HP (Hewlett-Packard) 7000N инструкция обслуживания

HP Scanjet 7000n Series User Guide[...]

Copyrigh t and Li cense © 2011 Copyright Hewlett-Packard Development Compan y, L.P. Reproduction, adaptation, or translation without prior written per mission is prohibited, exce pt as allowed under t he copyright laws. The information contained herein is subjec t to change without notice. The only warranties for HP product s and services are set [...]

Table of contents 1 Product basics .............. ............ ........ ............ ........ ........... ......... ............ ........... ........ .... ................ ........ ........... 1 Convent ions used in t his guide ....... ......... ..... ...... ......... ....... ........ ...... ......... ...... ......... ...... ......... ... .........[...]

Configure e-ma il settings ......... .................. ............ .................. ............ .................. ............ .. ............... 26 Supported pr otocols ........... ................... ........... ................. ............ ................. ............ ........ 26 Configure e -mail opti ons ........ ............. ......[...]

Secure e-mail ................ ............ ................. ............ ................ ............ ................. ........... .... 54 Restrict soft ware access .... ............. ......... .............. ........ .............. ......... ............. ......... ....... 5 4 Security features ........................ ............. ..........[...]

Initializ ation or hardware problems ....... .................. ............ ................... .................. ............ ..... .......... 85 Check the E thernet connectio n ....... ................. ............ ................. ................. ........... ......... 85 Check the p ower connection .. ..... ....... ...... ........ ........[...]

Customer self-repair w arranty service .......... ............ .................. ............ ................. ............ ........ ..... 103 Customer supp ort .............. .............. ........... ............... ............... .......... .............. .......... ....... ............. .. 104 Appendix C Product specifications ........... .[...]

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1 Product basics ● Conventio ns used in this gui de ● Product fe atures ● Product walk around 1[...]

Convention s used in this g uide Througho ut this g uide, sev eral tip s, notes , cautions, and warni ngs alert y ou about importan t infor matio n. TIP: Tips provi de helpfu l hints or sh ortcuts. NOT E: Notes provide i mporta nt inform ation to e xplain a concept or to c omplete a task. CAUTION: Cautio ns indic ate proc edures that you should fo [...]

Product fea tures Table 1-1 F eatures Resolution 600 pixels per inch (ppi) Memory ● 512 MB of random-access memory (RAM). ● Memory Enhancem ent technology (M Et) automatically compres ses data t o use RAM more efficiently. User interface ● HP Easy Select full color control panel ● Embedded Web Server (EWS) to configure the product and gain [...]

Table 1-1 F eatures (continued) Security feature s ● Secure disk erase ● Secure storage erase ● Secure file erase ● Authentication ◦ User access code authenticat ion ◦ Windows (Kerberos and NTLM) ◦ LDAP ● Jetdir ect car d ◦ IPsec ◦ Password p rotection ◦ SSL ◦ TLS ◦ SNMPv 3 ◦ 802.1x authentication ◦ IPP over TLS ● Se[...]

Product walka round Front view CAUTION: If you need to mo ve the produ ct, alway s lift the p roduct f rom the b ase. Do not lift us ing the ke yboard. 1 Power button 2 Document feeder latch 3 Hardware integra tion pocket (HIP) pan el 4 USB connector for portable storage device 5 Control panel Product walk around 5[...]

Back view 1 Power switch 2 Power connector 3 USB ports 4 Network link speed indicators 5 Ethernet port 6 Covered Ethernet port for service acce ss 7 EIO slot containing a Jetdirect c ard Serial number and mod el number location Mode l name Model num ber HP Scanjet Enterprise 7000n L2709A L2708A 6 Chapte r 1 P roduct basi cs[...]

2 Control panel ● Use th e contro l pane l ● Navigate the Ad ministr ation menu 7[...]

Use the co ntrol pa nel The c ontrol pa nel has an SVG A touch sc reen that provide s acces s to all produc t function s, virt ual an d physi cal keyboa rd, and a keypad with b uttons for common tas ks. Use the button s and k eyboard to contro l jobs a nd the product status. T he LEDs indicat e overal l produ ct stat us. TIP: If touch scr een touch[...]

9 Reset button Resets the job s ettings to factory o r user-defined default values. 10 Touch screen brightnes s- adjustment control Use this control to increase or decrease the brightness of the touch screen display. Use th e contro l pane l 9[...]

Home screen The ho me screen provide s acces s to the product features , and it i ndicates the cur rent sta tus of the prod uct. 1 Features Depending on how the product is configured, the features that appear in t his area can include any of the following items: ● Fax ● E-ma il ● Job Status ● Save to Netwo rk Folder ● Save t o US B ● Qu[...]

Buttons on the tou ch screen The to uch scree n provid es infor mation ab out the product status. Various bu ttons can appear in thi s area . Home button . Touch this button to go to the Home screen from any other screen. Start butto n . Touch this button to begin the acti on for the feature that you are using. NOTE: The name of this button changes[...]

