HP (Hewlett-Packard) DV6-6C48US инструкция обслуживания

User Guide HP Notebook[...]

© Copyright 2011 Hewlett-Packa rd Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademar k of its prop[...]

Safety warning notice WARNING! To reduce the possibility of heat-related inju ries or of ove rheating th e computer, do not place the compu ter directly on your lap or o bstruct the computer air ven ts. Use the computer only on a hard, flat surface. Do n ot allow another hard surface, such as an adjoinin g optional printer, or a soft surface, such [...]

iv Safety warning no tice[...]

Table of contents 1 Introduction ............ ......... ......... ........... .......... ........ ............ ......... ......... ............ ........ .. ................. .......... .......... . 1 Important first steps .............. .......... .......... .......... .......... ............ .......... .......... ........... ........ ......... ...[...]

Settin g up a new WLAN ne twork .......... ........... .......... ........... ............ ......... ............ ............ 22 Configur ing a wire less ro uter ............................ ................................................ 22 Protecting your WLAN .......... ............. ........... .......... .............. .......... .......... [...]

7 Power management ....... .......... ......... ............ ........ ......... ............ ........ ........... ......... .......... .. ............... ........ .... 41 Inserting or removing the battery ............... ............ ............... ............ ............. ............... ........... ........... 41 Inser ting the battery .......[...]

Connecting a USB device .......... .......... ........... ......... ......... ........... ......... ......... ........... ......... 54 Removing a USB device .............. ......... .......... .......... ......... ........... ......... ......... ............ ....... 54 Using optional external devices ......... ........... .............. ...........[...]

Installing critical s ecurity updates ...... .......... ........ ............ ........... ........ ............ .......... .......... ... ........... .. 76 Installing an optional security cable ......... .... ........ ............. ............ .............. ............... ........... ... ........... 76 Using the fingerpri nt reader (select mode [...]

The optical disc tray does not open for removal of a disc ................... .............. ............. .... 91 The co mputer d oes not d etect the disc dr ive ...... .......... ............ .................... .................... . 92 A disc does not play ................... ........... ........... ............... ............ .......... ....[...]

1I n t r o d u c t i o n This guide contain s details about yo ur computer's compo nents, such as ports and jacks. It describes multimedia and other features. And it provides im portant security, backu p, and recovery information. NOTE: Some of the fe atures describe d in this guide may not be available on your computer. Important first steps [...]

Finding information The computer comes with several resour ces to help you perform various tasks. Resource Contents Instructions for setting up the computer ● How to set up the computer ● Identification of computer components User Guide To access this guide: Select Start > All Programs > HP Help and Support > HP Do cumentatio n . ● C[...]

Resource Contents Worldwide Telephone Numbers booklet This booklet is provided with your computer. HP customer support telephone numbers HP Web site To access this Web site, go to http://www.hp.com/ support . ● Customer support information ● Information for ordering parts ● Software, driver, and BIOS updates ● Information about accessories [...]

2 Getting to know your computer Top TouchPad Component Description (1) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (2) TouchPad on/off button Turns the TouchPad on or off. (3) TouchPad zone Moves the pointer and selects or activa tes items on the screen. (4) Left TouchPad button Functions like the left button on an e xt[...]

Lights Component Description (1) Caps lock light On: Caps lock is on. (2) Power light ● White: The computer is o n. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (3) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. (4) Wireless light ● White: An integrated wire[...]

Buttons, speakers, and fingerprin t reader (select models only) Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the comp[...]

Component Description (3) QuickWeb button Opens QuickW eb (select models only) . ● When the computer is off or in Hibernation, press the button to open HP QuickWeb. ● When the computer is in Microsoft Windows, press the button to open the default Web browse r. ● When the computer is in HP QuickWeb, press the button to open the Web browser. Qu[...]

Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key, the spacebar , or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) b key Enables or disables the Beats Audio bass setti[...]

