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R DSU and DSU II Series Digital Telephone Systems Non-LCD Station User’s Guide 2 ABC 1 3 DEF 6 MNO 5 JKL 4 GHI 7 PRS 8 TUV 9 WXY # 0 * SPEAKER MESSAGE TRNS/CONF HOLD MUTE TAP R MUTE SHIFT SPEAKER INTERCOM TRNS/CNF TAP HOLD OPER TUV PRS WXY DEF ABC QZ MNO JKL GHI 0 8 7 9 3 2 1 # 6 5 4 R MUTE SHIFT SPEAKER INTERCOM TRNS/CNF TAP HOLD OPER TUV PRS WX[...]

This user’s guide applies to the following system and telephone models: System Models: • DSU systems with software 20A and later. • DSU II systems with software 4A and later. Telephone Models: • Impact SCS 8212S-** Rev. A and later. • Impact SCS 8212N-** Rev. A and later. • Impact 8124S- ** Rev. A and l ater. • Impact 8112S- ** Rev. A[...]

Contents 1 Introducing The Telephone ........................... 1 – 1 1 . 1 U s i n gT h i sG u i d e ............................... 1 – 1 1 . 2 O v e r v i e w ...................................... 1 – 3 1.3 Using Y our Speakerphon e ......................... 1 – 4 1.4 Kno wing Y our T elephone’ s Functions ............... 1 – 8 1 .[...]

7 Using The Other Telephone Features ................... 7 – 1 7 . 1 U s i n gT h eR e c a l l / F l a s hF e a t u r e .................... 7 – 1 7 . 2 M a k i n g A P a g i n gA n n o u n c e m e n t ................... 7 – 1 7 . 3 S w i t c h i n gB e t w e e nP u l s e A n dT o n e ................. 7 – 3 7 . 4 F o r w a r d i n gC a l [...]

Intr oducing The T elephone 1.1 Using This Guide This user’ s guid e describes your Comdial Impact telephone and tells you ho w to use it. T he sections in this introductory chapter help you become familiar with your telephone’ s controls and indicato rs. The remaining sections are titled as follows: 1.2 Overvie w 1.3 Using Y our Speakerphon e [...]

Y ou can program man y of the buttons on yo ur telephone to enhance the unit’ s versatility and usability . These programming instructions are found in the follo wing chapte r: 9 Program ming Y our T elephone T wo DSS/BLF consoles are a v ailable for expanding a station’ s memory butto n capacity—a 24-button and a 48-button model. The operati[...]

1.2 Overvie w This user’ s guid e cove rs fi ve dif ferent telephone models. T here are se vera l differences as note d below . • The 8112N and 8212N do not ha ve speakerpho ne capability . Therefore, you must lift the h andset to perform an y telephone functions: making calls, answering calls, programming your telephone, etc. • The 8112N and[...]

1.3 Using Y ou r Speakerpho ne On the speakerphone-equipped models (8124S-**, 8112S-**, and 8212S-**) the microphone and loudspeak er are farther a way from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened. When microphones and loudspeakers are close together (such as in a s[...]

Speakerp hone User Guidelines • Both parties cannot talk at the same time. You must wait for silence out of your loudspeaker before talking. You must stop talking to hear the other party. • Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone wh ere it will detect sounds from typewrit[...]

2 ABC 1 3 DEF 6 MNO 5 JKL 4 GHI 7 PRS 8 TUV 9 WXY # 0 * SPEAKER MESSAGE TRNS/CONF HOLD MUTE TAP Message Button T AP Button T ransfer/Conference Button Speaker Button Mute Button Hold Button Dialpad Line Buttons, DSS/BLF Buttons Programmable Buttons T elephone Speaker Handset V olume Down SCS001A V olume Up Microphone Opening Intercom Button* *NOTE:[...]

imp001 Speaker Dialpad MUTE SHIFT SPEAKER INTERCOM TRNS/CNF TAP HOLD OPER TUV PRS WXY DEF ABC QZ MNO JKL GHI 0 8 7 9 3 2 1 # 6 5 4 R T ransfer/ Conference Button Message W aiting Light Hold Button T AP Butto n Intercom Button Speaker Button Mute Button Shift Button V olume Down Line Buttons, DSS/BLF Buttons, Programmable Buttons Handset Microphone [...]

1.4 Knowing Y our T elephone’ s Functions Y our telephone provides man y versatile features for your use. These features are explained in terms of what the y allow you to do. Refer to sectio n 1.5, Understanding What The Lights Mean , for info rmation about the lights associated with your telephone’ s b uttons. Hold Button • Places a line or [...]

