HP PHOTOSMART C4700 инструкция обслуживания

HP Photosmart C4700 series[...]

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Contents 1 HP Photosmar t C4700 se ries Help .................................. .............................. .................... ......3 2 Finish setti ng up the HP Photosmart Add the HP Photosmart to a network ................................................................. .......................5 Set up a USB connect ion ....................[...]

14 Technical informat ion Notice ......... ............ ............ ......... ............. ......... ............. ......... ............ ............. ......... .. ...........105 Specifications ................................................................................................................ ........105 Environmental produc t stewa[...]

1 HP Photosmart C4700 series Help For information a bout the HP Phot osmart, see: •“ Finish sett ing up the HP Photosmart” on page 5 •“ Get to know the H P Photosmart” o n page 11 •“ How do I?” on page 13 •“ Print” on page 21 •“ Scan” on page 33 •“ Copy” on p age 37 •“ Reprint photos” on page 43 •“ Save[...]

Chapter 1 4 HP Photosmart C4700 series Help HP Photosmart C4700 series Help[...]

2 Finish setting up the HP Photosmart • Add the H P Photosma rt to a netw ork • Set up a USB connect ion Add the HP Photosma rt to a network •“ WiFi Protected Setup (WPS)” on p age 5 •“ Wireless with a router (infrastru cture network)” on pa ge 6 •“ Wireless witho ut a router (a d hoc connec tion)” on pa ge 7 WiFi Protected Se[...]

❑ Press button next to WPS . ❑ Press button next to PIN . The devic e displays a PIN. ❑ Enter the PIN o n WPS-enabled ro uter or ot her netw orking device. ❑ Press OK . b . Instal l software. NOTE: The product begins a t imer for approxima tely two minutes i n which the PIN needs to b e entered on the ne tworking devi ce. 2. View the anima [...]

To connect th e product 1. Insert the produ ct Software CD i n the computer CD-ROM drive. 2. Follow the in structions on the screen . When you are prompte d, connect the pro duct to the compu ter using the U SB setup cable included in th e box. The prod uct will att empt to connect to the netwo rk. If the connection fail s, follow the prompts t o c[...]

To connect the HP Ph otosmart to a Windows comput er with an ad h oc connection, t he computer must h ave a wireless network adap ter and an ad hoc pro file. Crea te a netwo rk profile for a Win dows Vista or Window s XP computer using th e directions b elow. NOTE: If you have an operating system other than Windows Vista or Windows XP, HP recommend[...]

h . Select the che ck box for This is a computer-to-co m puter (ad hoc) network; wireless a ccess points ar e not used . i . Click OK to close the Wireless network proper ties window, and th en click OK again. j . Click OK ag ain to clos e the Wi reless Network Prope rties Connection window. To connect th e product 1. Insert the produ ct Software C[...]

4. On the Connection Type screen, select an appr opriate option , and then click Next . The Searching scre en appears as the Set up program searches fo r the product on the netw ork. 5. On the Printer Found screen, verify t hat the pri nter descri ption is co rrect. If more than o ne printer is f ound on the netw ork, the Pr inters Found screen app[...]

3 Get to know the HP Photosmart • Printer parts • Control pane l feat ures Printer parts Figure 3-1 Prin ter parts 1 Color graphics display (also referred to as the d isplay) 2 Control panel 3 On button 4 Photo lig ht 5 Memory card slo t for Memory Stick card s 6 Memory card slot for Secure Digital and xD cards 7 Paper tray 8 Paper tray extende[...]

Control panel features Figure 3-2 Contro l pane l featur es 2. 7 1 Back : Returns to the previous screen. 2 Cancel : Stops the current opera tion, restores default settings, and clears the curre nt photo selection. 3 OK : Selects a menu setting, value, or photo. 4 Scan : From the Home scr een, opens the Scan Menu . When viewin g screens other than [...]

4 How do I? This section cont ains links to commonly pe rformed tasks, such as printi ng photos, scanning, an d making cop ies. • “ Print photos from a memory card ” on page 24 • “ Print on specialty media” on page 28 • “ Scan to a computer” on page 33 • “ Scan to a memory card” on pa ge 34 • “ Save photos” on page 45 [...]

Chapter 4 14 How do I? How do I?[...]

5 Paper basics You can load many dif ferent types and si zes of paper in t he HP Photosmart , including letter or A4 paper, phot o paper, transparencies, and envelopes. This section co ntains the follo wing topics: •“ Recommended papers for ph oto print ing” on page 15 •“ Recommended papers for p rinting” on page 16 •“ Load medi a?[...]