Front Component Description (1) Digital Media Slot Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memo ry Card ● Ultra High Speed MultiMediaCard (UHS/MMC) (2) Speakers (2) (select models only) Produce sound. Front 9[...]

Right side Component Description (1) Optical drive (select models on ly) Reads and writes (select m odels only) to an optical disc. (2) Optical drive light (select models only) ● Green: The optical drive is being accesse d. ● Off: The optical drive is idle. (3) Optical drive eject button (select models only) Ejects the optical disc. (4) Power l[...]

Left side Component Description (1) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent over heating. It is normal for the internal fan to cycle on and off during routine operation. (2) External monitor port Connects an ex ternal VGA monitor or projector. (3) HDMI [...]

Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures still photographs. To use the webcam, select Start > All Programs > Communi[...]

Rear Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routin e operation. Rear 13[...]

Bottom Component Description (1) Battery bay Holds the battery. (2) Battery release latch Releases the battery from the battery bay, and releases the hard drive/memory module compartment cover. (3) Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating[...]

Labels The labels affixed to the computer provid e inform ation you may need wh en you troubleshoot system problems or travel internationa lly with the computer: ● Serial number label—Provides importa n t information, incl uding the following : Component (1) Product name (2) Serial number (3) Product part n umber (4) Warranty period (5) Model d[...]

3 HP QuickWeb (select models only) Getting started The HP QuickWeb en vironment provides a fun and engaging way to perform many o f your favorite activities. Your computer is ready to go within seconds of starti ng QuickWeb , allowing you to rapi dly access the Internet, widgets, and communication programs. To use QuickWeb, press the QuickWeb butto[...]

Starting HP QuickWeb ▲ To start HP QuickW eb, press the Qu ickWeb button when the computer is off or in Hibernation. The following tab le explains the differ ent be haviors of the QuickWeb button. Button Behavior QuickWeb button ● When the computer is off or in Hibernation, press the button to open HP QuickWeb. ● When the computer is in Micro[...]

4N e t w o r k i n g Your computer supp orts two type s of Internet acc ess: ● Wireless —Refer to Creating a wireless connection on pag e 19 . ● Wired —Refer to Connecting to a wi red network on page 24 . NOTE: You must set up In ternet service befo re you can connect to the Internet. Using an Internet service provider Before you can connec[...]

NOTE: If you are prompted within the wizard to choose between ena bling or disabling Windows Firew all, choose to enable the fire wall. Creating a wireless connection Your computer may be equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) d evice ● HP Mobile Broadband Module (wir eless wide area ne[...]

Turning wireless devices on or off You can use the wirel ess key or HP Connection Mana ger (select models only) to turn on and turn off wireless devices. Refer to Using the action keys on page 32 for information on identifyin g the location of the wire less key on your computer. To turn off wireless devices usi ng HP Connection Manager: ▲ Right-c[...]

Connecting to an existing WLAN To connect to an existing WLAN: 1. Be sure that th e WLAN device is on. (Refer to Turning wireless devices on or off on page 20 .) 2. Click the network icon in the notificat ion area, at the far right of the taskb ar. 3. Select yo ur WLAN fro m the list. 4. Click Connect . If the network is a security-enable d WLAN, y[...]

Setting up a new WLAN network Required equipmen t: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider (ISP) ● A wireless router (purchased separately) (2) ● Your new wireless computer (3) NOTE: Some modems have a built-in wireless route r. Che ck with your ISP to determine[...]

Wireless radio sign als travel outside the networ k, so other WLAN devices can pick up unprotected signals. You can take the following precautions to protect your WLAN: ● Firewall —A firewall checks both data and requests for data that are sent to your network, and discards any suspicious items. Fi rewalls are availabl e in both software and ha[...]

Using Bluetooth wireless devices A Bluetooth device provide s short-range wireless communications that rep lace the physical cable connections that traditionally link electr onic devices such as the following: ● Computers ● Phones ● Imaging devices (cameras and printers) ● Audio devices ● Mouse Bluetooth devices provide peer-to-peer capab[...]

