Snom 821 manuel d'utilisation

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Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Snom 821. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Snom 821 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Snom 821 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Snom 821 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Snom 821
- nom du fabricant et année de fabrication Snom 821
- instructions d'utilisation, de réglage et d’entretien de l'équipement Snom 821
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Snom 821 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Snom 821 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Snom en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Snom 821, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Snom 821, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Snom 821. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    Y our specialist retailer - Ihr Fac hhändler - V otr e distributeur - Su distribuidor - Il tuo rivenditore: © 20 12 snom tec hnology AG V1.02 User Manual I P Phone snom technology A G Charlottenstr . 68- 71 1 0 11 7 Berlin, Deutschland T el. +4 9 3 0 3 9 83 3-0 Fax +4 9 3 0 3 9 83 31 11 info@snom.com, s ales@snom.com snom technology , Inc. 18 Com[...]

  • Page 2

    2 T AB LE O F C ON TE N TS Copyright, T rademarks, G PL, Legal Disclaimers ...................................................... 7 Important information ...................................................................................................... 8 Safety instructions .......................................................................[...]

  • Page 3

    3 Display layout ........................................................................................................................... 24 Idle Mode ............................................................................................................................. 24 W hen the phone is active .........................................[...]

  • Page 4

    4 Using the phone ............................................................................................................ 43 Making calls .............................................................................................................................. 43 Selecting identity for current outgoing call ................................[...]

  • Page 5

    5 Call waiting .......................................................................................................................... 53 T erminating calls ................................................................................................................. 53 Missed calls ............................................................[...]

  • Page 6

    6 Call forwarding ....................................................................................................................... 7 3 Call completion ....................................................................................................................... 75 Call waiting ........................................................[...]

  • Page 7

    7 snom 82 1 User Manual Copyright, T rademarks, G PL, Disclaimers C opyright, T rademarks, G P L, Legal Disclaimers © 20 12 snom tec hnology Aktiengesellschaft All Rights Reserved. snom, the names of snom products, and snom logos are trademarks owned by snom technology A G. T eamSpirit ® V oiceEngine is Copyright © 19 95-20 12, S P I R IT . All [...]

  • Page 8

    8 snom 82 1 User Manual Safety, Disposal, Cleaning of Product I mp ort ant information Please read the instructions on safety and dispos al and on how to set up and use the device before using it and also give them to other users to read or inform those users of their contents. Save this manual and do not give the device to third parties without it[...]

  • Page 9

    9 snom 82 1 User Manual Safety, Disposal, Cleaning of Product S t andards conformance This device complies with the essential health, safety , and environment al requirements of all relevant European directives. The declaration of conformity can be requested from snom (address see reverse cover). This device is FCC Class B certified and meets US h[...]

  • Page 10

    1 0 snom 82 1 User Manual Notational Conventions N ot ational conventions Throughout this manual you will see the below-listed symbols and notations, indicating the action you need to take next. • Arrows up, down, left, and right:   . For navigation in menus and lists. Depending on the context, they indicate pressing the top, bottom, [...]

  • Page 11

    11 snom 82 1 User Manual Notational Conventions Example 2: W eb interface > Advanced > Behavior > Phone Behavior > Number Guessing > "On" W eb interface Open the phone‘s web interface (see on how to do it) > Advanced Click on the item "Advanced" in the menu on the left side of the window > Behavior Next, c[...]

  • Page 12

    12 snom 82 1 User Manual Setting up the Phone S etting up the phone D elivery Content a A 1 4 7 2 5 8 3 6 9 0 # ABC DEF JKL GHI MNO PQRS WXYZ TUV • Base phone unit • Footstand with bracket and 2 screws (attached to phone unit) • Handset • Handset cord (attached to phone unit) • Ethernet cable • Power supply 5 V DC with E U / US connecto[...]

