Polycom 512 manual

V iew Station ™ 1 28/512/M P USER’S GUIDE PC/MP/USCvr 6/16/99 4:10 PM Page 1[...]

Polyc om, In c. © 1999 Polycom In c. All righ ts reserve d. No part of t his document may be repr oduced or transmitted in a ny fo rm or b y any m eans, electro nic or mechanica l, for an y purp ose, without the e xpress wri tten perm ission of Po lycom, Inc . Under the law , reprod ucing includes tra nslating into ano ther lang uage or format. As[...]

Limitation of Remedies a nd Damages Polycom , Inc., its agents, empl oyees, supp liers, deal ers and othe r authorized representat iv es shall not be responsibl e or liable with respect to the product or an y other sub ject matter relate d thereto under a ny contract, n egli gence, str ict liability or othe r theory fo r an y indire ct, incid ental[...]

Changes o r modificatio ns no t expressly ap prov ed by Polycom c ould void the user's au thorit y to op erate this equip ment. 1. This equipm ent complies with Part 6 8 of the FCC Rules. On the botto m of this equi pment is a lab el that c ontains, am ong other in formation, th e FCC reg istration nu mber and Ri nger Equi va lence Number (RE [...]

Under writers’ Labora tories’ Statemen t The syst em is inten ded to be powered by a Class 2 power supply 5V@4. 5A, 12V@1. 5A. Omnitel Statement THE SOFTW ARE PR OGRAMS CONT AINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMA TION AND PR OPRIET AR Y PRODUCTS OF POL YCOM OR ITS LICENSORS. V ideoSer ver Statement Buyer sh all n ot sublic ense or o[...]

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ViewSt atio n User ’s Guide vii Getting Started What’s In the Box? ............ ...................... ............ ................. ...................... ................. ...... .. 11 The Remote Control ................. ...................... ................. ....................... ................. ............ .1 3 The Microphone Po d [...]

Table o f Conten ts viii View Station Use r’s Guide Setting Camera Presets ................. ............................ ....................... ................. ................... 44 Mirroring the Camer a Positions .................... ................. ...................... ................. ........ 45 Automatic Voice Tracking ............[...]

Tabl e of Conten ts ix ViewS tatio n U ser’s Guide System Information ViewStation Diagnostics .......................... ....................... ................. ....................... ............. 8 5 Network Statistics ........................ ...................... ................. ....................... ................. .. 86 Advanced N[...]

Table o f Conten ts x View Stat ion U ser’s Gui de IMUX Information ............ ................ ....................... ........... ................. ....................... 122 Upgrading You r ViewStation 512 to an MP . ....................... ................. ...................... ...... 122 Troubleshooting ISDN Information ISDN Switches ..[...]

ViewSt atio n User ’s Guide 11 Thank you for purchasing the ViewStati o n! You w ill soon dis cover that videoconferencing is as easy as tal king on the telephone. The ViewStatio n is the most easy- t o-use v i deoconferen cing unit on the market today. The QuickS tart booklet that came with your unit shows yo u how to con nect the ViewStation. T[...]

Getting Started 12 ViewSt atio n User ’s Guide • Remote control •U s e r ’ s G u i d e • QuickStart booklet • ReadMe First document • Packag e labeled “Required Cables” that contains three cables • Packag e labeled “Optional Equipmen t Cables” that contains eight cables • Miscellaneous package that co ntains a hook and loo[...]

Getting S tarted 13 View Stat ion Us er’s G uide The Remote Control The remote control that came with your ViewStatio n is an integral part of the unit. It works the same way as the rem ote for your televisio n at home. You’ll be using it to highlight and select icons that appear on the monitor, configur e your address boo k, move your camera, [...]

Getting Started 14 ViewSt atio n User ’s Guide T elevision Monitors You can use any s i ze S-Video or com posite television monitor with the ViewStation. The size of the mo nitor should be proportional to the s ize of the room in which the ViewStation resi des. You can furth er enhance your videoconf erence by connect ing two mo nitors to your Vi[...]

Getting S tarted 15 View Stat ion Us er’s G uide Setting Up Y our Vi ewStatio n Connecting the ViewStation is eas y. The cable conn ectors are color-coord inated with the corresp onding conne ct ors on the back of the ViewStati on. To hoo k up your ViewStat ion, use you r QuickStart boo klet as a guide and follow thes e steps: 1. Place the V iewS[...]

Getting Started 16 ViewSt atio n User ’s Guide 3. Connect the v arious cables to the back of your V iewStation. F or more detai ls, see your QuickStart booklet . 4. Connect an y extra equipm ent, such as an addi tional televis ion monitor , a VCR, laptop, LAN, telephone, or document camera, to the back of y our Vi e w S t a t i o n .[...]

Getting S tarted 17 View Stat ion Us er’s G uide 5. Wrap t he cable tie that came with you r V iew Station around all of the cables on the back o f the unit so the y don’ t get tangled. Slide one end of the cable tie through the pl astic octagonal piece and then attach the oct agonal piece to the back of the tele vision monitor . The adhesiv e [...]

Getting Started 18 ViewSt atio n User ’s Guide V iewStation Setup Screens A series of setup screens will app ear on your televis ion monit or, begin n ing with the following screen. Each one will lead you through the setup process. If you want to return to a pr evious screen at any point, use the arrow buttons on the remote to highlig ht the Menu[...]

Getting S tarted 19 View Stat ion Us er’s G uide System Na me The System Name screen will ask you to name your ViewStation (up to 34 characters), which will m ake it easy for others to find your particular ViewStation on the network LAN, if connected. By default, your s ystem name will be your LAN host name, but you can change it. To access the o[...]