Micropho ne Opening • Allo ws hands-free operation of spea kerphone (not a v ailable on 8112N and 8212N). Mute Button • K eeps the person on the line from hearing your con versation (no t av ailable on 8112N). Prog rammable Buttons • Allo w you to store numbers for automatic dialing functions. • Allo w you to store telephone extension numbe[...]

1.5 Understan ding What the Lights Mean The lights on your telephone indicate the status of lines, features, and intercom. Next to a Direct Station Select (DSS)/ Busy Lamp Field (BLF) button: S t e a d yr e d=s t a t i o ni si nu s e ,o ri nD oN o tD i s t u r b . Flashing red = sta tion is recei ving a call or station is calling you. Fluttering re[...]

Next to the MESSA GE button (8212S an d 8212N only): Flashing red = message awaits pickup. Next to the SPEAKER b utton: On steady (with telephone on hook and b usy) = speakerphone mode activ e. On steady (with telephone on hook and idle) = background music turned on. On steady (with telephone of f hook and b usy) = group listen is active. Next to t[...]

1.7 Adusting Y our T elephone’ s P edestal (Model s 8212S and 8 212N onl y) An adjustable pedestal is provided on your telephone to allo w you to select the most comfortable vie wing angle. When you recei ve your telephone, it will be in its lo west position — down flu sh against the pedestal. Y ou can raise your telephone to one of three highe[...]

Ans wering Calls 2.1 Answering Calls • To answer a call that is ringing at your telephone, 1. If the light is flashing orange, lift handset. —OR— If the light is red, press the flashing line and lift handset. • To answer a call using the speakerphone, 1. Press flashing line or INTERCOM button after hearing ringing. If you hear the caller’[...]

2.2 Answer ing Subdued-Off Hook V oice Announcements (SOHV A) Calls NO TE:Y our telephone may be arrange d to receive a subdued off- hook voic e announcement (SOHV A). If it is, an intercom c aller may break into your outside call and deliver a message to your telephone recei ver fo r you to hear . • To answ er a SOHVA 1. While off-ho ok on an ou[...]

Making Calls 3.1 Making Calls NO TE: If the installer has enabled your system with Specialized Route Access (SRA), the system returns a special intercom tone when y o ud i a lo u t( u s i n gI N T E R C O M9 ,o rap r e p r o g r a m m e dl i n e group b utton). After this SRA tone, you hav e ten seconds to dial digits; otherwise, the telephone auto[...]

If you s elect a li ne, press HOLD then dial code. 2. When called party answers, lift handset. • To redial the last number that yo u dialed at your telephone, 1. Dial # . If you s elect a li ne, press HOLD then dial # . 2. When called party answers, lift handset. • To access outside line using line group featur e, 1. Press INTERCOM , then dial [...]

• If you are required to enter an account c ode when making outside calls, 1. Select line. 2. Press INTERCOM and dial ✳ 04 . 3. Dial your account, hear outside dial tone, and dial outside number . 4. When called party answers, lift handset. • To use Toll Restriction Overr ide at a station, 1. Press INTERCOM . 2. Dial ✳✳ 6 . 3. Dial your s[...]

3.2 Using A utomatic Call-Back • To arrange for the system to call back when a busy station becomes idle or rings with no answer, 1. Make intercom call and hear busy signal or ring-back tone. 2. Dial ✳ 6 . 3. Hang up. (When called s tation becomes idle or is operated by its user , your station will ring. Call-back is canceled if you do not lift[...]

Placing Calls On Hold 4.1 Placing Calls On Hold • To place a call on hold , 1. Press HOLD . 2. Hang up handset. • To return to c all that is on hold, 1. L ift handset and press line button with f lashing green light. • To place a call on exclusive hold, 1. Press HOLD twice and hang up handset. • To place a call on hold at another tele phone[...]

• To park a call, 1. When on a line, press INTERCOM . 2. Dial ✳ , then dial park orbit access code ( 91 - 99 ) (if chosen orbit is busy , dial alternati ve orbit number). 3. Hang up handset. 4. Use paging feature to announce call and park orbit access code if necessary . NO TE: If call is no t retriev ed within a pro grammable tim e limit, it r[...]

T ransferring Calls 5.1 T ransferring Outside Calls • To announce a call before transferring it, 1. Answer outside call. 2. Press TRANSFER/CONFERENCE (call is placed o n hold). 3. Dial station number . 4. Upon answer, a nnounce the call. 5. Hang up the handset (call is transferred). • To transfer a call without first announcing it, 1. Answer ou[...]

