Talkswitch CT.TS005.001101.UK manuel d'utilisation

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- informations sur les caractéristiques techniques du dispositif Talkswitch CT.TS005.001101.UK
- nom du fabricant et année de fabrication Talkswitch CT.TS005.001101.UK
- instructions d'utilisation, de réglage et d’entretien de l'équipement Talkswitch CT.TS005.001101.UK
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Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Talkswitch CT.TS005.001101.UK ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Talkswitch CT.TS005.001101.UK et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Talkswitch en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Talkswitch CT.TS005.001101.UK, comme c’est le cas pour la version papier.

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Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Talkswitch CT.TS005.001101.UK, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Talkswitch CT.TS005.001101.UK. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    ANS WERS WITH IN TELLIG ENCE ® T ALK SWIT C H DOCU MENT A TION US ER GUIDE RELEAS E 3.24 CT . TS005.001101.UK For use in United Kingdom and Ir eland[...]

  • Page 2

    Copyright Inf ormation T alkSwitch Copyright 2006 — All Righ ts R eserved. T alkSwitch is a division of Centr epoint T echn ologies Inc . T alkSwitch and Appello® are r egi stered tr ademarks of Centr epoint T echnologies Inc . Repr oduction, adaptation or tr anslation without prior written permission is prohibited, e xcept as all owed un der th[...]

  • Page 3

    T ALKSWITCH USER GUIDE • UK & IR ELAND Thank you for purchasing th e T alkSwitch Phone System. This user guid e pro vides instructions f or installing, configuring and using y our T alkSwitch. Please rea d this section before y ou start installing the pr oduct. Important Safety Inf ormation P ow er & Lightning Sur ges Surg e protection de[...]

  • Page 4

    PREFAC E • Allo w the T alkSwitc h to r e ac h room temp eratur e before in stallation after shipping or stor age to av oid probl ems cau sed by cond ensation. Maint enance Do not attempt to repair a T al kSwitch unit yourself. Advisory Information Pow e r Fa i l u re When a power fai lure occ urs, Line 1 con nects to Exte nsion 4 o n each u nit [...]

  • Page 5

    TA B L E O F C O N T E N T S I T ABLE OF C ONTENTS CHAPTER 1: TALKSWI TCH INSTALLATION 1.1 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.2 Front Panel lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.3 Back Panel . [...]

  • Page 6

    II T ABLE OF C ONTEN TS CHAPTER 2: TALKSWITCH CONFIGURA TION 2.1 Install the TalkSwitch Configur ation Software . . . . . . . . . . . . . . . . . . . . . . . . . 13 2.2 Running the TalkSwitch so ftware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2.3 System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 7

    T ABLE OF C ONTENTS III 2.3.6 Call Back/DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 2.3.6.1 Auto Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 2.3.6.2 Prompted Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 2.3.6.3 DISA . . . . .[...]

  • Page 8

    IV T ABLE OF C ONTEN TS 3.4 Using the TalkSwitch Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 3.4.1 Activating voicemail boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 3.4.2 Retrieving messages/Ac cessing a voice mailbox . . . . . . . . . . . . . . . . 100 3.4.3 Pager and Cell Phone no[...]

  • Page 9

    TAL K S W I T C H I NS T A L L A T I O N 1 1.1 INSTALL ATION If any o f these items ar e missing, please conta ct your T alkSwitch deal er . Open the sy stem package , which will contain: • The T alkSwit ch Unit • AC Powe r Ad a p t o r 110V socket m ount a dapt or or 230V with pow er cord (s ub jec t to m ar ket mode l ) • USB cable (supplie[...]

  • Page 10

    2T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D 1.2 FR ONT P ANEL LIGHTS The fr ont panel con sists o f a po wer butt on (“Po wer”) an d five LED (Light Emittin g Diode) light s indicatin g th e usa ge of th e lines with differ ent states of i llumination. Light: State Description Line 1 On Solid Line 1 is curr ently in u se [...]

  • Page 11

    T AL KSWITCH INSTALLATI ON 3 1.3 BACK P ANEL Befor e you connect all y our phones an d lines to T alkSwit ch, y ou may wa nt t o configure the unit. This minimizes the di sr up ti o n t ime of yo ur te lep ho ne line s durin g the s ystem setup. See Chapter 2: Confi gurati on. 1.3.1 T alkSwitch 24 Models 1.3.2 T alkSwitch 48 Models Line 4 On Solid [...]

  • Page 12

    4T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D Po r t s P u r p o s e L1-L2 and L3-L4 (s ub jec t to mode l) T elephon e cables for conn ection to tel ephone compan y analogue (PSTN) teleph one lin e ports or demar cation point; or tel ephone lin e lightenin g protection if requir ed (see notes 1 & 2) E1-E4 and E5-E8 (s ub j[...]

  • Page 13

    T AL KSWITCH INSTALLATI ON 5 1.4 PLUGGING INT O THE BAC K PANEL 1.4.1 C onnectin g te lephone lin es Y ou can connect th e T alkSwitch t o the tel ephon e company’ s line sock ets usin g the 2-wir e teleph one cabl es pro vided t o ports L1-L2 or L1-L4 (subj ect to m odel). T ake n ote of which telephon e line is connected t o each Lin e port —[...]

  • Page 14

    6T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D 1.4.2 C onnectin g ext ension t elephones and other de vic es Y ou can connect an y regular analogue exten sion teleph one set, cordl ess (e .g. DECT) teleph one , or fax machin e to th e extension port s – E1-E4 and E1-E8 (s ub jec t to mo del ). Attach a single-line cor ded or c[...]

  • Page 15

    T AL KSWITCH INSTALLATI ON 7 1.4.4 C onnecting T alkSwitc h to a L AN and/or PC Ther e are curren tly four w ays t o connect t o T alkSwitch for PC configur ation — ov er the LAN (Eth ern et port), USB, Serial, or In ternet. 1.4.4.1 C onnecting T alkSwit ch to a L AN for local conf iguration If you w a nt t o connect multipl e T alkSwitch unit s [...]

  • Page 16

    8T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D progr ams ten d to ‘h old’ on t o COM ports , making them unav ailable for an y other progr ams . If you are havin g problem s communicating with T alkSwitch, pl ease check th e Chapter 6: H elp and T roubl esh ooting. 1.4.4.4 C onnecting t o T alkSwitc h over IP Ensur e T alkSw[...]

  • Page 17

    T AL KSWITCH INSTALLATI ON 9 units , thu s keep ing t he T alkSwit ch v oice-ov er-LAN data isolated fr om oth er data on the ne twork. Connect up t o four T alkSwit ch unit s (2 are sho wn in this illustration) t o the LAN switch or swit ched hub . 1.5.2 Setting the Unit ID for the first time When T alkSwit ch units ar e shipped from the manuf act[...]

  • Page 18

    10 T ALKSWITC H U S E R G U I D E • U K & I R E L A N D 1.5.3 C hang ing t he Unit ID T o change th e Unit ID, the configuration softw are m ust be cl osed! Press from a Local Exten sion to enter command m ode . Enter a passw ord if n ecessary an d dial 0 0 . The sy stem responds with the Unit ID of that particular T alkSwitch. In comman d mo[...]

  • Page 19

    T AL KSWITCH INSTALLATI ON 1 1 ther e will alway s be 10 Extension Ring Groups with the e xtension numbers 300-309. 1.5.5 K eep trac k of the lines and extensions T o keep tr ack o f the exten sions and lin es connect ed to ea ch T alkSwitch, label each unit with it s Unit ID. I t simplif ies matter s when you need to a dd or remove ext ensi ons an[...]

  • Page 20

    12 T ALKSWITC H U S E R G U I D E • U K & I R E L A N D disconnected, LA N failur e etc .). In this e ven t, all units can stil l answ er inbound calls with th e same Aut o Atten dant messa ges). V oicemail All Local Extension a nd R emote Extension V oicemail data is stored on the unit wher e the exten sions n ormally resid e . For exampl e [...]

  • Page 21

    T AL KS W ITCH CON F IG U RA TI O N 13 2.1 INSTALL THE T ALKS WITC H C ONFIGURATION SOFTWARE Insert th e T alkSwitch CD in t o your CD driv e . The Install pr ogram starts automa tically . If you pr efer to use Win dow s Expl orer: Double-click the My Computer ico n. Double-click the CD-R O M/DVD driv e. Double-click the Startscr een.exe fil e. F o[...]