Recommended papers for printing If you want t he best print qu ality, HP recomme nds using HP papers t hat are specif ically designed for t he type of project you are printing. Depending on your country/ region, some of these papers might not b e availab le. HP Advanced Photo Paper This thick photo pa per features an instant -dry finish for e asy h[...]

ColorLok HP recommends plain papers with the ColorLok log o for printing and copying of ever yday documents. Al l papers with the ColorLok lo go are independ ently test ed to meet high standards of re liability an d print qu ality, a nd produce documents with crisp, vi vid color, bolder blacks, and dry faster than ordinary plain papers. Look for pa[...]

Load media 1. Do one of t he follow ing: Load smal l-size pape r a . Lower paper tray. ❑ Slide paper-widt h guide outw ards. b . Load paper. ❑ Insert stack o f photo paper into paper tray with sh ort edge forward and print side down. Chapter 5 18 Paper basics Paper basics[...]

❑ Slide stack of paper fo rward until it st ops. NOTE: If the phot o paper you are usi ng has perforat ed tabs, l oad photo paper so that tabs are cl osest to you. ❑ Slide paper-wid th guide inward until it stops at edge of pap er. Load full-size paper a . Lower paper tray. ❑ Slide paper-wi dth guide outwards. b . Load pap er. ❑ Insert stac[...]

❑ Slide stack of pa per forward until i t stop s. ❑ Slide paper-wi dth guide inw ard until it stops at edge of pa per. 2. View the anima tion for this topic. Related topics “ Informatio n on paper” on page 20 Information on paper The HP Photosmart is desig ned to work we ll with most pape r types. Test a variety of paper types before buying[...]

6P r i n t “ Print documents” on page 21 “ Print photos” on page 22 “ Print envelopes” on page 27 “ Print on specialty media” on page 28 “ Print a Web pag e” on page 29 Related topics •“ Load medi a” on page 18 •“ Recommended papers for ph oto print ing” on page 15 •“ Recommended papers for p rinting” on page 1[...]

5. Select th e approp riate optio ns for your prin t job by usi ng the features availab le in the Advanced , Printing Shortcuts , Features , and Co lor tabs. TIP: You can easi ly select the app ropriate optio ns for your print job by choosing one of the pred efined print task s on the Printing Shortcuts tab. Click a type of print task in the Printi[...]

6. Click the button t hat opens t he Properti es dialog box. Depending on your software applica tion, this bu tton might be called P roperties , Options , Printer Setup , Printer , or Pref erences . 7. Click the Features tab. 8. In the Basic Optio ns area, fr om the Paper Typ e drop-do wn list, select More . Then, select the approp riate pho to pap[...]

Print photos from a memory car d 1. Do one of t he follow ing: Print photo on small -size pap er a . Load paper. ❑ Load up to 10 x 15 cm (4 x 6 inc h) photo pape r in paper tray . b . Select pr oject type. ❑ Press button next to Photo on Ho me screen. ❑ Press button next to Mem ory Card Print . c . Insert memory device. 1 Memory Stick, Memory[...]

d . Select photo. ❑ Press button next to Select . ❑ Press OK . ❑ Press button next to Prints to increase number o f copies. e . Print photo. ❑ Press OK . Print photo on full-size p aper a . Load paper. ❑ Load full-size ph oto paper in paper tray. b . Select pro ject type. ❑ Press button next to Photo on Home screen. ❑ Press button nex[...]

d . Select photo . ❑ Press button next to Select . ❑ Press OK . ❑ Press button next to 4 x 6 Phot o until size changes to 8.5 x 11 Photo . ❑ Press button next to Prints to increase num ber of copies. e . Print photo. ❑ Press OK . Print passport ph otos a . Load paper. ❑ Load full-si ze photo p aper in pape r tray. b . Select pr oject ty[...]

c . Insert memory device. 1 Memory Stick, Memory Stick P ro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro D uo (adapter optional) , Memory Stick Pro-HG Duo (ada pter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia C ard, MMC Mobile (RS-MMC; adapter required), Secure Di[...]

To prin t a gr oup of ad dress es on labels or env elopes 1. Print a test page on pl ain pape r first. 2. Place the test page on top of the label sheet or envel ope, and hold both up to t he light. Check th e spacing for each b lock of text. Ma ke adjustme nts as needed. 3. Load the la bels or envelopes i nto the paper tray. CAUTION: Do not use env[...]

