HP (Hewlett-Packard) DX2710 MT manuel d'utilisation

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Un bon manuel d’utilisation

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Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation HP (Hewlett-Packard) DX2710 MT décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation HP (Hewlett-Packard) DX2710 MT devrait contenir:
- informations sur les caractéristiques techniques du dispositif HP (Hewlett-Packard) DX2710 MT
- nom du fabricant et année de fabrication HP (Hewlett-Packard) DX2710 MT
- instructions d'utilisation, de réglage et d’entretien de l'équipement HP (Hewlett-Packard) DX2710 MT
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage HP (Hewlett-Packard) DX2710 MT ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles HP (Hewlett-Packard) DX2710 MT et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service HP (Hewlett-Packard) en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées HP (Hewlett-Packard) DX2710 MT, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif HP (Hewlett-Packard) DX2710 MT, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation HP (Hewlett-Packard) DX2710 MT. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    s e r vi c e ref e re n c e g u i d e HP C om paq dx2 710 MT/d x2 718 MT/ dx2 710 SFF Busi ness P Cs 1st E dition T his docu ment p ro v ide s inf or mati on on the r emo v al and r e placement of all par ts as well as information on t r oub lesh ooting , D e sktop Management , se tup utilities , S A T A dri ves, safety , routin e care , con nector[...]

  • Page 2

    Service R ef erenc e Guid e HP C ompaq dx2 710 MT/dx2 718 MT/dx2 710 SFF Bu sines s P Cs 1st E dition Doc um e nt P art Number: 4 8 3 9 4 1-001 Fe br ua r y 20 08[...]

  • Page 3

    © Copy right 2008 Hewlett-P ackard De velopm ent Compan y , L.P . The in formation contai ned here in is subje ct to ch ange wit hout notice . Microsoft, MS-DOS, W ind o ws, and W indows NT are trade m arks of Micros oft Corporat ion in the U.S. and ot her countrie s. Intel is a trademark of Intel Co rporation in t he U.S. and other cou ntries. Th[...]

  • Page 4

    Servi ce Ref erence Guide 48 3 9 41-001 iii Conte nts 1 Installing the Op erating System 1.1 Micros oft Windows XP/Windo ws Vista/Redflag Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 –1 1.1. 1 Insta lling or Upgra ding Dev ice Driv ers (Onl y applic able fo r Window s OS) . . . . . . . . 1– 1 1.2 Converting t o NTFS (Associ[...]

  • Page 5

    i v 4 83 9 41-001 Servi ce Ref ere nce Guide Con t en t s 5 Identifying the Chassis , Routine Care, and Disassembly Preparation 5.1 Chassis Desi gnations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1 5.1.1 Microtower ( MT)/Small Form Factor (SFF) . . . . . . . . . . . . . . . .[...]

  • Page 6

    Ser vice R eference Gu ide 48 3 9 4 1-0 01 v Con tents 6.9 Front I/O Pan el Housing Assembly - MT cha ssis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–28 6.10 System Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–29 6.11 Heatsink - MT chas[...]

  • Page 7

    Servi ce Ref erence Guide 48 3 9 41-001 1–1 1 Insta llin g t he O pera tin g S y stem Depending on the model, Microsoft W i ndo ws XP Home, W i ndo ws XP Profes sional (V ista Do wngrade), W indows V ista Basic, W indo ws V ista Business 32 or Red flag Linux i s preinst alled on the co mputer and wi ll be conf igured aut omatically the fi rst tim[...]

  • Page 8

    1–2 48 39 41-001 Servi ce Ref erence Guide Installin g the Operating S ystem 1 .2 C on v er ting to NTFS (A ssoc ia ted wit h Windo w s OS) 1 .2. 1 Window s XP Home/XP Professional( Vista dow ngra de)/ Vista Basic/Vista Busin ess 3 2 The Windows XP H ome /XP Prof essi ona l (V ista downg rade) /V ista B asi c/V ista B us ine ss 32 operati ng syst[...]

  • Page 9

    Servi ce Ref erence Guide 48 3 9 41-001 2–1 2 Setup U tilitie s and Dia gnostic s F ea ture s Setup Uti lities (F1 0) and diag nostic feat ures pro vide info rmation ne eded about t he computer system when contacting Cu stomer Support . These tools c an also be use d to: ■ Change f actory def ault sett ings and to set or change t he system conf[...]

  • Page 10

    2–2 48 39 41-001 Servi ce Ref erence Guide Setup Utilities and Diagnostic s Featur es 2.2 Comp uter Setup U tilities Use Computer Setup Utilit ies (F10) t o: ■ Modify or r estore f actory def ault sett ings. ■ Set the system date and time. ■ Set, vie w , change, or ve rify the system conf igurati on including s ettings for pr ocessor , grap[...]

  • Page 11

    Servi ce Ref erence Guide 48 39 41-001 2–3 Setup Uti lit ies an d D iagn ostics Feat ures 3. A choice o f headings app ears in the Co mputer Setup Uti lities menu: Sys tem Informati on, Standard CMOS Features, Adv anced BI OS Features, Adv anced Chip set Features , Integr ated Peripher als, Po wer Management Se tup, PnP/PCI Conf igurati ons, Hard[...]

