Promise Technology FastTrak TX4000 manual

F AST T RAK TX4000 U SER M ANUAL Version 1. 3[...]

FastTrak TX4000 User Manual ii Copyright © 2002 Promi se Technol ogy, I nc. All Rig hts Reserv ed. Copyright by Promise T echnol ogy, Inc. (Promise T echnology ). No part of this manual may be r eproduc ed or transmitt ed in any form witho ut the ex press ed, wr itten permissio n of Promi se T echnology. Trademarks Promise, and the Pro mise log o [...]

iii Cont ent s Chapter 1: Introducti on ........................................................................................ 1 W ha t is the Fa stTrak T X4000 RAID C ard? .................................................. 1 Promise Array M anagement Utility (PAM) .................................................... 2 Keys Features and Bene fits[...]

FastTrak TX4000 User Manual iv Existing W in dow s 2000 .............................................................................. 39 Confirming W indow s 2000 Driver Installat ion ............................................. 39 New Window s ME Installation .................................................................... 40 Existing W indo[...]

1 Chapter 1: Intro duction The PC w hich you are usi ng either a lready contain s a Promi se T echnology FastTrak T X 4000 RAID car d insta lled by a th ird-party or you hav e acquir ed a FastTrak T X 4000 retail produ ct for y our ex isting PC a nd will be insta lling th e card your self. • For PC ow ners wishi ng to in stall t heir Prom ise Tec[...]

FastTrak TX4000 User Manual 2 All FastT rak TX 4000 models also offer faul t toleran t, data re dundan cy for entry - level ne twork fil e serv ers or simply for des ktop PC u sers w anting to continu ally protect valu able dat a on the ir PC. Each FastTrak TX 4000 model offers RAID 1 mirroring (f or two driv es) and RAID 0+1 m irroring plu s strip[...]

Chapter 1: Int roduction 3 Keys Features an d Benefits The follow i ng infor m ation offers an overv iew of the major fea tures of your n ew Promise F astTrak T X4000 c ard... Advanced Hardware De sign Features Benefits Supports 6 6MHz PCI bus motherboar ds (auto m atic ally backw ard compat ible w ith 33M Hz PCI slots) Allows max imum data tran sf[...]

FastTrak TX4000 User Manual 4 M irroring support s automati c backgrou nd rebui lds Fault toleran ce can be restore d automati cally w ithout reboot ing. Compatibility Features Benefits Complies w ith PCI v2.2 Local Bus stand ard Provides highest level of h ardw are compati bility. Compliant w ith PCI IDE Bus M aster standard. PCI IDE Bus M aster s[...]

5 Chap ter 2: Qu ick S t ar t W he n you r eceive th e FastT rak TX 4000 Series Controll er Card, the packa ge should cont ain the items lis ted below: • FastTrak T X4000 U ltra ATA/133 R AID Contr oller Card • Quick S tart Gui de • FastTrak T X 4000 driver dis kette • Tw o Y-cable power splitters. • Four intern al 80-w ire/40-pin Ul tra [...]

FastTrak TX4000 User Manual 6 Installing the Fas tTrak TX4000 Ca rd The FastT rak TX 4000 Controller car d fits i nto any available 32-bit PCI slot (m ust be PCI 2.1 or 2.2 compliant). It als o fits the 3 2-bit port ion of a 64-bit PCI s lot, on the syst em’s mot herboard ( s ee fig ure below ). 1. Remove th e cov er of your sy stem. 2. Remove th[...]

Chapter 2: Quick Start 7 Installing the Hard Drives Important If you w ish to in clude your current bootab le ATA drive u sing t he W in dows N T4.x , 2000, XP , Server 2003, M E or 98 opera ting system on y our Fa stTrak TX 4000 Controller card, do N OT connect the hard driv e to the card yet. You M UST instal l the W indow s NT4.x , 2000, XP , Se[...]