Getting Started 20 ViewSt atio n User ’s Guide ISDN V ideo Numbers On the ISDN Video Number sc reen, enter the area o r STD code and ISDN number assi gned to your ViewSt ation. Your ser vice provider should have gi ven you this number when y ou purchased your I S DN line. When you ar e finished, highlight the Save ico n . Auto-Detect SPIDs On the[...]

Getting S tarted 21 View Stat ion Us er’s G uide If your ser vice provider gave you thes e numbers, ente r them here. If you do not have these number s , highlight the Start icon and the ViewStation will locate them for you. If you quit while it is searchi ng, your ViewSt ation will reboot and you have t o start t he setu p process al l over agai[...]

Getting Started 22 ViewSt atio n User ’s Guide T ele pho ne Nu mber s On the Telephon e Numbers screen, en ter the number of the telephone that may be connected to your V iewStatio n. Also ent er the nu mber to anot her tele phone in the same room as the ViewStation. Main Calling Sc reen Every time you turn o n your ViewStation, you will see a nu[...]

Getting S tarted 23 View Stat ion Us er’s G uide T esting the V i ewStation Once you hav e your ViewStation set up, you can place a test call to on e of the numbers that have been preprogrammed into the address b ook of you r ViewStat ion. To g o to the addres s book, hi ghlight t he Address Bo ok icon on the main calling screen and press the SEL[...]

Getting Started 24 ViewSt atio n User ’s Guide[...]

ViewS tatio n User’ s Guide 25 When you turn on your ViewStatio n, you will be greeted by the main calling screen. Th e very firs t time you t urn on your ViewStation and the f irst time you turn it on after performing a reset, you will f irst go through the configuration screen s disc ussed in the Getting Started s ection. If your ISDN line is n[...]

Plac ing and Answer ing C alls 26 ViewSt atio n User ’s Guide There are three ways to place a video call: • Manually • Speed-dial • From th e address bo ok Placin g a Manual Dial V i deo Call From the main calling screen, use the arrow bu ttons on the remote to highlight the Video Cal l icon. 1. Use the numeric key p ad on the remote to ent[...]

Placi ng and Ans werin g Calls 27 View Stat ion Us er’s G uide 2. Use the arro w buttons on the remote to highlight the Sp eed button on the screen and ch ange the speed of your call. Use th e up and do wn arro w bu ttons to select a speed from t he list that appears on screen . 3. Press the green CALL•HANG-UP button on the remote to place your[...]

Plac ing and Answer ing C alls 28 ViewSt atio n User ’s Guide 7. T o end your call, press the CALL•HAN G-UP button on the remote. Highlight the D isconnect V ideo Call ico n and press th e SELECT button on the remote. 8. I f the call w as made with a number t hat is not in your ad dress book, a d ialog box will gi ve you the opportunity to add [...]

Placi ng and Ans werin g Calls 29 View Stat ion Us er’s G uide Placin g a Speed-Dial Call Once you hav e selected the Address Book icon on the main calling screen, a Speed-Dial screen appears. Use this screen to redial the six most recently dialed numbers. A site must be entered in the address book before it will appear in the Speed-Dial screen. [...]

Plac ing and Answer ing C alls 30 ViewSt atio n User ’s Guide 3. When the call com pletes and you are using a single-monitor s ystem, the party you called will appear on the s creen and you wi ll appear in the picture-in -picture (PIP) wind ow at the lo wer right. If y ou hav e a dual-monitor system, the party you are calling will appear on the m[...]

Placi ng and Ans werin g Calls 31 View Stat ion Us er’s G uide Adding a T elephone Ca ll to a Video Call If you have an analog telephone line connected to the back of your ViewStation, you can add a third party to yo ur video call. Third- party audio i s only avai lable in the United States and Canada. 1. Once your video call is connected, press [...]

Plac ing and Answer ing C alls 32 ViewSt atio n User ’s Guide 3. Once the thir d party connects, press the NEAR or F AR button o n the remote to return to the videoconference. If you only hear the n umbers bein g dialed and no o ne ev er picks up on the o t her end, m ake sure th at you ha ve an analog pho ne line properly co nnected to the back [...]

Placi ng and Ans werin g Calls 33 View Stat ion Us er’s G uide Placing a T elephone Call In audio teleph one calls, your ViewStation acts as a standard speakerphone. Third-party au dio is only available in the United States and Can ada. To place an analog telephone call, follow these steps: 1. From the main calling screen, use the arrow b uttons [...]

Plac ing and Answer ing C alls 34 ViewSt atio n User ’s Guide Adding a V i deo Cal l to a T e lephon e Call Another feature of t he ViewStation is that you can ad d a video call while you are in a telephone call. 1. Once your telephone call is connected, us e the arro w buttons on the remote to highlight the Menu icon. Then press the SELECT b utt[...]

Placi ng and Ans werin g Calls 35 View Stat ion Us er’s G uide 3. Use the n u meric ke ypad on the remote to enter the n u mber you w ant to dial. If you are d ialing within your PBX s ystem, you only n eed to dial the last four digits o f the number . The number fo rmat is the same as if y ou were placing a cal l from your telephone. If yo u wan[...]

Plac ing and Answer ing C alls 36 ViewSt atio n User ’s Guide 5. T o end the regular telephone call, press the CALL•HANG-UP b utton on the remote. Then highlight the Disconnect Speakerp hone icon and press the SELECT b utton on the remote. If you stay in this screen for 60 seconds, b ut you do not press the SELECT b u tton, both calls will be d[...]