  • Page 22

    14 T A LK SWIT CH USER GUIDE • UK & IRELAND 2.2 RUNNING THE T ALKSWITC H SOFTW ARE After the in stallation is complete , double-cl ick the T alkSwit ch icon. If T alkSwitch is currently connected to th e same n etwork as your PC, th e configuratio n softw are d e tects an d retrie ves the settin gs fr om T alkSwitch autom atically . If T alkS[...]

  • Page 23

    T ALKSWITC H CONF IGURATION 1 5 Button — Restor e Firm war e This button is only avail able/a ctive if a fi rm war e update has failed. Click it to start the T alkSwitch Firm ware Update procedur e and f ollo w the instru ctions . F or inform ation on Firm wa re updates , refer t o section 3.8 — Upgra ding th e T alkSwitch Softw are an d Firm w[...]

  • Page 24

    16 T A LK SWIT CH USER GUIDE • UK & IRELAND 2.3.1.1 File Menu 2.3.1.2 View Menu 2.3.1.3 T ools Menu Not e : Context sen sitive h e lp information is available f or e ach option in the configuration so ftware . Rest your m ouse cur sor over an y control f o r a second or tw o and th e information related to that con trol pops up. Open... Opens[...]

  • Page 25

    T ALKSWITC H CONF IGURATION 1 7 2.3.1.4 Help Menu T o access T alkSwitch docume nts in PD F f ormat (user guides , quick guides, ref ere nce s e tc. ), go to : Start Menu > Progr ams > T alkSwitch > Documentation. 2.3.2 C onfiguration Navigat ion The Configur ation Navigation organizes all th e configurat ion topics within fol der s. The f[...]

  • Page 26

    18 T A LK SWIT CH USER GUIDE • UK & IRELAND 2.3.2.1 Con figuration c onsiderat ions c onn ecting multiple units to a LAN When two or m ore units are connected to a LAN and ar e set up for netw ork use , you can configu re al l the conn ected unit s via the Serial or th e USB port to one o f the T alkSwitch units , or to a PC connected t o the[...]

  • Page 27

    T ALKSWITC H CONF IGURATION 1 9 2.3.3.1 Administration This screen allo ws y ou to assign a System nam e and Ad ministrato r passwor d for T alkSwitch. Th e Administrat or password giv es access to all configur ation options . The passw ord that is en tered is used at configuration start-up an d througho ut T ouch T one configuration. System Name: [...]

  • Page 28

    20 T A LK SWIT CH USER GUIDE • UK & IRELAND 2.3.3.2 IP C onfigurat ion Configure T alkSwitch IP settings : Click on Sy stem informatio n (to e xpand) Click IP Configuration. The Ra dio button “ Obtain IP and DNS inf ormation aut omatically” is sele cted. Not e : An administrat or passwor d mu st be set to avoid unauth orized access t o sy[...]

  • Page 29

    T ALKSWITC H CONF IGURATION 2 1 System IP Settings section If you hav e a DHCP (Dynamic Host Configur ation Pr otocol) serv er and y our T alkSwitch un it(s) is (ar e) connected t o the LAN, all fiel ds are fill ed with th e correct inf ormation. Public W AN IP Address Type o f public W AN IP a ddr ess for Intern et Connec tion: Select dynamic if y[...]

  • Page 30

    22 T A LK SWIT CH USER GUIDE • UK & IRELAND Downl oad on e of the application s specif ied on the site . It needs t o run on a PC connected t o the sam e LAN to update th e DNS servers. The r adio button ‘U se the f ollowin g IP and DNS inf ormation’ is sel ected System IP Settings section If ther e is no DHCP server present, th e follo w[...]

  • Page 31

    T ALKSWITC H CONF IGURATION 2 3 Subnet Mask: Enter the subnet mask f or the LAN. If you hav e a DHCP server running, this informat ion is obtaine d automatic ally . Default Gate way: Enter the IP a ddr ess of the gatew ay on your netw ork. A gatew ay is a hardwa re de vice (i. e. r ou ter/NA T) that connect s the office n etwork to the In ternet. T[...]

  • Page 32

    24 T A LK SWIT CH USER GUIDE • UK & IRELAND Expand th e System Information f old er an d click V oIP Configuration. In the “T alkSwitch Profile” tab T alkSwitch has a built- in SIP Server Pr oxy/R egistrar/Redir ect serv er . This fa cilitates the configuration and main tenance for m ulti-branch and telew orker applications. One l ocation[...]

  • Page 33

    T ALKSWITC H CONF IGURATION 2 5 Pro xy S erver Nam e: If this location is a cting as th e Proxy Serv er , it is fil led in aut omatically . If this location is not th e Pro xy Server , th en enter the IP a ddr ess or domain name associated to the Pro xy Server . If the Serv er is using a differ ent port num ber than th e defau lt, specify th e port[...]

  • Page 34

    26 T A LK SWIT CH USER GUIDE • UK & IRELAND Pa s s wo r d : If this location is th e Pro xy/Registrar and y ou have enabl ed authentication, assign a password to this unit. This password is requir ed by all oth er location s for r egistration purposes. If t his unit is n ot th e Pro xy/Registr ar and authentication is requir ed, it must hav e[...]

  • Page 35

    T ALKSWITC H CONF IGURATION 2 7 In the “Service Pro vider Profile” tab A V oIP enabled T alkSwitch can register with V oIP service provid ers t o support calls u sing t heir service . Check with T alkSwit ch fo r the list of Service Pro viders that su pport T alkSwitch i nter op erability . Service Pro vider Name: Enter th e name f or your V oI[...]

  • Page 36

    28 T A LK SWIT CH USER GUIDE • UK & IRELAND Outbound Pr oxy: Enter the Outbound Pr oxy (if requir ed) associated with the Service Pro vider . Rea lm /D oma in : Enter the R ealm/Domain (if required) associated with the Service Pro vider . V oIP numbers The d escriptions f or the V oIP number s und er the T alkSwitch Pr ofil e tab are the same[...]

  • Page 37

    T ALKSWITC H CONF IGURATION 2 9 In the “Phone numbers” section In the “T elephone company services” section Click on Activate Line t o enable the tel ephone lin e port. Enter the normal teleph one n umber for the tel ephon e line as the Main Number . If your ar e using a Distin ctive Ringin g s ervice for alternative tel ephon e number s fr[...]

  • Page 38

    30 T A LK SWIT CH USER GUIDE • UK & IRELAND 3-W ay Calling/Confer ence T alkSwitch can work with a servi ce to forw ard calls to R emote Extension s or other e xternal phone n umbers while u s ing th e same line (Sam e Line Connect). Y ou can u se this service as an option for brid ging calls t o external number s when calling in to T alkSwit[...]

  • Page 39

    T ALKSWITC H CONF IGURATION 3 1 2.3.3.5 V oIP Numbers The V oIP enable d T alkSwitch unit supports 4 V oIP lines per unit. Up t o 12 V o IP phon e number s can be assigned for ea ch unit so that unique call handlin g scenarios can be configured f or up to 12 number s. F or exampl e, y ou might assign a gen eral number f o r cust omers t o rea ch th[...]

  • Page 40

    32 T A LK SWIT CH USER GUIDE • UK & IRELAND Phon e numbers 250-299 have sp ecial fu nctionality with T alkSwit ch. These number s can be dialed directly fr om an y exten sion or Auto At tendan t and are r outed autom atically via V oIP to the d estination with th e number assigned to on e of it s ports. P art of the r ole o f an administr ato[...]

  • Page 41

    T ALKSWITC H CONF IGURATION 3 3 Unde r ‘S et Li ne Hunt Grou p’ , s ele ct the l ine s you wis h to add to t he Hunt Group b y checkin g the box n ext to the lin e . 2.3.3.7 Automatic R oute Selection and T oll R estriction Aut omatic Route Sel ection (ARS) all ow s outg oing calls t o be redir ected to differen t tel ephon e lines or V oIP tru[...]

  • Page 42

    34 T A LK SWIT CH USER GUIDE • UK & IRELAND The comparison is based on fin ding the maxim um number of l ead ing digit s that mat ch. If a mat ch is f oun d the call foll ows th e action specifi ed in th e ARS tabl e. The a ction can be to bl oc k th e call with an ann ouncem ent or re-r oute it to an alternative Lin e Hun t Group. Th e Line [...]

  • Page 43

    T ALKSWITC H CONF IGURATION 3 5 • If necessary , click Mov e Up or Mov e Down to ch a nge the o rder of the lines . Entering Leading Digits and Assigning Actio ns What are lea ding digits? • Leadin g digit s are th e first digit or fi r st sev e ra l digits o f an in ternational access cod e , country cod e , area cod e or phon e number . • L[...]

