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585-300 -701 Comc ode 1073 95352 Issue 3 Novembe r 1994 A Portable Guide to Voice Messaging[...]

Copyright  1996, Lucent T echnologies All Rights Res erved Printed in U.S.A. Notice Every effort was made to ensure that the information in this bo ok was complete and accurate at the time of printing. However , information is subject to change. Y our Respons ibil ity fo r Y our Syste m’ s Sec urit y T oll fraud is the unauthorized use of your[...]

T rademarks DEFINITY is a registered trademark of Lucent T echnologies in the U.S. and throughout the world. AUDIX is a registered trademark of Lucent T echnologies . Ordering Information Call : Lucent T echnologies Publications Center V oice 1 800 457-1235 International V oice 317 361-5353 Fax 1 800 457-1764 International Fax 317 361-5355 Wri te :[...]

* R or * 7 = R eturn to Ac tivity Menu iv A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Welcome 1 ■ Call Answerin g 1 ■ Voice M ail 1 ■ Voice P rompts a nd Hel p 1 Terms/Concepts 2 ■ Incoming Mess ages (Re ceived by yo u) 4 ■ Outgoing Messag es (Sen t by you) 4 Tips and Highlights 5 ■ General 5 ■ Getting M essa[...]

* R or * 7 = R eturn to Ac tivity Menu v A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Get and Respond to Mess ages 16 ■ Listen to Header or Messa ge 16 ■ Respond to Header or M essage 16 ■ Act on Hea der/Mes sage 16 Scan Messa ges Quick ly 17 Crea te Pe r son al Gree tings -Bas ic 18 ■ Record Gr eeting 18 ■ Edit 1[...]

* R or * 7 = R eturn to Ac tivity Menu vi A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Mailing Lists 26 ■ Create Li st 26 ■ Delete List 26 ■ Scan Li st Summar ies 26 ■ Tips 26 ■ Revi ew/Mod ify Li st 27 Personal Directory 28 ■ Create/Ap pend Dir ectory 28 ■ Tips 28 ■ Applic ation 28 ■ Revi ew/De lete Di re[...]

* R or * 7 = R eturn to Ac tivity Menu 1 A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Y our AUDIX ® vo ice messaging syste m is a comple te call answering and voice mail sy stem. Call Answering AUDIX answers your calls whe n you are unavailab le or too busy to answer yo ur phone. Callers can then leav e mes- sages in you r[...]

2 * H or * 4 = Help / Current Op tions A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Activity M enu The ini tial activities y ou can selec t after log- ging in to the syst em. Heade r A summary of an in co ming message (equivalen t to a return address and post - mark on a letter). It includ es the leng th of the message in m[...]

* R or * 7 = R eturn to Ac tivity Menu 3 A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 AUDI X Ma ilbo x Y our person al storage area for i ncoming and outgoi ng messages (and head ers). Y our inco mi ng and out g oing messa ges are sto red in cate go- ries accordin g to their status. The system keep s incoming messages until[...]

4 * H or * 4 = Help / Current Op tions A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Incoming Messages (Received by you) New Messages yo u have no t yet ret rieved . Unope ned Mess ages of whic h yo u ha ve li st en ed t o the head ers, but not the message it self. Old Messag es you have li stene d to but h ave not yet dele [...]

* R or * 7 = R eturn to Ac tivity Menu 5 A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 General Log in quic kly Fro m yo ur phon e, dial th e syste m num ber , pres s # onl y (you do n’t need to typ e your e xtension), and e nter you r password. Log in f rom any where Fr om a phon e connec ted to yo ur com- pany’ s system[...]

6 * H or * 4 = Help / Current Op tions A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Getting Messages Use Help For hel p, press * H or * 4 . The system states your current op tions o r the next step. Avoid us ing obvi ous passwords Do not use a password that would be easy for someon e else to guess. Se e page 13 . Also, do n[...]

* R or * 7 = R eturn to Ac tivity Menu 7 A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Record a persona l greet ing Replace th e automatic syst em greet- ing wi th yo ur persona l hel lo. See page 18 . Tell calle rs they can pre ss 1 to skip yo ur gree t ing and pre ss * H or * 4 for help. Change yo ur greeting ev eryday to [...]