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Conferencing Calls 6.1 Conferencing Stations T ogether • To conference any combination of inside stations and outside lines, 1. Make first call. 2. Press TRANSFER/CONFERENCE . 3. Make next call and press TRANSFER/CONFERENCE to establish conference. 4. Repeat the last two steps to add up to two more parties. NO TE: When setting up a confer ence ca[...]

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Using The Other T elephone Features 7.1 Using the Recall/Flash Feature • If your system has been configured for flash, 1. Press TA P to generate a timed flash signal while on line. • If your system has been configured for recall, 1. Press TA P to disconnect as if you had hung up. 7.2 Making a P agi ng Announcement • To page through a n extern[...]

• To answer tele phone paging from any station, 1. L ift handset. 2. Press INTERCOM ,d i a l 88 , and meet paging party on line. • To enable or disable the Tracker pager at your station, 1. Press INTERCOM . 2. Dial ✳ 06 to enable, or #06 to disable. • To send a call back message to someone’ s Tracker Pager after receiving a ring-no-answer[...]

7.3 Switching Between Pulse and T one • To convert to tone while dialing—if the loca l telephone service is pulse (rotary), 1. Press # at point in dialing sequence w here con v ersion to tone is required. NO TE: Pulse/T one switching can be programmed into memory k e ys by pressing # during number storage. 7.4 Forwar ding Calls • To forward p[...]

7.5 Activ ating The Cal lF o r w a r d Outside System (CFOS) Feature The Call Forw ard Outside System (CFOS) feature gi v es DSU II station users the ability to forw ard line calls to a remote locatio n outside the system. CFOS remains in ef fect in the e vent of a loss of po wer or a system reset. • To activate the CFOS feature, 1. Press INTERCO[...]

7.6 Engaging A utomatic Set Relocation NO TE: If this feature has been enabled by your system progra mmer , the message-waiting light w ill flash for sev eral seconds when you connect your telephone to another location. This means that the system is w aiting to automa tically relocate yo ur extension number and other programmed fea tures to the new[...]

7.7 Understanding The D A T A Button Light The optional Data Interface Unit (DIU) pro vides connections for your standard multiline digital telephone and an Industry Standard T elephone (IST) de vice. The DIU enables you to switch between your multiline telephone and an IST de vice (an industry standard telephone, F AX machine, modem, cordless t el[...]

7.8 Using The IMIST Module Impact SCS 8212S-** and 8212N-** speakerphon es equipped with the optional IMIST module c an support an IST device (modem, F AX machine, industry-standard telephone, etc.) in addition t o the speakerpho ne. Depending on system programming, the IST device may be used to make outgoing calls and recei ve incoming calls. The [...]

7.9 Bac kgrou nd Music If supplied by your main system, music can be set to play through your telephone speaker . • To turn music ON, 1. Press INTERCOM ✳ 1 (speaker light will turn on). 2. Adjust loudness of music with speaker volume co ntrol. • To turn music OFF, 1. Press INTERCOM # 1 (speake r light will turn of f). NO TE: Background music [...]

Sending And Receiving Non-V e rbal Messages 8.1 Lighting The Message Light If the system installer designates your speakerphone as a central message desk or programs it to have message-wait originate ability , you can turn on the message-waiting light of an y other telephone. This light lets that telephone user kno w that you hav e a message for hi[...]

• To receive a message a t an alerte d station, 1. Observe flashing HOLD or MESSA GE light. 2. Press INTERCOM, then HOLD; or MESSA GE (connection to station that left me ssage is automatic). • To turn on the message waiting light at another station, 1. Press INTERCOM ✳ 3, or MESSA GE . 2. Dial extension number of station to be alerted ( the m[...]

8.2 Sending Messages T o LCD Speakerphones NO TE: Y ou can set system-supplied messages to be displayed by calling an L CD speakerphone. • To turn LCD messaging o n, 1. Press INTERCOM . 2. Dial ✳ 02 . 3. Choose message code number (0–9). 4. Press SPEAKER . 8.3 Station-T o-Station Messaging • To activate station-to-station messaging (statio [...]

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Pr ogramming Y our T elephone 9.1 Programming Y our T eleph one • To store auto dial numbers, 1. Press INTERCOM and dial ✳✳ 1 . 2. Press programmable button. 3. Press line button, or dial 1 , 2 , 3 ,o r 4 , to select line groups 1–4 ,o r dial 0 for system to selec t line. 4. Dial number to be stored (16 digits maximum). T o store hookflash [...]

