Toshiba SATELLITE U200 manual

[CONFIDENTIAL] Toshiba Personal Computer PORTÉGÉ M500 Satellite U200 Maintenance Manual TOSHIBA CORPORATION File Number 960-559[...]

ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Copyright © 2006 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the inform ation contained herein. Toshiba Pers[...]

PORTÉGÉ M500 Maintenance Manual (960-559) [ CONFIDENTIAL] iii Preface This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer PORTÉGÉ M500. The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the[...]

iv [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) The manual is divided into the following parts: Chapter 1 Hardware Overview describes the PORTÉGÉ M500 system unit and each FRU. Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve FRU problems. Chapter 3 Test and Diagnostics describes how to perform test and diag[...]

PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] v Conventions This manual uses the following formats to describe, identify, and highlight term s and operating procedures. Acronyms On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example: Read Only Memory[...]

vi [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Table of Contents Chapter 1 Hardware Overview 1.1 Features ................................................................................................................... ... 1-1 1.2 2.5-inch Hard Disk Drive ............................................................................[...]

PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] vii Chapter 3 Tests and Diagnostics 3.1 The Diagnostic Test ................................................................................................... 3-1 3.2 Executing the Diagnostic Test ................................................................................... 3-4 3.3 S[...]

viii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Chapter 4 Replacement Procedures 4.1 General .................................................................................................................... ... 4-1 4.2 Battery pack ...................................................................................................[...]

PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] ix Appendices Appendix A Handling the LCD Module ........................................................................... A-1 Appendix B Board Layout ................................................................................................ B-1 Appendix C Pin Assignments...........[...]

x [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)[...]

[CONFIDENTIAL] Chapter 1 Hardware Overview[...]

1 Hardware Overview 1-ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)[...]

1 Hardware Overview PORTÉGÉ M500 Maintenance Manual (960-559) [ CONFIDENTIAL] 1-iii Chapter 1 Contents 1.1 Features................................................................................................................... ....1-1 1.2 2.5-inch Hard Disk Drive ................................................................................[...]

1 Hardware Overview 1-iv [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Figures Figure 1-1 Front of the computer .....................................................................................1-5 Figure 1-2 System unit configuration...............................................................................1-5 Figure 1-3 System[...]

1.1 Features 1 Hardware Overview PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-1 1 Features 1.1 Features The Toshiba PORTÉGÉ M500 Personal Computer uses advanced Large Scale Integration (LSI), and Complementary Metal-Oxide Sem iconductor (CMOS) technology extensively to provide compact size, minim um weight, low pow er usage and hi[...]

1 Hardware Overview 1.1 Features 1-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)  Memory Two DDR2-533/DDR2-667 SDRAM slots. Memory modules can be installed to provide a maximum of 4GB (Intel 945GM) or 2GB (Intel 940GML). Memory modules are available in 256MB, 512MB, 1024MB and 2048MB sizes.  HDD The computer has a 2.5-inch SATA[...]

1.1 Features 1 Hardware Overview PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-3  Universal Serial Bus (USB2.0) Three USB ports are provided. The ports comply with the USB2.0 standard.  IEEE 1394 port The computer comes with one IEEE 1394 port. It enables high-speed data transfer directly from external devices such as digital v[...]

1 Hardware Overview 1.1 Features 1-4 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)  Internal modem The computer contains a MDC, enabling data and fax comm unication. It supports ITU-T V.90 (V.92). The transfer rates are 56 Kbps for data reception, 33.6 Kbps for data transmission, and 14,400 bps for fax transmission. However, the act[...]

1.1 Features 1 Hardware Overview The front of the computer is shown in figure 1-1. Figure 1-1 Front of the computer The system unit configuration is shown in figure 1-2. Figure 1-2 System unit configuration PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-5[...]

1 Hardware Overview 1.1 Features System Unit Block Diagram Figure 1-3 is a block diagram of the system unit. Figure 1-3 System unit block diagram 1-6 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)[...]

1.1 Features 1 Hardware Overview PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-7 The system unit is composed of the following m ajor components:  Processor Intel ® Core TM Duo Processor (dual core) or Intel ® Core TM Solo Processor (single core) • Core speed: Dual core: 1.66GHz (T2300) /1.83GHz (T2400)/2.00GHz (T2500)/ 2.16GHz[...]

1 Hardware Overview 1.1 Features 1-8 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)  Memory Two memory slots capable of accepting DDR2-SDRAM 256MB, 512MB, 1024MB or 2048MB memory m odules for a maximum of 4GB (Intel 945GM) or 2GB (Intel 940GML). • 200-pin Small Outline DIMM • 1.8V operation • PC2-4200(DDR2-533)/PC2-5300(DDR2-66[...]

1.1 Features 1 Hardware Overview PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-9  South Bridge (Intel ICH7-M) • Features: – DMI(Direct Media Interface) – PCI Express I/F (4 ports) – PCI Bus I/F Rev2.3 (6 PCI REQ/GNT Pairs) – Integrated Serial ATA Host Controller (2 Prots,150MB/S) – Integrated IDE Controller (Ultra ATA [...]

1 Hardware Overview 1.1 Features 1-10 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)  GPU Graphics interface in North Bridge (Intel 945GM/940GML) is used. − PCI Express Interface − LCD Interface LVDS 2ch, Supports UXGA (1600×1200) − Analog CRT : 400MHz RAMDAC, QXGA (2048×1536) monitor − Does not support DVI  Sound Contro[...]

1.1 Features 1 Hardware Overview PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-11  Internal LAN Controller • Intel made Ethernet LAN (10 megabits per second, 10BASE-T), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) or Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T) is used. Some models are not equipped with[...]

1 Hardware Overview 1.2 2.5-inch Hard Disk Drive 1.2 2.5-inch Hard Disk Drive The removable HDD is a random access non-volatile storage device. It has a non-rem ovable 2.5-inch magnetic disk and mini-W inchester type magnetic heads. The computer supports a 40GB, 60GB, 80GB, 100GB or 120GB. The HDD is shown in figure 1-4. Specifications are listed i[...]

1.2 2.5-inch Hard Disk Drive 1 Hardware Overview PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-13 Table 1-1 2.5-inch HDD specifications (2/2) Specifications Items HITACHI GST G8BC00029411 HITACHI GST G8BC00029611 HITACHI GST G8BC00029811 HITACHI GST G8BC00029A11 Outline Width (mm) 69.85 ± 0.25 dimensions Height (mm) 9.5 ± 0.2 Depth[...]

1 Hardware Overview 1.3 Keyboard 1.3 Keyboard The keyboard is mounted 84(US)/85(UK) keys that consist of character key and control key. The keyboard is connected to membrane connector on the system board and controlled by the keyboard controller. Figure 1-5 is a view of the keyboard. See Appendix E about a layout of the keyboard. Figure 1-5 Keyboar[...]

1.4 Optical Drive 1 Hardware Overview PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-15 1.4 Optical Drive 1.4.1 DVD-ROM & CD-R/RW Drive The DVD-ROM & CD-R/RW drive accomm odates either 12 cm (4.72-inch) or 8 cm (3.15- inch) CD-ROM, DVD-ROM and CD-R/RW. The specifications of the DVD-ROM & CD-R/RW drive are described in Tabl[...]

1 Hardware Overview 1.4 Optical Drive 1-16 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 1.4.2 DVD-Super Multi Drive The DVD Super Multi drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CD-ROM, DVD-ROM, CD-R, CD-RW, DVD-R, DVD+R, DVD-RW, DVD+RW , DVD- RAM, DVD-R DL and DVD+R DL. The specifications are listed in Table 1-3[...]

1.5 TFT Color Display 1 Hardware Overview 1.5 TFT Color Display The TFT color display consists of 12.1-inch WXGA LCD module and FL inverter board. 1.5.1 LCD Module The LCD module used for the TFT color display uses a backlight as the light source and can display a maximum of 16M colors with 1,200 x 800 resolution. The GPU in North Bridge can contro[...]

1 Hardware Overview 1.5 TFT Color Display 1-18 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 1.5.2 FL Inverter Board The FL inverter board supplies a high frequency current to illuminate the LCD module. Table 1-5 lists the FL inverter board specifications. Table 1-5 FL inverter board specifications Item Specifications G71C00011221 Volt[...]

1.6 Power Supply 1 Hardware Overview PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-19 1.6 Power Supply The power supply supplies many different voltages to the system board and perform s the following functions: 1. Judges that the DC power supply (AC adapter) is connected to the computer. 2. Detects DC output and circuit malfunctions[...]

1 Hardware Overview 1.6 Power Supply 1-20 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Table 1-6 Power supply output rating Pow er supply Name Voltage [V] Pow er OFF (Suspend mode) Pow er OFF (Boot mode) No battery Object PPV 1.500 - 0.300 No No No CPU PTV 1.05 No No No CPU, GMCH, ICH7-M 1R5-P1V 1.5 No No No CPU, GMCH, ICH7-M, PCI-e M[...]

1.7 Batteries 1 Hardware Overview PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-21 1.7 Batteries The computer has two types of batteries as follows:  Main battery  Real Time Clock (RTC) battery The battery specifications are listed in Table 1-7. Table 1-7 Battery specifications Battery name Material Output voltage Capacity Main[...]

1 Hardware Overview 1.7 Batteries 1-22 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)  Data preservation time When turning off the power in being charged fully, the preservation time is as following Table 1-9. Table 1-9 Data preservation time Battery ty pe Standby mode Boot mode Main battery (4,700 mAh) 6 days 60 days 1.7.2 RTC batte[...]

1.8 AC Adapter 1 Hardware Overview PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 1-23 1.8 AC Adapter The AC adapter is used to charge the battery. Table 1-11 lists the AC adapter specifications. Table 1-11 AC adapter specifications Parameter Specification G71C0002SC10 G71C0004A510 Power 60W (Peak 75W) Input voltage 100V/240V Input freq[...]

1 Hardware Overview 1.8 AC Adapter 1-24 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)[...]

[CONFIDENTIAL] Chapter 2 Troubleshooting Procedures[...]

2 Troubleshooting Procedures 2-ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)[...]

2 Troubleshooting Procedures PORTÉGÉ M500 Maintenance Manual (960-559) [ CONFIDENTIAL] 2-iii Chapter 2 Contents 2.1 Troubleshooting ..........................................................................................................2- 1 2.2 Troubleshooting Flowchart ...........................................................................[...]

2 Troubleshooting Procedures 2-iv [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Figures Figure 2-1 Troubleshooti ng flowchart ..................................................................................2-4 Figure 2-2 A set of tool for debug port test .........................................................................2-22 Ta[...]

2.1 Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-1 2 2.1 Troubleshooting Chapter 2 describes how to determine if a Fi eld Replaceable Unit (FRU) in the com puter is causing the computer to malfunction. The FRUs covered are: 1. Power Supply 6. Display 11. Wireless LAN 2. System Board 7.[...]

2 Troubleshooting Procedures 2.1 Troubleshooting There are following two types of connections in the figure of board and module connection in and after 2.3 Power Supply Troubleshooting. (1) Cable connection is descri bed in the figure as line. (2) Pin connection is describe d in the figure as arrow. <e.g> Connection of modem 2-2 [CONFIDENTIAL[...]

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-3 2.2 Troubleshooting Flowchart Use the flowchart in Figure 2-1 as a guide for determ ining which FRU malfunctions. Before going through the flowchart steps, check the following:  Ask the user if a password is registered and[...]

2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart Figure 2-1 Troubleshooting flowchart (1/2) 2-4 [CONFIDENTIAL ] PORTÉGÉ M500 Mainte nance Manual ( 960-559)[...]

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures Figure 2-1 Troubleshooting flowchart (2/2) PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-5[...]

2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart 2-6 [CONFIDENTIAL ] PORTÉGÉ M500 Mainte nance Manual ( 960-559) If the diagnostics program cannot detect an erro r, the problem may be interm ittent. The Running Test program should be executed severa l times to isolate the problem . Check the Log Utilities function to confirm which diagn[...]

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-7 2.3 Power Supply Troubleshooting The power supply controls many functions and components. To determ ine if the power supply is functioning properly, star t with Procedure 1 and continue with the other Procedures as instruc[...]

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting 2-8 [CONFIDENTIAL ] PORTÉGÉ M500 Mainte nance Manual ( 960-559) Table 2-2 DC IN icon DC IN icon Power supply status Lights Blue DC p ower is being supplied from the AC ada pter. Flashes orange There is a problem with the power sup p ly. *1 Doesn’t light Any condition other than those[...]

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures Procedure 2 Error Code Check If the power supply microprocessor detects a ma lfunction, the DC IN icon blinks orange. The blink pattern indicates an error as shown below.  Start Off for 2 seconds  Error code (8 bit) “1” On for one second “0” On for half second Interval betw[...]

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting 2-10 [CONFIDENTIAL ] PORTÉGÉ M500 Mainte nance Manual ( 960-559) Check 1 Convert the DC IN icon blink pattern into the hexadecimal error code and compare it to the tables below. Then go to Check 2. Table 2-3 Error code Error code Where Error occurs 1*h AC Adaptor 2*h 1st Battery 3*h 2n[...]

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-11 Compare the patterns in the hexadecimal error code to the tables below.  AC Adaptor Error code Meaning 10h AC Adaptor output voltage is over 16.5V. 11h CommonDock voltage is ov er 16.5V. 12h Current from the DC power s[...]

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting 2-12 [CONFIDENTIAL ] PORTÉGÉ M500 Mainte nance Manual ( 960-559)  S3V output Error code Meaning 40h S3V voltage is 3.47V or less wh en the computer is powered on/off. 45h S3V voltage is under 3.14V in normal condition s. 46h S3V voltage is under 3.14V when the compute r is booting u[...]

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-13  1R8-B1V output Error code Meaning 80h 1R8-B1V voltage is over 2.16V when the computer is powered on/off. 81h 1R8-B1V voltage is under 1.53V when the co mputer is powered on . 82h 1R8-B1V voltage is under 1.53V when th[...]