ViewS tatio n User’ s Guide 37 The Address B ook can be accessed from the Speed-Dial screen. T h e address book sa ves you time by allowing you to place calls by name. With the address book, yo u do not have to rem ember or look up p hone numbers and man u ally dial them. From this scr een, you can als o perform a v ariety of other add ress book [...]

Addr ess Boo k 38 View Stat ion Us er’s G uide 3. Highlight the New icon and pres s the SELECT b utton on the remote. 4. The cur s or automatically appears in the Name f ield. Y ou cannot enter an y other information on this screen until you hav e entered a name for this party . Use the arrow b u ttons on th e remote to g o to a letter on the key[...]

Addres s Book 39 View Stat ion Us er’s G uide 5. When t he ke yboard disappears from the s creen, use th e arro w buttons on the remote to scro l l do wn to the V ideo Number f ield. Use the numeric k eypad on the remote to en ter the numbers. If yo u need to enter a d ot, press the right arrow b utto n on the remote. T o d elete a digit, press t[...]

Addr ess Boo k 40 View Stat ion Us er’s G uide 2. The number and the speed that you’ r e dialing will appear at the top of the screen. The call progress indicator s on the lo wer left side of the screen indicate the call connection pr ogress. They will change from b lue to yellow to orange an d finally to green wh en your call goes throug h. 3.[...]

Addres s Book 41 View Stat ion Us er’s G uide Editing an Existing Entr y in the Ad dress B ook From the main address book s creen, follow these steps to edit an existing entry. 1. Use the arrow buttons on the remote to highlight an entry . 2. Use the left arrow bu tton on th e remote to h ighlight the Ed it icon and press the SELECT b utton on th[...]

Addr ess Boo k 42 View Stat ion Us er’s G uide 3. In the Add/Change Entry screen, an onscreen ke yboar d will appear . Use the arro w buttons on the remote to highlig ht the line you want to edit and press the SELECT b utton to select it. 4. In the N ame f ield, delete letters with the back space key on the k eyboard. Highlight each new letter , [...]

ViewSt atio n User ’s Guide 43 You can adjust the p an, tilt and zoom o f near- and far-site cameras. Yo u can also enable the camera to tr ack voices automatically or track to pr es ets. Contr olli ng the Camer a To select the camera to contr ol, use the remote control to: • Mov e your near -site camera. Press the NEAR button on the remote. A [...]

Camera and Sound 44 ViewS tat ion U ser ’s G uide Pan and T ilt To adjust the pan or tilt of a camera, use the arrow buttons on the remote. The camera will pan, tilt, or zoom only when the Camera icon appears onscreen. • T o pan left, press the left arrow b utto n. • T o pan right, pres s the right arro w bu tton. • T o tilt up, press the u[...]

Camer a and Soun d 45 View Stat ion Us er’s G uide To go to a p articular preset: 1. Use the NEAR or F AR buttons on the remote to determine which camera’ s preset to acti vate. 2. Pres s the appropria tely numbered button on the remote control. Mirroring the Camera Positions You can match the presets on the far-site camera with those on the n [...]

Camera and Sound 46 ViewS tat ion U ser ’s G uide T racking to Far - Site Camera Presets The ViewStation can control the main camera of a far-s ite ViewStation. 1. T o hav e the far -site camera mirror the presets on the near -site, press F AR. This loads the camera pr es ets from the near -site camera into the far -site unit. 2. Press A UTO. 3. [...]

Camer a and Soun d 47 View Stat ion Us er’s G uide Adjusting the Sound on th e V iewStation The volume of the ViewStation is indir ectly related to the volume on the televis ion monitor. The volume on the tel evision monitor should be set to three-fourths its maximum volume and the ViewStation sh ould be set lower, at a comfortable h earing level[...]

Camera and Sound 48 ViewS tat ion U ser ’s G uide[...]

View Stat ion Us er’s G uide 49 You can send a live image or snaps hot from any local cameras to the participants in a videoconference u s ing the s napshot feature of the ViewStation. To send a liv e snapshot or image: 1. Press the SN APSHOT button on the remote co ntrol. 2. Select a camera. See the Camera and Sound section of this manual for mo[...]

Snapshots 50 ViewS tation User ’s Guide 4. Press the SN A PSHO T button on the remote ag ain to send the image to the far s i t e. TIP: To previ ew you r sn apsho t wit hout sendi ng th e live vide o to the f ar-site, pr ess the S NAPSHOT button on ce, then press 1, 2 or 3 for your desired camera source. You will see a live preview of the input s[...]

ViewS tatio n User’ s Guide 51 The use of the Vi ewStation can b e expanded by co nnecting other equipment to it. You can conn ect a second televisio n monitor, a VCR, do cument camera, or CD player. See the Gettin g St arte d section for info rmation about conn ecting this equipmen t to your ViewStation. Using a Seco nd Monitor You can connect a[...]

Using Accesso ries 52 ViewS tatio n U ser’s Guide Using a Doc ument Camera You can use a document camera to take pictures of an object to send to the far- site. To use a document camera wi th your ViewStation, press NEAR on the remote twice. Then use the arrow buttons to highlight the document camera icon on the screen an d press the NEAR b utton[...]

View Stat ion Us er’s G uide 53 The ViewStation can be connected directly to a PC running Microso ft Windows or to a local area n etwork (LAN) to upgrade sof t ware, make PowerPoint pres entat ion s, or p erfo rm re mot e setu p an d diag nost ics. What Y ou Need • Micro soft W indows 95, 98 or NT • Desktop PC con nected to a LAN or laptop wi[...]