Navigate the Administration menu From the Home scre en, touch the Admi nistrat ion bu tton to open the m enu stru cture. Y ou might need to scroll to the bottom of the Home scre en to see this feature. The Admin istr ation men u has several sub-menus that you can use f or some setup tas ks. (Use the Embedd ed Web S erver to c onfigure all set tings[...]

Table 2 -2 Jetdirect me nus (continued) Menu item Sub-menu item Sub-menu item Values and Description Host Name An alphanumeric string, up to 32 characters, used to identify the product. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx , where xxxxxx is the last six digits of the LAN har dware (MAC) addr[...]

Table 2 -2 Jetdirect me nus (continued) Menu item Sub-menu item Sub-menu item Values and Description Manual Settings (Available only if the Config Method item is set to th e Manual valu e) Configure parameter s directly f rom the control panel: IP Address : The unique IP address of the product (n.n.n.n), where n is a value from 0 to 255. Subnet Mas[...]

Table 2 -2 Jetdirect me nus (continued) Menu item Sub-menu item Sub-menu item Values and Description Manual Use this item to m anually set IPv6 addresses on the server. Enab le : Select this it em and choos e the On s ettin g to enable manual configuration, or the Off settin g t o disable manual configuration. Addre ss : Use this item to t ype a 32[...]

Table 2 -2 Jetdirect me nus (continued) Menu item Sub-menu item Sub-menu item Values and Description 802.1X Reset 802.1X settings to factory defaults. No (default): Retain current 802.1X settings. Yes : Re set 802.1X settings to factory defaults. Enable Wipe Most configuration settings are erased during a cold reset. However, you can indicat e whet[...]

3 Supported utilities for Windows ● HP Web Jetadm in ● Embed ded Web Serv er ● HP Digita l Sendin g Softw are (HP DS S) 17[...]

HP Web Jeta dmin HP Web Jetadmin i s a sim ple print a nd imagi ng perip heral ma nagement s oftware tool that h elps optimiz e product use , contro l color cost s, secure pr oducts, and str eamline supplies man agemen t by enablin g re mote con figurat ion, pro active m onitorin g, security troubl eshooting, and r eporting of pr inting and imagi n[...]

4 Configure the product You mi ght need t o conf igure c ertain ne twork pa rameters on th e product. Y ou can config ure thes e parame ters fro m the Em bedded W eb Server or (for m ost ne tworks) the H P We b Jetadmi n software. ● Supported network protoc ols ● Configu re the prod uct to us e the netw ork ● Con figur e e-ma il set tings ●[...]

Supported n etwork protoc ols The produc t supports the T CP/IP network pro tocol, the most wi dely used and ac cepted net working protoc ol. Ma ny networ king se rvices ut ilize this pr otocol. The foll owing tabl es list the supp orted netw orking service s and pr otoco ls. Table 4-1 N etwork devic e discovery Service name Description SLP (Servic[...]

Table 4-4 Se curity features Service name Description IPsec/Firewall Provides network-layer security on IPv4 and IPv6 networks. A firewall provides simple control of IP traffic. IPsec provides additional protection through authentication and encryption protocols. SNMP v3 Employs a use r-based sec urity model for SNMP v3, w hich provides user authen[...]

Configure th e product to use the n etwork View or change network settings You ca n use the Embe dded Web Server to view or cha nge IP co nfigurati on se ttings. 1. Touch the N etwork Address button on the Home screen to l ocate the IP address. ● If you a re using IPv4, th e IP addr ess co ntains on ly digi ts. It has this forma t: xxx.xxx.xxx.xx[...]

Manually configure IPv4 TCP/IP pa rameter s from th e control panel In addi tion to using th e Embedde d Web Ser ver, yo u can also use the c ontro l-panel menus to set an IPv4 addres s, subne t mask, and defaul t gateway. 1. At the product co ntrol panel, touch the Admin istrati on button. 2. Touch the N etwork Settin gs menu to open it. 3. Touch [...]

Manually configure IPv6 TCP/IP pa rameter s from th e control panel In addi tion to using th e Embedde d Web Ser ver, yo u can also use the c ontro l-panel menus to set an IPv6 add ress . 1. At the product co ntrol panel, touch the Admin istrati on button. 2. Touch the N etwork Settin gs menu to open it. 3. Touch the J etdirect Men u option. 4. Tou[...]

Disable netwo rk protocols (optional ) By fac tory def ault, all supporte d network protoc ols are en abled. Disablin g unused protocols has the followi ng benefits : ● Decreases p roduct-gene rated ne twork traffic ● Provide s only pertinent informat ion on the confi guration page ● Allow s the product contr ol panel to displ ay protocol -sp[...]

Configure e-mail settings The prod uct of fers color -scanning and digi tal-send ing capa bilities. B y using the contr ol panel , you ca n scan b lack-and- white or color documents and send them to an e-mail address as an e -mail attachm ent. To use digita l sending, the produ ct must be con nected to a local area network (LAN ). Before you can se[...]

