Polycom 3725-76302-001O manual

6.1 | June 2014 | 3725-76 302-001O Operations Guide Polycom ® RealPresence ® DMA ® 7000 System[...]

2 Copyright © 2014, Polycom, Inc. All ri ghts reserved. No part of this document may be reproduced, translated into another language or fo rmat, or transmitted in any form or by any me ans, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA Polycom®, [...]

Polycom, Inc. 3 Content s Polycom ® RealPresence DMA ® 7000 System Overview . . . . . . . . . . . . . . . . . . . 15 Introduction to the Polycom RealPr esence DMA System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 The Polycom RealPresence DMA System’s Primary Funct ions . . . . . . . . . . . . . . . . . . . . 15 The Polycom RealP[...]

Contents Polycom, Inc. 4 System Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Security Certificates Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 How Certificates Work . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents Polycom, Inc. 5 Logging Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Alerting Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Local Cluster Configurat ion Procedur es . . . .[...]

Contents Polycom, Inc. 6 MCU Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 MCUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Considerations when using MCUs with the RealPresence DMA system .[...]

Contents Polycom, Inc. 7 Resource Management System Pa ge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Join Resource Management System Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Resource Management System Integration Procedur es . . . . . . . . . . . . . . . . . . . . . . . . 181 Ju[...]

Contents Polycom, Inc. 8 The Default Dial Plan and Suggestions for Modifications . . . . . . . . . . . . . . . . . . . . . . . . 241 Add Dial Rule Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244 Edit Dial Rule Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents Polycom, Inc. 9 Edit Territory Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 6 Network Clouds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297 Add Network Cloud Dialog Box . . . . . . . . . . . . . . . [...]

Contents Polycom, Inc. 10 Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336 Network usage data export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336 CDR export . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents Polycom, Inc. 11 Alert 2401 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349 Alert 2402 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349 Alert 2601 . . . . . . . . . . . . . . . . . . . . . .[...]

Contents Polycom, Inc. 12 Alert 3803 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361 Alert 4001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361 Alert 4002 . . . . . . . . . . . . . . . . . . . . . .[...]

Contents Polycom, Inc. 13 Backup and Restore Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376 Upgrading the S oftware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380 Basic Upgrade Procedures . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents Polycom, Inc. 14 SNMP Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419 SNMP Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 20 SNMP Versions . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Polycom, Inc. 15 Polycom ® RealPresence DMA ® 7000 System Overview This chapter provides an overview of the Polycom ® Distributed Media Applica tion™ (RealPresence DMA ® ) 7000 system. It includes these topics: ● Introductio n to the Polycom RealPres ence DMA System ● Polycom Solution Support ● Working in the Polycom RealPresence DM A S[...]

Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 16 The Polycom RealPresence DMA system integrates with your Microsof t® Ac tive Directory®, automating the task of provisionin g users with virtual meeting rooms ( VMRs ), which are available for use at any time for multipoint video conferencing. Combined with it s advanced resou [...]

Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 17 ● Billing and usage data retrieval ● Resource avail ability queries The API uses XML encoding over HTTPS transpo rt an d adheres to a Represent ational S tate T ransfer (REST) archit ecture. T o browse th e RealPresence Plat form API reference documentatio n, in your web brow[...]

Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 18 For multipoint conferen cing, the MCU doesn' t have to do processing-inten sive mixing and transcoding to optimize the experience for each devic e. In stead, it simply passes the video stream from each device to each device, including the enhancement layers that provide the [...]

Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 19 ● Ability to ping the ot her server ’s public physical addr ess ● Ability to p ing the d efault ga teway In the event of a tie, the server alread y hostin g the public virtual addr ess wins. Failover to the backup serv er takes about five seconds in th e event of a gr acefu[...]

Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 20 System Cap abilities and Constraint s The following capabilities and constraint s apply to the entire supercluster: ● Number of sites: 500 ● Number of subnet s: 5000 ● Number of cl usters in a supercluster: 5 (not countin g an integr ated Polycom Re alPresence Reso urce Man[...]

Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 21 ● Number of IRQ messages sent per second: 100 ● Number of history records ret ained per cluster:  500,000 registration history  2,000,000 registratio n signaling history  500,000 call history  12,500,000 call sign aling history  200,000 conference history  1[...]

Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 22 The tabl e below lists the remote port s to which th e Polycom RealPresence DMA system may connect, depending on signalin g and security settings, integrations, and system configura tion. 8444 TCP HTTPS. Superclu ster communication. 8989 TCP LDAP . OpenDJ replic ation (su perclus[...]

Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 23 Polycom Solution Support Polycom Implement ation and Ma intenance services pr ov ide suppor t for Polycom solution compone nts only . Additional services for supported third- party Unifi ed Communications (UC) envir onments integrate d with Polycom solutions ar e available from P[...]

Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 24 Field Input Requirement s While every ef fort was made to internationa lize th e Polycom RealPresen ce DMA system, not all system fields accept Unicode entries. If you wor k in a langua ge other than English , be aware that some field s accept only ASCII characters. Settings Dial[...]

Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 25 MCU > MCUs 1 • • MCU > MCU Pools 1 • • MCU > MCU Pool Orders 1 • • Site S tatistics 1 • • Site Link S tatistics 1 • • Site T opology > Sites 1 • • Site T opology > Site Links 1 • • Site T opol ogy > Site-to-Site Exclusions 1 • • S[...]

Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 26 Maintenance System Log Files 4 • • T roubleshooting Utilitie s > Ping, Traceroute, T op, I/O S tats, SAR, NTP S tatus • Shutdown and Restart • Software Upgrade • Backup and Restore • Admin > Conference Manager > Conference Settings • Conference T emplates ?[...]

Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 27 Admin > Login Policy Settings > Local Password • Session • Local User Account • Banner • Access Policy Settings • Admin > Local Cluster > Network Settings • Signaling Settings • T ime Settings • Licenses • Logging Settings • • SNMP Settings • S[...]

Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 28 Open Source Sof tware License Information Refer to the Polycom RealPresence DMA 7000 System Offer of Ope n Source Soft ware for a list of the open source software p ackages used in the Polycom RealPr esence DMA system, the applicable license for each, and the internet addres s wh[...]

Polycom, Inc. 29 Polycom ® RealPresence DMA ® System Initial Configuration Summary This chapter d escribes the configur ation tasks required to complete your implemen tation of a new Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system once installatio n and initial network configuration ar e complete. This chapter as[...]

Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 30 Add Required DNS Records for the Polycom RealPresence DMA System Y our Polycom RealPresence DMA syst em must be access ible by its host name(s), not just its IP address(es), so yo u (or your DNS administrator) must create A (add ress) resource records (RRs) for IPv[...]

Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 31 ● SRV records for ea ch transport pr otocol that identi fy the host names of the SIP proxies that service a part icular domain. Configure these statically to point to the ho st names of the Call Servers in the domain. Here are example records for two clusters: T [...]

Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 32 specify is the one in the Call server sub-domain controlled by RealPrese nce DMA field on the Embedded DNS page. Here are ex ample re cords for tw o two-serv er clusters: callservers.example.com. 864 00 IN NS dma-asia-server1.exampl e.com. callservers.example.com. [...]

Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 33 License the RealPresence DM A System, Appliance Edition Y ou should have received either one or two license numbers for ea ch cluster , depending on whether yo u ordered a single-ser ver or two-server cluster . Y ou must obtain an activation ke y code for each serv[...]

Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 34  Enable and configure SIP digest authen tication.  Enable and configure special ha ndling for untrusted (“una uthorized” or “guest”) calls from SIP session border controllers (SBCs). T o set up signaling, follow the procedure in Configure Signaling on[...]

Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 35 3 Assign the Administrator ro le to your named enterpr ise account, and remove the Polycom RealPresence D MA system’s user roles ( see User Roles Overview on page 301) from the se rvice account use d to integr ate with Active Directory . See Connect to Microsof t[...]

Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 36 Y ou must organize MCUs configured as conferencing resources into one or more MCU pools (logical groupings of media server s). Then, you can define one or more MCU pool orders th at specify the order of preference in which MCU pools are used. Every confer ence room[...]

Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 37 Before integrating with Active Director y , be sure that one or more DNS servers are specified (this should have been done during inst allation and initial setup). See Network Settings on p age 63. If you’re deploying a supercluster of multiple g eographically di[...]

Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 38 When you add a custom confer ence room to a user (e ither local or enterpri se), you can choose which template that conference room uses. T o add conference templates, se e Conference T emplates Proce dures on p age 216. T o change conferen ce settings, see Confere[...]

Polycom, Inc. 39 System Security This chapter descr ibes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system security topics: ● Security Certificates Overview ● Certificate Settings ● Certificate Procedures ● Security Settings ● The Consequences of Enabling Maximum Secur ity Mode ● Login Polic[...]

System Security Polycom, Inc. 40 How Certificates Are Used by th e Polycom RealPresence DMA System The Polycom RealPresence DMA system uses X.509 certificates in the following ways: 1 When a user logs into the Polycom RealPr esence DM A system’ s browser-based manageme nt interface, the Polycom RealPresence DMA system (server) offer s an X.509 ce[...]

System Security Polycom, Inc. 41 2 When the Polycom RealPresence DMA system connec ts to a Microsoft Active Directory server , it may present a certif icate to the server to identify itself. If Active Directory is configured to require a client certificate (this is not the default), the Polycom RealPresence DMA system offers th e same SSL server ce[...]

System Security Polycom, Inc. 42 Frequently Asked Questions Q. Is it secure to send my certificate request through email? A. Y es. The certificate request, sig ned certificate, intermedia te certif icates, and author ity certificates that are sent through email don’t cont ain any secre t information. There is no security risk in lettin g untruste[...]

System Security Polycom, Inc. 43 Certificate Settings The following table describes th e fields on the Certificate Settings pa ge. Column Description Enable OCSP Enables the use of On line Certificate S tatus Protocol as a means of obtaining the revocation status of a certif icate presented to the system. If OCSP responde r URL is not specified, th[...]

System Security Polycom, Inc. 44 See also: Security Certificates Overview on page 39 Certificate Signing Request Dialog Box on page 44 Add Certificates Dialog Box on page 45 Certificate Details Dialog Box on page 45 Certificate Procedures on page 46 Certificate Information Dialog Box The Certificate Information dialo g box appears when you click Cr[...]

System Security Polycom, Inc. 45 Add Certificates Dialog Box The Add Certif icates dialog box appears when you click Add Cert ificates in the Actions list. It let s you install signed certificates or certific ate chains. Y ou can do so in two ways: ● Upload a PFX, PEM, or P7B certificate file. ● Paste PEM-format certificate text into the dialog[...]

System Security Polycom, Inc. 46 See also: Security Certificates Overview on page 39 Certificate Settings on p age 43 Certificate Procedures Certificate procedures include the following: ● Install your chosen certificate authority’s public certificate , if necess ary , so that the Polycom RealPresence DMA system trusts that certificate auth ori[...]

System Security Polycom, Inc. 47 2 If you’re using a certificate authority that isn ’t lis ted, obt ain a copy of your cer tificate authority’ s public certificate. The certificate must be either a single X.509 certif icate or a PKCS#7 certificate chain. If it’ s ASCII text, it’s in PEM format, and start s with the text -----BEGIN CERTIFI[...]

System Security Polycom, Inc. 48 5 Copy the entire co ntents of the Encoded Request box (including the text -----BEGIN NEW CERTIFICATE REQUEST----- and -----END NEW CERTIFICATE REQUEST----- ) and submit it to your certificate authority . Depending on the certificate author ity , your CSR may be submitted via email o r by pasting into a web pag e. 6[...]

System Security Polycom, Inc. 49  If you have a PFX, P7B, or si ngle certificate file, click Upload certificate , enter the password (if any) for the file, and brow se to the file or enter the path and file name.  If you have PEM-format text, copy the certificate text, click Paste certifica te , and paste it into the text box be low . Y ou c [...]

System Security Polycom, Inc. 50 3 In the Actions list, select Display Details and confirm that you’ve sele cted the correct certificate. Then click OK . 4 In the Actions list, select Delete Certificate . 5 When asked to confirm, click Ye s . A dialog box informs you that th e certificate has been deleted. 6 Click OK . 7 Click Rest art to Apply S[...]

System Security Polycom, Inc. 51 The following table describes th e options in th e Security Settings pa ge . Caution: High Secur ity Setting Recommended We recommend always using the High security setting unless you ha ve a specific and compellin g need to allow one of the insecure capabilities. We recommend the Maximum security setting only fo r [...]

System Security Polycom, Inc. 52 Allow unencrypted connections to the Active Directory Normally , the Polycom RealPresence DMA system connects to Active Directory using SSL or TLS encryption. But if the Active Directory server or servers (including domain con trollers if you import global groups) aren’t configured to support encryption, t he Poly[...]

System Security Polycom, Inc. 53 Skip certificate validation for server connecting Normally , when the Polycom RealPresence DMA system connects to a server , it validates that server ’s certificate. This option configures the system to a ccept any c ertificate presented to it without validating it. We recommend using valid certificates for all se[...]

System Security Polycom, Inc. 54 T o change the security settings 1 Go to Admin > Local Cluster > Security Settings . 2 T o switch from a custom setting back to the recommended security mode, click High security . 3 T o switch from the re commended security mode to a custom setting: a Click Custom security . b Check the unsecure d network acc[...]

System Security Polycom, Inc. 55 See also: System Security on page 39 Certificate Settings on page 43 Login Policy Settings on page 57 Reset System Passwords on page 61 The Consequences of Enabling Maximum Security Mode Enabling the Maximum security setting is irreversible an d has the following significant consequence s: ● All unencrypted protoc[...]

System Security Polycom, Inc. 56 ● If the system is integrat ed with Mic rosoft Active Directory , only one local user can have the Administrator role, and no local users can have the Provisioner or Auditor role. If there are multip le local administra tors when you enab le Maximum security , the system prompts you to choose one local user to ret[...]

System Security Polycom, Inc. 57 Enabling File Uploads in Maximum Security with Mozilla Firefox The Mozilla Firefox browser uses its own certificate da tabase instead of the certificate database of the OS. If you use only that browser to access the Polycom Real Presence DMA system, the certificate(s) needed to securely connect to the system may be [...]

System Security Polycom, Inc. 58 Local Password The Local Password page let s you increase syst em security by specifying age, length, and complexity requirement s for the pa sswords of local administrator , auditor , and provisioner users. These rules don’t apply to conferencing user s’ confer ence and chairp erson p asscodes, or to Active Dir[...]

System Security Polycom, Inc. 59 See also: System Security on page 39 Login Policy Settings on page 57 Local User Account The Local User Account page let s you increase system security by: ● Locking out users who have exceeded the specifi ed number and fr equency of login fa ilures. The system locks the account either indefinitely or for th e len[...]

System Security Polycom, Inc. 60 Banner A login banner is a messa ge that appears when us ers attempt to access the system. They must acknowledge the message befo re they can log in. The Banner p age let s you enable the banner and select or cre ate the message it displays. The message may contain up to 1500 characters. If th e system is in Maximum[...]

System Security Polycom, Inc. 61 See also: System Security on page 39 Security Settings on page 50 The Consequences of Enabling Maximum Secur ity Mode on p age 55 Login Policy Settings on page 57 Reset System Passwords on page 61 Reset System Passwords In an extremely high-security en vironment, security compliance policies may require that all p a[...]

System Security Polycom, Inc. 62 5 W ait a few minutes to log back in. See also: System Security on page 39 Security Settings on page 50 The Consequences of Enabling Maximum Secur ity Mode on p age 55 Login Policy Settings on page 57 Access Policy Settings on page 60[...]

Polycom, Inc. 63 Local Cluster Configuration This chapter descr ibes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system configuration topics: ● Network Settings ● T ime Settings ● Licenses ● Signaling Settings ● Alerting Settings ● Logging Settings ● Local Cluster Configurat ion Procedur es[...]

Local Cluster Configura tion Polycom, Inc. 64 Caution: Network Settings Chan ges Require a Restart Changing some network settings (h ost names, IP addresses, or do mains) requires a system restart and terminates all active conferences. If the system is using a CA-provided identity certif ica te, changing some network settings (host names or IP addr[...]

Local Cluster Configura tion Polycom, Inc. 65 System split network setting Specifies whether to combine or split the syste m’s management and signaling interfaces. If the same network will be used for both management (administrative access) and signalin g, the signaling IP addresses a nd Shared Signaling Network Settings section bel ow are not us[...]

Local Cluster Configura tion Polycom, Inc. 66 Shared Management Netw ork Settings The settings in this se ction apply to the entire system (both servers in two-server configuration), whether management and signaling are combined or separate. Virtual host name Virtual host name and IP address(es) for the system’s management (or combined) network i[...]