Connecting a PC 54 ViewSt ation Us er’s Guide 5. Press the right arrow b utton on the remote to go to the Setup ➢ LAN/ SNMP ➢ LAN/Intranet screen. 6. If y our LAN uses DHCP , press the UP arr ow on the remote to go to the DHCP field. Use the arro w b u ttons to set the DHCP sett ing to Client. This enables the V iewStation to obtain an IP add[...]

Connecting a PC 55 View Stat ion Us er’s G uide Connectin g a PC Directly to a ViewStation with N o LAN Connect ion To connect your ViewStation to a P C that is not on a LAN, fol low these step s: 1. Connect the blue-ti pped cabl e from the blue con nector on t he back of your V iewStation to the Eth ernet PC card of y our computer . Then turn on[...]

Connecting a PC 56 ViewSt ation Us er’s Guide 7. R ight-c lick on Pr operties. 8. The Netw ork box appears. Select the Conf iguration tab and then select TCP/IP . There may be more than o ne, so choose the one for you r LAN adapter and n o t your dial-up adapter .[...]

Connecting a PC 57 View Stat ion Us er’s G uide 9. Cli ck the P roperties button to display t he proper ties of TCP/IP and then sele ct the IP Addr ess tab . Make sure the Obtain An IP Address Automatically button is selected. Then click on OK. 10. Restart y our PC. 11. From the main calling screen of the V iewStation, highlight and select the Sy[...]

Connecting a PC 58 ViewSt ation Us er’s Guide 12. After yo ur PC reboot s, open Internet Ex plorer 3.02 or 4 .0 and under the V iew men u, select Internet Options, and t hen Security . It defaults to medium, which is the setting it should be in to comm unicate with the V iew Station. C lick on OK. 13. Enter the V iewStation’ s IP address in the[...]

Connecting a PC 59 View Stat ion Us er’s G uide 14. The W elcome web page will appear in the web browser on your PC.[...]

Connecting a PC 60 ViewSt ation Us er’s Guide[...]

ViewS tatio n User’ s Guide 61 The ViewStati on allows y ou to view an d present Microsoft P owerPoint 97 slides when it is con nected to a PC. You can conduct a p r esentation on th e ViewStati on or you can watch a presentati on from y our PC anywhere in t he world. All you have to know is the IP addres s of one of the ViewStations in th e vide[...]

Presen tat ions 62 ViewSt ation Us er’s Guide 3. The W elcome web page will appear . 4. Click on the V iew a Presentation icon and the slides will ap pear .[...]

Presen tations 63 View Stat ion Us er’s G uide Presen ting Sl ides Follow these steps to display a s lide presentation on the ViewStation: 1. On you r PC, open Int ernet Exp lorer 3.0 2, 4.0 or Net scape 4.5. 2. In the ad dress field, enter the IP ad dress of the V iewStation that you will display the slides on. T o find th e IP address of the V [...]

Presen tat ions 64 ViewSt ation Us er’s Guide 3. The W elcome web page will appear .[...]

Presen tations 65 View Stat ion Us er’s G uide 4. Click on the Select a Presentation icon and the following web page will appear .[...]

Presen tat ions 66 ViewSt ation Us er’s Guide 5. Click on the “Press Here to Select a Po werPoint Fil e” bu tton. A pcPresent application window will prompt you for a password. Enter a passwo rd if one has been estab lished for the vid eoconference. Then cli ck on OK . If the security of your bro wser is set to h igh, you will not be able to [...]

Presen tations 67 View Stat ion Us er’s G uide 8. Click on t he PcPresent b u tton and a windo w will indicate that your slides are being con verted to thumbnail s ketches. When the PcPresent windo w becomes full- screen again, y our thumbnails hav e been loaded in to the flash memory of t he V iewS tation. 9. Pick up the V iewStation’ s remote[...]

Presen tat ions 68 ViewSt ation Us er’s Guide[...]

ViewS tatio n User’ s Guide 69 The ViewStatio n has an embedd ed web server that allows you t o manage your unit from a remote PC on the same local area netwo rk (LAN). Using th e built-in web page, you can: • Run diagnosti c tests o n a system • Contr ol a syste m • Send messages to a s ystem • Change t he setup of a syst em • Place a [...]

Remote Man agement 70 ViewSt atio n User ’s Guide The following Welcome web page will ap pear in your browser.[...]

Remote Ma nagement 71 View Stat ion Us er’s G uide Click on the Syst em Information an d Management ico n and the following Manage System web page will appear. If you are prompted for a user name, enter admin. This is the default. If you want to add a passw ord for the unit when someone accesses it from th e web, go to the System Info ➢ Setup ?[...]

Remote Man agement 72 ViewSt atio n User ’s Guide Running Diagno stic T ests o n a System The Manage System web page contains the setup op ti ons for the ViewStation at the IP address you entered in the Address field of the browser. If you click on the Diagnose System icon o n the left side of t he page, t he followi ng web pag e will appear. Cli[...]

Remote Ma nagement 73 View Stat ion Us er’s G uide Control ling a Sys tem The interactive onscreen remote control can be accessed by cl icking on the Remote C ontrol i con on the left si de of the Sys tem Diagn ostics web p age. By clicking the onscreen buttons, you can cont rol most of the funct ions of a ViewStation. See the Gett ing S tart ed [...]

Remote Man agement 74 ViewSt atio n User ’s Guide Changin g the Setup of a ViewStation If you cl ick on t he Setup System icon on the left sid e of the Manage System web page, the follo wing web page will ap pear. Click on the set up icon that you want to change and the web page for that feature of the system will appear. See th e System Informat[...]