  • Page 12

    2–4 48 39 41-001 Servi ce Ref erence Guide Setup Utilities and Diagnostic s Featur es 2.2.2 Comp uter Setu p Menu Computer Set up Headin g O ption Desc ription Sys t e m In fo rm a t io n Sys te m S / N (vi ew o n ly ) Product N am e (vie w only) Ow nerShip T AG [Pr es s En ter] Enter o wne rship tag assigned b y the o wne r . Ow nerShip T A G (v[...]

  • Page 13

    Servi ce Ref erence Guide 48 39 41-001 2–5 Setup Uti lit ies an d D iagn ostics Feat ures Standar d CMO S Fe a t u r e s (contin ued) SA T A P o r t 0 SA T A P o r t 1 SA T A P o r t 2 SA T A P o r t 3 F or each , allo ws y ou to: • IDE Channel 0 Master (for S A T A P ort 0 Only) • IDE Channel 1 Slav e (for S A T A P or t 1 Only) • detect H[...]

  • Page 14

    2–6 48 39 41-001 Servi ce Ref erence Guide Setup Utilities and Diagnostic s Featur es Advanc e d BIOS F eatur es (contin ued) Re mo vea ble De v ice Pri or ity Al lo w y ou t o sel ect F DD or U SB-FDD as the fir st rem ove ab l e d evic e. Hard Disk Boot Prio rity Allo ws y ou to spec ify the order of attached hard dr iv e dev ices (suc h as USB[...]

  • Page 15

    Servi ce Ref erence Guide 48 39 41-001 2–7 Setup Uti lit ies an d D iagn ostics Feat ures Advanc e d Chipset Fe a t u r e s PEG/ O nch i p VGA Con tro l (V G A Se ttin g) Allo ws y ou to set s y stem display at: •O n c h i p V G A •P E G P o r t •A u t o On-Chip F r ame Buffer Si z e (V G A Se ttin g Allo w y ou to set On-Chip F r ame Buffe[...]

  • Page 16

    2–8 48 39 41-001 Servi ce Ref erence Guide Setup Utilities and Diagnostic s Featur es Integr ated P eriphe rals USB Contr oller Disables/enable s USB contr oller . USB L egacy Support Disables/enable s USB legacy suppo r t. HD Audio Allo ws y ou to auto-detect or disable o nboar d aud io. Onboard LAN Disables/enable s onboar d L AN contr oller . [...]

  • Page 17

    Servi ce Ref erence Guide 48 39 41-001 2–9 Setup Uti lit ies an d D iagn ostics Feat ures Po w e r Management Setup HPET Sup por t Dis able / e nab le H PET featu re , on ly ca n be v isible for V ista OS . HPE T Mode 3 2 b it mode/64 b it mode. V ie w onl y , and only c an be visible f or V ista OS . WDRT Support Disa ble/ enable WDRT f eatur e,[...]

  • Page 18

    2–10 48 39 41-001 Servi ce Ref erence Guide Setup Utilities and Diagnostic s Featur es PnP/P CI Con fig ura t io ns (contin ued) Re sour ces Contr olled B y Allo ws y ou to select w hether r esour ces ar e contr olled a utomaticall y or man ually : • Auto (ES CD –Ex tend ed Storage Configuration Data) •M a n u a l BIOS can automatic ally co[...]

  • Page 19

    Servi ce Ref erence Guide 4 83 9 41-001 2–11 Setup Uti lit ies an d D iagn ostics Feat ures 2.3 Reco v ering t h e C onfi gura tion Set ting s Recov erin g the conf iguratio n setting s establis hed in the Comp uter Setup (F 10) Utility requires that y ou first bac k up the se ttin gs befor e a re covery i s ne ede d. The CMOS Sa ve/Lo ad utility[...]

  • Page 20

    Servi ce Ref erence Guide 48 3 9 41-001 3–1 3 De skt op Manage ment ✎ Support f or specif ic feat ures desc ribed in thi s guide may v ary b y model or so ftware v ersion . 3. 1 Initia l Confi gura tion an d De pl o yment HP comput ers come with a preinsta lled system s oftwar e image. Afte r a brief s oftware “unb undling” process, the com[...]

  • Page 21

    3–2 48 39 41-001 Servi ce Ref erence Guide Desktop Ma nagem ent 1. Remov e all r emov able media an d turn of f the power . 2. Insert a disk ette, CD, or USB flash de vice c ontaining t he desired BIOS image f ile in the root direct ory . The media must be formatted using the F A T12, F A T16, or F A T32 f ile system. 3. T urn o n po wer to the s[...]

  • Page 22

    Servi ce Ref erence Guide 48 39 41-001 3–3 Deskto p Man agement 3.2.4 W orl d W id e W eb S it e When making the tr ansition t o new or re vised o perating sy stems, it i s important to impl ement the support software d esigned for t hat operati ng system. If you plan to run a versi on of Microsoft W indo ws that i s dif ferent fro m the ve rsion[...]

  • Page 23

    3–4 48 39 41-001 Servi ce Ref erence Guide Desktop Ma nagem ent 1. T urn o n or restar t the computer . If you are in W indo ws, click St a r t > Shut Down > Rest art. 2. As soon as the compute r is turned on, pr ess and hold t he F1 0 ke y unti l you enter Co mputer Setup. Press Enter to bypa ss th e ti tle s cree n, if ne cessa ry . ✎ I[...]

