Promise Technology S150 Bedienungsanleitung

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74

Zur Seite of

Richtige Gebrauchsanleitung

Die Vorschriften verpflichten den Verkäufer zur Übertragung der Gebrauchsanleitung Promise Technology S150 an den Erwerber, zusammen mit der Ware. Eine fehlende Anleitung oder falsche Informationen, die dem Verbraucher übertragen werden, bilden eine Grundlage für eine Reklamation aufgrund Unstimmigkeit des Geräts mit dem Vertrag. Rechtsmäßig lässt man das Anfügen einer Gebrauchsanleitung in anderer Form als Papierform zu, was letztens sehr oft genutzt wird, indem man eine grafische oder elektronische Anleitung von Promise Technology S150, sowie Anleitungsvideos für Nutzer beifügt. Die Bedingung ist, dass ihre Form leserlich und verständlich ist.

Was ist eine Gebrauchsanleitung?

Das Wort kommt vom lateinischen „instructio”, d.h. ordnen. Demnach kann man in der Anleitung Promise Technology S150 die Beschreibung der Etappen der Vorgehensweisen finden. Das Ziel der Anleitung ist die Belehrung, Vereinfachung des Starts, der Nutzung des Geräts oder auch der Ausführung bestimmter Tätigkeiten. Die Anleitung ist eine Sammlung von Informationen über ein Gegenstand/eine Dienstleistung, ein Hinweis.

Leider widmen nicht viele Nutzer ihre Zeit der Gebrauchsanleitung Promise Technology S150. Eine gute Gebrauchsanleitung erlaubt nicht nur eine Reihe zusätzlicher Funktionen des gekauften Geräts kennenzulernen, sondern hilft dabei viele Fehler zu vermeiden.

Was sollte also eine ideale Gebrauchsanleitung beinhalten?

Die Gebrauchsanleitung Promise Technology S150 sollte vor allem folgendes enthalten:
- Informationen über technische Daten des Geräts Promise Technology S150
- Den Namen des Produzenten und das Produktionsjahr des Geräts Promise Technology S150
- Grundsätze der Bedienung, Regulierung und Wartung des Geräts Promise Technology S150
- Sicherheitszeichen und Zertifikate, die die Übereinstimmung mit entsprechenden Normen bestätigen

Warum lesen wir keine Gebrauchsanleitungen?

Der Grund dafür ist die fehlende Zeit und die Sicherheit, was die bestimmten Funktionen der gekauften Geräte angeht. Leider ist das Anschließen und Starten von Promise Technology S150 zu wenig. Eine Anleitung beinhaltet eine Reihe von Hinweisen bezüglich bestimmter Funktionen, Sicherheitsgrundsätze, Wartungsarten (sogar das, welche Mittel man benutzen sollte), eventueller Fehler von Promise Technology S150 und Lösungsarten für Probleme, die während der Nutzung auftreten könnten. Immerhin kann man in der Gebrauchsanleitung die Kontaktnummer zum Service Promise Technology finden, wenn die vorgeschlagenen Lösungen nicht wirksam sind. Aktuell erfreuen sich Anleitungen in Form von interessanten Animationen oder Videoanleitungen an Popularität, die den Nutzer besser ansprechen als eine Broschüre. Diese Art von Anleitung gibt garantiert, dass der Nutzer sich das ganze Video anschaut, ohne die spezifizierten und komplizierten technischen Beschreibungen von Promise Technology S150 zu überspringen, wie es bei der Papierform passiert.

Warum sollte man Gebrauchsanleitungen lesen?

In der Gebrauchsanleitung finden wir vor allem die Antwort über den Bau sowie die Möglichkeiten des Geräts Promise Technology S150, über die Nutzung bestimmter Accessoires und eine Reihe von Informationen, die erlauben, jegliche Funktionen und Bequemlichkeiten zu nutzen.

Nach dem gelungenen Kauf des Geräts, sollte man einige Zeit für das Kennenlernen jedes Teils der Anleitung von Promise Technology S150 widmen. Aktuell sind sie genau vorbereitet oder übersetzt, damit sie nicht nur verständlich für die Nutzer sind, aber auch ihre grundliegende Hilfs-Informations-Funktion erfüllen.