TIP: You mu st spec ify an ou tgoing SM TP serv er and c omple te the From: field. See the Embedded W eb Server Hel p for more infor matio n. 5. To add a ddresse s to the Address b ook, cli ck the Address Book entry in the left na vigation pane and then f ollow the onscr een ins truction s. After you have configur ed the e- mail s ettings, send an [...]

Configure ot her digita l sending se ttings Use the Embe dded Web Server ( EWS) to c onfigu re e-mail setti ngs and a dditional features such a s: ● E-mail ● Digi tal fax ● Save to network folder ● Save t o USB ● Quick sets ● Address books ● Authentication for Windows, LDAP, and loca l access codes When th e produc t is conne cted to [...]

3. Select the E nable Sa ve to U SB checkb ox. 4. Set the de fault sett ings you wa nt. 5. Click the Apply button. Configure quick sets 1. Click the General tab. 2. On the l eft navigatio n menu , click th e Quick Se ts Setup entry. 3. Click the Add button, and then f ollow the onscree n instru ctions in the Qu ick Set Wizar d. 4. When you are done[...]

5 Load originals ● Su pport ed docu ment sizes ● General d ocumen t loading tips ● Document loa ding tips for mi xed-siz e documents ● Load doc uments 30 Chapter 5 Load original s[...]

Supported d ocument sizes The ma ximum c apacity of the document feeder is 5 0 she ets of 75 g/m 2 (20 lb ) pap er. When us ing heavie r pape r, the m aximu m capaci ty is d ecrease d. The m aximum capacity of th e documen t feede r with card stoc k is 10 card s. Paper Type Width Length Weight (or Thickness) Standard stock 52–216 mm (2.1–8.5 in[...]

General document loadin g tips ● Scanning the follo wing t ypes of documents might res ult in paper jam s or dam age to the document s. Wrinkled or creased documents Curled documen ts Torn documents Documents with paper clips or staples Carbon paper Coated paper Extremely thin, tra nslucent paper Paper with adhesive notes or flags attached Photos[...]

● When pla cing a s tack of documents into the feeder, gently set the stack i n the doc ument feede r. Do not drop the stack into the feeder a nd do not tap the top edge of the stack af ter placing the stack in th e docume nt feed er. ● Clean the scann ing rol lers if the roll ers are v isibly dirty o r afte r scann ing a doc ument that has pen[...]

Docume nt lo ading tips for mixed- size docu ments You ca n load th e docu ment feede r wit h groups of docum ents that have different widths or lengths . If your document contains different sized pages, yo u can scan it us ing t he methods in this sectio n. ● If your doc uments ha ve the s ame width but differ ent leng ths (legal and letter size[...]

Load docume nts 1. Pull up the docum ent feeder extensi on and adjust the outp ut tray. Ensu re that the outpu t tray does not extend beyond the surf ace on which the sca nner sits. 2. Adjust th e paper guides to the width of the documen ts. Take care not t o overti ghten the guides, which ca n restr ict paper feeding . When sc anning small origina[...]

4. Align the edges of the doc uments b y tapping the botto m of th e stack against the tab le top. Rotate t he stack 90 degrees and rep eat. 5. Gently set t he stack in the do cument fee der. Load the pages face do wn with the top o f the p ages pointing into the fe eder. NOTE: For best results , do not drop the stack i nto the fee der and do not t[...]

6 Scan and send documents ● Sign In ● Preview a scan ● Send a s canned do cumen t to one o r more e-mails ● Fax a s canned d ocument ● Save to a network folde r or USB storage dev ice ● Send o r save a docum ent using Quick Sets ● Scan to a workfl ow destinatio n 37[...]

Sign In Depen ding on h ow yo ur admin istrator has configur ed acce ss priv ileges, you mig ht need to sign in before using the produc t as well as when you a ccess produ ct feat ures. T he access your a dministrato r has set for yo u might limit the fea tures avail able to you. 1. Touch the Sign In button. 2. Complete the re quire d fields, and t[...]

Preview a scan Use the touch s creen to navigate through the opt ions on t he Image Preview screen . 1 Home button Touch this button t o open the Home screen. 2 Start button Touch this button to scan the document and send it to the specified destination. 3 Help button Touch this button for control-panel help. 4 Cancel Job button Touch this button t[...]

3. To see a m ulti-pag e view o f the s canned d ocument a nd move, append, de lete, o r rotate pages, touch the View butt on. 4. When you are don e making changes , touch th e Start button t o save you r change s and s end the scan or the Cance l Job butto n to cancel your chan ges and r eturn to the prev ious s creen. Append pages 1. From the I m[...]

Send a scanne d document to one or more e-ma ils The e-m ail feat ure offers the foll owing bene fits: ● Sends docu ments to mul tiple e- mail addres ses, savi ng time and deliv ery costs . ● Delivers files in black- and-white or in col or. Fil es can be sent i n differe nt file fo rmats th at the recipie nt can man ipulate . In orde r to use t[...]

Add entrie s to th e Personal or Shar ed Contact s address books 1. Touch the a dd button . 2. Touch the Name field, and type a n ame for t he new ent ry. The name is the alias for the entry. 3. Type the e- mail ad dress f or the ne w entry, complete any additional optional fields, and then touch the OK button. Delete entries f rom the P ersonal Co[...]

