Cisco Systems 78-16845-01 инструкция обслуживания

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138

Идти на страницу of

Хорошее руководство по эксплуатации

Законодательство обязывает продавца передать покупателю, вместе с товаром, руководство по эксплуатации Cisco Systems 78-16845-01. Отсутствие инструкции либо неправильная информация, переданная потребителю, составляют основание для рекламации в связи с несоответствием устройства с договором. В законодательстве допускается предоставлении руководства в другой, чем бумажная форме, что, в последнее время, часто используется, предоставляя графическую или электронную форму инструкции Cisco Systems 78-16845-01 или обучающее видео для пользователей. Условием остается четкая и понятная форма.

Что такое руководство?

Слово происходит от латинского "instructio", тоесть привести в порядок. Следовательно в инструкции Cisco Systems 78-16845-01 можно найти описание этапов поведения. Цель инструкции заключается в облегчении запуска, использования оборудования либо выполнения определенной деятельности. Инструкция является набором информации о предмете/услуге, подсказкой.

К сожалению немного пользователей находит время для чтения инструкций Cisco Systems 78-16845-01, и хорошая инструкция позволяет не только узнать ряд дополнительных функций приобретенного устройства, но и позволяет избежать возникновения большинства поломок.

Из чего должно состоять идеальное руководство по эксплуатации?

Прежде всего в инструкции Cisco Systems 78-16845-01 должна находится:
- информация относительно технических данных устройства Cisco Systems 78-16845-01
- название производителя и год производства оборудования Cisco Systems 78-16845-01
- правила обслуживания, настройки и ухода за оборудованием Cisco Systems 78-16845-01
- знаки безопасности и сертификаты, подтверждающие соответствие стандартам

Почему мы не читаем инструкций?

Как правило из-за нехватки времени и уверенности в отдельных функциональностях приобретенных устройств. К сожалению само подсоединение и запуск Cisco Systems 78-16845-01 это слишком мало. Инструкция заключает ряд отдельных указаний, касающихся функциональности, принципов безопасности, способов ухода (даже то, какие средства стоит использовать), возможных поломок Cisco Systems 78-16845-01 и способов решения проблем, возникающих во время использования. И наконец то, в инструкции можно найти адресные данные сайта Cisco Systems, в случае отсутствия эффективности предлагаемых решений. Сейчас очень большой популярностью пользуются инструкции в форме интересных анимаций или видео материалов, которое лучше, чем брошюра воспринимаются пользователем. Такой вид инструкции позволяет пользователю просмотреть весь фильм, не пропуская спецификацию и сложные технические описания Cisco Systems 78-16845-01, как это часто бывает в случае бумажной версии.

Почему стоит читать инструкции?

Прежде всего здесь мы найдем ответы касательно конструкции, возможностей устройства Cisco Systems 78-16845-01, использования отдельных аксессуаров и ряд информации, позволяющей вполне использовать все функции и упрощения.

После удачной покупки оборудования/устройства стоит посвятить несколько минут для ознакомления с каждой частью инструкции Cisco Systems 78-16845-01. Сейчас их старательно готовят или переводят, чтобы они были не только понятными для пользователя, но и чтобы выполняли свою основную информационно-поддерживающую функцию.

Содержание руководства

  • Страница 1

    J-1 Cisco Transport Mana ger Release 6.0 Use r Guide 78-16845-01 APPENDIX J Troubleshooting This chapter of fers troubleshooting steps t o help solve high-le vel problems while operati ng CTM or CTM GateW ay . F ollow the trou bleshooting procedures de scribed in thi s chapter before contacting Cisco technica l support. This chapter includ es the f[...]

  • Страница 2

    J-2 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.2 Server Proble m s Note This chapter assumes that the serv er is installed under the default /opt/CiscoT ransportManagerServ er directory and the client is in stalled under the defa ult /opt/C iscoTransportMan agerClient (Solaris) or C:CiscoT ransportMa[...]

  • Страница 3

    J-3 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.2.2 CTM Server Does Not Respond If you are e xperiencing an y of these conditions, cont act your account representati ve. Y our account representative can eng age Cisco’ s Advanced Services team to audit your CTM server and recommend a higher -capacity s[...]

  • Страница 4

    J-4 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.2.3 Cannot Connect to the CTM Server Step 2 V erify that the f irst entry in the /v ar/opt/oracle/oratab f ile looks similar to CTM6_0:/oraclesw9i/prod uct/9.2:Y . If this entry is missing, the Oracle database might not be installed. The Oracle da tabase i[...]

  • Страница 5

    J-5 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.2.4 NE Connection State Is Listed as Unavailable sudo ctms-start Step 11 W ait for 5 minutes and run the cl ient. J.2.4 NE Connection State Is Listed as Unavailable If the connection state of an NE is listed as Una vailabl e in the Domain Explorer windo w [...]

  • Страница 6

    J-6 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.2.5 Launching Tables Results in Database Errors J.2.5 Launching Tables Results in Database Errors If the Oracle database or Oracle listener that CTM is using is down, launching tables wil l generate database errors. T o troubleshoot table launching errors:[...]

  • Страница 7

    J-7 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.2.8 Problems with ONS 1553 0 and ONS 15540 Configuration J.2.8 Problems with ONS 15530 and ONS 15540 Configuration ONS 15530 and ONS 15540 NEs must be p roperly configured to send traps t o the server . Step 1 The running conf iguration on the NE should co[...]

