Toshiba BSA4TMGS12QMR manual

PRINTED IN JAPAN TOSHIBA Thermal Printer B-SA4T SERIES Document No. EO18-33016A Original Jul., 2005 (Revised Sep., 2005 ) Maintenance Manual[...]

EO18-33016A TABLE OF CONTENTS Page 1. UNPACKING-------------------------------------------------------------------------------------------------------- 1- 1 1.1 Procedure ---------------------------------------------------------------------------------------------------- 1- 1 1.2 Checks --------------------------------------------------------------[...]

1. UNPACKING EO18-33016A 1.1 Procedure 1- 1 1. UNPACKING 1.1 Procedure 1. Open the carton. 2. Take out the accessories and the top pad from the carton. 3. Take out the printer from the carton. 4. Remove the tapes from the printer. [B-SA4TM] [B-SA4TP] Printer Carton Accessories Top Pad[...]

1. UNPACKING EO18-33016A 1.2 Checks 1- 2 1.2 Checks 1. Check for damage or scratches on the printer. 2. Confirm that none of the accessories are missing. The parts below are provided as accessories. (B-SA4TM only) NOTE: Keep the carton and pads for later transport. 2. PRINTER INSTALLATION 1. Place the printer on the level surface. 2. Keep enough sp[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.1 PS Unit 3- 1 3. MAIN UNIT REPLACEMENT 3.1 PS Unit 1. Remove the screw from the back of the printer, and draw out the PS Unit halfway. NOTE : If the PS Unit cannot be drawn out smoothly, check wheth er it gets stuck with the harnesses on both sides. 2. Unlock the connectors of the cables connected to CN1 and C[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.1 PS Unit 3- 2 4. Remove the screw to release t he Ground Wire of the Inlet Ass’y. 5. Draw out the PS PC Board Unit from the printer. 6. Remove the three screws to separat e the PS PC Board from the frame. 7. Replace the PS PC Board with a new one, and then reassemble in the reverse order of removal. NOTES : [...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.2 MAIN PC Board Ass’y 3- 3 3.2 MAIN PC Board Ass’y 1. Remove the two screws from the back of the printer. [B-SA4TM] [B-SA4TP] 2. Only for the B-SA4TM model, open the Front Cover, and remove the two screws that secure the Front Cover. 3. Close the Front Cover. 4. Slightly open the Top Cover, and remove the S[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.2 MAIN PC Board Ass’y 3- 4 6. Remove the screw to detach the Cable Cl amp fixing the Print Head Cable (white). 7. Disconnect the all cables from the MAIN PC Board ass’y. NOTE : Be careful that the connector of the Power Cable has a connector lock. 8. To easily remove the M AIN PC board from the B- SA4TM mod[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.2 MAIN PC Board Ass’y 3- 5 11. Replace the MAIN PC board with a new one, and r eassemble in the reverse order of removal. CN501 A UD/RTC (Not used) CN13 Panel PCB CN9 Print Head, Signal CN19 Parallel I/F CN17 LAN I/F CN18 USB I/F CN8 Power Su pp l y CN12 SIO PC Board CN10 Fan CN6 Serial Interface CN4 Ex p ans[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.2 MAIN PC Board Ass’y 3- 6 NOTES : 1. When re-attachin g the Side Panel, be careful not to pi nch the lead wires between the printer fram es and the Side Panel. 2. After installing the MAIN PC board, place t he cables and harnesses as shown below, and bind them with cable clamps so as not to touc h the steppi[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.3 Platen 3- 7 3.3 Platen 1. Open the Top Cover. 2. Push both Platen Holders inside to re lease the hooks, and lift the Platen Ass’y. NOTES : 1. Do not disassemble the Platen Ass’ y furt her as a Platen Ass’ y is a minim um unit. 2. Be careful that the metal plate easily comes off. If it does, fit it as th[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.4 Stepping Motor and Top Cover Open Sensor (Left) 3- 8 3.4 Stepping Motor and Top Cover Open Sensor (Left) 1. Remove the Side Panel from the printer. (Refer to Section 3.2.) 2. Remove the Platen Ass’y. (Refer to Section 3.3.) 3. Open the Top Cover and remove the screw which secures the Stepping Motor Frame. 4[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.4 Stepping Motor and Top Cover Open Sensor (Left) 3- 9 7. If necessary, remove the Top Cover Open S ensor (Left) by releasing the two hooks. 8. Loosen the Motor Frame Loc ating Screw, on the upper left of the printer front. 9. Disconnect the Stepping Motor cable fr om CN500 on the MAIN PC Board. 10. Release the[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.4 Stepping Motor and Top Cover Open Sensor (Left) 3-10 12. Release the bunch of ground wi res from the Cable Clamp. 13. Remove the screw to release the Ground Wire (red). 14. Remove the two PT-4x12 screws and one SMW-4x 8 screw to detach the Stepping Motor Unit. NOTE : The SMW-4x8 screw secures the ground wire [...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.5 Ribbon Motor/Ribbon Sensor 3-11 3.5 Ribbon Motor/Ribbon Sensor 1. Open the Top Cover. 2. Only for the B-SA4TM model, remove the lower two screws first. (These screws are not provided on the B-SA4TP model.) 3. Holding the Top Cover so as not to drop it, remove the upper two screws. [B-SA4TM] [B-SA4TP] 4. Gentl[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.5 Ribbon Motor/Ribbon Sensor 3-12 <Tip> When removing the Ribbon Motor or the Ribbon Sensor only, step 6 to step 12 can be omitted. It can be removed by just disconnecti ng each cable and removing the screw. 6. Disconnect the Ribbon Motor Connecto rs and Ribbon Sensor Harness. 7. Remove the two screws to [...