6 Scroll bar Use the Scroll bar to view and set up the cc: , bcc: , Message: , and File Name: fields. Touch any of those fields and add the necessary information. 7 Address book buttons Touch these buttons to use the address book to populate the To: , cc: , or bcc: fields. 8 More Options button Touch this bu tton to change certain e-mail settings f[...]

Fax a scan ned do cument Use the Send Fax screen Use the touch sc reen to navigate thr ough the options on the Send Fax screen. 1 Home button Touch this button to open the Home screen. 2 Send Fax button Touch this button to scan the document and send a fax to the provided fax numbers. 3 Error/warning button This button appears only when there is an[...]

Send a fax 1. Place th e origin al docum ent face down i n the doc ument feede r. 2. From the Ho me scr een, touch the Fax butto n. 3. If prompted, typ e your user name and pass word. 4. Specify the fax n umber s by us ing one or bot h of these metho ds: Use the Fax Num ber: field Type the fax number. (Optional) Type additiona l fax numbers separat[...]

Save to a network fold er or USB sto rage device If the system ad ministr ator has m ade the feature a vailable, t he pro duct can scan a fil e and save it to either a USB s torage de vice or a ne twork folder . Suppor ted oper ating sy stems for f older de stination s includ e Window s 2000 , Window s XP, W indows S erver 2003 , and Windows Serv e[...]

Send or s ave a documen t using Q uick Sets If the system ad ministr ator has m ade the feature a vailable, t he pro duct can s can a fil e using preset setti ngs fo r fax num bers , e-mail recip ient s, netw ork fol ders, or USB st orage devic es. Depen ding on h ow yo ur admin istrator has co nfigur ed Quick Sets , you can a lso touc h the Qu ick[...]

Scan to a workflo w destinatio n NOT E: This p roduct featu re is p rovided by the op tional Di gital Se nding Software. If the system ad ministr ator has enabled the workflow funct ionality, you can sca n a docum ent and send i t to a cu stom w orkflow des tination. A workf low desti nation gi ves you the abil ity to se nd additio nal infor mation[...]

7 Manage and maintain the product This se ction presents i nformatio n about h ow to c are for an d main tain the p roduct. ● Use info rmati on pages ● Embed ded Web Serv er ● Use HP Web Jetadmin s oftware ● Contro lling digital -sen ding securi ty ● Securit y features ● Test and calibrate the to uch screen ● Install the har dware int[...]

Use informa tion pa ges From the Home scre en, touch the Admi nistrat ion bu tton and the n touc h the Inform ation option to view pages that gi ve detail s about the devic e and its current con figurat ion and status . ● Configu ration/St atus Page s ◦ Adminis tration Me nu Map ◦ Device Co nfigurati on Page ◦ Embedded Jetdir ect Pag e ◦ [...]

Embedd ed Web Ser ver When th e HP Sc anjet Ente rpri se 7000n is conn ected to a network , you c an use th e Embedde d Web Serve r to view status infor mation , change settin gs, and mana ge the product fro m your compu ter. To use the Emb edded Web Ser ver, you must have Microsof t Internet Expl orer 5.01 or later or Netscap e 6.2 or later for Wi[...]

Tab Opti ons Scan/Digital Send The Scan/ Digita l Send tab allows you t o set up an d configure e-mail, sav e-to-USB, save-to-network-folder , and digital-sendi ng- software options, populate an address book, and connect to w orkflow s ervices. NOTE: If the product is configured to use t he optional HP Digital Sending Software, the options on these[...]

Use HP Web Jetadmin softwar e HP Web Jetadmi n is a Web -based s oftware s olution for remotel y instal ling, mo nitoring, and trouble shooting network -connected peripheral s. M anagement is proa ctive, al lowing n etwork admini strators the abil ity to r esolve issues before u sers are affected. D ownloa d this fr ee, enhanc ed- managem ent softw[...]

Controlling di gital-s ending security The pr oduct ha s been d esigned w ith se curity in mind. It inc ludes a variety of fe atures that w ork to protec t the secur ity of the digital -sending pr ocess. Network authentication The pr oduct's m ost ba sic secu rity feature i s its a bility to require a network login before a user can use the di[...]

Security features The fo llowing s ecurity featur es are available on this product. ● Secure the Em bedded Web Ser ver ● Manage tem porary job f iles ● Secure St orage Eras e ● Secure F ile Erase ● Secure Di sk Erase ● HP High-Pe rformance Secur e Hard Disks ● Manage certific ates ● Authen tication and auth orizatio n Secure the Emb[...]

Sanitati on and the U.S. Depa rtment of Defens e Updated DSS Clear ing and Saniti zation Matrix . 3. Click Apply . Secure Storage Erase Use the Secu re Stora ge Erase opti on in the Embedded Web Server to prote ct deleted data from unauthor ized ac cess o n the pro duct hard d rive. T he Sec ure Storag e Erase o ption pro vides tw o secure e rase t[...]

