Siemens HICOM Hicom 300 manual

Hicom 300 optiset E standar d optiset E ad v ance / ad v ance plus optiset E memor y s[...]

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3 User Guide Introduction .............................................................................................. 5 Executive / Secretary Features .............................................................. 7 Dial Ex ecutive / Dial Secretar y ................................................................. 7 Ans wering Calls f or Executi[...]

4 Call Diversion Features ........................................................................ 26 Fix ed Call F orwarding ............................................................................. 26 V ar iab le Call F orw arding ......................................................................... 28 PIN Features .......................[...]

5 Intr oduction This guide is designed to assist extension users on a Siemens Hicom 300 Communication System to use all authorised features. Your extension may not be authorised ∗ ∗ ∗ ∗ ∗ to use all features. The Siemens representative can confirm features that are available to you. ∗ ∗ ∗ ∗ ∗ - authorised features are those feat[...]

6 Intr oduction - Cont’ d The telephones are easily recognised by three dialogue keys namely: ✔ Yes Key Forward Scroll Key Backward Scroll Key The Siemens optiset E Digital Feature telephones operate via a Menu- controlled User Guidance Display System. The display will automatically offer you a choice of the available options most suited to the[...]

7 Dial Executive / Dial Secretary The Dial Exec / Dial Sec keys have multiple functions These keys provide direct access to the executive or secretary without using the Transfer option. The LED indicates when the executive or secretary is busy on a call. Transfer a Call to the Executive or Secretary. - press Dial Executive / Dial Secretary key - an[...]

8 Ans wering Calls f or Ex ecutive/s When the secretary is FREE , calls for the executive/s will ring on the secretary’s extension. Answer Call for Executive/s when FREE SOURCE OF CALL FOR EXEC 1/2/3/4 - lift handset or press Speaker key Transfer the call - press Dial Executive key - announce the call - replace handset or press Speaker key When t[...]

9 Ring T ransf er Calls for the executive can be forced from the secretary to the executive for answering. This feature can be activated from either extension. Activate Ring Transfer - press Ring Transfer ke y - Ring Transfer LED is on CALL TRANSFER TO EXEC ACTIVATED Incoming calls for the executive which normally ring on the secretary’s extensio[...]

10 Representative Secretar y When a secretary is temporarily absent another digital telephone may be nominated to receive the calls for the executive/s. Calls for the secretary will not be forwarded. Programme Representative Secretary - press Service Menu key - press Representative Secretary key - dial nominated person’s extension number - press [...]

11 V oice Calling This feature allows the executive or secretary to operate the Siemens optiset E as an intercom. The executive and secretary has the option to disable this feature by activating the Voice Call Protect feature. Programme Voice Calling on a vacant key - press Service Menu key - scroll to Key Functions option - press ✔ ✔ ✔ ✔ ?[...]

12 V oice Calling - Cont’ d If Voice Call Protect is activated on the extension to which you wish to make a Voice Call, the Voice Call key will not activate the loudspeaker PROTECTED[...]

13 Internal and External Dialling Handset Operation - lift handset, listen for internal dial tone - dial the required extension number or external number preceded by line access code (code is normally 0 ) Handsfree Operation - do not lift handset - dial the required extension number or external number preceded by line access code (code is normally [...]

14 Call T ransfer You may transfer an internal or external call from your extension to any other extension or to the switchboard. Transfer to a Free Extension (Announcing the Call) - press ✔ ✔ ✔ ✔ ✔ key to confirm Consultation option - dial required extension - announce the call and replace handset Transfer to a Free Extension (Call not A[...]

15 Call T ransfer - Cont’ d If the extension remains busy or unanswered the call will automatically be transferred back to your extension. SOURCE OF CALL waiting Enquir y Call This feature allows you to hold an existing call, dial another extension or an external number, conduct a conversation without the original caller overhearing, and then ret[...]

16 T og gle Between Calls You have a call on the line and wish to make a second call and want to toggle between both calls. Activate Toggle - press ✔ ✔ ✔ ✔ ✔ key to confirm Consultation option - dial the required extension or external number or - press Dial/DSS key Once you have the second call on the line - scroll to Toggle option - pres[...]

