Pelco DVR5100 manuel d'utilisation

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Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Pelco DVR5100. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Pelco DVR5100 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Pelco DVR5100 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Pelco DVR5100 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Pelco DVR5100
- nom du fabricant et année de fabrication Pelco DVR5100
- instructions d'utilisation, de réglage et d’entretien de l'équipement Pelco DVR5100
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Pelco DVR5100 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Pelco DVR5100 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Pelco en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Pelco DVR5100, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Pelco DVR5100, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Pelco DVR5100. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    C1696M (8/06) OPERATION DVR5100 Series Digital V ideo Recorder[...]

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    [...]

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    C1696M (8/06 ) 3 Contents About the DVR5100 Series Digital Video Recorder Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Starting and Stop ping the DVR5100 Re-Entering Login[...]

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    4 C1696M (8/06) Using Patterns, Presets, and Scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1 Activating PTZ Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

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    C1696M (8/06 ) 5 List of Illustrations 1 DVR5100 Network Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2 Login Dialog Box Wit h On-Screen Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

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    6 C1696M (8/06) 60 Selecting Multiple T ypes of Re corded Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 61 Selecting Multiple Came ras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

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    C1696M (8/06 ) 7 List of T ables A Default User IDs and Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 B Features of t he DVR5100 Fr ont Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

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    8 C1696M (8/06) About the DVR5100 Series Digital V ideo Recorder The DVR5100 Series digital video recorder (D VR) is stand-alone or Endura-enabled, hi gh-performance 4, 8, or 16 channel DVR. Th e DVR510 0 combines superior forensic fun ctions, easy-to-use interfaces, and video reco rding performance pre viously reserved for extremely high-end syste[...]

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    C1696M (8/06 ) 9 Getting Started This manua l describes ho w to operate t he DVR5100 to view and reco rd live video, search for recor ded video and mark it or lock i t for future use, and to operate or adjust camera s. For information about installin g and configuring the unit, refe r to the installation manual. The DVR510 0 provides ac cess to mos[...]

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    10 C1696M (8/06) 2. In the User Name list, tu rn the jog (inn er dial) on the Control Pad to sele ct the user name. Figure 2. Login Dialog Box With On- S creen Keyboar d 3. T o enter the passw ord, do the following: a. On the Control Pad, pr ess . The on-screen keybo ard appears. (Figure 2) b. Use the joystick to navigate to the first number your p[...]

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    C1696M (8/06 ) 11 T o re- enter your lo gin informatio n: TIP: Y ou can use an option al KBD5000 keyboard or a USB PC keyboard and mouse to perfor m some setu p tasks more easily. Refer to Understand ing DVR Cont rols and Me nus on page 13 for a compa rison on using any of these devices to work wi th the on-scr een menus. 1. V erify that the us er [...]

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    12 C1696M (8/06) 2. From the main me nu, select the Logout icon. The Login dialog box appears. Figure 5. Login Dialog Box 3. Select a user na me, and then enter your password. Y ou mu st select a user name that has administra tor permissions. 4. Press the re d function key , or navigate to Shutdo wn , and then press En ter/Shift . The DVR5100 save [...]

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    C1696M (8/06 ) 13 Understanding DVR Controls and Menus This section provides an overview of D VR5100 front panel contro ls and menus. The DVR5100 is a menu -driven DVR. Y ou can operate the DVR5100 using any of the following: • DVR5100 Control Pad: The DVR5100 prov ides front panel controls that allow you to local access to t he menu system. Y ou[...]

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    14 C1696M (8/06) DVR5100 CONTROL PAD The DVR5100 Contr ol Pad allow you to configure and operat e the DVR. Figure 8. DVR5100 Control Pa d The Control Pad contains the following keys and function s. Network status indicator : The network status LED indicate s the network c onnection a nd speed. It may display one of the following conditions: • Off[...]

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    C1696M (8/06 ) 15 Quick export label : Indicates the function of this key wh en on-screen menus are no t displayed. Enter/Shift: The Enter/Shift key selects menu it ems when men us are visible. Press and release the key to enter or exit PTZ mode, whic h is indicate d by a blue b order around t h e video pane. Press an d hold the key to adjust volum[...]