  • Страница 8

    J-8 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.2.10 CTC-Based NE Is Not Discovered Step 6 V erify that the NE is reach able durin g the durati on that PM da ta is collected. If the NE is not reachable, there is an entry in the Audit Log table ( Administration > A udit Log ). J.2.10 CTC-Based NE Is N[...]

  • Страница 9

    J-9 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.2.13 Circuits Are Not Displayed • In the running conf iguration, the community strings are shown in entries simil ar to the following: snmp-server community public RO snmp-server community private RW In this example, the read string is public , and th e [...]

  • Страница 10

    J-10 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.2.16 Cannot Copy CTC Binary to the CTM Server J.2.16 Cannot Copy CTC Binary to the CTM Server If a CTC binary fails to be copied to the CTM serv er , the <C TM_install_dir ectory> /cms/ directory mig ht be missing or write-protected. If the director[...]

  • Страница 11

    J-11 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.2.20 Using the get nestate Command J.2.20 Using the get nestate Command The get nestate command-line interface (CLI) command av ailabl e in the ctm utility in the EMS server bin directory returns th e provisioned operation al state (NE_Info_T able: NEStat[...]

  • Страница 12

    J-12 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.3.2 Da tabase Time out Occurs J.3.2 Database Timeout Occurs Step 1 Reduce the scop e of the query by selecting a group o r an NE and not the entire domain before open ing tables such as the Alar m Browser , Alarm Log, Audi t Log, and PM tables. Step 2 Inc[...]

  • Страница 13

    J-13 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.3.5 Canno t Authenticate User M essage Appears Step 4 If the prov isioner or operator is in the CTM Users ta ble, select the ro w corresponding to that user and click the Modify User Pr operties tool to brin g up the Modify CTM User Properties wizard. V e[...]

  • Страница 14

    J-14 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.4.2 Ca nnot Delete an NE J.4.2 Cannot Delete an NE If an NE cannot be deleted, v erify that the user logged in as SuperUser or Netw orkAdmin—not as a Provisioner or Operator . Provisioners and O perators cannot delete NEs. If the user logged in as Provi[...]

  • Страница 15

    J-15 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.4.5 Ca nnot Delete a Subne twork Step 9 Click Sav e . J.4.5 Cannot Delete a Subnetwork If a subnetwo rk cannot be deleted from the Subnetw ork Explorer , complete the follo wing steps: Step 1 V erify that the user logged in as a Sup erUser—not as a Prov[...]

  • Страница 16

    J-16 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.4.8 ONS 15800, ONS 15801, or ON S 15808 NE Generates Too Many Alarms J.4.8 ONS 15800, ONS 15801, or ONS 15808 NE Generates Too Many Alarms Occasionally , ONS 15800, ONS 15801, and ONS 15808 NEs generate so many alarms that the CTM client cann ot process a[...]

  • Страница 17

    J-17 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.4.11 Cannot Customize the Netwo rk Map J.4.11 Cannot Customize the Network Map If an image f ile is not displayed whil e changing the Network Map back ground or while changing a node icon, complete the follo wing steps: Step 1 Choose another image f ile. [...]

  • Страница 18

    J-18 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.4.13 How Do I Collect Thread Dumps? Note The resolution in 24-bit de pth is a little lower than is possible wit h 8-bit depth (115 2 x 900 x 76 versus 1280 x 1024 x 76), but the di fference is hardly noticeable. J.4.13 How Do I Collect Thread Dumps? Threa[...]

  • Страница 19

    J-19 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.4.14 How Do I Enab le or Disable the Automatic Refresh Data Action? – ONS15808NEService – UnmanagedNEService – ONS15216PMService – ONS15302PMService – ONS15305PMService – ONS15310PMService – ONS15327PMService – ONS15454PMService – ONS154[...]

  • Страница 20

    J-20 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.4.15 How Do I Replace the Alarm Interface Panel? J.4.15 How Do I Replace the Alarm Interface Panel? The Alarm Interface P anel (AIP) provides sur ge protection for CTC-based NEs. This panel has a non volatile memory chip that stores the unique node addres[...]

  • Страница 21

    J-21 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.6 CTM GateWay/TL1 Problems /bin/ctm-large-debug.exe /bin/ctm-highend-debug.exe On Solaris, you can start the CTM client with a c onsole window that di splays exceptions and client debug messages. Y ou can use these messages to help tr oubleshoot any clien[...]

  • Страница 22

    J-22 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.8 Cisco CRS-1 and Catalyst 6509 Problems J.8 Cisco CRS-1 and Catalyst 6509 Problems This section descri bes troubleshooting procedures for problems related to the Cisco CRS-1 and the Catalyst 65 09. J.8.1 CRS-1 Communication State Remains Unavailable Afte[...]

  • Страница 23

    J-23 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.8.3 CTM Does Not Receive Conf iguration Changed Notifications from the CRS-1 Step 3 V erify that CTM supports the soft ware image that is running on the Catalyst 6509. I n the Domain Explorer , ch oose Administration > Supported NE T able and verify th[...]

  • Страница 24

    J-24 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.8.5 CTM Does Not Receive syslog Events from the Catalyst 6509 Note The set snmp trap enable all command enables traps onl y on physical ports. For logical po rts such as sc0 or sc1, you must enable traps separately . Go to Step 4 . Step 4 Enter the follo [...]

