WHP Wireless DL360 инструкция обслуживания

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246

Идти на страницу of

Хорошее руководство по эксплуатации

Законодательство обязывает продавца передать покупателю, вместе с товаром, руководство по эксплуатации WHP Wireless DL360. Отсутствие инструкции либо неправильная информация, переданная потребителю, составляют основание для рекламации в связи с несоответствием устройства с договором. В законодательстве допускается предоставлении руководства в другой, чем бумажная форме, что, в последнее время, часто используется, предоставляя графическую или электронную форму инструкции WHP Wireless DL360 или обучающее видео для пользователей. Условием остается четкая и понятная форма.

Что такое руководство?

Слово происходит от латинского "instructio", тоесть привести в порядок. Следовательно в инструкции WHP Wireless DL360 можно найти описание этапов поведения. Цель инструкции заключается в облегчении запуска, использования оборудования либо выполнения определенной деятельности. Инструкция является набором информации о предмете/услуге, подсказкой.

К сожалению немного пользователей находит время для чтения инструкций WHP Wireless DL360, и хорошая инструкция позволяет не только узнать ряд дополнительных функций приобретенного устройства, но и позволяет избежать возникновения большинства поломок.

Из чего должно состоять идеальное руководство по эксплуатации?

Прежде всего в инструкции WHP Wireless DL360 должна находится:
- информация относительно технических данных устройства WHP Wireless DL360
- название производителя и год производства оборудования WHP Wireless DL360
- правила обслуживания, настройки и ухода за оборудованием WHP Wireless DL360
- знаки безопасности и сертификаты, подтверждающие соответствие стандартам

Почему мы не читаем инструкций?

Как правило из-за нехватки времени и уверенности в отдельных функциональностях приобретенных устройств. К сожалению само подсоединение и запуск WHP Wireless DL360 это слишком мало. Инструкция заключает ряд отдельных указаний, касающихся функциональности, принципов безопасности, способов ухода (даже то, какие средства стоит использовать), возможных поломок WHP Wireless DL360 и способов решения проблем, возникающих во время использования. И наконец то, в инструкции можно найти адресные данные сайта WHP Wireless, в случае отсутствия эффективности предлагаемых решений. Сейчас очень большой популярностью пользуются инструкции в форме интересных анимаций или видео материалов, которое лучше, чем брошюра воспринимаются пользователем. Такой вид инструкции позволяет пользователю просмотреть весь фильм, не пропуская спецификацию и сложные технические описания WHP Wireless DL360, как это часто бывает в случае бумажной версии.

Почему стоит читать инструкции?

Прежде всего здесь мы найдем ответы касательно конструкции, возможностей устройства WHP Wireless DL360, использования отдельных аксессуаров и ряд информации, позволяющей вполне использовать все функции и упрощения.

После удачной покупки оборудования/устройства стоит посвятить несколько минут для ознакомления с каждой частью инструкции WHP Wireless DL360. Сейчас их старательно готовят или переводят, чтобы они были не только понятными для пользователя, но и чтобы выполняли свою основную информационно-поддерживающую функцию.

Содержание руководства

  • Страница 1

    HP Pr oL iant DL3 6 0 Gener a ti on 4 Serv er R ef er e nce and T r ouble shooting Gui de April 2004 (First Edition) Part Number 359539-001[...]

  • Страница 2

    © Copyright 20 04 Hewlett-Packard Development Company, L.P. The informati on contained herein is subject to change witho ut notice. The onl y warranties for HP produc ts and services are set forth in the express warranty statements accompan ying such products and services. Nothing herei n should be c onstrued as constituti ng an addit ional warran[...]

  • Страница 3

    3 Electrical Grounding Require ments........................................................................................ 36 Rack Wa rnings .................................................................................................................. ................. 36 Contents Server Component Identification 7 Front Panel Components .....[...]

  • Страница 4

    4 HP ProLiant DL360 Generation 4 Serv er Reference and Troubleshooting Guide Identifying the Server Ship ping Carton Contents .............................................................................. 37 ROMPaq Utility ................................................................................................................. ..... 73 Syst[...]

  • Страница 5

    Contents 5 Regulatory Compliance Iden tification Nu mbers.............................................................................. 225 Federal Communications C ommission No tice ................................................................................. 226 Integrated Lights-O ut Technology................................................[...]

  • Страница 6

    6 HP ProLiant DL360 Generation 4 Serv er Reference and Troubleshooting Guide FCC Rating Label ............................................................................................................... .. 226 Class A Eq uipment .............................................................................................................. .2 2 6 [...]

  • Страница 7

    7 Server Component Identification In This Section Front Panel Components ......................................................................................................... ....... 7 Front Panel LEDs and Buttons ....................................................................................................... 8 Rear Panel Components.....[...]

  • Страница 8

    8 HP ProLiant DL360 Generation 4 Serv er Reference and Troubleshooting Guide Item Description 1 Diskette drive bay 2 Optical device bay 3 Front USB port 4 Hard drive bay 0 5 Hard drive bay 1 Front Panel LEDs and Buttons Item Description Status 1 Power On/Standby button and system power LED Green = System is on. Amber = System is shut down, but powe[...]

  • Страница 9

    Server Component Identification 9 Item Description Status 3 Internal health LED Green = System health is normal. Amber = System is degraded. To identify the compon ent in a degraded state, refer to system board LEDs. Red = System critical. To identif y the component in a critical state, refer to system board LEDs. Off = System health is normal (whe[...]

  • Страница 10

    10 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Rear Panel Components Item Description 1 PCI-X expansion slot 1, 64-bit/133-MHz 3.3 V (optional PCI Express slot 1, x8) 2 PCI-X expansion slot 2, 64-bit/133-MHz 3.3 V (optional PCI Express slot 2, x8) 3 Power supply bay 2 4 Power supply bay 1 (populated) 5 Rear USB connec[...]

  • Страница 11

    Server Component Identification 11 Rear Panel LEDs and Buttons Item Description Status 1 iLO activity Green = Activity exists. Flashing green = Activity exists. Off = No activity exists. 2 iLO link Green = Link exists. Off = No link exists. 3 10/100/1000 NIC 2 activity Green = Link exists. Flashing green = Activity exists. Off = No link exists. 4 1[...]

  • Страница 12

    12 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Item Description Status 7 UID button/LED Blue = Ident ification is activ ated. Flashing blue = System is being managed remotely. Off = Identification is deactivated. System Board Components Item Description Item Description 1 DIMM slots (1-4) 9 Power supply connector 2 NM[...]

  • Страница 13

    Server Component Identification 13 Item Description Item Description 7 SCSI backplane connector* 15 PCI riser board assembly connector (for slot 1 riser board) 8 Optical device connector 16 System battery * For SCSI models only System Maintenance Switch Position Default Function S1 Off Off = iLO security is enabled. On = iLO security is disabled. S[...]

  • Страница 14

    14 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide NMI Switch The NMI switch allows administrators to perform a memory dump before performing a hard reset. Crash dump analysis is an essential part of eliminating reliability problems, such as hangs or crashes in operating systems, device drivers, and applications. Many cra[...]

  • Страница 15

    Server Component Identification 15 Item LED Description Status 3 DIMM 2A failure Amber = DIMM has failed. Off = DIMM is operating normally. 4 DIMM 1A failure Amber = DIMM has failed. Off = DIMM is operating normally 5 Overtemperature Amber = System has reached cautionary or critical temperature level. Off = Temperature is OK. 6 Processor 1 failure [...]

  • Страница 16

    16 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Item LED Description Status 14 Online spare memory Amber = Failover has occurred. Online spare memory is in use. Green = Online spare memory is enabled, but not in use. Off = Online spare memory is disabled. 15 Riser inter lock Amber = PCI riser assembly is not seated. Of[...]

  • Страница 17

    Server Component Identification 17 System LED and Color Internal Health LED Color Status DIMM failure, slot X (Amber) Red • DIMM in slot X has failed. • DIMM in slot X is an unsupported type, and no valid memory exists in another bank. Amber • DIMM in slot X has reached single-bit correct able error threshold. • DIMM in slot X is in a pre-f[...]

  • Страница 18

    18 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide For more information, refer to "I nternal USB Functionality (on page 79 )." SCSI IDs and SATA Device Numbers[...]

