HP (Hewlett-Packard) ML110 G6 инструкция обслуживания

HP P r oLi an t ML1 00 Ser ies Se r v er Us er Gui de for HP Pro Liant M L110 G 6 and HP Pr oLia nt ML15 0 G6 Serv ers Abstract This d ocumen t is for th e p erson wh o inst alls, adm inister s, an d trou bles hoots ser vers and st orage syst ems. HP assum es you are qualifie d in th e servic ing of com puter equ ipmen t and t rain ed in r eco gniz[...]

© Copyright 2009, 2012 Hewlett - Packard D evel opmen t Com pan y, L. P. The i n formatio n containe d herein i s subject to chan ge with out not ice. T he onl y w arrant ies for H P pro ducts an d serv ices are set f orth in th e expr ess warran ty st atemen ts accom pany ing su ch produ cts an d se rvices . Not hin g here in sh ould be c onstr u[...]

Contents 3 C ontents Operations ................................................................................................................................... 7 Power up the server ...................................................................................................................................... 7 Power down the serve r ....[...]

Contents 4 Retaining th e recovery key/pas sword ................................................................................................ . 37 Enabling the Tru sted Platfo rm Module ................................................................................................ . 37 Software and configuration utilities .....................[...]

Conten ts 5 System o pen circuits and sho rt circuits ................................................................................................ 72 Exte rnal device pr oblems .................................................................................................................. 72 Audio problems ....................................[...]

Contents 6 Before you contact HP ................................................................................................................................ 95 Customer Self Repai r .................................................................................................................................. 95 Acronyms and abbreviations ..[...]

Operati ons 7 Oper ations P ower up th e server To power up t he server, press the P ower On/Standb y bu tton. P ower down the server WARNING: To reduce the risk of perso nal inju ry, electric shoc k, or damage to th e equipment, remove the power c ord to remove power from the ser ver. The f ront panel Power O n/Standby button does not completely s[...]

Operati ons 8 R emove the to wer bezel ( ML110 G6 servers) 1. Remove the ac cess panel (o n page 7 ). 2. To release th e bezel, push the left side o f the bezel. 3. Release the tab s, then tur n the bezel co unter - c lockwise to remove it. To replace th e compo nent, reverse the rem oval proc edure. For server - speci fic inf ormation, see t he in[...]

Setup 9 Se t up O ptional insta llation services Delivered by exp erienced, certifi ed engineers, HP C are Pack ser vices help you keep you r servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integ rate both hardware and software support into a single package. A number of service level[...]

Setup 10 In a tower configuration, leave at least a 7.6 - cm (3.0 - in) clearance space at the front and back of the server for proper ventilation. Rack server To allow for servicing and ad equate airflow, observe the following space and a irflow requirements when deciding wh ere to install a rack: • Leave a minimum clearance of 63.5 cm (25 in) i[...]

Setup 11 CAUTION: To reduce the risk of damage to the equipment when installing third - party options: • Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits. • Do not exceed the m anufac turer’s TMRA. P ower require ment s Installation of this eq[...]

Setup 12 R ack warnings WARNING: To reduce the risk of personal injury or da mage to the equipment, be sure that: • The leveling jacks a re exten ded to the fl oor. • The full weight of the rac k rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single - rack installation. • The racks are coupled togeth[...]

Hardware options i nstallation 13 H ar d w ar e optio ns installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify simi lar steps to str eamline the i n stallation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the driv es and [...]

Hardware options i nstallation 14 5. Open the processor locking lever and the processor socket retaining bracket. Do not remove th e proces so r s ocke t co ver . IMPO RTAN T: Be sure the pro cessor rem ains inside th e processor installati on tool. 6. If the pr ocessor ha s separated fro m the installation tool, carefully re - insert the proce sso[...]

Hardware options i nstallation 15 7. Align the processor installation tool with the socket, and then install t he processor. T HE PIN S O N TH E SYS TEM BO AR D AR E VE RY F RAG ILE A ND EASI LY DA MAGED . CAUTION: TH E PINS ON THE S YS TEM BOA RD A RE V ERY FRA GIL E AND EAS I LY DA MA GED. To avoid damage to the system board: • Never install o [...]