  • Страница 25

    J-25 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.8.6 CTM Does Not Collect Historical PM Data for the CRS-1 ... sys 5 5 ... vmps 2 2 vtp 2 2 0(emergencies) 1(alerts) 2(critical) 3(errors) 4(warnings) 5(notifications) 6(information) 7(debugging) J.8.6 CTM Does Not Collect Historical PM Data for the CRS-1 [...]

  • Страница 26

    J-26 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.8.7 CRS-1 PM Tables Collect Data at the Wrong Collection Interval sample-interval 15 ! Step 3 If the fi les are not being dumped to the tar get direct ory on the TFTP server , verify that the TFTP server is using the correct tftpd (tftp daemon binary). Th[...]

  • Страница 27

    J-27 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.8.9 How Do I Back Up the CRS-1 Conf iguration File Auto matically Whenever the Co nfiguration Is Changed o n the J.8.9 How Do I Back Up the CRS-1 Con figuration File Automatically Whenever the Configuration Is Changed on the Router? Step 1 In the Domain E[...]

  • Страница 28

    J-28 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.8.11 Cannot Delete an Out-of-Se rvice NE from CTM Step 3 Enter the follo wing commands to enable CDP on both NEs: Router-1(config)# cdp Router-1(config)# commit Router-2(config)# cdp Router-2(config)# commit J.8.11 Cannot Delete an Out-of-Service NE from [...]

  • Страница 29

    J-29 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.8.16 How Do I Create and Grant Ce rtificates for SSL-Configured CRS-1 NEs? Step 2 Enter the follo wing command to v erify that DSA keys ha ve been gener ated on the router: Router# crypto key generate dsa Step 3 Enter the follo wing command to v erify tha[...]

  • Страница 30

    J-30 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.8.19 How Do I Load a Software Image on the Catalyst 6509? The output is similar to the following e xample: -#- -length- -----date/time------ name 2 5849256 Aug 09 2004 14:41:25 cat6000-sup2.6-3-7.bin 3 8801412 Aug 09 2004 15:30:57 cat6000-sup2k8.8-3-2.bin[...]

  • Страница 31

    J-31 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.9 XR 12000 Problems J.9 XR 12000 Problems This section descri bes troubleshooting proced ures for problems related to the XR 12000. J.9.1 Reporting XR 12000 Issues When reporting an XR 12 000 problem, include detail ed steps to reproduce the problem and t[...]

  • Страница 32

    J-32 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.9.3 XR 12000 Status Is Not Immediat ely Reflected in the Domain Explorer Step 6 The NE hostname specif ied in DNS or in the CTM server /etc/hosts f ile must match the hostname confi gured on the NE. If the hostnames do not match, the N E is moved to an LO[...]

  • Страница 33

    J-33 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.9.6 XR 12000 BGP and CDP Neighbor Discovery Issues Step 2 Enter the follo wing commands to v erify that the router’ s running confi guration contains the correct PM configuration: performance-mgmt statistics bgp template default sample-size 1 sample-int[...]

  • Страница 34

    J-34 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10 Problems with MGX Voice Gateway Devices On UNIX, enter the <CTM_home> /bin/ctmcd ebug-start command to start the client and repeat the same operation. This generates the error and e xcep tion messages on the terminal. Capture the terminal message[...]

  • Страница 35

    J-35 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.2 Discovery Issues at Startup b. Compare this community string with the community string in the node_info table. The commun ity string in the node_info t able is encrypted. Y ou will need to decrypt this string and verify it. Step 3 For MGX no des, if [...]

  • Страница 36

    J-36 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.2 Discovery Issues at Startup J.10.2.3 Node IP Is Incorrect in the Database Step 1 If the node table contains the correct IP address, complete the follo wing substeps: a. Enter the follo wing command to du mp the c ache of topod and ILMIT opoc: kill -U[...]

  • Страница 37

    J-37 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.2 Discovery Issues at Startup J.10.2.5 Reachable Node Is Shown as Unreachable If a node that is reachable from CTM is shown as unreachable in the Conf iguration Center , Chassis V iew , Diagnostics Center , or Statistics Rep ort, complete the follo win[...]

  • Страница 38

    J-38 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.3 Discovery Issues at Runtime Step 2 Enter the community strings (SNMP-GET and SNMP-SET) of the node through the Domain Explorer > Network Element Propert ies pane > NE Authentication tab . The SNMP st rings mi ght be incorrect in the node_info t[...]

  • Страница 39

    J-39 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.3 Discovery Issues at Ru ntime Step 4 If the preceding steps d o not solve the problem, delete the node from the network and add it again. J.10.3.2 Node Name Change Is No t Updated in the Configuration Center, Chassis View, Diagnostics Center, or Stati[...]

  • Страница 40

    J-40 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems Step 2 If the node table does not hav e an entry for the node with the correct IP address, complete the fo llowing substeps: a. Check the ILMItopoc l og and verify whet her it receiv ed a 60007 and 70202 trap. b. If you[...]

  • Страница 41

    J-41 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.4 E quipment Management Prob lems J.10.4.2 Network Setup and Configuration Required for OOEMC Sync-Up Process The EM requires network se tup and CTM configuratio n prerequisites be fore it can start the sync-up process. On the switch, perform th e foll[...]