2. Plug the other end of the network cable into a network wall jack (2) or router. WARNING! To reduce the risk of el ectric shock, fire , or damag e to the equipment, do not pl ug a modem cable or telephon e cable into an R J-45 (network) jack. Connecting to a wired network 25[...]

5 Pointing devices and keyboard Using pointing devices NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse (purchased sep a rately) by connecting it to one of the USB ports on the computer . Setting pointing device preferences Use Mouse Properties in Win dows® to customize po inting device setti[...]

Turning the TouchPad off or on To turn the Touc hPad off or on, quickly double-tap the TouchPad on/off button. NOTE: The TouchPad light is o f f when the TouchPad is on. The TouchPad light and onscreen displa y icons indi cate the TouchPad status when the TouchPad is turned off or o n. The following table shows and de scribes the Touch Pad display [...]

Navigating To move the pointer, slid e one finger across the Touc hPad in the direction you want the pointer to go. Selecting Use the left and right Touch Pad buttons as you w ould use the correspon ding buttons on an external mouse. 28 Chapter 5 Pointing devices and keyboard[...]

Using TouchPad gestures The TouchPad sup ports a variety of gestures. To use TouchPad gestures, place two fin gers on the TouchPad at the same time. NOTE: TouchPad gestures are n ot supported in all prog rams. To view the demo nstration of a gesture: 1. Select Start > Control Panel > Hardwa re and Soun d > Synaptics > Settings . 2. Clic[...]

Scrolling Scrolling is useful for movi ng up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPa d, an d then drag them acro ss the TouchPad in an up, d own, left, or right motion. NOTE: Scrolling speed is co ntrolled by finger speed. NOTE: Two-finger scrolling is enabl ed at the factory. Pinching/Zoomi[...]

Rotating Rotating allows you to rotate it ems such as photos. T o rotate, anchor your left forefinger in the TouchPad zone. Move the right forefinger around th e an chored finger in a sweeping motion, mo ving from 12 o’clock to 3 o’clock. To reverse the rotation, move your right forefinger from 3 o’clock to 12 o’clock. NOTE: Rotating is dis[...]

Using the keyboard Using the action keys An action key performs an assigned function. The icon on each of the f1 through f4 keys and f6 through f12 keys illustrates the assign ed function for that key. To use an actio n key function, press and hold the key. The action key feature is enabled at the factory. You can disable th is feature in Setup Uti[...]

Icon Key Descriptio n f11 Mutes or restores speaker sound. f12 Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless conne ction is possible. Using the hotkeys A hotkey is a combination of the fn key (1) and either the esc key (2) , the b key (3) , or the spacebar (4) . To use a hot key: ▲ Briefly press t[...]

Function Hotkey Description Control the bass settings (select models only). fn + b Enables or disables the Beats Au dio bass settings (select models only). Beats Audio is an enhanced audio profile that pr ovides a deep, controlled bass while maintaini ng a clear sound. Beats Audio is enabled by default. You can also view and contro l the bass setti[...]

6 Multimedia and other features Your computer includes the fo llowing: ● Four integrated spea kers and a subwoofer ● Two integrated microphones ● Integrated web cam ● Preinstalled multimedia software ● Multimedia keys Using the media activity controls Your computer has media action keys that allow you to play, pause, fast forward, or rewi[...]

Adjusting the volume You can adjust the volume using the volume keys. Refer to Using the action keys on page 32 for more inform ation. WARNING! To reduce the risk of personal inju ry, adjust the volume before putting on headphones, earbuds, or a headset. For ad ditional safety information, refer to the Regulatory, Safety and Environmental Notices .[...]

Using Beats Audio (select models only) Beats Audio is an enh anced audio profile that provi des a deep, co ntrolled bass while maintain ing a clear sound. Beats Audio i s enabled by defa ult. To enable or di sable the Beats Audio bass se ttings: ● Press fn + b . – or – ● Select Start > Control Panel > Hardwa re and Soun d > Beats A[...]