Hardware options i nstallation 16 8. Press the tabs on the processor installation too l to separate it from the processor, and then remove the tool. 9. Close t he processo r socket retainin g bracket and the processo r locki ng lever. The proce ss or s ock et cover is automatically ejected . Remove the co ver. CAUTION: Be sure t o close the process[...]

Hardware options i nstallation 17 13. For ML150 G 6 Servers, do o ne of the fo llowing: o Close or i nstall the tower bezel, as needed. o S lide the server back into the rack. 14. Power u p the server (on page 7 ). SAS and SATA_hard dr ive options The HP ProLiant ML150 G6 Server supports up to eight hard drives: • SATA hard drives only with the e[...]

Hardware options i nstallation 18 R emovable m edia device option (ML110 G6 ser vers) This process only represent s one installation method. For instructions for installing th e media dev ice into a specific server, see the insta llation sh eet that ships wi th the server or th e HP website ( http://www.hp.com/go/bizsu pport ). To install the compo[...]

Hardware options i nstallation 19 8. Connect the data and power c ables. 9. Conn ect the cab les to the system boa rd or to an expansion board, as directed by the option documentation. 10. Slide the server back into the rack. 11. Install the access panel. 12. Install t he tower bezel. 13. Power u p the server (on page 7 ). R emovable m edia device [...]

Hardware options i nstallation 20 4. Press the fan holder release tab, and then re move the fan holder. 5. Remove the bez el blank. HP recommends that you remove all bezel blanks to facilitate drive installation. 6. Slide the media device part of the way into the bay. 7. Connect the SATA power cable to the media drive. 8. Connect the device cable t[...]

Hardware options i nstallation 21 13. Power u p the server (on page 7 ). M emory opti ons (ML 110 G6 se rvers) The memory sub system in th is server suppor ts UDIMM s. In this sec tion, the term "DIMM" is used. W hen specified as UDIMM, the information applies to that type only. All memo ry installed in the server must be the same type. T[...]

Hardware options i nstallation 22 IMPO RTAN T: This server d oes not support mixing RDIMMs and UDIMMs. Attempting to m ix these two types causes the server to halt during BIOS initialization. The memory sub system may be popul ated with eith er RDIMMs or UDIM Ms, but m ixing the two types is n ot supported. To determine DIMM characteristics, use th[...]

Hardware options i nstallation 23 • Two DIMMs (interleaving) install in slo t 2 and slot 4 f or optimal performance. M emory opti ons (ML 150 G6 se rvers) IMPO RTAN T: This server does not support mixing RDIM Ms and UDIMMs. Attempting to mix these two types causes the server to halt during BIOS initialization. The memory sub system in th is serve[...]

Hardware options i nstallation 24 Dual - and qu ad - rank DIMMs provide the greatest capacity with the existing memory technology. Fo r example, if current DRAM technology supports 2 - GB single - rank DIMMs, a dual - rank DIMM would be 4 - GB, and a quad - rank DIMM would be 8 - GB. DIMM id entifi cat ion IMPO RTAN T: This server does not support [...]

Hardware options i nstallation 25 Advanced Memory Protectio n options are conf igured in RBSU. If the requested AMP mode is not supported by the installed DIMM configuration, the serv er boots in Adv anced ECC mode. For more information, see " HP ROM - Based Setup Utility (" ROM- Based Setup Utility " on pa ge 38 )." For the lat[...]

Hardware options i nstallation 26 Populated slots (per channel) Rank Spe eds supported (MHz) 1 Single- or dual - rank 800, 13 33, 1066 1 Quad - rank 800, 1066 2 Single- or dual - rank 800, 10 66 2 Single- , dual - , or qu ad - rank 800 Advan ced E CC popu latio n gu idel ines For Advanced ECC mode configurations, observe the following guidelines: ?[...]

Hardware options i nstallation 27 o HP ProLiant ML11 0 G6 server o HP ProLiant ML15 0 G6 server CAUTION: To prevent improper cooling and thermal damage, do not operate the serv er unless all PCI slots have either an e xpansion slot cover or an ex pansion board installed.[...]

Hardware options i nstallation 28 6. Remove the ex pansion sl ot cover. IMPO RTAN T: It may be nec essary to remove the slo t cover next to the slot in wh ich you are installing a board. 7. Install t he expansion board. 8. Close t he slot co ver retainer. 9. Connect any required in ternal cables to the expansion board. For more information, see the[...]