  • Страница 42

    J-42 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems Step 3 If the rtm link up message for the node is found and the log indicates that notif ication to ooemc has been sent, then collect the log fi les and report the problem. Step 4 If the rtm link up message canno t be f[...]

  • Страница 43

    J-43 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.4 E quipment Management Prob lems Note It should not take long to declare n ode resync failure because of the SNMP request failure. T o verify th at there is an SNMP failure, check the ooemc and snmpcomm log files. Note Using ooemc10.6568.log as an exa[...]

  • Страница 44

    J-44 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems 9. SM_CARD_01_RPM.CF 10. PNNI_01_CC.CF Files 1 and 2 are upload ed for each NBSM. Files 4 to 7 are uploaded for each AXSM. File 9 is upload ed for all RPM/RPM-PR cards on the switch. The follo wing files are uploaded fr[...]

  • Страница 45

    J-45 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.4 E quipment Management Prob lems 3. The ooemc recei ves bu lk file creation-rel ated traps: 60901, 60902, and 6 0903. 4. The ooemc FTPs the config up load files from the switch after it has recei ved 60901 and 60902 fro m the switch. 5. The ooemc pars[...]

  • Страница 46

    J-46 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems J.10.4.6 CTM Database Is Inconsistent with Switch Data After Successful Coldstart (CTM Server Stop/Start) or Periodic Resync After a successful node resyn chronization triggered b y the periodic resync, the CTM database[...]

  • Страница 47

    J-47 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.4 E quipment Management Prob lems • Collect conf ig upload files fro m the /opt/svplus/tmp directory . Possible alternativ e workaround is to manually re sync the node. If the problem persists, perform a coldstart. If the problem is sti ll not resolv[...]

  • Страница 48

    J-48 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems • EMC_DBProperty_Card_c: :ComposeNMSMsg • EMC_DBPrope rty_Line_ c::Compo seNMSMsg • EMC_DBProperty_AusmPort_ c::ComposeNMSMsg • EMC_DBProperty_CesmPort_c:: ComposeNMSMsg • EMC_DBProperty_FrPort _c::ComposeNMSM[...]

  • Страница 49

    J-49 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.4 E quipment Management Prob lems J.10.4.9 CTM Database and Switch Da ta Inconsistency Issues Af ter Node Provisioning for MGX This section includes the following information: • J.10.4.9.1 Database T able Po pulation Through T raps and SNMP Upload, p[...]

  • Страница 50

    J-50 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems • RedCard Trap • T rapMiss Trap • VsiCtrlr T rap • DS3Line Trap • AtmPhy T rap • Peripheral T rap • CoreSwth T rap • Tr a p Lo s t Tr a p • AtmAddr T rap • Restart T rap • Node T rap • SonetAps T[...]

  • Страница 51

    J-51 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.4 E quipment Management Prob lems • SctPort T rap • SvcDerout eGroomT rap • Channel Tr a p • TUG3Path T rap • Cug T rap • AddrCug T rap • RSC Upload • APS Upload • FrPort State Upload • MPSM Upload • V ism T oneDetect T rap • Li[...]

  • Страница 52

    J-52 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.4 Equipment Managemen t Problems • VxsmCrr T rap • VxsmT one Trap • VxsmAs T rap • VxsmAsp Trap • VxsmAs T rap • VxsmLapd Trap • V ismABCDBitT emplate T rap Re view the log messages u sing the traplist command and decide ho w you can grep[...]

  • Страница 53

    J-53 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms J.10.5 Configuration Center, Chassis Vi ew, Diagnostics Center, and Statistics Report Problems This section includes the following information: • J.10.5.1 C T[...]

  • Страница 54

    J-54 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems Figur e J-1 CTM End-t o-End Arc hitectu re NMServer pro vides in ventory and alarm info rmation for the Configurat ion Center , Chassis V ie w , Diagnostics Cent[...]

  • Страница 55

    J-55 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms – Config uration—Dumps the configurati on data to the dump file. • nmClient—This utility i s used to isolate an issue be tween client and ser ver . It i[...]

  • Страница 56

    J-56 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems Possible alternative w orkaround—Op en a new GUI and a ne w Configu ration Center , Chassis V ie w , Diagnostics Center , or Statistics Report GUI. J.10.5.2.2 [...]

  • Страница 57

    J-57 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms J.10.5.3.1 Configuration Center, Chassis View, Diagnostics Ce nter, or Statistics Report Does Not Show a Node Step 1 Check whether the nod es are discovered. Se[...]

  • Страница 58

    J-58 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems Step 3 Check the node in the NMServer's cache. This can be done by using the command nmControl in the CTM CLI. Step 4 Check the CMSCcl ient.log for the node[...]

  • Страница 59

    J-59 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms Step 6 If duplicate nodes are not present in the NMServer ca che, open a new GUI and verify whethe r the node is sho wn in it. Defect Information—Collect the [...]

  • Страница 60

    J-60 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems Possible alternativ e workarounds: 1. Open a ne w GUI and a new Conf iguration Center , Ch assis V ie w , Diagnostics Center , or Statistics Report. 2. Use nmCon[...]

  • Страница 61

    J-61 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms Step 6 Use nmClient and v erify whether getChildren for FD N returns the correct info rmation for the element in the nmClient .<pid>.dump file. Step 7 If [...]