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting 2-14 [CONFIDENTIAL ] PORTÉGÉ M500 Mainte nance Manual ( 960-559)  1R8-B1V output Error code Meaning C0h 1R8-B1V voltage is over 2.16V when the computer is powered on/off. C1h 1R8-B1V voltage is under 1.53V wh en the computer is powered o n. C2h 1R8-B1V voltage is under 1.53V wh en t[...]

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-15 Check 2 In the case of error code 10h or 12h:  Make sure the AC adaptor cord and AC power cord are firmly plugged into the DC IN 15 V socket and wall outlet. If the cables are connected correctly, go to the following s[...]

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting Procedure 3 Connection Check The power supply wiring diagram is shown below: Any of the connectors may be disconnected. Perform Check 1. Check 1 Disconnect the AC power cord from the wall outlet. Check the power cable for breaks. If the power cord is damaged, c onnect a new AC power cord[...]

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-17 Procedure 4 Charge Check Check 1 Make sure the AC adaptor and AC pow er cord are firmly plugged into the DC IN socket and the wall outlet. If these cables are connected correctly, replace the AC adaptor (and/or AC power c[...]

2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting 2-18 [CONFIDENTIAL ] PORTÉGÉ M500 Mainte nance Manual ( 960-559) Procedure 5 Replacement Check The system board processor module m ay be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures . Check the connection between t[...]

2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-19 2.4 System Board Troubleshooting This section describes how to determ ine if th e system board and CPU are defective or not functioning properly. Start with Procedure 1 an d continue with the other procedures as instructe[...]

2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-20 [CONFIDENTIAL ] PORTÉGÉ M500 Mainte nance Manual ( 960-559) Procedure 1 Message Check When the power is turned on, the system perfor ms the Initial Reliability T est (IRT) installed in the BIOS ROM. The IRT tests each IC on the system board and initializes it.  If an error mess[...]

2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-21 Check 3 The IRT checks the system board. When the IRT detects an error, the system stops or an error message appears. If one of the following error messages (1) th rough (15), (20) or (21) appears, go to Procedure 4. If t[...]

2 Troubleshooting Procedures 2.4 System Board Troubleshooting Procedure 2 Debugging Port Check (Boot Mode) Check the D port status by a debug port test. Th e tool for debug port test is shown below. Figure 2-1 A set of to ol for debug port test The test procedures are follows: 1. Connect the debug port test cable to the connector CN3490 of the syst[...]

2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-23 Table 2-4 Debug port (Boot mode) error status (1/10) D port status Inspection items Details Permission of A20 and Clear of software reset bit Prohibition of APIC Initialization of MCH and ICH Initialization of Super I/O I[...]

2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-24 [CONFIDENTIAL ] PORTÉGÉ M500 Mainte nance Manual ( 960-559) Table 2-4 Debug port (Boot mode) error status (2/10) D port status Inspection items Details DRAM configuration Permission of cache (L1 cache only) (F007H) Memory clear BTBK_INI_MEM_END F008H Transition to real mode and co[...]

2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-25 Table 2-4 Debug port (Boot mode) error status (3/10) D port status Inspection items Details IRT_ STAR T Process of cache control for HyperThreading F100H Prohibition of cache Initialization of MCHM I nitialization of ICH4[...]

2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-26 [CONFIDENTIAL ] PORTÉGÉ M500 Mainte nance Manual ( 960-559) Table 2-4 Debug port (Boot mode) error status (4/10) D port status Inspection items Details SM-RAM checksum check Resume error F173H RSM_SMRAM_ERR Check of memory configuration change Resume error F174H RSM_SYSMEM_ERR RAM[...]

2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-27 Table 2-4 Debug port (Boot mode) error status (5/10) D port status Inspection items Details IRT_INI_SMBASE_END PIT test (Cold boot only) and initia lizati on Setting of test pattern to channel 0 of PIT#0 Check whether the[...]

2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-28 [CONFIDENTIAL ] PORTÉGÉ M500 Mainte nance Manual ( 960-559) Table 2-4 Debug port (Boot mode) error status (6/10) D port status Inspection items Details AC97’ control Initialization of temperature control informati on KBC initialization VGA display off, Reset control Sound initia[...]

2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-29 Table 2-4 Debug port (Boot mode) error status (7/10) D port status Inspection items Details Configuration (F10AH) Saving of VGA configuration result IRT_PCI_CONF_END Task generation for waiting PCI_CONFIGURAT ION completi[...]

2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-30 [CONFIDENTIAL ] PORTÉGÉ M500 Mainte nance Manual ( 960-559) Table 2-4 Debug port (Boot mode) error status (8/10) D port status Inspection items Details IRT_SYSMEM_CHK_END F115H EXT_MEM_CHECK (Check of excepti on in the protected mode)(Boot) IRT_EXTMEM_CHK_E ND F116H Exception chec[...]

2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-31 Table 2-4 Debug port (Boot mode) error status (9/10) D port status Inspection items Details F11EH IRT_WAIT_SMI_SEQ_END IRT_PASSWORD_END F11FH EX_IO_ROM_CHECK (Check of option I/O ROM) IRT_EX_IO_ROM_END Saving of value in [...]

2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-32 [CONFIDENTIAL ] PORTÉGÉ M500 Mainte nance Manual ( 960-559) Table 2-4 Debug port (Boot mode) error status (10/10) D port status Inspection items Details F122H IRT_SC_INIT _START F123H Notifies the DVI connection status to VGA BIOS (for models supporting DVI) Setting of batte ry sa[...]

2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-33 Check 1 If the D port status F11DH or F 120H is displayed, go to HDD Trouble shooting Procedure in Section 2.6. Check 2 If any other D port status error code is displayed, perform Procedure 3. D port error code is as foll[...]

2 Troubleshooting Procedures 2.4 System Board Troubleshooting 2-34 [CONFIDENTIAL ] PORTÉGÉ M500 Mainte nance Manual ( 960-559) Procedure 3 Diagnostic Test Program Execution Check Execute the following tests from the Di agnostic Test Menu. Refer to Chapter 3, Tests and Diagnostics, for more inform ation on how to perform these tests. 1. System tes[...]

2.4 System Board Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-35 Procedure 4 Replacement Check The system board connectors may be disconnect ed. Disassemble the com puter following the steps described in Chapter 4, Replacement Procedures and perform Check 1. Check 1 Visually check for [...]

2 Troubleshooting Procedures 2.5 USB FDD Troubleshooting 2-36 [CONFIDENTIAL ] PORTÉGÉ M500 Mainte nance Manual ( 960-559) 2.5 USB FDD Troubleshooting This section describes how to determine if the USB FDD is functioning properly. Perf orm the steps below starting with Procedure 1 a nd continuing with the other procedures as required. Procedure 1:[...]

2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-37 Procedure 2 Diagnostic Test Program Execution Check Insert the Diagnostics Disk in the USB FDD, tu rn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics, for more inform ation about th e diagnostics te[...]

2 Troubleshooting Procedures 2.5 USB FDD Troubleshooting Procedure 3 Connector Check an d Replacement Check The USB FDD is connected to the System Board. Check 1 When using the USB port, make sure the USB FDD cable is firmly connected to CN4612 or CN4614 on the System. If any of the connections are loose, re connect firmly and repeat Procedure 2. I[...]

2.6 HDD Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-39 2 2.6 HDD Troubleshooting This section describes how to determine if the HDD is functioning properly. Perform the steps below starting with Procedure 1 and con tinuing with the other procedures as required. Procedure 1: Partition [...]

2 Troubleshooting Proce dures 2.6 HDD Troubleshooting 2-40 [CONFIDENTIAL] PORTÉGÉ M500 Maintena nce Manual ( 960-559) Procedure 2 Message Check When the power is turned on, the system perfor ms the Initial Reliability T est (IRT) installed in the BIOS ROM. When the test detects an error, an error m essage is displayed on the screen. Make sure no [...]

2.6 HDD Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-41 Procedure 3 Format Check The computer’s HDD is formatted using the MS-DOS FORMAT program or the physical format program of the test program. To fo rmat the HDD, start with Check 1 below and perform the other steps as required. R[...]

2 Troubleshooting Proce dures 2.6 HDD Troubleshooting 2-42 [CONFIDENTIAL] PORTÉGÉ M500 Maintena nce Manual ( 960-559) Procedure 4 Diagnostic Test Program Execution Check The HDD test program is stored in the Diagnosti cs Disk. Perform all of the HDD tests in the Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more inform atio[...]

2.6 HDD Troubleshooting 2 Troubleshooting Procedures Procedure 5 Connector Check an d Replacement Check The HDD may be disconnected, or the HDD, HDD cable or system board may be dam aged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks: Check 1 Make sure the HDD is firmly [...]

2 Troubleshooting Procedures 2.7 Keyboard and Touch pad Troubleshooting 2-44 [CONFIDENTIAL] PORTÉGÉ M500 Maintena nce Manual ( 960-559) 2.7 Keyboard and Touc h pad Troubleshooting To determine if the computer’s keyboard or touch pad is functioning properly, perform the following procedures. Start with Procedure 1 an d continue with the other pr[...]

2.7 Keyboard and Touch pad Troubleshooting 2 Troubleshooting Procedures Procedure 2 Connector Check and Replacement Check The keyboard, touch pad or sensor/switch board may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures , and perform the following checks: 1. If the keyboard ma[...]

2 Troubleshooting Procedures 2.7 Keyboard and Touch pad Troubleshooting Check 5 The touch pad cable may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures . If the problem still exists, perform Check 8. Check 6 Make sure the SW cable is firmly connected to C N3260 on the system board. If the connec[...]

2.8 Display Troubleshooting 2 Troubleshooting Procedures 2.8 Display Troubleshooting This section describes how to determine if the computer’s display is functioning properly. Start with Procedure 1 and continue with the other procedures as instructed. Procedure 1: External Monitor Check Procedure 2: Diagnostic Te st Program Execution Check Proce[...]

2 Troubleshooting Procedures 2.8 Display Troubleshooting 2-48 [CONFIDENTIAL] PORTÉGÉ M500 Maintena nce Manual ( 960-559) If the connection is loose, reconnect firmly and re start the computer . If there is st ill an error, go to Procedure 4. Procedure 4 Replacement Check The FL, FL inverter board, LCD module, and system board are connected to dis[...]

2.9 Optical Drive Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-49 2.9 Optical Drive Troubleshooting This section describes how to determine if the optical drive (D VD-ROM&CD-R/RW or DVD Super Multi drive) is functioning properl y. Perform the steps below starting with Procedure 1 a[...]

2 Troubleshooting Procedures 2.9 Optical Drive Troubleshooting Procedure 2 Connector Check and Replacement Check The optical drive (DVD-ROM&CD -R/RW or DVD Super Multi drive) is connected to the system board. The connectors may be disconnected from the system board or may be damaged. Disassemble the computer following the steps described in Cha[...]

2.10 Modem Troubleshooting 2 Troubleshooting Procedures PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-51 2.10 Modem Troubleshooting This section describes how to determine if the computer’s modem is functioning properly. Perform the steps below starting with Procedure 1 and continui ng with the other procedures as required. Proc[...]

2 Troubleshooting Procedures 2.10 Modem Troubleshooting Procedure 2 Connector Check and Replacement Check The Modem is installed as a MDC (Modem Da ughter Card). If the modem malfunctions, there may be a bad connection between the MDC and the system board. Or the MDC, system board or their connectors might be damaged. Disassemble the computer follo[...]

2.11 LAN Troubleshooting 2 Troubleshooting Procedures 2.11 LAN Troubleshooting This section describes how to determine if the computer’s L AN is functioning properly. Perform the steps below starting with Procedure 1 and continue with the other procedures as required. Procedure 1: Diagnostic Te st Program Execution Check Procedure 2: Connector Ch[...]

2 Troubleshooting Procedures 2.12 Bluetooth Troubleshooting 2-54 [CONFIDENTIAL] PORTÉGÉ M500 Maintena nce Manual ( 960-559) 2.12 Bluetooth Troubleshooting This section describes how to determ ine if th e computer’s Bluetooth is functioning properly. Perform the steps below starting with Procedure 1 and continui ng with the other procedures as r[...]

2.12 Bluetooth Troubleshooting 2 Troubleshooting Procedures Procedure 2 Connection Check The Bluetooth function wiring diagram is shown below: Any of the connections may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures , and perform the following checks: Check 1 Make sure that the wire les[...]

2 Troubleshooting Procedures 2.13 Wireless LAN Troubleshooting 2-56 [CONFIDENTIAL] PORTÉGÉ M500 Maintena nce Manual ( 960-559) 2.13 Wireless LAN Troubleshooting This section describes how to determine if the computer’s Wireless LAN is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedure[...]

2.13 Wireless LAN Troubleshooting 2 Troubleshooting Procedures Procedure 2 Antenna Connection Check The wireless LAN wiring diagram is shown below: Any of the connections may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures , and perform the following checks: Check 1 Make sure the wireless[...]

2 Troubleshooting Procedures 2.14 Sound Troubleshooting 2-58 [CONFIDENTIAL] PORTÉGÉ M500 Maintena nce Manual ( 960-559) 2.14 Sound Troubleshooting NOTE : On the Operation Systems other t han Windows/Vivace, sounds come form the internal speaker, even if a headphone connected. This section describes how to determine if the computer’s sound f unc[...]

2.14 Sound Troubleshooting 2 Troubleshooting Procedures Procedure 2 Connector Check The sound function-wiring diagram is shown below: Any of the connections may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks: 1 If the stereo speakers do not wo rk correctl[...]

2 Troubleshooting Procedures 2.14 Sound Troubleshooting 2-60 [CONFIDENTIAL] PORTÉGÉ M500 Maintena nce Manual ( 960-559) Procedure 3 Replacement Check Check 1 If the stereo speakers do not sound pr operly, the right or left speaker may be defective or damaged. Replace it with a new one. If the stereo speakers still do not work properly, go to Chec[...]