  • Page 24

    Servi ce Ref erence Guide 48 39 41-001 3–5 Deskto p Man agement T o change the s upervisor pa ssword, a s soon as the computer is tur ned on, press a nd hold th e F1 0 ke y until you en ter Computer Setup. Pre ss Enter to b ypass the title s creen, if ne cessary . ✎ If you do not press th e F1 0 ke y at the a ppropriate t ime, you must tur n th[...]

  • Page 25

    3–6 48 39 41-001 Servi ce Ref erence Guide Desktop Ma nagem ent Nationa l K e yb oar d Deli mit er Char acter s Each ke yboar d is designed to meet countr y-specif ic re quirements. The syntax and k eys t hat you use for changing or de leting your p assword depend on the k eybo ard that came wi th your computer . C learin g Passw ords If you for [...]

  • Page 26

    Servi ce Ref erence Guide 48 3 9 41-001 4–1 4 Seri a l A T A Dr iv e G uid el ines an d Feat ures ✎ Serial A T A = SA T A HP does not support th e use of a P A T A (IDE) har d driv e / op tical dri ve on th ese model s of computer . 4. 1 S A T A 3. 0 Ha rd Driv es ✎ When attac hing the SA T A cable t o the system boa rd alw ays connect the pr[...]

  • Page 27

    4–2 48 39 41-001 Servi ce Ref erence Guide Ser ial A T A Dri ve Guidelines and F eatures 4.2 S A T A H ard Driv e C a b les 4.2. 1 SA T A Da ta Ca ble Alwa ys use an HP appr ov ed SA T A 3.0 Gb/ s cable as it i s fully backw ards compati ble with the SA T A 1.5 Gb/s dri v es. SA T A data cables are susce ptible to damage if ov erfle xed. Ne ver c[...]

  • Page 28

    Servi ce Ref erence Guide 48 39 41-001 4–3 Serial A T A Drive Guid eli nes a nd Featu res 4.3 S A T A SMART Driv es The S elf Moni tor ing A naly sis and R eco rdin g T echnol ogy (SMAR T) A T A drives for t he H P Personal Computers ha ve built -in dri ve f ailure pre diction tha t warns the user or n etwork administ rator of an impending f ailu[...]

  • Page 29

    Servi ce Ref erence Guide 48 3 9 41-001 5–1 5 I d enti fyin g t h e C h a ss is , Rout in e C are, a nd Di sasse mbl y P re pa rat io n This ch apt er pr ovide s g enera l s erv ice in form atio n f or the c om pute r . Ad her ence to the pr oce dur es and p recau tio ns des crib ed in this cha pter i s ess entia l fo r pro per s ervi ce. Ä CAUT[...]

  • Page 30

    5–2 48 39 41-001 Servi ce Ref erence Guide Identify ing the Chas sis, R outine Car e , and Disassem bly Pr eparation Note: dx2 718 MT is only for Chi na Market. dx2 7 18 MT dx2 710SFF[...]

  • Page 31

    Servi ce Ref erence Guide 48 39 41-001 5–3 Identifying the Chassis, R outine Car e, and Disass embly Pre paration 5 .2 Elec trosta tic Disc h arge Infor ma tion A sudden di scharge of static electrici ty from your f inger or other conduc tor can de stroy sta tic- sensit iv e de vices or mi crocircuit ry . Often the s park is neit her felt no r he[...]

  • Page 32

    5–4 48 39 41-001 Servi ce Ref erence Guide Identify ing the Chas sis, R outine Car e , and Disassem bly Pr eparation 5 .2.3 P ersonal Grounding M et hods an d Equip men t Use the f ollo wing equipment to pre vent static elec tricity da mage to equi pment: ■ Wri st st r a ps are fle xibl e s trap s wit h a maxi mum o f one -me goh m ± 10 % res [...]

  • Page 33

    Servi ce Ref erence Guide 48 39 41-001 5–5 Identifying the Chassis, R outine Car e, and Disass embly Pre paration ■ Static awa reness label s ■ Wrist st raps and foot wear straps providin g one-me gohm +/- 10% resist ance ■ Material handling pac kages ■ Conducti v e plastic bag s ■ Conducti ve plastic tubes ■ Conducti ve tote box es ?[...]

  • Page 34

    5–6 48 39 41-001 Servi ce Ref erence Guide Identify ing the Chas sis, R outine Car e , and Disassem bly Pr eparation 5 .3. 3 C leanin g t h e K e yboard F ollo w all safety precau tions in Sectio n 5.3.1, “General Cleaning Safet y Precautio ns, ” before cleani ng the ke yboard. T o clean the t ops of the keys or the ke yboard bod y , follow t[...]

  • Page 35

    Servi ce Ref erence Guide 48 39 41-001 5–7 Identifying the Chassis, R outine Car e, and Disass embly Pre paration 5 .4 Servic e Cons iderat ions Listed b elo w are some of th e considerat ions that you should k eep in mind d uring the disassembly and asse mbly of the computer . 5 .4. 1 T ools and Soft ware R equ irements T o ser vic e the c om pu[...]

  • Page 36

    5–8 48 39 41-001 Servi ce Ref erence Guide Identify ing the Chas sis, R outine Car e , and Disassem bly Pr eparation 5 .4.3 C ab les and Conn ec tors Most cabl es used thro ughout the unit are f lat, fle xible cabl es. These cables must b e handled wit h care to av oid damage. Apply only t he tension re quired to se at or unse at the cable s duri[...]