17 8 W a y Conf erence This feature allows you to bring up to seven parties into an existing conversation on your extension. The seven parties could be external, internal or a mix of both. Activate Conference - you are engaged on a call - press ✔ ✔ ✔ ✔ ✔ key to confirm Consultation option - dial required extension or 0 and external number[...]

18 8 W a y Conf erence - Cont’ d Transfer the Conference to Another Extension - press ✔ ✔ ✔ ✔ ✔ key to confirm Consultation option - dial required extension - scroll to Transfer Conference option - press ✔ ✔ ✔ ✔ ✔ key to confirm Transfer Conference option - you have now transferred the conference to the extension Consult with [...]

19 Call Pic kup The Call Pickup feature allows you to answer any ringing extension in your pickup group from your telephone. Activate Call Pickup An extension within your pickup group is ringing - Call Pickup LED flashes - a ping ring will also alert you to an incoming call SOURCE OF CALL DESTINATION OF CALL - lift handset, listen for internal dial[...]

20 Second Call Camp-on This feature allows a second call to camp on your extension when you are busy on a call. The caller will receive ringing tone instead of busy tone. Activate Second Call Camp-on - press Service Menu Key - scroll to Switches option - press ✔ ✔ ✔ ✔ ✔ key to confirm switches option - press ✔ ✔ ✔ ✔ ✔ key to con[...]

21 T ransf er a Second Caller Answer Second Call If you are busy on a call when the Call Pickup LED flashes and you wish to answer the waiting call. - ask existing caller to hold - press Call Pickup key - first call is placed on hold - second call is now on the line Transfer Second Call - press ✔ ✔ ✔ ✔ ✔ key to confirm Consultation option[...]

22 Call P ark Calls may be parked on your optiset E for retrieval from your telephone or any other digital telephone in your Call Pickup group which is equipped with a Park key. V Only ONE call per pickup group may be parked at a time. Park a Call - press Park key - Park LED flashes - replace handset or press Speaker key - Park LED remains flashing[...]

23 Call Bac k Call Back requests can be left on extensions which have been rung and not answered or are busy. Activate Call Back Busy - called extension is busy - press ✔ ✔ ✔ ✔ ✔ key to confirm Call Back? option WILL CALL BACK - replace handset or press Speaker key The system will automatically call you back when both your extension and t[...]

24 Call Bac k - Cont’ d If the called extension is a screen based digital telephone with a Mailbox key a message will be left in the user’s mailbox to call your extension. Should you fail to answer a Call Back that you have activated, the system will automatically cancel the feature after ringing your extension for a predetermined time. Cancel [...]

25 External Line Reser v ation Should you dial 0 for a line and receive busy tone, i.e. all lines are busy, you may reserve the first line to become free for your use. Activate External Line Reservation You have dialled 0 for an external line and receive busy tone PLEASE TRY LATER - press ✔ ✔ ✔ ✔ ✔ key to confirm Call Back? option WILL CA[...]

26 Fixed Call Forwar ding Your line can be forwarded to a fixed destination for answering. This can be to either a Digital, analogue extension or external number. Programme Fixed Call Forwarding - press Service Menu key - press Call Forward key twice NOTHING STORED NEW ENTRY? - press ✔ ✔ ✔ ✔ ✔ key to confirm New Entry? option - dial requi[...]

27 Fix ed Call Forwar ding - Cont’ d Reactivate Fixed Call Forwarding - press Call Forward key - Call Forward LED is on FORWARDING TO EXTENSION NAME Calls will now go to the Fixed Call Forward destination immediately . Change Fixed Call Forwarding Destination - press Service Menu key - press Call Forward key TWICE FORWARDING NEW ENTRY? - press ?[...]

28 V ariable Call Forwar ding This is a temporary Call Forwarding feature which allows you to divert all your calls to a destination of your choice and will override your Fixed Call Forwarding destination. Programme Variable Call Forwarding - press Service Menu key - press Call Forward ONCE only - dial extension number or 0 and external number - pr[...]

29 PIN Features Electr onic T elephone Lock This feature allows you to lock your extension by dialling your PIN, which prevents unauthorised use of your extension. The PIN assigned to your extension will be provided by your System Administrator. Lock your Extension - dial ∗ ∗ ∗ ∗ ∗ 21 and your PIN CARRIED OUT Your extension will now be re[...]