3. Make sure you have sele cted the correct printer. 4. Click the button t hat opens t he Properti es dialog box. Depending on your software applica tion, this bu tton might be called P roperties , Options , Printer Setup , Printer , or Pref erences . 5. Click the Features tab. 6. In the Basi c Options are a, click the approp riate transparen cy ty[...]

TIP: To print Web pages corre ctly, yo u might need t o set your pri nt orientat ion to Landscape . Print using Maximum dpi Use maximum dpi mo de to print hig h-quality, sharp images. To get the m ost benef it from maximum d pi mode, use it t o print high -quality ima ges such as digital p hotograph s. When you se lect the maximu m dpi settin g, th[...]

To view th e prin t resolution 1. On the F ile menu in your sof tware applicati on, click Print . 2. Make sure the produ ct is the selected pri nter. 3. Click the button t hat opens t he Properti es dialog box. Depending on your software applica tion, this bu tton might be called P roperties , Options , Printer Setup , Printer , or Pref erences . 4[...]

5. In the Printing Shortcuts list, click a pr in ting shor tcut. The print settings for the selected printi ng shortcut are displa yed. 6. Change the print setti ngs to tho se you wa nt in the new printing shortcut. 7. Click Save as and type a name for the new printing short cut, and the n click Save . The print ing shortcut is ad ded to the list. [...]

7 Scan •“ Scan to a computer” on p age 33 •“ Scan to a memory card” on page 34 •“ Scan and reprin t photos” on page 43 Scan to a computer To scan to a co mputer 1. Load or iginal. a . Lift lid on product. b . Load orig inal print side down on right front corner of gla ss. Scan 33 Scan[...]

c .C l o s e l i d . 2. Start scan. a . Press button next to Scan on Home screen. b . Press button ne xt to Scan to PC . If product is ne twork-connected, a l ist of availa ble compute rs appears. Sel ect computer to which you want to transfer to start th e scan. 3. View the anima tion for this topic. Related topics “ Stop the current job” on p[...]

c .C l o s e l i d . 2. Select Scan . a . Press button next to Scan on Home screen. b . Press button ne xt to Scan to Memo ry Card . 3. Insert memory device. 1 Memory Stick, Memory Stick P ro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter opt ional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Mi[...]

Chapter 7 36 Scan Scan[...]

8C o p y •“ Copy text or mi xed docume nts” on page 3 8 •“ Copy photos (re print)” on page 43 Copy 37 Copy[...]

Copy text or mixed documents Copy text or mi xed document s 1. Do one of t he follow ing: Make a black and white co py a . Load paper. ❑ Load full-s ize paper in paper tray. b . Load origin al. ❑ Lift lid on product. TIP: To make copies o f th ic k originals, such as books, you can remove the lid . ❑ Load original print side down on right fro[...]

❑ Close lid. c . Select Copy . ❑ Press button next to Copy . ❑ Press button next to Black Copy . ❑ Press button next to Actual Size . ❑ Press button next to Copies to increase numbe r of copies . d .S t a r t c o p y . ❑ Press OK . Copy text or mixed docu ments 39 Copy[...]

Make a col or copy a . Load paper. ❑ Load full-s ize paper in paper tray. b . Load origin al. ❑ Lift lid on product. TIP: To make copies o f th ic k originals, such as books, you can remove the lid . ❑ Load original print side down on right fron t corner of glass. ❑ Close lid. Chapter 8 40 Copy Copy[...]

c . Select Copy . ❑ Press button next to Copy . ❑ Press button next to Color Copy . ❑ Press button next to Actual Size . ❑ Press button next to Copies to increase numbe r of copies . d .S t a r t c o p y . ❑ Press OK . 2. View the animation for this to pic. Related topics •“ Change the cop y settings” on p age 41 •“ Stop the cur[...]

Chapter 8 42 Copy Copy[...]

9 Reprint photos To reprint an origin al photo 1. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) phot o paper in pape r tray. 2. Select project type. a . Press button next to Photo on Home screen. b . Press button ne xt to Photo Ori ginal Repr int . 3. Load or iginal. a . Lift lid on product. Reprint photos 43 Reprint photos[...]

b . Load original print side dow n on right front corner of glass. c .C l o s e l i d . d .P r e s s OK . 4. Reprint ph oto. a .P r e s s OK . b . Press button ne xt to Prin ts to increase num ber of copies . c .P r e s s OK . 5. View the anima tion for this topic. Related topics “ Stop the current job” on page 103 Chapter 9 44 Reprint photos R[...]