  • Page 37

    Servi ce Ref erence Guide 48 3 9 41-001 6–1 6 Rem o v al an d Rep l a cem e n t Pro ced ures— Micro to w er (M T)/S mal l F or m F acto r ( SF F ) Ch a ss i s Adherence to the pr ocedures and pr ecautions d escribed in this chapt er is essen tial for pr oper servic e. After co mpleting all necessary r emov al and re placement p rocedures, ru n [...]

  • Page 38

    6–2 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6.2 Remo ve t he c omp uter a cces s pan el an d front be zel ( MT ch a ssi s and SFF c h a ssis ) 6.2. 1 A cc ess P an el (M T C h a s sis) 1. P rep are t he c omp uter for disa sse mbl y ( Section 6.1, ?[...]

  • Page 39

    Servi ce Ref erence Guide 48 39 41-001 6–3 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6.2.2 Fron t B e zel ( MT C ha s s is) 1. P rep are t he c omp uter for disa sse mbl y ( Section 6.1 , “Prepa ration for Disassembly” ). 2. Remov e the ac cess panel ( Section 6.2.1, “ Access Pa nel ([...]

  • Page 40

    6–4 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6.2. 3 Removing t he C omp u ter Access P an el and Front B ezel (SFF c has sis) T o remov e the computer access panel : 1. T urn o ff t he computer pro perly thr ough the opera ting system, t hen turn o ff[...]

  • Page 41

    Servi ce Ref erence Guide 48 39 41-001 6–5 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 4. T o remov e the fr ont bezel, gently pull up a ll three ta bs 1 on the top of the bezel, then pull the bezel 2 away fr om the ch ass is. Re mov ing the Fr ont Bez el T o reassemble t he computer , rev er[...]

  • Page 42

    6–6 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6.3 Usin g t he Sm all F orm Fac to r Com p u ter in a M inito w er Co nfigura tion The Small Form F actor compu ter can be used in ei ther a mini to wer or deskto p confi guration. T o use it i n the minit[...]

  • Page 43

    Servi ce Ref erence Guide 48 39 41-001 6–7 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6.4 Fro n t D rive B e z el s 1. P rep are t he c omp uter for disa sse mbl y ( Section 6.1, “ Preparati on for Disa ssembly” ). 2. Remo ve the ac cess panel a nd the fro nt bezel - MT ( S ection 6.2. 1[...]

  • Page 44

    6–8 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6.5 M e m o r y F or more information on the memo ry in this series of co mputers, refer to Appendix E, “Memory . ” 6.5 . 1 Install ing Memor y Module s/MT chassis Ä CAUTION : The mem ory module soc k [...]

  • Page 45

    Servi ce Ref erence Guide 48 39 41-001 6–9 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s ✎ A memory module can be installed in only one wa y . M atch the notch on the module wi th the tab on the memor y socket. 5. Push the mod ule do wn into the socket , ensuring th at the module i s fully in[...]

  • Page 46

    6–10 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 5. Locate t he memory module soc kets. Å W ARNIN G: T o reduce risk of pers onal in jury from hot su rface s, allo w the internal s ys tem compon ents to cool b efor e t ouching. 6. Open both l atches of [...]

  • Page 47

    Servi ce Ref erence Guide 4 83 9 41-001 6–11 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6.6 Expansion C ards 6.6. 1 Ex pan sion Sl ot Cov er L oc k 1. P rep are t he c omp uter for disa sse mbl y ( Section 6.1, “ Preparati on for Disa ssembly” ). 2. Remo ve the r ight access panel ( Sect[...]

  • Page 48

    6–12 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis T o install a n expan sion card in an empty slot c ontinue with s tep 9. 9. W ith th e card al igned so the moun ting brack et will f it f irmly ag ainst the c omputer backw all 1 , sl ide the e xpansion c[...]

  • Page 49

    Servi ce Ref erence Guide 4 83 9 41-001 6–13 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6.6.3 Installi ng an Expansion C ard The compute r has four PCI e xpansion s lots. Each slo t can accommodate a half-heigh t PCI or PCI Express e xpansion card up to 6.6 inches (16. 764 cm) in l ength. ?[...]

  • Page 50

    6–14 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 7. H old th e ca rd ju st a bove the exp ansio n sl ot o n the syste m b oard then move the card toward the rea r of the chas sis so th at the botto m of the bra cket on the card sli des into the small slo[...]

  • Page 51

    Servi ce Ref erence Guide 4 83 9 41-001 6–15 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6.6.4 Re m o vin g a n E xpa nsio n C ar d T o remov e an e xpansion card : 1. T urn o ff t he computer pro perly thr ough the opera ting system, t hen turn o ff an y e xternal de vices. 2. Disconnec t th[...]

  • Page 52

    6–16 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6 .7 Cable Manage ment Alwa ys follo w good cab le management pr actices when w orking ins ide the comp uter . ■ Keep cab les away fro m ma jor heat sour ces l ike the he ats ink . ■ Do not jam c ables[...]

  • Page 53

    Servi ce Ref erence Guide 4 83 9 41-001 6–17 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6.8 Dr ives The comp uter support s up to four dr iv es that may be instal led in v arious configu rations. This Sect ion describ es the pro cedure for r eplacing or u pgrading the s torage dri ve s. A T [...]