2.15 Bridge media Slot Troubleshooti ng 2 Troubleshooting Procedures 2.15 Bridge media Slot Troubleshooting This section describes how to determ ine if th e computer’s SD card functions are functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required. Procedure 1: Check on Windows XP[...]

2 Troubleshooting Procedures 2.16 Fingerprint sensor Troubleshooting 2.16 Fingerprint sensor Troubleshooting CAUTION : To delete the account for confir ming the fingerprint operation, it is necessary to log on by the account wi th the management authority. If the password has been set to log on, ask the Log-ON password to the user. To check if the [...]

2.16 Fingerprint sensor Troubleshootin g 2 Troubleshooting Procedures Procedure 1 Setting Windows Log-ON password 1. Open [User Account] from [Control Panel]. 2. Click [User Account]. 3. Click the icon of the account (user’s na me) that you want to set the password. 4. Click “Create Account”. 5. Type a password in “Type a new password”. 6[...]

2 Troubleshooting Procedures 2.16 Fingerprint sensor Troubleshooting [User's Passport] appears in “Ent er your password”. Click [Next]. When the finger print has been enrolled, [U ser’s Password] appear s. Slide your finger enrolled or type the password. Click [Next] . 4 Type the Windows logon password in “Enter your password” and cl[...]

2.16 Fingerprint sensor Troubleshootin g 2 Troubleshooting Procedures 5 Confirm that the box of [Run interactive tu torial] is checked (when proceeding wit seeing Tutorial) and click [Next]. 6 Watch the Video carefully, click [Next]. PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 2-65[...]

2 Troubleshooting Procedures 2.16 Fingerprint sensor Troubleshooting 7 Put lightly your finger on the fingerprint sensor at the right side of the touchpad and slide your finger toward you. Slide your finger four times. Four boxes are filled with fingerprints. At this time, when you click the [Replay video], you can watch the video that you have wat[...]

2.16 Fingerprint sensor Troubleshootin g 2 Troubleshooting Procedures When you have failed in any time of four tim es reading and want to practice again, click [Try again]. When you have fully su cceeded in four times of reading, the message of “ Fully succeeded” appears. 8 Click [Next]. The displa y of [User’s Fingers] 9 Click the box you wa[...]

2 Troubleshooting Procedures 2.16 Fingerprint sensor Troubleshooting Put lightly the first joint of your finger you wa nt to enroll on the fi ngerprint sensor and slide your finger toward you. Enroll your finge r three times. Every time your finger has been successfully enrolled, one box is checke d. When your finger has been successfully enrolled [...]

2.16 Fingerprint sensor Troubleshootin g 2 Troubleshooting Procedures 13 Type a backup password two times in the fo llowing display. (This password is different from the password of Windows logon.) 14 Click [Next]. The [Finish] display appears. 15 Click [Finish], “Welcome” display appears. PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDEN[...]

2 Troubleshooting Procedures 2.16 Fingerprint sensor Troubleshooting Procedure 3 Authentication of fingerprint 1. Turn on the computer to start up Windows. 2. In the Windows logon window, put lightly the first joint of your finger registered and slide your finger toward you. When authenticated, [Success] is displayed in the fingerprint authenticati[...]

2.16 Fingerprint sensor Troubleshootin g 2 Troubleshooting Procedures Procedure 4 Connector Check and Replacement Check The Fingerprint sensor cable is connected to the connector CN9550 on th e Fingerprint sensor board and connector CN9520 on the system board. Check 1 Check the Fingerprint sensor cable is firmly connected to the connector CN 9550 o[...]

2 Troubleshooting Procedures 2.16 Fingerprint sensor Troubleshooting 2-72 [CONFIDENTIAL] PORTÉGÉ M500 Maintena nce Manual ( 960-559)[...]

[CONFIDENTIAL] Chapter 3 Tests and Diagnostics[...]

3 Tests and Diagnostics 3-ii [CONFIDENTIAL] PORTÉGÉ M500 Maintena nce Manual ( 960-559) 3[...]

3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual ( 960-559) [CONFIDENTIAL] 3-iii Chapter 3 Contents 3.1 The Diagnostic Test ................................................................................................... 3-1 3.1.1 Diagnostics menu ................................................................................. 3-1 3.1.[...]

3 Tests and Diagnostics 3-iv [CONFIDENTIAL] PORTÉGÉ M500 Maintena nce Manual ( 960-559) 3.21 Head Cleaning .......................................................................................................... 3-4 7 3.21.1 Function Description .......................................................................... 3-47 3.21.2 Operations ..[...]

3 Tests and Diagnostics PORTÉGÉ M500 Mainte nance Manual ( 960-559) [CONFIDENTIAL ] 3-v 3.30 SETUP ..................................................................................................................... 3-90 3.30.1 Function Description .......................................................................... 3-90 3.30.2 Accessing t[...]

3 Tests and Diagnostics 3-vi [CONFIDENTIAL] PORTÉGÉ M500 Maintena nce Manual ( 960-559)[...]

3.1 The Diagnostic Test 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-1 3 3.1 The Diagnostic Test This chapter explains how to use the Diagnostic Test programs to test the functions of the computer’s hardware modules. The Diagnostics Program s are stored on some Diagnostic Disks. There are Service Program Mo[...]

3 Tests and Diagnostics 3.1 The Diagnostic Test 3-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)  NDP TEST  EXPANSION TEST  CD-ROM/DVD-ROM TEST Other tests are:  Wireless LAN TEST (Wireless LAN TEST disk)  LAN/Modem/Bluetooth/IEEE1394 TEST (LAN/Modem/Bluetooth/IEEE1394 TEST disk)  Sound TEST (Sound TEST disk) You wil[...]

3.1 The Diagnostic Test 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-3 3.1.2 H/W (Hardware) initial information setting tool The H/W initial inform ation setting tool consists of the following programs.  Initial configuration  DMI information save  DMI information recovery  System configuration di[...]

3 Tests and Diagnostics 3.2 Executing the Diagnostic Test 3-4 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 3.2 Executing the Diagnostic Test To start the DIAGNOSTIC PROGRAM, follow these steps: 1. Insert the Diagnostics disk in the USB floppy disk drive. 2. Turn on the computer while pressing U key. The following menu appears. TOSHIBA[...]

3.2 Executing the Diagnostic Test 3 Tests and Diagnostics 3.2.1 Diagnostics menu (T&D) To execute this program, press M or m in the startup menu, press Enter . The following menu appears. TOSHIBA personal computer XXXXXX DIAGNOSTICS version X.XX (c) copyright TOSHIBA Corp. 20XX DIAGNOSTICS MENU : 1 - DIAGNOSTIC TEST 2 – ONLY ONE TEST 3 - 4 - [...]

3 Tests and Diagnostics 3.2 Executing the Diagnostic Test Set the highlight bar to 1 , and press Enter . The following DIAGNOSTIC TEST MENU will appear: TOSHIBA personal computer XXXXXX DIAGNOSTICS version X.XX (c) copyright TOSHIBA Corp. 20XX DIAGNOSTIC TEST MENU : 1 - SYSTEM TEST 2 - MEMORY TEST 3 - KEYBOARD TEST 4 - DISPLAY TEST 5 - FLOPPY DISK [...]

3.2 Executing the Diagnostic Test 3 Tests and Diagnostics Select the option you want to execute and press Enter . When you select 1- SYSTEM TEST , the following message will appear: SYSTEM TEST NAME XXXXXX xxxxxxx DIAGNOSTIC TEST VX.XX [Ctrl]+[Break] : test end [Ctrl]+[C] : key stop SUB-TEST : XX PASS COUNT : XXXXX ERROR COUNT : XXXXX WRITE DATA : [...]

3 Tests and Diagnostics 3.2 Executing the Diagnostic Test 3-8 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Selecting YES of ERROR STOP stops the test program when an error is found and displays the operation guide on the right side of the display screen as shown below: ERROR STATUS NAME [[ HALT OPERATION ]] 1: Test end 2: Continue 3: [...]

3.3 Setting of the hardware configuration 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-9 3.3 Setting of the hardware configuration To execute this program, press I or i in the startup menu, press Enter and follow the directions on the screen. The H/W initial inform ation setting tool consists of four subtests[...]

3 Tests and Diagnostics 3.3 Setting of the hardware configuration 3-10 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) • Setting of the HWSC • Setting of the UUID • Display of the DMI information (including UUID) After completion of the above settings, H/W configuration & DMI information are appeared in order. Check the content[...]

3.4 Heatrun Test 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-11 3.4 Heatrun Test To execute this program, press H or h in the startup menu, press Enter . After selecting this test, the same subtests as 3.23 Running Test are executed successively. For more details on the procedure and test content, refer to R[...]

3 Tests and Diagnostics 3.5 Subtest Names 3-12 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 3.5 Subtest Names Table 3-1 lists the subtest names for each test program in the DIAGNOSTIC TEST MENU. Table 3-1 Subtest names (1/2) No. Test Name Subtest No. Subtest Name 1 SYSTEM 01 02 03 04 05 ROM checksum Fan ON/OFF Geyserville Quick charge[...]

3.5 Subtest Names 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-13 Table 3-1 Subtest names (2/2) No. Test Name Subtest No. Subtest Name 6 PRINTER [Not supported] 01 02 03 Ripple pattern Function Wraparound 7 ASYNC [Not supported] 01 02 03 FIR/SIR Point to point (send) FIR/SIR Point to point (receive) Wraparoun[...]

3 Tests and Diagnostics 3.6 System Test 3-14 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 3.6 System Test To execute the System Test, select 1 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter . Subtest 01 ROM checksum This subt[...]

3.6 System Test 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-15 Subtest 04 Quick charge This subtest checks the status for the quick charge. Subtest 05 DMI read This subtest displays the information in the Flash-ROM in the following format. *** DMI Data Display Ver X.XX *** Model Name : XXXXXXXXXXX Version Nu[...]

3 Tests and Diagnostics 3.7 Memory Test 3-16 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 3.7 Memory Test To execute the Memory Test, select 2 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter . Subtest 01 Conventional memory Th[...]

3.8 Keyboard Test 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-17 3.8 Keyboard Test To execute the Keyboard Test, select 3 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter . Subtest 01 Pressed key code[...]

3 Tests and Diagnostics 3.9 Display Test 3.9 Display Test To execute the Display Test, select 4 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter . Subtest 01 VRAM read/write for VGA This subtest writes the constant data (AAh and 55h) to the [...]

3.9 Display Test 3 Tests and Diagnostics Subtest 04 Gradation & Mode test for VGA This subtest displays gradations for following modes. To change the mode, press Enter . [Mode 12] [Mode 13] [Mode 3] [Mode 111 640*480 64K] [Mode 112 640*480 16M] [Mode 114 800*600 64K] [Mode 115 800*600 16M] [Mode 117 1024*768 64K] [Mode 118 1024*768 16M] The dis[...]

3 Tests and Diagnostics 3.9 Display Test 3-20 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Subtest 06 “H” pattern display This subtest displays a full screen of “H” patterns. HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH [...]

3.10 Floppy Disk Test 3 Tests and Diagnostics 3.10 Floppy Disk Test CAUTION : Before running the floppy disk test, prepare a formatted work disk. Remove the Diagnostics Disk and insert the work disk into the FDD because the contents of the floppy disk will be erased. To execute the Floppy Disk Test, select 5 from the DIAGNOSTIC TEST MENU, press Ent[...]

3 Tests and Diagnostics 3.10 Floppy Disk Test 3-22 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Select the number of the subtest you want to execute and press Enter . The following message will appear during the floppy disk test. FLOPPY DISK IN PROGRESS XXXXXXX xxx DIAGNOSTIC TEST VX.XX [Ctrl]+[Break] : test end [Ctrl]+[C] : key stop [...]

3.11 Printer Test 3 Tests and Diagnostics 3.11 Printer Test NOTE : Printer Test is not supported for this model. To execute the Printer Test, select 6 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. NOTE : An IBM compatible printer must be connected to the system to execute this test. Also, printer port wraparoun[...]

3 Tests and Diagnostics 3.11 Printer Test Subtest 02 Function This subtest is for IBM compatible printers, and tests the following f unctions: Normal print Double-width print Compressed print Emphasized print Double-strike print All characters print This subtest prints the various print types shown below: Subtest 03 Wraparound NOTE : To execute thi[...]

3.12 Async Test 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-25 3.12 Async Test NOTE : Async Test is not supported for this model. To execute the Async Test, select 7 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions displayed on the screen. Move the highlight bar to the subtest you want to[...]

3 Tests and Diagnostics 3.13 Hard Disk Test 3-26 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 3.13 Hard Disk Test To execute the Hard Disk Test, select 8 from the DIAGNOSTIC TEST MENU, press Enter , and follow the directions on the screen. CAUTION : The contents of the hard disk will be erased when subtest 02, 03, 04, 06, 08 or 09 is [...]

3.13 Hard Disk Test 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-27 3. The Hard Disk Test message will appear after you respond to the Detail Status prompt. Select the number of the subtest you want to execute and press Enter. The following message will appear during each subtest. HARD DISK TEST XXXXXXX XXX D[...]

3 Tests and Diagnostics 3.13 Hard Disk Test 3-28 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Subtest 04 Cross talk & peak shift This subtest writes eight types of worst pattern data (listed below) to a cylinder and then reads the data while moving from cylinder to cylinder. (Tests the data interference in the neighbor track.) Wor[...]

3.14 Real Timer Test 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-29 3 3.14 Real Timer Test To execute the Real Timer Test, select 9 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter . Subtest 01 Real t[...]

3 Tests and Diagnostics 3.14 Real Timer Test 3-30 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Subtest 03 Real time carry CAUTION : When this subtest is executed, the current date and time are erased. This subtest checks the real time clock increments, m aking sure the date and time are displayed in the following form at: Current dat[...]

3.15 NDP Test 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-31 3.15 NDP Test To execute the NDP test, select 10 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. Subtest 01 NDP This test checks the following functions of NDP:  Control word  Status word  Bus  Addit[...]

