Axxess Interface 8690 manuel d'utilisation

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130

Aller à la page of

Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Axxess Interface 8690. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Axxess Interface 8690 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Axxess Interface 8690 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Axxess Interface 8690 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Axxess Interface 8690
- nom du fabricant et année de fabrication Axxess Interface 8690
- instructions d'utilisation, de réglage et d’entretien de l'équipement Axxess Interface 8690
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Axxess Interface 8690 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Axxess Interface 8690 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Axxess Interface en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Axxess Interface 8690, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Axxess Interface 8690, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Axxess Interface 8690. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    Axxess Model 8690 User Guide ® Inter -T el Pr otocol (ITP) Mode[...]

  • Page 2

    [...]

  • Page 3

    N OTICE This Inter- T el ® Axxess ® Us er Guide is released by INTER -TEL, INC. as a guide for end- users. It provides informatio n necessary to use the Model 86 90 endpoi nt. The contents of this user guide, which reflect current Inter -T el standards, ar e subject to revision or change without notice. Some features or applications mentioned may[...]

  • Page 4

    [...]

  • Page 5

    iii © Inter-T el, Inc. November 2004 printed in US FINDING Y OUR W AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . [...]

  • Page 6

    iv CONTENTS P AGE Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Using the Directories . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 7

    1 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY Finding Y our Way SECTION CONTENTS P AGE Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Y our endpoint. . . [...]

  • Page 8

    2 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY W ELCOME Y our new Model 8690 is a network endpoi nt (telephone or other communication device) that provides communications services to your desktop . The Model 8690 sup- ports two dif ferent modes of network protoc ols, and can operate in either Inter- T el Protocol (ITP) mode or Ses[...]

  • Page 9

    3 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY A BOUT Y OUR END POINT Y our Model 8690 is a desk top endpoint that uses t he technology avail able with a Per- sonal Data Assistant (PDA). The operating system on the endpoint is a customized version of Microsoft ® Windows ® CE .NET 4.2. The Model 8690 has a Liquid Crys tal Displa[...]

  • Page 10

    4 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY Port s and Connectors Y our Model 8690 also provides several diff erent types of ports and connectors (pic- tured below) for advanced functions. These includ e the fol low ing: • Light Emitting Diodes (LEDs): Shows the status of the netwo rk conn ectio n. • External Microphone Jac[...]

  • Page 11

    5 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY Optional USB Devices Y ou can connect a standard USB keyboard to your Model 8690 endpoint using the USB client port on the back of the endpoint (see page 4 ). The operating system will automatically detec t the device when the endpoint is po wered on. Y ou can configure the keyboard [...]

  • Page 12

    6 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY Power Requirement s The Model 8690 should remain powered on at all times. The endpoint receives power from an individual power supply unit. It is import ant t o use a power supply unit that is compatible with the endpoin t. The Inter -T el Univ ersal Power Supply (part number 806.1 1 [...]

  • Page 13

    7 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY T ELEPHONE I NTERFACE The Model 8690 user interface contains elemen ts that simulate a traditional Inter-T e l six-line display end point. These elements allow you to place and receive calls and access endpoint and voice mail f eatures from the Model 8690 just like a conve ntional In[...]

  • Page 14

    8 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY Feature Buttons The feature buttons are design ed to automate som e of th e commonly used functions, such as dialing an outside number . Each of these is described in the table below . In addition to the buttons identified in the preceding table, yo ur endpoint has a Spe- cial button [...]

  • Page 15

    9 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY Display and Menu The six-line display area of the interface provides basic syst em information as well as a menu to access more advanced endpoint features. The firs t two lines of the display contain user and system informat ion . The lower four lines of the display contain menu opti[...]

  • Page 16

    10 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY Unified Communicator Element s Unified Communicato r (UC) is a productivity tool designed to help yo u manage your communication effectively . UC allows you to interact with the software through per- sonal computers, desktop ph ones, cell phones, handheld org anizers, and speech. W i[...]

  • Page 17

    11 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY Interface Skins Y ou can customize your endpoint’ s appearan ce by se lecting a “skin” and applying it to the interface. All skin options include navigation buttons, a display , a dialpad, and feature buttons. Skin options fo r the interface are s hown below . T o select a ski[...]

  • Page 18

    12 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY A BOUT THE O PERATING S YSTEM The operating system on the Model 8690 is a customized version of Microsoft W in- dows CE .NET V4.2. When you first power up your endpoint, the screen remains blank for approximately 10 second s. After thi s period, the W indows CE .NET desktop appears, [...]

  • Page 19

    13 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY Input Panel The operating system incl udes an on-screen keyboard fu nction called the Input Panel. When a feature requires you to enter characters, the Input Panel pops to the front of the screen. T o access the Input Panel, pres s the Inpu t Panel icon ( ) located in the far-right [...]

