Zoom 1064 Series manual

ADSL X4 U S E R G U I D E[...]

NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form. The manufacturer does not warrant that the hardware will work p[...]

Contents O VERVIEW ........................................................................................... 4 I NSTALLAT ION I NSTRUCTIONS ........................................................... 5 I MPORTANT ! B EFORE Y OU B EGIN ................................................................... 5 I NSTALLING THE X4 ........................[...]

4 Overview The X4 is an ADSL modem and a gate way/router all contained in one device. The ADSL modem gives you a conne ction to the Internet through your Internet service provider. The gateway/router provides an in terfac e between the Interne t and your own local network. It also includes an advanced firewall, which allows you to control Inter net[...]

1 Installation Instructions This chapter covers the basic i nstructions needed to install your X4 and connect to the Internet. These instructions can be used with a Macintosh, Linux, or Windows operating system. Important! Before You Begin Before installing your X4, you must have ADSL service enabled on your telephone line. To do this, yo u need to[...]

6 ADSL X4 User Guide The CD contains the inst allation software, documentation, warranty, and Customer Suppor t information. If anything is missing or damaged, please contact Zoom Customer Support or your retailer or distributor. In addition, the package may include: • Phone-jack adapter t o adapt the phone cord to a particular phone jack (certai[...]

Chapter 1: Installation Instructio ns 7 Installing the X4 ¾ Macintosh and Linux users: please go to page 9 . Windows Installation If you have already installed the X4 using the multilingual Installation Assistant on the CD, or if you are connecting the X4 directly to a hub or netw ork device, skip this section and begin with Chapter 2, Status Moni[...]

2 Close all open programs, inc luding antivirus software or pop- up blockers. 3 Insert the supplied CD into th e CD drive of your computer. The CD should start autom atically. (If the CD does not start automatically, on the desktop, click the Start butt on, click Run , and then type E:setup.exe , where E is the letter of your CD drive.) Windows Vi[...]

Windows Vista : If a message tells you that Windows can't verify the publisher of the driver software, select Install this driver software anyway . If you are prompted to enter your user name and password, remember that they are cas e-sensitive: 5 When you complete the installa tion and setup, click Finish to update your modem and close t he I[...]

computer, you also have the option of connecti ng to your computer’s USB port. Howeve r, we recommend that Windows users connect to an Ethernet jack if one is available. ¾ If you are using a computer’s Ethernet port : Plug one end of the Ethernet cable into the mod em’s ETHERNET LAN port and plug t he other end into your computer’s Etherne[...]

Chapter 1: Installation Instructio ns 11 DSL light should blink once. If the POWER light does not turn on, make sure there is power at the wall outlet or power strip where you plugged in the power cube. 4 Turn the computer on. If you are using the USB port, you may see a Found New Hardware box indicating the prog ress of the installation. Typically[...]

12 ADSL X4 User Guide Important! You must ensure that your co mputer’s TCP/IP settings are configured properly. See Macintosh TC P/IP Settings on page 47 or Linux TCP/ IP Settings on page 49 for instructions on how to do this. Est ablishing Communication You must set up the X4 so that it can communicate with your Internet service provider. To do [...]

2 The Zoom Configurati on Manager opens and displays its Basic Setup page. Use this Web page to co nfigure the modem so it can connect with your Internet service pr ovider. You can configure the X4 manually or you can hav e the modem automatically configure itself. Depending on your situation, do the following: ¾ Select MANUALLY if one or both of [...]

¾ Select AUTOMATICALLY if neither of the speci al circumstances mentio ned above fits your situation. When this option is selected, th e screen chan ges to show automatic configurati on options. Do the following: a Select the Enable option button, then cli ck Save Changes . b The page changes to the Autodetect page and a Start button appear s. Cli[...]

4 Depending on your Encapsulation setting, the following will happen when you click it: ¾ If your Encapsulation setting begins with PPP: You will be prompted for your Login Name and Passw ord . Your Internet service provid er should have given you a User ID or Username (usually your email address or the characters preceding the @ sign in your emai[...]

16 ADSL X4 User Guide 6 Verify that your Internet connecti on is working. Open your Web browser and try to c onnect to a familiar Web address. If you connect successfully, your installation is complete and you are ready to browse the Web! Congratulations! You have completed all you ne ed to do to get your computer on the Interne t. The remainder of[...]

¾ If your Internet service provider gave you the setti ngs, continue with step 3 below. ¾ If you do not know the settings, refer to the ADSL Internet Settings Tables beginning on 41 . Find your service provider on th e list and make note of its settings. If there is more than one listing for your s ervice provider, the most common one is labeled [...]