  • Page 13

    13 snom 82 1 User Manual Setting up the Phone 3. Attach the footstand with the bracket and the 2 screws. 4. Place the phone on an even, horizontal surface. R ot ating the t ab of the handset cradle The phone is delivered with the tab protruding slightly above the cradle's inner edge. The small rectangular hold in the handset fits perfectly ov[...]

  • Page 14

    14 snom 82 1 User Manual Setting up the Phone 3. Slide the t ab back into the handset rest (Fig. 2). T he top of the t ab is now level with the inner edge of the handset rest (Fig. 3). C onnecting the phone Optional Optionel Opzionale Opcional Optional Optionel Opzionale Opcional Optional Optionel Opzionale Opcional If no PoE available W enn PoE ni[...]

  • Page 15

    15 snom 82 1 User Manual Setting up the Phone I nitializing and r egistering the phone Pr erequisites T o be able to use V oI P , you or your company must have: • A broadband internet connection. • Access to the internet via a router . This could be a separate device available in various versions from many different manufacturers or in the form[...]

  • Page 16

    16 snom 82 1 User Manual Setting up the Phone ◦ Press to save the highlighted time zone. 3. Next, you will be prompted to select the tone scheme of a country . This affects the dial tone you hear when you pick up the receiver . Different countries use different dial tones. ◦ Press to move up or down the list one item at a time. ◦ Press to sav[...]

  • Page 17

    17 snom 82 1 User Manual Setting up the Phone Corr ecting the clock The phone receives the time and date from the NTP time server . If the time and/or date on the display are incorrect, you may need to set the correct time zone. Changing the settings: See "Time zone" on page 71. If the time is still incorrect, there may be a problem with [...]

  • Page 18

    18 snom 82 1 User Manual Getting to Know Y our Phone G etting to know your phone A t a glance a A 1 4 7 2 5 8 3 6 9 0 # AB C DE F JK L GH I MN O PQ RS WX YZ TU V Display - idle screen Handset speaker Handset rest tab Casing speaker Handset microphone a A 1 4 7 2 5 8 3 6 9 0 # ABC DE F JKL GHI MNO PQRS WXYZ TUV # a A Call LE D • Blinking fast: Inc[...]

  • Page 19

    19 snom 82 1 User Manual Getting to Know Y our Phone Confi guring the keys: See "Confi guring the Function Keys" Press key P1 for 2 seconds to open virtual function key screen. Using the virtual function keys : Press the alphanumeric key shown in the upper right corner of the respective function key . Examples: • Y ellow key: Extensio[...]

  • Page 20

    20 snom 82 1 User Manual Getting to Know Y our Phone ◦ Press if you wish to turn the LE Ds off without viewing the call history . ◦ V iewing the particulars of the missed call: 1. Press function key underneath to show the Call History screen. "Missed calls" is the top item of the list and highlighted. 2. Press to view missed calls and[...]

  • Page 21

    21 snom 82 1 User Manual Getting to Know Y our Phone respective number key 1- 9 and 0 and the character keys * and # on the phone's keypad. W hen the virtual key screen is visible, pressing the corresponding key on the alphanumeric keypad will activate/ initiate the function mapped onto the virtual key . For information on how to map functions[...]

  • Page 22

    22 snom 82 1 User Manual Getting to Know Y our Phone Pr eprogrammed, variably pr ogrammable function keys Freely programmable. See "Configuring the function keys" on page 58 for further information. Factory settings: Message key with LE D • Lit when new message is waiting on mailbox • Press to retrieve T urn "do not disturb"[...]

  • Page 23

    23 snom 82 1 User Manual Getting to Know Y our Phone Alphanumeric K eypad Input modes and navigation Directories, call lists, contact list, favorites Input modes: 123: Numerals abc: Small letters AB C: Capital letters Delete character to the left of the cursor Current input mode: Next input mode: Redial Move cursor to the left Move cursor to the ri[...]