10 Save photos You can use the HP Photo smart Software in stalled on yo ur computer to transfer photos from a memory card to your comp uter’s hard drive fo r advanced photo e diting, shari ng photos onlin e, and printin g from your computer. Before transferring photo s to your computer , you need to rem ove the memory card f rom your digi tal cam[...]

Chapter 10 46 Save photos Save photos[...]

11 Work with cartridges • Check the e stimat ed ink le vels • Replace the cartridges • Order ink supplies • Cartridge warranty information Check the estimated ink levels You can easily check the in k supply level to det ermine how soo n you might need to replace a cartridg e. The ink supp ly level shows an est imate of th e amount of i nk r[...]

Replace the cartridges To replac e the cart ridges 1. Check that power i s on. 2. Remove cartridge. a . Open cartridge access door. Wait for print carriage to move to center of t he product. b . Lightly press do wn on the cartri dge to releas e it, then remo ve it from slot. 1 Cartridge slot for tri-color cartr idge 2 Cartridge slot for black cartr[...]

3. Insert new cartridge. a . Remove cartridge from packagin g. b . Remove p lastic tape by usin g the pink pull tab. c . Line up colored shaped icons, th en slide cartridge into slot until it clicks into place. d . Close cartridge do or. 4. Align cartridges. a . When prompted , press OK to print a cartridge al ignment pa ge. b . Load page pri nt si[...]

Related topics •“ Order ink supplies” on p age 50 •“ Ink-backup mo de” on page 50 Order ink supplies To learn whi ch HP supp lies work with your product , order supplies onl ine, or create a printab le shopping list, open HP Soluti on Center, and select the onlin e shopping fe ature. Cartridge info rmation and li nks to online shopping [...]

Cartridge warrant y information The HP cartri dge warranty is ap plicable whe n the product is use d in its design ated HP printing device. T his warranty does not co ver HP ink products t hat have bee n refilled, remanufactured , refurbished, misused, o r tampered with. During the warra nty period the produ ct is covered as long as the HP ink is n[...]

Chapter 11 52 Work with cartridges Work with cartridges[...]

12 Solve a problem This section co ntains the follo wing topics: • HP support • Setup troublesho oting • Print trouble shooting • Print quality troubl eshooting • Memory card troubleshoo ting • Copy tr oubleshoo ting • Scan troubleshoot ing • Errors HP support • HP support b y phone • Additional warrant y optio ns HP support b y[...]

◦ Did you add any new hardw are or software to you r computer at abou t the time that t his situat ion began? ◦ Did anything else occur prior to this si tuation (suc h as a thund erstorm, product was moved, etc.)? For the list of supp ort phone numbe rs, visit www.hp.com/support . After the phone support perio d After the phone support period, [...]

The produc t will not turn on Try the follow ing solution s if there are n o light indicati ons, no noise, and no movement from the product wh en you turn it on . • Solution 1: Check the power cord • Solution 2: R eset the product • Solution 3: Press the O n button more slowl y • Solution 4: Co ntact HP to repla ce the power sup ply • Sol[...]

Solution 2: Reset the pro duct Solution: Turn of f the product, and then unplug t he power cord. Plug the p ower cord back in, and th en press the On butto n to turn on the product . Cause: The product experienced an error. If this did no t solve the i ssue, try the next so lution. Solution 3: Press the On butto n more slowly Solution: The product [...]

After setting up the pro duct, it does not print Try the followin g solutions to reso lve the issue. Solutions are l isted in order, w ith the m ost likely solution fi rst. If the f irst solution does no t solve the problem, continue tryi ng the remaining solut ions until the issue is re solved. • Solution 1: Press the On butt on to turn on th e [...]

product is connected to the computer throug h a wireless connection , make sure th at the connecti on is active and the product is turned on. For more informati on on setting up th e product and conn ecting it to your co mputer, see the setup instru ctions that came wi th the produ ct. Cause: The product and comput er were not communicatin g with e[...]

The registra tion screen does not app ear Solution: You can access the registrat ion (Sign up no w) screen from the Windows taskbar by clicking Start , pointing to Programs or All Programs , HP , Photosmart C4700 seri es , and then clicking Product Regis tration . Cause: The re gistrat ion screen did no t launch aut omatic ally. Uninstall and reins[...]