FastTrak TX4000 User Manual 8 IDE 2 IDE 4 IDE 3 IDE 1 LED Pin 1 Figure 2. TX4000 card Important You must use an 80-w ire, 40-p in cable w hen connectin g your hard driv es to the FastT rak TX4000 control ler card. T he FastTrak T X 4000 package contain s four 80 -wire, 40-p in cab les. Notes • The FastT rak TX 4000 Controller car d is a PCI P l u[...]

Chapter 2: Quick Start 9 Creati ng Your Disk Array You w ill now use the onb oard FastBu ild BIOS utility to create your array us ing the attac hed drives. There are three d i ffer ent scenar ios in creating this array . You can cr eate an array for performa nce, y ou can creat e a Security array using new hard driv es (re commende d), or you can c[...]

FastTrak TX4000 User Manual 10 FastBuild (tm) Utili ty 1.xx (c) 2002-2005 Promi se Technol ogy, Inc. [Auto Setup O ptions M enu] Optimize Arr ay for: Performance Ty pical Applicatio n usage : A/V Editing [ Auto Setup Co nfigurat ion ] M ode ........................................................... Stripe Drives used i n Array ....................[...]

Chapter 2: Quick Start 11 Creating a Secu rity Ar ray with New Drives Notes Under the Se curity s etting, Fa stTrak T X4000 permits tw o drives t o be use d for a single Mirrored array or four driv es to be used f or a Mirrored/Str iped array in Auto Set up. W he n creat ing a Se curity arra y with new drives, a feature called Gig abyte Bo undary w[...]

FastTrak TX4000 User Manual 12 Creating a Secu rity Array with an Existing Data Drive Under the Se curity s etting, Fa stTrak T X4000 permits tw o driv es to be u sed for a single M irrored array or four dr ives to be used for a M irrored/Striped array in Auto Setup. You w ould use this me thod if y ou wish to us e a driv e that alr eady contain s [...]

Chapter 2: Quick Start 13 Source Dis k Channel: Drive ID Dr iv e Model Cap acity (MB) Target Dis k Channel: Drive ID Driv e Model Cap acity (MB) [Please Selec t A Source Disk] Channel: Drive ID Drive M odel Capacity (MB) 1 : 1 QUANTUM CR8.4A 8063 3 : 3 QUANTUM CR8.4A 8063 [ ↑ ] Up [ ↓ ] [ESC] Ex it [Ctrl-Y] Sav e 4. Press the arrow key s to ch [...]

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15 Chapter 3: Using Fas tBuild C onfiguratio n Utilit y The FastBu ild Confi guration U tility offers sev eral m enu ch oices to cre ate and manage t he driv e array on the Promise F astTrak T X4000 ada pter. For pur poses of this manual, it is ass umed you hav e alrea dy crea ted an arr ay in the previous chapter a nd now wish to make a ch ange to[...]

FastTrak TX4000 User Manual 16 Navigating the FastBuild Setup Menu W he n usi ng the m enus, t hese are some of t he basic nav igati on tips: Arr ow keys highligh ts throu gh choi ces; th e Space bar all ows to cyc le thro ugh options; E nter select s an opt ion; Esc aborts or ex its the current m enu. Using the Ma in Menu This is the firs t option[...]

Chapter 3: Fa stBuild C onfiguration Utility 17 Creating Array s Automatica lly The Auto Setu p (1) se lection from th e M ain Menu can intuitively help cre ate your disk array. It w ill ass ign all av ailabl e drives appr opriate for th e disk array you ar e creat ing. After maki ng all selection s , pre ss Ctrl-Y to Sav e the sel ection s. FastBu[...]

FastTrak TX4000 User Manual 18 Optimize A rra y for Select w hether you w ant Perfo rmance (RAID 0) , Security (RAID 1 or R AID 0+1) under the Opt i mize Array for s etting. Performance RAID 0 (Strip ing) sup ports th e high performa nce. T he storag e capacity equals the numb er of driv es times the cap acity of the smal lest driv e i n the disk a[...]