Local Cluster Configura tion Polycom, Inc. 67 Password Confirm p assword The password for the user name entered above. EAP Method The Extensible Authentication Prot ocol method used to establish trust with the authentication server (this is also know n as the outer authent icatio n protocol ). Protocol When a TLS tunnel is established wit h the aut[...]

Local Cluster Configura tion Polycom, Inc. 68 See also: Local Cluster Configuration on page 63 Local Cluster Configurat ion Procedur es on page 81 Routing Configuration Dialog Box In the Network page’ s action list, the Routing Conf iguration command opens the Routing Co nfiguration dialog box, where you can add or delete ne twork routing rules ([...]

Local Cluster Configura tion Polycom, Inc. 69 When you add a routing rule, it appear s in the table below the input fields. Sele ct a rule and click Dele te selected route to delete it. Click Show raw routing configu ration to display th e operating system’ s underlying routing configuration. See also: Network Settings on page 63 T ime Settings T[...]

Local Cluster Configura tion Polycom, Inc. 70 See also: Local Cluster Configuration on page 63 Local Cluster Configurat ion Procedur es on page 81 Licenses The Polycom RealPresence DMA system is licensed for the number of concurrent calls it can handle and optionally for API access. See License the Polycom R ealPresence DMA System on p age 32 for m[...]

Local Cluster Configura tion Polycom, Inc. 71 Licenses for the Virtual Edition The following table describes th e fields on the Licenses page when using the Virtual Edition of the RealPresence D MA system. Date accepted The GMT date and time of EULA accept ance. Automatically send usage data Select to help improve this product by sending anonymous [...]

Local Cluster Configura tion Polycom, Inc. 72 See also: Local Cluster Configuration on page 63 Local Cluster Configurat ion Procedur es on page 81 Signaling Settings On the Signaling Settings p age, you can configure H.323 and SIP signaling. H.323 and SIP Signaling If H.323 signaling is enabled, the Polycom RealPr esence DMA system’ s Call Server[...]

Local Cluster Configura tion Polycom, Inc. 73 ● Configure specific port s or prefixes for untrusted (“una uthorized” or “guest”) SIP calls that ca n only access specific resources (V MRs, VEQs, or a SIP peer). H.323 Device Authentication In an environment where H.235 authe ntication is used, H.323 devices in clud e their credentials (name[...]

Local Cluster Configura tion Polycom, Inc. 74 Y ou can route such untrusted (“un authorized” or “guest”) ca lls by creating a separate set of “guest” dial rules used only fo r these un trusted calls . See Dial Rules on page 239. Depending on the SIP SBC and how it’ s configured, su ch calls can be distinguished in one of two ways: ●[...]

Local Cluster Configura tion Polycom, Inc. 75 Enable H.323 device authentication Check the box to turn on H.323 device authentication. Click Device authentic ation settings to go to the Device Authentication page and add authenticat ion credentials (see Device Authentication on page 261). SIP Settings Enable SIP signaling Enables the system to rece[...]

Local Cluster Configura tion Polycom, Inc. 76 See also: Local Cluster Configuration on page 63 Local Cluster Configurat ion Procedur es on page 81 Add Guest Port Dialog Box The Add Guest Port dia log box appears when yo u click the Add button next to the Unauthorized port s list in the SIP Settings section of the Signaling Settin gs pag e. It lets [...]

Local Cluster Configura tion Polycom, Inc. 77 See also: Signaling Settings on p age 72 Local Cluster Configurat ion Procedur es on page 81 Edit Guest Port Dialog Box The Edit Guest Port di alog box lets you edit an Unauthorized port s list entry in the SIP Settings section of the Signaling Settings p age. The following t able describes the fie lds [...]

Local Cluster Configura tion Polycom, Inc. 78 See also: Signaling Settings on p age 72 Local Cluster Configurat ion Procedur es on page 81 Add Guest Prefix Dialog Box The Add Guest Prefix dialog box appears when you click the Add button next to the Unauthoriz ed prefixes list in the SIP Settings section of the Signaling Settings p age. It lets you [...]

Local Cluster Configura tion Polycom, Inc. 79 See also: Signaling Settings on p age 72 Local Cluster Configurat ion Procedur es on page 81 Edit Guest Prefix Dialog Box The Edit Guest Prefix d ialog box let s you edit an Unauthorized pref ixes list entry in the SIP Settings section of the Signaling Settings p age. The following t able describes the [...]

Local Cluster Configura tion Polycom, Inc. 80 See also: Signaling Settings on p age 72 Local Cluster Configurat ion Procedur es on page 81 Logging Settings The following table describes th e fields on the Logging Settings page. See also: Licenses for the Appliance Edition on pag e 70 Field Description Logging level Leave the default, Debug , unless[...]

Local Cluster Configura tion Polycom, Inc. 81 Alerting Settings The Alerting Settings p age allows you to co nfigure thresholds for system al erts . Here, you can enable or disable certain alerts, and contro l when they will be triggered. The Threshold V alue column on the right o f the page list s the co nfigurable va lue for each alert’ s thres[...]

Local Cluster Configura tion Polycom, Inc. 82 ● Configure Logging If you’re perfor ming the initial conf iguration of your Polycom RealPresence DMA system, study Polycom ® RealPresence D MA ® System Initial Configuration Summary on page 29 before you co ntinue. Other tasks are required that are describ ed elsewhere. Add Licenses Adding licens[...]

Local Cluster Configura tion Polycom, Inc. 83 T o enter license activation key codes 1 Go to Admin > Local Cluster > Licenses . 2 In the Activation key field for the first (or only) server , enter the activation key code that was generated fo r that server ’s serial nu mber . 3 If you have a two-serv er cluster , in the Activa tion key fiel[...]

Local Cluster Configura tion Polycom, Inc. 84 d Leave the default port numbers ( 5060 for TCP/UDP , 5061 for TLS) unless you have a good r eason for changing them. e T o turn on SIP digest authentication for either the unencrypted or TLS port, select the correspond ing Enable authentication check box. Device authentication credentials must be added[...]

Local Cluster Configura tion Polycom, Inc. 85 See also: Signaling Settings on p age 72 Configure Logging T o configure logging 1 Go to Admin > Local Cluster > Logging Settings . 2 Change Rolling frequency and Retention period as desired. 3 If requested to do so by Polycom support, change Lo gging level . 4 Click Update . A dialog box informs [...]

Local Cluster Configura tion Polycom, Inc. 86 starting and en ding calls and conference s, data is never sen t between 5 minutes before the hour and 5 minutes after the hour . ● The following types of dat a are reported: ● License information ● Hardware configuration ● System resource usage: CPU, RAM, disk, databa se ● System configuratio[...]

Polycom, Inc. 87 Device Management This chapter descr ibes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system’s network device management pages: ● Active Calls ● Endpoint s ● Site S tatistics ● Site Link S tatistics ● External Gate keeper ● External SIP Peer ● External H.323 SBC Other Net[...]

Device Management Polycom, Inc. 88 appears when yo u click Show Call Details (in the Actions list). See Call Details Dialog Box on p age 88 for descriptions of the dat a. The following table describes th e parts of the Active Calls list. See also: Device Management on page 87 Call Details Dialog Box on page 88 Endpoint s on p age 91 Call Det ails D[...]

Device Management Polycom, Inc. 89 T ab/Field/ Column Description Call Info Call Info Displays the call’s: • S tatus (active/ended and pinne d/unpinned) • S t art time and end time • Duration • Signaling protocol(s) • Polycom RealPresence DMA server(s) involved • Unique call ID • Dial string, if available • Final dial string (afte[...]

Device Management Polycom, Inc. 90 Bandwidth Available only after the call has ended. The table at the top lists each throttle point that the call traverses and shows it s: • Bit rate limit pe r call (kbps) • T otal capacity (kbps) • Used bit rate (kbps) in each class of service • Weight (%) • T erritory If the throttle point is a subnet,[...]

Device Management Polycom, Inc. 91 See also: Active Calls on pag e 87 End point s The End point s page provides access to information about the de vices known to the Polycom RealPresence D MA system. From it, you can: ● View details about a device. ● View the call history or registration history of a device. ● Add aliases for a device, edit o[...]

Device Management Polycom, Inc. 92 The system matches any string you enter against the begi n ning of the values for which you entered it. If you enter “10. 33.17” in t he IP address field, it displays devices whose IP addresses are in that subnet. T o search for a string not at the beginning of the field, you can us e an asterisk (*) as a wild[...]

Device Management Polycom, Inc. 93 The Actions list associated with the End points list cont ains the items in the following t able. Registration S tatus The regist ration status of the device: • Active — The devi ce is registered and can make a nd receive calls. • Inactive — The device’s registration has expired. Whether it ca n make and[...]

Device Management Polycom, Inc. 94 Names/Aliases in a Mixed H.323 and SIP Environment An endpoin t that support s both H.323 and SIP can re gister with the Polycom RealPresence DMA system’s gatekeeper and SIP registrar u sing the same name/alia s. When the RealPresence DMA system receives a call for that endpoi nt, it uses the protoc ol of the ca[...]

Device Management Polycom, Inc. 95 ● If you know an endpoint has stoppe d supporting a pr otocol, manually de lete its inactive registration for that protoc ol. Naming ITP Systems Properly fo r Recognition by the Polycom RealPresence DMA System A Polycom Immersive T elepresence (I TP) ro om system contains multiple di splays and codecs (end point[...]

Device Management Polycom, Inc. 96 See also: Device Management on page 87 Add Endpoint Dialog Box on page 96 Edit Device Dialog Box on page 97 Associate User Dialog Box on page 99 Active Calls on pag e 87 Add End point Dialog Box The Add End point dialog box lets you man ually add a device to the system. When you add an end point manually , the sys[...]

Device Management Polycom, Inc. 97 See also: Endpoint s on p age 91 Add Alias Dialog Box on page 99 Edit Alias Dialog Box on page 99 Edit Device Dialog Box The Edit Device dialog box let s you change a device’s class of service settings, add aliases, and edit or delete added aliases. Y o u can’t edit or dele te aliases with which the device reg[...]

Device Management Polycom, Inc. 98 See also: Endpoint s on p age 91 Add Alias Dialog Box on page 99 Edit Alias Dialog Box on page 99 Edit Devices Dialog Box The Edit Devices dialog box appear s when you select multiple devices on the End points p age and click Edit Devices . It lets you change certain settings for multiple d evices at a time. The f[...]

Device Management Polycom, Inc. 99 See also: Endpoint s on p age 91 Edit Device Dialog Box on page 97 Add Alias Dialog Box The Add Alias dialog box lets you sp ecify an alias for the H.323 device you’re adding or editing. Enter the alias in the Va l u e box and click OK . See also: Endpoint s on p age 91 Add Endpoint Dialog Box on page 96 Edit De[...]

Device Management Polycom, Inc. 100 Site S t atistics The Site St atistics page lists the sites defined in the Polyco m RealPresence DMA system’s site topology and, for those controlled by the system, tr affic an d Qo S st atistics. Network clouds and the default internet site aren’t included. The following t able describes the fields in the li[...]

Device Management Polycom, Inc. 101 See also: Device Management on page 87 Site Links on page 291 External Gatekeeper On the External Gatekeeper p age, you can add or rem ove neighbor gatekeepers. Th is is a supercluste r-wide con figuration. When an enterprise has multiple neighb ored gatekeepe rs, each gateke eper manages it s own H.323 zon e. Wh[...]

Device Management Polycom, Inc. 102 See also: Device Management on page 87 Edit External G atekeeper Dialo g Box on page 103 Add External Gatekeep er Dialog Box The following t able describes the fie lds in the Add External Ga tekeeper dialog box. Column Description Name The name of the neighbored gatekeeper. Description Brief description of the ga[...]

Device Management Polycom, Inc. 103 See also: External Gate keeper on p age 101 Script Debugging Dialog Box fo r Preliminaries/ Postliminaries on page 254 Device Authentication on page 261 Edit External Gatek eeper Dialog Box The following t able describes the fie lds in the Edit Exte rnal Gate keeper dialog box. Prefer routed If selected (the defa[...]

Device Management Polycom, Inc. 104 See also: External Gate keeper on p age 101 Script Debugging Dialog Box fo r Preliminaries/ Postliminaries on page 254 Device Authentication on page 261 RAS port The RAS (Registration, Admissi on and S tatus) chann el port number . Leave set to 1719 unless you know the gatekeeper is using a non-standard port numb[...]

Device Management Polycom, Inc. 105 External SIP Peer On the External SIP Peer page, you can add or remove SIP servers or devices fr om the list of SIP peers to which the system can route calls and from which it may receive calls. This is a supercluster-wide configuration. But note that a Polycom RealPr esence DMA system superclus ter can provide p[...]

Device Management Polycom, Inc. 106 Field Description External SIP Peer Enabled Clearing this check box lets you stop using an external SIP peer without deleting it. Name Peer name or number . Must be unique among SIP peers. Description The text description displayed in the External SIP Peer list. T ype For a Microsoft Office Communications Server [...]

Device Management Polycom, Inc. 107 Downgrade If selected, and if this peer doesn’t support TL S, the system can change the Request-URI schema from sips to sip and route the call to this peer . If not selected, the system routes a TLS call to this peer only if this peer supports TLS. Prefix range The dial string prefix(es) assigned to this SIP pe[...]

Device Management Polycom, Inc. 108 Postliminary Use output format Enables dial string tran sformation s using the T o header and Re quest-URI option settings below instead of a customized scri pt. Note: The system generates a script that implements the settings made in this section. T o see (and perh aps copy) the generated script, you can tempora[...]

Device Management Polycom, Inc. 109 Authentication Select one: • Handle authentication — When it re ceives a 401 (Unauthorized) response from this SIP peer , the Call Server pr esents its authentication credentials. • Pass authentication — When it receives a 401 response fro m this SIP peer , the Call Server passes i t to the source o f the[...]

Device Management Polycom, Inc. 11 0 See also: External SIP Peer on page 105 SIP Peer Postliminary Outp ut Format Options on p age 1 1 4 Device Authentication on page 261 Add Authentica tion Dialog Box on page 1 17 Edit Authentica tion Dialog Box on page 1 18 Add Outbound Registratio n Dialog Box on page 1 18 Edit Outbound Registration Dialog Box o[...]

Device Management Polycom, Inc. 111 Port The SIP signaling port number . Defaults to the standard UDP/TCP port, 5060. If the peer server is using a di fferent port number , specify it. Note : For a Microso ft L ync 2013 SIP peer , the port should be 5061. If left blank, the system uses the full RFC 3263 procedure to determine the port via DNS. T ra[...]

Device Management Polycom, Inc. 11 2 Domain List If your dial plan uses a rule to apply the Resolve to externa l SIP peer action, you can restrict calls to this peer server to specific domains by adding the authorized domains to this list. If this list is empty , al l domains can resolve to this peer . Note: In some circumstances (depending on netw[...]

Device Management Polycom, Inc. 11 3 Authentication On this tab, you can configure SIP di gest authentication, as specified in RFC 3261, for this SIP peer and add or e dit authentication credentials. SIP authentication must be ena bled and configured on the Device Authenticati on page. Note: The digest authentication settings for this pee r are use[...]

Device Management Polycom, Inc. 11 4 See also: External SIP Peer on page 105 Device Authentication on page 261 Add Authentica tion Dialog Box on page 1 17 Edit Authentica tion Dialog Box on page 1 18 Add Outbound Registratio n Dialog Box on page 1 18 Edit Outbound Registration Dialog Box on page 1 19 Script Debugging Dialog Box fo r Preliminaries/ [...]

Device Management Polycom, Inc. 11 5 <#pscheme#:#otuser#@#orhost#> No Display , use peer ’ s Destination Netwo rk or next hop address — Uses the Destinat ion net work value if spec ified, otherw ise the pee r ’s Next hop address value. If a display parameter is present, it’s removed. Equivalent to template: <#pscheme#:#otuser#@#pne[...]

Device Management Polycom, Inc. 11 6 Original user , configured peer ’ s Destination Network or next hop address — Uses the us er in the original, if specified, but replaces the host with the Destination network value, if specified, or the peer ’s Next hop address value. Equivalent to template: #pscheme#:#otuser#@#pnetORphost# Default Request[...]

Device Management Polycom, Inc. 11 7 T o Header and Request-U RI Header Examples The tab les below show some examples of T o header an d Request-URI heade r transformations using the variables described in Free Fo rm T emplate V ariables on page 1 16. See also: External SIP Peer on page 105 Add External SIP Peer Dialog Box on p age 105 Edit Externa[...]