When the soft ware inst allation is comp lete, the HP Digital Imag ing Monitor icon appears in the Windows system tray. To verify that t he softw are is properly insta lled, double-cl ick the HP Solution Cente r icon on the desktop. If t he HP Solution Center shows the essen tial icons ( Scan Picture and Scan Document ), the softw are has been prop[...]

NOTE: HP cannot guarantee the quality or reliab ility of non-HP supp lies. Printer service or repairs re quired as a resul t of using a non-HP supply w ill not be covered under warra nty. If you believe yo u purchased genui ne HP print ca rtridges, go t o: www.hp.com/go/an ticounterfe it Cause: Non-HP print cartridges were being used. Step 2: Check[...]

Cause: The paper was load ed incorrectly. Check produc t Follow these steps. • Step 1: Align t he print cartri dges • Step 2: Cle an the print cartridges Step 1: Align th e print cartr idges Solution: Alignin g the print cartridges can h elp ensure high-qua lity outpu t. To align the print ca rtridges from the HP Photosmart Softw are 1. Load le[...]

3. In the Print Settings area, click Printer Toolb ox . NOTE: You can also open the Printer Toolbox from t he Print Properties dialog box. In the Print Properti es dialog box, click the Features tab, a nd then click Printer Services . The Prin ter Toolbox app ears. 4. Click the Device Services tab. 5. Click Clean the Print Car tridges . 6. Follow t[...]

6. In the Paper Type drop-down list, select t he type of pa per that you have lo aded. 7. In the Print Quality drop-down l ist, select the appropriate quality setti ng for you r project. NOTE: To find out what d pi the product w ill print base d on the paper type and print qua lity setti ngs you selected, click Resolution . To check you r margin se[...]

Cause: When p rintouts are st acked on top of a p hoto before the ink is com pletely dry, some color disto rtion may occur in th e photo. Memory card troubleshooting Use this section to solve these memo ry card problem s: • The product does not read the mem ory card • The photos on the memory card do n ot transfer to my comp uter The produc t d[...]

If the file system on the card is corr upt, reformat the memory card in your digital camera. For m ore information, se e the documenta tion that came with your digit al camera. CAUTION: Reformatting the memory card will d elete any photos store d on the card. If yo u have pre viousl y transferre d the ph otos from your memory ca rd to a computer, t[...]

product is connected to the comput er through a wirel ess connection, make sure that the connec tion is active an d the pr oduct is turne d on. For more informati on on setting up the product and conne cting it to your computer, see the setup instructions th at ca me with the pr oduct. Cause: The pro duct was not prop erly connected to the computer[...]

Solution 2: Wipe the glass and the back of the document lid Solution: Turn off the pro duct, unplug the power cord, and the n use a soft cl oth to wipe the glass and the back of th e document lid . Cause: Debris might have been stuck on the gl ass or on the ba ck of the do cument lid. The product interprets anythi ng it detects on the glass as part[...]

Text is incorrec t or missing Try the foll owing so lutions. • Solution 1: Adjust the brightness in the soft ware • Solution 2: Cl ean the glass an d lid Solution 1: Adju st the brightness in the software Solution: Adjust the brightn ess in the softw are, and then rescan the ori ginal. Cause: The bri ghtness wa s not set correct ly. If this di [...]

Door open Solution: Cl ose the print cartridge door. Cause: The print cartridge doo r was open. Firmware re vision mismatch Solution: Conta ct HP support f or service. Go to: www.hp.com/support . If prompted, choose your country/regi on, and then clic k Contact HP for information on callin g for te chnical support. Cause: The revision n umber of th[...]

Missing HP Photosmart So ftware Try the foll owing so lutions. • Solution 1 : Install the HP Photosmart Softw are • Solution 2: Check the connection from t he product to your computer Solution 1: In stall the HP Pho tosmart Soft ware Solution: Install the product so ftware that came w ith the product . If it is in stalled, restart your comput e[...]

File messages The followi ng is a list of file-related e rror messages: • Error reading or writi ng the fil e • Unreadable fi les. NN files cou ld not be read • Photos not found • File n ot found • Invalid f ile name • Supported file t ypes for the product • File corrupted Error re ading or wr iting the file Solution: Check t o see if[...]

File not found Solution: Close some ap plications and try the task a gain. Cause: There was not enoug h available memory on your com puter to creat e a print preview f ile. Invalid fil e name Solution: Make sure that you are no t using any invalid symbol s in the file name. Cause: The fi le name you ent ered was invalid . Supported file ty pes for [...]