3 Tests and Diagnostics 3.16 Expansion Test 3-32 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 3.16 Expansion Test To execute the expansion test, select 11 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. Subtest 01 PCMCIA wraparound CAUTION : PCMCIA wraparound test is not supported for this model. [...]

3.16 Expansion Test 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-33 Subtest 02 RGB monitor ID NOTE: To execute this subtest, an external monitor with monitor ID function is required. Connect the external monitor to the PC for the test of ID acquisition. The judgment of acquisition is based on the panel data. [...]

3 Tests and Diagnostics 3.17 CD-ROM/DVD-ROM Test 3-34 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 3.17 CD-ROM/DVD-ROM Test To execute the CD-ROM/DVD-ROM test, select 12 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. NOTE : For the subtest 01, 02 and 03, use the TOSHIBA CD-ROM TEST DISK TDY-01 or[...]

3.18 Error Code and Error Status Names 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-35 3.18 Error Code and Error Status Names Table 3-2 lists the error codes and error status names for the DIAGNOSTIC TEST. Table 3-2 Error codes and error status names (1/3) Device name Error code Error status name (Common) FF [...]

3 Tests and Diagnostics 3.18 Error Code and Error Status Names 3-36 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Table 3-2 Error codes and error status names (2/3) Device name Error code Error status name FDD 01 02 03 04 08 09 10 20 40 80 60 06 EE FDD - BAD COMMAND ERROR FDD - ADDRESS MARK NOT FOUND FDD - WRITE PROTECTED FDD - RECORD[...]

3.18 Error Code and Error Status Names 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-37 Table 3-2 Error codes and error status names (3/3) Device name Error code Error status name (HDD) CC E0 0A EE DA 12 HDD - WRITE FAULT HDD - STATUS ERROR HDD - BAD SECTOR HDD - ACCESS TIME ERROR HDD - NO HDD HDD - DMA CRC ER[...]

3 Tests and Diagnostics 3.19 Hard Disk Test Detail Status 3-38 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 3.19 Hard Disk Test Detail Status When an error occurs in the hard disk test, the following message is displayed: HDC status = XXXXXXXX Detailed information about the hard disk test error is displayed on the screen by an eight-[...]

3.19 Hard Disk Test Detail Status 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-39 Table 3-4 Error register contents Bit Name Description 7 BBK (Bad block mark) “0” … Not used. “1” … A bad block mark is detected. 6 UNC (Uncorrectable) “0” … There is no uncorrectable data error. “1” … Un[...]

3 Tests and Diagnostics 3.20 ONLY ONE TEST 3-40 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 3.20 ONLY ONE TEST 3.20.1 Program Description This program tests the unique functions of this model. 3.20.2 Operations Select test 2 from the DIAGNOSTIC MENU and press Enter . The following menu appears in the display. #######################[...]

3.20 ONLY ONE TEST 3 Tests and Diagnostics Subtest 01 Pressed key display When you execute this subtest, the keyboard layout is drawn on the display as shown below. When any key is pressed, the corresponding key on the screen changes to the key character that was pressed. Holding a key down enables the auto-repeat function that causes the key’s d[...]

3 Tests and Diagnostics 3.20 ONLY ONE TEST Subtest 02 Touch Pad This subtest checks the functions of the touch pad as shown below. A) Direction and parameter B) Switching function check. This test displays the response from the touch pad and touch pad switch. When moving your finger on the touch pad towards the upper left, the < POINTING > di[...]

3.20 ONLY ONE TEST 3 Tests and Diagnostics Subtest 03 GP Button This subtest checks the operation of the front operation panel button. Press the Internet button after the following message appears. Press [ Internet ] button If the correct button is pressed, the following message appears. Press [ CD/DVD ] button If the correct button is pressed, the[...]

3 Tests and Diagnostics 3.20 ONLY ONE TEST 3-44 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Subtest 05 USB NOTE : When executing this subtest, USB test module and USB cable must be connected. This subtest checks if USB port works properly. The following m enu appears in the display. ##################################################[...]

3.20 ONLY ONE TEST 3 Tests and Diagnostics Press Enter and return to the ONLY ONE TEST menu. Subtest 0A Acceleration sensor This subtest detects and corrects the each axis (X, Y, Z). NOTE: Make sure that this subtest is executed on the following condition: 1. Flat desk with vertical plane to get the stability of machine. 2. The vertical wall or pla[...]

3 Tests and Diagnostics 3.20 ONLY ONE TEST 3-46 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) When this subtest is selected, the following message appears in the display. The heaven surface establishes in the upper direction Press [Enter] key NOTE : Be sure to execute the test with the display panel opened. Set the machine on the flat[...]

3.21 Head Cleaning 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-47 3.21 Head Cleaning 3.21.1 Function Description This function cleans the heads in the FDD by executing a series of head load/seek and read operations. A cleaning kit is necessary to perform this program. 3.21.2 Operations 1. Selecting test 4 fr[...]

3 Tests and Diagnostics 3.22 Log Utilities 3-48 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 3.22 Log Utilities 3.22.1 Function Description This function logs error information generated while a test is in progress and stores the results in RAM. This function can store data on a floppy disk, or output the data to a printer or the dis[...]

3.22 Log Utilities 3 Tests and Diagnostics 3.22.2 Operations 1. Select 5 and press Enter in the DIAGNOSTIC MENU, the error information is displayed in the following format: XXXXX ERRORS CNT TS-NO PASS STS ADDR WD RD HSTS [ERROR STATUS NAME] 001 FDD 02 0000 103 00001 00 00 0000 FDD-WRITE PROTECTED 001 FDD 01 0000 180 00001 00 00 0000 FDD-TIME OUT ER[...]

3 Tests and Diagnostics 3.23 Running Test 3-50 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 3.23 Running Test 3.23.1 Function Description This function automatically executes the following tests in sequence: 1. System test (subtest 01) 2. Memory test (subtests 01, 02, 06) 3. Display test (subtest 01) 4. Real timer test (subtest 02) 5[...]

3.24 Floppy Disk Drive Utilities 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-51 3.24 Floppy Disk Drive Utilities 3.24.1 Function Description This function formats the FDD, copies the floppy disk and displays the dump list for both the FDD and HDD. 1. FORMAT NOTE : This program is only for testing a floppy di[...]

3 Tests and Diagnostics 3.24 Floppy Disk Drive Utilities 3-52 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 3.24.2 Operations 1. Selecting 7 from the DIAGNOSTIC MENU and pressing Enter displays the following message. [ FDD UTILITIES ] 1 - FORMAT 2 - COPY 3 - DUMP 4 – HDD-ID READ 9 - EXIT TO DIAGNOSTICS MENU 2. FORMAT program (a) Sel[...]

3.24 Floppy Disk Drive Utilities 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-53 3. COPY program (a) When COPY is selected, the following message appears. FLOPPY DISK FORMAT & COPY : VX.XX Type select (0:2DD,3:2HD) ? (b) Selecting a media/drive type number will display a m essage similar to the one below.[...]

3 Tests and Diagnostics 3.24 Floppy Disk Drive Utilities 3-54 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 4. DUMP program (a) When DUMP is selected, the following message appears. DIAGNOSTICS-HARD DISK & FLOPPY DISK DUMP : VX.XX Drive type select (1:FDD, 2:HDD) ? (b) Select a drive type. If 2:HDD is selected, the display will go[...]

3.24 Floppy Disk Drive Utilities 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-55 (k) The following message will appear. To finish the dum p, select 3 . Press number key (1:up,2:down,3:end) ? (l) The following message will appear. Selecting 2 returns to the FDD UTILITIES MENU. Another dump (1:Yes,2:No) ? 5. HD[...]

3 Tests and Diagnostics 3.25 System Configuration 3-56 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 3 3.25 System Configuration 3.25.1 Function Description NOTE : To display the system configuration, the write protect tab should be OFF position. If the tab is ON position, move the tab to OFF position and restart the test. Otherwise t[...]

3.25 System Configuration 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-57 3.25.2 Operations Select 8 from the DIAGNOSTIC MENU and press Enter . Then, the following system configuration appears in the display. System Configuration Display : Ver X.XX [Machine Name ???] * - Processor Type = XXXXXX-XXXXXMHz Code [...]

3 Tests and Diagnostics 3.26 Wireless LAN Test Program (Atheros) 3-58 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 3.26 Wireless LAN Test Program (Atheros) This section describes how to perform the wireless LAN transm itting-receiving test with the test program. NOTE: Use another computer (with Atheros 11a/g(MB44ag)/Atheros 11a/g(MB6[...]

3.26 Wireless LAN Test Program (Atheros) 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-59 3.26.1 Setting the responder machine 1. MB44ag is installed 1) Boot the computer by MB4x Responder media. 2) The Responder T&D is automatically started. 2. MB6x is installed As the capacity of MB6x T&D is over the[...]

3 Tests and Diagnostics 3.26 Wireless LAN Test Program (Atheros) 3-60 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 6) When the file copy is completed, the following test m enu is displayed. Press r . The Responder T&D is started. ************************************************************ * * * Atheros MB6x DUT mode Maintenance [...]

3.26 Wireless LAN Test Program (Atheros) 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-61 5) When the file copy is completed, the following test m enu is displayed. Press d . The Responder T&D is started. ************************************************************ * * * Atheros MB6x DUT mode Maintenance T[...]

3 Tests and Diagnostics 3.26 Wireless LAN Test Program (Atheros) 3-62 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) When an error (read error of EEPROM date) has detected, the following is displayed. ------------ERROR------------ file bac.txt cannot be opened 2. MAC Address Check The MAC address of the installed Wireless LAN card is c[...]

3.26 Wireless LAN Test Program (Atheros) 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-63 When an error has detected, the following is displayed. ************************************** * * * 11a Communication Test : NG !! * * * * Please refer to log.txt * * * ************************************** 4. Communica[...]

3 Tests and Diagnostics 3.26 Wireless LAN Test Program (Atheros) 3-64 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 6. SKU & MAC Check 11a/b/g communication test All the test is executed in the order of SKU check of Module, MAC Address Check, Communication test of 11a m ode, Communica tion test of 11b m ode and Communication test [...]

3.27 Wireless LAN Test Program (Intel-m ade a/b/g) 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-65 3.27 Wireless LAN Test Program (Intel-made a/b/g) This section describes how to perform the wireless LAN transm itting-receiving test (Intel- made 802.11a/b/g). To execute the wireless LAN test, use the Diagnost[...]

3 Tests and Diagnostics 3.27 Wireless LAN Test Program (Intel-made a/b/g) 3-66 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) If a defective is found during the test, NG message will appear in the display. Press any key and return to the test m enu. W hen a defective is detected in the test, following typical cause is considered. • ?[...]

3.27 Wireless LAN Test Program (Intel-m ade a/b/g) 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-67 Subtest03 Antenna check & communication test of 11b mode This subtest execute transmitting/receiving test in 802.11b mode using the main antenna first. If a defective is not found during the test, transmitti[...]

3 Tests and Diagnostics 3.27 Wireless LAN Test Program (Intel-made a/b/g) 3-68 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Subtest05 Communication test of 11g mode This subtest execute transmitting/receiving test in 802.11g mode using the main antenna. If a defective is not found during the test, OK message will appear in the displa[...]

3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-69 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program This section describes how to perform the LAN/Modem/Bluetooth/IEEE1394 test with the test program. Insert the test program disk for LAN/Mode m/Bluetooth/IEEE1394 test i[...]

3 Tests and Diagnostics 3.28 LAN/Modem/ Bluetooth/IEEE1394 Test Program Subtest01 (i82562 + ICHx) This subtest checks the operation of mini-PCI I/F by the loopback test in the chip. The following message will appear: [LAN transmit & receive test !] COMPLETED Repeat count = 00000 Error count = 00000 LOOPBACK TEST 100Mbps Auto-negotiation TxRx Te[...]

3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics Subtest02 (GbE) This subtest checks the operation of mini-PCI I/F by the loopback test in the chip. Select 2 to execute and press Enter . The following message will appear: Testing adaptor...hit <ESC> to abort. * External Loopback Test...PASSED Testing completed. * * Loopb[...]

3 Tests and Diagnostics 3.28 LAN/Modem/ Bluetooth/IEEE1394 Test Program 3-72 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 3.28.2 Modem test For this subtest, connect the modem PCB and RJ11 connector with a harness. Use the dedicated “FAT-MODE inspection device (product code: QE2000P01 made by Nitto Denki Seisakusyo)” for the test[...]

3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-73 3.28.3 Bluetooth test To execute this test, press 3 and press Enter . NOTE : Use another computer that can communicate by the Bluetooth as a reference machine to perform this test. Insert a floppy disk containing th[...]

3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3-74 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Subtest01 BD_ADDR check This subtest checks the BD_ADDR functions. When the Bluetooth test menu is displayed, press 1 to select the test and press Enter . The following message will appear: ------------------------[...]

3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-75 If the target machine has any problem, it displays Error CODE. The following message is displayed. ----------------------------------------------------------------------------- Bluetooth Subsystem T&D for PCSE(B[...]

3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3-76 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) If the machine detects a malfunction, it indicates the error code as shown below. The error code begins with the least significant digit. Error code Table 3-6 Error code for Bluetooth test (BD_ADDR) (1/2) Error cod[...]

3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-77 Table 3-6 Error code for Bluetooth test (BD_ADDR) (2/2) Error code Meaning 0x20 Unsupported LMP Parameter Value. 0x21 Role Change Not Allowed. 0x22 LMP Response Timeout. 0x23 LMP Error Transaction Collision. 0x24 LM[...]

3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3-78 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) When the Bluetooth test menu is displayed, press T to select the test and press Enter in the test machine. The following m essage will appear: -----------------------------------------------------------------------[...]

3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-79 If the target machine has any problem, the following m essage “ INCOMPLETE ” is displayed with the Error Code. ----------------------------------------------------------------------------- Bluetooth Subsystem T&[...]

3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3-80 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) If the machine detects a malfunction, it indicates the error code as shown below. The error code begins with the least significant digit. Error code Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT) (1/2[...]