HP High-Performance Secure Hard Disks This pr oduct su pports an encr ypted ha rd disk that mig ht be installed in the E IO slot , on the fo rmatter board, or in bo th locati ons. Th e only e ncrypted ha rd di sk that is supporte d is the disk th at com es bundled with the product. En crypted har d disks provi de hardware -based encry ption so you [...]

To co nfigure t hese set tings using the Embedde d Web Server, f ollow these ste ps. 1. In the Embedded Web Ser ver, c lick the Secur ity tab , and th en clic k the Acc ess Control lin k. 2. Configu re access co ntrol option s. ● Enable and Conf igure Sign In M ethods . Th is sect ion al lows the administ rator to confi gure the Windows or LDAP n[...]

Test and calib rate the to uch scr een If tou ch screen touches are yi elding un expected (or no) resul ts, y ou may n eed to ca libra te the touch screen. To v erify that cal ibration is nece ssary, you should first test the touch s creen. Test the touch screen To test the touc h screen, fol low these steps: 1. At the product co ntrol panel, touch[...]

Instal l the hardw are integration p ocket Use the incl uded hardwar e integrati on pocket (pack aged with the output tr ay) with a separ ately- purcha seable H P acces sory suc h as a s ecure car d re ader to p rovide sec ure ac cess to your pr oduct. To in stall the hardw are inte gratio n pocket , follo w these s teps. 1. Open the hatch. 2. Usin[...]

4. Using a credit c ard, gen tly pry up one e dge of the hardwar e integra tion pock et inser t, and the n remo ve the i nsert. 5. Carefully thread the ha rdware i ntegratio n pock et conne ctor thr ough the opening in the l eft side of the pocket. 6. Install t he hardwa re integr ation poc ket on t he produc t as sh own by r otating th e pocket in[...]

7. Follow the instal lation i nstru ctions th at came with the HP acces sory, e nsuring that you place the accessory cable such that you can fit t he acc essory o n top of th e hardwa re in tegration pocket. 62 Chapter 7 Manage and main tain th e product[...]

Clean the prod uct Cleanin g produc t compone nts help s keep y our pro duct in optimal w orking order. ● Clean the touch sc reen ● Clean the produ ct glass ● Clean the paper path ● Clean the roll ers Clean the touch screen Clean the t ouch screen when ever it is nece ssary to re move fingerpr ints or dust. Wipe the tou ch screen g ently wi[...]

4. Dry the glass wi th a dry, s oft, l int-free cl oth. 5. With a ligh t touch, d ust the tw o small stri ps of gray refl ective materia l with a dry, soft, lin t-free cloth . 6. Close the hatch, and then press the Pow er button. Clean the paper path If scan ned imag es hav e strea ks or scra tches, use the HP pap er-path cleaning cloth to clean th[...]

TIP: HP recommen ds clean ing rollers ev ery 10,000 pag es, though you may want to clean the roll ers more f requently if you scan pa ges that a re du sty or hav e pencil lead or ink ma rks tha t could t ransf er to the r ollers. Clean th e rolle rs under the foll owing co nditio ns: ● The mai ntenance utility indi cates th at cleani ng is ne ede[...]

5. Reinsert the r oller i nto the ho using. 6. Open the door on the in side of the pro duct, open the roller covers, and then re move the ro llers. 7. Remove a ny vi sible l int or du st from the roll ers and their ho using using e ither co mpress ed air o r a clean lint-fre e cloth m oistened with iso propyl alc ohol. 8. Reinsert the rollers into [...]

9. Clean the non-r emovabl e rollers using e ither co mpresse d air or a clea n lint-f ree c loth moi stened with iso propyl alcohol. 10. Cl ose the hatc h. 11. Press the Power button to turn on the product. 12. Update the product mai ntenance hi story. a. Touch the Se rvice button o n the Home screen, and then touch the Mainte nance butt on. b. To[...]

Order main tenance a nd scanni ng sup plies You ca n purch ase m aintenance part s for y our produc t. HP rec ommends that you purchas e rolle rs and cle anin g clot hs bef ore th e exist ing co nsuma bles re ach th eir serv ice lif e. 1. See the HP parts Web site at www.hp.c om/ buy/p arts . 2. Select y our lan guage, and then cli ck the arr ow. 6[...]

Replace su pplies and parts ● Replace the ro llers ● Replace the ke yboard ● Replace t he Jet direct car d ● Replace the har d drive ● Upgrade t he firmwa re Replace the rollers Replace the rol lers un der the f ollowing condi tions: ● When t he Serv ice men u indica tes they are due for main tenance. ● If you ex perience r epeated d [...]

Replace the Jetdirect card To re place the Jetd irect c ard, foll ow these steps. 1. Press t he Power b utton to tu rn off the prod uct (1) , press the Power s witch on the ba ck of th e product to the off position (2), disconn ect power from th e product ( 3), and then disc onnect th e Ethernet c able (4). 2. Loosen th e two th umbscrews which s e[...]

a. Align th e card with the guid e rails in th e slot. b. Firmly press the card int o the slo t until the card is seate d, and the n tighten each thumbscre w a little at a time unti l both thu mbscrews are secure. 4. Connect th e network c able to t he card. 5. Reconnec t the power and Ethernet ca bles, pres s the Power switch on the bac k of the p[...]