30 Mobile Class of Ser vice This feature allows you to activate your own Class of Service (barring level) on any extension. Activate Mobile Class of Service - dial ∗ ∗ ∗ ∗ ∗ 25 and your PIN ENTER ID EXTENSION Call will now register against your name on the Telephone Management System Cancel Mobile Class of Service - dial # 25 IDENTIFICATI[...]

31 Follo w Me This feature allows you to activate Call Forwarding at a remote extension to enable calls to follow you from extension to extension. Activate Follow Me When you arrive at the remote extension where you wish to receive calls made to your extension. - lift handset, listen for internal dial tone - dial ∗ ∗ ∗ ∗ ∗ 25 and your PIN[...]

32 Speed Dialling via Pr ogramme K e y Spare keys on the optiset E telephone and on the add-on Key Module are available for programming of direct dialling numbers, internal or external. There are two types of Direct Dialling keys available: 1. Direct Destination Select (DDS) keys These keys are programmable by yourself for any external numbers, sub[...]

33 Individual Abbre viated Dialling In addition to the System Abbreviated Dialling lists you may programme 10 additional numbers, under the dial keypad digits 0 - 9 , for your exclusive use. These numbers will however be subject to any trunk barring limits which apply to your extension. Programme Numbers - press Service Menu key - press ✔ ✔ ✔[...]

34 System Abbre viated Dialling The system allows for the storage of 16000 external telephone numbers divided into 16 groups, each containing 1000 numbers. You can have access to only two groups i.e. 2000 numbers. By utilising the System Abbreviated Dialling, you will be permitted to dial specific numbers that would be outside your normal trunk bar[...]

35 Stored Number Redial This feature allows you to store any number for later re-dialling. The number may be stored for as long as required. Store a Number You have dialled a number and have not been answered or the number is busy, do not disconnect. - press Redial key STORED - replace handset or press Speaker key Redial the Number - press Redial k[...]

36 Timed Reminder Timed reminders or alarms can be programmed to remind you of meetings or appointments. This feature has to be programmed on a key. Programme Timed Reminder on a Key - press Service Menu key - scroll to Key Functions option - press ✔ ✔ ✔ ✔ ✔ key to confirm Key Functions option - press required key - scroll to Reminder opt[...]

37 Timed Reminder - Cont’ d Cancel Timed Reminders - press Service Menu key - press Remind key until required alarm is displayed - scroll to Delete? option - press ✔ ✔ ✔ ✔ ✔ key to confirm Delete? option DELETED - Remind LED goes off if this is the last remaining alarm Night Ser vice When the Night Bell rings - dial ∗ ∗ ∗ ∗ ∗ [...]

38 K e y Settings The Plus (+) and Minus (–) keys allow for the individual settings of the levels of speech, ringing, ring tones and warning tone volume. Change Speech Volume - whilst busy on a call - press + or – keys to adjust Speech volume - press + and – keys simultaneously to store setting Change Ringer Volume, Ringer Pitch or Warning To[...]

39 K e y Settings - Cont’ d To Change Hands-free Mode - do not lift handset - press + and – keys simultaneously - scroll to Hands-free Mode option - press ✔ ✔ ✔ ✔ ✔ key to confirm Hands-free Mode option SOUND PROOFED - press + key NORMAL ROOM - press + key REVERBERATING - press ✔ ✔ ✔ ✔ ✔ key to confirm one of the above optio[...]

40 Variable Call Forward ò Service ò ï Destinations ò Switches ð ò Use Speed Dial ò ï Key Functions ò Voice Mail Services (51/52) ò PIN/COS (67) ò Reminder (7) ò Additional Functions ð ò Phone Test (91) ò Cancel Variable Call Forward (11) Fixed Call Forwarding (12) Speed Dial Save Number Redial DDS (14) DSS (15) Return? 1 Camp-on 2 D[...]

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42 optiset E memor y[...]

43 Electr onic Notebook Programme External Numbers and Names - press MENU key - press 8 key - enter required name - press 8 key - enter required number (preceded by 0 for external no.) - press 8 key - enter additional information (i.e. company name or cell number) - press 8 key (up to 5 rows can be used for other information) - press END key to exi[...]

44 Siemens Telecommunications (Pty) Ltd. Private Bag X71 Halfway House 1685[...]