Hardware options i nstallation 29 13. Connect any required external cables to the expansion board. 14. Power u p the server (on page 7 ). Installing a storage contr oller IMPO RTAN T: For additional installation and co nfiguration information, refer to the documentation that ships with the option. To install the component: 1. Power do wn the server[...]

Hardware options i nstallation 30 1. Power do wn the server (on page 7 ). 2. For ML110 G 6 servers, exte nd the server fr om the rac k. 3. For ML150 G6 serv ers, do on e of the fol lowing: o Unlock an d remove the bezel (" Rem ove the tower bez el (ML150 G6 ser vers) " on page 8 ). o Extend the serve r from the rack. 4. Remove the ac cess[...]

Hardware options i nstallation 31 CAUTION: After the server is powered down, wait 15 seconds and th en check t he amber LED before unplugging the cable from the cache module. If the amber L ED blinks after 15 seconds, do not remove the cable from the c ache module. The cac he module is backing up data, and data is lost if the cable is detached. IMP[...]

Hardware options i nstallation 32 7. Connect the c able to the cache module. 8. Install the battery pack. 9. Connect the cable to the controller. 10. Route the cable. 11. Install the access panel. 12. For ML110 G 6 servers, sli de the server back i nto the rack. 13. For ML150 G 6 servers, do one of the f ollowing: o Close or i nstall the tower beze[...]

Hardware options i nstallation 33 Installing t he FBWC module and capacit or pack To install the component: CAUTION: The cache module connector does not use the industry s tandard DDR3 mini DIMM pinout. Do not use this c ontroller with cache mo dules designed for other controller models, because the controller can malfunction and you can lose data.[...]

Hardware options i nstallation 34 9. Install the cache module. 10. Install the capacitor pack. 11. Route the cable. 12. Install the access panel. 13. For ML110 G 6 Servers, sl ide the ser ver back into the rack. 14. For ML150 G 6 Servers, do o ne of the fo llowing: o Close or i nstall the tower bezel, as needed. o Slide the server into the rack . 1[...]

Hardware options i nstallation 35 2. Retainin g the recovery ke y/password (on page 37 ). 3. Enabling the Trusted Platform Module (o n page 37 ). Enabling the TPM requ ires a ccessing R BSU (" RO M- Based Setup Utility " on page 38 ). For more information about RBSU, see the HP website ( http: //www.hp.co m/go/ilomgmtengine/docs ). TPM in[...]

Hardware options i nstallation 36 CAUTION: Any attempt to remove an installed TPM from the system board breaks or di sfigures the TPM security rivet. Upon locating a broken or disfigured riv et on an installed TPM , administrators should consider the sy stem compromised an d take appropriate measures to ensure the integrity of the system data. 7. I[...]

Hardware options i nstallation 37 R etaining t he recove ry key /pas sword The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after BitLocker™ is en abled. Wh en using BitLo cker™, alwa ys retain t he recovery key /password. The recovery key/password i s required to enter R ecovery Mode after BitLoc k[...]

Software and con fig uration utilities 38 S o ft w ar e and conf igur ati on u tilit ie s R OM - Based Setup Utility RBSU, an embedded configuration utility, performs a wide range of configuration activities that may include: • Configuring s ystem devices and installed options • Displaying system information • Selecting the primary boot contr[...]

Software and con fig uration utilities 39 NOT E: If the boot drive is not empty or has been written to in the past, ORCA does not automatically confi gure the array . You must run ORCA to configur e the array settings. Drive con fig urat ion RA ID f unct ion (s mart arra y con tr olle r) RAID f unction (soft ware ) 2 0 or 1 0 or 1 3 5 — 4 6 or 10[...]

Software and con fig uration utilities 40 • Remains available any time that the server is on • Displays on - screen tips for individual steps of a conf iguration procedure • Beginning with ACU version 8.28.13.0, provides diagnostic f unctionality on the Diagnostics tab (formerly known as Array D iagnostics Utility). For optimum performance, t[...]