  • Страница 62

    J-62 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems J.10.5.5 Configuration Cent er, Chassis View, Diagnos tics Center, or Statistic s Report Alarm Issues This section includes the following information: • J.10.5[...]

  • Страница 63

    J-63 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms Figure J-2 Client/Server Ar chitect ure f or Alarm Components J.10.5.5.2 XML Schema for Alarm Rules Alarm rules are def ined in XML, specifically , in a file na[...]

  • Страница 64

    J-64 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems Figure J-3 Cor relat ed Alarm Rule Diagr am A CorrelatedRule can ha ve any of the fo llowing: • 1 Alw aysClear (Used when a giv en element ne ver ha s an alarm[...]

  • Страница 65

    J-65 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms A CorrelatedBmRule can ha ve any of the following: • 0 or more ClearAlar mCondIds • 1 ne w alarm (which consists of Ne wAlarmConditionID, Ne wAlarmServAf fe[...]

  • Страница 66

    J-66 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems <NewAlarmSev>6</NewAlarmSev> <NewAlarmObjSev>7</NewAlarmObjSev> <NewAlarmDescrSuffix>Sync-Up has not started yet</NewAlarmDescrS[...]

  • Страница 67

    J-67 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.5 Configuration Center, Ch assis View, Diagn ostics Center, and Statistics Report Proble ms c. V erify whether or not the alarm s are aggregate port alarms. If so, th is is expected beha vior and there is no defect. If there are alarms that have greate[...]

  • Страница 68

    J-68 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.5 Configuration Center , Chassis View, Di agnostics Center, and Statistics Report Problems Possible alternative w orkaround—Op en a new GUI and a ne w Configu ration Center , Chassis V ie w , Diagnostics Center , or Statistics Report. J.10.5.5.6 Tran[...]

  • Страница 69

    J-69 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.6 Chassis View Problems c. Click the Get b utton. The connections should be list ed, and the alarm status should match the al arm status in the alarm list. Step 2 If the connection al arms do not match the aggreg ate port alarm(s) in Alarm List GUI, th[...]

  • Страница 70

    J-70 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.6 Chassis View Problems Chassis V ie w displays the chassis b y combining static data from the XML f ile and dynamic data from the database. The f irst step in debugging is t o determine if data is populated properly in the dat abase. The next step is [...]

  • Страница 71

    J-71 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.6 Chassis View Problems d. Sav e the log as CMSCclient.log to your local driv e. e. T ake a copy of t he chassisvie w .jar from the /opt /svplus/jav a/jars/cwm/ direct ory . Y ou ne ed to check that gif f iles used to draw the lines are a vailable in t[...]

  • Страница 72

    J-72 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.7 Configuration Center Management J.10.6.10 Lines Not Selectable Sometimes lines beco me unselectable. For e xample, when trying to select line 3, line 1 may get sel ected or vice versa. Lines must be spaced suff iciently apart. If they ar e not, they [...]

  • Страница 73

    J-73 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.7 Con figuration Center Management • Network elements can be selected in the tree view and the Conf igur ation Center (Elements T ab) can be launched to vie w or modify the select ed object. • Network elemen ts can be dragged and dropped from oth e[...]

  • Страница 74

    J-74 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.7 Configuration Center Management • Choose an app lication fr om the To o l s menu item. • Right-click on the selected ob ject from the hierar chical tree and choose th e target application. Step 1 Check the tar get application jar file. Mak e sure[...]

  • Страница 75

    J-75 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.7 Con figuration Center Management J.10.7.1.5 Element Tab—Internal Frame Does Not Launch When the Elemen t tab is selected and you double-c lick on a supported network element , an internal frame is not created or the content of an existing internal [...]

  • Страница 76

    J-76 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.7 Configuration Center Management • Results in the Operation Not Supported message box Step 1 Determine if the drag -and-drop functionality is supported for the dropped object. The follo wing objects can be dropped from the t ree view to the content [...]

  • Страница 77

    J-77 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.7 Con figuration Center Management Step 1 Determine if the drag -and-drop functionality is supported for the dropped object. The follo wing objects can be dropped from the t ree view to the content pane: • For the Element tab, the Network, Node, Card[...]

  • Страница 78

    J-78 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.7 Configuration Center Management J.10.7.2 Configuration Ce nter—Element Management The Conf iguration Center can be used to confi gure dif ferent network element object s. The Configuration Center's Element tab is the main wi ndow for creatin g[...]

  • Страница 79

    J-79 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.7 Con figuration Center Management • Dspcd command output fro m the switch for the controller card and the service module where th is error is detected. • Ddspln or dspport command o utput, if this error seen for a line or port. Possible alternativ[...]

  • Страница 80

    J-80 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.7 Configuration Center Management • If the SNMP SET operation f ails, SSH or T elnet to the CLI and try to add the element. If the operation succeeds, co ntact CTM engineers. Step 3 If the Delete butto n is disabled, use any SNMP tool to delete the o[...]

  • Страница 81

    J-81 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.7 Con figuration Center Management Step 3 If the file is not a vailable, contact CTM engineers. Step 4 Open the document you go t in step 2 and do the follo wing: • Check the Access field of the MIB object in the XML file. • Check the Access f ield[...]