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.5 Ribbon Motor/Ribbon Sensor 3-13 10. Remove the screws to detach the Ribbon Motors. 11. Remove the screws to detach the Ribbon Sensors. 12. Remove the Sensor PC B oard by releasing the hooks. Ribbon Motor Ribbon Motor Ribbon Sensor Ribbon Sensor Sensor PC Board SMW-3x6 Screw SMW-3x6 Screw SMW-3x6 Screw[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.5 Ribbon Motor/Ribbon Sensor 3-14 13. Replace the Ribbon Motor and Ribb on Sensor with new ones, and then reassemble in the reverse order of removal. NOTES : 1. When re-attaching the Ribbon Motor Drive Unit to the upper frame, be careful not to pinch the lead wires. For wiring of the lead wires, re fer to the f[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.6 Fan Motor 3-15 3.6 Fan Motor 1. Remove the Side Panel from the printer. (Refer to Section 3.2.) 2. Disconnect the Fan Motor Cable fr om CN10 on the MAIN PC Board. 3. Remove the Top Cover and pl ace it beside the printer. (Refer to Section 3.5.) 4. Remove the two screws to detach the Fan Motor Plate. 5. Cut th[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.7 Operation Panel (For the B-SA4TM) 3-16 3.7 Operation Panel (For the B-SA4TM) 1. Open the Ribbon Cover. 2. Remove the four screws to detach the Operation Panel from the Ribbon Cover. NOTE : When removing these screws, use a Phillips-he ad screw with the length of 100 mm or less. If you do not have such a drive[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.7 Operation Panel (For the B-SA4TM) 3-17 5. Disconnect the cable whic h connects the Panel PC boar d to the LCD PC board. 6. Remove the two screws to detach the LCD PC board. 7. Replace the Operation Panel with a new one, and then reassemble in the reverse order of removal. NOTE : For wiring of the cables, refe[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.8 Operation Panel (For the B-SA4TP) 3-18 3.8 Operation Panel (For the B-SA4TP) 1. Open the Ribbon Cover. 2. Remove the two screws and release the two hoo ks to detach the Operati on Panel from the Ribbon Cover. 3. As shown in the picture below, unhook the Operation Panel Cover. 4. Disconnect the Operation Panel[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.8 Operation Panel (For the B-SA4TP) 3-19 6. Disconnect the cable which connects the Panel PC Board to the LCD PC Board. 7. Remove the two screws to detach the LCD PC Board. 8. Replace the Operation Panel with a new one, and then reassemble in the reverse order of removal. NOTE : For wiring of the cables, refer [...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.9 Print Head 3-20 3.9 Print Head 1. Fully open the Ribbon Cover. 2. Slightly open the Top Cover (10 mm). 3. Unlock the Print Head by pressing the hooks toward the center. Then pull the Print Head downward. NOTE: Care must be taken not to damage the Print Head Element by hitting it against any metal parts. CAUTI[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.9 Print Head 3-21 4. Disconnect the Print Head Cable from the Print Head. 5. Replace the Print Head with a new one, and then r eassemble in the reverse order of removal. Print Head Cable Print Head[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.9 Print Head 3-21 4. Disconnect the Print Head Cable from the Print Head. 5. Replace the Print Head with a new one, and then r eassemble in the reverse order of removal. Print Head Cable Print Head[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.10 Media Sensor 3-22 3.10 Media Sensor 1. Open the Top Cover. 2. Slightly push the Upper Sensor Lever inside, and open the Upper Sensor Ass’y. 3. Pushing the tabs on the rear of t he Media Sensor Block tow ard the front of the printer, slightly lift the back of the Media Sensor Block, and re move it toward th[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.10 Media Sensor 3-23 5. Remove the two E-rings, the S haft, and the Upper Sensor Ass’y. 6. Remove the Upper Sensor Cover (T op) by releasing the four hooks. 7. Remove the Upper Sensor PCB Casing by releasing the two hooks. 8. Separate the Upper Sensor PCB from the Upper Sensor PCB Casing by releasing the two [...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.10 Media Sensor 3-24 9. Move the Lower Media Sensor to ward the center. Failure to do this prevents disassembling the L ower Sensor Ass’y. 10. Remove the Lower Sensor Cover (Top) by releasing the two hooks. 11. Remove the Lower Sensor PCB Ca sing by releasing the two hooks. 12. Separate the Lower Sensor PCB f[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.10 Media Sensor 3-25 13. Replace the Sensor PCB with a new one, and r eassemble in the reverse order of removal. NOTES: 1. Before re-co nnecting the Sensor Harnesses to t he Sensor PCBs, be sure to move the uppe r and lower Media Sensors to the left end. 2. After connecting the Sensor Harnesses and when install[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.11 Top Cover Open Sensor (Right) 3-26 3.11 Top Cover Open Sensor (Right) 1. Refer to Steps 1 to 7 in Section 3.2 (MAIN PC Bo ard Ass’y) and disconnect the all cables from the MAIN PC Board Ass’y. 2. Push and remove the Blind Plate from the printer back 3. Remove the three screws to detach the Printer Frame.[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.11 Top Cover Open Sensor (Right) 3-27 4. Remove the two screws from the Stepping Motor Unit. 5. Loosen the Motor Frame Loc ating Screw, on the upper left of the printer front. 6. Release the side hooks of the Media Path Frame, and draw it out upward. 7. Remove the two screws to detach the Sens or Frame and rele[...]