Software and con fig uration utilities 41 M anagement to ols R OMPaq utilit y The ROMPaq utility enables you to upgrade the sy stem firmware (BIOS). To upgrade the firmware, insert a ROMPaq USB Key into an available USB port and boot the system. In addition to ROMPaq, Online Flash Compon ents for Wi ndows and Linux oper ating systems ar e available[...]

Softwa re and config uration utilities 42 Legacy USB support provides USB functionality in env ironments where USB s upport is not available normally. Specifically, HP provides leg acy USB functionality for the following: • POST • RBSU • Diagnostics • DOS • Operating environments which do not provide nativ e USB support R emote supp ort a[...]

Software and con fig uration utilities 43 IMPO RTAN T: Always perform a backu p before installing or updating device drivers. O perating System Versi on Support For information about specific versions of a suppor ted operating system, refer to the operating system support matrix ( http://www.hp. com/go/supportos ). S ubscrib er's choice HP&apo[...]

Software and con fig uration utilities 44 C reating a RAID volume 1. Enable SATA RAID functionality in RBSU (" Enabling the SATA RAID feature in RBSU " on page 43 ). 2. After the system reboots, p ress F8 to activate the RAID Co nfiguration Utility. 3. From the Option menu, select A rray Conf igu rat ion Ut ili ty . 4. Verify that two SAT[...]

Software and con fig uration utilities 45 U SB diske tte an d CD - ROM drives For driver installation purposes, a US B diskette drive and USB CD - ROM dr ive are su fficien t, unless o therwise indi cated in driver - specific documentation. NOT E: Do not use a USB drive key in place of the diskette drive. The O S does not support dri ver installati[...]

Software and con fig uration utilities 46 IMPO RTAN T: The LO100i option kit is requi red to use the Virtual Floppy feature. For more informat ion, see the HP ProLiant Lights - Out Remote Managem ent User Guid e on the HP website ( http://h20000.www2.hp.c om/bizsupport/TechSupport/Home.jsp ). 1. Ensure that a network cable is connected to the LO100[...]

Troubleshooting 47 T r oubleshooting P re - diagnosti c steps WARNING: To avoid potential problems, ALWAYS read the warnings and cau tionary information in the serve r documentation before removing, repla cing, reseat ing, or modifying system compo nents. IMPO RTAN T: This guide provides information for multiple servers. Some information may not ap[...]

Troubleshooting 48 This symbol in dicates the pr esence of a h ot surface or hot compon ent. If this surfac e is contacted, the potential for injury exists. WARNING: To reduce th e risk of injury from a hot component, allow the surface to cool before touching. 20.41 - 27.2 2 kg 47.18 - 60 lb This symbol in dicates that the compo nent exceeds the r [...]

Troubleshooting 49 20.41 - 27.2 2 kg 47.18 - 60 lb WARNING: To redu ce the risk of personal injury or damage to the equipment: • Observe local o ccupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift an d stabilize the chassis during installation or removal. • The server is unstabl e [...]

Troubleshooting 50 6. Collect all tools and utilities, such as a Torx screwdriver, lo opback adapters, ESD wrist strap, and software uti lities, n ecessary to tro ubleshoo t the problem . HP recommen ds you have acc ess to the server doc umentat ion for server - specific information. C ommon probl em re solution Loose con nec tions (on page 50 ) Se[...]

Troubleshooting 51 HP offers a subscript ion service that can prov ide notification of firmw are updates. For more information, see " Subscr iber's Choice (on pa ge 43 )." For detailed information on updating firmware, see " Firmware maintenance (on page 80 )." D IMM ha ndling guidel ine s CAUTION: Failu re to properly hand[...]

Troubleshooting 52 On line/activity LED (gr een) Fault/UI D LED (amber/blue) Inte rpre tat ion On, off, o r flas hing Alternatin g am ber and blue The drive has failed, or a predictive failure alert ha s been received for this drive; it also has been selected by a management applicati on. On, off, o r flas hing Steadily blue The drive is operating [...]

Troubleshooting 53 S tart d iagnosis flowchart Use the following flowchart and table to start the diagnostic process. Item See 1 " General diag nosi s flo wchart (on page 53 )" 2 " Power - on problems f lowchart (on page 55 )" 3 " POST problems f lowchart ( on page 57 )" 4 " OS boot problems flowchart (on page 59 [...]