Chapter 3: Fa stBuild C onfiguration Utility 19 Using a Hot Spare Dr iv e If a third dr ive i s attached a nd is not as signed to a mirr ored t wo-driv e disk array (one opti mized f or Security), it w ill be recognized a s a spar e driv e. Such a drive is immedi ately u sed as a standby replace ment. It is auto matically adde d to an array once a [...]

FastTrak TX4000 User Manual 20 Viewing Drive Ass ignments The View Drive Assignme nts (2) opt ion in th e M ain Menu dis plays w hether drives ar e assi gned to a disk a rray or are unassi gned. Under the As signme nt colu mn, driv es are l abeled w ith their assi gned di sk array or show n as Free if unass igned. Such Fre e drive s can be u sed fo[...]

Chapter 3: Fa stBuild C onfiguration Utility 21 Manuall y Creating an Arra y The Define Arr ay (3) option fro m the M ain Menu allow s users to be gin the process of manually defin ing t he drive element s and RAID lev els for one or multipl e disk arrays atta ched t o FastT rak T X4000. Users w ill co mmonly cre ate on e or two driv e array s with[...]

FastTrak TX4000 User Manual 22 Selecting A rra y Type 1. Under the D efiniti on sectio n of this menu, highlig ht the Array # for w hich yo u want to as sign a RAID l evel. 2. Press the S pacebar to cy cle th rough three array type s: • Performance (R AID 0 Stripi ng) • Security (RAID 1 M irroring • RAID 0+1 Stri ping/M irroring (for 4 dr ive[...]

Chapter 3: Fa stBuild C onfiguration Utility 23 Gigaby te Boundary The G igabyte Boundary featur e is de signed for m irrored arra ys (RAID 1 or RAID 0+1) in w hich a driv e has faile d and the user ca nnot repl ace the dr ive with the same capa city or larger. In stead, th e Gigaby te Boundary fea ture permit s the install ation of a repla cement [...]

FastTrak TX4000 User Manual 24 Creating a Mirrored A rray Using Ne w Drives As descr ibed in the Driv e Ass ignments O ption secti on abov e, if y ou sel ected a mirroring array and wish to use tw o new assigned driv es, fol low the directions here. 1. Assign n ew driv es to a M irroring array 2. Save the i nformation by pres sing Ctrl-Y , the w in[...]

Chapter 3: Fa stBuild C onfiguration Utility 25 A dding Fault Tolerance to an Existing Driv e FastTrak T X4000 will cr eate a mirrored arr ay using an ex isting syste m driv e with data. You must as sign th e exis ting driv e and an other driv e of same or larger capacity to the M irroring array. T he BIOS w ill send the ex isting data to the new b[...]

FastTrak TX4000 User Manual 26 Source Dis k Channel: Driv e ID Drive M odel Capac ity (M B) Target Dis k Channel: Driv e ID Drive M odel Capac ity (M B) [Please Selec t A Source Disk] Channel: Drive ID Drive M odel Capacity (MB) 1 : 1 QUANTUM CR8.4A 8063 3 : 3 QUANTUM CR8.4A 8063 [ ↑ ] Up [ ↓ ] [ESC] Ex it [Ctrl-Y] Sav e 4. Press the arrow key [...]

Chapter 3: Fa stBuild C onfiguration Utility 27 Making a F astTrak T X4000 Dis k A rra y B ootable Warning If you pl an to boot fro m an arr ay on the FastT rak TX 4000, you mu st configure the sy stem BIOS Setup t o use the FastTrak T X 4000 as a boota ble dev ice (rather th an the onboard c ontroller or anoth er add-in card). This opt ion is not [...]

FastTrak TX4000 User Manual 28 Creating a Ho t Spare Drive f or Mirrored A rra y s For automa tic reb uilds o f a mir rored array , attach a spare drive to the FastT rak TX4000. D rives t hat are not a ssigned to an array an d are the same siz e or larger than the orig inal w ill be used for t he auto matic re build. T his is performed in the ba ck[...]