Replace the hard drive To re place the hard drive, follow th ese steps . 1. Press t he Power b utton to tu rn off the prod uct (1) , press the Power s witch on the ba ck of th e product to the off position (2), disconn ect power from th e product ( 3), and then disc onnect th e Ethernet c able (4). 2. Loosen th e thre e screw s which se cure the ba[...]

4. Press the co nnector tab on the fla t cable (1) and di sconnect the cable (2), and the n disconnec t the cable bundl e (3). 5. To remove the d rive, ge ntly lift the driv e rail lever on the left le ading edg e of th e drive ( 1), sli de the driv e forwar d (2), and then rem ove th e drive. 6. Remove the black plastic rail s from t he driv e you[...]

7. Slide the new d rive into the driv e housin g until i t snaps into pl ace, ensur ing that t he pegs on the side of the driv e rails fit into the slot on the driv e housing. 8. Attach the flat cab le and the cable b undle to the new drive. 9. Secure the ca bles with the cable ties you previo usly unfast ened. 10. Slide the ba ck panel draw er int[...]

Upgrade the firmware You can upgr ade both the produ ct firmware and the HP Je tdirect Ins ide firmware. ● Upgrade the pro duct firmwa re ● Upgrade t he HP Jetdirect I nside firmwar e Upgrade the product f irmware NOT E: You must h ave access t o the p roduct's local administrator p assword to complete this task . 1. From the Ho me scr een[...]

3. Select the d evice that you want to up date, click the Firmwa re tab in the status are a at in th e bottom p ortion o f the Device Management scr een, an d then se lect J etdirect F irmware to view the curr ent ver sion of Jetd irect fi rmware. 4. See ww w.hp.com/ go/wja_ firmw are . 5. Scroll down to the list of Jetdi rect mo del numbe rs and f[...]

8 Sol ve probl ems This se ction contains solutio ns for c ommon pr oblems with the p roduct. ● Error c odes ● Basic troub leshootin g tips ● Restore fac tory settings ● Interpret cont rol-pane l status lights ● Contro l-panel m essage typ es ● Contro l-panel mes sages ● Installati on problems ● Initializ ation or hardwa re problem [...]

Error co des Follo w the dis playe d instru ctions a nd, if applicab le, vide o to r esolve an error. Error Type Description ADF empty No document was detected in the document feeder. Automatic calibration failed A hardware failure occurred when the product attempted to calibrate prior to scanning. Comm unicat ion fail ed A communication failure oc[...]

Basic troub leshoot ing tips Simple issues s uch as smudges on the s canner g lass or l oose cab les can c ause you r product to produc e fuzzy scans, operate in an une xpecte d manner, o r fail to operate. Alway s check the follow ing items when you encounter scanning probl ems. ● If scans ar e fuzzy, check to see if t he gla ss strips inside th[...]

Restore fa ctory settings Use the Resets menu to restore f actor y sett ings. 1. Touch the Service button, a nd then tou ch the Rese ts button. 2. Touch th e buttons associ ated with the subsy stems y ou wish to rese t to fac tory defaul ts ( A ddress Book , Di gital Se nd , E-mail , Fax , Ge neral , Secu rity ), and then to uch the Reset Settin gs[...]

Interp ret control -panel st atus light s The prod uct has six LED s on the control panel tha t indicat e product statu s. The table below exp lains how to i nterpret the se LEDs. LED behavior Description All LEDs are off. The product is turned off. Sleep LED is on. The product is in sleep (power conservation ) mode. Sleep LED is flashing. The prod[...]

Control-pane l messa ge types Four typ es of co ntrol-p anel mes sages can indicate the st atus of or problems with the product. Message type Description Status messages S tatus messages reflect the current state of the product. They inform you of normal product operation and r equire no interactio n to clear them. T hey change as the st ate of the[...]

Control-pane l messages The prod uct provides r obust contro l panel mes saging. Wh en a message appe ars on the contro l panel, follow the on-scr een inst ructi ons to res olve the issue. I f the p roduct d isplays an “Err or” or “Attent ion” mes sage, an d no st eps are shown to resolve the issu e, turn the pro duct off th en on. Conta ct[...]

Inst allatio n problem s Cable t ype Actio n Power supply c able The power supply is connec ted between the p roduct and a power outlet. ● Ensure that the power supply is securely connected to the product. ● Ensure that the power cable is securely connected between the power supply and a live electrical outlet or surge protector. ● If the pow[...]

Initializatio n or hardware problems ● Check the Etherne t connection ● Check the power con nection ● Reset the produ ct ● The pro duct has stopped working correc tly Check the Ethernet connection 1. Ensure that the Ethernet cable is fir mly connecte d between the pr oduct and a router , Ethernet jack, or Ethern et swi tch. 2. If the Ethe r[...]

