Promise Technology 4600 manual

S UPER S WAP 4600 U SER M ANUAL V ersio n 1.0a[...]

SuperSwap 4600 User Manual ii Copyright © 2006 Promise T echnolo gy , I nc. All Righ ts Res erved. Copyri ght by Promise T echnology , Inc. (Pro mise T echnol ogy). No p art of this manual may be re produced or t ransmitte d in any form without the expressed, written permission of Promise T echno logy . T rademarks Promise , and the Promi se logo [...]

Notices iii Radio Frequency Inte rfere n ce S t a tem ent This equ ipmen t has be en teste d and fou nd to compl y with the limit s fo r a Class B digit al devic e, purs uant t o Par t 15 of t he FC C Rule s. The se lim it s are d esi gned t o provi de re aso nable prot ectio n agai nst ha rmfu l int e rfer ence in a res ide ntia l inst allation. T[...]

SuperSwap 4600 User Manual iv[...]

v Content s Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About Th is Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Specifi cations . . . . . . . . . . .[...]

SuperSwap 4600 User Manual vi[...]

1 Chapter 1: Introductio n • About This Manual , below • Ove rvie w , page 2 • S pecifications , page 3 • Key Featu res, p age 3 Thank y ou for purcha sing Promise T ech nology’ s SuperSw ap 4600 intern al disk driv e enclosure. About This Manu al This U ser Manual de scr ib es ho w to s et up, u se an d main tain th e Super Swa p 4600 in[...]

SuperSwap 4600 User Manual 2 Overview The Super Swap 4600 drive encl osure inst alls eas ily into thre e contig uous 5.25- inch c omponent bay s in your pe rsonal c omputer or w orkstatio n. SuperSwa p 460 0 driv e ca rrier an d enc losur e e xtend th e dat a stora ge cap a bilities of your s ystem by adding up to four additi onal 3.5-i nch or 2.5-[...]

Chapter 1: Introduction 3 Figure 2. SuperSwap 460 0 Rear V iew Specificati ons • Fits most 3.5-inc h and 2.5-inc h form factor SA T A or SAS d isk drives • Occup ies three co ntiguous 5.2 5-inch co mponent bay s in PC cha ssis • S tan dard Serial A T A interfac e • Built -in Enclosure , Array S tat us and Dr ive Activity L ED indicato rs ?[...]

SuperSwap 4600 User Manual 4 • Suppo rts sta ndard 10,000 rpm and 15 ,000 rpm SAS dis k drives • Combine with Promise Se rial A T A RAID produc ts to prov ide striping (RAID 0), mirror ing (RAID 1), di stributed parity (R AID 5) and mirrori ng/stripin g (RAID 10) at th e hardware level • Support s Promise Se rial A T A RAID product s • Supp[...]

5 Chapter 2: Inst allation • Unp ack your Sup erSwap 4600 (below) • Ins tall th e Encl osure (below ) • Inst all a Disk Drive (p age 1 1) • Remove a Disk D riv e (p age 14) Unpack your SuperSwap 4600 The Super Swap 4600 bo x cont ains the fol lowing ite ms: There are two phases to inst all the Supe rSwap 4600 i nto your com puter: • Ins t[...]

SuperSwap 4600 User Manual 6 4. Remov e the drive c arriers from t he SuperSwap 4600 encl osure and se t them as ide. 5. If your PC chassis us es slid e bracket s (above), att ach two slides to ea ch side of the SuperSwap enclosure. Otherwise, continue with S tep 6.[...]

Chapter 2: Installation 7 6. Careful ly slide th e SuperSwap 4 600 enclosu re into the dri ve bays. 7. Align the front of th e housing as sembly with the front o f your compu ter . 8. If yo ur PC chassis has fixe d mounting b racket s, inst all and sn ug the eig ht screws i nto the eight threaded mou nting holes (four on eac h side) of th e housin [...]

SuperSwap 4600 User Manual 8 9. C onnec t a Ser ial A T A ca bles f rom yo ur Fas tTrak or Su perTrak Con t roll er card. Promise rec ommends conn ecting the Se rial A T A cables in Por t number order . For exam ple, the to p connector i s Port 1 and i t connect s to Port 1 o n the Fast T rak contro ller card, as shown abo ve. 10. Co nnect the 3-to[...]

Chapter 2: Installation 9 1 1. Option al. If you are ins t al li ng mul tip le Supe rSw ap 460 0s , inst a ll a 6-pin dais y -ch ai n cab le fro m the da isy -chai n OUT c onnec tor o f the f irst SuperSwa p to the dais y-chain IN connector of the seco nd. Y ou c an daisy-ch ain up to two SuperSwap 4 600 enclosu res. Daisy Chain 6-pi n Cabl e Daisy[...]

SuperSwap 4600 User Manual 10 12. Co nnect three of your com puter’s intern al power ca bles to t he power connec tors on the ba ck of the SuperSwap enclo sure. Provide a direct conn ection to the power supply for all three Su perSwap power connec tors. 13. Se t th e Se qu enti al S tartup s w it ch to ON . See “Se que nti al S tartup O pti on?[...]

Chapter 2: Installation 11 Sequential S t artup Option Sequenti al S ta rtup enables SuperSwap to s tart on e disk driv e at a time in order to eliminate a sudden he avy draw on the com puter ’s power suppl y . The sw itch is locate d on the b ack of the Sup erSwap encl osure (see ab ove). ON is to the lef t, OFF is to the right. The ON s etting [...]

SuperSwap 4600 User Manual 12 1. Carefully pla ce a SA T A or SAS disk driv e i nto t he d riv e ca rrie r and sl ide it al l the way to the back . 2. Inst all and ti ghten the f our mounti ng screws thro ugh the sides of the dr ive carrier (a bove).[...]