Inhaltsverzeichnis der Gebrauchsanleitungen

  • Seite 1

    F AST T RAK S150 TX4 U SER M ANUAL Versi o n 1 . 3[...]

  • Seite 2

    FastTrak S150 TX4 User Manual ii Copyright © 2003 Promi se Technol ogy, I nc. Copyright by Pro mise T echnology , Inc. (Prom ise Techn ology ). No part of t his manual may be repro duced or trans mitted i n any form w itho ut the ex pressed, written perm ission of Pr omise Technolo gy. Trademarks Promise, and t he Promi se logo are r egistere d in[...]

  • Seite 3

    iii Contents Chapter 1: Introduction ........................................................................................ 1 FastTrak S 150 TX 4 ...................................................................................... 1 Promise Array M anagement U tility (PAM ) .................................................... 2 Key Features a n[...]

  • Seite 4

    FastTrak S150 TX4 User Manual iv Existing W in dows ME Installa tion............................................................... 39 Confirming Windows ME Driver Installatio n ............................................... 39 New W indow s NT4.0 Insta llati on................................................................ 40 Existing Window s N[...]

  • Seite 5

    1 Chapter 1: Intr oduct ion Thank you for pur chasing Pro mise T echnolo gy’s Fa stTrak S 150 TX 4 RAID controlle r card. T he PC which you are u sing ei ther already contai ns FastT rak S150 TX 4 installed by a third- party or y ou have ac quired a FastT rak S150 T X4 retail product for your ex isting PC and p lan to i nstall the card yourself. [...]

  • Seite 6

    FastTrak S150 TX4 User Manual 2 Promise Array Management Utili ty (PAM) The Promise Array Managem ent (PAM ) utility offer s local a nd remot e management and mon itoring of all FastT rak arrays that ex ist anyw here on a network. Windows-ba sed GUI provides em ail not ification o f all m ajor events/alar ms, me mory c ache management, loggin g for[...]

  • Seite 7

    Chapter 1: Introduct ion 3 Key Features and Benefits The follow ing infor mation offers an overview of the maj or feat ures of y our new Promise FastT rak S 150 TX 4. Advanced Hardware Design Features Benefits Supports 66M Hz PCI bus motherboar ds (auto matically backw ard compatible w ith 33MHz PC I slots) Allows max imum dat a transfer s of up to[...]

  • Seite 8

    FastTrak S150 TX4 User Manual 4 Employs the latest Pr omise PCI Serial ATA ASIC technolo gy Fully suppor ts Seria l ATA spe cification s with 150 MB/sec t iming and CRC e rror-checking at high spee ds. Mirroring sup ports aut omatic background re build s Fault tolerance can be restor ed automat ically without rebo oting. Compatibility Features Bene[...]

  • Seite 9

    5 Chap ter 2: Inst allati on This secti on is d esigne d to qui ckly get y our FastT rak S150 T X4 Serial ATA RAID controlle r card up and run ning using th e defaul t settin gs, w hich will be o ptimal for most user s. If you w ish to modify any of the defa ult set tings, plea se refer to Chapter 3 , page 15, Using F astBuil d™ Configu ration U [...]

  • Seite 10

    FastTrak S150 TX4 User Manual 6 Installing the FastTrak Ca rd The FastTr ak TX 4 Serial ATA RAID card fits int o any av ailab le PCI sl ot on your PC’s mother board (se e Figure 1, be low ): • 32-bit PCI sl ot (must be PC I 2. 2 or 2.3 comp liant) • The 32-bit port ion of a 64-bit P CI slot 1. Remove th e cover of y our syst em. 2. Remove the[...]

  • Seite 11

    Chapter 2: Instal lation 7 Installing the Hard Drives Important If you w ish to includ e your current bo otable S erial AT A drive using the W indows NT 4.0, Windows 2000 , or Windows X P operating sy stem a s part of a bootable M irrored (RAID 1) array on your FastT rak S erial ATA R AID card, do N OT conn ect the hard drive to t he F astTrak y et[...]