  • Страница 19

    Server Component Identification 19 Hot-Plug SCSI Hard Drive LEDs Item LED Description Status 1 Activity status On = Drive activity Flashing = High activity on the drive or drive is being configured as part of an array. Off = No drive activity 2 Online status On = Drive is part of an array and is currently working. Flashing = Drive is actively onlin[...]

  • Страница 20

    20 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Hot-Plug SCSI Hard Drive LED Combinations Activity LED (1) Online LED (2) Fault LED (3) Interpretation On, off, or flashing On or off Flashing A predictive failure alert has been rec eived for this drive. Replace the drive as soon as possible. On, off, or flashing On Off [...]

  • Страница 21

    Server Component Identification 21 Optional Battery-Backed Write Cache Enabler LEDs Item LED Color 1 Amber 2 Green For LED status information, refer to "Battery-Backed Write Cache Enabler LED Statuses (on page 21 )." Battery-Backed Write Cache Enabler LED Statuses Server Status LED Status Battery Module Status Server is on and has normal [...]

  • Страница 22

    22 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Server Status LED Status Battery Module Status Server is on and is in the first 30 seconds after power up Green = On Amber = On Temporary lock-out state; data was lost due to cable being detached Server is off and is in data retention mode Amber = Blinking every 15 second[...]

  • Страница 23

    Server Component Identification 23 Processor Zone Fan Module LED Status Amber = One fan in this module has failed. Red = Multiple fans in this module have faile d. Off = All fans in this module are operating normally. For power supply zone fan module LED in formation, refer to System Board LEDs.[...]

  • Страница 24

    [...]

  • Страница 25

    25 Server Operations In This Section Powering Up the Server ......................................................................................................... ....... 25 Powering Down the Server ....................................................................................................... .... 25 Extending the Serv er from the Rack [...]

  • Страница 26

    26 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 4. Press the Power On/Standby button to place the server in standby mode. When the server activates standby power mode, the system power LED changes to amber. 5. If the server is installed in a r ack, locate the server by identifying the illuminated rear UID LED button. 6[...]

  • Страница 27

    Server Operations 27 b. Secure the server by tightening the thumbscrews. 6. Reconnect the peripheral cables and power cords. Removing the Access Panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and th e internal system components to cool before touching them. CAUTION: Do not operate the server for long period[...]

  • Страница 28

    28 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Installing the Access Panel 1. Place the access panel on top of the server with the hood latch open. Allow the panel to extend past the rear of th e server approximately 8 mm (0.2 in). 2. Engage the anchoring pin with the corresponding hole in the latch. 3. Push down on t[...]

  • Страница 29

    Server Operations 29 c. Lift the front of the assembly slightly and unseat the riser boards from the PCI riser board connectors. Installing PCI Riser Board Assembly CAUTION: To prevent damage to the server or expans ion boards, power down the server and remov e all AC power cords before removing or installing the PCI riser board. IMPORTANT: Be sure[...]

  • Страница 30

    30 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide[...]

  • Страница 31

    31 Server Setup In This Section Optional Installation Services ................................................................................................. ...... 31 Rack Planning Resources ........................................................................................................ ..... 32 Optimum Environment .....................[...]

  • Страница 32

    32 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide − HP ProLiant Essentials (HP SIM and RDP) − VMWare • Integrated hardware and software support − Critical Service − Proactive 24 − Support Plus − Support Plus 24 • Startup and implementation services for both hardware and software For more information on Ca[...]

  • Страница 33

    Server Setup 33 − Coupling multiple racks • The Rack Products Documentation CD en ables you to view, search, and print documentation for HP and Compaq brande d racks and rack options. It also helps you set up and optimize a rack in a manner that best fits your environment. If you intend to deploy and configure multiple servers in a single rack,[...]

  • Страница 34

    34 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangem ent ensures proper airflow. Using a rack without blanking panels r esults in improper cooling tha t can lead to thermal damage. The Compaq 9000 and 10000 Series racks provide prop[...]

  • Страница 35

    Server Setup 35 • Do not permit optional equip ment to impede airflow around the server or to increase the internal rack tempe rature beyond the maximum allowable limits. • Do not exceed the manufacturer’s TMRA. Power Requirements Installation of this equipment must comply with local and regional electrical regulations governing the installat[...]

  • Страница 36

    36 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Electrical Grounding Requirements The server must be grounded properly for proper operation and safety. In the United States, you must install the equi pment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional [...]

  • Страница 37

    Server Setup 37 WARNING: To reduce the ri sk of personal injury or equipment damage when unloading a rack: • At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become unstable when being moved on its casters. • Never sta[...]

  • Страница 38

    38 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Installing the Server into the Rack To install the server into a rack with s quare, round, or threaded holes, refer to the instructions that ship with the rack hardware kit. If you are installing the server into a telco rack, order the appropriate option kit at the RackSo[...]

  • Страница 39

    Server Setup 39 Item Description 4 Power supply bay 1 (populated) 5 USB connector 6 10/100/1000 NIC 1 7 10/100/1000 NIC 2 8 iLO management port 9 Mouse connector 10 Keyboard connector 11 Video connector 12 Serial connector Use the strain relief clip from the server ha rdware kit to secure the power cord, as illustrated. Powering Up and Configuring [...]

  • Страница 40

    40 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide While the server boots, RBSU and the ORCA utility are automatically configured to prepare the server for ope rating system installation. To configure these utilities manually: • Press the F8 key when prompted during the array controller initialization to configure the a[...]

  • Страница 41

    Server Setup 41 Registering the Server To register a server, refer to the registration card in the HP ProLiant Essentials Foundation Pack or the HP Registration website ( http://register.hp.com ).[...]

  • Страница 42

    [...]

  • Страница 43

    43 Hardware Options Installation In This Section Introduction .................................................................................................................................. 43 Processor Option ............................................................................................................... ........... 43 Memory Opt[...]

  • Страница 44

    44 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide The server uses embedded PPMs as DC-t o-DC converters to provide the proper power to each processor. CAUTION: To prevent thermal instability and damage to the server, do not separate the processor from the he atsink. The processor, heatsink, and retaining clip m ake up a [...]

  • Страница 45

    Hardware Options Installation 45 5. Remove the protective cover from the processor. 6. Align the holes in the processor as sembly with the guiding pins on the mounting bracket. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to align the processor pins with th e corresponding holes in the socket.[...]

  • Страница 46

    46 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 7. Install the processor assembly and close the processor locking lever and processor retaining clips. 8. Install the access panel ("Installing the Access Panel" on page 28 ). Memory Options You can expand server memory by installing PC2700 DDR SDRAM DIMMs. The [...]

  • Страница 47

    Hardware Options Installation 47 DIMM Installation Guidelines You must observe the following guidelines when installing additional memory: • DIMMs installed in the server must be Registered DDR DRAM, 2.5 volts, 64 bits wide, and ECC. • DIMMs in slots 1A and 2A must match. • DIMMs in slots 3B and 4B must matc h and must be installed as a pair.[...]

  • Страница 48

    48 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide After installing DIMMs, use RBSU to configure the system for online spare memory support ("Configuring Online Spare Memory" on page 69 ). Installing DIMMs 1. Power down the server ("Powering Down the Server" on page 25 ). 2. Extend the server from the [...]

  • Страница 49

    Hardware Options Installation 49 Hard Drive Options Removing a Hard Drive Blank (on page 49 ) SCSI Hard Drive Guidelines (on page 49 ) Installing a SCSI or SATA Hard Drive Removing a Hard Drive Blank CAUTION: To prevent improper cooling an d thermal damage, do not operate the server unless a ll bays ar e populated with either a component or a blank[...]

  • Страница 50

    50 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide • The SCSI ID for each hot-plug hard driv e is set automatically to the next sequential ID number in a se ries beginning with ID0. • If only one SCSI hard drive is used, in stall it in the bay with the lowest number. • Hot-plug hard drives must be Ultra320 SCSI type[...]

  • Страница 51

    Hardware Options Installation 51 5. Resume normal server operations. Optical Device Option 1. Push the optical device ejector button and eject the optical device or blank. NOTE: Access to the ejector button is intentionally restricted. Push the ejector button with a small flat object such as a key or pen to eject the optical device. 2. Install the [...]

  • Страница 52

    52 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Battery-Backed Write Cache Enabler Option The Battery-Backed Write Cache Enable r, along with the battery module, provides transportable data protection, increases overall controller performance, and maintains any cached data for up to 72 hours. The NiMH batteries in the [...]