  • Page 54

    6–18 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6.8.2 Remo ving a Dri v e 1. T urn o ff the computer properly thr ough the ope rating syst em and turn of f any ex ternal de vices. Di sconnect the power c ord from the power outlet and di sconnect any e x[...]

  • Page 55

    Servi ce Ref erence Guide 4 83 9 41-001 6–19 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 5. Remo ving the Hard Di sk: remov e the tw o scre ws that s ecure the ha rd disk dri ve c age to th e chass is. Rem o vin g t h e H a rd d i sk 6. Push do wn the l atch on the side of the hard d isk dri [...]

  • Page 56

    6–20 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 7. Lift t he hard disk dr i ve cage ou t of the chas sis. Rem ovi n g t h e Ha rd D rive Ca g e 8. Disconnec t the po wer cable 1 and data cable 2 from t he back of the hard dri ve. Disconnecting the Hard [...]

  • Page 57

    Servi ce Ref erence Guide 4 83 9 41-001 6–21 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 9. Remov e the f our scre ws that sec ure the hard disk dri ve to the hard d isk dri ve cage 1 , th en slide t he hard disk d riv e out of the hard dis k dri ve ca ge 2 . Rem ovi n g t h e Ha rd D rive 10[...]

  • Page 58

    6–2 2 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis T o verify the type, size, and capa city of the s torage de vices i nstalled in the compute r , run Computer Se tup. Refer to the Computer Setup ( F10) Utility Gui de for m ore inform at ion . 6.8.4 Remo [...]

  • Page 59

    Servi ce Ref erence Guide 48 39 41-001 6 –2 3 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s Re mov ing the Optical Dri ve or Disk ette Dri v e T o replace the dri ve, rev erse the r emov al proce dures. ✎ When re pla cin g the drive, transfe r the fo ur sc rews from the old drive to the new o[...]

  • Page 60

    6–2 4 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis Installi ng Guide Sc re ws in the Optical Dr i ve 3. Positi on the gui de scre ws on th e dri ve into the J-s lots in th e dri ve ba y 1 . T hen , slid e the drive toward the rear of th e co mpu ter 2 . I[...]

  • Page 61

    Servi ce Ref erence Guide 48 39 41-001 6–2 5 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 4. Raise the Easy Access dri ve bay to the upright position and connect t he flat ribbon ca ble and audio ca ble to the system board. Connec ting the Flat R ibbon Cable and Audio C able 5. Connect t he po[...]

  • Page 62

    6–2 6 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6.8.6 Upgrading t he Hard Driv e - SFF ch assis Re mo ving and R eplacing the Hard Dri v e ✎ Only a ser ial adv anced tech nology atta chment (SA T A) hard dri v e can be insta lled on this computer . ?[...]

  • Page 63

    Servi ce Ref erence Guide 48 39 41-001 6 –2 7 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6. P ress th e la tch 1 . 7. Slide t he dri ve to the righ t of the bay 2 . Rem ovi n g t h e Ha rd D rive 8. T o instal l a hard dri v e, re vers e the abo ve pro cedure. 9. Connect t he po wer cable 1 [...]

  • Page 64

    6–2 8 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6. 9 Fr ont I/O P ane l Housi ng Assembly - MT ch assis 1. P rep are t he c omp uter for disa sse mbl y ( Section 6.1, “ Preparati on for Disa ssembly” ). 2. Remov e the ac cess panel a nd rotate the [...]

  • Page 65

    Servi ce Ref erence Guide 48 39 41-001 6–2 9 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6. 1 0 S yst em Fan 1. P rep are t he c omp uter for disa sse mbl y ( Section 6.1, “ Preparati on for Disa ssembly” ). 2. Remov e the ac cess panel ( Section 6.2, “Re mov e the computer access pan e[...]

  • Page 66

    6–30 4 83 9 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6. 1 1 Hea tsink - MT c ha ssi s 1. P rep are t he c omp uter for disa sse mbl y ( Section 6.1, “ Preparati on for Disa ssembly” ). 2. Remov e the ac cess panel ( Section 6.2, “Re mov e the computer[...]

  • Page 67

    Servi ce Ref erence Guide 4 83 9 41-001 6–31 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6. 1 2 Pr oce ssor 1. P rep are t he c omp uter for disa sse mbl y ( Section 6.1, “ Preparati on for Disa ssembly” ). 2. Remov e the ac cess panel c ov er ( Section 6.2, “Remov e the compu ter acces[...]

  • Page 68

    6–3 2 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 5. G o to st ep 7 . 6. If usin g a new h eatsink, remo ve the protect iv e cov ering from t he bottom of th e heatsink an d place i t in positi on atop the pr ocessor . 7. Secure the heatsink to the sy st[...]

  • Page 69

    Servi ce Ref erence Guide 48 39 41-001 6–3 3 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6. 1 3 S yst em B oa rd 1. P rep are t he c omp uter for disa sse mbl y ( Section 6.1, “ Preparati on for Disa ssembly” ). 2. Remov e the ac cess panel ( Section 6.2, “Re mov e the computer access p[...]

  • Page 70

    6–34 4 83 9 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6. 1 4 B a t te r y The batt ery that comes with your c omputer pro vides po wer to the real- time clock an d has a lifet ime of about thre e years. When replacing t he battery , use a batte ry equi val e[...]