  • Seite 12

    FastTrak S150 TX4 User Manual 8 TX4 FastTra k 150 Figure 2. FastTrak S150 TX4 card 3. Attach the Y -cable power spl itters to the Seria l ATA hard dr ives. Note The FastTr ak S150 T X4 RAID controlle r is a PCI P lug-n-Play (PnP) device. No change s are necessary in the M otherboar d CMOS Setup for re sour ces or drive types in mo st appli cations.[...]

  • Seite 13

    Chapter 2: Instal lation 9 Creating Your Disk Array You w ill now use the onboard FastBuild™ B IOS uti lity to create your arr ay us ing the attached drives. There are three d iffer ent scenar ios in cre ating this array. You can cr eate an array for: • Performance • Security, usi ng new hard drive s (recommended) • Security, usi ng an ex i[...]

  • Seite 14

    FastTrak S150 TX4 User Manual 10 FastBuild (tm) U tili ty 2.xx (c) 2002-2005 Pro mise Tec hnology , Inc. [Auto Setup Opt ions M enu] Optimize Arr ay for: Performance [ Auto Setup Co nfiguration ] Mode ....................................................................... Stripe Spare Drive ..........................................................[...]

  • Seite 15

    Chapter 2: Instal lation 11 Creating a Securit y Array with Ne w Drives Use this sett ing to c reate a M irrored (RAID 1) array w ith tw o new hard driv es. If one of the driv es ha s data o n it, follow the Creat ing a Se curity Array w ith an Existing Data Dri ve procedur e on the nex t page. Note When creating a Securi ty arra y with new drives,[...]

  • Seite 16

    FastTrak S150 TX4 User Manual 12 Creating a Securit y Array with an Existing Data Driv e Use this sett ing to c reate a M i rrored (RAID 1) array w ith a ne w hard driv e and an existing driv e with d ata and/ or the bo otable syste m driv e in your sy stem. Use a new driv e of identica l or larger stora ge capacity as th e existin g drive. Warning[...]

  • Seite 17

    Chapter 2: Instal lation 13 Source Disk Channel:ID Drive M odel Capacity (M B) ----- ----- ----- Target Disk Channel:ID Drive M odel Capacity (M B) ----- ----- ----- [Please Sele ct A Source Disk] Channel:ID Drive M odel Capacity (M B) 1 : SEAGATE S380023AS 80024 2 : SEAGATE S380023AS 80024 [ ↑ ] Up [ ↓ ] Dow n [ESC] Exit [Ctrl-Y ] Save 4. Use [...]

  • Seite 18

    FastTrak S150 TX4 User Manual 14 Creating a Security Array with Quick Initia lization Use this setting to create a M i rrored (RAID 1) array w ith one or two ex isting har d drives contain ing data that you do not want to keep . This method creates a mirrored arr ay and eras es the first data block fro m your ex isting driv es. Warning Using the Qu[...]

  • Seite 19

    15 Chapter 3: Usin g FastBuild C onfiguratio n Utility The FastBuild C onfi guration U tility of fers severa l menu choic es to create and manage the dr ive array on the Promise F astTrak S 150 TX 4 RAID C ontroller card. For purpo ses of t his man ual, it i s assu med you hav e alr eady cre ated an array in the pr evious chapter and now w ish to m[...]

  • Seite 20

    FastTrak S150 TX4 User Manual 16 If your array g oes Offlin e, cont act Promi se Techni cal S upport for assi stance . See Appendix B. Navigating the FastBuild Setup Menu When using t he menu s, thes e are s ome of t he basi c navigat ion ti ps: Arrow key s highlight s throu gh choice s; the Space bar allow s to cyc le thro ugh optio ns; Enter sele[...]

  • Seite 21

    Chapter 2: Gett ing Started 17 Creating Array s A utomatically The Auto Setup (1) select ion fr om the M ain Menu can intuitiv ely help cre ate your di sk array. It w ill assign all av ailable driv es appr opriate f or the di sk array y ou are cr eating. After making a ll sel ection s, pre ss Ctrl-Y to Save the select ions. Fa stBuild w ill automat[...]

