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GE 10/02 Network инструкция обслуживания

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Похожие руководства по эксплуатации

Хорошее руководство по эксплуатации

Законодательство обязывает продавца передать покупателю, вместе с товаром, руководство по эксплуатации GE 10/02 Network. Отсутствие инструкции либо неправильная информация, переданная потребителю, составляют основание для рекламации в связи с несоответствием устройства с договором. В законодательстве допускается предоставлении руководства в другой, чем бумажная форме, что, в последнее время, часто используется, предоставляя графическую или электронную форму инструкции GE 10/02 Network или обучающее видео для пользователей. Условием остается четкая и понятная форма.

Что такое руководство?

Слово происходит от латинского "instructio", тоесть привести в порядок. Следовательно в инструкции GE 10/02 Network можно найти описание этапов поведения. Цель инструкции заключается в облегчении запуска, использования оборудования либо выполнения определенной деятельности. Инструкция является набором информации о предмете/услуге, подсказкой.

К сожалению немного пользователей находит время для чтения инструкций GE 10/02 Network, и хорошая инструкция позволяет не только узнать ряд дополнительных функций приобретенного устройства, но и позволяет избежать возникновения большинства поломок.

Из чего должно состоять идеальное руководство по эксплуатации?

Прежде всего в инструкции GE 10/02 Network должна находится:
- информация относительно технических данных устройства GE 10/02 Network
- название производителя и год производства оборудования GE 10/02 Network
- правила обслуживания, настройки и ухода за оборудованием GE 10/02 Network
- знаки безопасности и сертификаты, подтверждающие соответствие стандартам

Почему мы не читаем инструкций?

Как правило из-за нехватки времени и уверенности в отдельных функциональностях приобретенных устройств. К сожалению само подсоединение и запуск GE 10/02 Network это слишком мало. Инструкция заключает ряд отдельных указаний, касающихся функциональности, принципов безопасности, способов ухода (даже то, какие средства стоит использовать), возможных поломок GE 10/02 Network и способов решения проблем, возникающих во время использования. И наконец то, в инструкции можно найти адресные данные сайта GE, в случае отсутствия эффективности предлагаемых решений. Сейчас очень большой популярностью пользуются инструкции в форме интересных анимаций или видео материалов, которое лучше, чем брошюра воспринимаются пользователем. Такой вид инструкции позволяет пользователю просмотреть весь фильм, не пропуская спецификацию и сложные технические описания GE 10/02 Network, как это часто бывает в случае бумажной версии.

Почему стоит читать инструкции?

Прежде всего здесь мы найдем ответы касательно конструкции, возможностей устройства GE 10/02 Network, использования отдельных аксессуаров и ряд информации, позволяющей вполне использовать все функции и упрощения.

После удачной покупки оборудования/устройства стоит посвятить несколько минут для ознакомления с каждой частью инструкции GE 10/02 Network. Сейчас их старательно готовят или переводят, чтобы они были не только понятными для пользователя, но и чтобы выполняли свою основную информационно-поддерживающую функцию.

Содержание руководства

  • Страница 1

    PC S A dvanced T elephone Messaging Revised 10/02 Network Client Guide Operating Instructions and Install Guide PhoneTree 2500 and 3500 series[...]

  • Страница 2

    T ab le of Contents 2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Step One: V erify Y our PC Com patibility . . . . . . . . . . . . . . . . . . . . . . . . .3 Step Tw o: Install t he Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Step Three: Configure Y our Cli[...]

  • Страница 3

    3 Installation: V erify Y our PC Compatibility Congratulations on your purchase of the PhoneTree Network Client! This manual will guide you through the inst allation and setup of the PhoneTree Network Client on your system. If y ou need assist ance with the inst allation, talk to t he PhoneT ree Network Administrator in your off ice or refer to the[...]

  • Страница 4

    Installation: Install the Software 4 Step T wo: Install the Software 1. Insert the CD Insert t he CD in your drive. Choose Start -> Run -> Browse... -> SETUPUSBCLIENTSetup.exe (look for this file on t he CD) -> click Open -> click OK . The installation should t hen begin. 2. Choose the Default Settings Click on Next several times un[...]

  • Страница 5

    5 Installation: Install the Software, continued 3. Finish Installation When asked, click the Finish button. Do not start t he PhoneT ree program at t his time. Close the Client window . 4. Check for Icon on Desktop Now you should ha ve a PhoneTree Client icon on your desktop (shown at right). Y ou are now ready to go on to Step Three: Configure Y o[...]