  • Page 20

    14 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY System Registry The information stored in the W indows CE .NET registry is not accessible. The regis- try contains a number of setti ngs and preferences that are saved in two separate loca- tions for backup purpo ses. T o safeguard registry settings, it is recomm ended that you save [...]

  • Page 21

    15 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY A BOUT V OICE M AIL V oice mail is an application that is part of the Inter-T el V oice Processor . W ith the voice mail application, you an d other call ers can send and receive recorded messages from any digital endpoint, multi-prot ocol endpo int, or other device on the telephone[...]

  • Page 22

    16 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY W HAT Y OU S EE AND H EAR Y our Model 8690 and the t elephone system come equipped with many featur es. T o help you understand what everything means, it is recomm ended that you rea d the fol- lowing info rmation befor e you use your endpoint: • The endpoint has a 640x480 pixel LC[...]

  • Page 23

    17 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY G UIDELINES FOR U SING THE M ODEL 8690 E ND POINT It is recommended that you read the following guidelines before using your Model 8690 endpoint: • Consult your system admin istrator and you r local Inter-T el servicing company fo r important information about dialing em ergency s[...]

  • Page 24

    18 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY E ND POINT B ASICS Before you begin using your endpoint, take a moment to learn ho w to complete basic tasks such as adjusting the angle of the endpoint, using the speaker and the micro- phone, and using a headset. Adjusting Y our End point’ s Viewing Angle Y our Model 8690 ha s an[...]

  • Page 25

    19 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY Using the S peakers and Microphone If you are not using a headset, you can talk handsfree u sing your speakers and micr o- phone. The microphone has a mute feature, wh ich, when enabled, allows you to hear the other party but they cannot hear you. (This does not put the party on hol[...]

  • Page 26

    20 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY Using the Message Button In today’ s busy world, it’ s almost guara nteed that you will call someone th at is on another call, does not answer , or is in DND. But, with the Message button, you can let the other person know you called. When you leave a message, you can: • Have t[...]

  • Page 27

    21 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY Retrieving Messages T o retrieve a message (Message Indicator lamp is flashing): Lift the handset and press Message . A call is automatically placed to the end point or message center that left the message. (See page 25 for information about accessing your mailbox.) T o select the m[...]

  • Page 28

    22 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY V OICE M AIL B ASICS T o begin using your voice mailbox, you need to complete a few basic setup proce- dures to initialize your mailbox, custom ize your personal greetings, record your voice mail directory name, and access your mail box. For additional voice mail options, see page 62[...]

  • Page 29

    23 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY Recording Y our Personal Greetings Y ou can store two dif ferent personal greetings in your voice mailbo x: a primary and an alternate. Y ou can then select whic h greeting you want played when a caller reaches your voice mailbox. Because the purpose of this greeting is to tell call[...]

  • Page 30

    24 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY Recording Y our V oice Mail Directory Name Y our recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. T o change your director y name: 1. Access your mailbox as d escribed on page 25 . 2. Press to sele[...]

  • Page 31

    25 Axxess ® Model 86 90 User Guide – ITP Mode FINDING Y OUR WAY Accessing Y our Mailbox If you have a message waiting in your mailbox, you must access your voice mailbox to retrieve it. TIP: Generall y , pressin g durin g any voice mail operation will advance you to the next step. For exa mple, when leaving a voice mail message for another voice[...]

  • Page 32

    26 Axxess ® Model 8690 User Guide – ITP Mode FINDING Y OUR WAY[...]

  • Page 33

    27 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Calibrating the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Setting Backlight Op tions . . .[...]

  • Page 34

    28 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED I NTRODUCTION Now that you know what your Model 8690 can do, it’ s time to start using it. In this section, you’ll lear n how to set system tr ay menu options, install software upgrades, and use basic endpoint and voice mail feat ures . Most of the features in this section do not[...]

  • Page 35

    29 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED S ETTING B ACKLIGHT O PTIONS T o save po wer and extend the life of th e di splay , you can set an option that will auto- matically shut of f the display’ s backlight. When the endpoint remain s inactive for the specified amount of time, the display automatically go es into “slee[...]

  • Page 36

    30 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED C ONFIGURING VLAN P ORT S T o improve voice quality and security , your network administrator may place your endpoint in a V irt ual Local Area Network (VLA N). A VLAN is a network of computers that beha ve as if they are connected to the same wire, even though t hey may be physicall[...]

  • Page 37

    31 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED U SING THE S YSTEM T RAY M ENU T o access the system tray menu, pr ess the system tray icon (see page 10 ) to display the menu. Menu-accessible options are discussed throu ghout this section. Setting Options The system tray menu provides access to th e Options dialog box, which allow[...]