Device Management Polycom, Inc. 11 8 authenticatio n credential s that the system uses if challenged by an external device (se e Device Authentication on pa ge 261). The following t able describes the fie lds in the dialog box. See also: External SIP Peer on page 105 Add External SIP Peer Dialog Box on p age 105 Edit External SIP Peer Dialog Box on[...]

Device Management Polycom, Inc. 11 9 The following t able describes the fie lds in the Add Outbound Registra tion dialog b ox. See also: External SIP Peer on page 105 Add External SIP Peer Dialog Box on p age 105 Edit External SIP Peer Dialog Box on page 1 10 Edit Outbound Regi stration Dialog Box Some external SIP pee rs require peer proxies to re[...]

Device Management Polycom, Inc. 120 See also: External SIP Peer on page 105 Add External SIP Peer Dialog Box on p age 105 Edit External SIP Peer Dialog Box on page 1 10 External H.323 SBC On the External H.323 SBC page, you can add or remove H.3 23 SBCs (session border controllers) that the system can use to reach endpoint s out side the enter pris[...]

Device Management Polycom, Inc. 121 There are thre e reasons to configure an H.323 SBC on the External H.323 SBC page : ● T o create a prefix serv ice that a llows dialing through the spec ific SBC by prefix. An SBC configured on this page must have a prefix or prefix range assi gned to it and can only be rea ched by dialing its prefix(es). ● T[...]

Device Management Polycom, Inc. 122 Add External H.323 SBC Dialog Box The following t able describes the fie lds in the Add External H.323 SBC dialog box. See also: External H.323 SBC on page 1 20 Script Debugging Dialog Box fo r Preliminaries/ Postliminaries on page 254 Note: SBC Configuration Only H.323 SBCs are added to the External H.323 SBC pa[...]

Device Management Polycom, Inc. 123 Edit External H.323 SBC Dialog Box The following t able describes the fie lds in the Edit External H.323 SBC dialog box. See also: External H.323 SBC on page 1 20 Script Debugging Dialog Box fo r Preliminaries/ Postliminaries on page 254 Note: SBC Configuration Only H.323 SBCs are added to the External H.323 SBC [...]

Polycom, Inc. 124 MCU Management This chapter descr ibes the Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system’s MCU mana gement tools and t asks: ● MCUs ● MCU Pools ● MCU Pool Orders MCUs The MCUs pa ge shows the MCUs, or media server s, know n to the Polycom RealPresence DMA system. In a superclustered syst[...]

MCU Management Polycom, Inc. 125 Note: MCUs and ISDN Gatewa y Selection MCU pools and pool orders are not used to select an ISDN gateway fo r simplified gateway dialing. See ISDN Gateway Selection Process on page 139. When a Polycom RealPresence Collab oration Serv er or RMX MCU is functioning as an ISDN gateway , each call through the gateway cons[...]

MCU Management Polycom, Inc. 126 Considerations when using MCUs with the RealPr esence DMA system In high security mode, the RealPresence DMA system uses onl y HTTPS for the conference control connection to MCUs, and you must configure your MC Us to accept encrypte d connections . We recommend doing so. When unencrypted connections are used, the MC[...]

MCU Management Polycom, Inc. 127 Column Description Connection and service status and capabilities: Connected Disconnected Connected securely (encrypted connection) In service Out of service Busied out Not licensed Supports conference recording Doesn’t support conference recording Supports shared number dialing IVR service Functions as a gateway [...]

MCU Management Polycom, Inc. 128 The Actions list associated with the MCU list cont ains the items in the following table. Registrati on S tatus The registr ation st at us of the device with the Call Server: • Activ e — The device is registered and can make and receive calls. • Inactive — The device’s registration has expired. Whether it [...]

MCU Management Polycom, Inc. 129 See also: Add MCU Dialog Box on page 129 Edit MCU Dialog Box on page 133 MCU Procedures on p age 139 MCU Pools on page 142 MCU Pool Orders on p age 145 Add MCU Dialog Box Lets you add an M CU, gateway , or combination o f the two to the pool of devices available to the Polycom RealPresence D MA system. S tart Using [...]

MCU Management Polycom, Inc. 130 The following t able describes the fie lds in the dialog box. Note: MCU Support The Polycom RealPres ence DMA system supports the use of Cisco Codian 4200, 4500, a nd MSE 8000 series MCUs as part of the Conference Man ager ’s conferencing resource pool, but their Media Port Reservation feature is not suppo rted. T[...]

MCU Management Polycom, Inc. 131 Admin user ID Administrative user ID wit h which the Polycom RealPresence DMA system can log into the MCU. For a maximum security environment, this must be a machine account created on the MCU. Note that t he RMX and RealPresence Collaboration Server MCUs use case-sensitive machine names (and thus FQDNs) when creati[...]

MCU Management Polycom, Inc. 132 Signaling IP for SIP The address that the MCU us es for SIP signaling. If you specify the login information for the MCU, this field is optional (the system can get the address from the MCU). If not, and SIP is enabled, this fiel d is required. T ransport type The SIP transport type to us e with this MCU. If the Poly[...]

MCU Management Polycom, Inc. 133 See also: MCUs on pa ge 124 MCU Procedures on p age 139 Add Session Profile Dialog Box on page 138 Edit Session Profile Dialog Box on p age 138 Edit MCU Dialog Box Lets you edit an MCU. If you intend to edit the login information for the MCU ( Management IP , Admin ID , or Password ), yo u must first stop using the [...]

MCU Management Polycom, Inc. 134 The following t able describes the fie lds in the dialog box. Note: MCU Support The Polycom RealPres ence DMA system supports the use of Cisco Codian 4200, 4500, a nd MSE 8000 series MCUs as part of the Conference Man ager ’s conferencing resource pool, but their Media Port Reservation feature is not suppo rted. T[...]

MCU Management Polycom, Inc. 135 Admin user ID Administrative user ID wit h which the Polycom RealPresence DMA system can log into the MCU. For a maximum security environment, this must be a machine account created on the MCU. Note that t he RMX and RealPresence Collaboration Server MCUs use case-sensitive machine names (and thus FQDNs) when creati[...]

MCU Management Polycom, Inc. 136 Signaling IP for H.323 The dialing prefix assig ned to the MCU, if any . MCUs without a prefix are unavailable for direct prefix-based dialing. MCUs don’t need a prefix to be used as co nferencing resources by the Conferen ce Manager . Gateways don’t need a direct dial -in prefix if you define simplified ISDN ga[...]

MCU Management Polycom, Inc. 137 Minimum downspeed bit rate (kbps) Select the minimum bit rate to which calls to this MCU can be downspeeded to manage band width. If this minimum isn’t availab le, the call is droppe d. The minimum that applies to a call is the higher of the MCU’s and the calling endpoint’s. Permanent Prevents the MCU’s regi[...]

MCU Management Polycom, Inc. 138 See also: MCUs on pa ge 124 MCU Procedures on p age 139 Add Session Profile Dialog Box on page 138 Edit Session Profile Dialog Box on p age 138 Add Session Profile Dialog Box Lets you add a session pr ofile prefix to the IS DN gat eway . The following table describes the field s in the dialog box. See also: Add MCU [...]

MCU Management Polycom, Inc. 139 ISDN Gateway Selection Process When the dial string begins with a simplified ISDN gate w ay dialing prefix, the Polycom RealPresence DMA system chooses an ISDN gateway by applying the following step s: 1 S trip the ISDN gateway dialing prefix from the dial string, leaving the E.1 64 number . 2 From the in-service (n[...]

MCU Management Polycom, Inc. 140 4 T o set aside some of the MCU’s cap acity for the Polycom CMA syst em’s use, set Video port s reserved for CMA system and V oice po rt s reserved for CMA sy stem to the desired values (requires RMX v6.0 and above) . The port s reserved for the Polycom CMA system can be used by that system for scheduled confere[...]

MCU Management Polycom, Inc. 141 8 Click OK . 9 If the MCU is configured as a conferencing resource, optio nally change the MCU p ool(s) to which it’ s assigned. See MCU Pools on p age 142. Pools and pool orders are used to de termine which MCU is used for a conference. See MCU Pool Orders on page 14 5. T o delete an MCU 1 On the Dashboard, verif[...]

MCU Management Polycom, Inc. 142 See also: MCUs on page 124 Add MCU Dialog Box on page 129 Edit MCU Dialog Box on page 133 MCU Pools The MCU Pools list shows the MCU pools, or lo gical groupings of media servers, that are d efined in the Polycom RealPresence DMA system. In a superclustered sy stem, this list is the same on all clusters in the super[...]

MCU Management Polycom, Inc. 143 The following t able describes the fields in the list. The Actions list associated with the MCU Pools list cont ains the items in the following t able. See also: Edit MCU Pool Dialog Box on page 143 MCU Pool Proc edures on page 144 Add MCU Pool Dialog Box Lets you define a new MCU p ool in the RealPre sence DMA syst[...]

MCU Management Polycom, Inc. 144 See also: MCU Pools on page 142 MCU Pool Proc edures on page 144 MCU Pool Procedures T o add an MCU Pool 1 Go to Network > MCU > MCU Pools . 2 In the Actions list, click Add . 3 In the Add MCU Pool dialog box, enter a name and description, and select the MCUs to include in the pool. See Add MCU Pool Dialog Box[...]

MCU Management Polycom, Inc. 145 See also: MCU Pools on page 142 Add MCU Pool Dialog Box on page 143 Edit MCU Pool Dialog Box on page 143 MCU Pool Orders The MCU Pool Orders list shows the MCU pool orders that ar e defined in the Polycom RealPresence DMA system. In a superclustered system, this list is the same on all clusters in the supercluster .[...]

MCU Management Polycom, Inc. 146 The Actions list associated with the MCU Pool Orders li st contains the items in the following table. See also: Add MCU Pool Order Dialog Box on page 146 Edit MCU Pool Order Dialog Box on p age 147 MCU Selection Process on pa ge 147 MCU Availability and Reliability T racking on page 148 MCU Pool Order Procedur es on[...]

MCU Management Polycom, Inc. 147 See also: MCU Pool Orders on p age 145 MCU Pool Order Procedur es on pag e 150 Edit MCU Pool Order Dialog Box Lets you edit an MCU pool order . The following table describes the fields in th e dialog box. See also: MCU Pool Orders on p age 145 MCU Pool Order Procedur es on pag e 150 MCU Selection Process The Polycom[...]

MCU Management Polycom, Inc. 148  MCU has IVR service required by user’s conference template.  MCU has recording capability require d by user ’s conference template. If there are multiple MCUs that are equally capab le, select the least used, as dete rmined by the following formula: port_availability = (free_vi deo_ports / total_video_por[...]

MCU Management Polycom, Inc. 149 ● When calls to a specific MCU fail, the RealPresence DMA system re duces the MCU’s reliability score, causing it to be selected less frequently than other MCUs. An MCU’s reliability depends on th e number of consecutive failed ca lls. As that number increases, the RealPresence DMA system treat s a growing pe [...]

MCU Management Polycom, Inc. 150 See also: MCU Pool Orders on p age 145 MCU Selection Process on pa ge 147 MCU Pool Order Procedur es on pag e 150 MCU Pool Order Procedures T o view the MCU Pool Orders list » Go to Network > MCU > MCU Pool Orders . The MCU Pool Orders list app ears. T o add an MCU Pool Order 1 Go to Network > MCU > MCU[...]

MCU Management Polycom, Inc. 151 3 In the Edit MCU Pool Order dialog box, edit the fields as required. See Edit MCU Pool Dialog Box on page 143. 4 Click OK . The changes you made appe ar in the MCU Pool Orders list. T o delete an MCU Pool Order 1 Go to Network > MCU > MCU Pool Orders . 2 In the MCU Pool Orders list, select the pool order , an[...]

Polycom, Inc. 152 Integrations with Other Systems This chapter descr ibes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system configuration topics related to integrating the system wi th external systems : ● Microsoft Active Directory ® Integration ● Microsoft L ync 2013 Integration ● Microsoft Exc[...]

Integrations with Other Systems Polycom, Inc. 153 See also: Microsoft Active Directory Page on page 153 Active Directory Inte gration Procedure on page 157 Understanding Base DN on page 160 Adding Passcodes for Enterprise Users on pag e 162 About the System’ s Directory Queries on pag e 163 Active Directo ry Integr ation Report on page 409 Confer[...]

Integrations with Other Systems Polycom, Inc. 154 Conference room errors Number of enterprise users for whom conference rooms couldn’t be generated. If you’re an administrator , this label is a link to the Conference Room Errors Report report. Note: If you don’t specify an Active Directory attribute for conference ro om ID generation, the num[...]

Integrations with Other Systems Polycom, Inc. 155 IP address or host name If this option is selected, the system atte mpts to connect to the Microsoft Active Directory domain controller specified. For a single-domain forest, e nter the host name or IP address of a domain controller . For a multi-domain forest, we don ’t reco mmend using this op t[...]

Integrations with Other Systems Polycom, Inc. 156 Enterprise Conference Room ID Generatio n Directory attribute The name of the Active Directory attribute fro m which the Polycom RealPresence DMA system should deri ve conference room IDs (virtual meeting room numbers). Generally , o r ganizations use a phone nu mber field for this. The attribute mu[...]

Integrations with Other Systems Polycom, Inc. 157 See also: Microsoft Active Directory ® Integration on page 152 Active Directory Integ ration Procedure Before performing the procedur e below , read Set Up Security on page 34 and Connect to Micros oft Active Directory ® on pag e 36. Y ou should also have a good idea of how many enterprise users y[...]

Integrations with Other Systems Polycom, Inc. 158 2 In the Polycom RealPresence DMA system, repla ce the default loca l administrative user with your own user account th at has the s ame user r oles. See Users Procedure s on page 32 1. 3 Log into the Polycom RealPres ence DMA system as the loca l user you created in step 2 and go to Admin > Inte[...]

Integrations with Other Systems Polycom, Inc. 159 c S pecify the number of characters to use. After the system strip s out ch aracters t o remove, it remove s characters in excess of this number from the beginning of the string. 6 Click Update . After a short time, the system confirms that Active Directory configuration has been updated. 7 Note the[...]

Integrations with Other Systems Polycom, Inc. 160 12 If, in step 9 , there were many conference roo m errors , try to deter mine the reason and fix it: a Go to Reports > Conference Room Errors and verify that th e time on the report is after the time when you last completed step 7 . b Review the list of duplicate and invalid conferenc e room IDs[...]

Integrations with Other Systems Polycom, Inc. 161 The Base DN field default s to All Domains (which is equiva lent to specifyi ng an empty base DN in a query). Initially , the only other option is to enter a custom DN value. The first time yo u tell the system to connect to the Active Directory server , leave Base DN set to All D omains . After the[...]

Integrations with Other Systems Polycom, Inc. 162 Adding Passcodes for Enterprise Users Polycom RMX and RealPresence Collaboration Se rver MC Us provide two optional securi ty features for conferences, which the Polycom RealPresence DM A syst em fully supports: ● Conference Pa sscode — A n umeric passcode th at callers mu st enter in or der to [...]

Integrations with Other Systems Polycom, Inc. 163 b S pecify the Active Directory attribute from which to generate conference passco des and the number of characters to use. 5 Click Update . After a short time, the system confirms that Active Directory configuration has been updated. 6 Note the time. Click OK . 7 Confirm that passcode gen eration w[...]

Integrations with Other Systems Polycom, Inc. 164 User Search This search qu eries the global ca talog. In a standa rd AD configuration , all the filter attributes and attributes returned are replicated to the globa l catalog. ● Base: <empty> The base variable de pends on the Base DN setting on the Micro soft Active Director y page. If it?[...]

Integrations with Other Systems Polycom, Inc. 165 ● Base: DC=dma,DC=eng,DC=local The base variable de pends on the Base DN setting on the Micro soft Active Director y page. If it’ s set to the default, All Domains , the base variable is the domain DN, as shown by the example. Otherwise, the base variable is the same as Base DN . See Understand [...]

Integrations with Other Systems Polycom, Inc. 166 Domain Search This search queries LDAP . The system runs this query only when it rest arts (if already integrated w ith the Activ e Directory) an d when you click the Update button on the Microsoft Active Director y pag e. ● Base: CN=Configuration, DC=dma,DC=eng,DC=local The base variable de pends[...]

Integrations with Other Systems Polycom, Inc. 167 Microsof t L ync 2013 Integration The RealPresence DMA system allows you to integr ate with Microsoft® L ync 2013 S tandard Edition and Enterprise Editio n environmen ts. When you integr ate the R ealPresence DMA system in to a L ync 2013 environment, the system communicates with the L ync servers [...]