  • Page 44

    36 T A LK SWIT CH USER GUIDE • UK & IRELAND • Select th e d esired Acti on (route t o a specified line h unt gr oup or block calls) fr om the corr esponding pull- do wn list. Example: Not e: The entries that you specify for ARS mat c h the dialed digit s with the l ongest leadin g digits entry . If the n umbers dialed mat ch the digit s tha[...]

  • Page 45

    T ALKSWITC H CONF IGURATION 3 7 Set Local Extension Hunt Gr oup Access By def ault, all line hun t groups f or each l ocal extension ar e enabled. If y ou wish to restrict a ccess to some lin e hun t groups , you need t o disable the line hunt grou p s a t t he lo ca l ex tens io n. • Open the T alkSwitch Configuration softw a re . • Select Sy [...]

  • Page 46

    38 T A LK SWIT CH USER GUIDE • UK & IRELAND Additional Notes Emer genc y Access Numbers The em erge nc y access n umbers, sh own in the Em erg enc y Service Section of the AR S configuration wind ow , are alw ays allo wed thr ough ARS, ev en if the line is bl ocked. These n umbers ar e dependan t on the region an d chang e based on the co un [...]

  • Page 47

    T ALKSWITC H CONF IGURATION 3 9 Automatic Route Selection Ex amples 2.3.3.8 Fax Information If you have a d edicated fax line or a Distinctiv e Ring n umber for a fax ma shine associated with a line , choose the fax n umber in the list. If you d on’t have a lin e dedicated for inboun d faxin g, select ‘None’ . If you d o not see your fax n um[...]

  • Page 48

    40 T A LK SWIT CH USER GUIDE • UK & IRELAND 2.3.3.9 Local Extensions Local Extensions ar e phon es or de vices connected t o an y of the e xt ension ports at the ba ck of T alkSwitch. See se ctions 1.3 and 1.4 f or more d etails on connectivity . Select the e xtension(s) you wish t o configure . Local Extensions ar e activ ated with the assoc[...]

  • Page 49

    T ALKSWITC H CONF IGURATION 4 1 Caller ID Information section Last Name/Fir st Name: Enter the fir st and last name o f the person associated with the exten sion. The last nam e is re quired if t he per son is in clud ed in th e ‘Dial by Na me’ di rect ory listing u sed by th e A uto Atte ndan t. The per son usin g that extension mu st also rec[...]

  • Page 50

    42 T A LK SWIT CH USER GUIDE • UK & IRELAND the f ax goes o ff hook, T alkSwit ch hun t s the specified lin es for an availabl e line . This featur e all ow s users t o avoid dialin g extra dig its t o access a line . Hunt Group A ccess (butt on) This is used if you w ant t o permit or restrict specific Hu nt Group a ccess to the e xtension. [...]

  • Page 51

    T ALKSWITC H CONF IGURATION 4 3 Choose a Rem o te Extension to configur e . Y ou mu st enter a phon e number in ord er for the e xtension to be con sider ed activ e by th e sy st em. Last Name/First Name: Enter the fir st and last name o f the person associated to th e exten sion. The last nam e is requir ed if the per son is to be inclu ded in the[...]

  • Page 52

    44 T A LK SWIT CH USER GUIDE • UK & IRELAND incomin g call has 3-W ay Calling/Confer ence or T ran sfer service (Centr e x/ Ple xar). If the line does n ot have an y of these services , the call will be forw arded u sing th e Hun t Group ch osen in the “Conn ect usin g:” section. If you have a ‘T ran sfer and cl ear’ service o n you r[...]

  • Page 53

    T ALKSWITC H CONF IGURATION 4 5 300 for the Sal es Departm ent, t o ri ng e xtension s 111, 112, 113, and 114. Ring Gr oup 301 might be f or T echnical Support, ringing e xtension s 115 and 116. Identify types of calls by differe nt ring patterns Example: Y ou are the pr e siden t of a compan y and you don’t wan t to handl e ca lls fro m the gene[...]

  • Page 54

    46 T A LK SWIT CH USER GUIDE • UK & IRELAND 2.3.3.12 On-hold/Ringbac k If you wish to hav e caller s listen to music or adv ertising whil e they are on hold , e na ble Mus ic on Ho ld i n t h is ta b. On-Hold Settings Ther e are 3 option s for when call ers ar e placed on hol d. 1. The de fault setting is t o play ‘dou ble beep ’ ton es t[...]

  • Page 55

    T ALKSWITC H CONF IGURATION 4 7 2.3.4 V oic email 2.3.4.1 Local Extension Voic em ail This section deal s with the in ternal v oicemail s ystem in cluded with T alkSwitch. It allo ws y ou to a ctivate Local, R em ote and Gen era l voice mailbox es and t o change gl oba l setting s to th e voicemail s ystem. W e recomm end t o expa nd th e mem ory f[...]

  • Page 56

    48 T A LK SWIT CH USER GUIDE • UK & IRELAND Mailbox Option section Play announ cement only: If you w ant to u se a local exten sion mailbox for informational purposes and pre vent caller s from recor ding messa ges , ch eck the ‘Play ann ouncem ent only’ box. Load Greeting (butt on): Y ou can loa d a pre-r ecord ed v oicemail g reeti ng f[...]

  • Page 57

    T ALKSWITC H CONF IGURATION 4 9 Se lec t Not i fi ca ti on S et ti ngs to s pe ci fy how yo u want T a l kS wi tch to hand le notification calls. Pag e r : Cl i ck the Pager che c k b ox i f you wa nt to b e no ti fi e d by p ager whe n new messag es arrive. A ctivate th e feature and enter the pa ger number and th e nume ri c me s sage to be di sp[...]

  • Page 58

    50 T A LK SWIT CH USER GUIDE • UK & IRELAND This feature works with FSK MWI m essag e compatible teleph one sets . Stuttered dial ton e is also pro vided. 2.3.4.2 Remot e Extension V oicemail Rem ote Exten sion voicemail is similar t o the Local Extension v oicemail. Ensu re th at th e rem ote exten sion has been enabl ed so that yo u can a c[...]

  • Page 59

    T ALKSWITC H CONF IGURATION 5 1 2.3.4.3 General V oicemail Gener al V oicemail is similar to bot h Local and R emo te Extension V oicemail. These ar e gen eric mailboxes u s ed for g ener al purposes like m essag es for a sales team or a tech nical support gr oup. Please r efer to section 2.3.4.1 f or inf ormation on the f ollo wing. Go to voicemai[...]

  • Page 60

    52 T A LK SWIT CH USER GUIDE • UK & IRELAND 2.3.4.4 Global Settings An y chang es mad e to Global Setting s affect all system v oice mailbox es. Global Message W aiting Indic ator This option is help ful if y ou use a limi ted number o f voice mailbo xes. Wh en a ne w messa ge is l eft in an y active v oice mailbox, th e P ow er/Data light pu[...]

  • Page 61

    T ALKSWITC H CONF IGURATION 5 3 View Mailbo x Data (butt on) View the d etails f or each v oice mailbox and announcem e nt f ollo wed b y a summary . This tool is u seful for managin g the voicemail r esources of th e syst em . Reset Mailbo xes (bu tton ) Example: An emplo yee has l eft the compan y and all greetings , messa ges and settings f or a[...]

  • Page 62

    54 T A LK SWIT CH USER GUIDE • UK & IRELAND switch ed manually or automatically (w ith Aut omatic M ode Swit ching ). Name the mod es since names ar e displayed el sewh ere in th e configuration softw are when ev er Mod es are u s ed. T o use the Aut omat ic Mod e Switchin g feature , activate it by clickin g ‘Use Aut omatic Mode Switching?[...]

  • Page 63

    T ALKSWITC H CONF IGURATION 5 5 pressin g firs t. This is u seful f or provi ding ‘vi rtual’ Exten sions associat ed with a mailbox f or telecomm uters or other part-time staff. Y ou can record or l oad up to 9 differ ent A uto A ttendant s with a total c o m b i n e d t i m e of 3 0 m i n u t e s ( s h a re w i t h v o i c e m a i l ) o r e x [...]

  • Page 64

    56 T A LK SWIT CH USER GUIDE • UK & IRELAND Example: 1. Fr om the local exten sion go o ff hook an d press t o enter command mod e , then d ial 4 1 . 2. After th e ton e , recor d your A uto A ttendant m es sag e . Press when y ou are don e . 3. Pr ess 5 1 to listen to y our recor ding. Recording A uto Attendants from an out-of-office phone 1[...]

  • Page 65

    T ALKSWITC H CONF IGURATION 5 7 Atten dant, use this option t o forwar d calls t o a Rem ote Extension for emer genc y purposes or direct cal ler s to a voice mailbox . If the call er selects ‘1’, ‘2’, ‘3’, ‘4’ or ‘5’ th en: T alkSwitch can perform on e of sev eral a ctions in th e table bel ow at th e se lec te d Au to Att end [...]