  • Страница 82

    J-82 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.7 Configuration Center Management Step 4 If the node or card is supp orted, open the /opt/s vplus/log/CMSCcl ient.log file and check whether the FDN of the object being launched matches the info rmation from Step 1. Contact CTM engineers with appropria[...]

  • Страница 83

    J-83 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems • /opt/svplus/log /configserver .log Possible alternative w orkaround—No ne. J.10.7.2.8 Config Server Reports Error Messages This section descri bes the various kinds of err ors that could happen on the conf ig serv[...]

  • Страница 84

    J-84 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems Note For connection management, the Configuration Center communi cates with the Connection Management Server process. • NE—Manages the nodes and their c omponents. Note For netw ork element management, the Conf igur[...]

  • Страница 85

    J-85 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems Step 1 Determine if the drag -and-drop functionality is supported for the dropped object. The Connection tab support s the drag-and-drop functi onality for the No de, Card, Line, and Port objects. The drag-and-drop func[...]

  • Страница 86

    J-86 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems J.10.8.1.5 Advanced Mode Tab—Cannot La unch the Template Details Dialog Box Using the Template Details Button The T emplate Details button on the Adv anced Mode tab f ails to launch the T emplate Conf iguration dialog[...]

  • Страница 87

    J-87 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems • Config server .log f ile under the /opt/svplus/ log directory . Possible alternative w orkaround—No ne. J.10.8.1.8 Cross Application—Connection Tab's Content Pa ne as Drop Target The drag-and-drop functio n[...]

  • Страница 88

    J-88 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems such cases, the problem must be researched on th e CM Server side. The CM Serv er troubleshooting sections describe the st eps required to furt her analyze the CM Server-related issues. See J.10.8 Connection Management [...]

  • Страница 89

    J-89 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems Step 1 V erify that the CM Server and sdbr oker are up and running b y entering psg sdbrok er and psg cmserver on the comman d line. Step 2 V erify if the CmServ er restarted while the operation was bein g done by check[...]

  • Страница 90

    J-90 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems • CMSCclient.log f ile under the D:Documents and Settings <userna me>log directory . • Jav a Console information; in part icular, an y Java-raised e xceptions. • Screen snapshots; in pa rticular , error/i[...]

  • Страница 91

    J-91 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems J.10.8.3.2 Unsupported Service Type for the Foresight Connection s for PNNI/SPVC Endpoints During connection addition, t he error message coul d state "CM Server does not support Conn ection type[], Service type[],[...]

  • Страница 92

    J-92 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems Step 1 Determine what port header was used while creati ng the port in question. Then use ports with matching port headers to cr eate the connection. Defect Information—Co llect the cmsvr logs from the /opt/svp lus/lo[...]

  • Страница 93

    J-93 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems J.10.8.3.8 Cmsvr—Connection Diagnostic Issues The cmsvr processes validates and services the conn ections provisio n ing requests from the CM GUI. During an add, mo dify , or delete connection req ues t, the request i[...]

  • Страница 94

    J-94 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems Note For an y connection, if the local end of the connectio n does not support that particular di agnostic, cmsvr will verify i f the diagnostic can be executed from the remote end. If the diagnostic is not supported b [...]

  • Страница 95

    J-95 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems • Capture selnd ou tput • Copy all th e cmsvr logs from /opt/svplus/logs direct ory • Copy all th e cmgrd logs from /opt/svplus/log s directory • Capture the user_connection t able query output from the CTM data[...]

  • Страница 96

    J-96 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems • J.10.8.4.14 Cmgrd—Addition Errors: Prov isioning a Connection Results in "Vpi/vci ranges retrie val from svc_ operation failed" Error , page J-102 • J.10.8.4.15 Cmgrd—Addition/Modif ication/Deletion [...]

  • Страница 97

    J-97 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems • ConnProxy—The SNMP Agent Int erface for Connection Management. • CmServer—Pro vides the backend functi onality to the Connection Management GUI. • Cmgrd—The backend modul e, which accepts requests from Con[...]

  • Страница 98

    J-98 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems Defect Information: • If the sdbroker is processing many traps (m ore than 20 per second) during the time of the provisi oning request, then there is no sdbrok er defect. Inv estigate the switch, NTS, or EM if you fee[...]

  • Страница 99

    J-99 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems Provisio ning fails and the follo wing error messages are displayed: • "No more vpi/vci a vailable fo r local trunk end" and "Remote trunk" • "Local end of the connection already e xists,&qu[...]

  • Страница 100

    J-100 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems J.10.8.4.8 Cmgrd—Sdbroker Modification/Dele tion Errors: Modifyin g or Deleting a Connection Results in "sDatabroker Could not lock connection entry." Error Related ke y index entries: cmgr d, sdbroker , lo[...]

  • Страница 101

    J-101 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems • Use the RunConf igurator process to change the strin g in the CTM to match that of the switch. Defect Information—If t hese methods do not work, collect the foll owing: • Cmgrd.log located in t he /opt/svplus/c[...]

  • Страница 102

    J-102 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems The reason this error is returned is because cmgrd is still processing the initi al request which the clients (CM GUI and Connecti on Proxy) timed out on. An ideal case f or this would be when a switch timeou t is rece[...]

  • Страница 103

    J-103 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems The reason for the error is that wh en cmgrd queries the svc_operation table for the feeder trunk port’ s vpi and vci ranges, the entry is n ot found in the table. Step 1 Reissue the hybrid connect ion add request bu[...]