3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-81 Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT) (2/2) Error code Meaning 0x20 Unsupported LMP Parameter Value. 0x21 Role Change Not Allowed. 0x22 LMP Response Timeout. 0x23 LMP Error Transaction Collisi[...]

3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3-82 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Table 3-8 Common error code Error code Meaning 0x30 BT Control Status should be “Disable”, but it is “Enable”. 0x31 BT Control Status should be “Enable”, but it is “Disable”. 0x32 Power Status shoul[...]

3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-83 3.28.4 IEEE1394 test To execute this test, press 4 and Enter . NOTE: Use another computer that can communicate by IEEE1394 (i. Link) cable as a reference machine to perform this test. The following menu will appear:[...]

3 Tests and Diagnostics 3.29 Sound Test program 3-84 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 3 Tests and Dia tics 3.29 Sound Test program gnos This section describes how to perform the Sound test. To execute the sound test, refer to the following description. Prepare a HDD and format it on DOS. Copy all files in the floppy disk [...]

3.29 Sound Test program 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-85 To return to the Sound test menu, press 9 and Enter . Then following message will appear in the display. *********************************** ******** May I Restart ? ******* *********************************** Press any key to continue…[...]

3 Tests and Diagnostics 3.29 Sound Test program 3-86 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Subtest 02 Sine wave This subtest is executed by loading the COM file (ADSIN.COM). The program expands sine wave data table from 16KB to 64KB, and creates the play data. Then it transfers the data between the DMA and the CODEC to play th[...]

3.29 Sound Test program 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-87 3.29.3 CD Sound (Standard) test To execute the CD Sound (Standard) test, press 3 and Enter . Insert the test media (TOSHIBA TEST CD-ROM or ABEX TEST CD-ROM) or music CD on the market (if the test media can not be prepared). Following menu[...]

3 Tests and Diagnostics 3.29 Sound Test program 3-88 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Subtest 02 English Narration Selected this subtest, narration in English starts. For m ore details on the procedure, refer to the subtest01. Subtest 03 Test Tone A CAUTION: Before starting subtest03, be sure to set the sound at proper vo[...]

3.29 Sound Test program 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-89 3.29.3.2 Audio CD Insert an audio CD and the following menu appears in the display. CD/DVD TEST IN PROGRESS XXXXXXXX xxxxxxx DIAGNOSTIC TEST VX.XX [Ctrl]+[Break] ; test end [Ctrl]+[C] ; key stop SUB-TEST : XX PASS COUNT : XXXXX ERROR COUN[...]

3 Tests and Diagnostics 3.30 SETUP 3-90 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 3.30 SETUP 3.30.1 Function Description This program displays the current system setup inform ation as listed below: 1. Memory (a) Total 2. System Date/Time (a) Date (MM-DD-YYYY) (b) Time (HH:MM:SS) 3. Battery (a) Battery Save Mode (b) PCI Express Lin[...]

3.30 SETUP 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-91 8. Configuration (a) Device Config. 9. Drives I/O (a) Built-in HDD (b) CD-ROM 10. PCI Bus (a) PCI Bus 11. Security Controller (a) TPM (b) Clear TPM Owner 12. Display (a) Power On Display (b) LCD Display Stretch 13. Peripheral (a) Internal Pointing Dev[...]

3 Tests and Diagnostics 3.30 SETUP 3.30.2 Accessing the SETUP Program Turn on the power while pressing ESC, the following menu appears. Check system. Then press [F1] key. Then press F1 . The following display appears. NOTE: * 1: This appears in Intel ® Core TM models. *2: This appears in PORTÉGÉ M500 (only PPM51) and TECRA M6. *3: This appears i[...]

3.30 SETUP 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-93 Moving Within the SETUP Menu and Changing Values 1. Press Å and Æ to move between the two columns. Press ↑ and ↓ to m ove between items in a column. Press Fn + ↑ ( PgUp) and Fn + ↓ ( PgDn) to move between the two pages. 2. Press either the S[...]

3 Tests and Diagnostics 3.30 SETUP SETUP Options The SETUP screen is divided into functionally related groups. This section describes each group and its options. 1. Memory This group of options displays the computer’s mem ory. (a) Total This field displays the total amount of mem ory installed and is automatically calculated by the computer. You [...]

3.30 SETUP 3 Tests and Diagnostics Low Po wer The following shows low power settings. (a) Battery Save Mode When “User Setting” is selected, the sub-window, BATTERY SAVE OPTION is displayed. The following set of options can be selected in the submenu. Processing Speed This feature changes the CPU processing speed. High CPU operates at high spee[...]

3 Tests and Diagnostics 3.30 SETUP 3-96 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) (b) PCI Express Link ASPM Enabled Saves power consumption, when the PCI Express device is not used. (Default) Auto Saves power consumption, when the PCI Express device is not used while the battery is working. Disabled Disables the power saving funct[...]

3.30 SETUP 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-97 (c) User Password This item sets User password. For details on setting user password, refer to the User’s Manual. (d) Master Password This item sets the Master HDD password. This can be set Master + User is set in the HDD password Mode. For details,[...]

3 Tests and Diagnostics 3.30 SETUP 3-98 [CONFIDE NTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) (b) HDD Priority This option enables to select the priority for the Built-in HDD or USB. Built-in HDD → USB (Default) USB → Built-in HDD (c) Network Boot Protocol Use this option to set the starting method via a network. PXE Sets to PXE protocol.[...]

3.30 SETUP 3 Tests and Diagnostics (c) Execute-Disable Bit Capability Selects the function to reports whether the CPU Execute-Disable Bit is available or not to OS. When the CMOS is damaged, the default is Available . When Home is pressed, the setting is not changed and the setting is kept. Available Reports that the function is available. Not Avai[...]

3 Tests and Diagnostics 3.30 SETUP 3-100 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) (f) Beep Volume This option selects the volume of beep (Warning). “OFF”, “Low”, “Medium ” (Default) or “High” can be selected. If a memory m odule that does not comply with the standards, the computer beeps at maxim um volum e. (g) Di[...]

3.30 SETUP 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-101 9. Drives I/O This option displays the address/interrupt level for hard disk drive and optical drive. It is only for information and cannot be changed. (a) Built-in HDD This option displays the setting of the address and interrupt level of the HDD. T[...]

3 Tests and Diagnostics 3.30 SETUP 3-102 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 12. Display This group of options configures the computer’s display. (a) Power On Display This option is used to select the display when booting up. Auto-Selected Selects an external monitor if one is connected. Otherwise it selects the internal LC[...]

3.30 SETUP 3 Tests and Diagnostics PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 3-103 14. Legacy Em ulation. (a) USB KB/Mouse Legacy Emulation. Use this option to enable or disable USB KB/Mouse Legacy Emulation. If your operating system does not support USB, you can still use a USB mouse and keyboard by setting the USB KB/Mouse Legacy[...]

3 Tests and Diagnostics 3.30 SETUP 3-104 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)[...]

Chapter 4 Replacement Procedures [CONFIDENTIAL][...]

4 Replacement Procedures 4-ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)[...]

4 Replacement Procedures PORTÉGÉ M500 Maintenance Manual (960-559) [ CONFIDENTIAL] 2-iii Chapter 4 Contents 4.1 General .................................................................................................................... ... 4-1 4.2 Battery pack ......................................................................................[...]

4 Replacement Procedures 4-iv [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Figures Figure 4-1 Removing the battery pack ............................................................................ 4-8 Figure 4-2 Removing the PC card ................................................................................ 4-10 Figure 4-3 Removi[...]

4 Replacement Procedures PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 2-v Figure 4-31 Removing the CPU holder ........................................................................... 4-53 Figure 4-32 Removing the fan ......................................................................................... 4-54 Figure 4-33 Removing [...]

4 Replacement Procedures 4-vi [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)[...]

4.1 General 4 Replacement Procedures 4 Replaceme nt Procedur es 4.1 General This section explains how to disassemble the computer and replace Field Replaceable Units (FRUs). It may not be necessary to remove all the FRUs in order to replace one. The chart below is a guide to which FRUs need to be removed in order to remove others. Always start by r[...]

4 Replacement Procedures 4.1 General 4-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Safety Precautions Before you begin disassembly, read the following safety precautions and observe them carefully as you work. DANGER: 1) Always use the genuine battery that is authorized by Toshiba or compatible with the unit. Since other battery pa[...]

4.1 General 4 Replacement Procedures PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-3 Before You Begin Look over the procedures in this section before you begin disassembling the computer. Familiarize yourself with the disassembly and reassem bly steps. Begin each procedure by removing the AC adapter and the battery pack as instructed[...]

4 Replacement Procedures 4.1 General 4-4 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Disassembly Procedures The computer has two basic types of cable connectors: • Pressure Plate Connectors • Coaxial Cable Connectors • Normal Pin Connectors To disconnect a Pressure Plate connector, lift up the tabs on either side of the connect[...]

4.1 General 4 Replacement Procedures PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-5 Tools and Equipment The use of Electrostatic Discharge (ESD) equipment is very important for your safety and the safety of those around you. Proper use of these devices will increase the success rate of your repairs and lower the cost for damaged or [...]

4 Replacement Procedures 4.1 General 4-6 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Screw Tightening Torque When you fasten screws, be sure to follow the torque list below. CAUTION: Overtightening can damage components and screws; undertightening can result in electrical shorts or other damage if screws or components come loose. NOT[...]

4.1 General 4 Replacement Procedures PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-7 Color of Screw Shaft To avoid mistakes on the screw length, screw shafts are colored as follows:  Even number length screw: brown  Odd number length screw: white  Special length screw: blue Screws whose lengths are indicated to one or more d[...]

4 Replacement Procedures 4.2 Battery pack 4.2 Battery pack Removing the Battery pack To remove the battery pack, follow the steps below and refer to Figure 4-1. CAUTION: When handling battery packs, be careful not to short circuit the terminals. Also do not drop, hit or apply impact, do not scratch, break, twist or bend the battery pack. 1. Turn of[...]

4.2 Battery pack 4 Replacement Procedures PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-9 Installing the Battery pack To install the battery pack, follow the steps below and refer to Figure 4-1. CAUTION: The battery pack is a lithium ion battery, which can explode if not properly replaced, used, handled or disposed of. For environmen[...]

4 Replacement Procedures 4.3 PC card 4.3 PC card Removing the PC card To remove the PC card, follow the steps below and refer to Figure 4-2. CAUTION: Before you remove the PC card, refer to the card’s documentation and to your operating system documentation for proper procedures and precautions. 1. Press the eject button for the PC card you want [...]

4.4 Bridge media 4 Replacement Procedures 4.4 Bridge media Removing the Bridge media To remove the Bridge media, follow the steps below and refer to Figure 4-3. CAUTION: Before you remove the Bridge media, refer to the card’s documentation and to your operating system documentation for proper procedures and precautions. 1. Push the Bridge media i[...]

4 Replacement Procedures 4.5 HDD 4.5 HDD CAUTION : When handling the HDD, do not press the top surface as shown by the arrow. Hold it by the sides. Removing the HDD To remove the HDD, follow the steps below and refer to Figure 4-4 and 4-5. 1. Turn the computer upside down. 2. Loosen the screw (with an e-ring) and remove the HDD cover while releasin[...]

4.5 HDD 4 Replacement Procedures NOTE: The following steps describe how to disassemble the HDD assembly, however, do not disassemble if the HDD is working properly. 4. Place the HDD assembly on a flat surface, and remove the following screw s . • M3 × 4S FLAT HEAD screw × 4 5. Separate the HDD and HDD Holder . CAUTION: Do not apply pressure to [...]

4 Replacement Procedures 4.5 HDD 4-14 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Installing the HDD To install the HDD, follow the steps below and refer to Figure 4-4 and 4-5. CAUTION: Do not hold the HDD by its top and bottom flat surfaces. It may damage the HDD. 1. Seat the HDD in the HDD Holder and secure them with the following [...]

4.6 Optical drive 4 Replacement Procedures 4.6 Optical drive Removing the Optical drive To remove the optical drive, follow the steps below and refer to Figure 4-6 and 4-7. CAUTION: Do not put fingers in the optical drive. It may cause injury. 1. Remove the following two screws securing the slim select. • M2.5 × 4B FLAT HEAD screw × 1 • M2.5 [...]

4 Replacement Procedures 4.6 Optical drive 3. Remove the following screw and the pushing plate . • M2 × 3S S-THIN HEAD screw × 2 4. Remove the following screws and the mounting plate . • M2 × 3B BIND screw × 1 M2 × 3B BIND Mounting plate M2 × 3S S-THIN HEAD Pushing plate Figure 4-7 Disassembling the optical drive 4-16 [CONFIDENTIAL] PORT?[...]

4.6 Optical drive 4 Replacement Procedures Installing the Optical drive To install the optical drive, follow the steps below and refer to Figure 4-6 and 4-7. 1. Set the mounting plate and secure it with the following screw . • M2 × 3B BIND screw × 1 2. Set the pushing plate and secure it with the following screws . • M2 × 3S S-THIN HEAD scre[...]

4 Replacement Procedures 4.7 Keyboard 4.7 Keyboard Removing the Keyboard To remove the keyboard, follow the steps below and refer to Figure 4-8 and 4-9. 1. Turn over the computer and open the display. 2. Insert your fingers into the slits on both sides and lift up the keyboard holder to remove . 3. Remove the following screws securing the keyboard.[...]

4.7 Keyboard 4 Replacement Procedures 4. Remove the following screws and keyboard support plate . • M2.5 × 8B FLAT HEAD screw × 1 5. Disconnect the keyboard cable from the connector CN3230 on the system board and remove the keyboard . M2.5 × 8B FLAT HEAD Keyboard support plate Keyboard Keyboard cable CN3230 Figure 4-9 Removing the keyboard sup[...]

4 Replacement Procedures 4.7 Keyboard 4-20 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Installing the Keyboard To install the keyboard, follow the steps below and refer to Figure 4-8 and 4-9. 1. Place the keyboard face down on the palm rest. 2. Connect the keyboard cable to the connector CN3230 on the system board. 3. Install the key[...]