  • Page 24

    24 snom 82 1 User Manual Getting to Know Y our Phone • Space (" ˽ "). Press "0" once. • Underscore ("_"). Press "0" twice. • Special characters listed in the table. Press "1" as many times as indicated. 1x . 2x + 3x @ 4x 1 5x : 6x , 7x ? 8x ! 9x - 1 0x _ 11x / 12x 13x ( 14x ) 15x ; 16x &[...]

  • Page 25

    25 snom 82 1 User Manual Getting to Know Y our Phone Active identity • Active identities are indicated by the green phone symbol: • Can be called • Can be selected as the outgoing identity for making calls by pressing rs on the navigation key . • Blinking gray phone symbol: The identity is trying to register • The phone symbol has stopped[...]

  • Page 26

    26 snom 82 1 User Manual Getting to Know Y our Phone Function k ey line The symbols on the buttons in this line depict the functions that can be activated by pressing the function key underneath the respective symbol. See "Appendix 1 - Display symbols and icons" on page 82 for a complete list. The factory defaults are: Outgoing Identity .[...]

  • Page 27

    27 snom 82 1 User Manual Getting to Know Y our Phone Status bar In editing modes (i.e., when dialing or editing directory entries), the current editing mode (i.e., numerals, small letters, or capital letters) is shown preceding the st atus mess age, if any . Current input mode (numerals), followed by status message: Function k ey line Depending on [...]

  • Page 28

    28 snom 82 1 User Manual Getting to Know Y our Phone S ettings A comparatively small number of settings can be adjusted on the phone; many more are available on the phone's web interface. For further information on the web interface, see "T he phone's web interface" on page 30; see "Customizing the phone settings" on p[...]

  • Page 29

    29 snom 82 1 User Manual Getting to Know Y our Phone W hen the phone is in user mode and the Maintenance menu is on the display , press key 2 2 A B C to switch the phone to administrator mode. Y ou will be asked for the administrator password. The default administrator password is 0000 (4 x zero). For further information on these settings and funct[...]

  • Page 30

    30 snom 82 1 User Manual Getting to Know Y our Phone T he phone's web interface Opening the web interface: See "Opening the web interface" on page 31. Firmwar e versions below 8. 7 .4 W hen the web interface is opened for the first time upon initialization, you will see the Security page. W e urge you to set administrator and HTTP p[...]

  • Page 31

    31 snom 82 1 User Manual Getting to Know Y our Phone Firmwar e versions 8. 7 .4 and higher W hen you register the first account during the initialization of the phone, your SI P user name and password will be registered as the HTTP user name and password. If you wish to change them later , you can do so on the phone's web interface > Advan[...]

  • Page 32

    32 snom 82 1 User Manual Getting to Know Y our Phone How the web interface works The vertical menu on the left side of the window is always the same, no matter which window happens to be open at the time. Available menu items depend on whether the phone is running in user or administrator mode. Click on a menu item to open that page. Some pages con[...]

  • Page 33

    33 snom 82 1 User Manual Getting to Know Y our Phone U ser mode/administrator mode snom phones can be operated in administrator or user mode. In administrator mode, all settings are accessible and can be modified; in user mode, a number of settings are not accessible. The factory default is administrator mode. W hen the phone is running in user mo[...]

  • Page 34

    34 snom 82 1 User Manual Getting to Know Y our Phone T o return the phone and its web interface to administrator mode, enter the administrator password in Administrator Login and click on "Apply". T he default password is 0000 (4 x zero). The two pages in administrator mode look like this: • If a window cont ains several pages, click on[...]

  • Page 35

    35 snom 82 1 User Manual Directories D ir ectories D ir ectory The directory is the built-in directory of the phone. It can hold 1 000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click on "Save" or on "Apply" and "Sa[...]

  • Page 36

    36 snom 82 1 User Manual Directories Contact T ypes VI P: Calls from numbers with this cont act type will ring on your phone even when D N D mode is active. Y ou can assign a ringtone to this contact type. If your VI P is also assigned to a group (see below) and if that group has a distinct ringtone, the ringtone assigned to the group will be playe[...]