  • Страница 104

    J-104 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems When any add or modify connection requ est is issued, an SNMP V arBind is set on the switch via cmgrd. The switch can reject this V arBind with this error . The reason for the error is that cmgrd sent an in v a lid v a[...]

  • Страница 105

    J-105 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.8 Connection Management Problems Step 3 On the CLI, ex ecute the dsppnportrsrc command to check for the feeder trunk ports. Defect information—If you continue to receiv e this error after you ha ve v erified that the po rts have enough bandwidth t o[...]

  • Страница 106

    J-106 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.8 Connection Management Problems During an add or modify conn ection request, if the local endpoin t’ s remote parameters do not match the remote endpoint’ s local parameters, then this error is indicated by the switch. The particular parameter de[...]

  • Страница 107

    J-107 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.9 Diagnostics Center Problems J.10.9 Diagnostics Center Problems The Diagnostics Center provides di f ferent diagnostics oper ations at the follo wing different netw ork elements le vels. • Network Diag nostics – Retrie ve the c urrent sync stat u[...]

  • Страница 108

    J-108 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.9 Diagnostics Center Problems – Retrie ve the line-le vel, real-time statistics • Path Diagnostics – Retrie ve the path-le vel attrib utes such as path stat us – Perform loopback – Retrie ve the path-le vel, real-time statistics • T runk D[...]

  • Страница 109

    J-109 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.9 Diagnostics Center Problems • J.10.9.1.3 An Exception Is Rais ed when the Diagnostics Cent er Is Launched, page J-110 • J.10.9.1.4 Double-Click Operation In Diagnostics Center T ree V ie w Does Not Launch an Internal Frame, page J-110 • J.10.9[...]

  • Страница 110

    J-110 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.9 Diagnostics Center Problems J.10.9.1.3 An Exception Is Raised when the Diagnostics Center Is Launched When the Diagnostics Center is laun ched using one of the following methods, an exception is rais ed and the Jav a Console shows the e xception tra[...]

  • Страница 111

    J-111 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.9 Diagnostics Center Problems • Cmsvr .log f ile under the /opt/svpl us/log directory . • DCServer .log file under the /opt/svplus/lo g directory . Possible alternative w orkaround—No ne. J.10.9.1.6 Drag and Drop from/to Diagnostics Center to /f[...]

  • Страница 112

    J-112 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.9 Diagnostics Center Problems d. For the selected Ja va entry , check the Command column entry (If needed, expand the column to display all informat ion) to determine if it is set to jav aw .exe or ja va.e xe. e. If the Command column setting is set t[...]

  • Страница 113

    J-113 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.9 Diagnostics Center Problems J.10.9.2.1 XML Parser Error The XML parsing error is seen while launching the Diagnostics Center (either by the dr ag-and-drop method or the ri ght-click method) for a netwo rk elemen t. The popup windo w says "Inter[...]

  • Страница 114

    J-114 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.9 Diagnostics Center Problems Step 2 If the node is reachable then check whet her the community strings are set properly . Step 3 Check the DCServer .log f ile to de termine whether the community string used for querying the ob jects is set correctly [...]

  • Страница 115

    J-115 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.9 Diagnostics Center Problems Step 3 Use any SNMP tool and check whethe r the MIB objects are retriev able. Step 4 Narro w down the problem b y selecting one counter at a time and determining for wh ich counters the polling fai ls. Defect Information?[...]

  • Страница 116

    J-116 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.9 Diagnostics Center Problems Defect Information—Collect the follo wing information for fur ther analysis: • DCServer .log file from /opt/svpl us/log directory . • Screen snapshots; in particular , the Diagnostic s Center BER T windo w , error/i[...]

  • Страница 117

    J-117 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.10 Performa nce Management Collection and Parsing Problems J.10.9.2.10 Miscellaneous Issues or Problems in Dia gnostics Center If you encounter an y other issues or problems, cont act the CTM engineers with the defect information. Step 1 Check whether[...]

  • Страница 118

    J-118 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.10 Performance Ma nagement Collection and Parsing Problems • Check the collsvr_e rr_log table for any f ailure during start/stop collection. • Check the co ll_err_log ta ble for entire collection server er rors. • Check '/opt/svplus/cache/s[...]

  • Страница 119

    J-119 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.10 Performa nce Management Collection and Parsing Problems echo "select fc_state, fc_type, slot from card where node_id = <node-id> and slot = <slot-num> " | dbaccess • Related key index entries • Pmcollector Possible alterna[...]

  • Страница 120

    J-120 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.10 Performance Ma nagement Collection and Parsing Problems J.10.10.1.6 PM Collection Fails for the Node—Log File Shows "Ftp failed" This could happen for various reasons; generally , it is because of an incorrect username/password or a tim[...]

  • Страница 121

    J-121 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.11 Statistics Report Problems J.10.10.2 PM Parsing Issues This section includes the following information: • J.10.10.2.1 StatsParser—Gene ric Troubleshooting, page J-121 • J.10.10.2.2 StatsParser—Files Are Parsed But the Fi les Are Listed in t[...]