General u ser messages The followi ng is a list of messag es related to comm on user errors: • Cannot crop • Borderless printi ng error • Memo ry ca rd e rror • Memory card is locked • Out of disk space • Card access error • Use only one card at a time • Card is inserted incorrectly • Card is damag ed • Card is not fully in sert[...]

Memory card erro r Try the foll owing so lutions. • Solution 1: Re move all but one mem ory card • Solution 2: Push the m emory card al l the way forward Solution 1: Remove all bu t one memor y card Solution: Remove al l but on e memory card. The prod uct reads the re maining memory card and displays the f irst photo stored o n the memory card.[...]

If more than one memory ca rd is inserted, an error message will app ear on the display. Remove the addi tional memo ry card to resolve t he problem. Cause: Multi ple mem ory cards were inserted in the prod uct. Card is i nserted inco rrectly Solution: Turn the memo ry card so that the label faces up a nd the contac ts are facing the p roduct, and [...]

Paper up side do wn Solution: Load paper in the paper tra y print si de down. Cause: Paper in the pa per tray was up side down. Paper o rientat ion erro r Solution: Insert paper int o the paper tray wi th the short edge fo rward and the print side down. Slide the paper forward u ntil it stop s. Cause: Paper in the pa per tray was in la ndscape orie[...]

Cause: The indicated print cartridges were est imated to be l ow on ink and might need to be replaced soo n. Need alignment or al ignment failed Try the followi ng solutions to resolve the issue. So lutions are l isted in orde r, with the m ost likely solution f irst. If the first soluti on does not solve th e problem, conti nue trying th e remaini[...]

Solution 3: Make su re the protective tape is removed from the pr int cartridges Solution: Check each print cartridge. The tape might have been removed fro m the copper-colo red contacts, but stil l might cover the i nk nozzles. If the tap e is still covering the ink nozzles, care fully remove the tape from the print cartridg es. Do not touch the i[...]

Solution 5: Print cartri dge might be defective Solution: If t he alignment erro r persists and you cannot clear it, yo ur print cartrid ge might be defe ctive. Check to se e if your print cartridge is still under warranty and e nd of warranty date ha s not been reac hed. • If the end o f warranty date has been reached, purchase a n ew print ca r[...]

4. Remove the black print cart ridge from the slo t on the right. Do not touch the i nk nozzles or the copper-colo red contacts. Ch eck for possible da mage to the copper - colored contacts or ink nozzles. Make sure the clea r plastic tape has b een remove d. If it is st ill covering the ink nozzles, g ently remove the clear plastic tape by using t[...]

HP recommen ds that you use genuine H P print cartridg es. Genuine H P print cartridges are designed and tested with HP pr i nters to help yo u easily produce gre at results, time aft er time. NOTE: HP cannot gu arantee the quality or reliabilit y of non-HP supplies. Printer service or repai rs required as a resul t of using of a n on-HP supply wil[...]

3. Lightly press down on the print cartri dge to release it , and then pull it to wards you out of the s lot. NOTE: Do not remove bot h print cartri dges at the same t ime. Remove an d clean ea ch print cartridg e one at a time. Do not le ave a print car tridge outsi de the HP Photosmart for more than 30 minutes. 4. Inspect the pri nt cartridge con[...]

9. Repeat if ne cessary for the oth er print cart ridge. 10. Gently clos e the print cartridge doo r and plug t he power co rd into the back of the product. Cause: The print cartridge was missing. If this did no t solve the i ssue, try the next so lution. Solution 2: Remove the tape from the print cartridges Solution: Check e ach print cartridge. T[...]

Solution 3: Remov e and reinser t the print car tridges Solution: One or both of the print cartridg es are not inst alled or are installed incorrectly. Remove a nd reinsert the print cartridges and verif y that they are f ully inserted and locked in place. If the proble m persists, clean the copp er-colored contacts of the print cartridge s. To cle[...]

8. Hold the p rint cartridge with the HP logo on top, a nd insert t he print cartridge ba ck into the slot. Ma ke sure you push th e print ca rtridge i n firmly until i t snaps into place. 9. Repeat if ne cessary for the oth er print cart ridge. 10. Gently clos e the print cartridge doo r and plug t he power co rd into the back of the product. Caus[...]

removed from each pr int cartridge. Wh en plastic tape covers the pri nt cartridge contacts, the pro duct cannot detect that the print cartridge i s installed. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: When t he product de tected tha t only one prin t cartridge is[...]