  • Страница 53

    Hardware Options Installation 53 5. Install the battery module over the fasteners and turn the fasteners clockwise to lock the module in place. 6. Install the Smart Array 6i memory module. 7. Route the battery module cable through the battery-backed write cache cable clip on the system board. NOTE: To manage internal cabling, wind the excess batter[...]

  • Страница 54

    54 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 8. Connect the battery module cable to the battery-backed write cache enabler and to the Smart Array 6i memory connector on the system board. 9. Install the access panel ("Installing the Access Panel" on page 28 ). 10. Power up the server ("Powering Up the [...]

  • Страница 55

    Hardware Options Installation 55 2. Remove the power supply blank. 3. Remove the protective cover from the connector pins on the power supply. WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed.[...]

  • Страница 56

    56 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 4. Install the redundant power suppl y into the bay until it clicks. 5. Connect the power cord to the power supply. 6. Use the strain relief clip from the se rver hardware kit to secure the power cord, as illustrated. 7. Route the power cords through the cable management [...]

  • Страница 57

    Hardware Options Installation 57 10. Be sure that the front panel external health LED is green ("Front Panel LEDs and Buttons" on page 8 ). Expansion Board Options For instructions on installing a RILOE II board, refer to the HP Remote Insight Lights-Out Edition II User Guide on the Documentation CD. IMPORTANT: The optional RILOE II board[...]

  • Страница 58

    58 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Installing an Expansion Board 1. Power down the server ("Powering Down the Server" on page 25 ). 2. Extend the server from the rack, if applicable ("Extending the Server from the Rack" on page 26 ). 3. Remove the access panel ("Re moving the Acces[...]

  • Страница 59

    Hardware Options Installation 59 8. Install the expansion board into the slot until it seats firmly. IMPORTANT: If the expansion board ships with an extender bracket, remove it from the expansion board before i nserting the board into the expansion slot of the PCI riser board assembly. IMPORTANT: Be sure that all DIMM slot latches are closed to pro[...]

  • Страница 60

    60 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 5. Remove the expansion slot cover from the slot, if installed ("Installing an Expansion Board" on page 58 ). 6. Remove the expansion board from the slot, if installed ("Expansion Board" on page 57 ). 7. Remove the applicable PCI riser boards from the [...]

  • Страница 61

    Hardware Options Installation 61 8. Identify the differences between the two PCI Express riser boards. Item Description 1 Riser board with x8 connector for full-length expansio n boards 2 Riser board with x8 connector for half-length expansio n boards 9. Install the PCI Express riser board:[...]

  • Страница 62

    62 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide a. Install the riser board with the slot for full-length boards onto the assembly. b. Repeat the previous step for the ri ser board with the slot for half-length expansion boards, if needed. 10. Install the PCI Express expansion boa rd ("Installing an Expansion Board[...]

  • Страница 63

    63 Server Cabling In This Section Cabling Overview ............................................................................................................... .......... 63 Server Cabl e Routing........................................................................................................... ......... 63 SATA Cable Routing.............[...]

  • Страница 64

    64 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide SATA Cable Routing CAUTION: When routing cables, always be sure that the cables are not in a position wher e they can b e pinched or crimped.[...]

  • Страница 65

    65 Server Software and Configuration Utilities In This Section Configuration Tools...................................................................................................................... 65 Management Tools ............................................................................................................... ........ 72 Diagn[...]

  • Страница 66

    66 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide • Testing server hardware using the In sight Diagnostics Utility ("HP Insight Diagnostics" on page 80 ) • Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete [...]

  • Страница 67

    Server Software and Configuration Utilities 67 ROM-Based Setup Utility RBSU, an embedded configuration u tility, performs a wide range of configuration activities that may include: • Configuring system devices and installed options • Displaying system information • Selecting the operating system • Selecting the primary boot controller • C[...]

  • Страница 68

    68 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Auto-Configuration Process The auto-configuration process automatica lly runs when you boot t he server for the first time. During the power-up seque nce, the system ROM automatically configures the entire system without needing any intervention. During this process, the [...]

  • Страница 69

    Server Software and Configuration Utilities 69 ( http://www.compaq.com/support/tech pubs/whitepapers/tm010301wp.html ). Boot Options After the auto-configuration process comp letes, or after the server reboots upon exit from RBSU, the POST sequence runs, and then the boot option screen is displayed. This screen is visible for seve ral seconds befor[...]

  • Страница 70

    70 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Array Configuration Utility ACU is a browser-based utility with the following features: • Runs as a local application or remote service • Supports online array capacity expans ion, logical drive extension, assignment of online spares, and RAID or stripe size migration[...]

  • Страница 71

    Server Software and Configuration Utilities 71 For more information about array controlle r configuration, refer to t he controller user guide, or the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website ( http://www.compaq.com/support/techpubs/whitepapers ). HP ProLiant Essentials RDP The HP ProLiant Essentials RDP softw[...]

  • Страница 72

    72 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 7. Enter the product ID and press the Enter key. 8. Press the Escape key to close the menu. 9. Press the Escape key to exit RBSU. 10. Press the F10 key to confirm exiting RBSU. The server will automatically reboot. Management Tools List of Tools: Automatic Server Recovery[...]

  • Страница 73

    Server Software and Configuration Utilities 73 ROMPaq Utility Flash ROM enables you to upgrade the firm ware (BIOS) with system or option ROMPaq utilities. To upgrade the BIOS, insert a ROMPaq diskette into the diskette drive and boot the system. The ROMPaq utility checks th e system and provides a choice (if more than one exists) of available ROM [...]

  • Страница 74

    74 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Integrated Lights-Out Technology The iLO subsystem is a standard component of selected ProLiant servers that provides server health and remote se rver manageability. The iLO subsystem includes an intelligent microprocessor, s ecure memory, and a dedicated network interfac[...]

  • Страница 75

    Server Software and Configuration Utilities 75 HP recommends using DNS/DHCP with iLO to simplify installation. If DNS/DHCP cannot be used, use the following procedure to disable DNS/DHCP and to configure the IP address and the subnet mask: 1. Restart or power up the server. 2. Press the F8 key when prompted during POST. The iLO RBSU runs. 3. Enter [...]

  • Страница 76

    76 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide The Erase Utility can be accessed from the Software and Drivers Download website ( http://h18007.www1.hp.com/support/files/server ) or the Maintenance Utilities menu of the SmartStart CD ("SmartStart Software" on page 65 ). Management Agents Management Agents pr[...]

  • Страница 77

    Server Software and Configuration Utilities 77 NOTE: The server ships with the same version programmed on eac h side of the ROM. Safety and Security Benefits When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a backup, enabli ng you to switch easily to the alternate ROM version if the new ROM becomes corru[...]

  • Страница 78

    78 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide When the server boots, the system iden tifies whether the current ROM bank is corrupt. If a corrupt ROM is detected, the system boots from the backup ROM and alerts you through POST or IML that the ROM bank is corrupt. If both the current and backup versions of the ROM ar[...]

  • Страница 79

    Server Software and Configuration Utilities 79 Internal USB Functionality An internal USB connector is available for use with USB drive keys only. The internal connector shares the same bus with the front external USB connector, and connecting a device to both the front internal and f ront external USB connectors is not supported. This solutio n pr[...]

  • Страница 80

    80 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Array Diagnostic Utility ADU is a Windows-based tool that collect s information about array controllers and generates a list of detected problems. For a list of error messages, refer to "ADU Error Messages (on page 153 )." ADU can be accessed from the SmartStart[...]

  • Страница 81

    Server Software and Configuration Utilities 81 Keeping the System Current List of Tools: Drivers .......................................................................................................................................... 81 Resource Paqs .................................................................................................[...]

  • Страница 82

    82 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Resource Paqs Resource Paqs are operating system-specifi c packages of tools, utilities, and information for HP servers running certain Microsoft® or Novell operating systems. The Resource Paqs include utili ties to monitor performance, software drivers, customer support[...]

  • Страница 83

    83 Battery Replacement If the server no longer automatically disp lays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer cont ains an internal lithium manganese dioxide, a vanadium pent oxide, or an alkaline battery pack. [...]

  • Страница 84

    84 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 5. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. Afte r replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. For more information about [...]

  • Страница 85

    85 Troubleshooting In This Section Server Diagnostic Steps ........................................................................................................ ........ 85 Procedures for All ProLiant Servers ........................................................................................... 105 Error Messages ...........................[...]