  • Page 37

    37 snom 82 1 User Manual Directories Adding/ Editing Entries on the Phone Adding new entry manually 1. Press to open the phone's directory . 2. Press on the navigation key to go straight to <New Item>. 3. Press . 4. Enter the phone number and press . 5. Enter a nickname in the text field of "nic k name" (optional) and/or press[...]

  • Page 38

    38 snom 82 1 User Manual Directories 4. Editing a det ail. a. Press / and to select a detail. Depending on the det ail, b. In some cases, you will see the prompt screen where you can enter or modify text. Edit the data, if necess ary, and press to save and to open the next screen. See also "Entering numerals, letters, special characters, and s[...]

  • Page 39

    39 snom 82 1 User Manual Directories Adding new entry 1. T ype dat a in text fields of "Add or Edit Entry“. ◦ Number: T ype the number ex actly as you would dial it, with country and area codes, if necessary, and without parentheses, hyphens, blank spaces. ◦ Number T ype: Select the type of connection (sip, cellphone, landline) from the[...]

  • Page 40

    40 snom 82 1 User Manual Directories Editing an entry W hen you open an existing entry , the current information is displayed in the text fields of "Add or Edit Entry" and two additional buttons, "Add Sub" and "Change", are available. • Editing ◦ If single entry , click on in the entry's line. ◦ If there is[...]

  • Page 41

    41 snom 82 1 User Manual Directories - Click on in the line cont aining John Miller's name. The data is shown in "Add or Edit" area. - Enter the phone number in the text field of "Number". - Select the number type. - If you wish, select a cont act type and an outgoing identity from the respective drop-down list. - Click on[...]

  • Page 42

    42 snom 82 1 User Manual Directories E xternal dir ectories Provided by your network, your V oI P provider , or another external source. L DAP Enter the necessary dat a received from your administrator, V oI P provider or other external source in the text fields of the phone‘s web interface > Advanced > Network > LDAP and clic k on &quo[...]

  • Page 43

    43 snom 82 1 User Manual Using the Phone U sing the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please chec k with that person or company if the phone does not react as described here. The caller info[...]

  • Page 44

    44 snom 82 1 User Manual Using the Phone Using differ ent dialing methods Auto dial If a time span in seconds has been selected from the drop-down menu at Advanced > Behavior > Phone Behavior > Auto Dial, the phone will dial the number on the display when the specified number of seconds has elapsed. Redialing 1. Press to show the last 1 0[...]

  • Page 45

    45 snom 82 1 User Manual Using the Phone the programmable virtual function keys 1-15: See the chapter "Programming the function keys" on page 61and "Example 3, Speed dialing" on page 6 4. • Speed dial number on speed dial list 1. Enter the speed dial number (0-3 0) or character (#, *) assigned to the phone number you wish to d[...]

  • Page 46

    46 snom 82 1 User Manual Using the Phone another number , receive calls, or hang up the handset to return to the idle screen. Call completion will not interfere with the normal operation of your phone. W hen the number becomes available or - if you turned on call completion because of no response - after the phone has detected activity and the numb[...]

  • Page 47

    4 7 snom 82 1 User Manual Using the Phone A ccepting c alls Using differ ent audio devices Handset: Pick up the handset. Headset: Press or the blinking line key . Speak erphone: Press . Automatic ally accepting c alls The default is "off". T urning the function on: On the phone's web interface > Configuration Identity # > SI P[...]

  • Page 48

    48 snom 82 1 User Manual Using the Phone Using the virtual key screen W hen a call is ringing on a monitored extension, the virtual key screen appears. Calls ringing on monitored extensions are indicated by a green key . They can be pic ked up by pressing the alphanumeric key indicated by the number or character in the upper right corner of the vir[...]