  • Page 38

    32 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Appearances T ab T o set or edit options on the Appea rance tab: 1. Select Specify alternate appearance to change the default skin (see page 1 1 ). 2. Select the UC functi ons where you would like to use large icons. Y ou m ay want to use large icons so that screen items are easier t[...]

  • Page 39

    33 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Advanced T ab T o set or edit options on the Advanced tab: 1. Enable or disable the Auto Dial option. If you enable this option, you must pro- vide a telephone n umber . When Auto Dial is enabled, t he @ symbol is hi gh- lighted. Pressing the @ symbol quickly enables/disa bles the Au[...]

  • Page 40

    34 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED 4. Enable or disable the following options: • Log to file : Diagnostics are logged to a fi le stored in the My Computer folder on the endpoint. This option is ON by defaul t. NOTE: This file is sto red in an area of the file system that will be lost if you reset the endpoint. If yo[...]

  • Page 41

    35 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Adding a .NET Passport NOTE: This option is only avai lable when you are logged on to UC. Microsoft Passport is a “universal login” service that allows users to log in to many W eb sites using one account. W orking with .NET Messenger service, passport holders can also send messa[...]

  • Page 42

    36 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Auto Upgrade and Pending Upgrades Although your endpoint automa tically checks for upgrades, you can run the Auto Upgrade feature using the Advanced option on the sy ste m tray menu. If there are no new upgrades available, you will not be notified , and your endpoint will fu nction n[...]

  • Page 43

    37 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED St ation Password NOTE: This option is only avai lable when you are logged on to UC. The station passw ord allows you t o quickly add your end point as a device t o UC. T o set the station password: 1. Press the system tray icon, then select Advanced – Set S tation Password . 2. En[...]

  • Page 44

    38 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED I NST ALLING S OF TWARE U PGRADES Periodically , your en dpoint automatical ly checks for the following upgrades: • Firmware: Y ou are notified t hat t he up grade is starting, and the client appl icatio n continues to run. Y ou can monitor the pro gress of the upgrade on t he six-[...]

  • Page 45

    39 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED • Operating System: The client application exits, and the upgrad e application launches. An upgrade o f the operating system takes approximat ely 30 minutes to complete. The upgrade application erases the exis ting version of the operating system from the persistent memory . Upon c[...]

  • Page 46

    40 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED When an upgrade is available, the Software Upgrade dialog box opens, and you are prompted to install the upgrade. T o install the upgrade immediately , press OK. To install the upgrade later , you can set a reminder (see instructions below). When the reminder timer has expired , the [...]

  • Page 47

    41 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Placing Intercom Calls T o place an intercom call: 1. W ith or without the handset lifted, dial an extension num ber . 2. If your call goes through handsfr ee to an endpoint’ s speaker , speak after you hear a double tone. If you hear conti nuous ringing, wait for the call to be an[...]

  • Page 48

    42 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Receiving Intercom Calls Y our endpoint can receive both intercom and non-handsfree intercom calls. If the handsfree feature is enabled on your endp oint, intercom calls are automatically answered. Non-handsfree intercom calls (see page 41 ) override the handsfree optio n. If your ha[...]

  • Page 49

    43 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Out side Calls W ith outside cal ls, you can talk to people who aren’t members of your telephone sys- tem. When you make an outside call, howeve r , you must dial any area codes or long distance digits that your telephon e company requires. Placing Out side Calls T o place an outsi[...]

  • Page 50

    44 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Receiving Out side Calls T o receive an outs ide call: EITHER, Lift the handset. OR, Press Answer or the ANSWER menu button. Instead of answering a ringing call, you can press one of the following menu b ut- tons: • SEND TO V -MAIL : Sends the cal l directly to your voice mailbox. [...]

  • Page 51

    45 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED P LACING C ALLS O N H OLD Y ou can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one en dpoint. It can then be directly picked up at that endpoint or it can be picked up at another endpoint using the Call Pickup (Reverse [...]

  • Page 52

    46 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED P LACING C ONFERENCE C ALLS W ith the Conference feature, you can esta blish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1. While on the first call, press the CNF menu button to put the call on hold. 2. Place [...]

  • Page 53

    47 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED T RANSFERRING C ALLS Although transferring calls is considered a basic function of an endpoint, the Model 8690 has many advanced options for this feature. W ith your endpoint, you can trans- fer a call to another extension, voi ce mail, or even an outside line. T o Another Extension [...]

  • Page 54

    48 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) feature allows you to answer a call that is ring- ing or holdi ng at another endpoint. Fo r exam ple, if you are away from your wo rk sta- tion and you are aw are that a party is holding for yo u at your extension, you ca[...]