8 * H or * 4 = Help / Current Op tions A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Leaving Messages When No One Answers Use p lay- bac k an d record controls T o listen to and edit the message s you leave when there’ s no answer, you have many contro ls. See p ages 3 1 and 34. Bypass gree tin gs and r ecord immedi at ely[...]

* R or * 7 = R eturn to Ac tivity Menu 9 A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Recording V o ice Mail Sending V oi ce Mail Make messa ges priva te To prevent anot he r user from forward- ing a messag e yo u leave, make it pri - vate. Se e page 31 . Use a guest pas swor d To save time, leav e message s di re ctly in a[...]

10 * H or * 4 = Help / Current Op tions A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Save messa ges yo u send Before sending a message, you can save it in the Outg o ing Message file by pre s s ing 4 . Retrieve th e message later to use ag ain. Se e pages 15 and 24. Check on receipt of messa ges yo u send After you send a m[...]

* R or * 7 = R eturn to Ac tivity Menu 11 A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 After you l og in, you a re at the Activ ity Menu (see page 2). The system vo ice pro mpts tell yo u what to do and what your optio ns are. At any time, p ress * H or * 4 to g et inf ormatio n about yo ur curr ent opti o ns. Imp ortan t: [...]

12 * H or * 4 = Help / Current Op tions A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Record yo ur own name to replace the system g reeting for your vo ice mail box. Cal lers wi ll hear you r voice instead of AUDIX and feel more comfortable ab out leaving messages. If the syste m asks you to recor d your name a s you log in,[...]

* R or * 7 = R eturn to Ac tivity Menu 13 A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Change y our passwo rd immediate ly after yo u be come an AUDIX subscriber . Y ou should also co ntinue to change your pas sword at l ea st once every th ree mont hs. If the system asks you to ch an ge your passwo rd as you log in, you mu[...]

14 * H or * 4 = Help / Current Op tions A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Recording Y o ur Message 1. Press 1 from the Activit y Menu. Y ou can ski p the pr om pt by pr essing 1 again. 2. Record at the ton e. 3. Press # to appr ov e message. Addressing Y our Message 4. Do one of t he foll owi ng : - Enter recipie[...]

* R or * 7 = R eturn to Ac tivity Menu 15 A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Delivering Y our Message 6. Pr ess # to deliver immediat ely . Or , do any c ombination of the followin g: Then press # to approv e a nd delive r . - Press 0 to have th e system reci te this list of options to you. - Press 1 to make yo ur[...]

16 * H or * 4 = Help / Current Op tions A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 1. Press 2 from the Activit y Menu. Listen to Header o r Message 2. Pr ess any combina tion of the following: - 0 to listen to th e message. - 2 to rewind the message (or return to previo us). - 2 3 t o play ba ck t he header. - (See other [...]

* R or * 7 = R eturn to Ac tivity Menu 17 A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Once you are fam iliar with how to get messages, tr y the eas- ier scannin g method. Au to Scan is m ost useful for mobile phone user s, as it re quires touchi ng only two b utton s.: 1. Pres s 7 from the Acti vity Menu . 2. Press one of [...]

18 * H or * 4 = Help / Current Op tions A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Y our system all ows you to record an d store severa l personal greeti n gs, eac h f or a speci fic situ ation. Y ou can man ually activate each greeting as nee ded (basic mo de), or you can keep a numb er of greetings acti ve at once (adv [...]

* R or * 7 = R eturn to Ac tivity Menu 19 A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Greetings 1. Press 3 3 from the Activ ity Menu. 2. Ente r the gr eeting num ber . 3. Follo w the prompt s to acti vate for all c alls or for in di- vidual cal l type s. Scan All Greetings 1. Press 3 2 from the Activity M enu. 2. Listen to[...]

20 * H or * 4 = Help / Current Op tions A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 After you have reco rded se ve ral per sonal gr ee tin gs, you may wan t to assign th ose greeting s to specific t ypes of incomi ng calls . B esid es t he basic mo de of us in g one gre et- ing for all call s, you can set up specific greet[...]

* R or * 7 = R eturn to Ac tivity Menu 21 A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Call T ypes Internal calls come fro m callers at your lo cation. Ex-ternal calls co me from outsid e your location. Busy calls are those that come in when you are already using your ph one lin e(s) . No answer calls are tho s e th at come[...]