  • Страница 86

    86 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Important Safety Information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on Equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This sy[...]

  • Страница 87

    Troubleshooting 87 49-109 kg 100-240 lb This symbol indicates that the component exceeds the recommended weight for one in dividual to handle safely. WARNING: To reduce the risk of pe rsonal injury or damage to the equipment, observe local o ccupational health and safety requirements and guidelines fo r manual material handling. These symbols, on p[...]

  • Страница 88

    88 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide • The leveling jacks are extended to the floor. • The full weight of the r ack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • On[...]

  • Страница 89

    Troubleshooting 89 • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other[...]

  • Страница 90

    90 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. − You must have the appropriate Hea lth Drivers and Management Agents installed on the server. NOTE: To ver[...]

  • Страница 91

    Troubleshooting 91 Diagnostic Steps To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "S tart Diagnosis Flowchart (on page 91 )," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the dia gnostic steps in "G[...]

  • Страница 92

    92 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide General Diagnosis Flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fi x the problem, use the following flowchart.[...]

  • Страница 93

    Troubleshooting 93 Item Refer to 1 "Symptom Information" 2 "Loose Connections (on p age 108 )" 3 "Service Notifications" 4 Server maintenance and servic e guide, located on the Documentation CD or the HP website ( http://www.hp.com/products/servers/platforms ) 5 Server user guide or setup and installation g uide, locat[...]

  • Страница 94

    94 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide[...]

  • Страница 95

    Troubleshooting 95 Power-On Problems Flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: ?[...]

  • Страница 96

    96 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Item Refer to 7 • "Power Supply Problems (on page 106 )" • Server maintenance and servic e guide, located on the Documentation CD or the HP website ( http://www.hp.com/products/servers/platforms ) 8 "System Open Circuits an d Short Circuits (on pag e 12[...]

  • Страница 97

    Troubleshooting 97[...]

  • Страница 98

    98 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide POST Problems Flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible Problems: • Improperly seated or faulty internal component • Faul[...]

  • Страница 99

    Troubleshooting 99[...]

  • Страница 100

    100 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide OS Boot Problems Flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible Causes: • Corrupted operating system • Hard drive subsystem problem Item Refer to 1 HP ROM-Based Setup Utility User Guid[...]

  • Страница 101

    Troubleshooting 101[...]

  • Страница 102

    102 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 7 "HP Insight Diagnostics (on page 80 )" Server Fault Indications Flowchart Symptoms: • Server boots, but a fault event is repor ted by Insight Management Agents (on page 76 ) • Server boots, but the internal health LED or external health LED is red or ambe[...]

  • Страница 103

    Troubleshooting 103 Item Refer to 8 • "Hardware Problems (on page 105 )" • Server maintenance and servic e guide, located on the Documentation CD or the HP website ( http://www.hp.com/products/servers/platforms )[...]

  • Страница 104

    104 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide[...]

  • Страница 105

    Troubleshooting 105 not faulty. Procedures for All ProLiant Servers The procedures in this section are co mprehensive and include steps about or references to hardware features that may not be supported by the server you are troubleshooting. Hardware Problems Power Problems (on page 105 ) General Hardware Problems (on page 107 ) Internal System Pro[...]

  • Страница 106

    106 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 5. Have a qualified electrician check the line voltage to be sure it meets the required specifications. 6. Be sure the proper circuit breaker is in the On position. Power Supply Problems Action : 1. Be sure no loose connections (on page 108 ) exist. 2. If the power suppl[...]

  • Страница 107

    Troubleshooting 107 6. Be sure each circuit breaker is in the On position, or replace the fuse if needed. If this occurs repeatedly, cont act an authorized service provider. 7. Check the UPS LEDs to be sure a battery or site wiring problem has not occurred. Refer to the UPS documentation. 8. If the UPS sleep mode initiated, disabl e sleep mode for [...]

  • Страница 108

    108 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Loose Connections Action : • Be sure all power cords are securely connected. • Be sure all cables are properly aligned and securely connected for all external and internal components. • Remove and check all data and power cables for damage. Be sure no cables have b[...]

  • Страница 109

    Troubleshooting 109 − Installation of a SCSI device without termination or without prope r ID settings − Setting of an IDE device to Master/Slave when the other device is set to Cable Select − Connection of the data cable, but not the power cable, of a new device 4. Be sure no memory, I/O, or interrupt conflicts exist. 5. Be sure no loose con[...]

  • Страница 110

    110 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Unknown Problem Action : 1. Disconnect power to the server. 2. Following the guidelines and cautionary information in the server documentation, strip the server to its most basic configuration by removing every card or device that is not necessary to start the server. Ke[...]

  • Страница 111

    Troubleshooting 111 3. Refer to the device documentation to be sure the device is properly installed. For example, a third-party PCI or PCI-X board may be required to be installed on the primary PCI or PCI-X bus, respectively. Testing the Device Action : 1. Uninstall the device. If the server works with the device rem oved and uninstalled, either a[...]

  • Страница 112

    112 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Internal System Problems List of Problems: CD-ROM and DVD Drive Problems .......................................................................................... 112 DAT Drive Problems ....................................................................................[...]

  • Страница 113

    Troubleshooting 113 Data read from the drive is incons istent, or drive cannot read data Action : 1. Clean the drive and media. 2. If a paper or plastic label has been applied to the surface of the CD or DVD in use, remove the label and any adhesive residue. 3. Be sure the inserted CD or DVD format is valid for the drive. For example, be sure you a[...]

  • Страница 114

    114 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Diskette drive cannot write to a diskette .................................................................................... 115 DAT drive error or failure occurs Action : 1. Be sure drivers, software, and firmwa re are upgraded to the latest revisions. 2. Clean the dr[...]

  • Страница 115

    Troubleshooting 115 Diskette drive light stays on Action : 1. Be sure no loose connections (on page 108 ) exist. 2. Be sure the diskette is not damaged. Run the diskette utility on the diskette (CHKDSK on some systems). 3. Be sure the diskette is properly inse rted. Remove the diskette and reinsert correctly into the drive. 4. Be sure the diskette [...]

  • Страница 116

    116 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide on the front of the drive and look insi de to see that the drive leader is connected to the buckling link-hook. 2. Be sure the diskette is not write protected. If it is, use another diskette or remove the write protection. 3. Be sure you are attempting to write to the pr[...]

  • Страница 117

    Troubleshooting 117 − To examine the drive take-up leader, tilt the cartridge receiver door on the front of the drive and look inside to see that the drive leader is connected to the buckling link-hook, wh ich should be engaged in the leader slot. DLT drive failure occurs Action : • Be sure the power and signal cables are properly connected. ?[...]

  • Страница 118

    118 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide server documentation for further requirements. NOTE: It is recommended that no more than two DLT drives per bus exist. • If using an external DLT drive that requi res a SCSI terminator to be secured to the unused SCSI IN connector on the back of the drive, be sure the [...]

  • Страница 119

    Troubleshooting 119 4. Be sure no POST error messages (" POST Error Messages and Beep Codes" on page 186 ) are displayed while booting the server that indicate temperature violation or fan failure information. Re fer to the server documentation for t he temperature requirements for the server. 5. Access the IML to see if any ev ent list e[...]

  • Страница 120

    120 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide System completes POST but hard drive fails Action : 1. Be sure no loose connections (on page 108 ) exist. 2. Be sure no device conflict exists. 3. Be sure the hard drive is properl y cabled and terminated if necessary. 4. Be sure the SCSI cable is worki ng by replacing i[...]

  • Страница 121

    Troubleshooting 121 2. Be sure no viruses exist on the server. Run a current version of a virus scan utility. Server response time is slower than usual Action : Be sure the hard drive is not full, and increase the amount of free space on the hard drive, if needed. It is reco mmended that hard drives should have a minimum of 15 percent free space. N[...]

  • Страница 122

    122 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide General memory problems are occurring Action : • Be sure the memory meets the server requ irements and is installed as required by the server. Some servers may require that memory banks be fully populated or that all memory within a memory bank must be the same size, t[...]

  • Страница 123

    Troubleshooting 123 4. Be sure no operating system errors are indicated. 5. Restart the server and check to see if the error message is still displayed. 6. Run Insight Diagnostics ("HP Insight Diagnostics" on page 80 ) and replace failed components as indicated. Server fails to rec ognize existing memory Action : 1. Reseat the memory. 2. [...]