Troubleshooting 54 Item See 4 The most rec ent version of a particular serve r or option firm ware is av ailable on the HP website ( http://www.hp.com/support ). 5 " General memory pro blems are occurring (on page 70 )" 6 • Server maintenance and service guide, located on the Easy Set - up CD or the HP website ( http://www.hp.com/produc[...]

Troubleshooting 55 P ower - on p roble ms flowcha rt Symptoms: • The server does not po wer on . • The system pow er LED is off or am ber.[...]

Troubleshooting 56 NOT E: For the location of se rver LEDs and information on their statuses, refer to the serve r documentation. Possible ca uses: • Improperly seated or faulty power supply • Loose or fau lty power co rd • Power sour ce problem • Power on circuit problem • Improperly seated component or interlock problem • Faulty inter[...]

Troubleshooting 57 P OST prob lems flow chart Symptoms: • Server does not complete P OST NOT E: The server has co mpleted PO ST when the syste m attempt s to access t he boot device. • Server com pletes POST with errors Possible pro blems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device[...]

Troubleshooting 58 Item See 1 Server maintenance and service guide, located on the Easy Set - up CD or the HP website ( http://www.hp.com/products/servers/platforms ) 2 " Loose connec tions (on page 50 )" 3 " General memory pr oblems are occu rrin g (on pag e 70 )" 4 • " Hardware pr oblems (on pag e 61 )" • Server [...]

Troubleshooting 59 O S boot prob lems f lowchart Symptom: Server does not boot a previously installed operating system. Possible ca uses: • Corrupted operating system • Hard drive subsystem pro blem Item See 1 " HP Insi ght Dia gnosti cs (on p age 40 )" 2 • " Operating system problems (on page 78 )" • " HP contac t [...]

Troubleshooting 60 S erver fau lt indi cations f lowcha rt Symptom: Server boots, but the internal health L ED or external health LE D is red or amber. NOT E: For the location of se rver LEDs and information on their statuses, refer to the serve r documentation. Possible ca uses: • Improperly seated or faulty internal or e xternal component • U[...]

Troubleshooting 61 • System overtemp eratur e condition Item See 1 Server maintenance and service guide, located on the Easy Set - up CD or the HP website ( http://www.hp.com/products/servers/platforms ) 2 " Power - on problems f lowchart (on page 55 )" 3 " HP Insi ght Dia gnosti cs (on p age 40 )" 4 • " Hardware pr obl[...]

Troubleshooting 62 Internal system problems (on page 66 ) System open circuits and short circuits (on page 72 ) External device problems (on page 72 ) Audio problems (on page 73 ) Printer problems (on page 74 ) Mouse and keyboard problems (on page 74 ) Modem problems (on page 74 ) Network controller problems (on page 76 ) P ower probl ems P ower so[...]

Troubleshooting 63 U PS pr oble ms U PS is not work ing properly Acti on : 1. Be sure the UPS batteries are charged to the proper level fo r operation. See the UPS documentation for details. 2. Be sure the UPS po wer switch i s in the On positi on. See the UPS docu mentatio n for the location of the switch. 3. Be sure the U PS software is updated t[...]

Troubleshooting 64 2. Refer to t he release notes i ncluded wi th the hardwa re to be sure the pro blem is not cau sed by a last minute change to the ha rdware release. If no documentation is available, refer to the HP support website ( http://www.hp.c om/support ). 3. Be sure the n ew hardware is in stalled prop erly. Refer to t he device, server,[...]

Troubleshooting 65 CAUTION: Only autho rized technicians trained by HP should attempt to remove the system board. If you believe the sy stem board requires replacement, contact HP Technical Support (" HP contact information " on page 95 ) before p roceedin g. o If the sys tem fails in this mini mum configuration, on e of the primary compo[...]

Troubleshooting 66 I nternal system problem s CD- ROM and D VD driv e pro blem s System d oes not boot from the d rive Acti on : 1. Be sure the dr ive boot ord er is set so that t he server boots fr om the CD - ROM drive firs t. 2. If the CD - ROM drive j umpers are set t o CS (the fac tory d efault), be sure the C D - ROM dr ive is installed as de[...]