4.8 Memory module 4 Replacement Procedures 4.8 Memory module Removing the Memory module CAUTION: The power must be turned off when you remove or insert a memory module. Inserting a memory module with the power on might damage the module or the computer itself. Never press hard or bend the memory module. To remove the mem ory module, make sure the c[...]

4 Replacement Procedures 4.8 Memory module 4-22 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Installing the Memory module To install the memory m odule, make sure that the computer is in boot m ode and powered off, follow the steps below and refer to Figure 4-10. CAUTION: When installing only one memory module, be sure to insert it in[...]

4.9 Cover FAT assembly 4 Replacement Procedures 4 Replacement es 4.9 Cover FAT assembly Procedur Removing the Cover FAT assembly To remove the Cover FAT assembly, follow the steps below and refer to Figure 4-11 to 4-14. 1. Peel off the insulator that prevents a waterdrop from entering the computer and disconnect the SW membrane cable from the conne[...]

4 Replacement Procedures 4.9 Cover FAT assembly 3. Remove following screws . • M2.5 × 8B FLAT HEAD screw × 2 M2.5 × 8B FLAT HEAD Figure 4-12 Removing the Cover FAT assembly (2) 4-24 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)[...]

4.9 Cover FAT assembly 4 Replacement Procedures 4. Turn the computer face down and remove the following screws on the bottom. • M2.5 × 8B FLAT HEAD screw × 7 (“8” in the figure below) • M2.5 × 16B FLAT HEAD screw × 1 (“16” in the figure below) 8 16 8 8 8 8 8 8 Figure 4-13 Removing the Cover FAT assembly (3) PORTÉGÉ M500 Maintenanc[...]

4 Replacement Procedures 4.9 Cover FAT assembly 5. Turn the computer face up and open the display. 6. While releasing the latches on both sides lift up the Cover FAT assembly to remove. Cover FAT assembly Figure 4-14 Removing the Cover FAT assembly (4) 4-26 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)[...]

4.9 Cover FAT assembly 4 Replacement Procedures Installing the Cover FAT assembly To install the Cover FAT assembly, follow the steps below and refer to Figure 4-11 to 4-14. 1. Place the Cover FAT assembly on the base assembly and secure the latches. CAUTION: When installing Cover FAT assembly, insert the guides of the cover FAT assembly into the b[...]

4 Replacement Procedures 4.10 Fingerprint sensor board 4.10 Fingerprint sensor board Removing the Fingerprint sensor board To remove the fingerprint sensor board, follow the steps below and refer to Figure 4-15. 1. Lift up the hook and remove the bracket while sliding it in the direction of arrow in the figure below. 2. Remove the fingerprint senso[...]

4.10 Fingerprint sensor board 4 Replacement Procedures PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-29 Installing the Fingerprint sensor board To install the fingerprint sensor board, fo llow the steps below and refer to Figure 4-15. 1. Connect the fingerprint sensor cable to the connector on the fingerprint sensor board. 2. Stick a[...]

4 Replacement Procedures 4.11 Touch pad 4.11 Touch pad Removing the Touch pad To remove the touch pad, follow the steps below and refer to Figure 4-16. 1. Remove the following screws securing the touch pad assembly . • M2 × 4B BIND screw × 4 2. Remove the touch pad cover and touch pad (fixed with the double sided tape). 3. Peel off the double-s[...]

4.11 Touch pad 4 Replacement Procedures PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-31 Installing the Touch pad To install the touch pad, follow the steps below and refer to Figure 4-16. 1. Open the insulator and connect the touch pad cable to the connector on the touch pad assembly. 2. Seat the fingerprint sensor cable on the touc[...]

4 Replacement Procedures 4.12 SW membrane 4.12 SW membrane Removing the SW membrane To remove the SW m embrane, follow the steps below and refer to Figure 4-17 and 4-18. 1. Lift up the hook and slide the SW membrane holder in the direction of the arrow in the figure to remove it. SW membrane holder Hook Figure 4-17 Removing the SW membrane (1) 4-32[...]

4.12 SW membrane 4 Replacement Procedures 2. Push down the hook and slide the SW membrane in the direction in the figure below. 3. Remove the SW membrane . SW membrane Hook Figure 4-18 Removing the SW membrane (2) Installing the SW membrane To install the SW mem brane, follow the steps below and refer to Figure 4-17 and 4-18. 1. Install the SW memb[...]

4 Replacement Procedures 4.13 Bluetooth module 4.13 Bluetooth module Removing the Bluetooth module To remove the Bluetooth module, follow the steps below and refer to Figure 4-19. 1. Remove the following screws to rem ove the Bluetooth module . • M2 × 4B FLAT HEAD screw × 1 2. Disconnect the Bluetooth cable from the connector CN4400 on the syst[...]

4.13 Bluetooth module 4 Replacement Procedures PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-35 Installing the Bluetooth module To install the Bluetooth module, follow the steps below and refer to Figure 4-19. 1. Connect the Bluetooth cable and Bluetooth antenna cable to the connector on the Bluetooth module. 2. Connect the Bluetooth[...]

4 Replacement Procedures 4.14 Wireless LAN card 4.14 Wireless LAN card Removing the Wireless LAN card To remove the wireless LAN card, follow the steps below and refer to Figure 4-20. 1. Peel off the glass tape . 2. Disconnect the wireless LAN antenna cables (black and white) from the wireless LAN card using an antenna coaxial cable disconnector. 3[...]

4.14 Wireless LAN card 4 Replacement Procedures PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-37 Installing the Wireless LAN card To install the wireless LAN card, follow the steps below and refer to Figure 4-20. 1. Insert slantingly the wireless LAN card into the connector CN2600 on the system board. 2. Gently push the wireless LAN [...]

4 Replacement Procedures 4.15 MDC (Modem Daughter Card) 4.15 MDC (Modem Daughter Card) Removing the MDC To remove the MDC, follow the steps below and refer to Figure 4-21. 1. Remove the following screws securing the MDC. • M2 × 4B BIND screw × 2 CAUTION: When removing the MDC, lift it up right above. Otherwise, the MDC or connector may be damag[...]

4.15 MDC (Modem Daughter Card) 4 Replacement Procedures PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-39 Installing the MDC To install the MDC, follow the steps below and refer to Figure 4-21. 1. Connect the modem cable to the connector on the MDC. 2. Set the MDC and press it carefully to connect it to the connector CN3010 on the sys[...]

4 Replacement Procedures 4.16 Internal microphone 4.16 Internal microphone Removing the Internal microphone To remove the internal microphone, follow the steps below and refer to Figure 4-22. 1. Peel off the glass tape and take out the microphone holder . 2. Disconnect the microphone cable from the connector CN6050 on the system board and take out [...]

4.16 Internal microphone 4 Replacement Procedures Installing the Internal microphone To install the internal microphone, follow the steps below and refer to Figure 4-22. 1. Install the internal microphone and microphone holder to the slot of the front panel. CAUTION: When installing the microphone, the projection of the microphone shall contact the[...]

4 Replacement Procedures 4.17 RTC battery 4-42 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 4.17 RTC battery WARNING: When replacing the RTC battery, be sure to use a genuine battery authorized by Toshiba. Installing the wrong battery could cause a battery explosion or other damage. If the RTC battery is found abnormal, it must not be[...]

4.17 RTC battery 4 Replacement Procedures Removing the RTC battery To remove the RTC battery, follow the steps below and refer to Figure 4-23. 1. Disconnect the RTC battery cable from the connector CN9300 on the system board. 2. Open the insulator and remove the RTC battery . RTC battery CN9300 Insulator RTC battery cable Figure 4-23 Removing the R[...]

4 Replacement Procedures 4.18 Harness holder / LAN cable 4.18 Harness holder / LAN cable To remove the Harness holder / LAN cable, follow the steps below and refer to Figure 4-24 and 4-25. 1. Disconnect the LCD cable and LAN cable from the connectors CN5000 and CN4100 on the system board. 2. Remove the following screw securing the harness holder. ?[...]

4.18 Harness holder / LAN cable 4 Replacement Procedures 3. Take out the LAN cable from the harness holder. 4. Remove the harness holder while lifting up the LCD cable and LAN cable. 5. Take out the LAN jack from the LAN jack slot. Harness holder LAN jack Harness holder LAN cable Figure 4-25 Removing the Harness holder / LAN cable (2) PORTÉGÉ M50[...]

4 Replacement Procedures 4.18 Harness holder / LAN cable Installing the Harness holder / LAN cable To install the Harness holder / LAN cable, follow the steps below and refer to Figure 4-24 and 4-25. 1. Install the LAN jack into the slot. 2. Pass the LCD cable and LAN cable in the guide of the harness holder and install the harness holder and secur[...]

4.19 System board / DC-IN jack 4 Replacement Procedures 4.19 Sy stem board / DC-IN jack To remove the System board / DC-IN jack, follow the steps below and refer to Figure 4-26 to 4-28. 1. Remove two glass tapes on the wireless LAN antenna cable and speaker cable. 2. Disconnect the speaker cable from the connector CN6170 on the system board. Speake[...]

4 Replacement Procedures 4.19 System board / DC-IN jack 3. Take out the DC-IN jack from the slot and remove the system board left-upward with the left side up. System board DC-IN jack Figure 4-27 Removing the System board / DC-IN jack (2) 4. Disconnect the DC-IN jack cable from the connector CN8800 on the system board. DC-IN jack cable CN8800 Figur[...]

4.19 System board / DC-IN jack 4 Replacement Procedures PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-49 To install the System board / DC-IN jack, follow the steps below and refer to Figure 4-26 to 4-28. 1. Connect the DC-IN jack cable to the connector CN8800 on the system board. 2. Insert the right side connectors of the system boar[...]

4 Replacement Procedures 4.20 Modem jack / Wireless communication SW 4.20 Modem jack / Wireless communication SW To remove the Modem jack / W ireless communication SW , follow the steps below and refer to Figure 4-29 to 4-30. 1. Remove the following screw and the Modem jack holder . • M2.5 × 4B FLAT HEAD screw × 1 2. Remove the Modem jack stuck[...]

4.20 Modem jack / Wireless communication SW 4 Replacement Procedures 4. Push the wireless communication SW from the inside of the base assem bly to remove. Wireless communication SW Figure 4-30 Removing the wireless communication SW Installing the Modem jack / Wireless communication SW To install the Modem jack / Wireless com munication SW , follow[...]

4 Replacement Procedures 4.20 Modem jack / Wireless communication SW 3. Install the Modem jack holder and secure it with the following screw . • M2.5 × 4B FLAT HEAD screw × 1 CAUTION: When installing the Modem jack holder, insert the tip of the modem jack holder under the hook of the base assembly. Modem jack holder Hook CAUTION: When installin[...]

4.21 Fan/CPU 4 Replacement Procedures 4.21 Fan/CPU Removing the Fan/CPU To remove the fan/CPU, follow the steps below and refer to Figure 4-31 to 4-33. CAUTION: 1) The CPU can become very hot during operation. Be sure to let it cool before starting repair work. 2) When you remove the heat sink, wipe the grease off of the bottom of the heat sink and[...]

4 Replacement Procedures 4.21 Fan/CPU 3. Remove the following screws and fan . • M2.5 × 4B FLAT HEAD screw × 2 M2.5 × 4B FLAT HEAD Fan M2.5 × 4B FLAT HEAD Figure4-32 Removing the fan 4. Unlock the CPU by turning the cam counterclockwise on the CPU socket by 90 degrees with a flat-blade screwdriver. Figure 4-33 Removing the CPU 5. Remove the C[...]

4.21 Fan/CPU 4 Replacement Procedures Installing the Fan/CPU To install the fan/CPU, follow the steps below and refer to Figure 4-31 to 4-35. 1. Make sure the cam is in the open position. 2. Seat the CPU in the CPU socket. Make sure the direction and position of CPU is correct to avoid damaging pins on the CPU. CAUTION: Place the CPU in such direct[...]

4 Replacement Procedures 4.21 Fan/CPU 4. Apply new grease on the CPU using a special syringe as shown in the following figure. Apply quarter of scale (0.25ml) of grease evenly on the CPU chip. When silicon grease is already applied to the CPU, wipe them off with a close in advance. CAUTION: When installing the CPU, apply new grease on the top of th[...]

4.22 HDD cable/PC card slot 4 Replacement Procedures 4 Replaceme nt Procedur es 4.22 HDD cable/PC card slot Removing the HDD cable/PC card slot To remove the HDD cable/PC card slot, follow the steps below and refer to Figure 4-36 and 4-37. 1. Lift up the HDD cable from the slot of the HDD cable holder and remove the following screw . • M2 × 4B B[...]

4 Replacement Procedures 4.22 HDD cable/PC card slot 4. Peel the insulator and remove the following screws ( on the back of the system board). • M2 × 3S S-THIN HEAD screw × 2 5. Open two latches outward and remove the PC card slot from the system board. Latch M2 × 3S S-THIN HEAD Insulator PC card slot Figure 4-37 Removing the PC card slot Inst[...]

4.23 LCD unit/FL inverter 4 Replacement Procedures 4.23 LCD unit/FL inverter Removing the LCD unit/FL inverter To remove the LCD unit/FL inverter, follow the steps below and refer to Figure 4-38 to 4-42. 1. Remove the following screws and lift up the display assembly right above to separate it and base assembly. • M2.5 × 4B FLAT HEAD screw × 3 [...]

4 Replacement Procedures 4.23 LCD unit/FL inverter 2. Remove the mask seals (2 points), mask rubbers (2 points) and following screws securing the LCD mask. • M2.5 × 6B FLAT HEAD screw × 4 3. Remove the LCD mask (stuck with a double-sided tape) while releasing the latches. M2.5 × 6B FLAT HEAD Mask seal Mask seal M2.5 × 6B FLAT HEAD Mask rubber[...]