  • Page 71

    Servi ce Ref erence Gui de 48 3 9 41-001 6–35 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6. 1 4. 1 Ba t ter y H old er 1. T o release th e batter y from its holder , squeez e the metal cl amp that e xtends abo ve one edge of the ba ttery . When the battery pops up, lift it out 1 . 2. T o ins[...]

  • Page 72

    6–36 4 83 9 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6 . 1 5 P o w er Supply Å W ARNIN G: V oltage is alw ay s prese nt on the s yst em board w hen the comput er is plugged into an acti ve A C outlet . T o a void pos sib le pers onal i njury and damage to [...]

  • Page 73

    Servi ce Ref erence Gui de 4 83 9 41-001 A–1 A Conn ec tor P in As si gnm ents This appe ndix contains the pin a ssignments fo r many comput er and wor kstation co nnectors. Some of these connect ors may not be u sed on the p roduct being s erviced. Enhanced K e yboar d Connec tor and Ic on P in Signal 1 2 3 Dat a Unused Gr ound 4 5 6 +5 VDC Cloc[...]

  • Page 74

    A–2 48 3 9 41-001 S er vi ce Ref erence Guid e Co nnect or P in Assi gnmen ts P ara ll el In ter fa ce Connec tor and Ic on Pin Si gn al Pi n Sign al Pi n Sign al 1 2 3 Strob e Data Bit 0 Data Bit 1 7 8 9 Data Bit 5 Data Bit 6 Data Bit 7 13 14 15 Select Auto Line fee d Err or 4 5 6 Data Bit 2 Data Bit 3 Data Bit 4 10 11 12 Acknowle dge Bus y P ap[...]

  • Page 75

    Servi ce Ref erence Gui de 48 3 9 41- 001 A–3 Connector Pin Assignme nts Headphone Connec tor and Ico n ( 1/8" miniphon e) Pin Si gn al 1 (T ip) Audio _Lef t 2 (R ing) Aud io _Right 3 (Shield) Gr ou nd Line -I n Audio Connec tor and Ico n ( 1/8" miniphon e) Pin Si gn al 1 (T ip) Audio _I n_ Lef t 2 (R ing) Aud io_ In _Right 3 (Shield) G[...]

  • Page 76

    A–4 48 3 9 41-001 S er vi ce Ref erence Guid e Co nnect or P in Assi gnmen ts 24 - Pi n Powe r Connec tor Pin Si gn al Pi n Sig nal Pi n Signal Pin Sign al 1 2 3 4 5 6 7 +3 .3 V +3 .3 V GND +5 V GND +5 V GND 8 9 10 11 12 13 13-1 P. G +5 VSB +12 V +12 V +3. 3 V +3. 3 V +3 .3 VS 14 15 16 17 18 19 20 -12 V GND PSON GND GND GND NI 21 22 23 24 +5 V +5[...]

  • Page 77

    Servi ce Ref erence Guide 48 3 9 41-001 B–1 B Pow e r C o r d S e t R e q u i r e m e n t s The volt age sele ct s witch fea ture on the c omp ute r per mi ts it t o ope rate from any l ine voltage between 10 0-127 or 220-24 0 vol ts A C. The po wer cor d set recei ve d with the computer meets the requiremen ts for use i n the country where you p[...]

  • Page 78

    Servi ce Ref erence Guide 48 3 9 41-001 C–1 C POST E rro r M e s s a g es An error mess age results i f the Powe r-On Self-T est (POST) enc ounters a probl em. This test runs when the syst em is turned on, checking assemblies with in the computer and reporting an y errors found. Not all computers use a ll of the cod es list ed. Reco mme nd ed Ac [...]

  • Page 79

    C–2 4 8 3 9 41- 001 Servi ce Ref ere nce Guide POS T Error M essag es K e yb oard er ror or no key b o a r d p r es e n t Cannot initi ali z e the key b o a r d. Mak e sure the ke y board is attached corr ectl y and no k ey s ar e pre ssed dur ing PO S T . T o purpos ely confi gure the s ystem w ithout a ke y board , set the err or halt co n di t[...]

  • Page 80

    Servi ce Ref erence Guide 48 3 9 41-001 C–3 PO ST Error Me ssag es E r ro r: N o n - Sys t e m d i s k or di sk error Re place and pres s any key wh e n re a d y Th e B I OS w as u n a b l e t o find a suitable boot de vi ce . F or Ar gali, thi s ma y mean an uninitiali z ed or corrupt ATA f l a s h . R eseat the de vi ce data and po wer cables .[...]

  • Page 81

    Servi ce Ref erence Guide 48 3 9 41-001 D–1 D T ro ubles hooti ng W ithout Diagnost ics Preliminar y C hec klis t This sec tion descri bes some simpl e, prelimina ry tests and guidelines f or troubles hooting the computer wit hout using the diagnosti cs. ■ Are the c omputer and monitor connect ed to a w orking el ectrical o utlet? ■ Is the v [...]

  • Page 82

    D–2 48 3 9 41-001 Ser vi ce Ref ere nce Guide T r oublesh ooting Witho ut Diagnos tics Solving G ene ral Problems Y ou may be able t o easily re solve the minor prob lems descr ibed in this section. If a problem persis ts and you a re unable to resolve it yourse lf or if you feel uncomf ortable abo ut performi ng the oper ation, con tact your HP [...]