  • Seite 22

    FastTrak S150 TX4 User Manual 18 Note FastTrak S 150 TX 4 permits striped arrays usi ng 1, 2, 3 , or 4 drives atta ched i n Auto Setup mo de. Under the Se curity setti ng, Fa stTrak S15 0 TX 4 permits tw o drives to be used for a sing le M irrored array or four drive s to be used for a M irrored/Striped array in Auto Setu p. Security (RAID 1 Mirror[...]

  • Seite 23

    Chapter 2: Gett ing Started 19 Using a Hot Spar e Dr iv e If a third dr ive is att ached a nd i s not assig ned to a mirrored tw o-drive disk array (one optimiz ed for Se curity), it w ill be recogn ized as a spare drive. Su ch a driv e is immedi ately used as a s tandby repla cement . It is automat ically a dded to an array once a disk mem ber of [...]

  • Seite 24

    FastTrak S150 TX4 User Manual 20 Viewing Drive Assignments The View Drive Assig nments ( 2) option in the M ain Menu displays w hether drives are a ssigne d to a di sk a rray or are u nassigne d. Under the As signme nt column , drives are labe led with t heir a ssigned disk array or show n as Free if unassigne d. Such Fre e drives c an be us ed for[...]

  • Seite 25

    Chapter 2: Gett ing Started 21 Manually Creati ng an Array The Define Arr ay (3) opt ion fro m the M ain Menu allow s user s to begin the process of manually defining the driv e ele ments a nd RAID l evels for one or multiple di sk array s atta ched t o FastT rak S150 T X4. Users will commo nly cre ate on e or two dr iv e array s with Fas tT rak S1[...]

  • Seite 26

    FastTrak S150 TX4 User Manual 22 Selecting A rray Type 1. Under the Defi nition sectio n of this menu, high light t he Array # for which y ou want to assig n a RAID lev el. 2. Press the S pacebar to cycle t hrough t hree array types: • Performance (RAID 0 Striping) • Security (RAID 1 M irroring) • RAID 0+1 Stripin g/M irroring (for 4 dr ives)[...]

  • Seite 27

    Chapter 2: Gett ing Started 23 Gigabyt e Boundary The Gigaby te Boundary fe ature is design ed for mirrore d array s (RAID 1 or RAID 0+1) in w hich a drive h as fai led and the user cannot replac e the dr ive w ith the same capa city or larger . In stead, the G igabyte Bou ndary fe ature pe rmits t he installatio n of a rep lacem ent dr ive that is[...]

  • Seite 28

    FastTrak S150 TX4 User Manual 24 Creating a Strip ed A rray As descr ibed in the Drive A ssi gnments O ption se ction a bove , if you select ed a performance arr ay, fol low the direction s here. 1. Set the Strip e Block size. 64 K B is t he defau lt. 2. Assign new drives to t he Per forman ce array . You may ass ign fro m one to f our drives . If [...]

  • Seite 29

    Chapter 2: Gett ing Started 25 A dding Fault Tolerance to an Existing Drive FastTrak S 150 TX 4 w ill create a mir rored array usin g an ex isting sy stem drive with data. Y ou must assign th e ex isting dr ive and another drive of same or larger capacity to the M irroring array. The BIO S will send the ex istin g data to t he new blank drive. Warn[...]

  • Seite 30

    FastTrak S150 TX4 User Manual 26 Source Disk Channel:ID Drive M odel Capac ity (M B) Target Disk Channel:ID Drive M odel Capacity (M B) [Please Select A Sour ce Disk] Channel:ID Drive M odel Capacity (MB) 1 : SEAGATE S380023AS 80024 2 : SEAGATE S380023AS 80024 [ ↑ ] Up [ ↓ ] [ESC] Ex it [Ctrl-Y] Save 4. Press the arrow key s to choos e which dr[...]

  • Seite 31

    Chapter 2: Gett ing Started 27 Array has been created. <Press Any Key to Reb oot> 8. Press any key to reb oot the system. Creating a Hot Spare Drive fo r Mirrored Array s For automat ic rebuild s of a mirr ored array, attach a s pare dri ve to the FastTr ak S150 TX 4. Drives that are not assigned to an array and are t he same size or larger t[...]