  • Страница 6

    Installation: Configure Y our Client 6 Step Three: Configure Y our Client 1. Double-click on the PhoneTree Client icon on your desktop. Y ou will be prompted to configure your client. The screen below will come up. Y ou need to do three t hings: tell the Client where the PhoneTree Server is located on t he network, create a default local path for a[...]

  • Страница 7

    7 Installation: Configure Y our Client, continued 3. To create a default f older where all your calling preferences and ot her data will be kept, click the Make Default Local Path button. A folder will be created on your hard drive in the location shown, and t his is where all data that is generated by the PhoneTree Network Client software will be [...]

  • Страница 8

    Initial Setups: Call Options 8 Call Options Once you are finished with conf iguration, you will see the Call Status screen, which is the main screen for the PhoneTree Network Client. T o initiate a call session: ❶ Click on the PhoneTree button. ❷ Choose the PhoneTree you would lik e to access from t he menu, then click the OK button. PhoneTrees[...]

  • Страница 9

    9 Initial Setups: Call Options, continued ❸ ❹ ❹ ❸ The Easy Call dialog will appear . From t he Setup menu, choose Call Options . ❹ The Call Times tab will be active. Choose days to call on by clicking on the box(es) next to t he day . Change the Don’t Call Before and t he Don ’ t Call After times by clicking on t hem — a Set Time bo[...]

  • Страница 10

    Initial Setups: Call Options, continued 10 a i c b j h g f d e ❺ Click on the Call Options t ab. a. Selecting t he “ Hangup Detect ” option means that if the called par ty hangs up the phone early, PhoneT ree will note t his in the status repor t. [Recommended setting: ON ] b. “ Star to Repeat ” gives the listener t he option to repeat th[...]

  • Страница 11

    11 Initial Setups: Call Options, continued from 1 to 1000. This mode only recognizes 9 when dialed on touch- tone phones. This feature is especially good for seeking a limited number of volunteers, because PhoneTree will stop calling after the number of desired 9 replies are received. [Recommended setting: OFF ] f. “ Job Priority ” enables you [...]

  • Страница 12

    Initial Setups: Call Options, continued 12 ❻ Click on the Transfer Options t ab. There are four options in the drop- down menu, Off, a) Mailbox, b) Phone System and c) 3-W ay Call. Unless this is set to Of f, any time your members press 0 during a PhoneTree message they will be transfer red to the location you specify here. a. Mailbox: Choosing t[...]

  • Страница 13

    13 Initial Setups: Call Options, continued a. These dialing settings are included here if you need to make adjustments on a per -PhoneTree basis. For example, suppose y ou want this PhoneTree only to only talk to people who are at home (i.e., to never leave a message on an answ er ing machine). Y ou would put an “ A ” in the Suffix box (which t[...]

  • Страница 14

    Initial Setups: Call Options, continued 14 e. Create Results File (Jobxx.out) for another application: If you would like to save a call status file that anot her application (like y our member management program) can use later, check this option. Default : OFF f . Call Logging: If you would like the calls made with this PhoneT ree to be included in[...]

  • Страница 15

    15 Daily Operation: Star ting a Call Job Starting a Call Job T o st art calling, click the Call List button on t he Easy Call screen: The light on the Ser ver Status will turn from green (Calling) to orange (Pausing!), to yellow (Paused) and finally back to green again, when you will see your new call job appear in the list of PhoneTrees. Y ou can [...]

  • Страница 16

    Daily Operation: Checking Call Status 16 Checking Call Status Once your call job is complete, you will probably want to check the Call Status, which will give you a com plete repor t on the call job. Here ’ s how: ❶ First, you must contact your PhoneTree Administrator or visit the Host computer . Go to t he Edit screen of the PhoneTree for whic[...]

  • Страница 17

    17 Daily Operation: Checking Call Status, continued ❸ Choose the PhoneTree for which you would lik e to vie w the Call Status and click OK. ❹ Now you are back on the Easy Call screen for that PhoneTree. Choose Update Call Results from the File menu. ❺ Click the Ye s button on t he dialog bo x t hat follows: ❸[...]

  • Страница 18

    Daily Operation: Checking Call Status, continued 18 ❻ Now you should g e t a notification that looks like the following. Click the OK button. ❼ Y ou will be taken back to t he PhoneT ree Call Status screen (t he main Client screen) and you can watch as calls are temporarily paused while an up-to-date call list is generated on the Host machine. [...]