T roubleshooting 67 DAT drives require cleaning eve ry 8 to 25 hours of use or the y may fail intermittently whe n usi ng marginal or bad media. Be s ure you are following the proper cleaning procedures described in the device and server documentation. NOT E: New DAT tapes may contain debris that will contaminate the DAT drive read/write head. If u[...]

Troubleshooting 68 2. Check for and disconnect any non - bootable USB devices. D iskette drive cannot write to a diskette Acti on : 1. If the diskette is not formatted, format the diskette. 2. Be sure the di skette is not wr ite protec ted. If it is, use ano ther diskette o r remove the write protec tion. 3. Be sure you are attempting to write to t[...]

Troubleshooting 69 N o hard drive s are recog nized Acti on : 1. Be sure no power probl ems (on page 62 ) exist. 2. Check for loose connections (on page 50 ). 3. Be sure that the controller supports the hard driv es being install ed. 4. Be sure the c ontrol ler has the most recen t firmware. 5. If the c ontroller sup ports lic ense keys and the con[...]

Troubleshooting 70 Server response time is slower than usual Acti on : Be sure t he hard drive is not full, and increase the amount of free space on the hard drive, i f needed. It is recommended that hard drives should have a minimum of 15 percent free space. M emory pr oble ms G eneral memory problems are occurr ing Acti on : • Isolate and minim[...]

Troubleshooting 71 S erver fails to recogniz e existing memory Acti on : 1. Reseat the mem ory. Use care when handling DIM Ms (" DIMM handling guidelines " on page 51 ). 2. Be sure the m emory is co nfigured proper ly. See the server do cumen tation. 3. Be sure a memory count error did not occur (" Memory count error exists " on[...]

Troubleshooting 72 C AUTION: Remo val of some processo rs and heatsi nks require sp ecial co nsideratio ns for replacement , while oth er processo rs and heatsin ks are integrated a nd canno t be reused onc e separated. Fo r specifi c instruct ions for the server you are trou bleshootin g, refer to processor informat ion in the server user guide. 5[...]

Troubleshooting 73 1. Power up the monitor and be sure the monitor light is on, indicating that the monitor is receiving powe r. 2. Be sure the monitor power cord is plugged into a worki ng grounded (earthed) AC outlet. 3. Be sure the monitor is cabled to the intended server or KVM connection. 4. Be sure no loose co nnections (on page 50 ) exist. o[...]

Troubleshooting 74 P rinter p roblems P rinter does not print Acti on : 1. Be sure the pr inter is po wered up and online. 2. Be sure no loose connecti ons (on page 50 ) exist. 3. Be sure the correct printer drivers are installed. P rinter output i s gar bled Acti on : Be sure the correct printer drivers a re installed. M ouse and keybo ard pro ble[...]

Troubleshooting 75 N o res ponse oc curs whe n you ty pe AT command s Acti on : Reco nfigure t he COM port address f or the modem . 1. Be sure the c ommun icatio ns software is set to t he COM port to whi ch the modem is con nected. 2. Chec k IRQ settings i n the software and on the modem to be su re no confli ct exists. 3. Type AT&F at the com[...]

Troubleshooting 76 2. Be sure no line interf erence exists. Retry the c onnecti on by dialin g the number sever al times. If conditions remain poor, contact the telephone company to have the line tested. 3. Be sure an incoming call is not breaking the connection due to call waiting. Disable c all waiting, and then reestablish the connection. A T co[...]

Troubleshooting 77 3. Be sure the network cable is working by replacing it with a known functional cable. 4. Be sure a software problem has not cau sed failure. Refer to the operating system documentation for guidelines on adding or replacing PCI Hot Plug devices, if applicable. 5. Be sure the ser ver and op eratin g system supp ort the co ntroller[...]

Troubleshooting 78 P roblems ar e occurr ing with the netw ork interco nnect bl ades Acti on : Be sure t he network interco nnect bla des are properly seated and c onnect ed. S oftware prob lems The best sourc es of info rmation for software problems are the operating system and applicatio n software documentation, whic h may also point to fault de[...]

Troubleshooting 79 O perating system updates Use care when applying operating system updates (Service Packs, hotfixes, and patches). Before updating the operatin g system, read t he release not es for each upda te. If you d o not require specific fixes from the update, it is recommended that you do not apply the updates. Some updates overwrite file[...]