Integrations with Other Systems Polycom, Inc. 168 When non-Lync endpoints dial the meeting ID in the m eeting invi tation, the incoming call is act ed on by the Dial by L y nc Conference ID dial rule. This dial rule ca uses the RealPr esence DMA syste m to search any configured and selected SIP pe ers for a matching L ync conference. If the confere[...]

Integrations with Other Systems Polycom, Inc. 169 Considerations and Requirement s for L ync 2013 Integration ● Y ou need the following software versions (or late r) to integrate a RealPresence DMA system with L ync 2013:  Microsoft L ync Server 2013  Polycom RealPresence DMA version 6.1  Polycom MCU software version 8.4 ● The followin[...]

Integrations with Other Systems Polycom, Inc. 170 Integrate RealPresenc e DMA and L ync 2013 Before integrating, gath er required information from your L ync 2013 system administrator . If you need the RealPresence D MA system to automati cally create confer ence cont acts in Active Directory , ensure that your RealPresence DMA system is integrated[...]

Integrations with Other Systems Polycom, Inc. 171 ● Unique name for the L ync T rusted Applicatio n (used when adding the RealPrese nce DMA system to the L ync topology) The following procedure s assume that you have gathered the req uired information and co mpleted the preliminary setup t asks. T o integrate a RealPresence DMA system an d L ync [...]

Integrations with Other Systems Polycom, Inc. 172 5 Enter a Next hop address . This value refers to the FQDN or IP address of the L ync pool, not an individual server within a pool. 6 Enter the domain of the L ync pool in the Destination network field. 7 Enter a Port number of 5061 . 8 Enter a T rans port type of TLS . 9 Enter a prefix or mult iple[...]

Integrations with Other Systems Polycom, Inc. 173 6 (Optional) Use the drop-down list to select a confer enc e template to use for calls routed by this dial rule. Keep in mind that the confer ence template must specify a Conference mode of A VC only , or the conference will not start. See page 169 . 7 Select a SIP peer from the A vailable SIP peers[...]

Integrations with Other Systems Polycom, Inc. 174 a (Optional) Modify the VMR display name p attern if nece ssary . This text will be precede the VMR number of the conference contact in the L ync contact window . b (Optional) Populate th e OU for cont act s field. If left blank, the system creates resources in the CN=Users container . 6 Modify the [...]

Integrations with Other Systems Polycom, Inc. 175 Microsof t Exchange Server Integration On the Microsof t Exchange Server page, you can integrat e the Polycom Re alPresence DMA sy stem with your Microsof t Exchange Server , enabling users who install the Polycom Conferencing Add- in for Microsoft Outlook to set up Polycom Conf erencing meetings in[...]

Integrations with Other Systems Polycom, Inc. 176 ● The meeting’ s duration exceed s the system’s Conference Duration setting (see Conference Settings on page 185) . ● The confer ence or chai rperson passcode is not valid (see Adding Passcodes for Enterprise Us ers on page 162 ). See also: Integrations with Other Systems on p age 152 Exchan[...]

Integrations with Other Systems Polycom, Inc. 177 Exchange Server In tegration Procedure T o integrate the Polycom RealPresence DMA system with y our Exchange server 1 Confirm that the Polycom RealPresence DMA syst em has been successfu lly integrated with your Active Directo ry (see Integrations with Other System s on page 15 2) and verify the dom[...]

Integrations with Other Systems Polycom, Inc. 178 10 Click OK . 11 Install the Polycom Conferencing Add-in for Micr osoft Outlook on your PC and cr eate the configuration to be distribute d to your users (see the online help for the Add -in). Optionally , customize the invita tion template(s). 12 Distribute the Polycom Co nferencing Add-in for Mi c[...]

Integrations with Other Systems Polycom, Inc. 179 While the Polycom RealPresence DMA system is in tegrated with the Polycom RealPresen ce Resource Manager or CMA system, site topology and user -to- device association may only be configured on the Polycom RealPres ence Res ource Manager or CMA system. If the in tegration is te rminated, the Polycom [...]

Integrations with Other Systems Polycom, Inc. 180 See also: Integrations with Other Systems on p age 152 Resource Managem ent System Page on page 180 Join Resource Management System Dialog Box on page 181 Resource Management System Integration Proced ures on page 181 Resource Manageme nt System Page The Resource Management System p age cont ains th[...]

Integrations with Other Systems Polycom, Inc. 181 Join Resource Management System Dialog Box Lets you integrate th e Polycom RealPr esence DM A system with a Polycom RealPresence Reso urce Manager or CMA system to obt ain site topology info rmation an d user-to-device association infor mation. The following t able describes the fie lds in the dialo[...]

Integrations with Other Systems Polycom, Inc. 182 T o integrate with a resource management s ystem 1 Go to Admin > Integrations > Resource Management System . 2 In the Actions list, select Join Resource Management System . 3 In the Join Resource Management Syst em dialog box, enter the ho st name or IP address of the Polycom RealPresence Reso[...]

Integrations with Other Systems Polycom, Inc. 183 3 When asked to confirm that you want to lea ve, click Yes . The system connects to the Polycom RealPr esence Resource Manager or CM A system and terminates the integration. A dialo g box informs you when the process is comple te. 4 On the Resource Managemen t System p age, verify that the system is[...]

Integrations with Other Systems Polycom, Inc. 184 See also: Juniper Networks SRC In tegration on page 18 3 Juniper Networks SRC In tegration Procedur e T o configure SRC integration 1 Go to Admin > Integrations > Juniper Networks SRC . 2 Check Enable integration with Juniper Networks® SRC and specify the address of the SRC server . 3 S pecif[...]

Polycom, Inc. 185 Conference Manager Configuration This chapter descr ibes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system configuration topics related t o the Conference Manag er functionality: ● Conference Se ttings ● Conference T emplate s ● IVR Prompt Sets ● Shared Number Dialing Conferenc[...]

Conference Manager Configuration Polycom, Inc. 186 Dialing prefix Numeric dial string prefix for calling VMRs and VEQs. If neighboring with a Polycom gatekeeper on which the Simplified Dialing service is enabl ed and uses a prefix of 9 (the default), don’t use 90-99 . The neighbor gatekeeper recognizes the 9 as a kn own prefix and ignore s the se[...]

Conference Manager Configuration Polycom, Inc. 187 Default resource p riority value If your o rganization ha s implemented a resource prioritization mechanism, se t this to the default priority valu e assigned to a conference if the specific conference room (VMR) doesn’t have a hi gher value. If using a custom namespace, enter the value in the bo[...]

Conference Manager Configuration Polycom, Inc. 188 Default Polycom conference cont acts presence settings The following table illustrates the two modes of operation for the Default Poly com conference co nt act s presence sett ings field. The choices avail able for this field depen d on the st atus of the Publis h presence for Polycom conf erence c[...]

Conference Manager Configuration Polycom, Inc. 189 2 On the Conference Settings p age, make th e appropr iate selection s. 3 Click Update . See also: Conference T emplate s on p age 190 IVR Prompt Sets on p age 218 Shared Number Dialing on page 220 Remove Cont act s from Acti ve Directory Dialog Box If you disable the Publish presence for Polycom c[...]

Conference Manager Configuration Polycom, Inc. 190 See also: Conference Se ttings on page 185 Microsoft L ync 2013 Integration on p age 167 Conference T emplates Conference templates ar e used to c reate user s’ conference rooms, which define a u ser ’s conference experience . A conference te mplate specifie s a set of conf erence prope rties, [...]

Conference Manager Configuration Polycom, Inc. 191 standalone templates. When you link a template with an MCU profile, the MCU’s profile settings t ake priority over values set in the Rea lPr esence DMA system template. When you link a template to a profile, it’ s up to you to ensure that the profile exist s on the MCUs you want to use with tha[...]

Conference Manager Configuration Polycom, Inc. 192 An enterprise user can be associated with multiple en terprise group s, and each group may or may not have a specifically assigned template. Y ou can rank the conference templates by priori ty , so that the system knows which template to use when the user is associated with more t han one. When som[...]

Conference Manager Configuration Polycom, Inc. 193 See also: Conference T emplate s on p age 190 Tw o Ty p e s o f T e m p l a t e s on pag e 190 T emplate Priority on page 191 Conference T emplates Procedures on p age 216 About Cascading One of the conference feat ures you can optionally enable in a te mp late is cascading, which makes it possible[...]

Conference Manager Configuration Polycom, Inc. 194 Once a conference with cascading for ba ndwidth enabl ed has starte d (the “hub” MCU has been chosen), the Polycom RealPresen ce DMA system uses the site topology informat ion to ro ute callers to the nearest eligible MCU (using the pool or der applicable to the conference) that has available c[...]

Conference Manager Configuration Polycom, Inc. 195 Y ou can enable casca de-for-size conferences wi th these step s: 1 Enable cascading for size in some or all of your conference templates. 2 For one or more of your MCUs, specify the numb er of ports pe r cascade-for-size conference to reserve for cascade links (see Edit MCU Dialog Box on page 133)[...]

Conference Manager Configuration Polycom, Inc. 196 The Polycom RealPresence DMA system comes with a Facto ry T emplate that has a default set of conference parameters. Y ou can edit that te mplate and create additional templates. See also: Conference T emplate s on p age 190 Edit Conference T e mplate Dialog Box on p age 206 Conference T emplates P[...]

Conference Manager Configuration Polycom, Inc. 197 Conference Settings Conference mode One of the following: • A VC o nly — S tandard video conferencing mode supporting th e H.264 Advanced Video Coding (A VC) compression standard. In an A VC conference , the MCU transcodes the vi deo stream to each device in the conference to provid e an opti m[...]

Conference Manager Configuration Polycom, Inc. 198 Cascade for size Enables confer ences using this temp late to sp an Polycom MCUs to achieve conference sizes larger than a single MCU can accommodate. This option and Cascade for bandwidth are mutually exclusi ve. See About Cascading on page 193 for more informatio n about enabling cascading of con[...]

Conference Manager Configuration Polycom, Inc. 199 Line rate The maximum b it rate at w hich end point s can connect to conference s using this template. If Video switching is selected, the minimum line rate is 768 kbps (except for SD resolution, available only on v7 and ne wer Polycom MCUs with MPM+ or MPMx cards). Audio only Sets the conference t[...]

Conference Manager Configuration Polycom, Inc. 200 MS A VMCU cascade mode When integrated with a Lync 2013 envir onment, contro ls behavior of the cascade link with the L ync 2013 A VMCU. • Resource Optimized — The cascade link betwee n the RealPresence DMA system and the L ync 2013 server ’s A VMCU wil l be capable of HD video resolutions, w[...]

Conference Manager Configuration Polycom, Inc. 201 RMX Video Quality People Video Definition Video quality Offers two video optimizations: • Motion — higher frame rate • Sharpness — higher resolution Not available if Conference mode is set to SVC only . Max resolution (v7) Enables you to choose a resolution setting that limits the conferenc[...]

Conference Manager Configuration Polycom, Inc. 202 Content protocol Content channel protocol options: • Use H.263. • Use H.264 if available, otherwise use H.263 . • Use H.264 cascade and SVC optimize d. • Use H.264 HD. Content resolution Specifies the resolution of the content channel fo r the conference and cascade link. Available only whe[...]

Conference Manager Configuration Polycom, Inc. 203 T elepresence mode (v6) Support for telepresenc e confere nce rooms joining the conference: • Auto (defaul t) — A conferen ce is automati cally put in to teleprese nce mode when a telepresence endpoint (RPX, TPX, A TX, or OTX) joins. • On— T elepresence mode is on , rega rdless of whether a[...]

Conference Manager Configuration Polycom, Inc. 204 RMX Conference IVR Override default conference IVR service Links this template to the specific conf erence IVR service selected in the l ist below . Note: The Polycom MCU conference IVR se rvice is separate and distinct from the RealPresence DMA system’s SI P-only shared numbe r dialing feature ([...]

Conference Manager Configuration Polycom, Inc. 205 Audio only Limits recording to the audio channel o f the conference. Indication of recording Displays a re d dot recording indicator in the upper left corner of the video layout. Available only on v7.1 and newer Poly com MCUs. Cisco Codian Floor and chair co ntrol S pecifies how much control confer[...]

Conference Manager Configuration Polycom, Inc. 206 See also: Conference T emplate s on p age 190 Select Layout Dialog Box on page 216 Conference T emplates Procedures on p age 216 Edit Conference T emplate Dialog Bo x Lets you edit a confer ence templa te. The following ta ble describes the fields in the dialog box. The Commo n Settings section app[...]

Conference Manager Configuration Polycom, Inc. 207 Conference Settings Conference mode One of the following: • A VC o nly — S tandard video conferencing mode supporting th e H.264 Advanced Video Coding (A VC) compression standard. In an A VC conference , the MCU transcodes the vi deo stream to each device in the conference to provid e an opti m[...]

Conference Manager Configuration Polycom, Inc. 208 Cascade for size Enables confer ences using this temp late to sp an Polycom MCUs to achieve conference sizes larger than a single MCU can accommodate. This option and Cascade for bandwidth are mutually exclusi ve. See About Cascading on page 193 for more informatio n about enabling cascading of con[...]

Conference Manager Configuration Polycom, Inc. 209 Line rate The maximum b it rate at w hich end point s can connect to conference s using this template. If Video switching is selected, the minimum line rate is 768 kbps (except for SD resolution, available only on v7 and ne wer Polycom MCUs with MPM+ or MPMx cards). Audio only Sets the conference t[...]

Conference Manager Configuration Polycom, Inc. 210 MS A VMCU cascade mode When integrated with a Lync 2013 envir onment, contro ls behavior of the cascade link with the L ync 2013 A VMCU. • Resource Optimized — The cascade link betwee n the RealPresence DMA system and the L ync 2013 server ’s A VMCU wil l be capable of HD video resolutions, w[...]

Conference Manager Configuration Polycom, Inc. 21 1 RMX Video Quality People Video Definition Video quality Offers two video optimizations: • Motion — higher frame rate • Sharpness — higher resolution Not available if Conference mode is set to SVC only . Max resolution (v7) Enables you to choose a resolution setting that limits the conferen[...]

Conference Manager Configuration Polycom, Inc. 212 Content protocol Content channel protocol options: • Use H.263. • Use H.264 if available, otherwise use H.263 . • Use H.264 cascade and SVC optimize d. • Use H.264 HD. Content resolution Specifies the resolution of the content channel fo r the conference and cascade link. Available only whe[...]

Conference Manager Configuration Polycom, Inc. 213 T elepresence mode (v6) Support for telepresenc e confere nce rooms joining the conference: • Auto (defaul t) — A conferen ce is automati cally put in to teleprese nce mode when a telepresence endpoint (RPX, TPX, A TX, or OTX) joins. • On— T elepresence mode is on , rega rdless of whether a[...]

Conference Manager Configuration Polycom, Inc. 214 RMX Conference IVR Override default conference IVR service Links this template to the specific conf erence IVR service selected in the l ist below . Note: The Polycom MCU conference IVR se rvice is separate and distinct from the RealPresence DMA system’s SI P-only shared numbe r dialing feature ([...]

Conference Manager Configuration Polycom, Inc. 215 Audio only Limits recording to the audio channel o f the conference. Indication of recording Displays a re d dot recording indicator in the upper left corner of the video layout. Available only on v7.1 and newer Poly com MCUs. Cisco Codian Floor and chair co ntrol S pecifies how much control confer[...]

Conference Manager Configuration Polycom, Inc. 216 See also: Conference T emplate s on p age 190 Conference T emplates Procedures on p age 216 Select Layout Dialog Box Lets you select a specific confer ence layout when you’re adding or editing a conference template. T o select a video frames layout 1 Click the radio button next to the layout you [...]

Conference Manager Configuration Polycom, Inc. 217 T o add a conference template linked to a RealPrese nce Collaboration Server or RMX profile 1 Go to Admin > Conference Manager > Conference T emplates . 2 In the Actions list, click Add . 3 In the Add Conference T emplate dialog box, specify all the conference properties for th is template: a[...]

Conference Manager Configuration Polycom, Inc. 218 See also: Conference T emplate s on p age 190 Add Conference T emplate Dialog Box o n page 196 Edit Conference T e mplate Dialog Box on p age 206 IVR Prompt Set s A prompt set cont ains a set of media files ( audio prom pt s and video slides) that provide the caller e xperience for a RealPresence D[...]