Reset the product If you receive an err or message indicat ing th at initial ization failed or th e produc t could not be fou nd when trying to u se the pr oduct, y ou shoul d reset the produ ct. To re set the p roduct, f ollow these ste ps: 1. Close the Embedded Web Se rver an d optiona l HP D igital Send ing So ftware, i f they ar e open. 2. Pres[...]

Operation prob lems ● Product wil l not turn on ● Lamp stay s on ● Scan does not sta rt right away ● Only one s ide of a two-side d page s cans ● Scanned pag es are missing at the sc an destinati on ● Scanned pages are out of order at the scan destinat ion ● Optimize s canning and task speeds ● The sc an is c ompletely black or comp[...]

Only one side of a tw o-sided page scans Make sure the sc an option you select suppor ts two-side d scanning. Scanned pages are missing at the scan destination When s canning, pages th at stick tog ether are scann ed as one item. The hid den pages are not scanne d. Scanned pages are out of order at the scan destination Verify th at the page ord er [...]

Scanning at a higher res olution th an neces sary c reates a l arger fi le with n o additio nal benefi t. ● Color s cans cr eate lar ger file s than do black and whi te scans . ● If you ar e scanning a large number o f pages a t one time, con sider sca nning fewe r pages at a time to c reate mo re, smalle r files. Operat ion probl ems 89[...]

Pape r path pr oblem s ● Paper j amming, skewin g, misfee ds, or m ultiple- page f eeds ● Scanning fragil e original s ● Paper do es not fe ed corr ectly ● Origina ls are cu rling up in th e output tr ay ● The bottom of the s canned im age is cut off ● The scanne d ima ges have stre aks or sc ratches ● An item loaded in the documen t [...]

A prob lem with the hard ware mig ht exist. Follow thi s proce dure to test the p roduct: 1. Ensure that the po wer supp ly is securely connected between th e produc t and a l ive ele ctrical outlet or surge p rotector . Check that the gr een LED on the power su pply ca se is o n to ver ify that the power suppl y is function al. 2. If the p ower su[...]

2. Open the hatch. 3. Remove th e origin als or any obst ructions from th e pape r path. 4. Remove an y debris (p aper, sta ples, clip s, etc.) tha t you see in the pape r path. 5. Close the hatch un til it snaps into place. 6. Reload the unscann ed origi nals in the do cument feeder. 7. Resume sc anning . 92 Chapter 8 So lve proble ms[...]

Solve e-mail problems If you are unabl e to sen d e-mail s by usin g the d igital-sen d feature, you mig ht need to reconfi gure the SMTP ga teway address or the LDAP gatew ay addre ss. Vie w a confi guration page t o find the curren t SMTP an d LDAP gatew ay addre sses. Us e the fol lowing procedure s to check i f the SMT P and L DAP gatew ay addr[...]

Solve n etwork pr oblems Check the fol lowing i tems to v erify that the pr oduct is communica ting w ith the ne twork. Before beginni ng, view the infor mation pages. If you still c annot conn ect to the network aft er chec king these items, s ee www.hp.c om/ supp ort . 1. Are you r power and power supply cables connect ed proper ly, and is the p [...]

Contact HP Support For sup port con tact informa tion, see the prin ted mater ials tha t came wi th the product, or see www.hp.c om/ support . Contact H P Support 95[...]

A S upplies and accessories ● Order parts , access ories, and sup plies ● Part numbe rs 96 Appen dix A Supplies and accessorie s[...]

Order par ts, access ories, a nd supp lies Sever al metho ds are availa ble for order ing part s, supplies , and access ories. Order genuine HP p arts or acc essories www.hp.com/ buy/ parts Order through service or support provider s Contac t an HP-authorized serv ic e or support provider. Order using HP software Embedded Web Server on page 51 Orde[...]

Part numbers Orderin g inform ation and avail ability mi ght change duri ng the life of the produ ct. Accessories Item Description Part number HP Scanjet 7000n Keyboard Keyboards available in French, French (Canadian), German, Russian, and Spanish L2710A Cables and interfaces Item Description Part number HP Jetdirect 630n IPv6 Gigabit Ethernet Prin[...]

B Service and support ● Hewlett-P ackard limi ted warrant y stateme nt ● Open SSL ● Customer self- repair warranty s ervice ● Customer support 99[...]

Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Scanjet 7000n One-year limited warranty HP warra nts to you, the end-u ser customer , that HP hardware and acc essories will be fr ee from defects in mater ials an d workmans hip after the date of purch ase, f or the pe riod specifie d above. If HP receives notice[...]

Open SSL Copyri ght ( c) 1998-20 01 Th e OpenS SL Proj ect. All rights rese rved. Redistr ibution and us e in source and binary for ms, with or without mod ificat ion, are permitte d provided tha t the followi ng condition s are met: 1. Redist ributio ns of source code mus t retain the above copyrig ht notice, this li st of condit ions and the foll[...]