  • Страница 124

    124 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide PPM Problems Action : If the PPMs are not integrated on the system board: CAUTION: Do not operate the server for long periods without the access panel. Operating the server witho ut the access panel results in improper airflow and impr oper cooling that can lead to therm[...]

  • Страница 125

    Troubleshooting 125 5. If the server has only one processor installed, replace it with a known functional processor. If the problem is resolved after you restart the server, the original processor failed. 6. If the server has multiple processors installed, test each processor: a. Remove all but one processor fro m the server. Replace each with a pr[...]

  • Страница 126

    126 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide • Be sure no loose connections (on page 108 ) exist in the rest of the server, particularly with the cables that connect to the system board. • Be sure no foreign material exists, su ch as screws, bits, or slot bracket blanks, that may be short circuiting components.[...]

  • Страница 127

    Troubleshooting 127 on the server and to the monitor. − For tower-model servers, check the cab le connection from the monitor to the server, and then from the server to the power outlet. 5. Press any key, or type the password, and wait a few moments for the screen to activate to be sure the energy saver feature is not in effect. 6. Be sure the vi[...]

  • Страница 128

    128 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide • Be sure the monitor and any KVM switch are compatible with the VGA output of the server. Slow-moving horizontal lines are displayed Action : Be sure magnetic field interference is not occurring. Move the monitor away from other monitors or power transformers. Audio P[...]

  • Страница 129

    Troubleshooting 129 − For tower-model servers, check th e cable connection from the input device to the server. 2. If a KVM switching device is in use, be sure all cables and connectors are the proper length and are supported by the switch. Refer to the switch documentation. 3. Be sure the current drivers for the operating system are installed. 4[...]

  • Страница 130

    130 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide No response occurs when you type AT commands .................................................................... 130 AT commands are not visible .................................................................................................... . 131 Data is displayed [...]

  • Страница 131

    Troubleshooting 131 4. Be sure you are in terminal mode and not MS-DOS mode. 5. Refer to the HP website ( http://www.hp.com ) for a complete list of AT commands. AT commands are not visible Action : Set the echo command to On using the AT command ATE . Data is displayed as garbled character s after the connecti on is established Action : 1. Be sure[...]

  • Страница 132

    132 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Modem disconnects while online Action : 1. Be sure no loose connections (on page 108 ) exist. 2. Be sure no line interference exists . Retry the connection by dialing the number several times. If conditions re main poor, contact the telephone company to have the line tes[...]

  • Страница 133

    Troubleshooting 133 3. If this does not work, force a slower baud rate (14400 baud) with t he AT command AT&Q6N0S37=11 . You are unable to connect at 56 Kbps Action : 1. Find out the maximum baud rate at which the ISP connects, and change the settings to reflect this. Reattempt to connect at a lower baud rate. 2. Be sure no line interference ex[...]

  • Страница 134

    134 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 7. Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power, if applicable. 8. Be sure the server ROM is up to date. 9. Be sure the controller drivers are up to date. 10. Be sure a valid IP address is a ssigned to the controller and that the configurat[...]

  • Страница 135

    Troubleshooting 135 a. Uninstall the network controller dr iver for the malfunctioning controller in the operating system. b. Restart the server, run RBSU, and be sure the server recognizes the controller and resources are available for the controller. c. Restart the server, and then reinstall the network driver. 4. Refer to the operating system do[...]

  • Страница 136

    136 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Restoring to a Backed-Up Version (on page 138 ) When to Reconfigure or Reload Software (on page 138 ) Linux Operating Systems (on page 139 ) Operating System Problems List of Problems: Operating system locks up.............................................................[...]

  • Страница 137

    Troubleshooting 137 1. Type the following commands at the System Console screen (where XXX is the new numeric value): Set Minimum Packet Receive Buffers=XXX Set Maximum Packet Receive Buffers=XXX 2. Add the commands to the STARTUP.NCF file. NOTE: When gigabit NICs are installed, the minimum b uffers should be set to at least 500, and the maximum to[...]

  • Страница 138

    138 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Restoring to a Backed-Up Version If you recently upgraded the operating system or software and cannot resolve the problem, you can try restoring a previously saved version of the system. Before restoring the backup, make a backup of the current system. If restoring the p[...]

  • Страница 139

    Troubleshooting 139 Errors occur after the syst em software is changed ..................................................................... 140 Errors occur after an a pplication is installed .............................................................................. 140 Windows® 2003—Automated System Recovery Diskette. If the operating syst[...]

  • Страница 140

    140 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Software locks up Action : 1. Check the application log and opera ting system log for entries indicating why the software failed. 2. Check for incompatibility with other software on the server. 3. Check the support website of the software vendor for known problems. 4. Re[...]

  • Страница 141

    Troubleshooting 141 • Be sure you have the most current drivers ("Maintaining Current Drivers" on page 141 ). Clustering Software If the server uses cluster software, such as Microsoft® Cluster Server or Novell Cluster Services, refer to the documenta tion provided with the application for cluster troubleshooting information. Check the[...]

  • Страница 142

    142 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide • Microsoft® operating systems—PSPs are available for servers running Microsoft® Windows NT® 4.0, and Windows® Server 2003. SSDs are also available for other versions of Microsoft® Windows® operating systems. • Novell NetWare—PSPs are available for servers [...]

  • Страница 143

    Troubleshooting 143 • An administrative user account on each target system. The administrative account must have the same user name and password as the local administrative client system. • All target systems are connected to the same network and use protocols that enable them to be seen from the administrative client. • Each target system ha[...]

  • Страница 144

    144 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Network connection fails on remote communication Because network connectivity cannot be guaranteed, it is possible for the administrative client to become disconn ected from the target server during the ROM flash preparation. If any remote connectivity procedure fails du[...]

  • Страница 145

    Troubleshooting 145 • You want to change the operating system selection. • You encounter a failure-causing error during the SmartStart installation. • You encounter an error when completing the steps of a factory-installed operating system installation. The Erase Utility can be accessed from the Software and Drivers Download website ( http://[...]

  • Страница 146

    146 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide on page 147 ) • Outside North America, call the neares t HP Technical Support Phone Center. For telephone numbers for worldwide Tec hnical Support Centers, refer to the HP website ( http://www.hp.com ). Server Information You Need Before contacting HP, collect the foll[...]

  • Страница 147

    Troubleshooting 147 revision Operating System Information You Need Depending on the problem, you may be as ked for certain pieces of information. Be prepared to access the information list ed in the following sections, based on operating system used. Microsoft® Operating Systems Collect the following information: • Whether the operating system w[...]

  • Страница 148

    148 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide • A list of each third-party software component installed, with the version • A detailed description of the problem and any associated error messages Linux Operating Systems Collect the following information: • Operating system distribution and version Look for a f[...]

  • Страница 149

    Troubleshooting 149 − Version of the PSP used − List of drivers from the PSP (/var/log/hppldu.log) • A list of each third-party hardware com ponent installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages No[...]

  • Страница 150

    150 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide − SYS:SYSTEMSURVEY.TXT • Current patch level • A list of each third-party hardware com ponent installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any as[...]

  • Страница 151

    Troubleshooting 151 • A list of each third-party hardware com ponent installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages IBM OS/2 Operating Systems Collect the following information: • Operating system ve[...]

  • Страница 152

    152 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide − File system on each logical drive • Warp Server version used and: − Whether Entry, Advanced, Advanced with SMP, or e-Business − All services running at the time the problem occurred • A list of each third-party hardware com ponent installed, with the firmware[...]

  • Страница 153

    Troubleshooting 153 Board in Use by Expand Operation ............................................................................................ 161 Board not Attached ............................................................................................................. ........ 161 − /usr/sbin/prtconf Error Messages ADU Error Messages (o[...]

  • Страница 154

    154 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missing ...................... 162 Cache Has Been Disabled; Likely Caused By a Loose Pin on One of the RAM Chips ............. 162 Configuration Signature is Zero ............................................[...]

  • Страница 155

    Troubleshooting 155 Logical Drive X Stat us = Overheating ....................................................................................... 171 Logical Drive X Status = Recovering (rebuilding data on a replaced drive) ............................. 172 Logical Drive X Status = Wrong Driv e Repl aced ............................................[...]

  • Страница 156

    156 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Attached Drives... ............................................................................................................. .......... 181 Swapped Cables or Configuration Error Dete cted. The Maximum Logical Volume Count X... 182 System Board is Unable to Identify w[...]