Conference Manager Configuration Polycom, Inc. 219 On the IVR Prompt Set s page, you can: ● Add a custom prompt set. The system valida tes the Appname and Prompt set values in the manifest file of the prompt set archive you select for uploading. ● See information ab out the selected pro mpt set, including a list of the me dia files it includes.[...]

Conference Manager Configuration Polycom, Inc. 220 See also: Conference Se ttings on page 185 Conference T emplate s on p age 190 Shared Number Dialing The Shared Number Dialing page enables you to configure the system to handle SIP calls to cert ain shared numbers ( virtual entry queue s) by routin g them to an appropriate Po lycom RealPresence Co[...]

Conference Manager Configuration Polycom, Inc. 221 2 The Polycom RealPresence DMA system recogniz es the dialed number as a VEQ number and routes the call to a Polycom Re alPresence Collaboration Server or RMX MCU configured to provide the IVR experien ce (MCU-contro lled or RealPresen ce DMA-controlled) that’ s associated with the VEQ number dia[...]

Conference Manager Configuration Polycom, Inc. 222 Y ou can cr eate up to 60 dif ferent VEQs to pr ovide dif ferent IVR experiences (for inst ance, dif ferent language prompts or dif ferent greetings). Y ou can desi gnate one of the MCU-controlled VEQs as the Direc t Dial VEQ, and the system will use it for calls dialed without a VEQ or VMR number [...]

Conference Manager Configuration Polycom, Inc. 223 See also: Add Direct Dial Virtual Entry Queue Dialog Box on page 224 Edit Virtual Entry Queue Dialog Box on page 224 Edit Direct Dial Vir tual Entry Queue Dialog Box on p age 225 Conference T emplate s on p age 190 Conference Se ttings on page 185 IVR Prompt Sets on p age 218 Add V irtual Entry Que[...]

Conference Manager Configuration Polycom, Inc. 224 See also: Shared Number Dialing on page 220 Add Direct Dial Virtual Entry Queue Dialog Box Lets you add a dir ect dial virtual entry que ue (VEQ) to the list of configured VEQs on the Shared Number Dialing page. The t able below describes the fields in the dialog box. See also: Shared Number Dialin[...]

Conference Manager Configuration Polycom, Inc. 225 See also: Shared Number Dialing on page 220 Edit Direct Dial Virtua l Entry Queue Dialog Box Lets you ed it the direct dial virtua l entry queue (VEQ). Th e table below describes the fields in the d ialog box. See also: Shared Number Dialing on page 220 RMX entry queue The RealPresence Collab orati[...]

Polycom, Inc. 226 Superclustering This chapter descr ibes the Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system’s superclustering capability . It includes the following topics: ● About Superclustering ● RealPresence D MAs ● Join Superclus ter Dialog Box ● Supercluster Procedures About Superclustering The tw[...]

Superclustering Polycom, Inc. 227  Create four territories, assign a primary cluster for each, and assign the fifth cluster as backup for all four .  Create five territories, assign a primary cluster for each , and make each cluster the b ackup for one of the other territories.  Use some hybrid of the a bove that best suits you r enterpris[...]

Superclustering Polycom, Inc. 228 ● Add the system to an existing supercluster by pointi ng it to one of the existing clusters in the supercluster . The system you’re logged into becomes one of the cluster s in t hat supercluster , and its local data store is largely replaced by a c opy of the sh ared supercluster dat a store. If a supercluster[...]

Superclustering Polycom, Inc. 229 The Start U si ng command puts the selected cluster back into service: ● New calls and conferences are allowed to star t. The cluster begins bandwid th management. ● The cluster assumes control of any te rritories for which it has primary responsibility , or for which it has backup responsibility and the primar[...]

Superclustering Polycom, Inc. 230 See also: About Superclustering on p age 226 Supercluster Procedures on page 23 0 Join Supercluster Dialog Box In the Supercluster page’ s action list, the Join Supercluster command lets you add a Polycom RealPresence DMA system to an existing supe rcluster or create a new one . It opens the Join Superclust er di[...]

Superclustering Polycom, Inc. 231 2 In the Actions list, click Join Supercluster . 3 In the Join Superclus ter dialog box, do one of th e following:  T o create a new supercluster , ent er the FQDN or host name of the virtual management in terface for the other Polycom RealPr esence DMA cluster wit h which to form the super cluster . Be sure the[...]

Superclustering Polycom, Inc. 232 T o remove a cluster from the supercluster 1 Make sure that there are no calls on the cluster , and that all of its MCUs are out of service. See MCU Procedures on pa ge 139. 2 Reassign all of the cluste r ’s territory responsibilitie s to a different cluster . 3 Go to Network > RealPresence DMAs . In the list,[...]

Polycom, Inc. 233 Call Server Configuration This chapter descr ibes the Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system’s con figuration tools and t asks related to its Call Server : ● About the Call Server Capabilities ● Call Server Settings ● Domains ● Dial Rules ● Hunt Groups ● Device Authenticatio[...]

Call Server Configura tion Polycom, Inc. 234 See also: Call Server Configuration on page 233 Call Server Settings on page 234 Call Server Settings On the Call Server Settings page, you can speci fy certain ga tekeeper and SIP p roxy settings used by the Polycom RealPresence DMA system Call Server . These settings are shared across the supercluster [...]

Call Server Configura tion Polycom, Inc. 235 Available bandwidth limit (percent) Set s the maximum percentage of the available bandwidth that can be allocated to a single call. If the requested bandwidth exceeds this value, the Call Se rver “downspeeds” (reduces the bit rate of) the call, but only to the user ’s downspeed minimum. If there is[...]

Call Server Configura tion Polycom, Inc. 236 SIP max breadth The maximum number of concurr ent parallel branches due to forking of a request. H.323 Settings Gatekeepe r call mode Direct call mo de — The Call Server processes only H.225.0 RAS call control messages. The endpoints exchange other call signaling and media control messages directly , b[...]

Call Server Configura tion Polycom, Inc. 237 See also: Call Server Configuration on page 233 About the Call Server Capabilities on pag e 233 Domains On the Domains page, you can add administrative domains to or remove them from the list of domains from which registrations are accepted . If the list is empty , all domains are considered local, and t[...]

Call Server Configura tion Polycom, Inc. 238 Calls that have a non-local domain in th e dialed string do not resolve to any locally registe red endpoint s, and can only resolve to a VEQ or VMR if the Confe rence rooms belong to every domain check box is checked. The following t able describes the fields on the page. Note: Resolve to Ex ternal Addre[...]

Call Server Configura tion Polycom, Inc. 239 See also: Call Server Configuration on page 233 About the Call Server Capabilities on pag e 233 Dial Rules Dial rules specify how the Polycom RealPresence DMA syst em Call Server uses the dia l string to determine where to route the call. This dial string may include an IP address, a string of numbers th[...]

Call Server Configura tion Polycom, Inc. 240 For instan ce, the Resolve to reg istered end point action applies all the associated system configurations and performs various searches on the inter nal endp oint registration records to determine if the inbound call is attempting to reach another r egistered endpoin t . It automatically adjus ts for s[...]

Call Server Configura tion Polycom, Inc. 241 See also: Dial Rules on page 239 Add Dial Rule D ialog Box on page 244 Edit Dial Rule Dialog Box on page 248 Preliminary/Postlim inary Scripting on page 2 51 The Default Dial Plan and Su ggestions for Modifications The Polycom RealPresence DMA system is configured by default with a generic dial plan that[...]

Call Server Configura tion Polycom, Inc. 242 If you have special conf iguration nee ds and wan t to modify t he dial plan , be aware that some of the default dial rules are necessary for “normal” operation. Re moving or modifying them t akes the system out of compliance with ITU and IEEE st andards. Here are some suggestions an d guidelines for[...]

Call Server Configura tion Polycom, Inc. 243 ● T o add an MCU, ISDN gate way , SBC, neighbor ga tekeeper , SIP peer , or simplified dialing service that can be dialed by p refix, con figure the prefix range o f the new s ervice on th e appropr iate page. No dial plan change is n ecessary , since Rule Dial services by prefix of th e default dial p[...]

Call Server Configura tion Polycom, Inc. 244 ● If your enterprise includes a SIP peer and yo u want to route calls to that peer without a prefix, add a dial rule using the Resolv e to extern al SIP peer act ion. If you have multiple SIP peers, a call ma tching the ru le is routed to the firs t one to answer . Y ou may want to specify th e domain([...]

Call Server Configura tion Polycom, Inc. 245 The following table describes the Action options and how the system attempt s to resolve the destinatio n address (dial string) for each. Preliminary A preliminary is an e xecutable script, written in the Javascript language , that defines processing actions (fil tering or tr a nsformation) that are part[...]

Call Server Configura tion Polycom, Inc. 246 Resolve to Lync conference ID Resolves to a L ync conference that resides on a selected SIP peer . When selected, the following fields are available: • Conference template When checked, you can select the co nference template used to start the conference. If left unchecked, or if checked and unchanged,[...]

Call Server Configura tion Polycom, Inc. 247 See also: Dial Rules on page 239 The Default Dial Plan and Suggestions for Modifications on page 241 Preliminary/Postlim inary Scripting on page 2 51 Resolve to external address Determines if the dial string is a well-formed instance of an external address type to which the rule applies, and if so, uses [...]

Call Server Configura tion Polycom, Inc. 248 Edit Dial Rule Dialog Box The following t able describes the fie lds in the Edit Dial Rule dialog box. The following table describes the Action options and how the system attempt s to resolve the destinatio n address (dial string) for each. Field Description Dial Rule Description The text descr iption di[...]

Call Server Configura tion Polycom, Inc. 249 For this action: Th e system attempts to resolve the address as follows: Block Blocks the call. Resolve to IP address T ries to treat the dial string as an IP address, and if it c an, assumes it’s the address (and port, if includ ed) of an unregistered en dpoint. If no port is specified, it use s the d[...]

Call Server Configura tion Polycom, Inc. 250 Resolve to Lync conference ID Resolves to a L ync conference that resides on a selected SIP peer . When selected, the following fields are available: • Conference template When checked, you can select the co nference template used to start the conference. If left unchecked, or if checked and unchanged,[...]

Call Server Configura tion Polycom, Inc. 251 See also: Dial Rules on page 239 The Default Dial Plan and Suggestions for Modifications on page 241 Preliminary/Postliminary Scripting A preliminary is an execut able script, written in the Javascript lan guage, that defines processin g actions (filtering or transformatio n) to be a pplied to a dia l st[...]

Call Server Configura tion Polycom, Inc. 252 CALLER_SIP_URI Array variable initially set to th e set of SIP URI addresses of the caller . The length of the array is 0 if the ca ller doesn’t have a SIP URI address. CALLER_SITE_AREA _CODE Area code of the caller ’s site. Blank if the site doesn’t have an area code. CALLER_SITE_COUNTRY_COD E Cou[...]

Call Server Configura tion Polycom, Inc. 253 The following table shows how diff erent dial rule action s apply a pr eliminary script’ s modified dial string to the output SIP headers in a SIP call. INPUT_SIP_HEADERS For SIP calls only , an associative array con taining the SIP headers in the received SIP IN VITE message. Usage example: if(INPUT_S[...]

Call Server Configura tion Polycom, Inc. 254 See also: Dial Rules on page 239 External Gate keeper on p age 101 External SIP Peer on page 105 External H.323 SBC on page 1 20 Add MCU Dialog Box on page 129 Script Debugging Dialog Box fo r Preliminaries/ Postliminaries on page 254 Sample Preliminary and Postliminar y Scripts o n page 255 Script Debug[...]

Call Server Configura tion Polycom, Inc. 255 See also: Preliminary/Postlim inary Scripting on page 2 51 Sample Preliminary and Postliminar y Scripts o n page 255 Sample Preliminary and Postliminary Script s A preliminary is an execut able script, written in the Javascript lan guage, that defines processin g actions (filtering or transformatio n) to[...]

Call Server Configura tion Polycom, Inc. 256 /////////////////////////// //// // STRIP PREFIX (SIP) // If the dial string is a SIP URI with prefix 99 in the us er part, remove it // SIP:991234@abc.com --> sip:1234@abc.com DIAL_STRING = DIAL_STRING.r eplace(/^sip:99([^@]*@)/i,"sip:$ 1"); /////////////////////////// //// // ADD PREFIX (S[...]

Call Server Configura tion Polycom, Inc. 257 return NEXT_RULE; } /////////////////////////// //// // PRINTLN // Print out the informatio n available to the script for th is call. // Information printed usin g the print or println functions // is saved as a call audit event, which is viewable in the // DMA interface under Repo rts > Call History,[...]

Call Server Configura tion Polycom, Inc. 258 /////////////////////////// //// // SITE BASED NUMERIC NICKN AMES (SIP) // Allow caller to omit cou ntry and area code when calling locally. // Assumes that country and area codes are set in site topo logy. // Assumes that all endpoin ts are registered with their ful l alias, including // country and are[...]

Call Server Configura tion Polycom, Inc. 259 The system select s hunt group member s in round-robin fash ion. It skips m embers that are in a call or have unconditional call forward ing enabled. If the sele cted group memb er rejects the ca ll or doesn’t answer before the timeout, the system tries the next group membe r . If all members have been[...]

Call Server Configura tion Polycom, Inc. 260 See also: Hunt Groups on p age 258 Add Alias Dialog Box on page 260 Edit Alias Dialog Box on page 261 Edit Hunt Group Dialog Box The Edit Hunt Group dialog box let s you mod ify the selected h unt group and add or remove members. The following tab le describes the fields in the dia log box. See also: Hun[...]

Call Server Configura tion Polycom, Inc. 261 See also: Hunt Groups on p age 258 Add Hunt Group Dialog Box on p age 259 Edit Hunt Group Dialog Box on p age 260 Edit Alias Dialog Box The Edit Alias dialog box lets you change an alias value assigned to the hunt group . Edit the alias in the Va l u e box and click OK . Aliases should be specified by th[...]

Call Server Configura tion Polycom, Inc. 262 The Call Server inte rcepts a nd responds to authenticat ion challenges fr om SIP peers on beh alf of some or all devices calling though the Call Serv er . This feature allows authenti cation security between the Call Server and it s peers to be completely separa te from security between the end point s [...]

Call Server Configura tion Polycom, Inc. 263 See also: Call Server Configuration on page 233 Add Device Authenti cation Dialog Box on page 263 Edit Device Authentication Dialog Box on page 26 3 Add Device Authentication Dialog Box The Add Device Authen tication dialog box appears when you click Add on the De vice Authen tication page while the Inbo[...]

Call Server Configura tion Polycom, Inc. 264 See also: Device Authentication on page 261 Registration Policy On the Registration Policy p age, you can specify policies to control registration by end point s. T o do so, you define the follo wing: ● Compliance policy: W rite an execu table script (using the Ja va script language) that specifies the[...]

Call Server Configura tion Polycom, Inc. 265 See also: Call Server Configuration on page 233 Script Debugging Dialog Box fo r Registration Policy Script s on page 26 8 Sample Registration Policy Scripts on page 268 Registration Policy Scripting A registration policy script is an exec ut able script, writte n in the Javascr ipt language , that defin[...]

Call Server Configura tion Polycom, Inc. 266 an exception to non-compliant end point s allows you to find them o n the Endpoint s page so that you can contact the ow ners. The following t able describes the o ther predefined var iabl es you can use in a registration policy script. Each time the script runs, it gets the in itial values for these var[...]

Call Server Configura tion Polycom, Inc. 267 EP_IS_IPV4 “TRUE” if EP_IP is an IPv4 address. Blan k otherwise. EP_IS_IPV6 “TRUE” if EP_IP is an IPv6 address. Blan k otherwise. EP_MODEL Endpoint model. EP_OWNER Endpoint owner . EP_OWNER_DOMAIN Endpoint owner's domain. EP_REG_IS_H323 “TRUE” if the registration request uses H.323 signa[...]

Call Server Configura tion Polycom, Inc. 268 See also: Registration Policy on page 264 Script Debugging Di alog Box for Registration Policy Script s When you click Debug this script on the Registration Policy p age, the Sc ript Debugging dialog box appears, in which you can test your script. The dialog box lets you ente r or select tes t values fo [...]

Call Server Configura tion Polycom, Inc. 269 The following sample scripts illustrate some of the ways in which registra tion requests can be evaluated. Y ou can use them as templates or st arting points for you r scripts. /////////////////////////// //// // Reject endpoints with th e specified problem software ver sion and all // SIP registrations.[...]