  • Page 66

    58 T A LK SWIT CH USER GUIDE • UK & IRELAND If a fax call is d etected then: If T alkSwitch det ects a fax call ( iden tified by th e CNG ton es emitted from the fax), it can route it t o a Local Extension. If you d o n ot wan t to u se fax detection, have T alkSwitch perform no a ction. After the A uto A ttendan t has finished playing an d n[...]

  • Page 67

    T ALKSWITC H CONF IGURATION 5 9 If 7 is dial ed T alkSwitch uses 7 t o preced e PBX Extension s o f anoth er Centr ex or PBX sy stem. If T alkSwitch is n ot connec ted to an other sy stem, 7 is inactiv e . If T alkSwitch is connected to anoth er PBX system, see section 2.3.5.4 for more de ta il s. If 80 – 88 or 9 is dialed If you pr ess ‘80 –[...]

  • Page 68

    60 T A LK SWIT CH USER GUIDE • UK & IRELAND Erase Instr uctions (button) Click this button t o display a dialog box sho wing the in structions on h ow to erase an Aut o Attendan t using a teleph one. I t is a good idea to er ase unused Aut o Attendan ts . The y share the m emory with v oicemail. View A uto A ttendant Tim e Usa ge T o view th [...]

  • Page 69

    T ALKSWITC H CONF IGURATION 6 1 Ri ng E xt ens ions on ly ( no Auto Att end ant is pl aye d) If you d on’t want th e Auto Attendan t to answ e r calls on this line , se lect this option. All the Local Extensions ar e set to rin g immediately during an inbound call b y default. No Call Cascad e action s (suc h as voicemail) can be perform ed if yo[...]

  • Page 70

    62 T A LK SWIT CH USER GUIDE • UK & IRELAND one m ore ring than the n umber of ring s you select. T alkSwitch uses the first rin g to d etermin e the rin g type and t o support Caller ID information. Adjust Sequence .. (button) Th is s ec t io n c ont ro ls how t he E xt e nsi o ns w il l ri ng bef ore the Au to At te nd ant answ ers th e cal[...]

  • Page 71

    T ALKSWITC H CONF IGURATION 6 3 Description s for V oIP n umbers and T e leph one Lines (section 2.3.5.3/4) on the f our features bel ow ar e the sam e . Ring Exten sions only (n o Aut o Atten dan t is play ed), Play Aut o Attendan t or , Go t o V oice Mailbox. and Adju st Sequence ... (button) 2.3.5.5 Local Extensions — C all Ca scade This secti[...]

  • Page 72

    64 T A LK SWIT CH USER GUIDE • UK & IRELAND If a call is manually tr ansf erred t o a Local Extension that is bus y , T alkSwitch foll ow s the Call Cascad e options f o r that extension. Ther e are 4 differen t ‘Call Cascad e ’ situations f or Local Extensions . 1. Bus y (at extension); 2. No answ er (at extension); 3. Ans wer (at exten [...]

  • Page 73

    T ALKSWITC H CONF IGURATION 6 5 2. No An swer tab — routin g options if this exten sion is not an swer ed after x ring s Select the n u mber of ring s and select one of th e actions . The a ction drop do wn list is th e sam e as for th e Bus y tab ex cept that the option ‘play bus y tone ” i s re pl ace d by ‘ kee p r ing ing ‘ . 3. An sw[...]

  • Page 74

    66 T A LK SWIT CH USER GUIDE • UK & IRELAND 2.3.5.6 Remot e Extensions — Cal l Casc ade Rem ote Extension Call Cascad e work s principally th e same w a y as the l o cal Extension Call Cascade . Please refer to section 2.3.5.5 and substitute the wor d Rem ote for Local. The Re mote Exten s ion Call Cascad e does n ot have a ‘Do not Distur[...]

  • Page 75

    T ALKSWITC H CONF IGURATION 6 7 1. Bu sy tab — routin g options wh en this ex tension is bu sy Cascad e options for f orwardin g calls: • go t o voice mailbox, • go t o local ext., • go t o remote e xt., • go t o rin g group, • pl a y a n nou nc eme nt , • go t o auto attendant, • play busy t o ne (e xample , if a fax ma chine is at[...]

  • Page 76

    68 T A LK SWIT CH USER GUIDE • UK & IRELAND 2.3.5.7 Extension Ring Groups — C all Cas cade Extension Rin g Groups — Call Cascad e is similar t o Local and R em ote Call Cascad e (sections 2.3.5.5 and 2.3.5.6). The Call Casca de r outing options ar e engag ed if the Ring Group is sel ected from th e Auto A ttendan t or if a call w as tran [...]

  • Page 77

    T ALKSWITC H CONF IGURATION 6 9 • go t o remote e xt., • go t o ring gr oup, • pl ay an nou nce ment, • go t o auto attendant, • queue at ring group, • play bus y ton e (exampl e , if a fax machin e is a t the e xtension), • hang up. F or mor e information on th e se features , see Chapter 3: Usin g T alkSwit ch. 2. No An swer tab —[...]

  • Page 78

    70 T A LK SWIT CH USER GUIDE • UK & IRELAND Y ou can make a dir ect call to T alkSwitch, act ivate Call Brid ge an d enter th e tele phon e number y ou wan t to dial. T alkSwit ch dial s th e number fr om your office tel ephon e or V oIP numbers and conn e cts the tw o ca lls to gether (th e ca l l yo u ma de to Talk Sw i tc h a nd the c al l[...]

  • Page 79

    T ALKSWITC H CONF IGURATION 7 1 importan t to r emember that a small initial l ong distance char g e is incurred at y o ur current l ocation when you a ctivate Prompted Call Back. 2.3.6.1 Auto C all Bac k T alkSwitch‘s Call Back/DIS A features give s you a ccess to your o ffice-based long distance savin gs plan fr om anywh ere ar ound the w orld.[...]

  • Page 80

    72 T A LK SWIT CH USER GUIDE • UK & IRELAND *70,1010555,, This correspon ds to 70 f or disabling th e Call W aiting feature , a 2 second pau se to w a it for th e new dial t one , 1010555 for th e lon g distance prefix, and a 4 second pause to wa it for the n ew dial ton e befor e dialing th e long distan ce phon e number . Number u sed t o t[...]

  • Page 81

    T ALKSWITC H CONF IGURATION 7 3 Allo w DIS A (Call Bridge): T o allow DIS A (Call Bridg e ) after a Call Back has been a ccepted, check th e Allo w Call Bridge bo x. Y ou may also r estrict th e Call Brid ge lin e access by selectin g the H unt Gr oup Access butt on. By default, Call Brid ge is enabl ed when Call Ba ck is activ ated. Y ou will not [...]

  • Page 82

    74 T A LK SWIT CH USER GUIDE • UK & IRELAND Number to call back: Enter this phon e number e xactly as you woul d normally dial the n umber from this lin e (do n ot enter a Line H unt Group in th e dialing strin g). T alkSwitch calls ba ck from the sam e line the call origi nated. Use dialing pr efix: ( with Call Back number) If you hav e to d[...]

  • Page 83

    T ALKSWITC H CONF IGURATION 7 5 Pick up a telephon e handset connec ted to th e T alkSwitch and u s e the foll owin g keypa d command s to r ecord the Pr ompted Call Back Announ ced Messag e: 1. Press to en ter comman d mode . Enter th e passwor d if re quired . 2. Enter the appr opriat e command as listed below . Af ter each comman d, press to con[...]

  • Page 84

    76 T A LK SWIT CH USER GUIDE • UK & IRELAND 2. A t the A uto Atten da nt m essag e , dial the H unt Gr oup for which you hav e the accoun t password (9 is def ault). Y ou are pr ompted for the passw ord. 3. Dial th e passwor d and press to access a T alkSwitch teleph one lin e . 4. A t this point, you can dial a number the sam e way as from t[...]

  • Page 85

    T ALKSWITC H CONF IGURATION 7 7 Line Controls If you need t o adju st the volum e of conv ersation s through the sy st em, you can adju st each lin e individually . Th e default setting s compensate f or loss created by T alkSwitch an d a portion of the l oss created b y your lin es. W e recomm end that y ou adju s t th e le vel f or each lin e sep[...]

  • Page 86

    78 T A LK SWIT CH USER GUIDE • UK & IRELAND Usin g these cod ecs can cause on e side o f the call t o sound ‘ch oppy’ because the br oadban d connection cann ot handle th e requir ed bandwidth. V oice Activity Detection (V AD): A typical v oice conv ersation m ay contain 35-50 percen t silen ce. If cust omer s need t o conserv e bandwidth[...]