  • Страница 122

    J-122 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.11 Statistics Report Problems • J.10.11.3 Y ou Generated a Report b ut Do No t See Data fo r a Long Time, page J-122 • J.10.11.4 Y ou See FDNs for Oth er Entities when Y ou Generate a Report, page J-122 • J.10.11.5 Y ou See the Wrong FDN for a R[...]

  • Страница 123

    J-123 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.12 Service Ag ent Problems This is an error on the server while for ming FDN. Defect Information—Collect the follo wing information for fur ther analysis: • /opt/svplus/log/srtserv er .log Possible alternative w orkaround—No ne. J.10.11.6 Utiliz[...]

  • Страница 124

    J-124 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.12 Service Agent Problems J.10.12.1.1 Registration with RtmProxy Failed Manager's SNMP request to re gister with RtmProxy returned an error . Step 1 V erify that the CTM cor e is up and running by executing ps -ef | grep RtmProxy on the CTM machi[...]

  • Страница 125

    J-125 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.12 Service Ag ent Problems J.10.12.1.3 Manager Gets Deregistered The Manager is dere gistered from RtmProxy after running f or a while. Step 1 V erify that the keepaliv e script is running. The Manager will automati cally get dere gistered if no SNMP [...]

  • Страница 126

    J-126 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems This section includes the following information: • J.10.12.2.1 AuditLog ger .conf Usage, page J-126 • J.10.12.2.2 Audit T rail Log File Naming Con vention, page J-126 • J.10.12.2.3 When Y ou Open a Dialog Box in a CTM G[...]

  • Страница 127

    J-127 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.13 Mi scellaneous Problems • J.10.13.2 Data Inc onsistency , page J-129 • J.10.13.3 CTM FTP Daemon, page J-134 J.10.13.1 NTS This section includes the following information: • J.10.13.1.1 Nodes Sta y in Mode 1 After C oldStart, page J-12 7 • J[...]

  • Страница 128

    J-128 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems Step 1 See if the node is in OK state. I f the ntsControl node information says the p articular node is not in the OK state, see J.10.13.2.1 C onnection Inconsistenc y Between the Switch and GUI, page J-129 . If the node is i[...]

  • Страница 129

    J-129 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.13 Mi scellaneous Problems In that case, it prints the I P address only and thro w it away . Defect Information—None. Possible alternati ve workarou nds—None. Related key index entries: nt s, log J.10.13.2 Data Inconsistency This section includes [...]

  • Страница 130

    J-130 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems Note All ports in the database and th e messages are 0-based, and all ports on the switch CLI are 1-based. Therefore, if the swi tch shows port 3, then yo u should query for port 2. a. Query the user_connection tabl e for one[...]

  • Страница 131

    J-131 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.13 Mi scellaneous Problems Remote node 11 ....—Th e remote endpoint. MsgT ype=100—The message type. The mapping is as fo llows: FEEDER_ADDUPD = 100, MASTER_SPVC_ADDUPD = 101, SLA VE_SPVC_ADDUPD = 102, SINGLEENDSPVC_ADDUPD = 103, PTOMPSPVC_ADDUPD =[...]

  • Страница 132

    J-132 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems The cache dump will be written to a f ile in /opt/svplus/ log/sdbkrCache.dump. V erify if the connection in question is correct in the cache. Defect Information—Y ou need the logs of the processes on both sides of th e inte[...]

  • Страница 133

    J-133 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.13 Mi scellaneous Problems • 2 = fail The bit pattern is: • Bits 1, 2—Local abit • Bit 2, 4—Local AIS • Bit 5, 6—Local O AM • Bit 7, 8—Local Conditioned • Bit 9, 10—Remote abit • Bit 11, 12—Re mote AIS • Bit 13, 14—Re mot[...]

  • Страница 134

    J-134 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems J.10.13.3 CTM FTP Daemon This section includes the following information: • J.10.13.3.1 FTP Daem on Overvie w , page J-134 • J.10.13.3.2 Generic Trou bleshooting, page J-134 • J.10.13.3.3 FTP Username and Passwor d, pag[...]

  • Страница 135

    J-135 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.13 Mi scellaneous Problems J.10.13.3.4 cwmftpd—Files Are Not Transf erred Due to Wrong Username/Password Files are not transferred between C TM and th e switch or between CTMs due to a wrong username/pas sword. The files are not FTP'd between t[...]

  • Страница 136

    J-136 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems The switch will reserve the session fo r the CTM station for 30 seconds before it services other stations. CTMftpd will retri eve mu ltiple files wi thin a single FTP session. A maximum limit p er session will be imposed. Thi[...]

  • Страница 137

    J-137 Cisco Transport Mana ger Release 6.0 User Guide 78-16845-01 Appendix J Troub leshooting J.10.13 Mi scellaneous Problems J.10.13.3.9 Failed to Acquire a Session with a Switch For MGX 8850 Release 4.0 or later, CTM waits in a predefined port to acquire the session, if it receiv es the "499 Session limit reached" error . This wait time[...]

  • Страница 138

    J-138 Cisco Transport Manag er Release 6.0 User Guide 78-16845-01 Appendix J Tro ubleshooting J.10.13 Miscellaneous Problems • TRANSFER_RETR Y—Spec ifies that the tran sfer request needs to be retried. • TRANSFER_F AILED—Specifies that cwmft pd was unable to transfer the f ile. • CONTR OL_CONN_TIMEOUT—This exceptio n will be throw n whe[...]