4.23 LCD unit/FL inverter 4 Replacement Procedures CAUTION : (continued) ( 1 ) ( 2 ) ( 3 ) The LCD mask is fixed to the bezel (metal fram e) of LCD with double-sided tape on the back. ( 4 ) As shown in the figure, the bottom side of the LCD mask is fixed to the LCD bezel with double-sided tape. If the LCD mask is pulled toward you in removing it, t[...]

4 Replacement Procedures 4.23 LCD unit/FL inverter 6. Carefully lift up the top of the LCD unit . NOTE: When lifting up the top of the LCD unit, hold the corners of the LCD unit. The top edge of LCD unit is sensitive area. 7. Remove two glass tapes securing the LCD cable. 8. Disconnect the LCD cable from the connector on the LCD unit and remove the[...]

4.23 LCD unit/FL inverter 4 Replacement Procedures 9. Remove the following screws and two LCD supports from the LCD. • M2 × 3S S-THIN HEAD screw × 4 M2 × 3S S-THIN HEAD M2 × 3S S-THIN HEAD LCD LCD support M2 × 3S S-THIN HEAD M2 × 3S S-THIN HEAD Figure 4-42 Removing the LCD support NOTE: 1) Be careful not to apply pressure to the ICs along t[...]

4 Replacement Procedures 4.23 LCD unit/FL inverter 4-64 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Installing the LCD unit / FL inverter To install the LCD unit / FL inverter, follow the steps below and refer to Figure 4-38 to 4-42. 1. Set two LCD supports to the LCD and secure them with the following screws . • M2 × 3S S-THIN HE[...]

4.24 Speaker/LCD cable 4 Replacement Procedures 4.24 Speaker/LCD cable Removing the Speaker/LCD cable To remove the speaker/LCD cable, follow the steps below and refer to Figure 4-43 and 4-44. 1. Turn up two insulators and peel off two glass tapes . 2. Take out the speakers from the slot. Glass tape Speaker (right) Speaker (left) Insulator Insulato[...]

4 Replacement Procedures 4.24 Speaker/LCD cable 3. Remove the LCD cable holder while releasing hooks. 4. Take out the LCD cable from the slot. LCD cable holder LCD cable Figure 4-44 Removing the LCD cable Installing the Speaker/LCD cable To install the speaker/LCD cable, follow the steps below and refer to Figure 4-43 and 4-44. 1. Seat the LCD cabl[...]

4.25 Cover latch 4 Replacement Procedures 4.25 Cover latch Removing the Cover latch To remove the cover latch, follow the steps below and refer to Figure 4-45. 1. Remove the cover cap while pushing three latches from the LCD cover latch side. 2. Remove the LCD cover latch . Be careful not lose the spring . Cover cap Cover latch Spring Latch Figure [...]

4 Replacement Procedures 4.26 Wireless LAN antenna/Bluetooth antenna 4.26 Wireless LAN antenna/Bluetooth antenna Removing the Wireless LAN antenna/Bluetooth antenna To remove the wireless LAN antenna/Bluetooth antenna, follow the steps below and refer to Figure 4-46. 1. Peel off five glass tapes securing the wireless LAN antenna cables and Bluetoot[...]

4.26 Wireless LAN antenna/Bluetooth antenna 4 Replacement Procedures PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-69 Installing the Wireless LAN antenna/Bluetooth antenna To install the wireless LAN antenna/Bluetooth antenna, follow the steps below and refer to Figure 4-46. 1. Install the wireless LAN antennas and Bluetooth antenna [...]

4 Replacement Procedures 4.27 Hinge 4.27 Hinge Removing the Hinge To remove the hinge, follow the steps below and refer to Figure 4-47. 1. Remove the following screws , w ashers and hinges on the both sides. • M2.5 × 5B FLAT HEAD screw × 2 • M2.5 Washer × 2 2. Remove the following screws and hinge caps on the both sides. • M2.5 × 4B FLAT [...]

4.27 Hinge 4 Replacement Procedures PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-71 Installing the Hinge To install the hinge, follow the steps below and refer to Figure 4-47. 1. Install the hinge caps (left and right) and secure them with the following screws . • M2.5 × 4B FLAT HEAD screw × 2 2. Install the hinge (left and righ[...]

4 Replacement Procedures 4.28 Battery slider 4.28 Battery slider Removing the Battery slider To remove the battery slider, follow the steps below and refer to Figure 4-48. 1. Release the latches of the battery sliders (left and right) and remove the slider caps from the bottom of the com puter. 2. Take out the battery sliders from the base assembly[...]

4.29 Fluorescent Lamp 4 Replacement Procedure PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-73 4 4.29 Fluorescent Lamp This system uses LCD modules from the following suppliers. The procedure for replacing the fluorescent lamp is different for each LCD module. Refer to the appropriate procedure. Type Part No. Supplier Section G33C000[...]

4 Replacement Procedure 4.29 Fluorescent Lamp 4-74 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) 4.29.1 Replacing the 12.1-inch WXGA TMD Fluorescent Lamp CAUTION : When replacing the fluorescent lamp, wear finger covers or gloves to avoid contaminating or damaging the LCD panel. Be careful not to let dust or other foreign substance int[...]

4.29 Fluorescent Lamp 4 Replacement Procedure 2. Remove insulation sheet (with the tape on the insulation side attached). CAUTION : 1. Be careful not to damage the TAB, PCB, B/L reflection sheet. 2. Do not remove the insulation sheet to reuse it. 3. Do not damage the TAB and PCB when removing the double –sided tape of the insulation sheet. Tape o[...]

4 Replacement Procedure 4.29 Fluorescent Lamp Removing the screws 1. Remove the Insulation sheet from the side of Bezel. 2. Remove four screws on the right side and left side. CAUTION : Be sure to use a Philips screwdriver with a point size 0 bit. Insulation sheet CAUTION Label Serial Label Disposal Label Figure 4-50 Replacing TMD fluorescent lamp [...]

4.29 Fluorescent Lamp 4 Replacement Procedure Removing the bezel 1. Without removing the insulation tape, turn the face of m odule up. 2. Release the four latches of the bezel and frame (two positions on each side). 3. Release the three latches on the top to remove the bezel from the cell (The bezel is reused.). As the bezel and cell at the lower s[...]

4 Replacement Procedure 4.29 Fluorescent Lamp Opening the PCB 1. Spread out the PCB horizontally. CAUTION: 1. Be careful not to damage the FPC. 2. Spread the PCB after releasing the PCB latch on plastic frame. PCB latch CAUTION Label Serial Label Disposal Label Figure 4-52 Replacing TMD fluorescent lamp (4) 4-78 [CONFIDENTIAL] PORTÉGÉ M500 Mainte[...]

4.29 Fluorescent Lamp 4 Replacement Procedure Removing the cell with PCB 1. Remove the cell with PCB from the backlight unit as shown bellow. CAUTION: 1. As the back light cell are fixed with a double-sided tape, remove the cell with PCB slowly not to break the cell. 2. Be careful not to damage the TAB. Cell with PCB Double-sided tape Figure 4-53 R[...]

4 Replacement Procedure 4.29 Fluorescent Lamp Assembling Fluorescent lamp Check of the backlight for replacement 1. Check the following items. Double-sided tape fixing the ll The sheet shall not come out of the frame. The sheet shall not come out of the frame. The sheet shall not come out of the frame. The B/L cable shall no come out of the plastic[...]

4.29 Fluorescent Lamp 4 Replacement Procedure Assembling the cell with PCB 1. Turn the backlight on. 2. Check that the backlight is free of dust, foreign objects, or damage. Perform this check also for the reverse side of the cell. Peel of the separation sheet of double-sided tape fixing the cell of the back light. Then install the cell with PCB in[...]

4 Replacement Procedure 4.29 Fluorescent Lamp Folding the TAB/PCB 1. Fold down the TAB (PCB) toward the reverse side of the backlight unit. CAUTION: 1. Be careful not to damage the TAB. 2. Latch PCB on the PCB latch of the plastic frame. PCB latch Disposal Label Serial Label CAUTION Label Figure 4-56 Replacing TMD fluorescent lamp (8) 4-82 [CONFIDE[...]

4.29 Fluorescent Lamp 4 Replacement Procedure Setting the bezel 1. Put the bezel on the top of the frame and latch at four points. ((1) in the bellow figure) 2. Put the bezel on the bottom of the frame and latch at three points. ((2) in the bellow figure) 3. Hold the bottom side lightly and stick a double-side tape. CAUTION: Be careful not to damag[...]

4 Replacement Procedure 4.29 Fluorescent Lamp Fixing the PCB and bezel 1. Fixing the PCB and bezel with four screws at the right side and left side (four points) as shown in the following figure. CAUTION: 1 . The tightening torque must be 0.167 N m (1.7kgf ･ cm) for all the screws. There shall not be screw floating. 2. Use an insert bit of point [...]

4.29 Fluorescent Lamp 4 Replacement Procedure 4.29.2 Replacing the 12.1-inch WXGA Samsung Fluorescent Lamp To replace the 12.1-inch WXGA Samsung fluorescent lam p, follow the steps below and refer to figures 4-59 to 4-62. Removing the fluorescent lamp 1. Remove the PCB cover. PCB cover Figure 4-59 Replacing Samsung fluorescent lamp (1) PORTÉGÉ M5[...]

4 Replacement Procedure 4.29 Fluorescent Lamp 2. Remove the lamp-wire tape and Al tape. Al tape (bottom) White tape (bottom) White tape (left) Figure 4-60 Replacing Samsung fluorescent lamp (2) 3. Remove the top chassis from the m olded frame. CAUTION: Remove in the order of bottom hook and side hook.. Figure 4-61 Replacing Samsung fluorescent lamp[...]

4.29 Fluorescent Lamp 4 Replacement Procedure 4. Separate the panel assembly and the backlight unit. CAUTION : Handle with care not to damage the COF and G/D ICs. Panel assembly Figure 4-62 Replacing Samsung fluorescent lamp (4) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] 4-87[...]

4 Replacement Procedure 4.29 Fluorescent Lamp 4-88 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Assembling the fluorescent lamp The assembly procedure of the 12.1-inch Samsung fluorescent lam p is the reverse of the above disassembly procedure. Refer to figures 4-59 to 4-62. 1. Install the panel assembly on the backlight unit. 2. Inst[...]

[CONFIDENTIAL] Appendices[...]

Appendices App-ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)[...]

Appendices PORTÉGÉ M500 Maintenance Manual ( 960-559) [ CONFIDENTIAL] App-iii Appendix Content s Appendix A Handling the LCD Module ........................................................................... A-1 Appendix B Board Layout ................................................................................................. B-1 B.1 System[...]

Appendices App-iv [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) C.23 J6310 Headphone connector (5-pin) ................................................................... C-18 C.24 CN8800 DC-IN connector (4-pin) ...................................................................... C-18 C.25 CN8810 Main Battery connector (10-pin) .....[...]

Appendices PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] App-v Figures Figure B-1 System Board (FBM OS*) layout (front) ....................................................... B-1 Figure B-2 System Board (FBMOS*) layout (back) ....................................................... B-3 Figure B-3 Fingerprint Sensor Board (FBMOF*) layou[...]

Appendices App-vi [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) T able C-13 LPC debug port interface connector (12-pin) .............................................. C-14 T able C-14 IEEE 1394 interface connector (4-pin)........................................................ C-14 T able C-15 Bluetooth interf ace connector (20-pin) ..[...]

Appendix A Handling the LCD Module Appendices Appendix A P Appendix A Handling the LCD Module Precautions for handling the LCD module The LCD module can be easily damaged during assem bly or disassembly. Observe the following precautions when handling the LCD module: 1. When installing the LCD module in the LCD cover, be sure to seat it so that it [...]

Appendices Appendix A Handling the LCD Module 3. If the panel’s surface gets dirty, wipe it with cotton or a soft cloth. If it is still dirty, try breathing on the surface to create a light condensate and wipe it again. If the surface is very dirty, we recommend a LCD cleaning agent. Apply the agent to a cloth and then wipe the panel’s surface.[...]

Appendix A Handling the LCD Module Appendices 5. Glass is used in the panel, so be careful not to drop it or let it strike a hard object, which could cause breakage or cracks. 6. CMOS-LSI circuits are used in the module, so guard against damage from electrostatic discharge. Be sure to wear a wrist or ankle ground when handling the module. PORTÉGÉ[...]

Appendices Appendix A Handling the LCD Module 7. Do not expose the module to direct sunlight or strong ultraviolet rays for long periods. 8. Do not store the module at temperatures below specifications. Cold can cause the liquid crystals to freeze, lose their elasticity or otherwise suffer damage. A-4 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manua[...]

Appendix A Handling the LCD Module Appendices 9. Do not disassemble the LCD module. Disassem bly can cause malfunctions. 10. If you transport the module, do not use packing m aterial that contains epoxy resin (amine) or silicon glue (alcohol or oxime). These m aterials can release gas that can damage the panel’s polarization. PORTÉGÉ M500 Maint[...]

Appendices Appendix A Handling the LCD Module A-6 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)[...]

Appendix B Boar d Layout Appendices Appendix B Board Layout B.1 System Board (FBMOS*) Front V iew Figure B-1 System board (FBMOS*) layout (front) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] B-1[...]

Appendices Appendix B Boar d Layout B-2 [CO NFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Table B-1 System board (FBMOS*) ICs and connectors (front) Number Name CN4100 LAN jack CN3230 Keyboard connector CN8781 Fan connector CN2600 Wireless LAN card connector IC2000 GMCH CN3240 T ouch pad connector IC1600 ICH7-M CN3010 MDC interface connec[...]

Appendix B Boar d Layout Appendices B.2 System Board (FBMOS*) Back V iew Figure B-2 System board (FBMOS*) layout (back) PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] B-3[...]

Appendices Appendix B Boar d Layout B-4 [CO NFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Table B-2 System board (FBMOS*) connectors (back) Number Name CN5080 RGB connector CN4614 USB 6/4 port CN4200 IEEEE1394 port CN1810 ODD connector CN1850 HDD connector CN4612 USB 0 port CN8810 Main battery connector IS1050 CPU socket IS1200 GMCH[...]