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    16 C1696M (8/06) NAVIGATING THROUGH MENUS WITH THE KBD5000 KEYBOARD The KBD5000 keyboar d controls serve different purpo ses depending on which part of the menu s you are using. The keys light up to indic ate which controls are available ba sed on your currently active operat ion. If a key is not lit, that control is not curren tly avail able. ACTI[...]

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    C1696M (8/06 ) 17 ACTIVATING LIVE AN D PLAYBACK CONTROLS After you s elect a video pan e, you can work wi th the live o r recorded vi deo, operate pan and til t commands, or in itiate other c amera-specific actions with t he KBD5000 keys. The m enu oper ations are descr ibed in the following table: T able E. KBD5000 Live and Pl ayback Operations Jo[...]

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    18 C1696M (8/06) NAVIGATING THROUGH MENUS WITH A PC KEYBOARD AND MOUSE Y ou can atta ch a USB PC k eyboard and mouse to th e DVR5100 in ad dition to u sing the c ontrol pad to navigate through me nus. The k eyboard and mouse operat ions are descr ibed in the f ollowing tabl e: Jog/Shuttle Mod ule Key Live and Playback Oper ations Menu selection key[...]

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    C1696M (8/06 ) 19 Figure 9. S hortcut Menu Accessible From a Mouse Right or Lef t Arrow In PTZ mode, pans the cu rrently select ed camera ri ght or left. I n the menus, moves to the ne xt or previous fi eld on a menu or dialog box. Ctrl + Right Arrow/ Ctrl + Left Ar row Increas es or decrease s the audio volume. Page Up or Page Dow n Scrolls forwar[...]

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    20 C1696M (8/06) Overview of Navigation and Controls The DVR5100 Series D VR provides semitransparent on -screen menus th at allow you to adjust settings while co ntinuing to mo nitor l ive video. The DVR5100 Control P ad offers a q uick and con venient set of local control s that allow you to configure and operate the DVR. Figure 10. DVR5100 Main [...]

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    C1696M (8/06 ) 21 DISPLAYING AND HIDING THE SY STEM MENUS Press the Menu key to displa y and hide the on-screen menu s. The first ti me you display t he menus, the D VR5100 displa ys the main menu . If you navigat e to a lower-level menu and th en close the menu display , th e DVR5100 re tains that in formation and returns you t o the same me nu th[...]

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    22 C1696M (8/06) USING THE JOG/SHUTTLE TO NAVIGATE THROUGH MENUS There are two ways to retu rn to a previ ous, or high er level, menu : • T urn the jog (inner dial) to the right or left un til you select the Back icon on the screen, and th en press the Enter/Sh ift key . • T urn the shuttle (outer ring) counte rclockwise. The icon path at the t[...]

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    C1696M (8/06 ) 23 3. Enter char acters by pr essing the following keys : • T urn the jog to the right or left to sele ct a character of the name or IP add ress that you are entering. • Use the joystick, blue function key , or yellow function key to move between characters within the text field. • Use the jog/shuttle to move slowly or quickly [...]

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    24 C1696M (8/06) On-Screen Menus The DVR5100 Series DVR on -screen menus hierarchy is designed to present only those menus for w hich you have permission. Depend i ng on your user role, you might se e all available menus or only a few of t he menus. There are user roles for an ad ministrator , manager , op erator , and guest. The descriptions of me[...]

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    C1696M (8/06 ) 25 SEARCH/EXPORT MENU The Search /Export menu co ntains opti ons for loca ting and re viewing recorde d video and for export ing snapshots and recorded vide o. T o export video you must h ave a CD or DVD ava ilable. T o export snapsh ots, you must ha ve a USB storage de vice attached to the DVR5100 or t o the KBD5000. Figure 20. S ea[...]

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    26 C1696M (8/06) Operating the DVR5100 The DVR5100 Con trol Pad pro vides access t o most DVR5100 feat ures and fu nctionality. The DVR5100 Remote Client applicat ion is re quired to configure certain optio ns accessible to the DVR5100. For example, scrip ts are created using the Remote Client, but are operat ed on the DVR5100 from the Con trol Pad[...]