  • Seite 32

    FastTrak S150 TX4 User Manual 28 Deleti ng an Array The Delete Arr ay (4) M enu opt ion allow s for deletio n of di sk a rray ass ignments. This is not the sa me as d eletin g data fro m the drive s themsel ves. Important If you delete an array by accid ent, immedi ately d efine a new array identica l to one you delet ed. Thi s action nor mally rec[...]

  • Seite 33

    Chapter 2: Gett ing Started 29 FastBuild (tm) U tili ty 2.xx (c) 2002-2005 Pro mise T echnology , Inc. [ Define Array M enu ] Array No RAID Mode T otal Drv Capacity(M B) Status Array 1 Stripe 2 160048 Functional Stripe Block: 64 KB Gigabyte Boundary : OFF [ Drive Ass ignmen ts ] Channel:ID Drive M odel Capacity (M B) Assignment 1 : SEAGATE S380023A[...]

  • Seite 34

    FastTrak S150 TX4 User Manual 30 Rebuildi ng a Mirrored Array The Rebuil d Array (5) M enu option can be used to rec over fr om an error in a mirrored dis k array. Y ou will re ceive a n error me ssage w hen booti ng your system fro m the FastT rak BIO S. Important Drives M UST be repla ced if t hey contain any physi cal errors. Follow the se steps[...]

  • Seite 35

    Chapter 2: Gett ing Started 31 FastBuild (tm) U tili ty 2.xx (c) 2002-2005 Pro mise T echnology , Inc. [ Rebuild Array M enu ] Array No RAID Mode Total D rv Status Array 2 Mirror 2 Critical Stripe Block: N ot Avail able Gigabyte Boundary : ON [ Select Driv e for Rebu ild ] Channel:ID Drive M odel Capacity (M B) 1 : SEAGATE S380023AS 80024 [ Keys Av[...]

  • Seite 36

    FastTrak S150 TX4 User Manual 32[...]

  • Seite 37

    33 Chapter 4: Ins t a lling Sof t w are Drivers Following are driv er insta llatio n procedures for the W indows operating syste ms that support th e FastT rak S15 0 TX 4 Controller. T he FastT rak T X4 softw are drivers for W in dows are includ ed on the driver dis kette. Drivers an d insta llation instru ctions for o ther Op erating Sy ste ms are[...]

  • Seite 38

    FastTrak S150 TX4 User Manual 34 New Windows XP Installati on The follow ing deta ils the install ation of t he FastT rak T X4 driv ers while install ing Windows X P. 1. Start the insta llation: • Floppy Insta ll: Boot t he com puter w ith the W indows X P installatio n diskettes. • CD-ROM Install: Boot fr om t he CD- ROM. Press F6 after the me[...]

  • Seite 39

    Chapter 4: Installing Software Drivers 35 Existing Wi ndows XP Installation After installi ng the Fa stTr ak S150 T X4 card an d reboot ing y our syst em, Windows X P setup w ill sh ow a “Foun d New Hardware” dialo g box . Under Windows X P, “M ass Storage Controller” w ill be di splay ed. 1. Insert the Fas tTrak T X 4 driver diskett e into[...]

  • Seite 40

    FastTrak S150 TX4 User Manual 36 New Windows 2000 Installation The follow ing deta ils the install ation of t he FastT rak T X4 driv ers while install ing Windows 20 00. 1. Start the insta llation: • Floppy Insta ll: Boot t he com puter w ith the W indows 2000 inst allation diskettes. • CD-ROM Install: Boot fr om t he CD- ROM. Press F6 after th[...]

  • Seite 41

    Chapter 4: Installing Software Drivers 37 Existing Windows 2000 Installation After installi ng the Fa stTr ak S150 T X4 card an d reboot ing y our syst em, Windows 20 00 setu p will s how a “New Hardw are Found” dia log box . Under Windows 20 00, “PCI M ass Sto rage Control ler” w ill be disp layed. 1. Choose Add New Hardware W izard from t[...]