Video Your computer has th e following ex ternal video p orts: ● VGA ● HDMI VGA The external monitor po rt, or VGA port, is an analog disp lay interface that connects an external VGA display device such as an external VGA monitor or a VG A projector to the computer. ▲ To connect a VGA di splay device, conn ect t he device cable to the externa[...]

HDMI The HDMI (High Definition Mu ltimedia Interfa c e) po rt connects the computer to an optional video or audio device, such as a hi gh-definition television, or to any comp atible digital or audi o component. NOTE: To transmit video and/or audio signals through th e HDMI port, you need an HDMI cable (purchased separa tely). One HDMI device ca n [...]

Intel Wireless Display (select models only) Intel® Wireless Display allows you to share your computer conten t wirelessly on your TV. To experience wire less displa y, a wireless TV adapter (purchased separately) and an Inte l graphics card are required. For d etails about using the wireless T V adapter, re fer to t he manu facturer's instru [...]

7 Power management Inserting or removing the battery NOTE: For additional information on using the battery, refer to Using battery power on page 47 . Inserting the battery 1. Turn the computer upside do wn on a flat surface, with the battery b ay toward you. 2. Align the battery (1) with th e outer edge of the battery bay. 3. Rotate t he battery (2[...]

Removing the battery CAUTION: Removing a battery that is the sole po wer source for the computer can cause loss of information. To prevent loss of info rmation, save your work and init iate Hibernation or shu t down the computer through Wind ows before removing the battery. 1. Turn the computer upsid e down on a flat surface. 2. Slide the battery r[...]

Shutting down the computer CAUTION: Unsaved inf ormation is lost wh en the computer sh uts down. The Shut down command closes all open programs , including the operatin g system, and then turns off the display an d computer. Shut down the co mputer under any of the following cond itions: ● When you need to replace the battery or access componen t[...]

NOTE: You cannot initiate any type of networking c onnection or perform any computer functions while the computer is in the Sleep state or in Hibernati on. Initiating and exiting Sleep The system is set at the factory to initiate Sleep after a period of inact ivity when ru nning on battery power or on extern al power. Power settings a nd timeouts c[...]

Using the power meter The power meter i s located in the notification a rea , at the far right of the taskbar. The power me ter allows you to quickly acce ss power settings and view the remaining battery charge. ● To display the perce ntage of remaining battery cha rge and the current power plan, move the pointer over the p ower meter icon. ● T[...]

Setting password protection on wakeup To set the computer to prompt for a p assword when the comp uter exits Sleep or Hibernation, follow these steps: 1. Select Start > Control Panel > System and Security > Power Options . 2. In the left pane, click Requir e a password on wak eup . 3. Click Change Settings that are currently u navailable .[...]

Using battery power When a charged battery is i n the computer and the computer i s not plugged in to external power, th e computer runs on batte ry power. When the comp uter is plugged into externa l AC power, the computer runs on AC power. If the computer conta ins a charged battery and i s running on external AC power, the computer switches to b[...]

Displaying the remaining battery charge ▲ Move the pointer over the power meter icon in the notification area, at the far right o f the taskbar. Maximizing battery discharge time Battery discharge time varies depending on the fe atures you use while on battery p ower. Maximum discharge time gradually decreases as the ba ttery storage capacity nat[...]

Resolving a low battery level Resolving a low b attery level when exte rnal power is a vailable ▲ Connect one o f the following devices: ● AC adapter ● Optional docking o r expansion device ● Optional power adap ter purchased as a n accessory from HP Resolving a low b attery level when a c harged battery is available 1. Turn off the compu t[...]

NOTE: A stored battery should be ch ecked every 6 mo nths. If the capacity is less than 50 percent, recharge the battery befo re returning it to storage. Calibrate a battery before us ing it if it has been stored for one month or more. Disposing of a used battery WARNING! To reduce the risk of fire or bu rns, do not disassemble, crush, or puncture;[...]