  • Page 49

    49 snom 82 1 User Manual Using the Phone Call waiting W hen you are in a call, another call coming in will be announced visually by the symbol of a phone ringing and acoustically by the sound of a double beep; you will also see caller I D on-screen if it is being transmitted. Switching to visual or acoustic announcement only or turning call waiting[...]

  • Page 50

    50 snom 82 1 User Manual Using the Phone Y ou can now: ◦ transfer the held call blindly or with prior announcement - see "T ransferring calls" on page 53. ◦ receive and make calls and put other calls on hold. • Pick up the held call by pressing its line key or by pressing again. If the other party hangs up while on hold the call ter[...]

  • Page 51

    51 snom 82 1 User Manual Using the Phone ◦ W hen a held call is on-screen, press to connect to it and put the current connected call on hold. • Figures H-4 to H-6: ◦ In Fig. H-4 the first held call of a tot al of three Calls on Hold (1/3) is on-screen. Press to put the second held call on the screen. ◦ In Fig. H-5 the second held call (2/3[...]

  • Page 52

    52 snom 82 1 User Manual Using the Phone (Fig. C-2); press again to put the next participant on-screen (Fig. C-3), until you have reached the last participant (Fig. C-4). ◦ Scroll back through the participants by pressing . • Bringing the entire conference back on-screen: Scroll to the first participant's screen (Fig. C-2), then press . S[...]

  • Page 53

    53 snom 82 1 User Manual Using the Phone T erminating the conference 1. Press to put all participants on hold. 2. Select each participant in turn and press . T ransferring c alls Y ou can transfer connected calls as well as calls ringing on your phone. • W hen you have a call on the line, there are two ways to transfer it to a third party: ◦ An[...]

  • Page 54

    54 snom 82 1 User Manual Using the Phone C all lists 1. Press to open "Call history". 2. T o view the list of missed, received, or dialed calls, press its number . 3. Scroll through the list with / . ◦ Press to dial the number of the selected call. ◦ Press Del / to delete the selected call. ◦ Press Clear / to delete the entire list.[...]

  • Page 55

    55 snom 82 1 User Manual Using the Phone • D N D - do not disturb mode. All incoming calls will be forwarded to the number set in call forwarding when busy; if there is not setting for call forwarding, callers will hear the busy signal. Exception: Phone numbers designated VI P in your phone's directory will ring on your phone even when DN D [...]

  • Page 56

    56 snom 82 1 User Manual Using the Phone Forward when Busy: F orwarding calls ringing while phone is busy to the number of the phone, extension, or mailbox specified as this function’ s target. Forward after T imeout: W hen a call st arts ringing, the phone will wait for the number of seconds specified in the setting "Call forwarding time&[...]

  • Page 57

    57 snom 82 1 User Manual Using the Phone Press to show st atus info with all current st atus mess ages, including call forwarding. Forwarding all calls Forwarding when busy Forwarding after timeout All status messages on-screen T urning on forwarding of all calls with a programmable function k ey If the function key is not available when the displa[...]

  • Page 58

    58 snom 82 1 User Manual Configuring the Function Keys C onfiguring the function keys See "Opening the web interface" on page 31 on how to open the phone’ s web interface. See "User mode/administrator mode" on page 33 for an explanation of administrator and user mode. See "How the web interface works" on page 31 on [...]

  • Page 59

    59 snom 82 1 User Manual Configuring the Function Keys Note: The programmable keys P1 - P4 are both hard keys and virtual keys. T heir functions can be accessed by pressing the hard keys P1 - P4 and, when the virtual keys are on-screen, by pressing the alphanumeric keys 1 - 4. • Context This setting specifies whic h configured identity will be[...]

  • Page 60

    60 snom 82 1 User Manual Configuring the Function Keys Context-sensitive, pr ogrammable function keys For the default settings , see "At a glance" on page 18. Y ou can select a different key event to be available on each respective key when the phone is in idle mode. Note: Y ou cannot c hange the functions that are available when the pho[...]