Also, make sure the print cartridges are installed into the correct slots. To make sur e the print cartr idges are installed c orrectl y 1. Make sure the product i s turned on. CAUTION: If the pro duct is turned off when you open the print cartrid ge door to access the pr int cartridges, it w ill not release t he cartridges f or changing. You might[...]

5. Reinsert the pri nt cartridge by sliding it forward int o the slot on the rig ht. Then push the print cartridge forward until it clicks in to the socket. 6. Repeat steps 1 an d 2 for the tri-colo r print cartridge on the left side. Cause: The i ndicated pri nt cartridge w ere in stalled incorrectly . If this di d not s olve the issue, try the ne[...]

2. Wait until the print carriag e is idle and silent, an d then unpl ug the pow er cord from the back of the prod uct. 3. Lightly press down on the print cartridge to release it, an d then pull it towards you out of the slo t. NOTE: Do not remove both print cartridg es at the same time. Re move an d clean each prin t cartridge o ne at a t ime. Do n[...]

9. Repeat if necessary for the other pri nt cartridg e. 10. Gently close the print cartridge doo r and plug th e power cord into th e back of the produc t. Cause: The pri nt cartridge contacts nee ded to be clean ed. If this di d not s olve the issue, try the next so lution. Solution 3: Rep lace the print cartri dge Solution: Replace the ind icated[...]

If it appea rs that you are using t he correct print cartridges, proce ed to the ne xt solution. For more information, see: “ Replace t he cartrid ges” on page 48 Cause: The indicated print cartridges were no t compat ible with the produ ct. If this did no t solve the i ssue, try the next so lution. Solution 2: Contact HP s upport for serv ice [...]

Also, make sure the print cartridges are installed into the correct slo ts. To make sur e the print cartri dges are ins talled co rrectly 1. Make sure th e produ ct is tu rned on. CAUTION: If the product is turned off when you o pen the print cartridge door to access the print cartridges, it wi ll not release the cartri dges for changing . You migh[...]

5. Reinsert the pri nt cartridge by slid ing it forw ard into the slot on the right . Then push the pri nt cartridge forward until it clicks into the socket. 6. Repeat steps 1 a nd 2 for the tr i-color print cart ridge on the left side. NOTE: If the print cartri dges are installed i n the wrong slo ts and you canno t remove them from t he product, [...]

If the message does n ot indicate whi ch cartridge is causing the problem, foll ow these steps to determine w hich cartridge i s the problem cartridge. Af ter you de termine whic h cartridge is t he problem cartrid ge, contin ue with t he first solut ion. To determine wh ich print cartri dge is having the problem 1. Make sure the produ ct is on. CA[...]

5. Close the pri nt cartridge door. 6. Check to see if the e rror has been resolved. • If the erro r has been resolved, then there is a pro blem with the bl ack print cartridge. • If the er ror has not been resol ved, contin ue to the next ste p. 7. Open the print cart ridge door and reinsert the black pri nt cartridge by slid ing it forward in[...]

Also, make sure the print cartridges are installed into the correct slo ts. To make sur e the print cartri dges are ins talled co rrectly 1. Make sure th e produ ct is tu rned on. CAUTION: If the product is turned off when you o pen the print cartridge door to access the print cartridges, it wi ll not release the cartri dges for changing . You migh[...]

5. Reinsert the pri nt cartridge by slid ing it forw ard into the slot on the right . Then push the pri nt cartridge forward until it clicks into the socket. 6. Repeat steps 1 a nd 2 for the tr i-color print cart ridge on the left side. Cause: The indicated print cartridges we re installe d incorrectly. If this did no t solve the i ssue, try the ne[...]

To clean the pr int cartrid ge contacts 1. Turn on the product and open the prin t cartridge do or. The print ca rriage moves to the far ri ght side of t he product. 2. Wait until the print carriage is idle and silent, and then unplu g the power co rd from the back of the produ ct. 3. Lightly press down on the print cartri dge to release it , and t[...]

8. Hold the p rint cartridge with the HP logo on top, a nd insert t he print cartridge ba ck into the slot. Ma ke sure you push th e print ca rtridge i n firmly until i t snaps into place. 9. Repeat if ne cessary for the oth er print cart ridge. 10. Gently clos e the print cartridge doo r and plug t he power co rd into the back of the product. Caus[...]