Chapter 3: Fa stBuild C onfiguration Utility 29 Deleti ng an Array The Delete Arr ay (4) Menu opt ion allow s for del etion of disk array assignment s. This is not the same a s delet ing data fro m the driv es the mselv es. Important If you de lete an array by ac cident, imm ediately define a new array identica l to one y ou deleted. T his actio n [...]

FastTrak TX4000 User Manual 30 FastBuild (tm) Utili ty 1.xx (c) 2002-2005 Promi se Technol ogy, Inc. [ Define Array Menu ] Array No RAID M ode Total Drv Capacity (M B) Status Array 1 Stripe 2 16126 Function al Stripe Blo ck: 64 KB Gigabyte Bou ndary: OFF [ Drive Ass ignmen ts ] Channel: Drive ID Drive M odel Capacity (MB) Assignment 1 : 1 QUANTUM C[...]

Chapter 3: Fa stBuild C onfiguration Utility 31 Rebuil ding a Mirrored Arr ay The Rebuil d Array (5) M enu option can be used to recover fr om an error in a mirrored d isk array. Y ou w ill receive a n error me ssage when booting your system fro m the Fa stTrak BIO S. Important Drives M UST be replaced if th ey conta in any phy sical errors. Follow[...]

FastTrak TX4000 User Manual 32 FastBuild (tm) Utili ty 1.xx (c) 2002-2005 Promi se Technol ogy, Inc. [ Rebuild Array M enu ] Array No RAID Mode Total Drv Status Array 2 M irror 2 Critical Stripe Blo ck: Not Av ailable Gigabyte Bou ndary: ON [ Select Dr ive for R ebuild ] Channel: Drive ID Drive M odel Capacity (MB) 1 : 1 QU ANTUMCR8.4A 8063 [ Keys [...]

33 Chapter 4: Inst alling So f tw are Drivers Following are driv er insta llatio n procedur es for th e W indow s operat ing sy stems that supp ort the Fa stTrak T X4000 C ontrol ler. The F astTrak TX4000 sof tware drivers f or W indow s are inc luded on the driver diskette . Drivers an d installat ion instru ctions for Linux and Novell op erating [...]

FastTrak TX4000 User Manual 34 New Windows Server 2003 Insta ll ation The follow ing details the instal lation of the Fa stTrak T X4000 drivers w hile instal ling W in dows Serv er 2003. 1. Start the in stallat ion: • Floppy In stall: B oot the computer w ith the W indow s Server 2 003 install ation di skette s. • CD-ROM Install: Boot from t he[...]

Chapter 4: In stalli ng Softw are Drivers 35 Existing Wi ndows Server 2003 Installation After insta lling t he FastT rak TX 4000 card and rebootin g you r syste m, W indow s Server 2003 setup w ill show a “Found New Hardw are” dialog box . 1. Insert the FastT rak TX 4000 driv er diskette int o the A: d rive. 2. Choose Install th e software aut[...]

FastTrak TX4000 User Manual 36 New Windows XP Installa tion The follow ing details the instal lation of the Fa stTrak T X4000 drivers while install ing W indow s XP . 1. Start the in stallat ion: • Floppy In stall: B oot the compu ter with the W indow s XP installatio n diskett es. • CD-ROM Install: Boot from t he C D-ROM . Press F6 after t he [...]

Chapter 4: In stalli ng Softw are Drivers 37 Existi ng Windows XP Install ation After insta lling t he FastT rak TX 4000 card and rebootin g you r syste m, W indow s XP setup w ill show a “Foun d New Hardware” dialog box . Under W indow s XP, “M ass Storage Contro ller” will be displ ayed. 1. Insert the FastT rak TX 4000 driv er diskette in[...]

FastTrak TX4000 User Manual 38 New Windows 2000 Installation The follow ing details the instal lation of the Fa stTrak T X4000 drivers while install ing W indow s 2000. 1. Start the in stallat ion: • Floppy In stall: B oot the compu ter with the W indow s 2000 inst allation diskett es. • CD-ROM Install: Boot from t he C D-ROM . Press F6 after t[...]