  • Page 61

    61 snom 82 1 User Manual Configuring the Function Keys Dedic ated, customizable function keys The default setting is the respective key event printed onto the casing. Other key events and a selected number of other functionalities can be programmed onto them. a A 1 4 7 2 5 8 3 6 9 0 # AB C D E F JK L GH I MN O PQ R S WX Y Z TU V P r ogramming the [...]

  • Page 62

    62 snom 82 1 User Manual Configuring the Function Keys Example 1, Extension monitoring and c all pick-up This feature makes it possible to pic k up a call ringing on another extension, for ex ample when the other extension is busy or when the user is absent. The prerequisites for this function are: ◦ It must be supported by the PB X. ◦ The ext[...]

  • Page 63

    63 snom 82 1 User Manual Configuring the Function Keys Example 2, Monitoring c alls on-screen W hen you are monitoring another extension or phone line, you may want to see more information on the display , for example the number of an incoming call to that extension or line. In our ex ample, key P3 will be programmed to show ongoing activity on mo[...]

  • Page 64

    64 snom 82 1 User Manual Configuring the Function Keys Example 3, Speed dialing Besides using the "Speed Dial" page on the web interface to program speed dial numbers, you can also put the functionality on one of the freely programmable function keys. In our example, key P6 will be used. 1. On the phone's web interface, click on &qu[...]

  • Page 65

    65 snom 82 1 User Manual Configuring the Function Keys Example 4, T urning forwarding of all calls on and off The functionality "F orward all" redirects all incoming calls to another phone or a mailbox. It is possible to configure the settings on the phone and on the web interface. If you need to turn this function on and off frequently[...]

  • Page 66

    66 snom 82 1 User Manual Customizing the Phone Settings C ustomizing the phone settings See "Opening the web interface" on page 31 on how to open the phone’ s web interface. See "How the web interface works" on page 31 on the mechanics of navigating in the windows and c hanging the settings. See "User mode/administrator m[...]

  • Page 67

    67 snom 82 1 User Manual Customizing the Phone Settings 2. Press to scroll down. ◦ W hen you are at the top of the list, pressing will take you to identity 12. ◦ At any other position within the list, press to scroll. 3. W hen you have reached the identity you wish to edit, press to select it. 4. W hen prompted, enter Account and Registrar . 5.[...]

  • Page 68

    68 snom 82 1 User Manual Customizing the Phone Settings the "On" setting and enter a password into the next field of the next setting, "Extension monitoring group I D" . Note: The password cannot start with a "{" bracket. Any phone allowed to monitor and pick up your calls must also use the same password in this text [...]

  • Page 69

    69 snom 82 1 User Manual Customizing the Phone Settings Selecting identity ringtones: • On the phone : 1 Preferences > 3 Ringer . The identities are shown on the display . ◦ Select an identity with / and press to hear the current ringtone for that identity . ◦ Selecting a different ringtone: Press / to navigate up and down the list. T he m[...]

  • Page 70

    70 snom 82 1 User Manual Customizing the Phone Settings Adjusting the intensity: 1. Press . 2. Press 1 Preferences. 3. Press 5 Display . 4. Press 2 Backlight when idle. 5. Press right or left arrow on the navigation key to increase ( ) or decrease ( ) the backlight's intensity . Setting the number of seconds after which the phone will switc h [...]

  • Page 71

    71 snom 82 1 User Manual Customizing the Phone Settings ◦ Select "on" to have the time on the phone's display shown in 24-hour format, 00:0 1 to 24:00 . ◦ Select "off" to have the time on the phone's display shown in AM / P M format, 0:0 1AM to 12:00PM. 2. Click on "Apply" and "Save". T ime zone[...]

  • Page 72

    72 snom 82 1 User Manual Customizing the Phone Settings L anguage settings of phone and web interface The language used on the phone can be c hanged on the phone as well as on the web interface. The language used on the web interface can be changed on the web interface only . Phone language Setting on the phone 1. Press > 1 Preferences > 4 La[...]