Testing an AC adapter Test the AC adapter if the com put er exhibits any of th e following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does n ot turn on. ● The power lights are off. To test th e AC adapter: 1. Shut down the computer. 2. Remove the batt ery from the comput er. 3. Connect the AC ada[...]

8 External cards and devices Using Digital Media Slot cards (select models only) Optional digita l cards provide secure da ta storag e and convenient data sha r ing. These cards are often used with digital med ia–equipped camera s and PDAs as well as with o ther computers. To determine the digital ca rd formats that are supported o n your compute[...]

Removing a digital card CAUTION: To reduce the risk of loss of data or an unresponsiv e system, use the following procedure to safely re move the digital card. 1. Save your information and close all prog rams associated with the digital card . 2. Click the remove ha rdware icon in the notif ication area , at the far righ t of the taskbar . Then fol[...]

Connecting a USB device CAUTION: To reduce the risk of damage to a USB conn ector, use minimal force to connect the device. ▲ Connect the USB cab le for the device to the USB po rt. NOTE: The USB port on your compu ter may look slig htly different from the illustration in this section. You will hear a sound when the de vice has been detected. NOT[...]

Using optional external devices NOTE: For more information about req uired software and d r ivers, or to learn which computer port to use, refer to the manufacturer' s instructions. To connect an external device to the computer: CAUTION: To reduce the risk of damage to the equipment when connecting a powered d evice, be sure that the device is[...]

9D r i v e s Handling drives CAUTION: Drives are fragile computer comp onents that must be handle d with care. Re fer to the following caut ions before hand ling drives. Additional caut ions are inclu ded with the proce dures to which they apply. Observe these precautions: ● Before you move a computer that is connected to an external hard drive, [...]

Using hard drives Improving hard drive performance Using Disk Defragmenter As you use the compute r, files on th e hard drive become fra gmented. Disk Def ragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently. NOTE: It is not necessary to run Disk Defragmente r on solid-state drives. A[...]

Using HP 3D DriveGuard (select mode ls only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests unde r either of the following conditi ons: ● You drop the compu t er. ● You move the compute r with the display cl osed while the computer is running on battery power. A short time a fter the end of one of these ev[...]

Using HP 3D DriveGuard software The HP 3D DriveGuard software can be en able d or disabled by an Administrato r. NOTE: Depending on your user p r ivileges, you m ay be unable to enable or disable HP 3D DriveGuard. Privileges for non-Admin istrator users can be changed by members of an Administrator group. To open the software an d change settings, [...]

Adding or replacing a hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do no t remove the hard drive while the computer is on, in th e Sleep state, or in Hibern ation. If you are not sure wh ether the compu ter is off or in Hibernation, turn the[...]

9. Lift the hard drive (3) out of the hard drive bay. Adding or replacin g a hard drive 61[...]

Installing a hard drive 1. Insert th e hard drive (1) into the hard dr ive bay. 2. Replace the 4 screws (2) on the hard dr ive. 3. Connect the hard driv e cable (3) to the computer. 4. Replace the hard drive cover: a. With the battery bay toward you, p o sition the hard drive cover (1) at a 45-degre e angle from the surface of the comp uter so that[...]

6. Turn the computer right-side up, and then re connect external powe r and external d evices. 7. Turn on th e compute r. Adding or replacin g a hard drive 63[...]

Using optical drives (select models only) Optical drives include the following: ● CD ● DVD ● Blu-ray (BD) Identifying the installed optical drive ▲ Select Start > Computer . A list of all the devices installe d in your computer, includin g your optical drive, is disp layed. Inserting an optical disc 1. Turn on th e compute r. 2. Press th[...]

Removing an optical disc There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not. When the disc tray opens normally 1. Press the rel ease button (1) on the d rive bezel to rele ase the disc tray, a nd then gently pu ll out the tray (2) un til it stops . 2. Remove the disc (3) from the tray by ge ntly pressing dow[...]