  • Page 55

    49 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another extension num- ber . Y o u can even forward cal ls to outside numbers, if y our endpoint is programm ed to allow this. T o forward calls: 1. Press Fwd . 2. Select one of the following menu but[...]

  • Page 56

    50 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED System Forwarding System Forwarding allows the system to automatically route calls based on the type of call and the status of your telephone. Al though you cannot program the path of a system forward, you can enable or disable this feature on your endpoint. T o enable or disable Sys[...]

  • Page 57

    51 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED R EDIALING A N UMBER The Redial feature allows you to quick ly redial the last outside number you dial ed. Although most phones redial the last n umber dialed , your system administrator can program your endpo int to redial the last number saved . For UC red ial options, see page 89 [...]

  • Page 58

    52 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED 4. When the message has fini shed playing, you hav e the following option s: • Press to replay the message from the beginn ing. • Press to reply to the message. Y ou have the following optio ns: — Press to leave a voice mail message for the caller . If the caller had a mailbox [...]

  • Page 59

    53 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Undeleting Messages If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by your vo ice mail administrator). Any retriev ed messages are then restored to your saved-message queue. Messages that are not undeleted within the prog [...]

  • Page 60

    54 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Sending Messages T o send a voice mail message: 1. Access your mailbox as d escribed on page 25 . 2. Press . 3. Dial the desired mailbox number or group list num ber . 4. Press to accept the subscriber ’ s name. 5. Record your message after the tone. Whil e recording, you have the [...]

  • Page 61

    55 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED Canceling Unheard Messages Y ou can canc el unretrieved messages that y ou have sent to in dividuals, but not mes- sages that you sent to group lists. T o cancel unheard messages: 1. Access your mailbox as d escribed on page 25 . 2. While listening to the voice mail main men u, press[...]

  • Page 62

    56 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you d o no t want to be disturbed, yo u can u se the DND feature. This halts all pages and calls to your endpoint, except queue callbacks, recalls, and direct ring-in calls. When other users call your endpoint, t[...]

  • Page 63

    57 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED T o enable DND: 1. Press the DND menu butto n. 2. EITHER, Dial the two-digit number correspondin g to the message you want to use. OR, Press the SCROLL menu button (and PREVIOUS or NEXT ) or press the Vo l - ume high button (up arrow) or Vo l u m e low bu tton (down arrow) to scrol l[...]

  • Page 64

    58 Axxess ® Model 86 90 User Guide – ITP Mode GETTING ST ARTED[...]

  • Page 65

    59 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Endpoint Configuration . . . . . . . . . . . .[...]

  • Page 66

    60 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON I NTRODUCTION In this section, you’ll learn how to progr am your endpoint, use directories, access your voice mailbox remotely , and perform va rious other functions. The features in this section do not require the endpoint to be logged on to UC. Fo r instructions on how to use UC advanced[...]

  • Page 67

    61 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON Selecting a Ring T one The ability to chan ge your ring tone is helpful in close-quartered environments. If your ring tone is unique, you can quickly identify w hen a call is ringing on your end- point. T o select the type of ring tone for your endpoint: 1. W ith the handset in the cradle, d[...]

  • Page 68

    62 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON Enabling Automatic Call Answer The Automatic Call Answer feature deter mines whether or not you are automatically connected to a caller when you lift the handset (or press Answer ). If this feat ure is enabled, you are automatically connected when you go off-hook. If it is disabled, yo u mus[...]

  • Page 69

    63 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON Changing the V oice Mail Message Envelo pe When you receive a voice mail message, voi ce mail plays the message in an “enve- lope” that can include the time and date the message was left, the source of the mes- sage, and/or the messag e length. By defa ult, the env elope contains all of [...]

  • Page 70

    64 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON Changing the Call Screening T ransfer Meth od NOTE: The Call Screening feature is available on ly if it is enabled for your mail box (ask your voice mail administrator). Depending on the transfer method you select, transferred calls from voice mail may be unannounced (as usual), or one of th[...]

  • Page 71

    65 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON Changing the Message Search Order When more than o ne message is le ft in yo ur v oice mailbox, you can change the orde r in which you retrieve your messages, based on the date and time they were received. T o change the listening order of your messages: 1. Access your mailbox as desc ri be [...]

  • Page 72

    66 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON T o set up remote messaging: 1. Access your mailbox as d escribed on page 25 . 2. Press to select the Personal Options Menu. 3. Press . NOTE: This option is not available if you do not have Remote Messaging enabled. 4. Press to set up a primary cascade or press to set up an alternate cas- ca[...]

  • Page 73

    67 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON S PEED D IALING Speed dialing allows you (and your system administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your endpoint (Station Speed Dial) or in the telephone system (System Speed Dial) and is identified by a location number . Once programmed, y[...]