  • Page 87

    T ALKSWITC H CONF IGURATION 7 9 Tr ansferring from a Home phone Y ou can tran sfer a call from a phon e connected in parall el to one o f the incomi ng T alkSwit ch lines (f or exampl e , you r hom e phon e if you hav e a ho m e - b a s e d b u s i ne s s ) to a L o c a l o r R e m o t e E x t e n s i o n , E x t e n s i o n R i ng G r o u p , an A[...]

  • Page 88

    80 T A LK SWIT CH USER GUIDE • UK & IRELAND Caller in queue r eminder When a caller is in queue at an extension alr e ady in u se , a remin der t one plays at the e xtension to l et them kno w the y have a caller in their queue . This option all ows y ou to turn o ff this fun ction. Call Back ring r eturn Y ou can adjust th e number of rin gs[...]

  • Page 89

    T ALKSWITC H CONF IGURATION 8 1 Setting up T alkSwitch behind an e xisting PBX 1. Conn ect the PBX extens ion to one o f T alkSwitch’ s Line por ts . Y ou may d o this with all your T alkSwitch lines (1 PBX exten sion per lin e) depen din g upon h ow man y Aut o A ttenda nt port s you wo uld lik e on the PBX. 2. Configur e incomin g calls on y ou[...]

  • Page 90

    82 T A LK SWIT CH USER GUIDE • UK & IRELAND Internal Caller ID options T alkSwitch can gen erate nam e and n umber Caller ID to ea ch exten sion during inter com calls. If y our Caller ID unit/tel ephone d oes not sup port the nam e option, choose to hav e T alkSwitch send th e number only . Audio Output Options T alkSwitch can output differe[...]

  • Page 91

    T ALKSWITC H CONF IGURATION 8 3 set the n ormal setting for th e country or teleph one compan y . It is recommen ded that exten sion telephon e sets with Recall, R, or Flash button s ar e used, t o en sure th e correct signal duration is sen t. Do t o mix teleph on e sets on the sam e system wi th differen t settings f or Recall or Flash. Accepted [...]

  • Page 92

    84 T A LK SWIT CH USER GUIDE • UK & IRELAND Auto A ttendant Adjustments Since T alkSwit ch allo ws call ers t o di al 100, 200, 300 series e xtensions an d 400 series mailbox es and all ow s fall-through option s for th e singl e digits 1, 2, 3, 4 and 5 at the Aut o Atten dant, ther e needs t o be a time limit on how lon g after th e fir st d[...]

  • Page 93

    T ALKSWITC H CONF IGURATION 8 5 Line CPC/Disconnect Clear Ringback Control If an extension seem s to ring ba ck as if a caller was on hold , but when answ ered, no on e is there , it could indicate a debounce pr oblem with the phon e hook/swit ch. When som eone at the e xtension han gs up, the handset bounces slightly t o cause a recall signal that[...]

  • Page 94

    86 T A LK SWIT CH USER GUIDE • UK & IRELAND Vo I P P o r t s SIP Signalling P ort: The d efault SIP signallin g port is 5060. If you n e ed to choose anoth er port, enter a v alue between 1024 an d 16556. Starting RTP P ort: The startin g RTP port for T alkSwitch is 6000. Fr om this starting poin t, T alkSwitch needs 4 port s for ea ch T alkS[...]

  • Page 95

    USING TALKS WITC H 87 3.1 IN THE OFFIC E — R E C EIVING CA LLS WITH OR WITHOUT THE AUTO AT TENDANT 3.1.1 R eceivin g calls using the Aut o Attendant If you d on’t have a r eception ist, th e Au to A ttendan t he lps y ou han dle all your inboun d calls an d helps to impr ove your corp orate ima ge . Once it has been configured and its m essag e[...]

  • Page 96

    88 T A LK SWIT CH USER GUIDE • UK & IRELAND see section 2.3.5. Once calls hav e been answ ered at a Local Exten sion, the y can be tr ansferr ed t o an y exten sion or v oice mailbo x. See section 2.2.4 f or more de ta il s. 3.2 IN THE OFFIC E — MAKIN G AND R EC EIVING CAL LS 3.2.1 Ma kin g call s from a L ocal Exten sion Place Intercom cal[...]

  • Page 97

    USING T ALKSWITCH 89 Call Pick Up T o intercept a call that is rin ging on an y other Local Extension bef ore or after th e Auto A ttendan t has enga ge d, pick up y our han dset . At th e T alkSwitch in ternal dial ton e, dial 9. This routes the call to your Local Extension. T o answ er a call ringin g specifically at an other exten s ion before o[...]

  • Page 98

    90 T A LK SWIT CH USER GUIDE • UK & IRELAND T o announce calls bef ore tr ansferrin g (Screened T ran sfer), put the caller on hol d and dial the appropriate e xtension number . If the per s on at the receivin g extension an swers and wishes t o take the call, hang up or dial ‘recall’ ‘4’ to compl ete the tr ansfer an d g et an intern[...]

  • Page 99

    USING T ALKSWITCH 91 3.2.5.2 Parkin g a caller using Aut o Park T o place a caller in the ne xt availabl e P ark Orbit, press ‘recall’ an d 510. Y ou hear a confirmation that indicates the caller has been parked successfully and in t o which Park Orbit. 3.2.5.3 Retrievin g a parked call Once th e caller is parked, retrie ve th e caller at anoth[...]

  • Page 100

    92 T A LK SWIT CH USER GUIDE • UK & IRELAND If the call came fr om the A uto Attendant and the e xtension has no voice mailbox: “The e xtension y ou have r eached is curren tly busy . If you wish to con tinue hol ding, pl ease remain on the line an d to r eturn to the main m enu, press .” If the call was tr ansferr ed from another e xtens[...]

  • Page 101

    USING T ALKSWITCH 93 that provid es the option to a ccept the queued call (press ) or leav e the caller in th e queue (press ) and return to th e dial ton e to make a new call. 3.2.7 Using t he T alkSwitc h Call W aiting feature The Cal l W aiting featu re is a ctivated as a ‘bu sy’ option at th e Call Cascad e routing f or a n y local e xtensi[...]

  • Page 102

    94 T A LK SWIT CH USER GUIDE • UK & IRELAND 1. Esta blish a call with an out sid e party . 2. Pla ce th e outsid e caller on hol d and dial th e number of th e other out side party . If you d on’t have ‘Dir ect Line A ccess’ enabled at your e xtension, dial ‘9’ or another H unt Group bef ore dialing the second ph one n umber . 3. Wh[...]

  • Page 103

    USING T ALKSWITCH 95 If someon e in the Ne w Y ork o ffice w ant s to rea ch som e on e in the M iami office , the y can dial one o f th e phon e number s associat ed to Miami (270-273). T alkSwitch aut omatically fi n ds an availabl e V oIP number an d connect s to th e Miami location. The T alkSwitch at th e Miami location handl e s th e call a c[...]

  • Page 104

    96 T A LK SWIT CH USER GUIDE • UK & IRELAND When a phon e in parallel with T alkSwitch is o ff-hook, you n otice that the correspon ding line ligh t flicke rs t o indic ate the lin e is busy . T alkSwit ch does not all ow exten sion s to in terfer e on a call that has the lin e in use . 3.2.11 Mo dems and tel ephone line ac ces s If your m od[...]

  • Page 105

    USING T ALKSWITCH 97 3.3 OUT OF THE OFFIC E — REC EIVING CALLS T HROU GH CALL F ORWARDING 3.3.1 The three ways to forward cal ls 1. A utomatic call forw ardin g The A u to A ttendant can automatically forw ard office cal ls t o your call forw arding teleph one n umber(s) (Rem ote Extensions). U se the A u to Atte nd ant m essag e to pr ompt calle[...]

  • Page 106

    98 T A LK SWIT CH USER GUIDE • UK & IRELAND If the sy stem is configured in the Tran sfer Options section to all ow call s screening, y ou dial 4 to complete a transfer or 5 to can cel the tr ansfer and r eturn to the call er . 3.3.3 S creen ing opt ions for f orwar ded ca lls The screenin g options f or Ca ll F orwar di ng ar e configured in[...]

  • Page 107

    USING T ALKSWITCH 99 3.3.4 Call s over V oIP with SIP phones and Gateways If telew orkers are conn ected to the s ystem via a certified compatible SIP de vice (i.e . gateway or SIP ph one), ther e are sev eral w ays f or that tele worker to in teract with T alkSwitch. Making calls Once th e phon e or gate way is r egistered with th e T alkSwitch SI[...]