  • Page 73

    7 3 snom 82 1 User Manual Customizing the Phone Settings E mer gency numbers These are numbers that can be dialed even when the keyboard is loc ked. They must be set beforehand on the web interface. 1. Open the phone's web interface, Preferences > Lock K eyboard > Emergency Numbers (space separated). 2. Enter the emergency numbers in the[...]

  • Page 74

    7 4 snom 82 1 User Manual Customizing the Phone Settings Setting forwarding numbers • Forwarding all incoming calls: 1. Open the phone's web interface, Preferences > Call Forwarding > Always. 2. T ype the phone number in the "T arget" text field. T ype eac h number the way it needs to be dialed by the phone, without spaces o[...]

  • Page 75

    7 5 snom 82 1 User Manual Customizing the Phone Settings C all completion On snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again. T he factory default setting is "off". Note: This function depends on whether [...]

  • Page 76

    7 6 snom 82 1 User Manual Customizing the Phone Settings C all waiting W hen you are in a call, another call coming in will be announced visually by the symbol of a ringing phoneon the display and acoustically by the sound of a double beep; you will also see the caller`s I D on-screen if it is being transmitted. Y ou can switc h to visual or acoust[...]

  • Page 77

    77 snom 82 1 User Manual Customizing the Phone Settings N umber guessing W hen you have typed the minimum number of characters you have specified for this function, the phone will look for numbers containing that string of characters in its call lists and directories and, if it finds matches, show the number(s) on the display . If the number prop[...]

  • Page 78

    7 8 snom 82 1 User Manual Software Update S oftwar e update M anual update 1. Open snom’ s web page at www .snom.com. 2. Click on Support > Download > Firmware. 3. Click on the phone to be updated. 4. Click on the firmware version currently running on your phone. 5. Click on the firmware version you want to update to. 6. Right-click on th[...]

  • Page 79

    7 9 snom 82 1 User Manual T roubleshooting T r oubleshooting R eb oot 1. Press . 2. Press 5 Maintenance. 3. Press 3 Reboot. 4. W hen asked whether to "Reboot?", press . 5. W ait for the idle screen to reappear . H ar d reboot Disconnect the power , wait for a few seconds, and reconnect. W ait for the idle screen to reappear . Warning: Nev[...]

  • Page 80

    80 snom 82 1 User Manual T roubleshooting C ont acting snom Supp ort Please visit our knowledge base and our forum first. Y ou may find the answer to your question in one of the topics there. If you haven't found an answer or a solution to your problem, please post your question or problem on the forum (http://forum.snom.com). Note: The foru[...]

  • Page 81

    81 snom 82 1 User Manual T roubleshooting System information Open the phone’ s web interface > St atus > Settings. Make sure to delete private and/or security- relevant information like the MAC address, public IP address, etc. T races snom Support may ask you to submit a SI P T race and/or a PCAP T race to help them analyze your problem. P [...]

  • Page 82

    82 A P P 1 A P P 1 S ymb ols found in the function key line The buttons symbolize the functions that are currently available for activation. Press the function key underneath the symbol to activate the function. 1. Symbols of functions that can be mapped onto the four function keys underneath the display: Displaying SI P U R Ls of all active identi[...]

  • Page 83

    83 A P P 1 A P P 1 Previous outgoing I D I P address of phone and snom's web address AB S Address book search (OC S accounts only) 2. Context-sensitive symbols: Confirming a selection or an action T erminating/canceling an action and return to the previous screen W hen the phone is in a call, another incoming call waiting is shown on-screen. [...]

  • Page 84

    84 A P P 1 A P P 1 Details of missed call (to, from, date/time, tot al number) and of received and dialled call (to, from, date/time, duration) [alternative text: "Details"] Returning to call list Deleting selected call list entry [alternative text: "Delete"] Deleting entire call list [alternative text: "Clear"] Moving[...]