  • Страница 157

    Troubleshooting 157 Accelerator Error Log Description : List of the last 32 parity errors on transfers to or from the memory on the array accelerator board. Displays starting memory address, transfer count, and operation (read and write). Action : If many parity errors are listed, you may need to replace the array accelerator board. Accelerator Par[...]

  • Страница 158

    158 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Description : Data in cache was lost, but not because of the battery being discharged. Action : Be sure the array accelerator is pr operly seated. If the error persists, you may need to replace the array accelerator. Accelerator Status: Dirty Data Detected has Reached Li[...]

  • Страница 159

    Troubleshooting 159 Description : The number of cache lines experiencing excessive ECC errors has reached a preset limit. Therefore, the cache has been shut down. Action : 1. Reseat the cache to the controller. 2. If the problem persists, replace the cache. Accelerator Status: Obsolete Data Detected Description : During reset initialization, obsole[...]

  • Страница 160

    160 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Accelerator Status: Possible Data Loss in Cache Description : Possible data loss was detected during power-up due to all batteries being below sufficient voltage level and no presence of the identification signatures on the array accelerator board. Action : No way exists[...]

  • Страница 161

    Troubleshooting 161 Adapter/NVRAM ID Mismatch Description : EISA NVRAM has an ID for a different controller from the one physically present in the slot. Action : Run the server setup utility. Array Accelerator Battery Pack X not Fully Charged Description : Battery is not fully charged. Action : If 75% of the batteries present are fully charged, the[...]

  • Страница 162

    162 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missing Description : The cache has been disabled because RAID ADG volume is configured but the ADG Enabler Dongle is broken or missing. Action : Check the ADG Enabler Dongl e. Replace if needed. Cache Has B[...]

  • Страница 163

    Troubleshooting 163 Controller Communication Failure Occurred Description : Controller communication failure occurred. ADU was unable to successfully issue commands to the controller in this slot. Action : 1. Be sure all cables are properly connected and working. 2. Be sure the controller is working, and replace if needed. Controller Detected. NVRA[...]

  • Страница 164

    164 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Controller Is Not Configured Description : Controller is not configured. If the controller was previously configured and you change drive loca tions, there may be a problem with placement of the drives. ADU examines each physical drive and looks for drives that have been[...]

  • Страница 165

    Troubleshooting 165 Drive (Bay) X Firmware Needs Upgrading Description : Firmware on this physical drive is below the latest recommended version. Action : Run Options ROMPaq to upgrade the drive firmware to the latest revision. Drive (Bay) X has Insufficient Capacity for its Configuration Description : Drive has insufficient capacity to be used in [...]

  • Страница 166

    166 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Drive (Bay) X is a Replacement Drive Description : This drive has been replaced. This message is displayed if a drive is replaced in a fault-tolerant logical volume. Action : If the replacement was intentiona l, allow the drive to rebuild. Drive (Bay) X is a Replacement [...]

  • Страница 167

    Troubleshooting 167 Drive (Bay) X Upload Code Not Readable Description : An error occurred while ADU was trying to read the upload code information from this drive. Action : If multiple errors occur, the drive may need to be replaced. Drive (Bay) X Was Inadvertently Replaced Description : The physical drive was incorrectly replaced after another dr[...]

  • Страница 168

    168 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Drive Time-Out Occurred on Physical Drive Bay X Description : ADU issued a command to a physical drive and the command was never acknowledged. Action : The drive or cable may be bad. Ch eck the other error messages on the Diagnostics screen to determine resolution. Drive[...]

  • Страница 169

    Troubleshooting 169 Identify Logical Drive Data did not Match with NVRAM Description : The identify unit data from the a rray controller does not match with the information stored in NVRAM. This can occur if new, previously configured drives have been placed in a system that has also been previously configured. Action : Run the server setup utility[...]

  • Страница 170

    170 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Less Than 75% of Batteries at Sufficient Voltage Battery Pack X Below Reference Voltage Description : Battery pack on the array accelerator is below the required voltage levels. Action : Replace the array accelerator board if the batteries do not recharge within 36 power[...]

  • Страница 171

    Troubleshooting 171 Logical Drive X Status = Interim Recovery (Volume Functional, but not Fault Tolerant) Description : A physical drive in this logical drive has failed. The logical drive is operational, but the loss of an additi onal drive causes permanent data loss. Action : Replace the failed drive as soon as possible. Logical Drive X Status = [...]

  • Страница 172

    172 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Logical Drive X Status = Recovering (rebuilding data on a replaced drive) Description : A physical drive in this logical drive has failed and has now been replaced. The replaced drive is rebuildin g from the mirror drive or the parity data. Action : No action is required[...]

  • Страница 173

    Troubleshooting 173 No Configuration for Array Accelerator Board Description : The array accelerator board has not been configured. Action : If the array accelerator board is present, run ACU to configure the board. NVRAM Configuration Present, Controller not Detected Description : EISA NVRAM has a configuration for an array controller, but no boar[...]

  • Страница 174

    174 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Other Controller Indicates Different Cache Size Description : The other controller in the redundant controller configuration has a different size array accelerator. Action : Be sure both controllers are using the same capacity array accelerator. RIS Copies Between Drives[...]

  • Страница 175

    Troubleshooting 175 SCSI Port X, Drive ID Y Has Exceeded the Following Threshold(s) Description : The monitor and performance threshold for this drive has been violated. Action : Check and resolve the threshold that has been violated. SCSI Port X, Drive ID Y is not Stamped for Monitoring Description : The drive has not been stampe d with monitor an[...]

  • Страница 176

    176 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide SCSI Port X, Drive ID Y RIS Copies Within This Drive Do Not Match Description : The copies of RIS on the drive do not match. Action : Check for other errors. The drive may need to be replaced. SCSI Port X, Drive ID Y...S.M.A.R.T. Pred ictive Failure Errors Have Been Dete[...]

  • Страница 177

    Troubleshooting 177 Set Configuration Command Issued Description : The configuration of the array controller has been updated. The array accelerator board may remain disabled until it is reinitialized. Action : Run the server setup utility to reinitialize the array accelerator board. Soft Firmware Upgrade Required Description : ADU has determined t[...]

  • Страница 178

    178 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Description : A power supply in the external storage unit has failed. Action : Replace the power supply. Storage Enclosure on SCSI Bus X Indicated an Overheated Condition... ...SOLUTION: Make sure all cooling fans a re operating properly. Also be sure the operating envir[...]

  • Страница 179

    Troubleshooting 179 Storage Enclosure on SCSI Bus X Indicated that the Fan is Degraded... ...SOLUTION: this condition usually occurs on enclosures with multiple fans and one of those fans has failed. Replace any fans not operating properly. Description : One or more fans in the external storage unit have failed. Action : Replace the failed fans. St[...]

  • Страница 180

    180 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Description : You have exceeded the maximum number of drives supported for this controller, and the connected controller was not part of the original array configuration. Action : 1. Upgrade the firmware on this controller. 2. If the problem persists: Replace this contro[...]

  • Страница 181

    Troubleshooting 181 Description : One or more physical drives were moved, causing a configuration that is not supported. Action : Move all drives to their original lo cations, and then refer to the server documentation for supported configurations. Swapped Cables or Configuration Error Detected. The Cables Appear To Be Interchanged... ...SOLUTION: [...]

  • Страница 182

    182 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Swapped Cables or Configuration Error Detected. The Maximum Logical Volume Count X... ...was exceeded during logical volume addition. Al l logical volumes beyond X have been lost and cannot be recovered. SOLUTION: Identify the drives that contain th e lost logical volume[...]

  • Страница 183

    Troubleshooting 183 4. Repeat these steps with the other controller. If both controllers give POST messages in one slot but not the other , it is a system board problem. If one of the controllers gives POST messages and the other controller does not, replace the controller that is giving the POST messages. Contact an authorized servic e provider fo[...]

  • Страница 184

    184 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Unable to Retrieve Identify Controller Data. Controller May be Disabled or Failed ...SOLUTION: Power down the system. Verify th at the controller is fully seated. Then power the system on and look for helpful error messages displayed by the controller. If t his doesn’t[...]

  • Страница 185

    Troubleshooting 185 WARNING - Drive Write Cache is Enabled on X Description : Drive has its internal write cache enabled. The drive may be a third-party drive, or the operating paramete rs of the drive may have been altered. Condition can cause data corruption if power to the drive is interrupted. Action : Replace the drive with a supported drive o[...]