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    C1696M (8/06 ) 27 V IEWING A SPECIFIC CAMERA When you select a camera, its video stream is sent to the video pane with the green border . For example, if your displa y is set to a 2x2 layo ut and the upper left video pane is selecte d, you can select any camera to display in this video pane. Follow the instructions below t o display video for a spe[...]

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    28 C1696M (8/06) 4. If it is not already se lected, n avigate to the Se lect Camera icon, and th en p ress Enter/ Shift . The Camera List ap pears. Figure 25. Camera List 5. Use the joystick o r the jog (inner dial) to select a camer a from the list, and then press Enter/Shift . Vide o from the camera is displayed in the selected vide o pane. NOTE:[...]

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    C1696M (8/06 ) 29 W ORKING WITH CAMERAS This section describes how t o work with camera s that are att ached to the DVR5100 and is orga nized into the following to pics: • Adjusting the Iris , below • Adjust the Focus on page 3 1 • Repositioning a Camera With PT Z Capabilities on page 32 • Accessing Camera Menus on page 33 ADJUSTING THE IRI[...]

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    30 C1696M (8/06) 3. Press the red function key to select the Iris icon. The Iris d ialog box ap pears. Figure 29. Iris Dialog Box 4. Navigate to th e option box. By default, the iris mode is se t to Auto Iris On. 5. T urn the jog (inner di al) to set the iris mo de to Auto Iris Off. 6. Navigate to th e iris –/+ controls , and then do on e of the [...]

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    C1696M (8/06 ) 31 ADJUST THE FOCUS NOTE: The instructions in this manu al refer to the DVR5100 Control Pad. Refer to Navigating Through Menus with the KBD 5000 Keyboard on page 4 and Navigating Through Men us with a PC Ke yboard and M ouse on page 6 for alter nate keystroke s if you are using either of the se devices. T o adjust focus: 1. In the li[...]

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    32 C1696M (8/06) 6. Move to the f ocus –/+ con trol and do on e of the foll owing: • T o focus closer to an object, turn the shuttle (outer dial) to the right. The plus sign (+) is hig hlighted by a circle, indic ating the direction o f the chang e. As an alte rnative, pr ess and hold t he Plus butt on to focus clos er . Figure 34. Focus Closer[...]

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    C1696M (8/06 ) 33 3. Move the jo ystick left or right to pan to the left o r right of th e current scene. 4. Move the joystick up or down to tilt the camera up or down from the curre nt scene. 5. Press and hold th e Plus or Minus button s to zoom in and zoom out of the scene. If the camera does not resp ond to the j oystick, verif y that the camer [...]

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    34 C1696M (8/06) 4. Navigate the menu as follows: • Use the joystick to move through th e list of menu options and through the list of settings for each option. • Press Ent er/Shift to select or a ccept an opti on or a sett ing. Y ou cannot undo a chan ge once you ha ve pressed t his button. • T o return to a previous menu in the Camera Setti[...]

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    C1696M (8/06 ) 35 Responding to Alarms Each time an alarm occurs, the DVR5 100 displays an Alarm Received dialog box, whi ch allows you t o respond imme diately to th e ev ent or elect to have the alarm event snoo zed for a specified amount of time. An alarm event must be acknowle dged before it will disappear fr om the screen. Any user with permis[...]

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    36 C1696M (8/06) T o ackn owledge an al arm event: 1. After an alar m message appe ars on the Alar m Received dia log bo x (Figure 39), press the blue function key to display the comme nts associated wi th the alar m. If necessary, turn the jog (inner dial ) to select a single alarm. Instructions appear o n how to resp ond t o the alarm. Figure 40.[...]

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    C1696M (8/06 ) 37 V IEWING COMMENTS NOTE: The instructions in this manu al refer to the DVR5100 Control Pad. Refer to Navigating Through Menus with the KBD 5000 Keyboard on page 4 and Navigating Through Men us with a PC Ke yboard and M ouse on page 6 for alter nate keystroke s if you are using either of the se devices. T o view an alarm message com[...]

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    38 C1696M (8/06) Executing Scripts A script is lik e a macro but p rovides much mo re power and fle xibility . Scri pts may be used to control almost all system funct io ns and may be combined in a lmost any order . T o crea te a scri pt you must be logged o n to the D VR5100 r emote client application . Refer to t he o peration manual for the remo[...]