  • Page 108

    100 T ALKSWIT CH USER GUIDE • UK & IRELAND 3.4.1 Ac tivat ing voic email box es Activ a te V oice mailbox es in the T alkSwitch configu ration so ftware . There ar e th ree s er i es of V o i ce m ai lb oxe s t h at yo u can act ivate in th e V oicemail section of th e configuration. 1. Local Exten sion mailbox es These mailbox es are gener a[...]

  • Page 109

    USING T A LKSWITCH 101 Local exten sions can tr ansfer emplo yees to a ccess voicemail b y pressin g ‘recall’, then pr essing and enterin g the mailbox n umber . If Direct Lin e Access is enabled, be sure t o press ‘recall’ befor e trying t o access y our mailbox. The fi rs t t ime you ac ce s s yo ur voi c em a il , yo u a re pro mp t ed t[...]

  • Page 110

    102 T ALKSWIT CH USER GUIDE • UK & IRELAND Change greeting op tions (press 2) Th is a llows you to re c ord a new pe rs on al voicemail gr eet ing. Th e def ault greeting is: “The e xtension y ou have r each ed is unav ailable at this time . Please leav e a m essage after th e ton e” . Change person al options (press 3) This all ow s you [...]

  • Page 111

    USING T A LKSWITCH 103 If you u se Rem ote Phon e Notification, you have th e option to a ccept or rej ect the notification call when y ou answ er . T o listen to messag es, press . T o pos tpone listenin g to m essages , press . F or detail s on configuring P ager and R e mote Ph one Notification, please see section 3.4. 3.5 MUSIC ON HOLD T alkSwi[...]

  • Page 112

    104 T ALKSWIT CH USER GUIDE • UK & IRELAND At th e Local Extension dial tone or at the A uto Attendant, dial to enter command m ode and en te r a password (if requir ed) . Dial an y of the f o llo wing Quick Commands an d press the sign. Automatic Mode Switching usin g the Time Scheduler Use th e configuration softw are t o activate T alkSwit[...]

  • Page 113

    USING T A LKSWITCH 105 a) Make another call Press . T alkSwitch disconnect s you from th e call in progress . Y ou ca n dial anoth er number or r edial the sam e n umber . b) Activ ate the A uto A ttendant Press . T alkSwitch en ds the DIS A session and activ at es the Aut o Atten dant. Once th e Aut o Attendant m essage begins playing, you hav e t[...]

  • Page 114

    106 T ALKSWIT CH USER GUIDE • UK & IRELAND Activ ate Call Back Ther e are two w ays to a ctivate Call Back. 1. U sing ‘Prompted Call Back’ Activ a tion: From y our out-of-office l ocation, dial a T alkSwitch tel eph one n umber . Let the line rin g until the A uto A t tendant an swer s your call and th en dial ‘6’ on the tel e phon e [...]

  • Page 115

    USING T A LKSWITCH 107 3.8 UPGRADING THE T ALKSWITC H SOFTWARE AND FIRMWARE W e are contin ually lookin g for w ays t o enhance y our comm unications capabilities . When n ew feat ures are a dded, w e wa nt T alkSwit ch user s to hav e immediate access t o the update . T alkSwitch supports firm ware updates for ad ding n ew features . Y ou can easi[...]

  • Page 116

    108 T ALKSWIT CH USER GUIDE • UK & IRELAND The T alkSwitch firmw are v ersion number of ea ch unit is i n the System information wi nd ow . In the T alkSwitch Configur ation start wind ow , click the link ‘View Sy stem Information’ . Step #2 — Download new softwa re and firmw are When you sel ect and click on the appr opriate ver sion f[...]

  • Page 117

    USING T A LKSWITCH 109 If the firm ware update w a s unsu ccessfu l, please f ollo w the in structions through the update process again. If probl ems persist, pl ease contact y our resell er or Ta lkSwitch. If you r eplaced y our computer with a ne w one , please u se the softw are that match es the latest ver s ion o f firm ware runnin g on T alkS[...]

  • Page 118

    [...]

  • Page 119

    CALL DE TAI L RE CORD LO GG ING 1 1 1 Th is c ha p te r c ove rs t he se tu p and re tr i eval of rec ord s gene ra te d by c a lls through the T alkSwitch ph one sy s tem. 4.1 ENABLING C ALL DET AIL REC ORD (C DR) LOGGING T alkSwitch can report th e CDRs in “real-tim e” to a comp uter connec ted to the unit’s serial port, or log th e CDRs in[...]

  • Page 120

    112 T ALKSWIT CH USER GUIDE • UK & IRELAND When st oring th e CDR to a fil e on T alkSwitch, appr oximately 6000 recor ds are stor ed in a circular buff er . This me an s that some time after 6000 r ecords , the old est recor ds will be deleted as n ew ones ar e created. This am ount s to 6000 recor ds cov er anywh e re fr om a couple o f day[...]

  • Page 121

    CA LL DE T AI L RECO RD LO GG I N G 11 3 3. Click on th e link for Call Detail Recor d (CDR) Management. 4. Y ou may eith er right click on Do wnloa d CDR to save th e information to your PC or l eft click on the link to view th e curren t information. Once th e CDR file has been downl oad ed, you can clear th e buffer/file by selectin g the link u[...]

  • Page 122

    114 T ALKSWIT CH USER GUIDE • UK & IRELAND 4.2.2 Serial Int erfac e — Re al Time to Seri al Interfac e In orde r to capture th e data in a real time environmen t you m ust have a PC connected t o T alkSwitch Unit ID 1 with a serial cabl e. 1. Laun ch Hyper T erminal b y clickin g Start -> Progr ams -> Accessories -> Communications [...]

  • Page 123

    CA LL DE T AI L RECO RD LO GG I N G 11 5 4. Set th e bits per second t o 57600. All other v alues may be left at their defa ul ts, the n cl ic k OK . 5. Click on T ransfer -> Capture T ext... 6. Sel e ct the appropriate dir ectory and filename t o save the data. Click Start . 4.3 ANALYZING THE DATA The data can be vie wed either thr o ugh the w [...]

  • Page 124

    116 T ALKSWIT CH USER GUIDE • UK & IRELAND Example: Eac h c ol u mn c ont a ins s p ec i fi c in fo rm a t ion related to the current state of th e call. The f ollo wing is a li st of th e co lumns wit h an expla nation f or ea ch one: 1. Typ e — This column cont ains th e follo wing chara cter s: a) I — In dicates an Inbound Call b) T ?[...]

  • Page 125

    CA LL DE T AI L RECO RD LO GG I N G 11 7 7. Connection — This column indicates where the call was f or each ev ent. Th is inc lude s Au to At te nda nts, Voic em ail, exten sion ringin g or queuing. ‘RCO‘ indicates that multiple e xtensions ar e ringin g. Exxx = Connected t o Extension xxx (xxx = 111-118, 121- 128, 131-138, 141-148) Axxx = Co[...]

  • Page 126

    [...]

  • Page 127

    V O I P I N F O R M A T I O N 1 1 9 5.1 INTRODUCT ION TO V OIP The T alkSwitch with V oIP lines is a h ybrid PSTN/V oIP phon e system. Th e ad dition of V oIP to th e T alkSwitch produ ct line a dds th e ability to u se a broa dband IP connectio n for voice call s. The V oIP enabled T alkSwitch can be u sed in man y different application s. The mos[...]

  • Page 128

    120 T ALKSWIT CH USER GUIDE • U K & I R E L A N D Example: If you hav e a 1Mbps ADSL connection from your service pr ovid er , it usually m eans you hav e an upstream bandwidth of appr oximately 380 Kbps. Just becau se the service pr ovid er sa ys that y ou hav e 380 Kbps upstream bandwidth d oes not m ean that the full 380 Kbps is available [...]

  • Page 129

    VO I P IN F O R M AT I O N 1 2 1 5.2.3 The Local Ar ea Network T o share voice and data pr operly , y our netw ork requir es an Ethern et switch. A switch isolates the Eth ernet ports fr om each other and only all ows tr affic inte nd ed f or th e de vice connected t o that port to en sur e that data tr affic doesn’t compete with voice tr affic. [...]

  • Page 130

    122 T ALKSWIT CH USER GUIDE • U K & I R E L A N D 2. Choose the right CODEC for y our location T alkSwitch supports 3 CODECs (compression al gorith ms). Th e def ault CODEC is G.729 usin g approximately 25 Kbps ban dwidth upstr eam and 25Kbps bandwidth d ownstr eam for each call. G.729 pr ovides v ery good call quality while minim izing ban d[...]