  • Page 74

    68 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON 4. Dial the extension number or telephone numb er to be stored, as describ ed below: • Numeric mode (Message lamp unlit): En ter the number . NOTE: Y ou cannot use h yphens or colons in the number . If your n umber includes an asterisk, pound , hookflash, or pause, use the menu buttons to [...]

  • Page 75

    69 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON U SING R ECORD -A-C ALL NOTE: This feature is no t supported on peer-t o-peer (P2P) calls. Ask your network administrator if your endpoint is configured to use P2P audio. If your telephon e system is equipped wi th a V oice Processor (voice mail), you may have access to the Re cord-A-Call fe[...]

  • Page 76

    70 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON P AGING The Paging feature allows you to make an announcement throug h endpoint sp eakers or external speakers (if your system is e quipped with external paging equipment). T o prevent announcements from transmitti ng through every endpoin t in the system, this feature uses page zones. Each [...]

  • Page 77

    71 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service compani es may re quire a timed hookflash (a quick hang up and release). T o generate a hookfla sh while usi ng a line: EITHER, Pres s the FLASH menu button. If th e FLASH menu button is not visible, press MORE until y[...]

  • Page 78

    72 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON S CREENING C ALLS NOTE: This feature is a vailable only if your telephone system is equipped with a V oice Processor (voice mail). If your voice mailbox is p rogrammed correc tly , you can screen calls that are trans- ferred from voice mail. This allows you to accept and/ or refuse specific [...]

  • Page 79

    73 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON T o perform a directory search using your dialpa d buttons: 1. If your endpoint is idle, press the DIREC TOR Y m enu button, then press the menu button for the desired directory (IC DIRECTOR Y , OUTSIDE DIR, or FEA TURE DIR). If placing a call, choo se between OUTSIDE DIR and IC DIRECTOR Y .[...]

  • Page 80

    74 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON V oice Mail Directory Whenever voice mail asks you to enter a mailbox number , you can use the mailbox and extension number directories. Y ou can al so use these directories to leave a voice message with another user . Like the telephone directory , you don’t have to enter the full name be[...]

  • Page 81

    75 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk and forgot to put your en dpoint in DND , don’t worry . W ith the Remote Feature Access, you can place your endpoint in DND or forward calls from any other endp oint on the system. And, if you have a special dial-up line,[...]

  • Page 82

    76 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON Remote Feature Access T o access your endpoint from another endpoint: 1. EITHER, Call your Direct Inward System Access (DISA) number (p rovided by your system administrator). If required, enter your password. OR , Use any endpoint on the system. 2. Enter . 3. Enter your extension number . 4.[...]

  • Page 83

    77 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON R EQUESTING A GENT H ELP NOTE: This feature is no t supported on peer-t o-peer (P2P) calls. Ask your network administrator if your endpoint is configured to use P2P audio. Y our telephone system may be programmed to support the Agent Help feature, which allows you to request help from a desi[...]

  • Page 84

    78 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON W ORK ING IN H UNT G ROUP S Y our system may be pr ogrammed with “hunt gro ups.” Hunt groups are g roups of phones that share a common extension num ber in addition to having ind ividual exten - sion numbers. Thi s allows someone to call anyone in the group (using the common extension) o[...]

  • Page 85

    79 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON Logging In and Out of ACD Hunt Group s Agents can log in to and out of t he ACD hunt group at any time. W hile logged in, the agent receives calls through the ACD hunt group. When the a gent is logged out, calls to that ACD hunt group bypass the agent. T o log in to all of your ACD hunt grou[...]

  • Page 86

    80 Axxess ® Model 8690 User Guide – ITP Mode MOVING ON When you log in to a g roup, you may be au tomatically connected to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled fo r your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for your[...]

  • Page 87

    81 Axxess ® Model 86 90 User Guide – ITP Mode USING UC Using UC SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Logging On and Off of UC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Using UC V iews . . . . . . . . . . . . . . . . . . [...]

  • Page 88

    82 Axxess ® Model 86 90 User Guide – ITP Mode USING UC I NTRODUCTION In this section you’ll learn how to l og on and off of Unified Communi cator (UC) and use UC views to access advanced endpoi nt features and presence management options. NOTE: Before you use UC on your Model 8690, you must create a UC ac count using the Web Client, which is t[...]

  • Page 89

    83 Axxess ® Model 86 90 User Guide – ITP Mode USING UC U SING UC V IEWS This section provides instructions on ho w to use UC features and options from your Model 8690. Placing a Call The most common task you can complete using UC is to place a call. Y ou can place a call using any of the following features in the UC view: • Search feature ( pa[...]

