FastTrak S150 TX4 User Manual 50 A bout Dual Data Redundanc y One unique (t hough rar ely occ urring) feat ure of RA ID 0+1 is dual faul t toleran ce. In some ca ses, tw o driv es can fail simul taneous ly y et the arr ay stil l maint ains th e integrity of d ata. Ther e are six com binatio ns in w hich tw o of t he four drive s can fail. FastT rak[...]

51 Chapter 6: T roublesh ooting & Tip s This se ction is u sed to a ssist w ith troubleshooti ng conf licts and Fa stTrak S1 50 TX4 insta llation prob lems. Al so refer to th e READM E.TXT file on t he FastT rak S150 TX 4 driver and util ity di skette for more rec ent infor mati on as w ell as the PromiseOnl ine services li sted in Appendix B. [...]

FastTrak S150 TX4 User Manual 52 Syst em CMOS Issues Set Motherboard C MOS Boot seque nce to boot t o FastTr ak S150 TX4 On some M otherboard BIO S, it is necessary to set the Boot sequence to SCSI, A:, C: sinc e the Promise card i s identified as a SCSI card. Motherboard CMOS di splay s C: or D: driv e failure during startup See the Driv e-Related[...]

Chapter 6: Troubleshooti ng & Tips 53 Drive-Related Errors Critical Array Status Error Reported duri ng Boot If a criti cal status error me ssag e appears on t he F astTrak S 150 T X4 BIO S startup scree n for a mirrore d array (see below ), there i s a dri ve in the array that has failed or is not r espond ing. FastT rak S 150 TX 4 w ill ident[...]

FastTrak S150 TX4 User Manual 54 Unable to Partition or Forma t Array This co ndition may occur w hen the Reserv e Sector of one o f the dr ives h as become corru pt or bad . Remo ving the R eserve S ector w ill remedy any i ssue related dir ectly to a B ad Re serv e Sector. Warning Before removin g the Res erve Sector of the dr ive(s), b ackup any[...]

Chapter 6: Troubleshooti ng & Tips 55 Array Constantly Goes Into Critical or Offlin e Mode Duri ng Reboot See Unable t o Partitio n or For mat array , abov e. Cannot Rebuild Mirrored (R A ID 1) Array See Unable t o Partitio n or For mat array , abov e. Fatal Errors or Data Corruption A re Constantly Reported When Rea ding or Writing to Drive Ar[...]

FastTrak S150 TX4 User Manual 56 Operating Sy stem- Related Issues Different driv e lett ering under Window s NT This may ha ppen w hen using a SCSI car d in additi on to the Promise card. Windows NT does not neces sarily lo ad the dr iver for t he boo t device co ntroller first. T his result s in a driv e that in M S-DOS is t he C: driv e bei ng t[...]

Chapter 6: Troubleshooti ng & Tips 57 “No Hard Dr ives Fou nd” Message A ppears During C D-R OM Install of Windows NT, 2000, or XP The F6 key w as not pressed a t the appro priate ti me. Rebo ot the sy stem , and press the F6 key w hen the me ssage “Set up is inspec ting y our comput er’s hardware co nfigurati on…” appears in Wi ndo[...]

FastTrak S150 TX4 User Manual 58 Performance Tips Here are so me tips that may o ptimize perf ormanc e in a RAID 0 str iped array . If you are usin g an aud io/vid eo-editi ng card, we also r ecom mend review ing your card’s docu mentati on for ad diti onal infor mation. Use FastTrak S150 TX4 as D: or other non-bootable driv e in a Striped Array [...]

Chapter 6: Troubleshooti ng & Tips 59 Change Setting of PCI Bus Utilization Certain bran ds of v ideo captur e car ds can produce a glit ch on play b ack of .AVI files. A sett ing of Le ss for PC I Bus ut ilization r educe s the ti me w hich FastT rak S150 TX 4 occupies on the PCI bus and free s that t ime for u se by other PCI devices an d wil[...]

FastTrak S150 TX4 User Manual 60[...]

61 Appendix A: Frequentl y Asked Ques tions This se ction l ists fre quently a sked quest io ns involv ing pre-in stallati on, drive issues, in stallat ion, and post-i nstallati on. Pre-Installation (Speed, Dev ice Types, C apaci ty, Cablin g) Q: What kind of hard driv es can I use f or a FastT rak S150 TX 4 array? A: You can u se any Seria l ATA h[...]

FastTrak S150 TX4 User Manual 62 Q: How does the Fas tTrak S15 0 TX 4 RAID control ler prov ide st orage and/ or data prote ction with the ir array s? A: FastTrak S 150 TX 4 impleme nts thre e different ty pes of RA ID lev els as follows: RAID 0 (Stripe) For capacity – T he FastT rak S150 T X4 array will be as big a s the smallest HDD in the arra[...]

Appendix A: FAQs 63 Q: Can I take a drive used in a F astT rak S15 0 TX 4 array and acces s it dir ectly with a differ ent con troller, such as t he one i ntegrated on the motherboar d? A: Only Single- drive strip ed (RAI D 0) and Mirrored (R AID 1) arr ay configura tions a llow the drive( s) to be a ccessed individua lly on another controlle r. Mu[...]

FastTrak S150 TX4 User Manual 64 Installation Issues (Capacity, Boot ing) Q: Why are some drive s recogniz ed by the Fa stTr ak S150 TX 4 Array Setup utilities w ith only partial capaci ty? A: Some hard driv es shi p with a j umper that reduce s the ad dressabl e capa city of the drive t o preven t proble ms with old er syst ems th at don’t suppo[...]

65 Appendix B: T echnical Support Promise Tech nical Su pport pr ovides several su pport opt ions for Promise u sers to access informat ion and updates. W e e ncourage y ou to us e one of o ur electronic servic es, whic h provide pr oduct i nfor mation updat es for t he mos t efficient servi ce and support. If you decid e to co ntact u s, please ha[...]

FastTrak S150 TX4 User Manual 66 Pacific Rim Sale s Office E-mail Support support@pro mise.com .tw Fax T echnical Suppor t +886-3-578- 2390 Attention: Tec hnical S upport Phone Techni cal Supp ort +886-3-578- 2395 (Ex t. 8870) 9:00-6:00p m Taiw an Time If you w ish to write us for support: Promise Tech nology , Inc. Attn: Technic al Support 2F, No.[...]

Appendix B: Technica l Suppor t 67 Limited Warranty Promise Tech nology, In c. (“Promi se”) w arrants that for Three (3) y ears fro m the time of t he delivery of the pr oduct t o the ori ginal end u ser: a) the produ ct will c onform t o Promis e’s spec ificati ons; b) the produ ct will be free fro m defect s in materi al and w orkma nship u[...]

FastTrak S150 TX4 User Manual 68 No other do cument, sta tement or represe ntation may be r elie d on to v ary the terms of thi s limit ed warranty . Promise’s s ole res ponsibility w ith respect t o any pr oduct i s to do one of the following at its ow n discr etio n: a) replace the pr oduct w ith a conf orming un it of the same or sup erior pro[...]

Appendix B: Technica l Suppor t 69 Returning Pr oduct for Repair If you susp ect a pro duct i s not w orking pro perly, or if you hav e any qu estion s about your pro duct, conta ct ou r Techni cal Suppor t Staff thro ugh on e of our Technical Serv ice s, making sure to pr ovide the f ollow ing info rmation: • Product model and ser ial nu mber (r[...]

FastTrak S150 TX4 User Manual 70[...]