HP recommends tha t you have an new print cartridge available, to avoid prin ting delays. NOTE: Ink levels migh t not be availa ble for the indicate d print cart ridges. Cause: The ge nuine HP ink cartridge was previously used in some other p roduct. Original HP ink h as been d epleted Solution: Follow the pro mpts on the d isplay to contin ue, or [...]

Chapter 12 102 Solve a problem Solve a problem[...]

13 Stop the current job To stop a c urrent job from the product ▲ Press Cancel on the control panel. If th e current job does not st op, press Cancel again. It can take a few moments fo r the current job to be cancelled. Stop the current job 103 Stop the current job[...]

Chapter 13 104 Stop the current job Stop the current job[...]

14 Technical information The technical specifications and international regu la tory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart. This section contains the following topics: • Notice • Specifications • Environmental product stewar[...]

Paper specifications Type Paper weight Paper t ray * Plain paper 20 to 24 lb. (75 to 90 gsm) Up to 80 (20 lb. paper) Legal paper 20 to 24 lb. (75 to 90 gsm) Up to 80 (20 lb. paper) Index cards 110 lb. index max (200 gsm) Up to 30 Hagaki cards 110 lb. index max (200 gsm) Up to 40 Envelopes 20 to 24 lb. (75 to 90 gsm) Up to 10 5 x 7 inch (13 x 18 cm)[...]

to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts hav e been designed to a ccess quickly for efficient disassembly and repair. For more information, visit HP’s C[...]

HP inkjet sup plies recycl ing progr am HP is committed to protecting the environmen t. The HP Inkjet Supplies Recycling Program is available in many countries/regio ns, and lets you recycle used print ca rtridges and ink cartrid ges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalciti zenship/environment[...]

Disposal of waste equipmen t by users in private h ousehold s in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This sy mbol on the product or on its pac kaging indicates that this pr oduct must not be disposed of with y our other household w a ste . Instead, it is y our res ponsibility to dispos[...]

Toxic and ha zardous subs tance table Regulato ry notices The HP Photosmart meets product requirements fr om r egulatory agencies in your cou ntry/region. This section contains the following topics: • Regulatory model identification number • FCC statement • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan ab[...]

FCC statem ent FCC sta tement The Unit ed St ates F ederal C ommuni cations Commissi on (in 4 7 CFR 1 5 . 1 05 ) has spec ified that the follo wing noti ce be brought to the attenti on of users o f this pr oduct . This eq uipment has been tes ted and f ound to compl y with the limits f or a Clas s B digital dev ice , pursuant to P art 1 5 of the FC[...]

Notice to user s in Korea Chapter 14 112 Technical information Technical information[...]

HP Photosmart C4700 s eries declar ation of confo rmity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 1 7050-1 : # C o D SNPRH-0803-01 Rev A Supplier's Name: Hewlett-Packard Company Supplier's Address: declares, that the product 20, Jia Feng Road Waigaoqiao Free Trade Zone Pudong, Shanghai ˈ PRC 200131 Product Name and Mo[...]

Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to u sers in Braz il • Notice to users in Canad a • European Union regulatory notice • Notice to u sers in Tai wan Exposure to radio freque ncy radi ation Exposure to r[...]

European Union re gulator y notice European Union Regula tory N otice Pr oducts bear ing the CE marking comply w ith the follo wing E U Directi ves: • Lo w V oltage Direc ti v e 2006/9 5/EC • EMC Direc tive 200 4/1 08/E C CE compliance o f this pr oduct is v alid onl y if pow er ed with the corr ect CE -mark ed A C adapter pr ov ided by HP . If[...]

Notice to user s in Taiwan Chapter 14 116 Technical information Technical information[...]

Index Symbols/Numerics 10 x 15 cm photo paper specifications 106 A after the support period 54 alignment failed 78 print cartridges 78 B buttons, control panel 12 C connection problems HP All- in-One will not turn on 55 connection types supported printer sharing 10 control panel butt ons 12 features 12 copy fit to page fails 67 specifications 106 t[...]

R recycle ink cartridges 108 regulatory notices regulatory model identification number 110 wireless statements 114 reinstall software 59 S scan crop incorrect 68 fails 70 scan specifications 106 text appears as dotted lines 68 text format incorrect 68 text incorrect 69 troubleshooting 68 security network, WEP key 8, 9 troubleshoot 8 software instal[...]