Chapter 2: Installation 13 2.5-inch Drive 1. Careful ly lay the d isk drive a nd bracke t into the driv e carrier . Be sure the data and power c onnectors fa ce out tho ugh the sl ot in the car rier .. 2. Carefully turn the driv e carrier over a nd support t he disk drive . Insta ll the four counters ink screws through the holes in the bottom of th[...]

SuperSwap 4600 User Manual 14 Inst all Drive Carrier into Enclosure 1. Careful ly slide th e drive c arrier into t he housing a ssembly wi th the hand le turned ou t all the wa y . 2. As the c arrier snap s into pl ace, the hand le will swi ng inward. 3. Press the handle flat against t he drive carri er to fully s eat it. Remove a Disk Drive 1. Pul[...]

Chapter 2: Installation 15 RAID Management Software (WebP AM) Y ou can combi ne Su perSwa p 460 0 with a Pr omise Fas tT r ak RAI D Con trolle r and Web P AM Software on yo ur PC. We bP AM provides a graph ic user interf ace (GUI) for array managem ent and encl osure mon itoring. The scree n abov e ap pea rs w hen you cl ic k the SuperSw a p icon i[...]

SuperSwap 4600 User Manual 16[...]

17 Chapter 3: T rou blesh ooting •L E D s ( b e l o w ) • Interpr et LED Displays (page 18) • Disk D rive Repla cement (p age 21) • Fan Repl acem en t (pag e 22) • Cont act T echnical Su pport (page 23) LEDs Figure 1. SuperSwap 460 0 has one LE D for Enclosure S tatus an d two LEDs for e ach disk drive Note As long as the WebP AM Software[...]

SsuperSwap 4100 User Manual 18 T roubles hooting is b ased on obs erving and an alyzing LED c olors. There are three types of LEDs on SuperSwap 460 0: • Encl osure – Repo rts enclo sure cond itions incl uding vo ltage, termpera ture and fan s peed • S tatus – Reports specific d isk drive c onditions • Activity – Report s read and write [...]

Chapter 3: Troubleshooting 19 Event: A Stat us LED is amber (yellow). Cause: The disk d rive is spi nning up a s the compu ter is bootin g. W ait for th e comput er to finish. I f the comput er is fully b ooted, the drive could be Critical and in the process o f rebuilding . The LED will return to gree n status when the rebuild is com plete and suc[...]

SsuperSwap 4100 User Manual 20 Event: The Enclosure LED is a mber (yellow). Cause: There is one inciden t of volt age, tem perature o r fan speed is out of specif ication. T he SuperSwap will still function. Fix: Ru n the W ebP AM softw are (on the Fa stT rak CD) and click o n Enclosure V iew for specif ic informati on. If yo u do not have WebP AM,[...]

Chapter 3: Troubleshooting 21 Event: W ebP AM report s tempe rature out of spe cification. Cause: The enc losure tempe rature has risen above 52 ° C (126 ° F). Fix: V erify that all th e drive carrie rs are pro per ly inst al led in the enc losu re. Check fan opera t io n us in g W ebP AM. If thes e are OK, pow e r dow n the PC and open the case.[...]

SsuperSwap 4100 User Manual 22 Fan Replacement T o replace a f an on the S uperSwap 4 600, do the fo llowing: 1. Power down the PC. 2. Remov e the Supe rSwap enc lo su re from the PC chassis . 3. Remov e the two mou ntin g scr ew s on the fan. 4. Pull the fan from the two mounting pins and the wire away fr om the brack et. Do not bend the b racket.[...]

Chapter 3: Troubleshooting 23 Contact T echnical Support Promise T echnical Support pr ovides se veral supp ort options fo r Promise user s to acces s informatio n and updates . We e ncourage yo u to use one o f our elec tronic servic es, whi ch prov ide p roduct inform ation u pdates for the most ef ficien t serv ice and sup port. If you dec i d e[...]

SsuperSwap 4100 User Manual 24 Germany It aly Ta i w a n E-mail Support support-de @p rom ise-e me a.com Fax T echnical Support +49 (0) 2 31 56 76 48 - 29 Attn: T echnical Support Phone T echnica l Support +49 (0) 2 31 56 76 48 - 10 If you wish to write us for su pport: Promise T echno logy German y Europapl atz 9 44269 Do rtmund, Germany E-mail Su[...]

Chapter 3: Troubleshooting 25 China Limited Warranty Promise T echnol ogy , Inc. (“Promise”) warra nts that f or three (3) yea rs from the time of the deliv ery of the prod uct to the ori ginal end user: a) the pr oduc t will c onfor m to P romis e’s speci ficat ions; b) th e produc t will be free from defe ct s in mate rial and workman ship [...]

SsuperSwap 4100 User Manual 26 Disclaimer of other warranties This w arranty cove rs only p arts an d labor , and exclu des coverag e on sof tware item s as expr essly set above . Except a s expressl y set forth ab ove, Promise DISCLAIMS any warranties, express ed or imp lied, by st atute or otherwise, regarding t he product , including, withou t l[...]

Chapter 3: Troubleshooting 27 Y our Responsibilities Y ou are responsibl e for determin ing whether the product is a ppropriate for y our use and will interf ace with your equipmen t without m alfunction o r damage. Y ou are a lso respons ible for back ing up your d ata be fore inst alling any product a nd for regul arly backin g up your d ata af t[...]

SsuperSwap 4100 User Manual 28 Y ou m ust follow the packagi ng guidel ines for return ing product s: • Use the ori ginal shipp ing ca rton an d packag ing • Include a summary of t he produc t’s probl em(s) • Write an attent ion line o n the box with the RMA numbe r • Include a copy of p roof of purchas e Y ou are responsibl e for the cos[...]