  • Page 131

    VO I P IN F O R M AT I O N 1 2 3 What is SIP? The Session Init iation Prot ocol (SIP) is a signalling pr otocol used for establishing sessions in an IP network. A session could be a simpl e two-w ay teleph one call or it coul d be a collabor ative m ulti-media confer ence session. Over th e last couple of year s, th e V oice over IP community has a[...]

  • Page 132

    124 T ALKSWIT CH USER GUIDE • U K & I R E L A N D usually in the r ang e 192.168.x.x, 172.16.x. x or 10.x.x.x. These IP ad dresses are u sed wher e yo u have m ultiple comput ers al l sharin g the sa me In ternet connection. T o access the In ternet, a computer or V oIP device m ust hav e an IP ad dress. So wh at do you do i f yo u r IS P ( I[...]

  • Page 133

    VO I P IN F O R M AT I O N 1 2 5 When d eploy ing V oIP de vices, it’ s best to have a Static Public IP Addr ess as this prev ent s destinations from beco min g unreachabl e for p eriods of tim e when the IP a ddress changes . But since this can be an expensive option, the V oIP enabled T alkSwitch support s the ability to handl e Dynamic Public [...]

  • Page 134

    126 T ALKSWIT CH USER GUIDE • U K & I R E L A N D ev en if your IP ad dress chang es. F or example , www .dyndns .org or hn.org or www .no-ip.com. Y ou should con sult with them about h ow t o use th e ir service . The basic idea is that y ou will receive an ad dress like m ynam e .homeip. net which poin ts t o your IP ad dress (i.e . 209.210[...]

  • Page 135

    A P P E N D I X A 1 2 7 If you are havin g pr oblem s with the configur ation or operat ion of T alkSwitch, pl ease check this section. If y ou do n’t fin d the solu tion to y our probl em her e , try checkin g the F AQ section located in th e Support area at our website: ht tp://global. talkswitch .com. If you cannot r esolve your pr oblem an d [...]

  • Page 136

    128 T ALKSWITCH USER GUIDE • UK & IRELAND Tr oubleshooting This section of th e manual is d esign ed to h e lp you quickly r esolv e probl ems with T alkSwitch. The probl ems ar e organized in the f ollo wing manner . 1. Pr oblem s that can occur when in stalling th e configuration softwar e. 2. Pr oblems that can occur during Configur ation;[...]

  • Page 137

    A P P E N D I X A 1 2 9 Line 2 an d 3 light s flashing simultan eously: Th ere is a fil e sy stem error . T o fix th e probl em, re boot T alkSwitch. I t will do a fil e sy stem check an d fix an y probl ems en counter ed. If this does not r esolve the pr oblem, con tact y ou r T alkSwitch deal er . Line 1 an d 4 ligh ts flashin g simultan eous ly:[...]

  • Page 138

    130 T ALKSWITCH USER GUIDE • UK & IRELAND Probl em: I am unable to configur e T alkSwitch usin g a tou ch-ton e phon e and the K eypad Comman ds . Solution: Try th e follo wing solutions , in ord er , until the pr oblem is resolv ed. • T alkSwitch cannot be configured us in g a phon e that is sh aring a line with it. • If you are trying t[...]

  • Page 139

    A P P E N D I X A 1 3 1 Probl em: The A uto A ttendant an swers call s befor e an y of th e extension s ring. This is a probl em for th ose T alkSwitch us ers wh o wish to hav e their Local Extensions ring befor e the A u to A t tendant pick s up incoming calls . • Check th e ‘Extension s to rin g’ column in the T eleph one Lin es tab in the [...]

  • Page 140

    132 T ALKSWITCH USER GUIDE • UK & IRELAND Call Routing with Local Ex tensions and Home Phones (Tra n sf e r a nd I nt e rco m ): Probl em: Caller s are disconnected wh en transferrin g calls from on e extension to a nothe r . • It is possible that if you are u sing the h ookswit ch to put callers on hol d rather than a Recall butt on, you m[...]

  • Page 141

    A P P E N D I X A 1 3 3 • Man y fax ma chines/mod ems will ‘tim e out’ or disconnect after 25 seconds, on av era ge , if they have n o t connected with anothe r fax mac hi ne/ mode m . I f yo u are usi ng t he ‘Us er doe s not ma ke a s ele ct i on ’ option to r oute incoming f axes, th e fax call may ‘tim e out’ before it rea ches yo[...]

  • Page 142

    134 T ALKSWITCH USER GUIDE • UK & IRELAND Probl em: When I try to a ccess voicemail, I hear a bu sy t one . • Check y our ‘Direct Lin e Access’ settin g s on the Local Exten sions scr een und er ‘System Information’ o f the configur ation softw are . If a Local Extension has been given ‘Direct A ccess’ to y our teleph one lin es[...]

  • Page 143

    A P P E N D I X A 1 3 5 Example: Y ou hav e 2 T alkSwit ch un it s, 6 line s and 12 emplo yees. Th e 6 lines have th e Hun t/Roll over service from th e phone compan y . Suggested setup: Plug the 4 high est traffi c lines in to unit 1. Also conn ect the 8 high est phon e usa ge emplo yee e xtensions to unit 1. Next, conn ect the remainin g lines an[...]

  • Page 144

    136 T ALKSWITCH USER GUIDE • UK & IRELAND Probl em: When I call som eone or th ey call m e , voice is only heard in on e direction • The cause of this probl em is usua lly a result of a rou ter being misconfigure d with respec t to port mappin gs. En sure all r equired V oIP ports ar e mapped to your T alkSwitch uni t. Also, ensur e you u s[...]

  • Page 145

    APPENDIX B 137 The T alkSwit ch is compatibl e with some calling ser vices offer ed by your l ocal telep hon e company . Use of te leph one compan y services may requir e subscription; an d some services may n o t be available – pl ease con sult yo ur local tel e phon e service provi der f or details . Caller Display: (Also kn own as: “Caller I[...]

  • Page 146

    138 T ALKSWIT CH USER GUIDE • UK & IRELAND fax distinctive rin g is detected the syst em can be configur ed to r oute th e call to an e xtension dedi cated to a f ax ma chine . Note if distinctiv e ring is presen t on an incomin g call, but n ot activ ated in the line config uration it will be subject th e same call han dling as th e tele pho[...]

  • Page 147

    APPEND IX B 139 Centre x Transfer This is a Centrex service o ffered b y a few teleph one companies, wh ereb y on rel e asing a thr ee-way call the oth er tw o parties con tinue t o be conn ected. If available this feature can be used with th e “Same Line Conn ect” feature of Ta l k S w i t c h . Application Notes – T elephone Company Service[...]

  • Page 148

    [...]

  • Page 149

    A P P E N D I X C 1 4 1 These T ouch-T one Quick Commands can be dial ed from a Local Extension or an outs ide te leph one at the Aut o Atten dant. T o enter Comm and m ode , dial at a Local Extension or at the Aut o Attendan t. If you are r equested to ente r a passw ord, enter t he A dminist rat or passwor d. Ne xt, en ter an y co mm a nd fo llow[...]

  • Page 150

    142 T ALKSWITCH U SER GUIDE • UK & IRELAND T ouch-tone features dialed from a Local Extension 2xx 980 1 Enter Rem ote ext. (2xx) T urn on “Same Lin e Connect” 2xx 9 <Hunt Gro up> Enter R emote ext. (2xx) “Connect u sing:” Hun t Group (Hun t Group = 9, 81-88) 1xx 61 Enabl e ‘Do not Disturb’ at th e Local Extension 1xx 60 Disa[...]

  • Page 151

    AP P E N D IX C 1 4 3 1x1-1x8 2x1-2x8 4x0-4x9 Dials in to a l ocal ext. voice mailbo x. Dials in to a r emote ext. voice mailbo x. Dials int o a gener al ext. voice mailbo x. T o transfer a caller t o a mailbox, press ‘r ecall’ to place a call on h ol d, th en 1x1-1x8, 2x1- 2x8, or 4x0-4x9 an d hang up. x r e p r e s e n t s t h e u n i t I D 1[...]

  • Page 152

    144 T ALKSWITCH U SER GUIDE • UK & IRELAND <recall>6 Confer ence Call for 3 parties Press ‘rec all’ to pu t the first call er on hol d, dial anoth er exten sion or external number , then press ‘r ecall’ 6. 60 61/62 T oggles ‘Do Not Disturb’ at th e curr ent e xten- sion. Enables/Disabl es ‘Do Not Disturb’ at the cur- ren[...]