Chapter 4: In stalli ng Softw are Drivers 39 Existing Wi ndows 2000 After insta lling t he FastT rak TX 4000 card and rebootin g you r syste m, W indow s 2000 set up will s how a “New H ardware Found” dialog box . Under W indow s 2000, “PCI M ass Storage Cont roller” will be d isplayed. 1. Choose Add New Hardware W izard from the li st, and[...]

FastTrak TX4000 User Manual 40 New Windows ME Installati on The follow ing details the instal lation of the Fa stTrak T X4000 drivers while install ing W indow s M E. 1. Install t he FastT rak TX 4000 controller c ard into y our sy stem. 2. Install W indow s ME fully. 3. After insta llation , go to th e Start men u and choo se Settin gs. 4. From th[...]

Chapter 4: In stalli ng Softw are Drivers 41 Existi ng Windows ME Installati on The follow ing section det ails the in stallation of Fa stTrak TX 4000 driver s on a system that ha s W indow s M E already inst alled a nd runni ng. 1. After insta lling t he FastT rak TX 4000 controll er card a nd conf iguring th e hard drives, power up th e syst em a[...]

FastTrak TX4000 User Manual 42 New Windows NT4.x Installati on The follow ing details the instal lation of the Fa stTrak T X4000 drivers while install ing W indow s NT 4.x. 1. Start the sy stem instal lation by booting fr om the W indow s NT disk: • Floppy i nstall: boot th e syst em w ith the W indow s NT installa tion diskett es. • CD-R OM di[...]

Chapter 4: In stalli ng Softw are Drivers 43 Existi ng Windows NT4.x Installation The follow ing section det ails the in stallation of Fa stTrak TX 4000 driver s on a system tha t has W indow s NT 4.x already installe d and ru nning. NOT E: Do not attach th e boot drive or a ny other hard drive t o the FastTr ak TX4000 control ler card before com p[...]

FastTrak TX4000 User Manual 44 New Windows 98 Installation The follow ing section det ails the in stallati on of th e FastT rak TX 4000 drivers while ins talling W indow s 98. 1. Install t he FastT rak TX 4000 controller c ard and configur e the hard driv e(s), partition and form at your hard drive(s), if nece ssary. 2. Install W indow s 98 normall[...]

Chapter 4: In stalli ng Softw are Drivers 45 Existi ng Windows 98 Installa tion The follow ing section det ails the in stallation of Fa stTrak TX 4000 driver s on a system that ha s W indow s 98 a lready in stalle d and run ning. 1. After insta lling t he FastT rak TX 4000 controll er card a nd conf iguring th e hard drives, power up th e syst em a[...]

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47 Chapter 5: Disk A r ra y Concept s A bout FastTrak TX40 00 FastTrak T X4000 i s a high performa nce Ultra AT A RAID co ntroller card tha t features concurrent d ata chan nel operat ion and onboard B IO S. The chan nels on the FastT rak TX 4000 support concurrent op eration t hat allo ws for ov erlapped I/O under multi-t asking ope rating sy stem[...]

FastTrak TX4000 User Manual 48 Disk Arr ay Terms Disk A rray D escription A disk arr ay is forme d from a group of two or mor e disk drive s that appear t o the system as a sing le driv e. The advantag e of an arr ay is to pro vide bett er throughput performa nce and /or data faul t toleran ce. Better perfor mance i s accompl ished by sharing th e [...]

Chapter 5: D isk Arr ay Conce pts 49 About RAID Levels Striping (RAID 0) Reads and w rites sector s of d ata interl eaved betw een multip le drives. W hen any disk memb er fails , it affe cts the ent ire array . Performan ce is better than a single drive si nce the workload is bal anced betw een the array me mbers. This array type is f or high p er[...]

