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Avaya 7960 manuel d'utilisation

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Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Avaya 7960. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Avaya 7960 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

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Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Avaya 7960 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Avaya 7960 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Avaya 7960
- nom du fabricant et année de fabrication Avaya 7960
- instructions d'utilisation, de réglage et d’entretien de l'équipement Avaya 7960
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Avaya 7960 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Avaya 7960 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Avaya en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Avaya 7960, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Avaya 7960, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Avaya 7960. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    Avaya Solution & Interoperability Test Lab Configuring SIP IP Telephony Using Avaya Converged Communications Server, Avaya Communication Manager, and Cisco 7940/7960 SIP Telephones – Issue 1.0 Abstract These Application Notes describe the configuration steps requir ed to connect Cisco 7940/7960 SIP telephones to a SIP infrastructure cons isti[...]

  • Page 2

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 2 of 35 Cisco7960S IP.doc 1. Introduction 1.1. Background With the introduction of the SIP protocol sta ndard that supports tele phony as well as a wide range of other communication modes, there is a much broader rang[...]

  • Page 3

    Avaya Converged Communication Server (CCS) Avaya S8300 Media Server G700 Media Gateway IA770 INTUIT Y Messagin g System Avaya P333T Modular Stackable Switch Web Browser TFTP Server Cisco 7940 and 7960 SIP Telephones 10.1.1.0/24 .103 .50 .5 .170-172 .10 Avaya 4602 SIP Phones Figure 1: Avaya SIP Test Configuration with Cisco 7940/7960 SIP Phones Admi[...]

  • Page 4

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 4 of 35 Cisco7960S IP.doc 2. Equipment and Sof tware V alidated The following equipment and software were used in the configuration shown in Table 2 . Be sure to use the software version combination shown when followi[...]

  • Page 5

    No. FEATUR E CO M M ENTS 1 Call Ho ld YES YE S 2 Consul tatio n Ho ld YES YE S 3 Mu s i c O n H o l d NO NO A v aila ble in OPS (futur e release) 4 Unattended Transfer YES YE S 5 Att ended Transfer YES YE S 6 Transf er - I M NO NO 7 Call Fo rward Unco nditional YES YE S 8 Call Fo rward Busy NO Y ES OPS 9 Call Fo rward No A nswer NO Y ES OPS 10 3- w[...]

  • Page 6

    3.2. Message Waiting Indicator (MWI) With the Outboard Proxy SIP extended feature set, a SIP telephone th at supports IETF RFC 3265 and MWI Draft 4 (Subscribe/Notify method) will illum inate/extinguish its MWI lamp when voice messages are left/read for that extens ion. Since the Cisco 7940/7960 SIP phones support only the unsolicited Notify method [...]

  • Page 7

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 7 of 35 Cisco7960S IP.doc Steps Description 2. The Converged Communications Server admini stration web interface will be displayed. Expand the Users link on the left side of the page and click on Add .[...]

  • Page 8

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 8 of 35 Cisco7960S IP.doc Steps Description 3. The Add User page will be displayed. Fill in the requi red fields (indicated by *). In the screen below, the user corresponding to a Cisco 7960 SIP telephone is being add[...]

  • Page 9

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 9 of 35 Cisco7960S IP.doc Steps Description 4. The confirmation page will be disp layed. Click Continue . Repeat Steps 2-4 for each user to be supported. 5. To apply the administration in the above steps, click on Upd[...]

  • Page 10

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 10 of 35 Cisco7960S IP.doc 4.2. Configure the Cisco 7940/7960 SIP Telephone Cisco 7940/7960 SIP telephones can be configured using two methods: 1. Configuration files downloade d from a TFTP server specified via DHCP [...]

  • Page 11

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 11 of 35 Cisco7960S IP.doc Steps Description 1. Edit the default and phone-specific configuration f ile(s). The table below shows the relations hip between the param eters that must be configured for the phone and tho[...]

  • Page 12

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 12 of 35 Cisco7960S IP.doc Steps Description 2. Reboot the phone. If TFTP support has been pr operly configured, the ph one will download the default and specific configuration files, and re gister with the Avaya Conv[...]

  • Page 13

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 13 of 35 Cisco7960S IP.doc # SIP Default Generic Configuration File # Image Version image_version: P0S3-06-3-00 # Proxy Server proxy1_address: "10.1.1.50" ; Can be dotted IP or FQDN proxy2_address: "&qu[...]

  • Page 14

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 14 of 35 Cisco7960S IP.doc # SIP Configuration Generic File # Line 1 appearance line1_name: 23071 # Line 1 Registration Authentication line1_authname: "23071" # Line 1 Registration Password line1_password: &[...]

  • Page 15

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 15 of 35 Cisco7960S IP.doc 5. Configuring for the Extended Feature Set In addition to the steps outlined in Section 4, the following additional adm inistration steps are required to support the extended feature set on[...]