  • Page 90

    84 Axxess ® Model 86 90 User Guide – ITP Mode USING UC U NIFIED C OMMUNICATOR V IEW The Unified Communicator view displays an icon of your current status next to your current location in the upper-left portion of the screen. The icon indicates that you are available. The icon indicates that you are unavailable. On the right side of the screen, t[...]

  • Page 91

    85 Axxess ® Model 86 90 User Guide – ITP Mode USING UC Performing a Search NOTE: Y ou must use the Web Client to use the Advanced Searc h function. ALSO: Unified Communicator will automaticall y try to eliminate duplicate results from the search results list. If the search match es an account, as well as on e or more devices owned by the account[...]

  • Page 92

    86 Axxess ® Model 86 90 User Guide – ITP Mode USING UC Search results appear in a table under the followi ng columns as y ou type: • Name : Indicates the type of contact displa yed with an icon and the contact or device name. If the contact is an account or a device in your address book, the icon also indicates the current status. If the conta[...]

  • Page 93

    87 Axxess ® Model 86 90 User Guide – ITP Mode USING UC T o perform a search: 1. Press Unified Communicator on the endpoint display . 2. Press Search . 3. Use the Input Panel to enter search info rm ation by contact or device name or by number . 4. When the search is complete , do any of the following: • T o add the sear ch result to the addr e[...]

  • Page 94

    88 Axxess ® Model 86 90 User Guide – ITP Mode USING UC Redialing a Number The Redial feature displays the last five ou tgoing cal ls (from the call lo g) as buttons containing information about the call. Y ou can press one of the buttons to place a return call. T o redial a number: 1. Press Unified Communicator on the endpoint display . 2. Press[...]

  • Page 95

    89 Axxess ® Model 86 90 User Guide – ITP Mode USING UC Wo rking With the Speed-Dial List If you have added contacts to your speed-dial list, the li st is located below the Search , Redial , and Favorites buttons (the location may vary depending on the display skin used). The speed-dial list provides quick access to frequently called numbers and [...]

  • Page 96

    90 Axxess ® Model 86 90 User Guide – ITP Mode USING UC M ESSAGES V IEW The Messages view displays a list of voic e mail, station, and system messages. Addi- tional details are provided when pressi ng . The messages are listed in a table contain ing the following col umns: • From: Specifies the message type. This colu mn also indicates the numb[...]

  • Page 97

    91 Axxess ® Model 86 90 User Guide – ITP Mode USING UC C ALL L IST V IEW The Call List view displays a list of your current call s. These include calls that are ringing, connected, or holding. The Call List view automatically appears any time you place or receive a call and re main active until you nav igate to a different view . When the last c[...]

  • Page 98

    92 Axxess ® Model 86 90 User Guide – ITP Mode USING UC • Number: Indicates the number (if known ) of the party on the other end of the call. • Call Control Buttons: Below the call list, buttons appear that allow you to con- trol the selected call(s). If you select a call from the cal l list, the s tate of the call determines which Call Contr[...]

  • Page 99

    93 Axxess ® Model 86 90 User Guide – ITP Mode USING UC T o save a new telephone number for an identified contact: 1. Select the contact type to associate w ith the number (e.g., Mobile, Home, etc.). 2. Press OK to store the number or Canc el to cancel. 3. Select the check box if you do not want to be prompted to save telep hone numbers in the fu[...]

  • Page 100

    94 Axxess ® Model 86 90 User Guide – ITP Mode USING UC T o create a confer ence call, us e one of the following options: • T o confer ence selected or holding calls : Select two or more connected or holding calls in your call list. Press . • T o confer ence all calls : W ith one call selected, press . The selected connected and/or holding ca[...]

  • Page 101

    95 Axxess ® Model 86 90 User Guide – ITP Mode USING UC C ALL L OG V IEW The Call Log view allows you to view a hi story of your recent calls. For each call, you can view call details such as the call ty pe, date and time of the call, and the name and number of the person that called. If a call in the log was from another UC account or device, th[...]

  • Page 102

    96 Axxess ® Model 86 90 User Guide – ITP Mode USING UC • Name/Number: Displays the name and number of the caller or called party (if available). If the name/number is not recognized, UC indicat es that the calle d party/caller is unknown. If the caller is a device or account (or a contact linked to a device or account), this column also displa[...]

  • Page 103

    97 Axxess ® Model 86 90 User Guide – ITP Mode USING UC T o return a call: 1. Press Call Lo g on the endpoint display . 2. Double-press the endpoint icon next to the entry . 3. Select from any of the following opti ons: • Press one of the numbers in the list to initiate a call to that number . • Press Find Me to place a call to the account’[...]