FastTrak TX4000 User Manual 50 Mirroring (RAID 1) W ri tes du plicate dat a on to a pair of drives while rea ds are per formed in para llel. ATA RA ID 1 is fault t olerant b ecause e ach driv e of a mirrored pair is installed o n separate ID E channe ls. If one of the mirrored drives suffers a mec hanica l failur e (for ex ample, sp indle failur e)[...]

Chapter 5: D isk Arr ay Conce pts 51 Striping / Mirror (RA ID 0+1) A combin ation of RAID 0 and RAID 1 arrays. It c an incre ase perfor mance by reading a nd writing data in par allel w hile prote cting dat a with duplicat ion. A minimu m of four drives are r equired. W it h a four- drive dis k array, tw o pairs of drives are striped . Each pair mi[...]

FastTrak TX4000 User Manual 52 A bou t Dual Data Redundancy One unique (t hough rarely oc curring) feature o f RAID 0+1 is dual fault to lerance. In some cases , two driv es can fail si multane ously and st ill mainta in the integr ity of data. T here are s ix combina tions in w hich two drives can f ail. FastT rak TX4000 prote cts th e data arra y[...]

53 Chapter 6: T roublesh ootin g & T ip s This se ction i s used to a s sist w ith troubleshooting conflic ts a nd FastT rak TX4000 in stallati on probl ems. Also r efer to the READM E.TXT file on the FastTrak T X 4000 driver and utility disk ette for more rece nt inf ormation as well as the Promi seOnline services listed i n Appendix A. The se[...]

FastTrak TX4000 User Manual 54 Miscellan eous proble ms suc h as: • FastTrak T X 4000 BIOS does not appear during boot • FastTrak T X 4000 driver doe s not l oad • Slow data tra nsfer rate s M ove the FastTrak T X4000 card to a differen t PCI slot. Intermittent data problems Overcloc king the PCI bus m ay cau se the sy stem to hang or data co[...]

Chapter 6: T roubleshooting & Tips 55 Drive-Related Errors Critical Array Status Error Reported during Boot If a criti cal st atus error messag e appears on the F astTr ak TX 4000 BIOS startup screen fo r a mirror ed array (see bel ow), there i s a drive i n the array that has failed or is not r espondi ng. Fa stTrak T X4000 w ill identify th e[...]

FastTrak TX4000 User Manual 56 Unable to partition or format array There are tw o possible cau ses : • The FastT rak TX 4000 controller is the bootabl e device b ut the array i s not set to be bootabl e. • The Reserv e Sector o f one of the driv es has b ecome corrupt or bad. If the Fas tTrak T X4000 contr oller is the bo otable d evice, make s[...]

Chapter 6: T roubleshooting & Tips 57 To remov e the Rese rve Sect or, foll ow these steps: 1. During boot up, pres s Ctrl- F to enter the FastB uild BIOS uti lity . 2. Choose opt ion 2, View Drive Assi gnment s. 3. Press arrow keys to highli ght t he drive w here you w ish to re move the reserve sect or. 4. Press Alt-F1 . The hi ghlight ed dri[...]

FastTrak TX4000 User Manual 58 Operating Sy stem-Related Issues Different drive letteri ng under Windo ws NT This may happe n when us ing a SCSI car d in add ition to the Promi se card. W in dows N T does not necessarily load th e driver for t he boot devic e contro ller first. Thi s results in a driv e that in M S-DOS is the C: dr ive bei ng the D[...]

Chapter 6: T roubleshooting & Tips 59 “No Hard D rives Fou nd” Me ssage Appear s Dur ing CD-R OM Instal l of Windows NT, 2000, XP or Serv er 2003 The F6 key was not press ed at the a ppropriat e time. Reboot the syst em, and press the F6 key w hen the messa ge “Setup is ins pecting your computer’s hardware co nfigurati on…” app ears[...]