  • Page 83

    Servi ce Ref erence Guide 48 3 9 41-001 D–3 T r oubleshooting W ithout Diagno stics Com puter date and time displa y is inco rr ect . R T C (r eal-time cloc k) battery may need to be r eplaced. ✎ MConnecting the computer to a live AC outlet prolongs the life of the RTC batter y. F irst , r eset the Date and T ime Pr operties in the Co ntro l P [...]

  • Page 84

    D–4 48 3 9 41-001 Ser vi ce Ref ere nce Guide T r oublesh ooting Witho ut Diagnos tics Some softwar e applic ations , espec iall y games , are s tressf ul on the graphics subsystem. 1. Lo we r the displa y re solutio n for t he c urr ent applicati on or consult the doc umentation that came wi th the applicati on for su ggestions on ho w to impr o[...]

  • Page 85

    Servi ce Ref erence Guide 48 3 9 41-001 D–5 T r oubleshooting W ithout Diagno stics Solving Hardw are Install a tion Probl ems Y ou may need to r econfi gure the computer when you add o r remov e hardware , such as an additi onal dri ve or expans ion card. If you install a plug and play de vice, W indo ws XP Home/ Profess ional will a utomatica l[...]

  • Page 86

    D–6 48 3 9 41-001 Ser vi ce Ref ere nce Guide T r oublesh ooting Witho ut Diagnos tics Interpreting Dia gn ostic Lights and Audib le C odes This sec tion cov ers t he front pan el LED codes as we ll as the a udible cod es that may occ ur before or duri ng POST that do not necessaril y hav e an error c ode or te xt message associated wi th them. ?[...]

  • Page 87

    Servi ce Ref erence Guide 48 3 9 41-001 D–7 T r oubleshooting W ithout Diagno stics Solving Dis pl ay Problems Solv ing Displ ay P roblems Problem Caus e So lution Blank sc reen ( no vi deo) . The ca ble connecti ons are not correct . Check the c able connections fr om the monitor to the comput er and to the electr ical outle t. Sc reen blanking [...]

  • Page 88

    D–8 48 3 9 41-001 Ser vi ce Ref ere nce Guide T r oublesh ooting Witho ut Diagnos tics P ow er LED flashes Red si x times , once ev ery second, fo llo wed by a two seco nd pause , and the computer beeps si x times. Pr e -video gr aphic s error . F or s yste ms with a graphi cs card: 1. Res eat the graphi cs car d. 2 . R epla ce the gr aphics car [...]

  • Page 89

    Servi ce Ref erence Guide 48 3 9 41-001 D–9 T r oubleshooting W ithout Diagno stics Hi gh pitched no ise coming fr om inside a flat panel monitor . Bri ghtness and/or contr ast settings ar e too high . L ow er br ightness and/or contr ast set t in gs. Fu z z y fo cu s ; s t re a k i n g, ghos ting, or shado wing eff ects; hor i z ontal sc r ollin[...]

  • Page 90

    D–10 48 3 9 41-001 Servi ce Refer ence Guide T r oublesh ooting Witho ut Diagnos tics Sol ving Audio Pr oblems Solvin g Au di o Probl ems Problem Caus e So lution Sou n d do e s no t c om e out of t he spe a k er or headphones . So ftwar e volume con trol is t urn ed down. Double-clic k the Speaker icon on the taskbar and u se the volu me slider [...]

  • Page 91

    Servi ce Ref er ence Guide 48 3 9 41- 001 D–11 T r oubleshooting W ithout Diagno stics Nois e or no sou nd comes out of th e s pea kers or headphones . 1. If using digital speak ers that hav e a ster eo jack and w ant the sy ste m to auto - switch to dig ita l, use a s ter eo -to -mono adapter to properl y engage the auto - sense featur e or use [...]

  • Page 92

    D–12 48 3 9 41-001 Servi ce Refer ence Guide T r oublesh ooting Witho ut Diagnos tics Solving Prin ter Problems Solv ing Printer Problems Problem Caus e So lution Pri nter w ill not print . Print er is not tur ned on and online . T urn the prin ter on and mak e sur e it is online . T he corr ect prin ter dri ver for the applic ation ar e not inst[...]

  • Page 93

    Servi ce Ref er ence Guide 48 3 9 41- 001 D–13 T r oubleshooting W ithout Diagno stics Solv ing K e yboard and Mouse Problems Solvin g Ke yboard Prob le ms Problem Caus e So lution K ey boar d c omm ands and ty pi ng ar e n ot r ecog ni z ed by the computer . K ey board co nnector is not pr operly conn ected. 1. T u rn off the compu ter . 2 . Rec[...]

  • Page 94

    D–14 48 3 9 41-001 Servi ce Refer ence Guide T r oublesh ooting Witho ut Diagnos tics Sol ving Netw or k Pr oblems These gui delines do not discuss the process o f debugg ing the netw ork cabli ng. Solving Netw ork Problems Problem Caus e So lution Wa ke - o n - L A N f e a t u r e i s not func tioning . Wa ke - o n - L A N i s n o t enabled . Us[...]

  • Page 95

    Servi ce Ref er ence Guide 48 3 9 41- 001 D–15 T r oubleshooting W ithout Diagno stics Diagnos tics pass es, but the computer does not communi cate with the netw ork. (co ntinued) The netw ork contr oller is no t conf igur ed for this comput er . Select the Netw ork icon in t he Con trol P ane l and co nfigur e the networ k contr oller . Networ k[...]

