Zoom MAC manual

QUICK ST ART and REFERENCE GUIDE for MAC[...]

NOTICE This document contains proprietary information protected by copyright, and this Quick Start and Reference Guide and all the accompanying hardware are copyrighted. All rights are reserved. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form, except for the personal use of the owner. [...]

Contents Introduction ............................................................... 5 What You Need to Use Your Faxmodem ................ 5 Documentation Conventions ................................ 6 Chapter 1 Installing the Faxmodem ........................... 8 Chapter 2 Using the Faxmodem ............................... 12 Using Other Voice, [...]

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Introduction 5 Introduction Congratulations! You have purchased a powerful, flexible tool that will help you manage your communications, work more efficiently, and present a polished and professional image at home or the office. This product includes high-speed data and fax capability, digital answering machine, and multi-user voice mail. This manu[...]

6 Quick Start and Reference Guide • Telephone cord to connect your faxmodem to the tel e - phone line (wall jack) • AC power adapter • A Zoom Link CD-ROM disc with communications and other sof t ware • Software instructions • Packet of online service offers For some modems, you may also have r e ceived: • Microphone and speaker or earph[...]

Introduction 7 line with or without spaces between commands as long as the command line does not exceed forty (40) characters. • “ 0 ” in a command line indicates the numeral zero, not the letter O.[...]

8 Quick Start and Reference Guide Chapter 1 Installing the Faxmodem Your computer should be located near a telephone jack. CAUTION Before you start, touch a grounded metal surface other than your computer to discharge static electricity. Static electricity can damage computer and modem components. 1 Locate your faxmodem’s serial number on the bo [...]

Chapter 1 Installing the Faxmodem 9 TELEPHON E (OPTIONAL ) TELEPHONE LIN E COMPUTER POWER CONNECTIO N MI C SP K Not available on all models 7 Turn the computer back on. 8 Turn the faxmodem on by pushing in the power button on the front, as shown in the following di a - gram. The modem performs a brief self-test.[...]

10 Quick Start and Reference Guide After the self-test, the front panel status lights or LEDs show the faxmodem’s current state. The MR light should be on, which shows the faxmodem is ready for use. Now you can install your fax and data communications software. Follow the instructions provided with the sof t - ware. Summary of the Indicator Light[...]

Chapter 1 Installing the Faxmodem 11 56K * Lights when communicating in V.90 or K56flex™ mode. FAX Lights when fax connection has been made to a remote faxmodem. MSG Lights when faxes are waiting if your software su p ports this feature. MR (Modem Ready) Lights when the faxmodem is turned on. Flashes when the faxmodem is in self-test mode. * Not [...]

12 Quick Start and Reference Guide Chapter 2 Using the Faxmodem This chapter provides tips for setting up your communic a - tions software and using the modem. It also describes a d - vanced telephony features. See the software instructions included with your sof t - ware for information about how to install and use the programs included with this [...]

Chapter 2 Using the Faxmodem 13 into the initialization string based on the device you select during installation. The commands remain in effect throughout the communications session, unless the sof t - ware sends other commands to override them. The software uses other AT command strings for other purposes. For example, when you make a telephone c[...]

14 Quick Start and Reference Guide • • Set auto baud detect to OFF (or NO ). • Some programs ask “Send init if CD high?” , which you should set to YES . Otherwise the modem may not receive the proper initialization string. • If your software suggests an initializa tion string for this modem, you should use it. If this modem is not liste[...]

Chapter 2 Using the Faxmodem 15 Using AT commands in terminal mode 1. Start your data communications program. 2. Change to terminal mode (also called command, local, d i rect, or dumb mode). 3. Type in the AT command you need and press Enter . When you finish, you can return to the data communic a - tions program’s standard user interface. See th[...]

16 Quick Start and Reference Guide Chapter 3 Solving Common Problems If your modem is not working, please read this chapter and the communications software documentation car e - fully. For installation problems, see Chapter 1 Installation . This chapter covers four categories: General troubl e - shooting, echo troubleshooting, dial troubleshooting,[...]

Chapter 3 Solving Common Problems 17 For help with this problem… See page… The modem disconnects while communicating with a remote system. 24 The modem does not make a data connection. 25 You receive bursts of errors occasionally, but otherwise data quality is good. 25 Random errors occur in transmitted data. 25 Data is missing. 25 The quality [...]

18 Quick Start and Reference Guide Problem: You type an AT command line and press E n - ter, but your modem fails to execute the command line. Solution: Be sure you type AT at the beginning of the command line. Make sure the communications software is configured for the same serial port as your m o - dem. Be sure your modem is in terminal mode and [...]