  • Страница 186

    186 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Wrong Accelerator Description : This may mean that the board was replaced in the wrong slot or was placed in a system previously conf igured with another board type. Included with this message is a message indicati ng (1) the type of adapter sensed by ADU, and (2) the ty[...]

  • Страница 187

    Troubleshooting 187 WARNING: To avoid potenti al problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, re placing, reseating, or modifying system components. Non-Numeric Messages or Beeps Only List of Messages: Advanced Memory Protection Mode: Online spare with... ................................[...]

  • Страница 188

    188 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Unsupported Processor Detected System w ill ONLY boot ROMPAQ Utility. System Halted. 196 WARNING: A Type 2 Header PC I Device Has Been Detected... ............................................ 196 Advanced Memory Protection Mode: Online spare with... Audible Beeps : None [...]

  • Страница 189

    Troubleshooting 189 Critical Error Occurred Prior to this Power-Up Audible Beeps : None Possible Cause : A catastrophic system error, which caused the server to crash, has been logged. Action : Run Insight Diagnostics ("HP Insight Diagnostics" on page 80 ) and replace failed components as indicated. Fan Solution Not Fully Redundant Audibl[...]

  • Страница 190

    190 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Fatal Express Port Error Audible Beeps : None Possible Cause : A PCI Express port has experienced a fatal error that caused an NMI. Action : Run Insight Diagnostics and replace failed PCI Express boards or reseat loose PCI Express boards. Fatal Front Side Bus Error Audib[...]

  • Страница 191

    Troubleshooting 191 FATAL ROM ERROR: The System ROM is not Properly Programmed. Audible Beeps : 1 long, 1 short Possible Cause : The System ROM is not properly programmed. Action : Replace the physical ROM part. High Temperature Condition detected by Processor x Audible Beeps : Possible Cause : Ambient temperature exceeds reco mmended levels, fan s[...]

  • Страница 192

    192 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Internal CPU Check - Processor Audible Beeps : None Possible Cause : A processor has experienced an internal error. Action : Run Insight Diagnostics and replace any failed components as indicated, including processors and PPMs. Invalid Password - System Halted! Audible B[...]

  • Страница 193

    Troubleshooting 193 NMI - Button Pressed! Audible Beeps : None Possible Cause : The NMI button was pressed, initiating a memory dump for crash dump analysis. Action : Reboot the server. NMI - Undetermined Source Audible Beeps : None Possible Cause : An NMI event has occurred. Action : Reboot the server. No Floppy Drive Present Audible Beeps : None [...]

  • Страница 194

    194 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 2. Be sure no keys are depressed or stuck. 3. If the failure reoccurs, replace the keyboard. Parity Check 2 - System DIMM Memory Audible Beeps : None Possible Cause : An uncorrectable error memory event occurred in a memory DIMM. Action : Run Insight Diagnostics to ident[...]

  • Страница 195

    Troubleshooting 195 REDUNDANT ROM ERROR: Backup ROM Invalid. - ... ...run ROMPAQ to correct error condition. Audible Beeps : None Possible Cause : The backup system ROM is corrupted. The primary ROM is valid. Action : Run ROMPaq Utility to flash the syst em so that the primary and backup ROMs are valid. REDUNDANT ROM ERROR: Bootblock Invalid. - ...[...]

  • Страница 196

    196 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Temperature violation detected - system Shutting Down in x seconds Audible Beeps : 1 long, 1 short Possible Cause : The system has reached a cauti onary temperature level and is shutting down in X seconds. Action : Adjust the ambient temperature, install fans, or replace[...]

  • Страница 197

    Troubleshooting 197 100 Series List of Messages: 101-I/O ROM Error .............................................................................................................. ...... 197 102-System Board Failure ....................................................................................................... ... 197 102-System Board Failure[...]

  • Страница 198

    198 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 102-System Board Failure, CMOS Test Failed. Audible Beeps : None Possible Cause : 8237 DMA controllers, 8254 tim ers, and similar devices. CAUTION: Only authorized technicians train ed by HP should attempt to remove the system board. If you believe the system board requi[...]

  • Страница 199

    Troubleshooting 199 104-ASR Timer Failure Audible Beeps : None Possible Cause : System board failure. CAUTION: Only authorized technicians train ed by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Te chnical Support before proceeding. Action : Run Insight Diagnostics ("HP Insight[...]

  • Страница 200

    200 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 172-1-Configuration Non-volatile Memory Invalid Audible Beeps : None Possible Cause : Nonvolatile configuration corrupted. Action : Run the server setup utility and correct the configuration. 180-Log Reinitialized Audible Beeps : None Possible Cause : The IML ("Inte[...]

  • Страница 201

    Troubleshooting 201 201-Memory Error Audible Beeps : None Possible Cause : Memory failure detected. Action : Run Insight Diagnostics ("HP Insight Diagnostics" on page 80 ) and replace failed components as indicated. 203-Memory Address Error Audible Beeps : None Possible Cause : Memory failure detected. Action : Run Insight Diagnostics (&q[...]

  • Страница 202

    202 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 207-Invalid Memory Configuration - DIMM Size Parameters Not Supported. Audible Beeps : 1 long, 1 short Possible Cause : Installed memory module is an unsupported size. Action : Install a memory module of a supported size. 207-Invalid Memory Configuration - Incomplete Ban[...]

  • Страница 203

    Troubleshooting 203 Audible Beeps : 1 long, 1 short Possible Cause : Installed DIMMs in the same bank are of different sizes. Action : Install correctly matched DIMMs. 207-Invalid Memory Configuration - Unsupported DIMM in Bank x Audible Beeps : 1 long, 1 short Possible Cause : One of the DIMMs in bank X is of an unsupported type. Action : Install [...]

  • Страница 204

    204 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 209-Online Spare Memory Configuration - No Valid Banks for Online Spare Audible Beeps : 1 long, 1 short Possible Cause : Two valid banks are not available to support an online spare memory configuration. Action : Install or reinstall DIMMs to support online spare configu[...]

  • Страница 205

    Troubleshooting 205 300 Series List of Messages: 301-Keyboard Error.................................................................................................................... 205 301-Keyboard Error or Test Fixture Installed ............................................................................ 205 303-Keyboard Controller Error ......[...]

  • Страница 206

    206 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 303-Keyboard Controller Error Audible Beeps : None Possible Cause : System board, keyboard, or m ouse controller failure occurred. Action : 1. Be sure the keyboard and mouse are connected. CAUTION: Only authorized technicians train ed by HP should attempt to remove the s[...]

  • Страница 207

    Troubleshooting 207 40X-Parallel Port X Address Assignment Conflict Audible Beeps : 2 short Possible Cause : Both external and internal por ts are assigned to parallel port X . Action : Run the server setup utility and correct the configuration. 404-Parallel Port Address Conflict Detected... ...A hardware conflict in your system is keep ing some sy[...]

  • Страница 208

    208 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 601-Diskette Controller Error Audible Beeps : None Possible Cause : Diskette controller circuitry failure occurred. Action : 1. Be sure the diskette drive cables are connected. 2. Replace the diskette drive, the cable, or both. 3. Run Insight Diagnostics ("HP Insigh[...]

  • Страница 209

    Troubleshooting 209 611-Primary Floppy Port Address Assignment Conflict Audible Beeps : 2 short Possible Cause : A hardware conflict in the system is preventing the diskette drive from operating properly. Action : 1. Run the server setup utility to config ure the diskette drive port address and manually resolve the conflict. 2. Run Insight Diagnost[...]

  • Страница 210

    210 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 1151-Com Port 1 Address Assignment Conflict Audible Beeps : 2 short Possible Cause : Both external and internal serial ports are assigned to COM X . Action : Run the server setup utility and correct the configuration. 1600 Series List of Messages: 1609 - The server may h[...]

  • Страница 211

    Troubleshooting 211 Audible Beeps : None Possible Cause : Real-time clock system battery has lost power. The system will lose its configuration every time AC pow er is removed (when the system is unplugged from AC power source) and this message displays again if a battery failure has occurred. However, the system will function and retain configurat[...]

  • Страница 212

    212 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Audible Beeps : None Possible Cause : Required fan not spinning. Action : Replace the failed fan to provide redundancy, if applicable. 1611-Fan Failure Detected Audible Beeps : 2 short Possible Cause : Required fan not installed or spinning. Action : 1. Check the fans to[...]