18 ADSL X4 User Guide Important! If you plan to use a static IP address, you must manuall y configure the X4 from the WAN Configuration page and not the Basic Setup page. For m ore information, see Using Static IP A ddressing on page 19 . Typically, you must make arrangements with (and pay) your Internet service provider for a static IP address. 5 [...]

Using Static IP Addressing If your Internet service provider’s Encapsulation setting is either 1483 Bridged or 1483 Routed , the X4 can be set for either a Dynamic Host Configuration Pr otocol (DHCP) address (also known as a dynamic IP address) or for a static IP address. Because most Internet service providers use DHCP, the X4 is set for dynamic[...]

3 Enter the appropri ate information on the WAN Configuration page. Use the table belo w as a guide. For this setting… Do this… Current Connection Select Enabled from the drop-down list. (That is, click the arrowhead at the far right of the box to view the items in the list, then select Enabled .) Encapsulation Select your service provider ’s[...]

Chapter 1: Installation Instructio ns 21 6 Verify that your Internet connecti on is working. Open your Web browser and try to c onnect to a familiar Web address. If you connect successfully, your installation is complete and you are ready to browse the Web! Congratulations! You have completed all you ne ed to do to get your computer on the Interne [...]

22 ADSL X4 User Guide Universal Plug and Play The X4 is enabled for Universal Plug and Play (UPnP ™ ). This means that other devices pl ugged into your computer or network (for example, a gami ng application, router, or stand-al one firewall) that use UPnP will automatically detect the X4 and make the needed configurations for them to w ork toget[...]

Chapter 2. Monitoring Status 23 2 Status Monitoring This chapter discusses ho w to check the status of your modem and its ADSL connectio n. Most users can skip th is chapter, as it is primarily for advanced users and for those who are instru cted by their Internet service provider or Zoom Technical Suppo rt to verify settings, usually for troublesh[...]

24 ADSL X4 User Guide Monitoring System Status If you want to check the overall system status, click the System Status icon at the top of any pa ge in the Zoom Configura tion Manager. (If you forgot h ow to log in to the Zoom Configuration Manager, see page 12 .) The System Status page pr ovides information about many aspe cts of your X4, including[...]

Chapter 2. Monitoring Status 25 Monitoring ADSL Status If you want to check the status of your ADSL connection, cli ck the ADSL Status icon at the top of t he Zoom Configuration Manager. (If you forgot how to log in to th e Zoom Configuration Manager, see page 12 .) The ADSL Status page provides information about your ADSL connection. For example, [...]

26 3 Advanced Setup Options The options that are set by default when the X4 is installed are sufficient for most users. However, those tha t want or need to change the X4’s setting s can do so using the Advanced Setup page. This chapter explains how to specify advanced options. The information in this chapter applies to you if: • Your Internet [...]

27 How T o Use the Advanced Options Configuring the X4 for the situati ons described at the beginning of this chapter requires the use of the Advanced Setup page . To access this page, click the Ad vanced Setup icon at the top of any page in the Zoom Configur ation Manager. (If you forgot how to log in to the Zoom Config uration Manager, see page 1[...]

28 ADSL X4 User Guide Tip: If you plan to specify advanced options, you can view detailed information about eac h option in the online help. To open the help, click the button for t he settings you want to specify (for example, the Firewall button to o pen the Firewall Configuration page), then click the Help icon at t he top of the screen to ope n[...]

29 This button… Opens a page that lets you… IP Filtering Set up rules to control the forwarding of inc oming and outgoing data bet ween your LAN and the Internet and within your LAN. F or example, you can create IP filter rules to block attempts by certain computers on your LA N to access certain types of data or Internet locations. You can als[...]

30 ADSL X4 User Guide This button… Opens a page that lets you… RIP Specify whether the X4 can co mmunicate with other routing devices and, if so, on which interfaces. It also lets you specif y how long routes remain in memory. LA N Specify the settings that control the connecti on between the X4 modem and yo ur Ethernet jack or USB port (depend[...]

31 Status Buttons The buttons in the Status group are typically used for maintenance and troubleshooting. The following table lists each button in the Status group and gives a brief description of the set tings you can specify. Click a button below, then click the Help icon at the top of the screen to open an online help topic about the page you ar[...]

32 ADSL X4 User Guide Administration Buttons The buttons in the Administration group are typicall y used for administrative tasks, such as diagnostic testing, upgrading firmware, changing your Zoom Con figuration Manager password, et c. Click a button below, then click the Help icon at the top of the screen to open an online help topic about the pa[...]

33 Changing Y our W AN Settings Use the WAN Conf igurat ion page to ch ange your Wide Area Network (WAN) settings and to specify a static IP address (if you have arranged/paid for one ). To open this page, click the WAN Configuration button on the Advanced Setup page. Important! If you want to use static IP addressing, see Using Static IP Addressin[...]