Call Server Configura tion Polycom, Inc. 270 if (DDlength > 0) { if (DDlength != SumDigit s) return NONCOMPLIANT; } /////////////////////////// //// // Reject aliases that don' t start with CC and AC (country code and area code); // otherwise accept. // var CCAndAC = REG_SITE_COUN TRY_CODE + REG_SITE_AREA_CODE; var DD_CCAndAC = EP_H323_DI A[...]

Call Server Configura tion Polycom, Inc. 271 IPstring = EP_IP[i]; } else { IPstring += "." + E P_IP[i] } } for (i=0; i<whitelist.lengt h; i++) { if (IPstring.match(white list[i])) { return COMPLIANT; } } return NONCOMPLIANT; See also: Registration Policy on page 264 Registration Policy Scripting on page 265 Script Debugging Dialog Box [...]

Call Server Configura tion Polycom, Inc. 272 See also: Call Server Configuration on page 233 Add Simplified ISDN Gatewa y Dialing Prefix Dialog Box on page 272 Edit Simplified ISDN Gateway Dialing Prefix Dialog Box on page 273 Add Simplified ISDN Gateway Di aling Prefix Dialog Box The Add S implified ISDN Gateway Dialing Prefix dialog box lets you [...]

Call Server Configura tion Polycom, Inc. 273 Edit Simplified ISDN Gatew ay Dialing Prefix Dialog Box The Edit Simplified ISDN Gateway Dialing Prefix dialog box let s you edit a prefix-driven simplified ISDN gateway dialing service. The following t able describes the fie lds in the dialog box. See also: Call Server Configuration on page 233 Prefix S[...]

Call Server Configura tion Polycom, Inc. 274 See also: Call Server Configuration on page 233 Prefix Service on page 271 Embedded DNS In a superclustered configuration, the clusters that make up the su percluster au tomatically t ake over for each other in the event of an out age. In orde r to gain the full ben efit of this feature, however , the en[...]

Call Server Configura tion Polycom, Inc. 275 The following table describes th e fields on the Embedded DNS pa g e. T o enable DNS publishing 1 Be sure you’ve added the requ ired NS records, one for ea ch cluster in the supercluster , to your enterprise DNS and have configured it to forwar d requests for names in the logical Call Server domain to [...]

Call Server Configura tion Polycom, Inc. 276 History Retention Settings The Polycom RealPresence DMA system is preconfigure d with the number of history records of vario us types to ret ain. When the retentio n limit for a record ty pe is reached, the system pur ges a specific numb er of the oldest records of that type. The following t able shows t[...]

Call Server Configura tion Polycom, Inc. 277 3 S pecify how many low-value si gnaling records to ret ain. 4 Click Update . A dialog box informs you that th e configuration has been updated. 5 Click OK . See also: Call Server Configuration on page 233[...]

Polycom, Inc. 278 Site T opology This chapter descr ibes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 site topology configuration topics: ● About Site T opology ● Sites ● Site Links ● Site-to-Site Exclusions ● T erritories ● Network Clouds ● Site T opology Configuration Procedures About Site[...]

Site T opol ogy Polycom, Inc. 279 ● If you don’t have a Polycom Re alPresence Resource Manag er or CMA system, enter site topology information ab out your netw ork directly into the Po lycom RealPresence DMA system’ s site topology pages. If your Polycom RealPresence DMA system is superclustered (see About Super clustering on p age 226), site[...]

Site T opol ogy Polycom, Inc. 280 The protocol-specific rout ing settings for a site determ ine whethe r and how calls from that site can traverse the firewall to reach end point s outside th e enterprise network: ● Via a transp arent firewall ● Via the specified SBC ● Not at all The site’s routing s ettings are used when the dial string is[...]

Site T opol ogy Polycom, Inc. 281 Site Information Dialog Box Lets you view information about the selected site, incl u ding which subnet s are a ssociated with it and count s of the devices it contain s. The following table describes the fields in the dialog box, all of which are read-only . See also: About Site T opology on page 278 Sites on page[...]

Site T opol ogy Polycom, Inc. 282 Add Site Dialog Box Lets you define a new site in the Poly com RealPresen ce DMA system’s site topolog y and specify which subnets are associated with it. The following tabl e describes the fields in the dialog box. Field Description General Info General Settin gs Site name A meaningful name for the site (up to 1[...]

Site T opol ogy Polycom, Inc. 283 ISDN Number Assignment Assignment method The ISDN number assignment method for the devices in this site. The numbers being assigned are endpoint ali a ses in the form of E.164 numbers, which can be dialed by both IP endpoints registered to the Call Server and ISDN endpoints dialing in through an ISDN gateway . The [...]

Site T opol ogy Polycom, Inc. 284 Country code The country code for the site’s location. Click the CC button to select from a list of countries. T o apply ITU dialing rules, the system must compare the co untry code of the gateway site with the country code of the call’s destination. Area code The city or area code for the site’s location. Le[...]

Site T opol ogy Polycom, Inc. 285 See also: About Site T opology on page 278 Sites on page 279 Add Subnet Dialog Box on p age 289 Site T opology Configuration Procedures on p age 299 Edit Site Dialog Box Lets you edit a si te in the Polycom RealPresence DMA syste m’s site topolog y and add or edit a subnet associated with the site. The following [...]

Site T opol ogy Polycom, Inc. 286 Field Description General Info General Settin gs Site name A meaningful name for the site (up to 128 characters). Note: If the system’ s embedded DNS service is enabled (see Embedded DNS on page 274), the system uses the site name to create the Logica l host name (see Site Information Dialog Box on page 281). We [...]

Site T opol ogy Polycom, Inc. 287 ISDN Number Assignment Assignment method The ISDN number assignment method for the devices in this site. The numbers being assigned are endpoint ali a ses in the form of E.164 numbers, which can be dialed by both IP endpoints registered to the Call Server and ISDN endpoints dialing in through an ISDN gateway . The [...]

Site T opol ogy Polycom, Inc. 288 Country code The country code for the site’s location. Click the CC button to select from a list of countries. T o apply ITU dialing rules, the system must compare the co untry code of the gateway site with the country code of the call’s destination. Area code The city or area code for the site’s location. Le[...]

Site T opol ogy Polycom, Inc. 289 See also: About Site T opology on page 278 Sites on page 279 Add Subnet Dialog Box on p age 289 Edit Subnet Dialog Box on page 290 Site T opology Configuration Procedures on p age 299 Add Subnet Dialog Box Lets you add subnets to the site you’re adding or editing. Allowed via H.323-aware firewall Allows H.323 cal[...]

Site T opol ogy Polycom, Inc. 290 The following t able describes the fie lds in the dialog box. See also: Add Site Dialog Box on page 282 Edit Site Dialog Box on page 28 5 Site T opology Configuration Procedures on p age 299 Edit Subnet Dialog Box Lets you edit a s ubnet assoc iated with a site. The following t able describes the fie lds in the dia[...]

Site T opol ogy Polycom, Inc. 291 See also: Add Site Dialog Box on page 282 Edit Site Dialog Box on page 28 5 Site T opology Configuration Procedures on p age 299 Site Links The Site Links page cont ains a list of the links defin ed in t he site topology . A link can connect two sites, or it can connect a site to an MPLS networ k cloud (see Network[...]

Site T opol ogy Polycom, Inc. 292 See also: About Site T opology on page 278 Add Site Link Dial og Box on p age 292 Edit Site Link Dialog Box on pa ge 292 Site T opology Configuration Procedures on p age 299 Add Site Link Dialog Box Lets you define a new site link in the Polycom RealPr ese nce DMA system’s site topology . A link can connect two s[...]

Site T opol ogy Polycom, Inc. 293 See also: About Site T opology on page 278 Site Links on page 291 Site T opology Configuration Procedures on p age 299 Site-to-Site Exclusions The Site-to-Site Exclusions p age cont ains a list of th e site-to-site connection s that the site topology doesn’t permit a call or session to use. If the system is integ[...]

Site T opol ogy Polycom, Inc. 294 2 In the Actions list, click Add . 3 In S tep 1 of the wizard, select the first site for the exclusion. Click Next . If the site you want isn’t displa yed in the list, you can search by site name or te rritory . 4 In S tep 2 of the wizard, select the second site for the exclusion. Click Next . 5 In S tep 3 of the[...]

Site T opol ogy Polycom, Inc. 295 See also: About Site T opology on page 278 Add T errit ory Dialog Box on page 29 5 Edit T erritory Dialog Box on page 2 96 Site T opology Configuration Procedures on p age 299 Add T erritory Dialog Box Lets you define a new terr itory in the Polyco m RealPresence DMA system’s site topology . The following t able [...]

Site T opol ogy Polycom, Inc. 296 See also: About Site T opology on page 278 T erritories on page 294 Site T opology Configuration Procedures on p age 299 Edit T erritory Dialog Box Lets you edit a te rritory in the Polycom RealPresence DMA system’ s site topology . The following t able describes the fie lds in the dialog box. Available sites Lis[...]

Site T opol ogy Polycom, Inc. 297 See also: About Site T opology on page 278 T erritories on page 294 Site T opology Configuration Procedures on p age 299 Network Clouds The Network Clouds p age cont ains a list of the MPLS (Multiprotocol Label Switchi ng) network clouds defined in the site topology . If the Polycom Re alPresence DMA s ystem is int[...]

Site T opol ogy Polycom, Inc. 298 See also: About Site T opology on page 278 Network Clouds on page 297 Site T opology Configuration Procedures on pag e 299 Edit Network Cloud Dialog Box Lets you edit an MPLS networ k cloud in the Polyc om RealPrese nce DMA syst em’s site topology . The following tab le describes the fields in th e dialog box. Se[...]

Site T opol ogy Polycom, Inc. 299 Site T opology Configuration Procedures T o configure your site topology in the RealPresence DMA system 1 Go to Network > Site T opology > Sites . Initially , the list of sites contains only an entry named Internet/VPN, which can’t be ed ited. 2 For each site in your networ k topology , do the following: a [...]

Site T opol ogy Polycom, Inc. 300 d Select the first site linked to this cloud and click th e arrow button to move it to the Linked Sites list. The Add Site Link dialog box appears. e Define the link. See Add Site Link Dialog Box on p age 292. f Repeat the previous two step s for each additio nal site linked to this cloud. g Click OK . 8 Go to Netw[...]

Polycom, Inc. 301 Users and Group s This chapter descr ibes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system management topics related to user s and groups: ● User Roles Overview ● Adding Users Ove rview ● Users ● Groups ● Login Sessions ● Change Password Dialog Box User Roles Overview The [...]

Users and Groups Polycom, Inc. 302 If your system is integrated with an Active Directory , all enter prise users ar e automatic ally Conferencin g Users. Y ou can use enterprise group s to manage assignment of the ot her user roles. See Enterprise Groups Procedures on pa ge 329. See also: Users on page 303 Users Proced ures on page 321 Conference R[...]

Users and Groups Polycom, Inc. 303 A newly installed system ha s a single local user acco unt, admin. We strongly reco mmend that, as part of initial system setup, you create a local user acc ount for yourself with the Administrat o r role, log in using that account, and delete the admin user account. See the caution an d first procedure in Users P[...]

Users and Groups Polycom, Inc. 304 The system matches any string you enter a gainst the begi nning of the value for whic h you’re searching . For the Search us ers field at the top, it matche s against user ID, fir st name, and last name. For inst ance, if you enter “sa” in the Search users fie ld, it displays the users whose us er ID, first [...]

Users and Groups Polycom, Inc. 305 See also: User Roles Overview on page 301 Adding Users Ove rview on p age 302 Add User Dialog Box on p age 305 Edit User Dialog Box on page 307 Conference R ooms Dialog Box on page 310 Users Proced ures on page 321 Conference Rooms Proc edures on page 323 Add User Dialog Box The following table describes th e part[...]

Users and Groups Polycom, Inc. 306 User pass-through to CDR Optional value to put in the userDataA field of call CDRs associated with this user . For instance, this might be a user ID from some external system or dat abase. Account disabled If checked, the user can’t ho st conferences (the user ’s conference room or rooms are not available) and[...]

Users and Groups Polycom, Inc. 307 See also: Users on page 303 Select Associated Endpoint s Dialog Box on page 310 Users Proced ures on page 321 Conference Rooms Proc edures on page 323 Edit User Dialog Box The following t able describes the part s of the Edit User dia log box. The User ID is not edit able. The other General Info items are editable[...]

Users and Groups Polycom, Inc. 308 User ID The user ’s login name. Password Confirm p assword The user ’s system login password (not conference or chairperson passcode). This is the password that enables users with explicitly assigned roles to log into the system mana gement interface (see User Roles Overview on page 301). The password must sat[...]

Users and Groups Polycom, Inc. 309 Minimum downspeed rate (kbps) If Class of serv ice is selected, lets you specify the minimum bit rate to which the user ’s calls can be reduced (downspeeded). Associated Endpoint s Associated endpoints Lists the endpoints associated with the user . Click Select to open the Select Associat ed End poi nt s dialog [...]

Users and Groups Polycom, Inc. 310 See also: Users on page 303 Select Associated Endpoint s Dialog Box on page 310 Users Proced ures on page 321 Conference Rooms Proc edures on page 323 Authentication Required Dialog Box In maximum security mo de, changing a user ’s p assword requires you to authenticate yourself. Enter your password and click OK[...]

Users and Groups Polycom, Inc. 31 1 ● One enterprise conference room (if this is a n enterp rise user) autom atically assign ed to the user as part of the Active Dir ectory integ ration process . Y ou can’t delete this conference room, but you can modify it. ● Custom conference rooms manually added using the Add command in this dialog box. ?[...]

Users and Groups Polycom, Inc. 312 See also: Users on page 303 Add Conference Room Dial og Box on pag e 312 Edit Conference Room Dialog Box on page 317 Users Proced ures on page 321 Conference Rooms Proc edures on page 323 Add Conference Room Dialog Box Lets you create a custom conf erence roo m for this user . For a local user , you must add at le[...]

Users and Groups Polycom, Inc. 313 Field Description Room ID The unique I D of the c onferenc e room. Cl ick Generate to let the system pick an available ID (from the range set in Conference Settings ). If using alphanumeric confer ence room IDs, don’t include multip le consecutive spaces or the following characters: ()&%#@|"':;, If[...]

Users and Groups Polycom, Inc. 314 Chairperso n passcod e The numeric p asscode that identifi es chairpersons in this room’s conferences. If none, the room’s conferences don ’t include the chairperson fea ture. If the user has a chairperson passcode, it appears here. Y ou can change it to a different p asscode for this room only . Must contai[...]

Users and Groups Polycom, Inc. 315 Resource priority value If the RealPresence DMA system is deployed in an AS-SIP environment with a resource prioritizati on mechanism and Loca l Se ssion Controll er (LSC), set this to the priority value to assign to conferences using this conference room. If using a custom namespace, enter the value in the box be[...]

Users and Groups Polycom, Inc. 316 Dial-out Presets If selected, th is conference room is for a preset dial-out conference, referred to in th e Polycom RealPresence Resource Manager system as an Anytime conference. When someone dials in and start s a confer ence, the system dials out to the entries in the Dial-out Particip ant s list. (See the note[...]

Users and Groups Polycom, Inc. 317 See also: Users on page 303 Conference R ooms Dialog Box on page 310 Add Dial-out Participant Dialog Box on p age 321 Edit Dial-out Partic ipant Dialog Box on page 321 Conference Rooms Proc edures on page 323 Edit Conference Room Dialog Box Lets you view o r modify a conferenc e room’s de tails. The following t [...]

Users and Groups Polycom, Inc. 318 MCU pool order MCU pool order used by th is conf erence room, which is used to determine which MCU hosts a conference (see MCU Pool Orders on page 145). If not selected, the ro om us es the highest-priority pool order associate d with any group to which the u ser belongs, or if n one, the system’s default pool o[...]

Users and Groups Polycom, Inc. 319 Resource priority namespace In an Assured Services SIP (AS-SIP) en vironment, a Local Session Controlle r (LSC) can provide priority-based precedence and preemption servi ces to ensure th at the most important calls get through. If y our organization has implemented such a resource prioritization mechanism and you[...]

Users and Groups Polycom, Inc. 320 Conference Duration Maximum duration of a conference (in hours and minutes) or Unlimited (the maximum in this case depends on th e MCU). If not selected, the ro om uses the longe st duration associated with any group to which the user belongs, or if none, the system’s default maximum durati on. (see Conference S[...]

Users and Groups Polycom, Inc. 321 See also: Users on page 303 Conference R ooms Dialog Box on page 310 Conference Rooms Proc edures on page 323 Add Dial-out Particip ant Dialog Box Lets you add a p articipant to the co nference room’ s Dial-out Participants list. When s omeone dials in to the conference room and start s a confer ence, the syst e[...]