Chapter 3 Solving Common Problems 19 Problem: Modem does not auto -answer. Solution: Your modem may not be configured to aut o - matically answer incoming calls. If you want your fax or data software to answer calls, be sure you have selected this option in your sof t - ware. Problem: You encounter other communications pro b - lems with your modem.[...]

20 Quick Start and Reference Guide Type: AT &C0 &W &Y0 and press Enter . Also make sure that the faxmodem initializ a - tion string does not include &C1 . If your software requires that Data Carrier D e - tect follo w carrier, the above considerations apply in reverse. If you are having problems, include &C1 in the faxmodem init[...]

Chapter 3 Solving Common Problems 21 Dial Troubleshooting Problem: The modem does not automatically dial a call when you send a Dial command. Solution: Make sure the modem speaker is turned on in your software so that you can hear dialing sounds. Also make sure that the telephone line is plugged in. Make sure that your are dialing a valid tel e - p[...]

22 Quick Start and Reference Guide Note 1: The first two lines in the table are likely to be the most valuable. Note 2: In the command strings shown in the table that follows, the character after “N” is zero, not the letter “O.” Note 3: Some commands vary because of the processor used in the faxmodem. The use of Lucent- or Rockwell-based pr[...]

Chapter 3 Solving Common Problems 23 Note 4: You may find it necessary or helpful to include W2 in your initialization string or dialing prefix. This enables responses that include the m o - dem-to-modem speed. Note 5: Some software allows these commands to be added to the list of dial prefixes or the initial i - zation string. Note 6: When the pro[...]

24 Quick Start and Reference Guide “Normal” operation (The faxmodem comm u - nicates without any error correction or data compression, but retains speed buffering and auto -speed negotiation. It should not be confused with the “standard” co n figuration.) AT N0 Auto -answer AT S0=1 Problem: Your online service reports a connect speed that [...]

Chapter 3 Solving Common Problems 25 Problem: Your modem does not make a conne c tion. Solution: If your modem places telephone calls but never makes a connection, make sure you are dialing the right number. The remote modem may be turned off. Problem: You receive bursts of errors occasionally, but otherwise data quality is good. Solution: The conn[...]

26 Quick Start and Reference Guide Problem: Your faxmodem is not communicating data as fast as you expect. Solution: For data communication above 14,400 bps, make sure that the modem at the other end of the telephone conne c tion also supports V.34. Follow the recommendation provided under Tips for Selecting Setup Options in Chapter 2 for setting t[...]

Appendix A: Product Summary 27 Appendix A: Product Summary This modem hardware supports the following standards, functions, and features: Data Speeds: • 56,000/33,600/31,200/28,800/26,400/24,000/ 21,600/19,200/16,800/14,400/12,000/9600/7200/ 4800/2400/1200/300 bps • Data throughput up to 230,400 bps Data Standards: • V.90, K56flex, V.34, V.32[...]

28 Quick Start and Reference Guide • Digital and analog loop-back diagnostics. • Automatic adaptive equalization. • Nonvolatile RAM for storage of up to four 35-digit tel e - phone numbers and alternate configurations • Automatic gain control. • Inactivity timer (when set, hangs up if no data in pr o - grammable time from 1 to 42 minutes)[...]

Appendix B: Product Specifications 29 Appendix B: Product Specifications External Configuration External faxm o dem Jacks (2) RJ-11 telephone V.24/DB-25 female Speaker (certain mo d - els only) Microphone (certain models only) Power i n put Size 5.25" x 6.50" x 1.40" Electrical Specifications Typical Power Requir e ments 105 to 130 V[...]

30 Quick Start and Reference Guide Appendix C: Regulatory Information FCC Part 68 Telecommunications Statement The Federal Communications Commission (FCC) has established Rules which permit this device to be directly connected to the telephone ne t - work. This device is registered with the Federal Communications Co m - mission (FCC) for direct con[...]

Appendix A: Regulatory Information 31 Industry Canada Attachment The Industry Canada label identifies certified equipment. This certific a - tion means that the equipment meets certain telecommunications ne t - work protective, operational, and safety requirements. The department does not guarantee the equipment will operate to the user’s satisfa[...]

2658-B 27032 ©1998 Important Information In the event you need to contact technical support or customer service, you must provide the information below. We recommend that you take a few moments to fill in the following i n - formation for your future reference. Faxmodem Model _______________________ (located on the box) Serial Number _____________[...]