Appendix B Boar d Layout Appendices B.3 Fingerprint Sensor Board (FBMOF*) Front and Back V iew (front) (back) Figure B-3 Fingerprint Sensor Boar d (FBMOF*) layout (front/back) Table B-3 Fingerprint Sensor Board (FBMOF*) connector (back) Number Name CN9550 System board I/F connector PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] B-5[...]

Appendices Appendix B Boar d Layout B-6 [CO NFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)[...]

Appendix C Pin Assignments Appendices PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-1 Appendix C Appendix C Pin Assignments System board C.1 CN1400 SO-DIMM A connector (200-pin) Table C-1 SO-DIMM A connector (200-pin) (1/3) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 MRVREF-B0V - 2 GND - 3 GND - 4 ADQ04-B1P I/O 5 ADQ07-B1P I/O [...]

Appendices Appendix C Pin Assignments C-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Table C-1 SO-DIMM A connector (200-pin) (2/3) Pin No. Signal Name I/O Pin No. Signal Name I/O 63 ADQ28-B1P I/O 64 ADQ24-B1P I/O 65 GND - 66 GND - 67 ADM3-B1P I/O 68 ADQS3-B1N I/O 69 NC - 70 ADQS3-B1P I/O 71 GND - 72 GND - 73 ADQ30-B1P I/O 74 ADQ27-B[...]

Appendix C Pin Assignments Appendices PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-3 Table C-1 SO-DIMM A connector (200-pin) (3/3) Pin No. Signal Name I/O Pin No. Signal Name I/O 133 GND - 134 ADQ35-B1P I/O 135 ADQ39-B1P I/O 136 ADQ32-B1P I/O 137 ADQ38-B1P I/O 138 GND - 139 GND - 140 ADQ44-B1P I/O 141 ADQ40-B1P I/O 142 ADQ41-B1P I/O[...]

Appendices Appendix C Pin Assignments C-4 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) C.2 CN1410 SO-DIMM B connector (200-pin) Table C-2 SO-DIMM B connector (200-pin) (1/3) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 MRBREF-B0V - 2 GND - 3 GND - 4 BDQ01-B1P I/O 5 BDQ02-B1P I/O 6 BDQ04-B1P I/O 7 BDQ06-B1P I/O 8 GND - 9 GND - 10 [...]

Appendix C Pin Assignments Appendices PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-5 Table C-2 SO-DIMM B connector (200-pin) (2/3) Pin No. Signal Name I/O Pin No. Signal Name I/O 63 BDQ28-B1P I/O 64 BDQ24-B1P I/O 65 GND - 66 GND - 67 BDM3-B1P I/O 68 BDQS3-B1N I/O 69 NC - 70 BDQS3-B1P I/O 71 GND - 72 GND - 73 BDQ26-B1P I/O 74 BDQ30-B[...]

Appendices Appendix C Pin Assignments C-6 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Table C-2 SO-DIMM B connector (200-pin) (3/3) Pin No. Signal Name I/O Pin No. Signal Name I/O 135 BDQ34-B1P I/O 136 BDQ39-B1P I/O 137 BDQ35-B1P I/O 138 GND - 139 GND - 140 BDQ44-B1P I/O 141 BDQ40-B1P I/O 142 BDQ45-B1P I/O 143 BDQ41-B1P I/O 144 GND -[...]

Appendix C Pin Assignments Appendices PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-7 C.3 CN1850 Main HDD interface connector (11-pin) Table C-3 Main HDD interface connector (11-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 ZSATT0-P1P O 2 ZSATT0-P1N O 3 GND - 4 ZSATR0-P1N I 5 ZSATR0-P1P I 6 GND - 7 P3V - 8 GND - 9 P5V - 10 G[...]

Appendices Appendix C Pin Assignments C-8 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) C.4 CN1810 ODD interface connector (50-pin) Table C-4 ODD interface connector (50-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 NC - 2 NC - 3 GND - 4 NC - 5 PLTRS0-E3N + RSTTIDB-P3N O 6 PDD08-P3P I/O 7 PDD07-P3P I/O 8 PDD09-P3P I/O 9 PDD06-[...]

Appendix C Pin Assignments Appendices PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-9 C.5 CN2110 PC card interface connector (70-pin) Table C-5 PC card interface connector (70-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 GND - 2 ACAD00-EYP I/O 3 ACAD01-PYP I/O 4 ACAD03-PYP I/O 5 ACAD05-PYP I/O 6 ACAD07-PYP I/O 7 ACCBEO-PYN [...]

Appendices Appendix C Pin Assignments C-10 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) C.6 IS2101 MEDIA BRIDGE interface connector (42-pin) Table C-6 MEDIA BRIDGE interface connector (42-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 MSDAT2-P3P I/O 2 MSDAT3-P3P I/O 3 MSBS-P3P I/O 4 GND - 5 GND - 6 FM-P3V I 7 MSCLK-P3P I/O 8 M[...]

Appendix C Pin Assignments Appendices PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-11 C.7 CN2600 Wireless LAN card interface connector (52-pin) Table C-7 Wireless LAN card interface connector (52-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 PEWAKE-E3N I 2 P3V - 3 WCHDAT-P3P O 4 GND - 5 WCHCLK-P3P O 6 1R5-P1V - 7 MPEXRQ-P3N[...]

Appendices Appendix C Pin Assignments C-12 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) C.8 CN3010 MDC interface connector (12-pin) Table C-8 MDC interface connector (12-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 GND - 2 NC - 3 ACZOT1-P3P I/O 4 NC - 5 GND - 6 E3V - 7 ACZSY1-P3P O 8 GND - 9 ACZIN1-E3P I/O 10 GND - 11 ACZRS1[...]

Appendix C Pin Assignments Appendices PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-13 C.10 CN3240 PAD interface connector (8-pin) Table C-10 PAD interface connector (8-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 GND - 2 GND - 3 GND - 4 NC - 5 IPDCLK-P5P I/O 6 IPDDAT-P5P I/O 7 P5V - 8 P5V I 1T GND - 2T GND - C.11 CN3260 SW[...]

Appendices Appendix C Pin Assignments C-14 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) C.13 CN3490 LPC debug port interface connector (12-pin) Table C-13 LPC debug port interface connector (12-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 GND - 2 P3V - 3 LPCFRM 4 DBGDET-P3N I 5 LAD0-P3P I/O 6 LAD1-P3P I/O 7 LAD2-P3P I/O 8 LA[...]

Appendix C Pin Assignments Appendices PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-15 C.16 CN4614 USB 6/4 connector (8-pin) Table C-16 USB 6/4 connector (8-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 USBOPS-E5V - 2 ZUSBP6-E3N I/O 3 ZUSBP6-E3N I/O 4 GND - 5 USBOPS-E5V - 6 ZUSBP4-E3N I/O 7 ZUSBP4-E3P I/O 8 GND - 1T GND - 2T[...]

Appendices Appendix C Pin Assignments C-16 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) C.18 CN5000 LCD interface connector (40-pin) Table C-18 LCD interface connector (40-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 BRT2DA-S3P O 2 BRT10-P5P O 3 Pulled up to FL- P5V O 4 FL-P5V - 5 FL-P5V - 6 FL-P5V - 7 NC - 8 GND - 9 GND - 1[...]

Appendix C Pin Assignments Appendices PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-17 C.19 CN5080 RGB connector (15-pin) Table C-19 RGB connector (15-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 RED-PXP O 2 GRN-PXP O 3 BLU-PXP O 4 NC - 5 GND - 6 GND - 7 GND - 8 GND - 9 P5V - 10 GND - 11 NC - 12 IDSDA-P3P I/O 13 CRTEN-P3N +[...]

Appendices Appendix C Pin Assignments C-18 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) C.23 J6310 Headphone connector (5-pin) Table C-23 Headphone connector (5-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 A-GND - 2 HEADL-PXP O 3 HEADR-PXP O 4 NC - 5 (SPKEN) O C.24 CN8800 DC-IN connector (4-pin) Table C-24 DC-IN connector (4[...]

Appendix C Pin Assignments Appendices PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] C-19 C.27 CN8771 FAN interface connector (4-pin) Table C-27 FAN interface connector (4-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 P5V - 2 FANG-P3P I 3 GND - 4 (FPWM-S3P) O C.28 CN9520 Fingerprint sensor board interface connector (6-pin) Tabl[...]

Appendices Appendix C Pin Assignments C-20 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Fingerprint Sensor Board C.29 CN9550 System board interface connector (6-pin) Table C-29 System board interface connector (6-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 E3V - 2 FGSPON-S3N I 3 GND - 4 ZUSBFS-E3N I/O 5 ZUSBFS-E3P I/O 6 GND[...]

Appendix D Keyboard Scan/Character Codes Appendices PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] D-1 Appendix D Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Code set 1 Code set 2 Cap No. Keytop Make Break Make Break Note 01 ‘ ~ 29 A9 0E F0 0E 02 1 ! 02 82 16 F0 16 03 2 @ 03 83 1E F0 1E 04 3 #[...]

Appendices Appendix D Keyboard Scan/Character Codes D-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Table D-1 Scan codes (set 1 and set 2) (2/4) Code set 1 Code set 2 Cap No. Keytop Make Break Make Break Note 29 ¦ 2B AB 5D F0 5D *2 30 Caps Lock 3A BA 58 F0 58 31 A 1E 9E 1C F0 1C 32 S 1F 9F 1B F0 1B 33 D 20 A0 23 F0 23 34 F 21 A1 2[...]

Appendix D Keyboard Scan/Character Codes Appendices PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] D-3 Table D-1 Scan codes (set 1 and set 2) (3/4) Code set 1 Code set 2 Cap No. Keytop Make Break Make Break Note 58 Ctrl 1D 9D 14 F0 14 *3 60 Alt (L) 38 B8 11 F0 11 *3 61 Space 39 B9 29 F0 29 62 ALT (R) E0 38 E0 B8 E0 11 E0 F0 11 75 Ins E0[...]

Appendices Appendix D Keyboard Scan/Character Codes D-4 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Table D-1 Scan codes (set 1 and set 2) (4/4) Code set 1 Code set 2 Cap No. Keytop Make Break Make Break Note 122 F11 57 D7 78 F0 78 *3 123 F12 58 D8 07 F0 07 *3 124 PrintSc Refer to table 2-25 126 Pause Refer to table 2-25 202 Fn *5 20[...]

Appendix D Keyboard Scan/Character Codes Appendices PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] D-5 Table D-2 Scan codes with left Shift key Code set 1 Code set 2 Cap No. Key top Make Break Make Break 55 / E0 AA E0 35 E0 B5 E0 2A E0 F0 12 E0 4A E0 F0 4A E0 12 75 INS E0 AA E0 52 E0 D2 E0 2A E0 F0 12 E0 70 E0 F0 70 E0 12 76 DEL E0 AA E[...]

Appendices Appendix D Keyboard Scan/Character Codes D-6 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Table D-3 Scan codes in Numlock mode Code set 1 Code set 2 Cap No. Key top Make Break Make Break 75 INS E0 2A E0 52 E0 D2 E0 AA E0 12 E0 70 E0 F0 70 E0 F0 12 76 DEL E0 2A E0 53 E0 D3 E0 AA E0 12 E0 71 E0 F0 71 E0 F0 12 79 ← E0 2A E0 [...]

Appendix D Keyboard Scan/Character Codes Appendices PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] D-7 Table D-5 Scan codes in overlay mode Code set 1 Code set 2 Cap No. Keytop Make Break Make Break 09 8 (8) 48 C8 75 F0 75 10 9 (9) 49 C9 7D F0 7D 11 0 (*) 37 B7 7C F0 7C 23 U (4) 4B CB 6B F0 6B 24 I (5) 4C CC 73 F0 73 25 O (6) 4D CD 74 F[...]

Appendices Appendix D Keyboard Scan/Character Codes D-8 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559) Table D-7 No.126 key scan code Code set 1 Code set 2 Key top Shift Make Make Pause Co m mo n * E1 1D 45 E1 9D C5 E1 14 77 E1 F0 14 F0 77 Ctrl* E0 46 E0 C6 E0 7E E0 F0 7E *: This key generates only make codes.[...]

Appendix E Key Layout Appendices Appendix E Appendix E Key Layout E.1 United Kingdom (UK) Keyboard Figur e E-1 UK keyboar d E.2 United St ates (US) Key board Figur e E-2 US keyboar d PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] E-1[...]

Appendices Appendix E Key Layout E-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)[...]

Appendix F W i ring diagrams Appendices Appendix F Appendix F Wiring diagrams F .1 LAN Loopback Connector Figur e F-1 LAN Loopback Connector F .2 RGB Monitor Loopback Connector Figur e F-2 RGB Monitor Loopback Connector PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] F-1[...]

Appendices Appendix F W i ring diagrams F-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)[...]

Appendix G BIOS r ewrite pr ocedures Appendices Appendix G Appendix G BIOS rewrite procedures This Appendix explains how to rewrite the system BIOS program when you update the system BIOS. Tools T o rewrite the BIOS, you need the following tool:  BIOS/EC/KBC rewriting disk for the com puter that has renewed BIOS data. Rewriting the BIOS 1. Set t[...]

Appendices Appendix G BIOS r ewrite pr ocedures G-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)[...]

Appendix H EC/KBC r ewrite pr ocedures Appendices PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] H-1 Appendix H Appendix H EC/KBC rewrite procedures This Appendix explains how to rewrite th e EC/KBC system program when you update the EC/KBC system. Tools T o rewrite the EC/KBC, you need the following tool:  EC/KBC rewriting disk for [...]

Appendices Appendix H EC/KBC rewrite pr ocedur es H-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)[...]

Appendix I Reliability Appendices PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] I-1 Appendix I Appendix I Reliability The following table shows MTBF (Mean T ime Between Failures). Table I-1 MTBF Time (hours) MTBF 6,056[...]

Appendices Appendix I Reliability I-2 [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)[...]