Copyri ght rema ins Eri c Young 's, and as such a ny Cop yright noti ces in the code are no t to be remov ed. If this packag e is used in a p roduct, Er ic Young should be given attributi on as the author of the part s of th e librar y used. This can be in th e form of a tex tual m essage at program startup o r in docume ntation (onl ine or te[...]

Custome r self-repair wa rranty service HP pro ducts ar e desig ned with many C ustome r Self R epair ( CSR) parts to mi nimize repai r time a nd allo w for greater fle xibilit y in performing def ectiv e parts re placement . If during the diagno sis period , HP iden tifies that the repai r can b e accompli shed by the use of a CSR part, H P will s[...]

Customer support Get telephone support, free during your warranty period, for your country/region Have the product name, serial number, date of purchase, and problem description ready. Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/ support . Get 24-hour Internet support www.hp.com/ suppor t Dow[...]

C Produ ct specifications ● Physic al specifi cation s ● Po wer co nsump tion ● Environ mental s pecificati ons ● Certific ate of Volatil ity 105[...]

Physic al specifica tions Table C-1 Product d imensions Produc t Height Depth Wid th Weight HP Scanjet Enterprise 7000n 343 mm (13.5 in) 411 mm (16.2 in) 321 mm (12.6 in) 16. 2 kg (35.6 lb) HP Scanjet Enterprise 7000n (with trays extended) 508 mm (20 in) 685 mm (26.97 in) 406 mm (15.98 in) Power consumption For powe r consumpt ion informa tion, see[...]

Certificate of Volat ility This st atement expla ins the volatili ty of customer data stored in memor y and outlines how to erase secure data from the device. Volatile memory The pr oduct ut ilizes volati le memor y (512 MB) to store cus tomer data duri ng the scan proc ess. W hen you turn off the product, this volatile memo ry is erased. Non-volat[...]

D Regulatory information ● Regulator y model numbe r ● Environ mental p roduct stewards hip prog ram ● Sa fety s tat emen ts 108 Appendix D Regul atory in formation[...]

Regulatory mode l number For regula tory identi fication purpo ses your produc t has been assigned a Regulatory Mod el Number. The Re gulatory Mo del Numbe r for y our produc t is FCLS D-0807. Thi s regul atory m odel numb er should not be c onfused wi th the ma rketing name (HP Scanje t Enterpris e 7000n) o r produc t number (L2708A , L2709A). Ad [...]

Environm ental produ ct stewardship program Protecting the enviro nment Hewlett- Packar d Company is com mitted to providi ng quali ty produ cts in a n envir onmentall y sound manner . This pr oduct has be en desig ned wi th several attribute s to minimi ze impa cts on o ur envir onment. Power consumption Hewlett- Packar d printing and im aging equ[...]

For rec ycling in formation , you can go to www.hp.c om/ recycle , or contact y our local authoriti es or t he Electr onics Indu stri es Allianc e: www.e iae.org . Disposal of waste equipment by users in private households in the European Unio n This symbol on the product or on its packaging indi cates that t his product must not be disposed of wit[...]

Index A access ories orderin g 97 part numbers 98 address books, e-mai l adding address es 41 auto-comple te function 43 importi ng 52 LDAP suppo rt 26 reci pient l ists 41 reci pient li sts, cr eati ng 41 ADF capacit y 3 Adminis tration m enu, cont rol panel 12 admini strator pas sword 22 Atte ntio n light locat ing 8 authentic ation and auth oriz[...]

E e-mail addres s boo ks deleting a ddresse s 42 elec tric al s pecif icati ons 106 Embe dded Web Server assigni ng a passwor d 55 features 51 General ta b 51 Information tab 51 Networki ng tab 52 option s 51 Scan/Digi tal Send tab 52 Se cur ity tab 52 end-of- life dis posal 11 0 enviro nment, sp ecific ation s 106 enviro nmental features 3 Envi ro[...]

loading do cumen ts general ti ps 32 tips for mi xed-si ze docu ments 34 log in 3 8 M maint enance clean pa per path 64 clean rolle rs 64 manage EWS 51 manage te mpora ry job files 55 managing network 22 material restrictio ns 110 media jams 91 mis feeds 90 not feeding 90 troubles hoot 90 memory 3 Menu butt on 8 menus, co ntrol panel Adminis tratio[...]

files too large 88 fragil e items 90 previe w 39 to e-mail 41 to fax 45 to network folder 46 to USB 46 using qu ick sets 47 Scan/Dig ital Sen d tab, Embedded Web Serv er 52 scanne r rese t 86 scanner lamp troubles hoot 87 scanni ng features 4 scannin g to e-mail about 26, 41 address books 41 configur e 26 control- panel s ettings 42 Embed ded Web S[...]

stop s wo rkin g 86 stre aks 91 two-side d scans 88 uninstall and reinst all software 86 warm-u p time 87 white scans 88 trouble shooting control pa nel messag es 83 gateway ad dresses 93 network prob lems 94 turn on produ ct troubles hoot 87 two- sided scans troubles hoot 88 U uninstal l and reinstall softwar e 86 upgradi ng firmwar e Jetd irect 7[...]