  • Seite 42

    FastTrak S150 TX4 User Manual 38 New Windows ME Installati on The follow ing deta ils the install ation of t he FastT rak T X4 driv ers while install ing Windows M E. 1. Install t he FastT rak TX 4 controller car d into your syste m. 2. Install Window s ME fully. 3. After installat ion, go to the Sta rt menu an d choose Se ttings. 4. From the Set t[...]

  • Seite 43

    Chapter 4: Installing Software Drivers 39 Existi ng Windows ME Installation The follow ing sec tion det ails t he instal lation o f FastT rak T X4 driv ers on a system that has Window s ME already inst alled and ru nning. 1. After installi ng the Fa stTrak S 150 T X4 control ler card and config uring the hard drives, pow er up the syst em and b oot[...]

  • Seite 44

    FastTrak S150 TX4 User Manual 40 New Windows NT4.0 Installation The follow ing deta ils the install ation of t he FastT rak T X4 driv ers while install ing Windows NT 4.0. 1. Start the syst em ins tallati on by booting fr om the Window s NT disk: • Floppy inst all: boo t the sy stem with the W in dows N T insta llati on diskettes. • CD-ROM disk[...]

  • Seite 45

    Chapter 4: Installing Software Drivers 41 Existing Wi ndows NT4.0 Installation The follow ing sec tion det ails t he instal lation o f FastT rak T X4 driv ers on a system that has Window s NT4.0 alrea dy inst alled an d runnin g. NOTE : Do not attach th e boot drive or any other hard drive t o the F astTrak T X4 controlle r card be fore co mpleting[...]

  • Seite 46

    FastTrak S150 TX4 User Manual 42 New Windows 98 Installation The follow ing sec tion det ails th e instal lation o f the Fa stTrak T X 4 drivers w hile install ing W indow s 98. 1. Install t he FastT rak S150 T X4 contr olle r card an d conf igure t he hard drive(s), parti tion and format y our hard driv e(s), i f nece ssary. 2. Install Window s 98[...]

  • Seite 47

    Chapter 4: Installing Software Drivers 43 Existi ng Windows 98 Installation The follow ing sec tion det ails t he instal lation o f FastT rak T X4 driv ers on a system that has Window s 98 already i nstalled and run ning. 1. After installi ng the Fa stTrak S 150 T X4 control ler card and config uring the hard drives, pow er up the sy stem a nd boot[...]

  • Seite 48

    FastTrak S150 TX4 User Manual 44[...]

  • Seite 49

    45 Chapter 5: Disk Array Concept s About FastTrak S150 TX4 FastTrak S 150 TX 4 is a high performanc e Serial AT A/Ultra AT A RAID controll er card that f eatures concurr ent d ata channel operatio n and on board BIO S. The channels on the Fa stTrak S15 0 TX 4 support con current op eration that al lows for overlapped I/O under multi-t asking oper a[...]

  • Seite 50

    FastTrak S150 TX4 User Manual 46 Disk Arra y Terms Disk A rra y Description A disk array is forme d from a g roup of tw o or mor e disk driv es tha t appear to th e system as a sing le drive. T he adv antage of an array is to pr ov ide better throughput perf ormance and/o r data faul t toleran ce. Better perfor mance is a ccompl ished by s haring t[...]

  • Seite 51

    Chapter 5: Disk Array Conc epts 47 About RAID Levels Striping (RAID 0) Reads and w rites se ctors o f data i nterleav ed betw een multi ple drive s. When any disk memb er fails, it affects the ent ire array . Performan ce is better than a s ingle drive since the w orkload is balance d betw een the array mem bers. This array ty pe is f or high perf [...]

  • Seite 52

    FastTrak S150 TX4 User Manual 48 Mirroring (RAID 1) Writes dupli cate dat a on to a pair of drives w hile rea ds are pe rformed in paralle l. ATA RAID 1 is fault tolera nt be cause e ach drive o f a mirror ed pair is ins talled o n separate IDE channe ls. If o ne of the mirrored drives suf fers a mechan ical failur e (for example, spindl e failur e[...]