  • Page 104

    98 Axxess ® Model 86 90 User Guide – ITP Mode USING UC Call Det ails Dialog Box The call log Details dialog box displays th e followi ng call in formation: • Ty p e : Displays th e call type (incoming or outg oing) with an icon (see page 95 ) and text. • Date/Time: Displays the date and time the call came in. • Name/Number: Displa ys the n[...]

  • Page 105

    99 Axxess ® Model 86 90 User Guide – ITP Mode USING UC A DDRESS B OOK V IEW NOTE: Y ou must use the Web Client to Sync hronize your UC Address Book a nd to add, edit, and delete Groups. The Address Book view is where you st ore and work with your contact informatio n. The address book stores two types of contact s: static and linked. Linked cont[...]

  • Page 106

    100 Axxess ® Model 86 90 User Guide – ITP Mode USING UC Filtering Address Book Cont acts The tabs located along th e bottom of the Address Book table allow you to filter con- tacts. T o filter the cont act li st: 1. Press Address Bo ok on the endpoint display . 2. Filter the address book contacts, usin g ei ther or both of the following methods:[...]

  • Page 107

    101 Axxess ® Model 86 90 User Guide – ITP Mode USING UC T o check contact status: 1. Press Address Bo ok on the endpoint display . NOTE: The S tatus column displays the real-t ime status for the contact. Simple contacts (cont acts that ar e not linked to an account or device on the system) will not display a status. Contacts linked to system acc[...]

  • Page 108

    102 Axxess ® Model 86 90 User Guide – ITP Mode USING UC T o add a simple contact to your address book: 1. Press Address Book on the endpoin t display . (The list appears empt y if no con- tacts have been added.) 2. Press Add Contact . 3. Enter the following information for this contact : • Name (see page 104 ) • Wo r k (see page 104 ) • Ho[...]

  • Page 109

    103 Axxess ® Model 86 90 User Guide – ITP Mode USING UC Adding a Linked Cont act A linked contact is connected to a UC acco unt or device in the system. Like simple contacts, linked contacts also store contact information. Unlike simple co ntacts, linked co ntacts also displ ay real-time stat us information for t he account or devi ce to which t[...]

  • Page 110

    104 Axxess ® Model 86 90 User Guide – ITP Mode USING UC T o access and edit address book contact information: 1. Press Address Bo ok on the interface. The Address Book view appea rs. 2. Press the contact you want to edit, then press Edit . Y ou can also double-press the contact to enter edit mode. NOTE: Thi s panel provides full access to all of[...]

  • Page 111

    105 Axxess ® Model 86 90 User Guide – ITP Mode USING UC — W ork Pager Number (64-character limit) — W ork Pager Number (64-character limit) — Wo r k We b P a g e (2048-character limit) NOTE: Include http:// in the Wor k We b P a g e address. • Home: Includes the following fields: — Home S tr eet Addr ess (64-character limit) — Home P[...]

  • Page 112

    106 Axxess ® Model 86 90 User Guide – ITP Mode USING UC C ALL R OUTING V IEW NOTE: Y ou must use the Web Client to set up your Call Routing rules and to create Greetings . The Call Routing view allows yo u to view and enable or di sable the call routi ng rules you created on your PC desktop using th e UC W eb Client. T o enable call routing, sel[...]

  • Page 113

    107 Axxess ® Model 86 90 User Guide – ITP Mode USING UC Receiving St atus Change Alert s The Status Change alert appears any time a status of someone in your UC speed-dial list changes. The alert info rmation differs as follows: • If the contact in your speed-dial list is a device: The alert indicates the person whose status changed and the ne[...]

  • Page 114

    108 Axxess ® Model 86 90 User Guide – ITP Mode USING UC[...]

  • Page 115

    109 Axxess ® Model 8690 Use r Guide – ITP Mode LEARNING MORE Learning More SECTION CONTENTS P A GE Introductio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 10 What the Administrato rs Can Do for Y ou . . . . . . . . . . . . . . . . . . . . . . 1 10 Frequently Asked Questions (F AQs) . . . . . . [...]

  • Page 116

    11 0 Axxess ® Model 8690 Use r Guide – ITP Mode LEARNING MORE I NTRODUCTION If you want to know more about you r endpoint and voice mail system, this is the sec- tion for you. With additional information and F AQs, y ou should be able to find answers to most of y our questions. NOTE: Because the tele phone system is very flexible an d programmab[...]

  • Page 117

    111 Axxess ® Model 8690 Use r Guide – ITP Mode LEARNING MORE F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If you have prob- lems with your end point or voice mail box, refer to this section befo re you contact the appropriate administrator or your local Inter-T el dealer . Q1. How do [...]