Remote Ma nagement 75 View Stat ion Us er’s G uide Remote ly Plac ing and Pa r tic ipatin g in V i deo Ca lls When you click on the Place A Call icon from the Manag e S ystem web page, the Dial a Video Call web page will ap pear. It is a fully integrated call center. You can type a v ideo number into the Number A or Number B field to place a call[...]

Remote Man agement 76 ViewSt atio n User ’s Guide[...]

ViewSt atio n User ’s Guide 77 lThe ViewStation is T.120- compliant and supports data con ferencing when paired with either a ShowStation IP or NetMeeting. Data conf erencing features are only available o n point-to- point video calls an d are off by default. Usi ng a ShowSta ti on I P The ShowS tation wor ks best when you have t wo ViewStations,[...]

Data Con feren cing 78 ViewSt atio n User ’s Guide 4. From the main calling screen, go to the System Info ➢ Setup ➢ Data Conferencing screen . 5. Enter the name of the Sho w Station and return to the main calling screen by pressing the CALL•HANG-UP button on the remote. 6. Place a vi deo call between the tw o V iewStations . If you do not k[...]

Dat a Conf erenc ing 79 View Stat ion Us er’s G uide Using NetM eetin g with a ViewStation Microsoft NetMeeting is suppo rted in-band throug h the ViewStati on. To u se NetMeeting, your PC must be connect ed directly ( or via your LAN) t o your ViewStation. See the Connecting a PC s ection for m ore informatio n. NetMeeting data is transmitt ed f[...]

Data Con feren cing 80 ViewSt atio n User ’s Guide 2. Click on the NetMeeting icon and enter your name in the User Name field of the dialog box (do not use admin as the user name). If you ha ve a slide- vie wing password, enter it in the Password field . If you do not remember it, you can f ind it on the System Info ➢ Setup ➢ Security screen [...]

ViewS tatio n User ’s Gu ide 81 The software on y our ViewStation can be upg raded either via ISDN or over your local area n etwork (LAN). Upgradin g V iewStation Softw are Via ISDN From a ViewStation with software vers ion 4.0 or higher, y ou can place a video call to a nother un it (with vers ion 4.0 or high er software) and upgrade its softwar[...]

Upgra d ing S oft ware 82 ViewSt atio n User ’s Guide Upgrading Vi ewStatio n Softw are over the L AN You can use the Polycom Soft Update applicati on to update your software over the LAN. SoftUpdate will only upg rade your software if it is more r ecent than Version 1.4. Follow the s teps below to upgrade your software. 1. Make sure your P C is [...]

Upgr ading Softw are 83 ViewS tat ion U ser ’s G uide 7. A dialog box will prompt you for the IP address of y our V iewStation. If you hav e an admin istration password, enter it here. Click on the OK button if you don’ t hav e one. 8. Soft Update w ill locate you r V ie wStation on the netw ork and pro vide the basic information . In the Updat[...]

Upgra d ing S oft ware 84 ViewSt atio n User ’s Guide 9. When the V ie wStation beg i ns the s oftware up grade process, th e following screen will appear . 10. As the so ftware is being upgraded, you will be info rmed of its progress. When it is f inished, click t he OK b utton and you are d one. 11. Print the ReadMe First f i le. It contains in[...]

View Stat ion Us er’s G uide 85 You can fi nd out ev erything ab out your ViewStation by selecting the S ystem Info icon on the main callin g screen. If you want to find out m ore, highlight the Setup & Diagno stics icon and press the SELECT button on the remote. V iewStatio n Diagnosti cs To run di agnosti cs from your PC, see the Remo te Ma[...]

System Info rmation 86 ViewS tat ion U ser ’s G uide 3. T o go back to the Diagnostics s creen, use the arr ow b uttons on the remote to highlight the Menu icon and then pres s the SELECT b utton. 4. T o return to the main callin g screen at any time, press the CALL•HANG-UP button on the remote. Network Statistics The Networ k Statisti cs scree[...]

System In formation 87 ViewS tatio n U ser’s Guide Advanced Network Statistics The Advanced Network Statistics screen contains information ab out the status of your cal l. It des cribes how fast aud io and video is coming in and go ing out during a call. Call Status The Call Status screen allows you to determin e if one of the far-site’s ISDN c[...]

System Info rmation 88 ViewS tat ion U ser ’s G uide Color Bar The Color Bar screen allo ws you to test the color setti ngs of your televisio n monitor. Wh ile you are viewing th e color bar, find the controls on the television monitor that allow you to adjust its colors. Press any bu tton on the remote to return to the Color Bar screen . Then hi[...]

System In formation 89 ViewS tatio n U ser’s Guide The Audio Meter screen indicates the audi o level of all au dio inputs connected to the ViewStation. Near -End Loop The Near-End Loop s creen allows you to test the encod er/decoder of your unit. This can help you di agnose a problem with a vide o call. If you send a near-end loop during a call, [...]

System Info rmation 90 ViewS tat ion U ser ’s G uide Far -End Loop The Far-End Loop screen allows you to test the communication quality from point to point. However, this only works while yo u are in a call. To stop the loop, press any button on the remo te. Then highlight the Menu icon to return t o the Diagnostics screen. Reset System The Reset[...]

System In formation 91 ViewS tatio n U ser’s Guide How to C heck the Setup of Y our V iewStation The ViewStation allows you to see your initial configuration when you first set up your unit. You can chang e the setup at any time, either on the ViewStation or from your P C. To check the setup of a parti cular ViewStat ion from you r PC, see the Re[...]

System Info rmation 92 ViewS tat ion U ser ’s G uide General Setup The General S etup screen cont ains th e basic informat ion regar ding you r ViewStation. You can change this info rmation at any time. If you want more technical explanations in yo ur error messages, you can select Ex pert in the Help Level field. I f you want to s et a limit o n[...]