• To store personal speed dial num bers, 1. Press INTERCOM and dial ✳✳ 2 . 2. Dial memory location ( 1–0 ). 3. Press lin e b utton, or dial 1 , 2 , 3 ,o r 4 to select line groups 1–4 —OR— dial 0 for system to selec t line. 4. Dial number t o be stored (16 digits maximum). Press TA P to store hookflash and press HOLD to store pause (if[...]

Operating Y our T elephone With A DSS/BLF Console 10.1 Operating Y our T elephone With A DSS/BLF Console The IB24X, IB48X, and IB64X consoles have additional b uttons and status lights tha t extend the memor y button capa bility of a companion telephone. Y ou can program the buttons for automatic dialing (speed dial) or direct statio n selection (D[...]

10.1.1 Accessing The Button Le vels The IB24X and IB48X DSS/BLF consoles ha ve four le vels of butto ns, quadrupling the consoles’ button capacity . The four buttons at th e bottom of each console allo w you to select w hich bu tton lev el is currently acti ve. T o change b utton lev els, press one of the b uttons at the bottom of the console. Th[...]

T r oubleshooting Y our T elephone Should your Impact telephone fail to operate properly , or if you do not understand why it is operating in a certain manner , re view the follo wing list of sympto ms and causes for help. SYMPTO M POSSIBLE CA USE INTERCOM light is flashing. Y our mess aging is set. Dia l INTERCOM ,t h e n #02 a n dh a n gu p . HOL[...]

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Index A A c c e s s i n gT h eB u t t o nL e v e l s( o nD S S / B L F ) ............... 1 0 – 2 A c t i v a t i n gT h eC F O SF e a t u r e ............................ 7 – 4 Announcement, Making A Paging ......................... 7 – 4 A n s w e r i n gC a l l s....................................... 2 – 4 A n s w e r i n gS O H V AC a l[...]

E E n g a g i n gA u t o m a t i cS e tR e l o c a t i o n ....................... 7 – 5 F F e a t u r e ,U s i n gT h eR e c a l l / F l a s h .......................... 7 – 1 Features, Using The Other T elephone ...................... 7 – 1 F o r w a r d i n gC a l l s ...................................... 7 – 3 G G u i d e ,U s i n gT h[...]

N N o n V e r b a lM e s s a g e s ,S e n d i n gA n d R e c e i v i n g ............... 8 – 1 O Operating Y our T elephone W ith A DSS/BLF Console ........ 1 0 – 1 O u t s i d eC a l l s ,T r a n s f e r r i n g .............................. 5 – 1 O v e r v i e w ............................................. 1 – 3 P Paging Announcement, M[...]

U U n d e r s t a n d i n gT h eD a t aB u t t o nL i g h t ...................... 7 – 6 U n d e r s t a n d i n gW h a tT h eL i g h t sM e a n .................... 1 – 1 0 U n d e r s t a n d i n gW h a tT h eR i n g sM e a n ..................... 1 – 1 1 U s i n gA u t o m a t i c C a l l B a c k ............................... 3 – 4 U s[...]

Appendix A Quic k Reference Guide This quick reference guide provides you with a list of the feature dialing codes used on the Impact digital telephone system. F eatur e T o T urn On T o T urn Off Account Code Programmed Button, or INTERCOM ✳ 04 Assist Programmed Button Attendant INTERCOM 0 Automatic Callback I NTERCOM Ext . ✳ 6 INTERCOM # 6 Ba[...]

F eatur e T o T urn On T o T urn Off Night Answer INTERCOM 80 Paging Zone 1 Paging Zone 2 Paging Zone 3 Paging All-Call Paging Meet-Me Pagin g External Pagin g INTERCOM 84 INTERCOM 85 INTERCOM 86 INTERCOM 87 INTERCOM 88 INTERCOM 89 Personal Ringing T ones INTERCOM ✳✳ 4+1 (tone 1) INTERCOM ✳✳ 4+2 (tone 2) INTERCOM ✳✳ 4+3 (tone 3) INTERCO[...]

NO TES[...]

NO TES[...]

This manual has been de velo ped by Comdial Corporation (the “Compan y”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While e very ef fort has b een made to eliminate errors, the Company disclaims liability for an y dif ficulties arising from the interpre[...]

Charlottesville, V irginia 22901-2829 R World Wide W eb: http://www .comdial.com/ Printed in U.S.A. GCA70–248.07 8/97[...]