  • Page 16

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 16 of 35 Cisco7960S IP.doc (NOTE: You must logoff & login to effect the permission changes.) 5.1.2. Define Ou tboard Proxy SI P Feat ure Access Codes (FACs) In order to define the FNEs for the Ou tboard Proxy SIP [...]

  • Page 17

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 17 of 35 Cisco7960S IP.doc change feature-access-codes Page 2 of 6 FEATURE ACCESS CODE (FAC) Data Origination Access Code: Data Privacy Access Code: Directed Call Pickup Access Code: 607 Emergency Access to Attendant [...]

  • Page 18

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 18 of 35 Cisco7960S IP.doc 5.1.3. Define Feature Na me Extensions (FNEs) Now the FNEs can be defined using the change off-pbx-telephone feature-name-extensions command. It is recommended that a uniform format for thes[...]

  • Page 19

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 19 of 35 Cisco7960S IP.doc 5.1.5. Add stations Use the add-station command to add a station for each SIP phone to be supported. Use 4620 for the Station Type and be sure to include the Coverage Path for voice messagin[...]

  • Page 20

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 20 of 35 Cisco7960S IP.doc For most applications, the default values can be used for Page 2. add station 24071 Page 2 of 4 STATION FEATURE OPTIONS LWC Reception: spe Auto Select Any Idle Appearance? n LWC Activation? [...]

  • Page 21

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 21 of 35 Cisco7960S IP.doc Off-PBX Station Feature Name Extension (FNE) Station Button Required Active Appearance Select call-a ppr, brdg-appr, or abrdg-appr Automatic Call-Back Cancel (not yet supported) Call Forward[...]

  • Page 22

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 22 of 35 Cisco7960S IP.doc 5.2. Configure the Avaya C onverged Communications Server 5.2.1. Adding an Addr ess Map Address maps are used in the Converged Comm unications Server to specify how incoming SIP calls are to[...]

  • Page 23

    Steps Description 1. Click on the Media Servers link on the left side of the main Converged Communications Server web page. The List Media Servers page is displayed. Click on Map . FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 23 of 35 Cisco7960S IP.doc[...]

  • Page 24

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 24 of 35 Cisco7960S IP.doc Steps Description 2. The List Address Map page is displayed. Select Add Map in New Group .[...]

  • Page 25

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 25 of 35 Cisco7960S IP.doc Steps Description 3. The Add Address Map page will be displayed. Specify a Name for the address m ap, and the Pattern match specification. In this example, al l FNEs begin with 70. The patte[...]

  • Page 26

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 26 of 35 Cisco7960S IP.doc Steps Description 4. The List Address Map page will be displayed ag ain, this time with the updated m ap information. Note that the contact for the S8300/G 700 has been automatically generat[...]

  • Page 27

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 27 of 35 Cisco7960S IP.doc 5.3.1. Add Parameters to Configuration Files The configuration files should be modified to support two functions re lative to Communication Manager /Outboard Proxy SIP: Public extensi on dis[...]

  • Page 28

    Steps Description 1. At the telephone, press the settings button to bring up the main configuration menu. up/down FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 28 of 35 Cisco7960S IP.doc[...]

  • Page 29

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 29 of 35 Cisco7960S IP.doc Steps Description 2. Using the up/down button, move the highlighted selection to Unlock Configuration , and press the Select function button. Enter the appropr iate password using the keypad[...]

  • Page 30

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 30 of 35 Cisco7960S IP.doc Steps Description 3. The Call Preferences menu will be d isplayed. Move the highlighted selection to Speed Dial Lines , and press the Select function button.[...]

  • Page 31

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 31 of 35 Cisco7960S IP.doc Steps Description 4. The Speed Dial Configuration menu will be dis played. Move the highlighted selection to the desired speed dial button and press the Edit function button.[...]

  • Page 32

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 32 of 35 Cisco7960S IP.doc Steps Description 5. Enter the Name and Number for the speed dial button. For Outboard Proxy SIP features, this should be one of the FNEs. Press the Accept function button when finished.[...]

  • Page 33

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 33 of 35 Cisco7960S IP.doc Steps Description 6. Repeat steps 4-5 for each button desired, selec ting most frequently used Outboard Prox y SIP features for assignment to the buttons. A repres entative button arrangemen[...]

  • Page 34

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 34 of 35 Cisco7960S IP.doc 2. Verify basic feature set administratio n by lifting the handset (or pressing the speaker button), and making calls to other phones. Test th ose features for which Yes appears in the secon[...]

  • Page 35

    FAS; Reviewed: WCH 10/2 2/2004 Solution & Interoperability Te st Lab Ap plication Notes ©2004 Avaya Inc. Al l Right s Reserved. 35 of 35 Cisco7960S IP.doc © 2004 Avaya Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avay a Inc. A ll trademarks identified by ® and ™ are registered trademarks or trademarks, resp ectiv el[...]