  • Page 96

    D–16 48 3 9 41-001 Servi ce Refer ence Guide T r oublesh ooting Witho ut Diagnos tics Sol ving Memo r y Proble ms Ä CAUTION : F or tho se sy stems that suppor t ECC memor y , HP does not suppor t mixing EC C a nd no n -ECC memor y . Ot her wise, the system will no t bo ot t he o perati ng sy stem. Solv ing Memor y Problems Problem Caus e So luti[...]

  • Page 97

    Servi ce Ref er ence Guide 48 3 9 41- 001 D–17 T r oubleshooting W ithout Diagno stics Solving P rocessor Probl ems . Solv ing Proce ssor Pr oblems Problem Caus e So lution P oor perfor mance is exp e ri e n ce d. Pr ocesso r is hot . 1. Make sur e the air flo w to the comp uter is not bloc k ed. 2. M a k e s u r e t h e f a n s a r e connect ed [...]

  • Page 98

    D–18 48 3 9 41-001 Servi ce Refer ence Guide T r oublesh ooting Witho ut Diagnos tics Solv ing CD -ROM and D VD Problems Solving CD-ROM an d DVD Probl ems Problem Caus e So lution S y stem w ill not bo ot fr om CD-R OM or D VD dr i ve . Th e C D - RO M o r DV D boot is no t enabled thr ough the Com puter Setu p utility . Run the Computer Setup ut[...]

  • Page 99

    Servi ce Ref er ence Guide 48 3 9 41- 001 D–19 T r oubleshooting W ithout Diagno stics So lvin g Drive K e y P rob l em s Solving I nternet Access Probl ems R ecor ding audio CDs is difficult or im possi bl e. W rong or po or qu ali t y media type . 1. T ry using a slowe r recording speed. 2 . V erify that you are u sing the corr ect medi a for t[...]

  • Page 100

    D–20 48 3 9 41-001 Servi ce Refer ence Guide T r oublesh ooting Witho ut Diagnos tics Unab le to con nect to th e Inte rnet . (continued ) Cable/DSL se r vi ce is not a vailable o r has been inter rupted due to bad weather . T ry con nect ing to t he In ternet at a later time or cont act your IS P . (If the cable/DSL serv ice is connected, the ?[...]

  • Page 101

    Servi ce Ref er ence Guide 48 3 9 41- 001 D–21 T r oubleshooting W ithout Diagno stics Inte rnet tak es too lo ng to do wnload W eb sites. Modem is no t set up pr operl y . V erify that the cor rec t modem speed and COM port are selec ted. F or Windo ws XP 1. Select Start > Con trol Pa n e l . 2 . Double -clic k Sys t em . 3. C l i ck t h e H [...]

  • Page 102

    D–2 2 4 83 9 41-001 Servi ce Ref erence Guide T r oublesh ooting Witho ut Diagnos tics Diagnost ic Fr ont P anel LE Ds and Audi ble Code s Diagnostic F ront P anel L EDs and Aud ible Codes Activity Beeps Po ssible Cause Recom men ded Ac tion Green P ow er LED On . None Computer on. None Green P ow er LED flash es ever y two sec on d s. None Compu[...]

  • Page 103

    Servi ce Ref erence Guide 4 83 9 41-001 D–2 3 T r oubleshooting W ithout Diagno stics Red Po we r L E D flashes 8 times, one eve r y s e c o n d, fo llo wed by a 2 sec on d pau se. A lso 8 simultaneous beeps w ill be heard . 8 Inv alid R OM based on bad che ck s u m. 1. Re flash the s ys tem RO M with the lates t BIOS image . 2 . Replace the s ys[...]

  • Page 104

    D–2 4 4 83 9 41-001 Servi ce Ref erence Guide T r oublesh ooting Witho ut Diagnos tics Sys t e m d o e s n o t po wer on and LEDs ar e not flashing . None Syst e m u n a b l e t o pow er o n. Pr ess and hold the pow er button for less than 4 seconds. If the hard dr iv e LED turns green , then: 1. Check that the voltage selec tor , located on the [...]

  • Page 105

    Serv ice Ref er ence Guide 48 3 9 41- 001 D–2 5 T r oubleshooting W ithout Diagno stics Res to ri n g t h e So f t wa re The W indo ws operating syst em and softw are can be restored to the original state tha t they wer e when you pur chased the co mputer b y using th e Restor e Plus! CD. See the documentation inclu ded w ith the Restor e Plus! C[...]

  • Page 106

    D–2 6 4 83 9 41-001 Servi ce Ref erence Guide T r oublesh ooting Witho ut Diagnos tics Cont acting Cu stome r Supp ort F or help and se rvice, con tact an auth orized resel ler or deal er . T o locate a reseller or dealer near you, visi t www .hp .com . ✎ If you take t he c omp uter to a n auth ori zed rese lle r , de aler, or serv ice p rovide[...]

  • Page 107

    Servi ce Ref er ence Guide 4 83 9 41-001 E–1 E Me mory Computers e quipped with I ntel-based processors c ome with double da ta rate synchronous dynamic r andom access me mory (DDR2) dual i nline memory modul es (DIMMs). The memory so ckets o n the system boa rd can be popul ated with up t o four indust ry-stan dard DIMMs. These memory module slo[...]