Users and Groups Polycom, Inc. 322 T o remove the default admin account and cre ate a local account for yourself with administrative privileges 1 Log in as admin and go to User > Users . The Users p age appears. 2 Create a local user acc ount for yourself with the Administr ator role. See T o add a local user on page 322. 3 Log out and log back [...]

Users and Groups Polycom, Inc. 323 3 Select the user and click Edit . 4 As required, edit the General Info , Roles , and Conf erence Passcode s sections of the User Properties dialog box. See Edit User Dialog Box on page 307. For enterprise users, you can change their roles and their chairperson and conferen ce passcodes, and you can enable or disa[...]

Users and Groups Polycom, Inc. 324 b T o link t his preset co nference t o an externa l audio conf erencing br idge (for h osting audio -only participants), in the Digit s field enter the E.164 nu mber for connecting to that bridge, and in the IVR DTMF field ente r any DTMF digits (such as an access code or PIN ) to send to the audio conferencin g [...]

Users and Groups Polycom, Inc. 325 See also: Users on page 303 Conference R ooms Dialog Box on page 310 Add Conference Room Dial og Box on pag e 312 Edit Conference Room Dialog Box on page 317 Users Proced ures on page 321 Group s Groups functionality is available on ly if your Pol ycom RealPres ence DMA sys tem is integrat ed with an Active Direct[...]

Users and Groups Polycom, Inc. 326 See also: Users on page 303 Edit Group Dialog Box on page 327 Enterprise Group s Procedures on p age 329 Import Enterprise Group s Dialog Box The following t able describes the fie lds in the Import Enterprise Group s dialog box. Conference T emplate T emplate assigned to t he group, if any , which defi nes the co[...]

Users and Groups Polycom, Inc. 327 See also: Users on page 303 Groups on p age 325 Enterprise Group s Procedures on p age 329 Edit Group Dialog Box The following t able describes the fie lds in the Edit Group dialo g box. Field Description Class of service Select to assign the group a class of service other than the system’s default (see Conferen[...]

Users and Groups Polycom, Inc. 328 See also: Users on page 303 Groups on p age 325 Import Enterprise Groups Dialog Box on page 326 Presence publishing options In a Microsoft® Lync 2013 environment, you can configure presence publishing (the publishing of VMR status to a L ync 2013 client contact list) for any VMR that belongs to a member of this g[...]

Users and Groups Polycom, Inc. 329 Enterprise Group s Procedures The Polycom RealPresence DM A system’s ability to import an enterprise group and assign it a conference template lets you customize the confere ncing experience for all members of the grou p. The ability to assign defined Polycom RealPresence DMA user roles to an enterpris e group l[...]

Users and Groups Polycom, Inc. 330 2 Optionally , in the Actions list, click Move Up until your new conference template has Priority 1. This ensures that users who have access to multiple conf erence template s will us e this one for their enterprise conferen ce room. Y ou can choose a d if fer ent priori ty level, but th en some member s of the gr[...]

Users and Groups Polycom, Inc. 331 See also: Session on page 58 Users and Group s on p age 301 Change Password Dialog Box The system may be configured to expire local user passwo rds after a cert ain numbe r of days (see Local Password on page 58). If your passwo rd has expired when you try to log into the system, the Change Password dialog box pro[...]

Polycom, Inc. 332 System Management and Maintenance This chapter descr ibes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system operations topics: ● Management and Main tenance Overvie w ● Recommended Regular Maintenance ● Dashboard ● Alerts ● System Log Files ● T roubleshooting Utilities ● [...]

Polycom, Inc. 333 ● Using the system tools pr ovided to aid with syst em and network diagnostics, monitori ng, and troubleshooti ng. See T r oubleshooting Utilities on page 372. Should the nee d arise, Polycom Global Services personnel may ask you to run these too ls. ● Upgrading the system when upgrades/p atches are made available. See Upgradi[...]

Polycom, Inc. 334 ● Download log ar chives regular ly and back them up securely (preferably of fsite as well as onsite). Delete downloaded log archives to free up disk sp ace. ● Export CDRs regularly and back them up securely (preferably offsite as well as onsite). Provisioner Responsibilities As a Polycom RealPresence DMA system pr ovisioner ,[...]

Polycom, Inc. 335  Go to Maintenance > Back up and Restore and download and delete backup files (see Backing Up and Restoring on page 374).  Go to Maintenance > System Log Files and do wnload and delete log file arch ives (you must have the Auditor role to do so; see System Log Files on page 370).  Go to Admin > Local Cluster >[...]

Polycom, Inc. 336 Certificates Go to Admin > Local Clus ter > Certificates and verify that the list of certificates contain s the certificates you’ve inst alled and looks as you wo uld expect (a n ar chived screen capture may be hel pful for comp arison). Display the details for an y certificat e you’ve inst alled and verify th ey are as [...]

Polycom, Inc. 337 See also: Active Directo ry Integr ation Pane on page 337 Call Server Active Calls Pane on page 337 Call Server Registrations Pane on p age 338 Cluster Info Pane on page 33 8 Conference His tory – Max Participants Pane on page 338 Conference Manager M CUs Pane on page 339 Conference Manager Usa ge Pane on page 339 Exchange Serve[...]

Polycom, Inc. 338 Call Server Registrations Pane Displays the total nu mber of active (including acti ve quarantined) a nd inactive (including inactive quarantined and blocked) end point registrations and the number that failed in the p ast 24 hours. Hover over a registration number to see the limit. Also displays the total number o f registrations[...]

Polycom, Inc. 339 See also: Dashboard on page 33 6 Conference Manager MCUs Pane Displays information about all the MCUs that are m anaged by Conf erence Manager to host conference rooms (virtual meeting roo ms, or VMRs). The information shown includ es the MCU’s connection an d service st atus, it s capabilities (recording, IVR, and SVC), its rel[...]

Polycom, Inc. 340 Exchange Server Integration Pane If the Polycom RealPresen ce DMA system is integrated with a Micro soft Exchange server ( see Microsoft Exchange Server Integration on page 175), displays the following: ● The integration st atus, which can be one of the following:  Unavailable — A service sta tus or inter-server communica t[...]

Polycom, Inc. 341 ● User name us ed to log in to the RealPres ence Resou rce Manager or CMA system . ● T ime when site topology data was last updated from the RealPresence Resource Manager o r CMA system. ● Number of territories, sites, site links, and network (MPLS) clouds in the site topology dat a obta ined from the RealPresence Reso urce [...]

Polycom, Inc. 342 User Login Histor y Pane Displays the following information abou t logins by your user ID: ● The server you’re currently log ged into. ● The time, date, server logged into, and source (host nam e or IP addr ess) of the last successful lo gin (prior to your curren t session) by your user ID. ● The time, date, server , and s[...]

Polycom, Inc. 343 Click the link to go to the Real Presence DMAs page. See also: Alerts on p age 342 Alert 1003 Cluster <cluster> is orphaned. The replication link with the specified cluster seems to be co rrupted. Click the link to go to the Real Presence DMAs page. T ry removing that cluster from the supercluster and then rejoining. See als[...]

Polycom, Inc. 344 Alert 1 105 <alerting-cluster>: Primary cluster <p-clu ster> and backup clus ter <b-cluster> are not reachable. T erritory <terri tory> may n ot be functioning. The cluster from which the alert orig inated is unable to communicate with the specified territor y’s primary and backup clusters. This may be a [...]

Polycom, Inc. 345 If this alert reoccurs frequently but quickly goes away , that suggests intermittent ne twork problems. If it persists, it will be followed by Alert 1 108 , indicating that the te rritory has failed over to the backup cluster . The backup cluster allows conferencin g to continue in the te rritory (at diminished cap acity) and fulf[...]

Polycom, Inc. 346 Alert 2002 Resource management system <system-n ame> unreachable. Last con t act on: YYYY -MM-DD HH:MM GMT+/-H [:MM]. The cluster resp onsible for RealPresence Resource Manager or CMA integration was un able to connect to the Polycom RealPresence Re source Mana ger or CMA system. This may indicate a network problem or a prob[...]

Polycom, Inc. 347 Alert 2102 Zero enterprise conference rooms exist on cluster <cluster>. The cluster responsible for Active Dir ectory integration successfully retr ieved user and group dat a, but no conference rooms wer e generated . This may indicate that no directory attribute was specif ied from which to gener ate conference room IDs, or[...]

Polycom, Inc. 348 (Conference Manager and /or Call Server), so you may need to assign the af fected territory to some other cluster . We recommend assigning a ba ckup cluster for ea ch territory . See also: Alerts on p age 342 Alert 2106 Cluster <cluster>: Failed c onnection from <server> to Active Directory for user authentications at [...]

Polycom, Inc. 349 Alert 2202 Exchange server integration is not availabl e. Both primary cluster <p-cluster> and backup cluster <b-cluster> are not operational. The primary and backup clusters fo r the territory re sponsible for Excha nge server inte gration are b oth unreachable. This may indicate serious network problems. It’ s also[...]

Polycom, Inc. 350 See also: Alerts on p age 342 Alert 2601 <cluster>: Cannot reach L ync ser ver <lyncserver> for presence publishing. The cluster cannot communicate with the specifie d L ync server at th e currently configure d Next hop address . This could indicate a network pro blem, or a problem with the L ync server . Click the lin[...]

Polycom, Inc. 351 Click the link to go to the Network > External SIP P eers p age to begin troubleshoo ting. T ry pinging the specified L ync server ’s IP address. If it is reacha ble, verify that the Next hop address , Port , and Tr a n s p o r t type settings on this page are corr ect. See also: Alerts on p age 342 Alert 2605 <cluster>[...]

Polycom, Inc. 352 Alert 3102 Cluster <cluster>: The server certificate will expire with in 1 day . All system access may be lost. The specified cluster ’s server certificat e is about to expire. Th is is the pub lic certificate that the clus ter uses to identify itself to devices config ured for secure communicati on. If you allow it to exp[...]

Polycom, Inc. 353 Alert 3105 Cluster <cluster>: One or more CA ce rtificates will expi re within 30 days. The specified cluster has a CA certific ate or certificates that will expire so on. When a CA certificate expires, the certificates signed by that certificate authority ar e no longer accepted. If you allow the CA certificate(s) to expire[...]

Polycom, Inc. 354 Alert 3203 The EULA for cluster <cluster> has not been accepted. All calls are blocked on this cluster . The system version has change d, and the End User License Agreement has not yet been accepted. The specified cluster won’t accept any inboun d calls, or place outb ound calls, until a user with Administrator privileges [...]

Polycom, Inc. 355 Alert 3301 Cluster <cluster> is configured for 2 server s, but only a single se rver is detected. One of the servers in the specified cl uster is not resp onding to the other se rver over the pr ivate network that connects th em. This could be a hardwar e problem, or the server in question m ay just nee d to be rebo oted. It[...]

Polycom, Inc. 356 Alert 3305 Cluster <cluster>: A public signali ng network error exists on <server>. The specified server has detected a proble m with the sig naling network connectio n. This could be a pr oblem with the G B3 port (eth2 int erfac e), the ethernet cable con necting the ser ver to the enterprise ne twork switch, or tha t[...]

Polycom, Inc. 357 Alert 3310 <cluster>: DNS <address of server> cannot resolve <FQDN>. <service> <referenced by> cannot be reached. The specified cluster can’t resolve the domain name of this Active Directory , MCU, ISDN gateway , or DMA cluster . The specified service is currently unreachab le. This could indicate a[...]

Polycom, Inc. 358 Alert 3404 Cluster <cluster>: Log fil es on server <server> are clos e to capacity limit and may be purged within 24 hours. Log archives on the specified cluster have re ached the percent age of capa city that triggers an alert, set on the Alerting Settings page . Click the link to go to the System Log Files p age. W e[...]

Polycom, Inc. 359 Possible explanations: ● Someone upgraded on e server of the cluster while t he other was turned of f or otherwise unavaila ble. ● An expansion serve r was added to a single-ser ver cl uster , but the new server wasn’t patched to the same software level as the existing server . ● An RMA replacement server wasn’t p atched[...]

Polycom, Inc. 360 Alert 3605 Cluster <cluster>: Custom confer ence ro oms differ between servers. In the specified cluster , the custom conference room co unt s are different on the two server s, indicating that their internal data bases aren’t consistent. T r y to determine which server ’s dat a is incorrect and reboot it. See also: Aler[...]

Polycom, Inc. 361 Use the failure det ails as a st arting point for troubleshooting. If the failure is not h ardware or network r elated, and you are unable to acce ss the server , it may need to be rebooted. Click the link to go to the Network > DMAs page. See also: Alerts on p age 342 Alert 3803 <d-cluster>: Cluster <f-clust er>/se[...]

Polycom, Inc. 362 See also: Alerts on p age 342 Alert 4004 MCU <MCUname> is confi gured with insufficient user connections. The system was unable to estab lish an additional ma nagement session connection to the specified MCU. Possible explanations: ● IP connectivity between the syst em and the MCU has been lost. ● This MCU doesn’t allo[...]

Polycom, Inc. 363 Click the link to go to the Network > MCU > MCUs page to begin troubleshoo ting. Check the network connection between this MCU and the RealPresence DM A cluster . See also: Alerts on p age 342 Alert 4010 MCU <mcu> disconnect rate is > 4. The DMA cluster has lost connection with the specifie d MCU more than four time[...]

Polycom, Inc. 364 Alert 4013 MCU <mcu> is connected with no port cap acity . The specified MCU has no ports availa ble for call traf fic. This could indicat e that the specifie d MCU is at capacity , or possibly a network problem. This alert appears as soon as the port capacity of this MC U become s 0, and is automatically cleared af ter two [...]

Polycom, Inc. 365 The H.323 ID or SIP user name must be updated on the end point s of the ITP system. See Naming ITP Systems Properly for Recognition by the Polycom RealPresence DMA System on p age 95. See also: Alerts on p age 342 Alert 5002 One or more end point s is sending too mu ch H.323 signaling tr affic, has been temporarily blackliste d, a[...]

Polycom, Inc. 366 Alert 6002 Shared number dialing VEQ <VEQnum> re ferences entry queue <EQname> which is not configur ed on any MCUs. The specified entry queue used by the VEQ <VEQnum> is no t configured on an MCU. If the VEQ is a Direct Dial VEQ, <VEQnum> is “Direct Dial”. Click the link to go to Admin > Conference [...]

Polycom, Inc. 367 See also: Alerts on p age 342 Alert 6104 Ongoing conference <VMR> on MCU <M CU1> failed over to MCU <MCU2>: <reason>. A conference using the conference room identifier <VMR> has been moved from <MCU1 > to <MCU2> for the specified reason. This alert autom atically clears after two minutes. [...]

Polycom, Inc. 368 Alert 6201 <cluster>: Errors in presence publicati on for L ync server <lyncserver>. Presence for <NN> of <MM> Polycom conference cont act s will not be p ublished due to L y nc server configuration ‘MaxEndpoi ntExpiration’ value <expire>. The system was unable to publish presen ce sta tus fo r th[...]

Polycom, Inc. 369 If suitable for your environment, either inc rease the ‘Ma xEndpointExpiration’ v alue on the L ync server , or decrease the number of Polyco m conference cont acts configur ed for publishing. Click the link to go to the Network > External SIP P eers p age. See also: Alerts on p age 342 Alert 7001 Failed registration dat a [...]

Polycom, Inc. 370 System Log Files The System Log Files page lists the available system log file archives and lets you run the following Action list commands: ● Roll Logs — Closes and archives the cu rr ent log files and starts ne w log files. If you have a supercluster , you’re prompted to choose the cluster whose log files you want to roll.[...]

Polycom, Inc. 371 System Logs Procedures T o download a log archive to your PC or workst ation 1 Go to Maintenance > System Log Files . The System Log Files p age appea rs. 2 T o download a listed log archive: a Select the file you want. b In the Actions list, click Download Archived Logs . c In the dialog box, select a location and click Save .[...]

Polycom, Inc. 372 See also: Management and Main tenance Overvie w on page 332 Recommended Regular Maintenance on pag e 334 Alerts on p age 342 Call Detail Records (CDRs) on p age 400 T roubleshooting Utilities The Polycom RealPresence DMA system’ s T roubleshooting Utilities subme nu includes several useful network and system st atus commands, wh[...]

Polycom, Inc. 373 I/O S t ats Use I/O S t at s to see CPU resour ce allocation and re ad/write statistics for each server . T o run iost at on each server » Go to Maintenance > T roubl eshoot ing Utilities > I/O S t at s . The system displays results of the command for each server . SAR Use SAR to see a complete system activity report (from [...]