When the disc tray fails to open normally 1. Insert the end of a paper clip (1) into the release access in the front beze l of the drive. 2. Press in ge ntly on the paper clip un til the tray is released, and then pull out the tr ay (2) until it stops. 3. Remove the disc (3) from the tray by ge ntly pressing dow n on the spindle while lifting the o[...]

Sharing optical drives Although your computer may not have an integrated optical drive, you can access software and data, and install applicatio ns, by sharing an opti cal driv e connected to anothe r computer in your network. Sharing drives is a feature of the Windows operating system that allows a drive on one computer to be accessible to oth er [...]

10 Memory modules Adding or replacing memory modules The computer has two me mory module slots. Th e memory module slo ts are located on the bottom of the computer under the hard drive cove r. The me m o ry capacity of the computer can be upgraded by adding a memory mo dule or replacing the existing memory module in one of the memory module slots. [...]

6. Slide the battery release latch (1) u ntil the cover is released, and then lift up and remove th e cover (2) . 7. If you are replacing a memory module, remove the existing memory module: a. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. b. Grasp th e edge of th e memory module (2) , an d then gen[...]

8. Insert a new memory module: CAUTION: T o prevent damage to the memory module, ho ld the memory module by the edges only. Do not to uch the components on the me mory module. a. Align the notched edge (1) of the memo ry module with the tab in the memory module slot. b. With the memory modul e at a 45-degree angle from the su rface of the memory mo[...]

b. Gently press the cover (2) down, applying pressure to both the left an d right edges of the cover, until it snaps into place. 10. Replace the battery. 11. Turn the computer ri ght-side up, and then re connect external power and extern al devices. 12. Turn on the computer. Adding or replacing me mory modules 71[...]

11 Security Protecting the computer Standard security features provid ed by the Windows® operating system and the no n-Windows Setup Utility (BIOS) ca n protect your personal se ttings and data from a variety of risks. NOTE: Security solutions are designe d to act as deterre nts, but th ey may no t deter so ftware attacks or prevent the compu t er[...]

NOTE: To reduce the risk of being locked out of th e computer, rec ord each passw ord and stor e it in a secure place. You can use the same password for a Setup Uti lity (BIOS) feature and for a Windows security feature. You can also use the same password for more than one Setup Utility (BIOS) feature. For additional informa tion about Windows pass[...]

Password Function Power-on password* ● Protects access to the computer contents. ● After this password is set, it must be entered each time you turn on or restart the computer, or exit Hibernation. CAUTION: If you forget you r power-on passw ord, you cannot turn on or restart the computer, or exit Hibernation. NOTE: The administrator password c[...]

Managing a power-on passwo rd To set, change , or delete this passw ord, follow th ese steps: 1. Open Setup Utility (BIOS) by turning on or rest arting the computer. While the “Press the ESC key for Startup Menu” message i s displayed in th e lower-left corner o f the screen, press esc . When the Startup Men u is displayed, press f10 . 2. Use t[...]

There are two types of firewalls to consider: ● Host-bas ed firewalls—Softw are that pr otects only the computer it is installed on. ● Network-based firewalls—Installed between your DSL or cable modem and your home network to protect all the computers on the network. When a firewall is installed on a system, all data sent to and from the sy[...]

3. Insert the cable lock into the secu rity cable slot on the computer (3) , and then lock th e cable lock with the key. 4. Remove the key and keep it in a safe place. Using the fingerprint reader (select models only) Integrated finge rprint readers are availab le on select computer mo dels. In orde r to use the fingerpr int reader, you must set up[...]

12 Backup and recovery Your computer includes t ools provided by the operating system and HP to help you safeguard your information and restore it if ever needed. This chapter provide s information on th e following topics: ● Creating a set of recovery discs or a recove ry flash drive (HP Recovery Manag er software feature) ● Performing a syste[...]

Restoring the system If the computer hard drive fails, you must use a se t of recovery discs or a recovery flash drive to restore your system to its factory image. Ideally , you have already used HP Recovery Manager t o create these tools immediat ely after software setup. For issues other than hard drive f ailure, you can restore your syst em by u[...]