  • Страница 213

    Troubleshooting 213 1611-Fan x Failure Detected (Fan Zone I/O) Audible Beeps : 2 short Possible Cause : Required fan not installed or spinning. Action : 1. Check the fans to be sure they are working. 2. Be sure each fan cable is properly connected, if applicable, and each fan is properly seated. 3. If the problem persists, replace the failed fans. [...]

  • Страница 214

    214 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 1611- Power Supply Zone Fan Assembly Failure Detected. Either... ...the Assembly is not installed or multiple fans have failed. Audible Beeps : None Possible Cause : Required fans are missing or not spinning. Action : 1. Check the fans to be sure they are installed and w[...]

  • Страница 215

    Troubleshooting 215 1611-Redundant Fan Failure (Fan Zone System) Audible Beeps : None Possible Cause : A redundant fan is not spinning. Action : Replace the failed fan. 1612-Primary Power Supply Failure Audible Beeps : 2 short Possible Cause : Primary power supply has failed. Action : Replace power supply. 1615-Power Supply Configuration Error Audi[...]

  • Страница 216

    216 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide System AC Power Overlo ad (Power Supply X) ......................................................................... 220 System AC Power Problem (Power Supply X) .......................................................................... 220 1615-Power Supply Failure, Pow[...]

  • Страница 217

    Troubleshooting 217 System Fan Failure (Fan X, Location) ....................................................................................... 220 System Fans Not Redundant...................................................................................................... . 220 System Overheating (Zone X, Location) .............................[...]

  • Страница 218

    218 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide A CPU Power Module (System Board, Socket X)... ...A CPU Power Module (Slot X, Socket Y) Failed Event Type : Power module failure Action : Replace the power module. In the case of an embedded power module, replace the system board. ASR Lockup Detected: Cause Event Type : [...]

  • Страница 219

    Troubleshooting 219 Event Type : System lockup Action : Refer to the operating system documentation. Corrected Memory Error Threshold Passed (Slot X, Memory Module Y)... ...Corrected Memory Error Threshold Passed (System Memo ry) Corrected Memory Error Threshold Passed (Memory Module Unknown) Event Type : Correctable error threshold exceeded Action[...]

  • Страница 220

    220 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Processor Uncorrectable Internal Error (Slot X, Socket Y) Event Type : Uncorrectable error Action : Replace the processor. Real-Time Clock Battery Failing Event Type : System configuration battery low Action : Replace the system configuration battery. System AC Power Ove[...]

  • Страница 221

    Troubleshooting 221 System Overheating (Zone X, Location) Event Type : Overheating condition Action : Check fans. System Power Supplies Not Redundant Event Type : Power supply not redundant Action : Add a power supply or replace the failed power supply. System Power Supply Failure (Power Supply X) Event Type : Power supply failure Action : Replace [...]

  • Страница 222

    [...]

  • Страница 223

    223 Electrostatic Discharge In This Section Preventing Electrostatic Discharge ............................................................................................. 223 Grounding Methods to Prevent Electrostatic Discharge............................................................. 224 Preventing Electrostatic Discharge To prevent damaging [...]

  • Страница 224

    224 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Grounding Methods to Prevent Electrostatic Discharge Several methods are used for grounding . Use one or more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by a ground cord to a grounded workstation or[...]

  • Страница 225

    225 Regulatory Compliance Notices In This Section Regulatory Compliance Id entification Numbers ........................................................................ 225 Federal Communications Commission Notice ........................................................................... 226 Declaration of Conformity for Products Mark ed with the [...]

  • Страница 226

    226 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Federal Communications Commission Notice Part 15 of the Federal Communica tions Commission (FCC) Rules and Regulations has established Radio Freque ncy (RF) emission limits to provide an interference-free radio frequency spectru m. Many electronic devices, including comp[...]

  • Страница 227

    Regulatory Compliance Notices 227 Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against ha rmful interference in a residential installation. This equipment generates, uses, and can rad[...]

  • Страница 228

    228 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 5 10101 Houston, Texas 77269-2000 • 1-281-514-3333 To identify this product, refer to the pa rt, series, or model number found on the product. Modifications The FCC requires the user to be notified that any change[...]

  • Страница 229

    Regulatory Compliance Notices 229 Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B Equipment This Class B digital apparatus meet s all requirements of the Canadian Interference-Causing E quipment Regulations. Cet appareil numérique de la classe B respecte toutes les e[...]

  • Страница 230

    230 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Japanese Notice BSMI Notice Korean Notices Class A Equipment[...]

  • Страница 231

    Regulatory Compliance Notices 231 Class B Equipment Laser Compliance This product may be provided with an op tical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does [...]

  • Страница 232

    232 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide • Do not try to open the module enclosure. There are no user- serviceable components inside. • Do not operate controls, m ake adjustments, or perform procedures to the laser device other than those specified herein. • Allow only HP Authorized Service t echnicians t[...]

  • Страница 233

    233 Width 42.62 cm (16.78 in) Server Specifications In This Section Environmental Specifications ................................................................................................... .. 233 Server Specifications .......................................................................................................... ........ 233 Envi[...]

  • Страница 234

    234 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Weight (maximum) 16.78 kg (37 lb) Weight (no drives installed) 12.47 kg (27.5 lb) Input requirements Rated input voltage 100 VAC to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 6.0 A (110 V) to 3.0 A (220 V) Rated input power 580 W BTUs per hour 1990 [...]

  • Страница 235

    235 Technical Support In This Section Related Do cuments ..................................................................................................................... 235 HP Contact Information......................................................................................................... ..... 235 Related Documents For related doc[...]

  • Страница 236

    [...]

  • Страница 237

    237 Acronyms and Abbreviations ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery BBWC battery-backed write cache DDR double data rate DU Driver Update EFS Extended Feature Supplement IEC International Electrotechnical Commission[...]

  • Страница 238

    238 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide iLO Integrated Lights-Out IML Integrated Management Log IPL initial program load IRQ interrupt request MPS multi-processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NVRAM no[...]

  • Страница 239

    Acronyms and Abbreviations 239 PCI Express peripheral component interconnect express PCI-X peripheral component interconnect extended PDU power distribution unit POST Power-On Self-Test PPM Processor Power Module PSP ProLiant Support Pack PXE preboot eXecution environment RBSU ROM-Based Setup Utility RILOE II Remote Insight Lights-Out Edition II SA[...]

  • Страница 240

    240 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide SCSI small computer system interface SDRAM synchronous dynamic RAM SIM Systems Insight Manager SIMM single inline memory module SPM system power module SSD Support Software Diskette TMRA recommended ambient operating temperature UID unit identification USB universal seri[...]

  • Страница 241

    Acronyms and Abbreviations 241 VHDCI very high density cable interconnect WOL Wake-on LAN[...]

  • Страница 242

    [...]

  • Страница 243

    243 C cables 228 error messages 153, 186, 21 6 European Union notice 229 Index 1 120PCI.HAM 137 A AC power suppl y 54 access panel 28 ACPI support 137 ACU (Array Configu ration Utility) 70, 237 additional information 235 ADU Error M essages 153 Altiris Deployment Solu tion 71 Altiris eXpress Deploymen t Server 71 Array Configuration Utility (A CU) [...]

  • Страница 244

    244 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide IBM OS/2 151 IDE device 108 memory dump 14 memory slots 12 event list error messages 216 expansion sl ots 10 extending server from rack 26 external health LED 7, 8 F factory-install ed operating s ystems 136 fan connectors 12 fan LED 19, 23 fans 23, 1 18 features 7 Feder[...]

  • Страница 245

    Index 245 power LEDs, system 8 Power On/Standby button 7, 8, 25 ROM-Base d Setup Util ity (RBSU) 67, 112 ROMPaq utility 73, 76 Microsoft operating s ystems 147 modems 129 mouse 128 mouse compliance statement 228 mouse connect or 10 N network co nnector LEDs 11 network c ontrollers 133 new hardwa re 108 NIC (network interface controller) 136, 238 NI[...]

  • Страница 246

    246 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide S safety consider ations 36, 85 SATA connect ors 12 SATA drives 18 SCO 150 SCSI connectors 12 SCSI IDs 18, 49 SCSI termination 108 sense error cod es 113 serial connector 10 serial number 71 series number 225 server featur es and options 43 server setup 31 Service Packs [...]