  • Page 153

    AP P E N D IX C 1 4 5 T ouch-tone featur es dialed at the Auto At tendant message fr om outside phones Not e: If you have Direct Line A ccess enabled at your Local Exten sion, then you m ust first press ‘r ecall’ befor e usin g most o f the fun ct ions listed. Digit dialed Function performed 0 User Defined — An Exten sion, Ring Gr oup, Auto A[...]

  • Page 154

    146 T ALKSWITCH U SER GUIDE • UK & IRELAND 1x1-1x8 2x1-2x8 4x0-4x9 4x0-4x9 Enter Internal v oicemail to leav e a messag e or lis- te n to an an nou nce ment . I f yo u p res s 8 du ri ng t he greetin g, you can a ccess messag es. x r epresen ts the Un it ID nu mber . Caller s can dire ctly al so dial 400 series m ailbo xes . 1x1-1x8 2x1-2x8 4[...]

  • Page 155

    AP PE N DI X D 1 47 Product Regulatory Inf ormation T alkSwitch complies with: • EN 60950-1:2001 “Information T echnol ogy Equipmen t - Safety” . • CISPR 22 "Inf ormation T echnology Equipm ent - Radio Disturbance Chara cteristics", ( Class B), with Amen dment 1:2000 an d Amendm ent 2:2002 • EN55022:1998 "Inform ation T ech[...]

  • Page 156

    148 T ALKSWIT CH US ER GUIDE • UK & IREL AND T alkSwitch models are inten ded f or use in the follo wing coun tries: F or Declaration of Conformity pl ease contac t local distributor (see: htt p://global. talkswitch.com ) Disposal At th e end of th e product’ s life , please ensure disposal is in complian ce with local r egulations f or ele[...]

  • Page 157

    APPENDIX E 149 T alkSwitch Limited W arr anty T alkSwitch, a division of Cen trepoin t T echnol ogies (“T alkSwitch”) w arrant s to th e original end-user cu stom er (“Cust omer”) that each n ew T alkSwitch produ ct shall be substantially fr ee from d efects in materials an d workmanship under normal use for a period of one (1) year from th[...]

  • Page 158

    150 TALKS WITC H USER G UIDE • U K & I RELAND REPRESENT A TI ONS OR CONDITIONS WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, ARISING B Y ST A TUTE, OPERA TION OF LA W , COURSE OF DEALING, USA GE OF TRADE OR OTHERWI SE, WITH RESPECT TO THE PRODUCT . T ALKSWIT CH SPECIFICALL Y DISCLAIM S ANY IMPLIED W A RRANTIES OR CONDITIONS OF MER CHANT ABIL[...]

  • Page 159

    APPENDIX F 151 PSTN Analogue T ele phone Line I nterface: Extension Interface Line Type Loop Start Line Impedan ce BT SIN 315 for T erminal Impedance [UK] ETSI TBR21 [Irelan d] (option s for 600 oh ms , 900 ohm s and TBR 21) Ringing Detection 25 Hz Connector Type RJ-11 (2 wire tel ephon e cable with B T style plug pro- vided f or use in UK) Caller [...]

  • Page 160

    152 T ALKSWITCH U SER GUIDE1 • UK & IRELAND System Specification s subject to change Supervisory Signaling Loop Calling Recall Y es Timed Break Re call Caller ID Support all e xtension s Caller ID Al ert LR+DT -AS [UK] RP-AS [Irelan d] Caller ID data V .23 Messa ge W aiting In dicator MWI m essag e & stutter dial tone PSTN Analogue T elep[...]

  • Page 161

    APPENDIX G 15 3 T alkSwitch settings and configur ations: In the ev ent o f a power f ailure , your T alkSwitch setting s and configur ations will n ot be l ost. T alkSwitch’s feature setting s (configuration) are stor ed in an EEPROM. An EEPROM is a f orm of n o n-volatil e mem ory . Non-volatil e mem ory mean s that your feature settings (confi[...]

  • Page 162

    154 T ALKSWITCH U SER GUIDE • UK & IREL AND T o check the curren t mod e of oper ation, dial at a Local Extension t o enter command m ode, th en enter a passwor d if required. Ne xt, dial 30 then . T alkSwitch will report t he curr ent mod e . # #[...]

  • Page 163

    APPENDIX H 155 T alkSwitch copyright © 2006 – All Rights reserv ed. T alkSwitch is a division of Centr epoint T echnologies Inc. T alkSwitch so ftwar e is protec ted un d er copyright law an d international treaties. Unauthorized r epr oduction or distribution o f T alkSwitch so ftwar e , or an y portion o f it, in an y form, may r esult in sev [...]

  • Page 164

    156 TALK SWIT CH USER GUIDE • UK & IRELAND • Redistribution s of sour ce code m ust retain th e abov e copyrigh t notice , this list of con ditions and th e foll owin g disclaimer . • Redistribution s in binary form m u st repr oduce the abo ve cop yright notice , this list of condition s and the fol lo wing di sclaimer in th e docume nta[...]

  • Page 165

    APPENDIX F 1 57 D) Copyright © 1991-2, RSA Data Security , Inc. Created 1991. All rights res e rve d License t o copy and u se this softwar e is gr an ted pro vided that it is id entified as the "RS A Data Security , Inc. MD5 Messa ge-Dig est Alg orithm" in all ma te ri al ment io ni ng o r ref ere nci ng this softwar e or this function.[...]

  • Page 166

    [...]

  • Page 167

    GLOSS ARY 15 9 * (Star/A sterisk Sign) The char acter on the bott om lef t of you r to uch -to ne teleph on e ke ypad . # (Hash Sign) The char acter on the bott om ri gh t of you r to uc h- tone teleph on e ke ypad. I t is also commonly called the n umber sign. 3-W ay Calling/Co nferen ce A s er vi c e p rov ide d by teleph on e companies which all[...]

  • Page 168

    1 60 T ALKSWITCH USER GUIDE • UK & IRELAND Busy T one T one u sed t o in dicate tha t the called party is bus y . Call Back A T alkSwitch featur e which, once a ctivated, in structs T alkSwitch t o call you back at a pres et Out-o f-Office tel ephone number . Y ou can then access T alkSwitch’ s DIS A — Direct In war d System Access featur[...]

  • Page 169

    G L O S S A R Y 1 61 center , accepting in coming calls and r outing th em to the appropriate d evice or person. T o da y’s C TI syst ems, l i ke T alkSwitch, are quite sophisticated and can handl e all sorts o f incoming and outg oing comm unications, inclu ding ph one call s, f axes , and In ternet m e ssag es. Conferen ce Call Connectin g thre[...]

  • Page 170

    16 2 T ALKSWITCH USER GUIDE • UK & IRELAND rea ch the sam e tel e ph one li ne — such as a second n umber for a fax ma chine . Each Distin ctive Ri ng num b er h as a d i ff e rent ri ngin g c adenc e. The T alkSwitch can d etect one , two , and thr ee ring bur sts per ringin g cycl e , and pr ovid e differen t call handling t o incomin g c[...]

  • Page 171

    G L O S S A R Y 1 6 3 Keyp ad ( T ele pho ne) The pu sh buttons on a telephon e . Ke y T elephon e System With Ke y T eleph one Sy stems, access to tel ephon e lines and callin g features is con tr olled internally within each teleph one unit. U sers can gain direct access t o telephon e lines , etc . by pr es sing a k ey (or button) on th eir tel [...]

  • Page 172

    16 4 T ALKSWITCH USER GUIDE • UK & IRELAND usin g a telephon e Ke ypad an d for call ers being p ut ‘on h old’ . Rec al l Bu tto n Timed br eak recall, used t o ac tiva te featur es Rem ote Extension A teleph one or m obile n umber on the public netw ork, that is setup as a virtual exten sion of the T alkSwitch. Th e Rem o te exten sion i[...]

  • Page 173

    G L O S S A R Y 1 6 5 SIP Session Initiation Prot ocol (SIP). Dev eloped by th e Intern et Engineerin g T ask F orce (IETF), this is a signaling prot ocol design ed to be much mor e simpl e and fl exible than the H.323 pr ot ocol. SIP uses the e xisting Intern et and HTML structur es to pr ovid e V oIP tran smissions . In ad dition, SIP is more sca[...]

  • Page 174

    16 6 T ALKSWITCH USER GUIDE • UK & IRELAND T alkSwitch’ s Rem ote Extensions are virtual extensions . V oicemail (Call An swer) A service pr ovid ed b y T alkSwitch or tel ephon e companies wh ich gives callers the opportunity to leav e a messa ge when y our exten sion or teleph one line is bus y or unanswer e d. Vo I P V oice over IP is a [...]