  • Page 39

    C1696M (8/06 ) 39 3. When the Exe cute Script dia log box appe ars, turn the jog (inner dial) to scroll t hrough an d select a scrip t from the list (Fi gure 4 3). 4. Press the bu ttons on the Panel Keypad as follo ws: • T o start a script, press the green function ke y , or use the jo ystick to navigate to the Execute icon , and then press Enter[...]

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    40 C1696M (8/06) Activating Relay s The DVR5100 may be used to activat e relay output manu ally , connectin g DVR5100 devices to other external de vices. A relay may be activated for a predeter mined period o f time (the d well time) or ma y remain latche d until there is another signal to rele ase the relay. Users with administrator permissions ca[...]

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    C1696M (8/06 ) 41 Using Patterns, Presets, and Scans With the DVR5100 you can ac tivate patterns, presets, and scans. A patter n is a user -defined, viewable camera path with a b eginn ing and end. The number an d duration of patterns vari es with diff erent positio ning systems. A p reset action forces a camer a with PTZ capab il ity (pan, t ilt, [...]

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    42 C1696M (8/06) STOPPING A PATTERN NOTE: The instructions in this manu al refer to the DVR5100 Control Pad. Refer to Navigating Through Menus with the KBD 5000 Keyboard on page 4 and Navigating Through Men us with a PC Ke yboard and M ouse on page 6 for alter nate keystroke s if you are using either of the se devices. T o stop a pattern: 1. Select[...]

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    C1696M (8/06 ) 43 4. On the Pane l Keypad press or until the preset number appears in the text field, and then press the yellow function key . Th e camera is moved to the preset location. T o cancel your selection without act ivating the preset, press the red function key . ACTIVATING SCANS T o sc an is to view an a rea by pannin g a camera ho rizo[...]

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    44 C1696M (8/06) Activating Auxiliary Commands (Wiper) On cameras that are equipped with a wiper , a preset command is av ailable to activate it from the DVR5100. T he DVR5100 ignores t he c ommand if a camera does not supp ort it. NOTE: The instructions in this manu al refer to the DVR5100 Control Pad. Refer to Navigating Through Menus with the KB[...]

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    C1696M (8/06 ) 45 Searching for V ideo The DVR5100 of fers two op tions for sea rching for recorded video : • Quick Search: With Quick Search you can search for vi deo for th e cu rrently selected camera. • Enhanced Search: With Enha nced Search you can search for video on multiple camer as and for any available date and time ran ge. An enhance[...]

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    46 C1696M (8/06) PERFORMING A QUICK SEARCH NOTE: The instructions in this manu al refer to the DVR5100 Control Pad. Refer to Navigating Through Menus with the KBD 5000 Keyboard on page 4 and Navigating Through Men us with a PC Ke yboard and M ouse on page 6 for alter nate keystroke s if you are using either of the se devices. T o perform a quick se[...]

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    C1696M (8/06 ) 47 ENHANCED SEARCH Figure 56. S earch Dialog Box Y ou can use th e Enhanced Search dialog b ox to search for recorded video based on the following search crite ria: • Date and time ranges: Search for video recorded in the following time periods: – Y esterday: Searches the previous 24-hour pe riod from the current date . – Past [...]

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    48 C1696M (8/06) PERFORMING AN ENHANCED SEARCH NOTE: The instructions in this manu al refer to the DVR5100 Control Pad. Refer to Navigating Through Menus with the KBD 5000 Keyboard on page 4 and Navigating Through Men us with a PC Ke yboard and M ouse on page 6 for alter nate keystroke s if you are using either of the se devices. T o per form an en[...]

  • Page 49

    C1696M (8/06 ) 49 7. Navigate to the Search fi eld, turn t he jog (inner d ial) to selec t a video ty pe for which to search, a nd then press Enter/Shif t . Choices are All T ypes, Multipl e T ypes, Locke d, Continuous, A larms, Motion, and Manual . If you select Multiple T ypes , the Select Search T ype dialog box appears. Figure 60. S electing Mu[...]

  • Page 50

    50 C1696M (8/06) 10. Specify the c ameras for which you want to search as follo ws: a. T u rn the jog (inner dia l) to select a camera, an d the press Enter/Shift . b. Navigate to the OK icon , and then p ress Enter/Shif t when yo ur list is complete. T o cancel the selection list, navigate to the Cancel icon , and then press Enter/Shift . 11. Navi[...]