System In formation 93 ViewS tatio n U ser’s Guide LAN/SNMP The LAN/SNMP screen contains informatio n that is of interest to the system administrator. This information enables th e network to identify your ViewStation. LAN/Intranet The LAN/Intranet screen is where yo u would change the DHCP setting for your ViewStation. If it is connected to a LA[...]

System Info rmation 94 ViewS tat ion U ser ’s G uide SNMP In addition to syst em administration inf ormation, the SNMP Setu p screen contains the name of the person who s et up yo ur ViewStatio n. If you h ave a problem that you cannot solve, they may be able to help you. Data Co nferencing If you have a ShowStation documen t camera connected to [...]

System In formation 95 ViewS tatio n U ser’s Guide Phone/Audio The Telephone & Audio screen contains information abo ut the analog telephone connected to your ViewStation. It als o allows you to mute incoming calls so that the ringi ng soun d won’t d i sturb yo u. You can adjust the v olume of the sound s that the ViewStation makes when you[...]

System Info rmation 96 ViewS tat ion U ser ’s G uide Primary Camera allows you to specify which camer a will be selected wh en the V iewSt ation is po wered on. PI P Always On al lows you to have the p i cture-in- picture (PIP) displayed at all times or o nly when the ViewStation needs to display the basic setup elements. Backlight Compens ation [...]

System In formation 97 ViewS tatio n U ser’s Guide Software/Hardware The Software screen con t ains the serial numb er for your ViewStation. If you need to upgrade your software in the future, you may be asked for this information. See the Upgrading Software section of this manual for detail s about u pgrading the software on your ViewStat ion. T[...]

System Info rmation 98 ViewS tat ion U ser ’s G uide The Hardware screen contains infor mation about the type of camera inside the ViewStation, the technology it uses to send th e video in your call s, and the version of your mi crophone. The Update screen can only b e accessed if you are in a video call and trying to update another ViewStation?[...]

View Stat ion Us er’s G uide 99 This section discusses setup and operation that is specific to the ViewStation 512 and MP models. The V iewStation 5 12 allows you to con nect up to f our ISDN line s to cond uct videoconf erences at a maximum 512kbp s. In addition to the standard eq uipment that is ship ped with all models of the ViewSt ation, the[...]

ViewStation 512/MP 100 ViewSt ation Us er’s Guide During a call, the ViewStation 512 a nd MP displays two circular call progress indicators per available ISDN line. Each indicator represents one channel of an ISDN line. In the illust ration below, the call is attemp ting to use all eight channels from fou r available ISDN lines. Callin g Spee d a[...]

ViewStation 512/MP 101 ViewSt atio n User ’s Guide When you first connect th e IMUX mo dule to th e ViewStation u nit and av ailable ISDN lines, the red status light on to p of the IMUX module will light. The green line connection indicators for lines 2 , 3, and 4 will light, and the indicator for line 1 will flicker for a moment, then become ste[...]

ViewStation 512/MP 102 ViewSt ation Us er’s Guide Highlight and select the IMUX Information icon and press the SELECT button on the remot e to configu re your IMUX module. Highlight and select the Numbers icon to go to the ISDN Video Nu mbers screen. Use the numeric k eypad on the remo te to enter the area or STD cod e and the ISDN numbers assig [...]

ViewStation 512/MP 103 ViewSt atio n User ’s Guide On the Advanced Dialing screen, you can define how each ISDN channel will be dialed. Normally, channels are dialed in parallel. The Dialing Speeds scr een allows you to specify the dialing speeds that will b e available when you place a call. Us e the arrow buttons on the remote to highlight the [...]

ViewStation 512/MP 104 ViewSt ation Us er’s Guide The Audio Quality Preference screen allows you to choose an audio protocol. G.722 aud io deliver s higher quality audio, bu t uses 48kb ps of the video bandwidth. G.7 28 delivers tel ephone quality au dio and uses only 16kbps of t he video band width. To s et the audio protoco l, use the + and - b[...]

ViewStation 512/MP 105 ViewSt atio n User ’s Guide To enter SPIDs manu all y rather than detecting them automatically, enter the numbers for each available line in the spaces for each line. Note that each available line can have two S PID numbers . ISDN Switch On this screen you specify what type of switch your ISDN line is on. If the Auto- Detec[...]

ViewStation 512/MP 106 ViewSt ation Us er’s Guide Main Call ing Screen If your ISDN lines are not properly configured, th e main calling screen will display an ISDN checking icon in addition to the stan dard icons. This icon displays one line indicator for each line the ViewStation detects and attempts to connect. The ViewStation 512 and MP check[...]

ViewStation 512/MP 107 ViewSt atio n User ’s Guide Placing a Call with the ViewStation 512 Once you select the Video C all icon, you are ready to mak e a manually dialed video call . Use the Video Phone screen to manuall y enter the IS DN numbers of the party being call ed. Some calls require th e input of two diff erent ISDN numbers. If y ou use[...]

ViewStation 512/MP 108 ViewSt ation Us er’s Guide 4. T o select a calling speed, hi ghlight the Speed Ind icator Icon, press SELECT , then use the UP and DOWN arro w buttons to select a speed from the list that appears onscreen. The number of con nected ISDN lines and the selections made o n the Dialin g Speeds sc reen will determin e the speeds [...]

ViewStation 512/MP 109 ViewSt atio n User ’s Guide 7. T o end the call, press the CALL•HANG-UP button on the remote , which takes you to the Call Han gup Choices screen . 8. Use the arro w keys to highlight t he Disconn ect V ideo Call icon and press SELECT . If you high li ght the icon b ut do not press SELECT , the call will disconnect automa[...]