Performing a system recovery HP Recovery Manager software a llows you to repair or re store the computer to its original factory state. HP Recovery Manager works from recovery di scs, a reco very flash drive, or from a dedicated recovery partition (se lect models only) o n the hard drive. NOTE: A system restore must be performed if the comp ut er h[...]

Restoring using the restor e media 1. If possible, bac k up all personal files. 2. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert th e recovery flash d rive into a USB por t on your computer, an d then restart t he computer. NOTE: If the [...]

You can back up your i nformation to an optional exte rnal hard drive, a netw ork drive, or discs. Back up your system at th e following times: ● At regularly scheduled times TIP: Set reminders to back up your information periodically. ● Before the computer is repai red or restored ● Before you add or modify ha rdware or software Guidelines: [...]

Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recove r back to that po int if you want to reverse subsequent changes. NOTE: Recovering to an earl ier restore point does not affect data files saved or e-mails created since the last restor[...]

13 Setup Utility (BIOS) and System Diagnostics Using Setup Utility (BIOS) Setup Utility, or Basic In put/Output System (BIOS), controls co mmunication between all the input and output devices on the system (such as disk drives , display, keyboard, mous e, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the s[...]

Navigating and selecting in Setup Utility (BIOS) To navigate and select in Setup Utility (BIOS), follow these steps: 1. Turn on or restart the compu ter, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of th e screen. ● To select a menu or a menu item, use the tab key a nd the keyboa rd arr[...]

3. Use the arrow keys to select Exit > Load Setup De faults . 4. Follow the on-screen instructions. 5. To save your changes and exit, press f10 , and then follow the on-screen instructions. – or – Use the arrow keys to select Exit > Exit Saving Changes , and then press enter . Your changes go into effect when the compu ter restarts. NOTE:[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, downlo ad and install a BIOS update only when the computer is connected to reli able external power u s ing the AC adapter. Do not d o wnload or install a BIO S up date while the computer is runn ing on battery power, docked in an option[...]

Using System Diagnostics System Diag nostics allows you to run dia gnostic te sts to determine if the computer hardwa re is functioning pro perly. Depen ding on your computer, the following diagn o stic tests may be availab le in System Diagnostics: ● Start-up test—This test analyzes the main computer compo nents that are required to start the [...]

A Troubleshooting and support Troubleshooting The computer is unable to start up If the computer does not turn on when you press the power button, the followi ng suggestions may help you determine why the co mputer will not start up: ● If the computer is plugge d into an AC outlet, p lug another electr ical device into the outlet to be sure that [...]

The computer is on but not responding If the computer is on but is not responding to software or keyboard commands, try the following emergency shutdown procedu res in the sequence provided: CAUTION: Emergency shutdown procedures result in the loss of unsaved inform ation. ● Press ctrl + alt + delet e , and then click the Power button. ● Press [...]

● Be sure that the wire less router or access point is pro perly connected to its power adap ter and the DSL or cable modem, and that the lights are on . ● Disconnect an d then reconn ect all cables, and turn the power off and then back on. NOTE: For more information on wirel e ss technology, refer to the relevant h elp topics and Web si te lin[...]

The computer does not detect the disc drive If Windows does not detect an installed d evice, the device driver softwa re might be mi ssing or corrupted. If yo u suspect that t he op tical drive is not being d etected, verify th at the optical drive is listed in the De vice Manager utility by: 1. Removing any discs from the optical drive. 2. Selecti[...]

Do not initiate Hib ernation or Sleep while play ing a disc. Otherwise, you migh t see a warning message asking if you want to conti nue. If this message appears, click No . After clicking No, the computer might: ◦ Resume playback. ◦ Close the playback wi ndow in the multimedia prog ram. To return to playing the disc, click the Play button in y[...]