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    C1696M (8/06 ) 51 PLAYING A VI DEO CLIP Y ou can play back r ecorded video a fter locating i t with either a qu ick search or enha nced search. Follow the instruc tions below to play video from either sear ch function . NOTE: The instructions in this manu al refer to the DVR5100 Control Pad. Refer to Navigating Through Menus with the KBD 5000 Keybo[...]

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    52 C1696M (8/06) PLAYBACK SPEEDS FOR RECORDED V IDEO While playing back re corded video you can pl ay t he video at several speeds in either fast forward o r fast reverse direction. T o ch ange the play back peed fo r recorded video: 1. Select a video pane that is displaying recorded video. 2. T urn the shuttle (outer dial) clockwise t o play the v[...]

  • Page 53

    C1696M (8/06 ) 53 T o unlo ck a video clip : Y ou can unlock any video cli p that has bee n locked by first performing an enhanced se arch for locked video. 1. Perform an enhanced se arch making su re to includ e locked vide o in the Se arch type. Refer to Perf orming an Enhanced Sea rch on page 48. Figure 66. S earching for Locked Video 2. T urn t[...]

  • Page 54

    54 C1696M (8/06) 3. Press to mark t he event. A yellow star ap pears in the t imeline for the selected c amera the next time you view t he Quick Sear ch dialog box. (Figur e 68) 4. Select Cancel to close the Quick Expo rt dialog bo x. Figure 68. Marked Events on the Quick S earch Dia log Box[...]

  • Page 55

    C1696M (8/06 ) 55 Exporting V ideo The DVR5100 allows yo u to export video as Qu ickT ime MPEG-4 or Pe lco video format ( *.pef) and save the file to a USB device, CD- ROM, or DVD. The defaul t export fo rmat is QuickTime MPEG-4, but this may be ch anged during the export process on th e Enhanced Search dial og box. Expo rted video clips can be qui[...]

  • Page 56

    56 C1696M (8/06) 4. Navigate to the export destination, and then select an option. Y ou can export video to a CD, DVD, or USB memory key . The medi a must have sufficient space to stor e the entire video clip. If you are unsure if the video clip has sufficie nt space, follow the instru cti ons at Step 7 to export only a portion of the video cl ip. [...]

  • Page 57

    C1696M (8/06 ) 57 T o ex port a video c lip from the Enhanced Searc h screen: 1. Perform an Enhanced Search. The Enhanced S earch dialog box appears. For information ab out performing an enhanced sear ch, refe r to Performing an Enhance d Search on page 48. Figure 73. Enhanced S earch Dialog Box 2. In the search results list bo x, select a vi deo c[...]

  • Page 58

    58 C1696M (8/06) 4. (Optional) T o adjust th e date and time, press the blue function key on the Panel Keypad. The D ate T ime Range dialog opens wh ere you can revi se and set t he date and t ime for the ex ported vide o. 5. When all of t he settings ar e correct, select Expor t . The export pr ocess begins and the pr ogress appe ars on the monito[...]

  • Page 59

    C1696M (8/06 ) 59 Capturing a Snapshot (Still Image) All snapshots are saved in a default folder called images which is created au tomatically on a USB device. Y ou must attach a USB devic e to the DVR5100 before you start to capture a snap shot. If a USB device is not attache d to the unit when you start to ca pture the snaps hot, an error mes- sa[...]

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    60 C1696M (8/06)[...]

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    PRODUCT WARRANTY AND RETURN INFORMA TION WARRANTY Pelco will repair or replace, without charg e, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment. Exceptions to this warranty are as noted below: • Five years on FR/F T/FS Series fiber optic products an d TW3000 Series unshielded twiste[...]

  • Page 62

    United States | Canada | United Kingdom | The Netherlands | Singapore | Spain | Scandinavia | France | Middle East W orldwide Headquarters 3500 Pelco W ay Clovis, California 93612 U S A U S A & Canada T el: 800/289-9100 Fax: 800/289-9150 International T el: 1-559/292-1981 Fax: 1-559/348-1120 www .pelco .com I S O 9001[...]