FastTrak TX4000 User Manual 60 Performance Tips Here are so me tips that may optimiz e performa nce in a R AID 0 str iped array. If you are u sing an aud io/video-editi ng card, we also reco mmend rev iew ing your card’s d ocume ntation f or addit ional infor mation. Use Fast Trak TX4000 as D: or other non-bootab le drive in a Striped Array For A[...]

Chapter 6: T roubleshooting & Tips 61 Change Setting of PCI Bus Utilizatio n Certain bran ds of v ideo ca pture car ds can produce a glitch o n play bac k of .AVI files. A setting of Less for PCI Bus ut ilizat ion redu ces the tim e which Fa stTrak TX4000 oc cupies on t he PCI bus a nd frees that time for use by other PCI device s and w ill eli[...]

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63 A pp endix A : Fr equentl y A s ked Ques tio ns This se ction l ists fre quently as ked que st ions inv olving pre- instal lation, drive issues, in stallation, and post-i nstal lation. Pre-Installat ion (Speed, Dev ice Ty pes, Capa city , Cabling) Q: What kind of h ard drives c an I use for a FastTr ak TX400 0 array ? A: Y ou can use any IDE har[...]

FastTrak TX4000 User Manual 64 Q: How does the Fast Trak T X4000 R AID control ler prov ide stor age and/or data prote ction w ith their arr ays? A: FastTrak T X 4000 impleme nts three d ifferent RAID level s as f ollows: RAID 0 (Stripe) For capa city – The Fa stTrak TX 4000 array will be as big as t he s mallest HDD in the array times how ever m[...]

Appendix A: FAQs 65 A: Y es. All FastT rak contr ollers r ead the arr ays the same w ay and can be moved fr om one controll er to a nother. Q: Can I take a dr ive used i n a FastTrak TX40 00 array and access it directly with a different c ontr oller, such as the one int egrated on th e motherboard? A: Y es, but only und er certai n configur ations.[...]

FastTrak TX4000 User Manual 66 Installation Issues (Capacity , Booting) Q: Why are some driv es recogn ized by the FastTrak TX4000 Arr a y Setup utilities w ith only partial capacity ? A: Some hard drives ship w ith a jumper that reduce s the ad dressable c apacity of the driv e to preven t problems w ith older sy stems th at don’t support l arge[...]

67 A pp endix B: T echnical Suppor t Promise T echnical Su pport pr ovides severa l suppor t option s for Pro mise users to acce ss infor mation and upd ates. W e e ncourag e you to us e one of o ur electroni c servic es, whic h prov ide produ ct infor mation u pdate s for the most efficien t service and support. If you de cide to contact u s, ple [...]

FastTrak TX4000 User Manual 68 European Tech S upport E-mail Supp ort support@pro mise.nl Fax Technical S upport +31 (0)40-25 6-9463 Attention: T echnical S upport Phone Tec hnical S upport +31 (0)40-23 5-2600 8:30-5:00p m The N etherla nds T ime If you w ish to wr ite us f or support: Promise T echnology Europe B .V. Attn: Techn ical Support Lucht[...]

Appendix B: Technical Sup port 69 Limited Warranty Promise T echnology , Inc. (“Pr omise”) w arrants tha t for Thre e (3) year s from the time of t he deliv ery of the pr oduct to the original e nd user: a) the pro duct w ill confor m to Pro mise’s sp ecifi cations; b) the pro duct w ill be free from defect s in material and workm anshi p und[...]

FastTrak TX4000 User Manual 70 No other do cument, statem ent or repr esentat ion may be r elied on t o vary the terms of t his limit ed w arranty. Promise’ s sole res ponsib ility w ith respe ct to any pr oduct is to do one of the following: a) replace the pr oduct w ith a conformin g unit of the same or superior product; b) repair the product; [...]

Appendix B: Technical Sup port 71 Returning Pr oduct for Repair If you su spect a product i s not working pro perly, or if you have any qu estion s about yo ur product, c ontact ou r Technical S upport Staf f throu gh one of our Technic al Service s, making sure to pr ovide t he foll owing info rmati on: • Product mo del and ser ial number (req u[...]

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