3.MAIN UNIT REPLACEMENT EO18-33016A 3.11 Top Cover Open Sensor (Right) 3-28 8. Disconnect the Top Cover O pen Sensor Harness (Blue). 9. Remove the Top Cover Open Sensor (Right) from the Sensor Frame. Top Cover Open Sensor Harness (Blue) Sensor Frame Top Cover Open Sensor (Right)[...]

4. PERIODIC MAINTENANCE PROCEDURE EO18-33016A 4. PERIODIC MAINTENANCE PROCEDURE 4- 1 4. PERIODIC MAINTENANCE PROCEDURE All machines are generally delivered in their best c ondition. To maintain opt imal operating condition and help gain maximum performance and life of machines , we would recommend you to conduct periodic maintenance. Doing this is [...]

4. PERIODIC MAINTENANCE PROCEDURE EO18-33016A 4. PERIODIC MAINTENANCE PROCEDURE 4- 2 5) When using the cutter unit, clean the cutter blade and the media path. WARNING! When cleaning the cutter, be careful not to be injured by the cutter blade. (1) Open the front cover. (2) Loosen the set screw of the cutter unit to open it. (3) Remove jammed media,[...]

4. PERIODIC MAINTENANCE PROCEDURE EO18-33016A 4. PERIODIC MAINTENANCE PROCEDURE 4- 3 (5) In the same way, clean the outside of the cutter blade. 6) When using the strip module, clean the backing paper feed rollers, guide roller, strip roller, and media path. 1) Open the front cover holding its right side. 2) Press down the release bar to open the s[...]

4. PERIODIC MAINTENANCE PROCEDURE EO18-33016A 4. PERIODIC MAINTENANCE PROCEDURE 4- 4 6. Apply FLOIL G-488 to the cu tter unit using a soft cloth. All machines are generally delivered in their best conditi on. Efforts should be made to keep them that way. Lack of oil, or the presence of debr is or dust, may cause an unexpected fa ilure. To maintain [...]

5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 1 5. TROUBLESHOOTING <INDEX> Situation: Power on time 1. The printer does not turn ON. 2. “EEPROM ERROR” is displayed. 3. “100BASE LAN INITIALIZING…” is displayed and does not disappear. 4. “HEAD OPEN” is displayed. 5. Some printers show “ON LI NE” and others show “IN LI[...]

5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 2 2. “EEPROM ERROR” is displayed. Possible cause Point to check Solution EEPROM is not installed on the MAIN PC board. “EEPROM ERROR” is displayed when the EEPROM is not installed. The EEPROM contains the parameters required for various operations. Without EEPROM, the parameters cannot be[...]

5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 3 7. Printer cannot enter the system mode. Possible cause Check point Solution The [FEED] and [PAUSE] keys are released before entering the system mode. To enter the system mode, turn on the power while holding down the [FEED] and [PAUSE] keys at the same time. Do not release the [FEED] and [PAUS[...]

5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 4 Possible cause Check point Solution The connectors are not inserted completely. Check if the connectors are completely inserted. Insert the connectors completely. The print head is not installed properly. If the print head is not installed properly, the temperature of the print head cannot be o[...]

5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 5 Possible cause Check point Solution The feed gap sensor has not been adjusted. Usually, a sensor calibration is automatically performed. However, for some media, it may be necessary to register a print area level voltage and a no paper level voltage in the system mode. The difference between tw[...]

5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 6 Possible cause Check point Solution The feed gap sensor has not been adjusted. Usually, a sensor calibration is automatically performed. However, for some media, it may be necessary to register a print area level voltage and a black mark level voltage in the system mode. The difference between [...]

5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 7 Possible cause Check point Solution The ribbon is not correctly loaded. Make sure that the protrusion of the left side of the ribbon holder is fitted into the notch of the ribbon core. When the ribbon is slack, this error may occur. Load a ribbon correctly. Combination of ribbon and media is no[...]

5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 8  Situation: Communication 1. Printing is not performed in case of Centronics Interface communication. Possible cause Check point Solution The interface cable has a problem. The Centronics interface cable should comply with IEEE1284. Use an IEEE1284 compliant cable. The printer is in PAUSE or[...]