Polycom, Inc. 374 Backing Up and Restoring Every night, each Polycom RealPresence DMA system cluster creates a configuration-only backup of the system, which includes: ● Local user account information (including local dat a for en terprise users, such as conference r oom attributes) ● System configuration dat a ● Supercluster and reso urce ma[...]

Polycom, Inc. 375 The following t able describes the fie lds in the Backup and Restore list. See also: Management and Main tenance Overvie w on page 332 Recommended Regular Maintenance on pag e 334 Confirm Restore Dialog Box on page 375 Backup and Restore Procedures on p age 376 Confirm Restore Dialog Box The Confirm Restore dialog box appears when[...]

Polycom, Inc. 376 ● History , network usage, and log data Which data you can restore dep ends on: ● The type of backup file (full or config-only) yo u selected. ● For a restore from a non-iden tical software versio n, which restore operation s the current ver sion support s for the source version dat a. See also: Backing Up and Restoring on p[...]

Polycom, Inc. 377 5 Click Close . T o create a new backup file 1 Go to Maintenance > Backup and Restore . 2 V erify that the oldest backup file listed is one yo u don’t want to keep or have already downloaded. Only ten files are saved. Creating a new backup will delete the oldest file (unle ss there are fewer than ten). 3 In the Actions list, [...]

Polycom, Inc. 378 9 Click OK . The system logs you out and the server reboots (typically , this takes about five minutes). Af ter it comes back up, in a two-server clus ter , the second server syncs to it , thus being restored to th e same state. Depe nding on the configuration changes be ing applied, it may reboot so th e changes can t ake effect.[...]

Polycom, Inc. 379 c If the system was integrated with AD, go to Admin > Integrations > Microsoft Active Directo ry and re-enable the inte gration. T o restore from a backup file on the Polycom RealPresence DMA system’ s USB flash drive 1 If the system is ru nning and acces sib le, log in as an Administrator , make sure that there are no cal[...]

Polycom, Inc. 380 5 In the RealPresence DMA USB Co nfiguration Utility window , click Copy a Backup to the USB flash drive . 6 Select the backup file from which y ou want to restore the system and click Open . The utility displays an error mess age if the file is n’t a valid Polycom R ealPresence DMA system backup. Otherwise, it confirms that the[...]

Polycom, Inc. 381 The following table describes th e parts of the Software Upgr ade page . See also: Management and Main tenance Overvie w on page 332 Recommended Regular Maintenance on pag e 334 Basic Upgrade Procedures on p age 382 Incompatible Soft ware V ers ion Supercluster Upgrades on page 386 Factors to Consider for an Increment al Superclus[...]

Polycom, Inc. 382 Basic Upgrade Procedures T o inst all an upgrade 1 Put the upgrade pa ckage file somewhere on or ac cessible from your PC. 2 Go to Maintenance > Sof t ware Upgrade . 3 In the Actions list, click Upload . 4 Select the upgrade p ackage file and click Open . The File Upload dialog box indicates when the upload is complete. Caution[...]

Polycom, Inc. 383 5 Click Close . The Upgrade Packag e Det ails section displays information about the file you uploaded. The description includes an estim ated install time. 6 V erify that the upgrade package is correct. If a system rest art is required, make sure that th ere are no calls on the system. Most upgrades will re quire a restart. 7 If [...]

Polycom, Inc. 384 a In a two-serv er clus ter , verify on the Dashboard that both se rvers are up and the private network connection is operating prop erly . b Go to Maintenance > Sof t ware Upgrade and check the Operation History table. c If the upgrade requires a new license activation key code or codes, obt ain and inst all them as described [...]

Polycom, Inc. 385 f Log back into the cluster you removed and verify on the Superclu ster St atus pane of the Dashboard that th e cluster is no lon ger part of the super cluster . g Return to Maintenance > Sof tware Up grade . 4 In the Actions list, click Roll Back . A confirmation di alog box appea rs. 5 Click Ye s . If a restart is requ ired, [...]

Polycom, Inc. 386 See also: Management and Main tenance Overvie w on page 332 Upgrading the Software on pa ge 380 Incomp atible Sof tware V ersion Supercluster Upgrades All the clusters in a supe rcluster must be running compatible sof tware versions. Patch releases will generally be co mpatible, and ca n be insta lled using the procedure in Basic [...]

Polycom, Inc. 387 Factors to Consider for an In crement al Supercluster Upgrade Before deciding to attempt an increment al supercluster software upgr ade, be aware of the following: ● An increment al upgrade can easily t ake five times as long as th e simplified method. ● As clusters are removed from the existing super cluster and upg raded, it[...]

Polycom, Inc. 388 T o upgrade a supercluster by t aking all clusters out of service 1 Put the upgrade pa ckage file somewhere on or ac cessible from your PC. 2 On each cluster in the supercluster , do the following: a Go to Maintenance > Sof t ware Upgrade . b In the Actions list, click Upload . c Select the upgrade p ackage file and click Open [...]

Polycom, Inc. 389 e Remove each cluster except the one you’re logge d into from th e supercluster . As each cluster is re moved, it restarts. 4 On the cluster you’re logged into (let ’s call it cluster A), do the following: a Go to Maintenance > Sof t ware Upgrade . b In the Actions list, click Upgrade . A confirmation di alog box appea rs[...]

Polycom, Inc. 390 e Log back in and, in a two-server cluste r , verify on the Dashboard that both servers are up and the private network connection is op erating properly . f Go to Maintenance > Sof t ware Upgrade and check the Operation History table. g If the upgrade requires a new license activation key code or codes, obt ain and inst all the[...]

Polycom, Inc. 391 Adding a Second Server A single-server Polycom RealPresen ce DMA system can be upgraded to a fault-to lerant two-server cluster at any time. For a n overview of how a two- server cluster works and its advantages, see T wo-server Cluster Configuration on page 18. T o form a two -server clus ter , both servers must be ru nning the s[...]

Polycom, Inc. 392 See also: Management and Main tenance Overvie w on page 332 Adding a Se cond Server on pa ge 391 Expanding a Patched System on pa ge 392 Exp anding a Patched System T o exp and a p atched single-server syste m into a two-server cluster 1 Unpack, inspect, an d physically install th e second server as describe d in its Getting S tar[...]

Polycom, Inc. 393 13 On the Dashboard , check the License S t atus , Supe rcluster S t atus , a nd Cluster Info panes to verify that you now have a pr operl y configured two-server cluster . See also: Management and Main tenance Overvie w on page 332 Adding a Se cond Server on pa ge 391 Expanding an Unpatch ed System on p age 391 Replacing a Failed[...]

Polycom, Inc. 394 T o resta rt or shut down one or both servers in a cluster 1 Go to Maintenance > Shut down and Restart . The page displays the server or servers in the cluster , along with status information. 2 Select the server(s) you want to sh ut down or restart. 3 Do one of the following:  T o restart the selected server(s), click Re st[...]

Polycom, Inc. 395 System Report s This chapter descr ibes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system reports topics: ● Alert History ● Call History ● Conference History ● Call Detail Records (CDRs) ● Registration History Report ● Active Directo ry Integr ation Report ● Orphaned Grou[...]

Polycom, Inc. 396 The Star t Aft er and Start Be for e settings are always active and define the time range durin g which the calls to find begin. Optionally , use End Before to find only calls that ended by the specified time. Use End Af ter to find calls that extende d beyond the specified tim e; th is is useful for finding very long calls. When [...]

Polycom, Inc. 397 Export History The Ca ll Hist ory p age’ s Export History list provides a record of the CDR export s (all call and conference data for the specified pe riod) and search result s export s from the system. It appears when you click the Show Export History comma nd (in the Actions list). The following t able describ es the fields i[...]

Polycom, Inc. 398 Export History The Conference Hist ory page ’s Export Hist ory list provides a record of the CDR export s (all call and conference data for the specified period) and search results exports from the system. It appears when you click the Show Export History command (in the Ac tions list). The following t able describ es the fields[...]

Polycom, Inc. 399 The Display Call History command (in the Actions lis t) tak es you to the Call Histor y page a nd displays the call that was select ed in the Associated Calls list. Conference Event s The Conference Event s list provides much more de t ail about the selected conf erence, listing every st ate change and call even t in the course of[...]

Polycom, Inc. 400 Call Det ail Records (CDRs) In addition to the online call and confer ence history r eports, the Polycom RealPresence DMA system generates call de tail reco rds (CDRs) for all calls and confer ences, which you can down load. The procedure fo r exporting CDRs and the record layouts are described in the sect ions that follow . Expor[...]

Polycom, Inc. 401 T imes and dates in the CDR file are expressed in t he time zone of the RealPresence DMA cluster that created the CDR export , with the GMT offset shown at the end. Note that if a conference span s a daylight savings time change, the of fset for endTime will be dif ferent from the offset for startTime . Note: ITP Systems and CDRs [...]

Polycom, Inc. 402 dialS tring Initial dial stri ng as supplied by the originator . If multiple call records, this valu e is the same across all segments of the call. destEndpoint The destinati on endpoint’s display name, name, alias, or IP address (in that order of preference), dependi ng on what it provided in th e call signaling. If the destina[...]

Polycom, Inc. 403 userDataA The value from the User pass-through to CDR field of the user associated with the endpoint (see Edit User Dialog Box on page 307). For point-to-point calls, this is the u ser associated wit h the endpoint that started this call. userDataB For VMR calls, the value from the Conference room pass-through to CDR field of the [...]

Polycom, Inc. 404 maxVideoResolution The maximum ve rtical resolution used on the video channel, fo llowed by the maximum frame rate while at the maximum res oluti on, as re ported by the MCU at the end of th e call. For instance: 720p30 Zero (0) if the call was audio only . Available only for A VC cal ls using SIP or TIP signaling to a version 8.1[...]

Polycom, Inc. 405 Conference Record Layout s The following t able describes the fields in the co nference records. V alues are enclosed in double quotes when necessa ry , using the same rules as for call records. T imes and dates in the CDR file are expressed in t he time zone of the RealPresence DMA cluster that created the CDR export , with the G[...]

Polycom, Inc. 406 endT ime YYYY- MM-DDTHH:MM:SS.FFF[+|-|Z][HH:MM] (ISO 8601 syntax, where FFF is mill iseconds and Z is zero offset) This is when the last partic ipant lef t the conference. userID Conference room (VMR) owner , shown as: domainuser Domain is LOCAL for non-AD users. If this is a L ync conference, this field is empty . roomID Confere[...]

Polycom, Inc. 407 See also: System Report s on p age 395 Call History on page 395 Conference History on page 3 97 Registration History Report If the Polycom RealPr esence DMA s ystem Call Server is providing H.323 gatekeeper or SIP registrar services, the Registration History pa ge provides access to information ab out registered device s. It also [...]

Polycom, Inc. 408 setting the date/time range for your se arch, keep in mind that retrieving a large number of records can t ake some time. The registrations that match your search criter ia are listed below the search fields. In the Actions list, the Show Det ail s command displays the Registration Details and the Event s and Signaling Messages ta[...]

Polycom, Inc. 409 4 Optionally , specify a start or end time range and any filte r criteria you want to use. Then click Search . The system displays the devices matchi ng your search criteria. See also: System Report s on p age 395 Call History on page 395 Conference History on page 3 97 Active Directory Integration Report If the Polycom RealPresen[...]

Polycom, Inc. 410 See also: Microsoft Active Directory ® Integration on page 152 Active Directory Inte gration Procedure on page 157 Orphaned Group s and Users Report on p age 41 1 Conference Room Errors Report on page 412 Enterprise Pass code Errors Re port on page 414 Site The Active Directory site name for the system. A vailable only if Auto-di[...]

Polycom, Inc. 41 1 Orphaned Group s and Users Report If the Polycom RealPresence DMA system is integrated with your Active Di rectory , it generates an orphaned group s and users report whenever you manuall y update the directo ry connection ( Admin > Integrations > Microsof t Active Direct ory ) and when the system updates automatically to r[...]

Polycom, Inc. 412 3 When prompt ed to confirm, click OK . The system removes the o rphaned user dat a. See also: Microsoft Active Directory ® Integration on page 152 Active Directo ry Integr ation Report on page 40 9 Enterprise Pass code Errors Re port on page 414 Conference Room Errors Report If the Polycom RealPr esence DMA s ystem is integrated[...]

Polycom, Inc. 413 The following t able describes the fields in the list. Exporting Conference Room Errors Dat a From the Confer ence Room Errors p age, you can use the Export Room Errors Report command to download a CSV (comma-sep arated values ) file containin g all the data in the confe rence room errors repor t. T o download conference room erro[...]

Polycom, Inc. 414 Enterprise Passcode Errors Report If the Polycom RealPr esence DMA system is integrated with your Active Directory , conference and chairperson p asscodes for enterprise users can be maintained in the Active Directory . See Adding Passcodes for Enterprise Users on page 162. The Polycom RealPresence DMA system reads the Active Dire[...]

Polycom, Inc. 415 Exporting Enterprise Pa sscode Errors Dat a From the Confere nce Room Errors p age, you can use the Export Enterpris e Passcode Errors Re port command to download a CSV (comma-sep arated values) file containing all the data in the enterprise passcode errors rep ort. T o download enterprise p asscode errors dat a 1 Go to Reports &g[...]

Polycom, Inc. 416 Exporting Network Usage Dat a From the Netwo rk Usage page, you can us e the Export Network Usage Dat a command to download a CSV (comma-sep arated values) file cont aining a ll th e network usage data p oint records for the time period you specify . The system retains the most recent 8 million data points. The file includes a net[...]

Polycom, Inc. 417 max_video_delay Maximum delay o f all QoS reports of all vi deo channels in the scop e during the time interval (milliseconds). avg_audio_jitter Mean jitter of all QoS reports of all audio channels in the scope durin g the time interval (milliseconds). max_audio_jitter Maximum jitter of all QoS reports of all audio channe ls in th[...]

Polycom, Inc. 418 T o download network usage dat a 1 Go to Reports > Network Usage . 2 In the Actions list, click Export Network Usage Dat a . 3 In the Export Time Frame dialog box, set the St art Date and time and the End Date and time you want to include. The default s provide all netwo rk usage data for the current da y . 4 Click OK . 5 Choos[...]

Polycom, Inc. 419 Polycom RealPresence DMA System SNMP Support This chapter prov ides a discuss ion of the Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) SNMP supp ort. It includes these topics: ● SNMP Overview ● Configure SNMP ● Download MIBs SNMP Overview SNMP is an applicat ion-layer prot ocol that provide s a messag[...]

Polycom RealPresence DMA System SNMP S upport Polycom, Inc. 420 self-documenting, including info rmation about the purpo se of specif ic traps and inform notifications. Third-party MIBs accessib le through the Polyco m system may includ e both hardware an d software system MIBs. SNMP Notifications A key feature of SNMP is the ability to generate no[...]

Polycom RealPresence DMA System SNMP S upport Polycom, Inc. 421 T o enable SNMP messaging you must perform the following: ● Enable the SNMP Agent ● Add an SNMP Notification User ● Add an SNMP Notification Agent Enable the SNMP Agent Y ou can enable the SNMP Agent. T o enable the SNMP agent 1 Go to Admin > Local Cluster > SNMP Settings .[...]

Polycom RealPresence DMA System SNMP S upport Polycom, Inc. 422 3 Click Update . Add an SNMP Notification User The Add Notif ication User di alog box let s you add a security user authorized to re ceive notifications. For SNMPv3 notifica tions, a securit y user is requir ed. When you ad d a notificatio n agent, you se lect a securi ty user from the[...]

Polycom RealPresence DMA System SNMP S upport Polycom, Inc. 423 4 Click OK . The user displays in the Notification Users list. Edit Notification User Dialog Box The Edit Notificatio n User dialog box lets you modify a security user au thorized to receive SNMPv3 notifications. Add an SNMP Notification Agent The Add Notifica tion Agen t dialog box le[...]

Polycom RealPresence DMA System SNMP S upport Polycom, Inc. 424 3 Click OK . The agent appears in the Notific ation Agent s list. Edit Notification Agent Dialog Box The Edit Notificatio n Agent dialog box lets you enable, disable, or modify an SNMP notification agent. The following t able describes the fie lds in the dialog box. Port The port that [...]

Polycom RealPresence DMA System SNMP S upport Polycom, Inc. 425 Download MIBs Y ou can download any o f the Polycom MIBs from t he SNMP Settin gs page. Polycom recom mends using a MIB browser to explore the DMA system MIB. Th e DMA system MIB is self -doc umenting, including information about the purp ose of specif ic traps and inform notifications[...]