  • Seite 53

    Chapter 5: Disk Array Conc epts 49 Striping / Mirroring (RA ID 0+1) A combinatio n of RAID 0 and RAID 1 array s. It can i ncrease perfor mance by reading and w riting data in paralle l while pr otectin g data w ith dupl ication . A minimum of four driv es are r equired. With a four-driv e dis k array, two pair s of driv es are stri ped. E ach pair [...]

  • Seite 54

    FastTrak S150 TX4 User Manual 50 A bout Dual Data Redundanc y One unique (t hough rar ely occ urring) feat ure of RA ID 0+1 is dual faul t toleran ce. In some ca ses, tw o driv es can fail simul taneous ly y et the arr ay stil l maint ains th e integrity of d ata. Ther e are six com binatio ns in w hich tw o of t he four drive s can fail. FastT rak[...]

  • Seite 55

    51 Chapter 6: T roublesh ooting & Tip s This se ction is u sed to a ssist w ith troubleshooti ng conf licts and Fa stTrak S1 50 TX4 insta llation prob lems. Al so refer to th e READM E.TXT file on t he FastT rak S150 TX 4 driver and util ity di skette for more rec ent infor mati on as w ell as the PromiseOnl ine services li sted in Appendix B. [...]

  • Seite 56

    FastTrak S150 TX4 User Manual 52 Syst em CMOS Issues Set Motherboard C MOS Boot seque nce to boot t o FastTr ak S150 TX4 On some M otherboard BIO S, it is necessary to set the Boot sequence to SCSI, A:, C: sinc e the Promise card i s identified as a SCSI card. Motherboard CMOS di splay s C: or D: driv e failure during startup See the Driv e-Related[...]

  • Seite 57

    Chapter 6: Troubleshooti ng & Tips 53 Drive-Related Errors Critical Array Status Error Reported duri ng Boot If a criti cal status error me ssag e appears on t he F astTrak S 150 T X4 BIO S startup scree n for a mirrore d array (see below ), there i s a dri ve in the array that has failed or is not r espond ing. FastT rak S 150 TX 4 w ill ident[...]

  • Seite 58

    FastTrak S150 TX4 User Manual 54 Unable to Partition or Forma t Array This co ndition may occur w hen the Reserv e Sector of one o f the dr ives h as become corru pt or bad . Remo ving the R eserve S ector w ill remedy any i ssue related dir ectly to a B ad Re serv e Sector. Warning Before removin g the Res erve Sector of the dr ive(s), b ackup any[...]

  • Seite 59

    Chapter 6: Troubleshooti ng & Tips 55 Array Constantly Goes Into Critical or Offlin e Mode Duri ng Reboot See Unable t o Partitio n or For mat array , abov e. Cannot Rebuild Mirrored (R A ID 1) Array See Unable t o Partitio n or For mat array , abov e. Fatal Errors or Data Corruption A re Constantly Reported When Rea ding or Writing to Drive Ar[...]

  • Seite 60

    FastTrak S150 TX4 User Manual 56 Operating Sy stem- Related Issues Different driv e lett ering under Window s NT This may ha ppen w hen using a SCSI car d in additi on to the Promise card. Windows NT does not neces sarily lo ad the dr iver for t he boo t device co ntroller first. T his result s in a driv e that in M S-DOS is t he C: driv e bei ng t[...]

  • Seite 61

    Chapter 6: Troubleshooti ng & Tips 57 “No Hard Dr ives Fou nd” Message A ppears During C D-R OM Install of Windows NT, 2000, or XP The F6 key w as not pressed a t the appro priate ti me. Rebo ot the sy stem , and press the F6 key w hen the me ssage “Set up is inspec ting y our comput er’s hardware co nfigurati on…” appears in Wi ndo[...]

  • Seite 62

    FastTrak S150 TX4 User Manual 58 Performance Tips Here are so me tips that may o ptimize perf ormanc e in a RAID 0 str iped array . If you are usin g an aud io/vid eo-editi ng card, we also r ecom mend review ing your card’s docu mentati on for ad diti onal infor mation. Use FastTrak S150 TX4 as D: or other non-bootable driv e in a Striped Array [...]