  • Page 118

    11 2 Axxess ® Model 8690 Use r Guide – ITP Mode LEARNING MORE Q7. Why don’ t the local telepho ne company star codes (i.e.*8 2, *69, etc.) work when I pr ess the Outgoing button or use the Outgoing Call fea ture cod e ( by default) to call an outside n umber? A7. Rather than pressing the Outgoing button or to access an outside line, you must d[...]

  • Page 119

    11 3 Axxess ® Model 8690 Use r Guide – ITP Mode LEARNING MORE Q13. When I set my pr efer ences using the Option s dialog box, I opted to use l arg e icons. Because the lar ge icons and text take up so much area in the tables that display the information, how can I see all of the info rm ation that is displayed? A13. The large font s option (see [...]

  • Page 120

    11 4 Axxess ® Model 8690 Use r Guide – ITP Mode LEARNING MORE D EFAULT F EATURE C ODES The following table lists the default feature codes for the telephone system. Check with your system administrator to see if the feature codes used in your system have been changed. Use the blank spaces below to enter custom feature codes, if necessary . O UT [...]

  • Page 121

    11 5 Axxess ® Model 8690 Use r Guide – ITP Mode LEARNING MORE G ENERAL F EATURE C ODES (C ONTINUED ) FEA TU RE NAME FEA TURE CODE NEW CODE Group Listen 312 Handsfree On/Off 319 Headset On 315 Headset Off 316 Headset On/Off 317 Hold – Individual 336 Hold – System 335 Hookflash 330 Hunt Group Remove 322 Hunt Group Replace 323 Hunt Group Remove[...]

  • Page 122

    11 6 Axxess ® Model 8690 Use r Guide – ITP Mode LEARNING MORE NOTES[...]

  • Page 123

    11 7 Axxess ® Model 8690 User Guide – ITP Mode Index .NET Passport 35 A Abbreviations 9 About Tab 3 4 About This Guide 2 About Your En dpoint 3 Accessing Address Book Contact Infor mation 104 Accessing Your Endpoint 76 Account Codes 71 Account Icons 86 ACD Agent Wrap-Up Period 80 ACD Hunt Groups 78 ActiveSync 4 Adding a Linked Contact 103 Adding[...]

  • Page 124

    11 8 Axxess ® Model 8690 User Guide – ITP Mode Changing call screening transfer method 64 fax destination number 64 message envelope 63 message search order 65 personal greetin g 23 remote feature access password 76 transfer method 64 voice mail mes sage envelope 63 voice mailbox password 62 volume levels 60 Web Client options 83 your status 84 [...]

  • Page 125

    11 9 Axxess ® Model 8690 User Guide – ITP Mode F Favorites 88 Favorites Button 88 Fax Destination Number 64 Feature Buttons 7, 8, 11 Features account codes 71 agent help 77 automatic call answer 62 background mus ic 61 call waiting 44 conference 46 default endpoint 62 do-not-disturb 56 group listen 19 handsfree 42 hold 45 hookflash 71 hunt group[...]

  • Page 126

    120 Axxess ® Model 8690 User Guide – ITP Mode Log Off 82 Log On 82 Logging In and Out of ACD Hun t Groups 79 Logging On an d Off of UC 8 2 M Mailbox 15 full, almost full 25 unassociated 15 Making an emergency call 44 pages 70 Making and Receiving Calls 23, 40 Manual Call Forwarding 49 Members, Hunt Gr oup 78 Menu 9 Menu Buttons 7 Message button [...]

  • Page 127

    121 Axxess ® Model 8690 User Guide – ITP Mode Q Queue the Line 41 R Receiving incoming call alerts 107 intercom calls 42 new message alerts 106 outside calls 44 status change alerts 107 Record-A-Call 69 Recording personal greetin gs 23 voice mail directory name 24 Recording a Call 93 Recovering Deleted Messages 53 Redial 88 Redialing a Numb er 5[...]

  • Page 128

    122 Axxess ® Model 8690 User Guide – ITP Mode T Taskbar 12 Technical Support 113 Telephone Direct or y 72 Telephone Interface 7 Temporary Composite Status 84 Temporary Sta tus 84 Terminating the ACD Agent Call 80 Timers 49, 80 Touch Screen Ba cklig h t 16, 29 Transfer Button 93 Transferring Calls 47, 93 Type-Ahead Search 93 U UC elements 10 navi[...]

  • Page 129

    V OICE M AIL F LOWCHART ACCESSING YOUR MAILBOX • EITHER , Press the Mes- sage button to respond t o a message from voice mail. OR, Call the voice mail extension number , press , and enter yo ur mailbox number . • Enter your p assword and then . # SUBSCRIBER MAILBOX MENU Listen to New Message Send A Message Listen to Saved Messages Personal Opti[...]

  • Page 130

    Part No. 550. 81 16 Issue 8.2 Nov emb er 2004 A661/9227A[...]