34 ADSL X4 User Guide Changing Y our Firewall Settings Use the Firewall Configuration page to change the X4’s firewall settings. To open this page, click the Firewall button in the Configuration section of the Advanced Setup page. When you install the X4, a firewall is automatically established to offer your computer prote ction as you use the In[...]

35 Changing User Names and P asswords Use the User Configuration page to manage the user names and passwords that can access the Zo om Configuration Man ager. To open this page, click the Us er Configuration button, located in the Administrat ion group on the Advanced Setup page. When you installed the X4 and tried to open th e Zoom Configuration M[...]

36 ADSL X4 User Guide 5 In the Confirm Password box, enter t he new password again to confirm it. 6 Click Save Changes . A message appears to let you know t hat the password has been changed. Click Close to return to the User Configuration page. 7 Click Write Settings to Flash . In addition, you can also create additiona l logins (that is, user nam[...]

37 Backing Up Y our Configuration Use the Backup/Restore Config page to back up your current configuration or restore an old configuration to your X4. To open this page, click the Backup/Restore Config button, located in th e Administration group on the Advanced Setup page. Users who change the configuration settings for the X4 may w ant to back up[...]

38 ADSL X4 User Guide To restore a configuration 1 On the Backup/Restore Config page, click Browse and navigate to the file cont aining the configuration to which y ou want the X4 restored. 2 Click Upload . For more information about backing up and restoring your customized settings, click the Help icon at the top of the scree n while you are on th[...]

39 R estoring Default Settings If you have changed the system se ttings on your X4 and for some reason want to restore them to th e factory default settings, you can do so in one of two ways: You can per form a software reset or a hard reset . To reset using the X4’s Web interface If you can open your Web browser a nd access your X4’s user inte[...]

40 ADSL X4 User Guide Using IP Filters Use the IP Filter Configuration page to set up IP filters to allow or block traffic comi ng into your computer from the Internet. To open this page, click the IP Filtering button in th e Configuration section of the Advanced Setup page. To filter Internet traffic, y ou must define one or more rules (that is, c[...]

Appendix A. ADSL Internet Settings 41 Appendix A ADSL Internet Settings Tables These tables are for customers whose ser vice providers do not supply them with the ADSL settings to c onnect to the Internet. Many ADSL providers use different settings depe nding on the region in which they are operating, whi ch is why there may be more than one setti [...]

42 ADSL X4 User Guide Service Provider VPI VCI Encapsulation SBC (3) 8 35 1483 Bridged IP LL C Socket (1) 8 35 1483 Bridged IP LLC Socket (2) 0 35 1483 Bridged IP LLC Socket (3) 0 35 PPPoE LLC Sonic 0 35 1483 Bridged IP LL C Sprint (Embarq) (1) 0 35 PPPoA LLC Sprint (Embarq) (2) 8 35 PPPoE LLC Uniserve 0 33 1483 Bridged IP LLC Verizon (1) 0 35 PPPo[...]

Appendix A. ADSL Internet Settings 43 Service Provider VPI VCI Encapsulation Jamaica (3) 8 35 1483 Bridged IP LLC SNAP Jamaica (4) 0 35 1483 Bridged IP LLC SNAP Kazakhstan 0 33 PPPoA VC-MUX Mexico 8 35 PPPoE LLC Netherlands-BBNED 0 35 PPPoA VC-MUX Netherlands-MX Stream 8 48 PPPoA VC-MUX Portugal 0 35 PPPoE LLC Saudi Arabia (1) 0 33 PPPoE LLC Saudi [...]

Appendix B Front and Back Panels The front panel of the X4 l ooks like this: The following tabl e describes the LEDs on the front panel. LED Description POWER Lights when the X4 is plugged into a po wer source. DSL Blinks w hen the X4 is trying to connect to your ADSL service. Steady on when the unit is connected to your ADSL service. Note: If the [...]

Appendix B. Front and Back Pane ls 45 The back panel of the X4 looks like this: Port or button Description DSL Connects the modem to the ADSL telephone w all jack. USB Connects the modem to the USB port of a Windows computer. RESET Resets the modem to its factory settings. To reset, insert a paper clip and press the button thr ee times. ETHERNET LA[...]

46 Appendix C TCP/IP Network Settings If you are using a Macintosh or Linux c omputer, you must ensure that your computer’s TCP/IP netw ork settings are configured properly. Otherwise, you will not be able to connect to the Internet. Note: If you are using a Windows computer, you do not have to configure the TCP/IP settings. This is because your [...]

47 Macintosh TCP/IP Settings How you configure your Macintosh computer’s network settings differs, depending on your Mac OS. For OS X, follow the instructions below . Otherwise, go to page 48 . Mac OS X 1 From the Dock , choose System Preferences and then Network to display the Network pane. (For OS X 3, you also have to click the Configure butto[...]