Troubleshooting 80 L inux operatin g systems For trou bleshooti ng information spec ific to Linu x operating system s, refer to t he Linux for Pro Liant website ( http://h18000.w ww1.hp. co m/produc ts/servers/linu x ). A pplica tion soft ware proble ms S oftwar e locks u p Acti on : 1. Check the applicati on log and operating system log for entrie[...]

Troubleshooting 81 The process o f updating system or option firmwa re is referred to as a flash process or flashing the ROM . A firmware or ROM flash rem oves the existin g version o f firmwar e from the RO M and replaces i t with a mo re recen t version . Update the firmware to do the following: • Support new har dware, suc h as a proc essor re[...]

Troubleshooting 82 To flash the ROM using ROMPaq: 1. Download the system ROMPaq u tility diskette or USB drive key for each targe t server. RO MPaq downloads are available on the HP website ( http://ww w.hp.com/support ). 2. Shut down each target ser ver, and then reboot u sing the correct RO MPaq diskette or USB drive key for that server. 3. Follo[...]

Troubleshooting 83 C ontacting HP Contacting HP technical support or an au thorized reseller (on page 83 ) Server information you need Operating system i nformat ion you need (on page 84 ) C ontactin g HP technical support or an authorized reseller Before contacting HP, always attempt to resolve problems by completing the procedures in th is guide.[...]

Troubleshooting 84 • Specific software informa tion: o Operating system information (" Operat ing system info rmation yo u need " on page 84 ) o List of third - party, HP, and Compaq software installed o PCAnywhere information, if installed o Verification of latest drivers installed o Verification of latest ROM/BIOS o Verification of la[...]

Troubleshooting 85 L inux operat ing systems Collect the following information: • Operating system distribution and version Look for a f ile named /etc/ distributi on - release (for example, /etc/red hat - rel ease) • Kernel version in use • Output from the following commands (performed by root): o lspci -v o uname -a o cat /proc/meminfo o ca[...]

Battery 86 B at ter y If the server no longer automatic ally displays the correct date and time, you m ay need to replace the battery that provides power to the real - time clock. Under normal use, battery life is 5 to 10 years. WARNING: The co mputer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.[...]

Battery 87 To replace th e compo nent, reverse the rem oval proc edure. For more in formation about batte ry replacement or proper disposal, contac t an authorized reseller or an authori zed service provider .[...]

Regulatory compliance notices 88 R e gulator y compli ance noti ce s R egulator y compliance identif ication numbe rs For the purpose of regulatory compliance certifications and identification, this prod uct has been assigned a unique regulatory model number. The regulatory model num ber can be found on the product nameplate label, along with all r[...]

Regulatory compliance notices 89 radio communications. However, there is no guarantee that interfer ence will not occur in a parti cular installation. If this equipment does cause harmful interference to radio or telev ision reception, which can be determined by turning the equ ipment off and on, the u ser is encouraged to try to correct the interf[...]

Regulatory compliance notices 90 This Class A digital apparatu s meets all requirements of the Canadian Interference - Causing Equipment Regulation s. Cet appareil numériqu e de la cla sse A respec te toutes l es exigence s du Règlem ent s ur le mat ériel brou illeur du Canada. Class B equipment This Class B digital apparatus meets all requi rem[...]

Regulatory compliance notices 91 This symbol on the product or on its packaging indicates that this product must not be disposed of with your o ther househ old waste. Instead, it is your r esponsibil ity to dispose o f your waste equipment by handing it over to a designated collectio n point for the recycling of waste electrical and electronic equi[...]

Regulatory compliance notices 92 Class B equipment C hinese noti ce Class A equipment L aser co mpliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and[...]

Regulatory comp li ance notices 93 For more information about battery replacement or proper disposal, contact an authorized reseller or an authori zed service provider . T aiwan battery rec ycling n otice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Ac t to indi cate the re[...]

Electrostatic discharge 94 E lectr o stati c disc h ar ge P reventing electrostatic disch arge To prevent dama ging the s ystem, be aware of the p recauti ons you need t o follo w when setting up t he system or h andling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static - sensiti ve d[...]

Techn ical support 95 T echni cal su ppor t H P contact informa tion For United States and worldwide contact inform ation, see the Contact HP website ( http://www.hp.com/go/assistance ). In the United States: • To contact HP by phone, c all 1 - 800 - 33 4 - 5144. For c ontinuous quality improvement, calls may be recorded or monitored. • If you [...]