  • Seite 63

    Chapter 6: Troubleshooti ng & Tips 59 Change Setting of PCI Bus Utilization Certain bran ds of v ideo captur e car ds can produce a glit ch on play b ack of .AVI files. A sett ing of Le ss for PC I Bus ut ilization r educe s the ti me w hich FastT rak S150 TX 4 occupies on the PCI bus and free s that t ime for u se by other PCI devices an d wil[...]

  • Seite 64

    FastTrak S150 TX4 User Manual 60[...]

  • Seite 65

    61 Appendix A: Frequentl y Asked Ques tions This se ction l ists fre quently a sked quest io ns involv ing pre-in stallati on, drive issues, in stallat ion, and post-i nstallati on. Pre-Installation (Speed, Dev ice Types, C apaci ty, Cablin g) Q: What kind of hard driv es can I use f or a FastT rak S150 TX 4 array? A: You can u se any Seria l ATA h[...]

  • Seite 66

    FastTrak S150 TX4 User Manual 62 Q: How does the Fas tTrak S15 0 TX 4 RAID control ler prov ide st orage and/ or data prote ction with the ir array s? A: FastTrak S 150 TX 4 impleme nts thre e different ty pes of RA ID lev els as follows: RAID 0 (Stripe) For capacity – T he FastT rak S150 T X4 array will be as big a s the smallest HDD in the arra[...]

  • Seite 67

    Appendix A: FAQs 63 Q: Can I take a drive used in a F astT rak S15 0 TX 4 array and acces s it dir ectly with a differ ent con troller, such as t he one i ntegrated on the motherboar d? A: Only Single- drive strip ed (RAI D 0) and Mirrored (R AID 1) arr ay configura tions a llow the drive( s) to be a ccessed individua lly on another controlle r. Mu[...]

  • Seite 68

    FastTrak S150 TX4 User Manual 64 Installation Issues (Capacity, Boot ing) Q: Why are some drive s recogniz ed by the Fa stTr ak S150 TX 4 Array Setup utilities w ith only partial capaci ty? A: Some hard driv es shi p with a j umper that reduce s the ad dressabl e capa city of the drive t o preven t proble ms with old er syst ems th at don’t suppo[...]

  • Seite 69

    65 Appendix B: T echnical Support Promise Tech nical Su pport pr ovides several su pport opt ions for Promise u sers to access informat ion and updates. W e e ncourage y ou to us e one of o ur electronic servic es, whic h provide pr oduct i nfor mation updat es for t he mos t efficient servi ce and support. If you decid e to co ntact u s, please ha[...]

  • Seite 70

    FastTrak S150 TX4 User Manual 66 Pacific Rim Sale s Office E-mail Support support@pro mise.com .tw Fax T echnical Suppor t +886-3-578- 2390 Attention: Tec hnical S upport Phone Techni cal Supp ort +886-3-578- 2395 (Ex t. 8870) 9:00-6:00p m Taiw an Time If you w ish to write us for support: Promise Tech nology , Inc. Attn: Technic al Support 2F, No.[...]

  • Seite 71

    Appendix B: Technica l Suppor t 67 Limited Warranty Promise Tech nology, In c. (“Promi se”) w arrants that for Three (3) y ears fro m the time of t he delivery of the pr oduct t o the ori ginal end u ser: a) the produ ct will c onform t o Promis e’s spec ificati ons; b) the produ ct will be free fro m defect s in materi al and w orkma nship u[...]

  • Seite 72

    FastTrak S150 TX4 User Manual 68 No other do cument, sta tement or represe ntation may be r elie d on to v ary the terms of thi s limit ed warranty . Promise’s s ole res ponsibility w ith respect t o any pr oduct i s to do one of the following at its ow n discr etio n: a) replace the pr oduct w ith a conf orming un it of the same or sup erior pro[...]

  • Seite 73

    Appendix B: Technica l Suppor t 69 Returning Pr oduct for Repair If you susp ect a pro duct i s not w orking pro perly, or if you hav e any qu estion s about your pro duct, conta ct ou r Techni cal Suppor t Staff thro ugh on e of our Technical Serv ice s, making sure to pr ovide the f ollow ing info rmation: • Product model and ser ial nu mber (r[...]

  • Seite 74

    FastTrak S150 TX4 User Manual 70[...]