48 ADSL X4 User Guide Mac OS 7.6.1 - 9.2.2 1 From the Apple menu, choose Control Panels and then TCP/IP to display the TCP/IP Window. 2 Under Connect via:, select Ethernet built-in . 3 Under Configure:, select Using DHCP Server . Do not enter anything in the DHC P Client ID field. 4 Close the TCP/IP Window. You will be asked if you want to save the[...]

49 Linux TCP/IP Settings The instructions for setting up boot-time DHCP vary dramatically by distribution, so you may want to refer to your partic ular version’s documentation . Note: If you have more than one network card installed, you will need to pick distinct Ethernet identifiers for each (eth0, e th1, eth2, and so forth). If you select an i[...]

50 ADSL X4 User Guide Windows TCP/IP Settings How you configure your Window s computer’s network settings differs, depending on your ope rating system. Windows XP 1 Open the Internet Protocol (TCP/ IP) Properties dialog box. a From the desktop, click th e Start button, point to Control Panel , and then click Network and Internet Connections . b C[...]

51 Windows 2000 1 Open the Internet Protocol (TCP/ IP) Properties dialog box. a From the desktop, click th e Start button, point to Settings , then Network a nd Dial-up Connections . b Right-click the Local Area Connection icon, and select Properties . c Select your NIC card’s TCP/IP entry (it s hould include “TCP/IP” in it, but not “AOL,?[...]

52 ADSL X4 User Guide Windows 98/Me 1 Open the Internet Protocol (TCP/ IP) Properties dialog box. a From the desktop, click th e Start button, point to Settings , then Control Panel . b Double-click the Network icon to display the Networ k dialog box. c Select your NIC card’s TCP/IP entry (it s hould include “TCP/IP” in it, but not “AOL,”[...]

Appendix D. Troubleshooting 53 Appendix D Troubleshooting The following are some problems y ou may experience and some possible solutions to remedy the situation. Problem My X4’s DSL light is steady on, but I ca nnot connect to the Internet. Solution First, perform a power cy cle on your computer and the X4. Take the following steps in the order [...]

54 ADSL X4 User Guide ¾ If you manually configured your mod em, open the Basic Setup page, ensure that MANUAL is selected, then ente r the correct Username and Password in the boxes provided. Click Save Changes and Write Settings to Flash . • Verify that your service provider’s ADSL connection is functioning prope rly. (Place a call to your se[...]

55 Windows XP Window s 98/Me/2000 a. On the Welcome to the New Connection Wizard dialog box, click Next . (If you see a Location Information dialog box, click Cancel and then when asked if you are sure you want to cancel, click Yes to return to the Welcome di alog box.) b. On the Network Connection Ty pe dialog box, select Connect to the Internet ,[...]

56 ADSL X4 User Guide Problem My X4’s DSL light continually blinks an d does not stay steady on. Solution There are several issues that could cause this problem. Che ck these items: • Ensure that the phone cord is fi rmly plugged into the wall jack and the ADSL jack on the back of the X4 . • Verify that the jack the phone cord is co nnected t[...]

57 • If you are using a Windows computer, perform a Release/Renew operatio n: ¾ Windows 2000/XP: From the desktop, click the Start button, then point to Progr ams , point to Accessories , and then select Command Prom pt . Type ipconfig /all and press the Enter key on your keyboard . In the subsequent dialog box, make sure the NIC adap ter is hig[...]

58 ADSL X4 User Guide Appendix E R egulatory Information U.S. FCC Part 68 Statement This equipment co mplies with Part 68 of the FC C rules and the requir ements adopted by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US: AAAEQ##T XXXX. If requested, this number must be provi[...]

59 U.S. FCC Part 15 Emissions Statement This equipment has been tested and found to compl y with the limits for a C lass B digital device, pursuant to part 15 of the FCC Rules. Thes e limits are designed to p rovide reasonable protection against ha rmful interf erence in a residential inst allation. This equipment generates , uses and can radiate r[...]

60 ADSL X4 User Guide Safety Notices CAUT ION: To reduce the risk of fire, use the supplied p hone cord or an AWG 26 or larger UL-listed or CSA-c ertified telecommunicat ion line cord. Do not use this product near wat er – for exam ple, in a we t basement or near a sw immin g pool. Avoid using this product during an ele ctrical storm. There may b[...]

Declaration of Conformity Declaration of Conf ormity Overen sstemmelseserklæring Conformiteitsverklaring van de EU Déclaration de conformité Konformitätserklärung Δήλωση Συμμόρφ ωσης Dichiarazione di conformità Dekl aracja zgodno ś ci Declaração de Conformidade Declar ación de conformidad Konformitetsdeklaration Cam k ế[...]