Techn ical support 96 providers or service partners) identifies that the repair ca n be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Man datory — P arts for which customer self repair is mandatory. If you request H P to replace these parts, you will be ch[...]

Techn ical support 97 Pour plus d'informations sur le programme CS R de HP, contactez votre Maintene ur Agrée local. Pour plus d'inform ations sur ce programme en Am érique du Nord, co nsultez le sit e Web HP ( http://www.hp.com/go/selfrepair ). R ipar a zi one da parte del c li e nt e Per abbreviare i tempi di riparazione e garantire u[...]

Techn ical support 98 HINWEIS : Ei nige Teile sind n icht für Custo mer Self Repair ausgelegt. Um de n Garantieanspruch des Kunden zu erfüllen, mu ss das Teil von einem HP Servic epartn er ersetzt werden. I m illust rierten Teileka talog sind diese Teile m it „No“ bzw. „Nein“ gekennzei chnet. CSR - Teile w erden abhän gig von der Verfü [...]

Techn ical support 99 sustituc iones que l leve a cabo el clien te, HP se hará c argo de todos lo s gastos de envío y devolu ción de compon entes y escogerá la em p resa de transporte que se utilice para dicho servicio. Para obtener más información acerca del pro grama de Reparaciones del propio cliente de HP, póngase en contacto con su prov[...]

Techn ical support 1 00 Opcional – Peç as cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cli ente. N o entanto, se desejar que a HP as substitua, pode haver o u não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. OBSERVAÇÃO : Algumas pe?[...]

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Acronyms and abbrev iati ons 103 A c r on y ms and a bbr e v iati o ns ACU Array Configuration Utility AMP Advanced Memory Protection CS cable select DAT digital audio tape ESD electrostatic discharge IDE integrated devic e electroni cs IEC International Electrotechnical Commission IRQ interrupt request KVM keyboard, video, and mouse LO100 HP Light[...]

Acronyms and abbrev iati ons 104 PCI -X peripheral component interconnect exte nded PDU power distribution unit POST Power - On Self Test PPM processor p ower modu le RBSU ROM- Based Setup Utility RDIMM Registered Du al In - line Memory Module SAS serial attached SCSI SATA serial ATA TMRA recommended ambient operating temperature TPM trusted platfo[...]

Do cument ation f eedback 105 Doc umentati on feedbac k HP is committed to providing documentation that meets your needs. To help us impr ove the documentation, send any errors, suggestion s, or c omments to Docu mentation Feedback ( mailto:do csfeedback@hp.com ). Incl ude the document title and part number, version number, or the URL when submitti[...]

Index 106 A access panel 7 acoustics statement for Germany 93 application software problems 80 Array Configuration Utility (ACU) 39 AT commands 75, 76 audio 73 audio problems 73 authori zed reseller 83, 95 auto - configuratio n process 38 B backup, restoring 79 Basic Input/Output System (BIOS) 39, 41 batteries, in suffic ient warning when lo w 63 b[...]

Index 107 Federal Communications C ommission (FCC) notice 88, 89 firmware, updating 50, 80 firmware, version 50, 67 , 82 flash ROM 80 G general diagnosis flowchart 53 general protection fault 78 grounding methods 94 grounding requirements 11 H hard drive LED cable 17 hard drive LEDs 51 hard drive problems, diagnosing 68 hard drive, failure of 68 ha[...]

Index 108 P patches 79 PCI boards 65 phone numbers 83, 95 POST problems flowchart 57 power cord 48, 93 power distribution unit (PDU) 11 Power On button 7 power problem s 62, 63 power requi rements 11 power sourc e 62 power suppli es 62 powering down 7 powering up 7, 38 power - on problems flowchart 55 PPM (processo r power mo dule) 71 PPM failure L[...]

Index 109 UPS (uninterruptible power supply) 11, 63 USB CD - RO M d rive 44, 45 USB de vic es 44, 45 USB support 41 utilities 38 V ventilation 9 VGA 73 video colors 73 video problems 72, 73 W warnings 12, 48 website, HP 95 when to reconfigure or relo ad software 79[...]