22 * H or * 4 = Help / Current Op tions A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 After you h ave recorded multiple personal greetings (p ages 18 and 19) and defin ed the call type s t o whic h yo u want to assign thos e greetin gs (pages 2 0 and 21), use the foll owi ng procedu res to a ssign gree tings to call types. A[...]

* R or * 7 = R eturn to Ac tivity Menu 23 A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Multiple Personal Gree tings Flowch art[...]

24 * H or * 4 = Help / Current Op tions A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Follow steps 1, 2, and 3 to see if an outgoing messa ge was delivered. T o modify or resen d a message, fol low steps 1 thro ug h 6. Access Outgoing Messages 1. Press 4 from the Activity M enu. 2. Listen to first message header . Select Mes[...]

* R or * 7 = R eturn to Ac tivity Menu 25 A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Resend Message 6. Do one of t he foll owi ng : - For F iled and Nondelivera ble Messages - a. Enter addresses (or list via * L or * 5 ). a. Press # # to ap prove and sen d immedi at ely . Or Enter deli very op t ions (see pag e 15) and p [...]

26 * H or * 4 = Help / Current Op tions A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Create List 1. Press 5 1 1 from the Activity Menu. 2. En ter list ID (u p to 6 l ette rs or digits) an d pre ss # . 3. Press one of the followin g: - 1 to make th e list priv ate. - 2 to make th e list publi c. 4. Enter an addres s and pres[...]

* R or * 7 = R eturn to Ac tivity Menu 27 A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Review/Modify List 1. Press 5 1 3 from the Activity Menu. 2. Enter li st owner’ s extension and press # . (I f you own the list, sim ply press # .) 3. Ente r list ID and p ress # . 4. Li sten to the first name, then p ress any com binat[...]

28 * H or * 4 = Help / Current Op tions A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 The syste m allows you t o cr e ate a perso nal dire ctory o f abbrev ia ted names ( aliases ) for frequently used a ddresses. It’ s essential l y a sophisticat ed speed dial i ng feature . Create/Append Directory 1. Pres s 5 2 1 from the[...]

* R or * 7 = R eturn to Ac tivity Menu 29 A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Review/Delete Directory 1. Press 5 2 . 2. Do one of t he foll owi ng : - Press 2 to rev iew all aliases. Wh ile listening to each entry , press - # to ski p to next alias. - * D or * 3 to delete. - 2 2 to return to th e previous a lias. -[...]

30 * H or * 4 = Help / Current Op tions A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Dire c to r y as si s ta nc e is just lik e a tel ephon e book. If you know the name o f a person , you can use AUDIX directory assistance t o find th at person’ s exte nsion. Also , if you ha ve an extens ion, you can use directory as si[...]

* R or * 7 = R eturn to Ac tivity Menu 31 A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 When leavin g a ca ll ans wer me ssage , you h ave se veral options for ma king full and effici en t use of the syst em. When it ans wers the phone, you can: •P r e s s 1 to sk ip the g reeting (if yo u're sure yo u won 't be [...]

32 * H or * 4 = Help / Current Op tions A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 List ID Group Name _______________ ________________ _______________ ________________ _______________ ________________ _______________ ________________ _______________ ________________ _______________ ________________ _______________ _______[...]

* R or * 7 = R eturn to Ac tivity Menu 33 A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Per sonal Greet ings Log[...]

34 * H or * 4 = Help / Current Op tions A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Command Su mmary[...]

35 * H or * 4 = Help / Current Op tions 35 Flow Chart of Short cuts[...]

36 * H or * 4 = Help / Current Op tions A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 Notes[...]

* R or * 7 = R eturn to Ac tivity Menu 37 A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994 T o ord er ad d itional c op ies of this d oc ument, c all the A T &T GBCS P ub lic ations Fulf illment Center: (800)457-1235 (U.S . p hone) (800)457-1764 (F AX) 1 (317)361-5353 (p hone out sid e U.S .) F or more information ab out A [...]

38 * H or * 4 = Help / Current Op tions A Portable Guide to Voice Messaging 585-300-701 Issue 3 November 1994[...]