  • Страница 19

    19 Daily Operation: Checking Call Status, continued Call St atus is in this column. Use Windows Explorer to locate and move a copy of W ordpad to the director y shown in the dialog above (the PhoneTree Client software needs to know where W ordpad is, since it uses Wordpad to display your Call Status). If instead of the Job.txt , you get an error me[...]

  • Страница 20

    Daily Operation: Checking Call Status, continued 20 Standard Call Statuses Not Called Y et — Person has not been called yet Ans by Person — Message was delivered to a person Phone W as Busy — Phone was busy on last call to person Did Not Answer — Person did not answer last call Ans By Machine — Message was delivered to member ’ s answ e[...]

  • Страница 21

    21 Reference: Impor ting Data ❷ PhoneTree can use data generated in any member management software package as well as any common office sof tware product (Microsoft Word, Excel, etc.). If your database application can produce an ASCII (.dat or .txt), or a Comma Delimited (.txt), CSV f ile, then you will be able to import the dat a into a list tha[...]

  • Страница 22

    Reference: Impor ting Data, continued 22 ❸ Click her e fir st, then… …do this! ❸ Choose the PhoneTree for which you would lik e to import a f ile and click OK. ❹ Choose the “ Call the new list I have selected ” radio button, t hen choose Select Call List from the File menu.[...]

  • Страница 23

    23 Reference: Impor ting Data, continued ❺ Choose the list you would like to use from the following dialog, then click the Open button. Note: this assumes you were able to expor t your file from the application that created it as a comma-delimited te xt file (.txt, .dat or .csv) and that you placed the expor ted file in the PhoneTree Client folde[...]

  • Страница 24

    Reference: Impor ting Data, continued 24 Now the name of y our import ed file show s up here. ❼ Y ou will be taken back to t he Easy Call screen. Record a messag e if you haven ’ t already (follow step 9 on page 1 4) and click the Call List button. Notice that now the name of your list shows up on the screen. ❽ The light on the Ser ver Status[...]

  • Страница 25

    25 Reference: The PhoneT ree Call Status Screen ❶ ❷ ❸ ❹ ❶ The File Menu: Allows you to Configure your Client settings (page 6) or to Exit the prog ram. ❷ The PhoneTree List : Displays a list of all PhoneT rees cur rently calling. Check the entr ies in the Status , Pri (ority), Placed and Completed columns for information about what is h[...]

  • Страница 26

    Reference: The PhoneT ree Call Status Screen, continued 26 Call Status Headers Status: Will show Calling (calls are currently in prog ress), Done (call job is complete) or Idle (no current call job scheduled). Priority : Either Low , Mid (the default) or Hi. Turn to page 1 1 for instructions on how to change the pr iority for a call job. Placed: Wi[...]

  • Страница 27

    27 Reference: The PhoneT ree Call Status Screen, continued Pause At: Displays t he Pause Call At time you specified on the Call Times tab of t he Call Options dialog (pag e 9). Resume At: Displays t he Resume Call At time you specified on the Call Times tab of t he Call Options dialog (pag e 9). Night : Displays the Start Night Messages At time you[...]

  • Страница 28

    Common Questions 28 Common Questions As a PhoneTree user , you have 2 4-hour technical suppor t available via e-mail, at support@phone tree.com, or on our website (www .phonetree.com). Following is a list of common questions and their answers: Q. I have chosen a PhoneT ree, selected my calling prefer ences in Call Options, recor ded a message and c[...]

  • Страница 29

    29 The PhoneT ree W ebsite Visit us at www.phonetree.com , where y ou have access to free sof tware updates, many answers to frequently ask ed questions, and answers to your specific questions via our free online tech suppor t, or call T ech Support directly at 866.234.2943 (toll-free).[...]

  • Страница 30

    Notes 30[...]

  • Страница 31

    31 Contacting PCS By Phone Our technical support st aff is available from 8:30 AM to 5:00 PM Eastern Time, Monday through Fr iday at 866.23 4.2943 . To expedite resolution of your problem, please be near your PhoneT ree and your computer, if applicable. If possible, use a different telephone line t han PhoneT ree. Y ou may also fax your question or[...]

  • Страница 32

    T elephone Messaging Systems Regulatory Information Personal Communication Systems, Inc. 2400 Reynolda Road, Winston-Salem, NC 2 7106 Sales: (800) 95 1-8733 • Support: (336) 722 – 0087 www.phonetree.com • sales@phonetree.com • support@phonetree.com ©2002 by PCS. Specifications subject to change without notice. This equipment has been teste[...]