  • Page 85

    85 A P P 1 A P P 1 Press to show available status mess ages like firmware update available, reboot required, call completion pending, call forward activated, etc. D isplay indic ations Incoming call ringing • Connected call (in call) • Outgoing call ringing Active identity available for incoming and outgoing calls • Blinking gray phone symbo[...]

  • Page 86

    86 A P P 2 A P P 2 Whenever t here is a current message concerning the st atus of the phone, the function key will be available. Press the function key (or > 6 Information > 1 Status Info) to open the "St atus info" screen. Additionally , some status mess ages will also be displayed in the st atus bar; if there is more than one curr[...]

  • Page 87

    87 A P P 3 A P P 3 P r ogrammable Functions Following is a brief description of the function key settings available on the "Function keys" page of the phone's web interface. Action U R L Action U R Ls are basically HTTP G ET Requests that allow the phone to interact with web server applications. They can be used to send various data [...]

  • Page 88

    88 A P P 3 A P P 3 DT M F This funcion allows the specification of arbitrary key sequences (allowed digits: "0- 9", "*", "#", "A-D" and flash: "!") which will be sent via D TM F when this key is pressed during an active call. Extension This function key allows showing the status (idle, ringing, he[...]

  • Page 89

    89 A P P 3 A P P 3 Key Event W hen this key type is selected, a drop-down menu opens under "Number". For the available selections, see the following section "Key Events". Line Default setting for all freely programmable function keys. Incoming calls will go to the first free "line" key , and outgoing calls will use th[...]

  • Page 90

    90 A P P 3 A P P 3 Speed Dial Besides using the "Speed Dial" page on the web interface to program speed dial numbers, you can also put the functionality on the freely programmable function keys with LE Ds to be able to speed dial frequently used and/or long numbers without having to enter the complete phone number . Enter one phone number[...]

  • Page 91

    91 A P P 3 A P P 3 Xml Definition Copy the XM L sub tag of the action(s) you want the key to perform into the text field. The currently available settings can be found here: http://wiki.snom.com/Features/ Mass_Deployment/Setting_Files/XM L/XmlSubT ags. K ey Events AB S Address book search (OCS accounts) Accepted Calls (Accepted List) List of call[...]

  • Page 92

    92 A P P 3 A P P 3 Next Outgoing I D Selecting the next identity as the outgoing identity Presence State Providing access to a list where the Presence state of each registered SI P Identity can be defined (online, offline, busy , invisible). Prev . Outgoing I D Selecting the previous identity as the outgoing identity Reboot Rebooting the phone Re[...]

  • Page 93

    93 A P P 4 A P P 4 COPYRI G HT N O TI CE AN D W AR RANTY DISC L A IMER I. Das Produkt enthält Software, die unter der G N U General Public License, V ersion 2, frei genutzt werden darf. This Product contains Software applicable to G N U General Public License, V ersion 2 which can be used freely . I I. Im V erhältnis zu den Lizenzgebern der Softw[...]

  • Page 94

    94 A P P 4 A P P 4 are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it. 6. Eac h time you redistr[...]

  • Page 95

    95 A P P 4 A P P 4 If requested by you, the complete corresponding source code of the Software can be sent by snom technology A G on a st andard data storage medium against the reimbursement of the manufacturing costs of E U R 5.- per unit. The complete corresponding source code of the Software can also be downloaded from our web site http://www .s[...]

  • Page 96

    Y our specialist retailer - Ihr Fac hhändler - V otr e distributeur - Su distribuidor - Il tuo rivenditore: © 20 13 snom tec hnology AG V2.0 1 User Manual I P Phone snom technology A G W ittestr . 30G 135 0 9 Berlin, Deutschland T el. +4 9 3 0 3 9 83 3-0 Fax +4 9 3 0 3 9 83 31 11 info@snom.com, s ales@snom.com snom technology , Inc. 18 Commerce W[...]