ViewStation 512/MP 110 ViewSt ation Us er’s Guide Placing a Multi-Point Call with the V iew Station MP To place a multi-point video call, follo w these steps: 1. From the main callin g screen, highlight the V i deo Call icon and press the SELECT b utton. 2. Enter the number of the f irst party in your call in the V ideo Phone screen and change th[...]

ViewStation 512/MP 111 ViewSt atio n User ’s Guide 3. Once the call is co nnected, press the CALL•HANG-UP b utton on the remote to get to the Call Hang up Choices s creen. Highlight the Add a V ideo Call icon. The number of call progress indicators indicates the number of ISDN channels that are used in this call. 4. Repeat this pro ces s until [...]

ViewStation 512/MP 112 ViewSt ation Us er’s Guide 4. When the following screen appears, highlight th e Multi-Site icon an d press the SELECT button on t he remote. 5. The cur sor automatically appears in the Nam e field. Th is is the fi eld that contains the name of the meeting or site you will be calli ng in this entry . Y ou cannot enter any ot[...]

ViewStation 512/MP 113 ViewSt atio n User ’s Guide 6. When the keyboard d isappears from the s creen, scroll d own to the Speed fi eld. If you want to change the speed, press the the SELECT button on the remote while th is field is highlighted. Us e the arrow bu tt ons on t he remote to select a speed from the list and press th e SELECT butto n o[...]

ViewStation 512/MP 114 ViewSt ation Us er’s Guide 8. Fro m the address bo ok, select en t ries t o put in your multi-poin t address meeting. Highlight the s ite that you wan t to add and pr es s the SELECT b u tton on the remote. This will add the site to yo ur meeting. The orange highlighted box will return to the Add/ Change Entry screen. 9. Us[...]

ViewStation 512/MP 115 ViewSt atio n User ’s Guide • Discussion Mode. In Discussion mode, all of the s ites can see e veryone in the meeting at the same time. Th i s feature is sometimes referr ed to as continuo us pr esence or Hollywood Sq uar es . If you a re using a single-monitor sys tem, the monitor screen will display three or four windo [...]

ViewStation 512/MP 116 ViewSt ation Us er’s Guide Follow these s teps to switch multi-poi nt meeting modes: 1. From th e main calling screen, h i ghlight the System Info i con and pres s the SELECT b utton on the remote. If you are switching modes during a multi-point call, press the MENU button to go to the main calling screen. 2. Go to Setup &a[...]

ViewStation 512/MP 117 ViewSt atio n User ’s Guide V iewStation 512/ MP Diagnostic s Network Statistics The Netwo rk Stati stics sc reen descr ibes the vi deo and aud io protocols an d the speeds at which your call will travel over the netwo rk and to the party you are calling. You can als o check the status of your call. Advanced Network Statist[...]

ViewStation 512/MP 118 ViewSt ation Us er’s Guide Call Status The Call Status screen al lows you to determ i ne if one or mo re of the far-s ite’s ISDN channels consistently fails to connect. If you highlight one of the call progress indi cators, th e ISDN number for that channel will a ppear. You can compare this num ber with the number you di[...]

ViewStation 512/MP 119 ViewSt atio n User ’s Guide The Audio Meter screen indicates the audi o level of all au dio inputs connected to the ViewStation. Near -End Loop The Near-End Loop screen allows you to see how a far-site would see and hear you. Thi s can help yo u diagnose a pro blem with a video call. If you sen d a near- end loop durin g a [...]

ViewStation 512/MP 120 ViewSt ation Us er’s Guide Far -End Loop The Far-End Lo op screen allows you t o find out whether or not your audio and video is g oing out and coming back properly. However, this onl y works w hile you are in a call. To st op the lo op, press any button on the rem o te. Then highlight the Menu icon to return to the Diag no[...]

ViewStation 512/MP 121 ViewSt atio n User ’s Guide V i ewStation 512/ MP Setup You can chang e the configuration of your ViewStati on 512 or MP at anytime. To make changes, select the System Inf o icon from the main calling screen and then select the Setup icon. The follo wing screen will app ear, which contains the configu ration infor mation fo[...]

ViewStation 512/MP 122 ViewSt ation Us er’s Guide IMUX Information If you select the IMUX Information icon, you can select the icons on the following screen to recon figure the way your calls are placed. Upgrading Y our V iewStation 512 to an MP To upgrade yo ur ViewStation, you m u st get the MP upgrade so ftware from your reseller. Once you hav[...]

ViewS tatio n User’ s Guide 123 r Symptom Cause Solution Aud io Not e nough vo lume during a call. Volume s et too lo w on th e View Stat ion. T urn up th e ViewStati on volume us ing the remote c ontrol . Volume s et too lo w on th e monitor. Turn up the volume on your monitor or exter nal amplifi er. ViewSt atio n st artu p musi c plays throu g[...]

Trou blesho otin g 124 ViewSt ation Us er’s Guide Sym ptom C au se Solu tio n Near -sit e or far-s ite can not hear or see the VCR audio . VCR input is no t selected. Turn on the VCR inpu t by selectin g the NEAR key tw ice and sel ect ing the VC R icon. Video Pictu re is bl ank on the main monitor. System goes to ‘s leep ’ mode after 10 mi n[...]

Troubles hooting 125 ViewSt atio n User ’s Guide Symptom Cau se Solution Network and C ommunicati ons Line S tatus ico ns do not go away so video calls cann ot be m ade . ISDN line is not presen t. Check t he ISDN line conn ection s. The ViewSta tion ha s an S /T in terface and requ ires an NT1 t o be conn ected betw een the View Statio n and y o[...]