Contacting customer support If the information provided in this u ser guide or in Help and Support do es not addr ess your que stions, you can contact customer supp ort at: http://www.hp.com/ go/contactHP NOTE: For worldwide support, click Contact HP worldwi de on the left side of the page, or go to http://welcome.hp.com/ cou ntry/us/e n/wwcon tact[...]

B Cleaning your computer Cleaning the display Gently wipe the display us ing a soft, lint-free cl oth moistened with an alcohol-free glass cleaner. Be sure that the display i s dry before closing th e display. Cleaning the sides and cover To clean and d isinfect the sides and cover, use a soft microfiber cloth or a static-free cloth without oil (su[...]

C Traveling with the computer For best results, follo w these traveling and shipping tips : ● Prepare the comput er for traveling or shipping: ◦ Back up your information. ◦ Remove all discs and all external me dia cards, such as digital cards. CAUTION: To reduce the risk of da mage to the computer, d amage to a drive, or lo ss of information,[...]

hazardous locations. If you ar e uncertain of th e policy that applie s to the use of a pa rticular device, ask for authorization to use i t before you turn it on. ● If you are trave ling internationa lly, follow these sugg estions: ◦ Check the computer-related customs re gulations for ea ch country or region on your itinerary. ◦ Check the po[...]

D Updating programs and drivers HP recommends that you up date your programs and drivers on a regular basis to the latest versions. Go to http://www.hp. com/ support to download the latest versions. You can also register to receive automatic update notification s when they become available. 98 Appendix D Upda ting programs and drivers[...]

E Electrostatic Discharge Electrostatic discharge is the rele ase of static electricity when tw o objects come into contact—for example, the sho ck you receive wh en you walk across th e carpet and touc h a metal door knob . A discharge of static ele ctricity from fingers or other electrostati c conductors may damage electronic components. To p r[...]

F Specifications Input power The power information in this section may be helpfu l if you plan to travel internationally with the computer. The computer op erates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50 –60 Hz. Although the computer can be powered from a standalone DC [...]

Operating environment Factor Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum alti tude (unpr essurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -[...]

G Using SoftPaq Download Manager HP SoftPaq Download Manag er (SDM) is a tool that provides quick access to SoftPaq i nformation without requiring the SoftPaq number. Using this to ol, you can easily search for SoftPaqs, an d then download and un pack them. SoftPaq Download M anager works by readi ng and do wnloading, from the HP FTP site, a publis[...]

5. Select from the list of available SoftPaqs, and then click Download Only if you have many SoftPaqs to download, beca use the SoftPaq selection a nd Internet connection spee d determine how long the download process will take. If you want to download on ly one or two Soft Paqs and have a high-speed Internet connection, click Download & Unpack[...]

Index A AC adapter, testing 51 action keys decrease screen brightness 32 Help and Suppo rt 32 identifying 8 increase screen brightness 32 next track or section 32 play, pause, resume 32 previous track or section 32 switch screen image 32 volume 36 volume down 32 volume mute 33 volume up 32 wireless 33 administrator password creating 74 entering 74 [...]

optical 55 using 57 DVD burning 93 E electrostati c discharge 99 entering a pow er-on passw ord 75 entering an ad ministrator password 74 esc key, identifying 8 existing wireless network, connecting to 21 external AC power, using 5 0 external devices 55 external drive 55 external monitor port 11, 38 F f11 80 fingerprint reader using 77 fingerprint [...]

mouse, external setting pref erences 26 mute light, id entifying 5 N network cable, connecting 24 network icon 19 network jack, identifying 11 num lock key, identify ing 8, 34 O operating enviro nment 101 operating system Microsoft Certific ate of Authenticity label 15 Product Key 15 operating system controls 20 optical disc inserting 64 removing 6[...]

troubleshooting burning discs 93 computer is unable to sta rt up 89 computer on but not responding 90 computer screen is blank 89 computer unus ually warm 90 disc play 92 external device 90 optical disc tray 91 optical drive de tection 92 software functioning abnormally 8 9 wireless network connection 90 troubleshoot ing and support 89 turning off [...]