Trou blesho otin g 126 ViewSt ation Us er’s Guide Sym ptom C au se Solu tio n IMUX 512 (I nverse M ultiplex er) Canno t dial remote system in BONDING 384K calls Call pro gress circ les only sh ow blu e or yell ow. Start by calling the far -site at 1x64 or 2 x 6 4 K . T h i s w i l l v e r i f y i f t h e p r i m a r y number is correct. If these [...]

Troubles hooting 127 ViewSt atio n User ’s Guide Symptom Cau se Solution Present ations Web b rowser does not allow s howi ng Po werPoi nt presentati ons from the PC to the Vie wStation. Wrong version of we b browse r. Prese nting Powe rPoint slid es works wi th Microsof t Interne t Explo rer vers ion 3.0 2 or higher on W indows 95 and Wi ndows N[...]

Trou blesho otin g 128 ViewSt ation Us er’s Guide Sym ptom C au se Solu tio n General Problems Slow bli nking gree n light appear s on th e fro nt of the View Stat ion. T he system is sleepi n g. Syste m is in po wer s ave sleep mod e. Th is is normal . The system will wa ke up on any action fr om the rem ote contro l or on a n incoming ca ll. Re[...]

View Stat ion Us er’s G uide 129 If you are not connected to an internal phone system, called a PBX, you will need to conn ect the ISDN cables from you r ViewStation to the IMUX module to the NT-1 device, which is connected to an ISDN wall jack. Once everything is connected, their lights will indicate whether or not t hey are connected properly. [...]

ISDN Inform ation 130 ViewSt ation Us er’s Guide On a Motorola NT 1D, you s hould see t he following status lights when yo ur ISDN lines are properly con n ected. The dip sw itche s sh ould be set as fo llows : On an Alpha Telecom (AT1 ) UT620F, you should see the following s tatus lights when your ISDN lines are proper ly connected. The dip swit[...]

ISDN Informati on 131 View Stat ion Us er’s G uide ISDN Switches Dep endi ng on th e ty pe of ISD N li nes you are usi ng, y our se rvic e pr ovid er m ay assign zero, one, o r two SPIDs per line. ISDN Errors The following t able describes ISDN standard caus e values that are s ent from the ISDN switch to the rou t er to indicate ISDN call status[...]

ISDN Inform ation 132 ViewSt ation Us er’s Guide 19 No ans wer from user (user alert ed) The destinati on fails to complete the connection within the prescribe d time after respond ing to the connectio n request. T he proble m occurs a t the remote end of the co nnection. 21 Ca ll rejected The des tination reject s the ca ll for a n unk nown reas[...]

ISDN Informati on 133 View Stat ion Us er’s G uide 57 Bearer cap ability no t authorized The caller has reque sted a b earer ca pabili ty that the ne twork can provide, but the user is not authorized to use. This might be a subscr ipti on problem. 58 Bearer cap ability no t presently availa ble The ne twork no rmal ly pr ovides t he req uested b [...]

ISDN Inform ation 134 ViewSt ation Us er’s Guide 95 Invalid me ssage, unsp ecif ied An in valid m essage was receiv ed, and no standa rd caus e app lies. T h i s i s u s u a l l y d u e t o a D - c h a n n e l e r r o r . I f t h i s e r r o r o c c u r s syst ematical ly, re port it to y our ISDN ser vice pr ovider. 96 Mandat ory info rmation el[...]

ViewS tatio n U ser’s Guide 135 A accessories document camera, 52 second monitor, 51 ShowStati on IP, 52 VCR, 51 address boo k adding an en try, 37 creating multi-site entr ies, 111 deletin g an entry, 42 editing an entry, 41 placing a call, 39 advanced net work statis tics for ViewStat ion 512 and MP, 117 audio, testing (for the ViewS t ation 51[...]

Index 136 ViewSt atio n User ’s Gu ide D data conferencin g 77 setup infor mation, 94 usin g a Show Sta tion IP, 7 7 using NetMeeting, 79 DHCP, 54 diagnostics advanced netw ork statis tics, 87 audio audio m eter, 89, 11 9 gene rate tone , 88 call status, 87 color bar, 8 8 during a vi deo call, 8 6 far end loop, 90 from th e ViewStation, 85 from t[...]

Index 137 ViewS tatio n U ser’s Guide N name of you r system, 19 network statistics f or ViewStation 512 and MP, 11 7 NT-1 (definition), 14 NT-1, st atus indicator information, 129 P passw or ds for the web s erver, 71 on the Security s creen, 96 PC, connecting to a ViewStation 53 no LA N co nnec tion, 55 on a L AN, 53 requirem ents, 53 PIP (defi[...]

Index 138 ViewSt atio n User ’s Gu ide SNMP status, 94 SoftUpdate application, 82 software (on the ViewStation) set up information, 97 software upgrades connecting a PC to the ViewStation, 53 enabling MP capabilities, 97, 122 over ISD N, 81 over the LAN, 82, 98 passw ord locati on, 96 requirem ents, 82 sound, adjus ting, 47 sound, t esting, 88, 1[...]

Index 139 ViewS tatio n U ser’s Guide W web server (in the ViewStation) 6 9 accessing, 69 changing the setup of a ViewStation, 74 controlling a system fr om the web, 73 Dial a Video Call web page, 75 General Setup we b page, 74 Manage Syst em web page, 71 plac ing c alls f rom the web, 7 5 remote di agnostics, 72 sending messages to a ViewStation[...]

Index 140 ViewSt atio n User ’s Gu ide[...]