Polycom 32x manual

Polycom® Sou ndPoint® IP 32x/33x User Guide UC Software 4.0.0 B |August 2011| 1725 - 11241 - 001 R ev. G[...]

SoundPoi nt IP 32x/ 33x User Guide ii Tradem ark Infor mation POLY COM®, the P olycom “Tri angles” l ogo and the na mes and m arks asso ciated w ith Poly com’s produ cts are trademark s and/or service marks o f Polycom, Inc. an d are r egistered and/or common law mark s in the U nited Sta tes and various other co untries. All oth er tradem a[...]

iii Contents Introducti on ........................................................................................................................ vii About This G uide ..................................................................................................................................... vii Who Should R ead This Guide? .............[...]

SoundPoi nt IP 32x/ 33x User Guide iv While Yo ur Phone Rings .......................................................................................................................... 18 Ignoring Incoming C alls ....................................................................................................................... 19 Rejecting Inco[...]

Conten ts v Assigning Spe ed Dial Indexes .............................................................................................................. 40 Acce ssing Voicemail ................................................................................................................................ 41 Working with Multiple and Shared Lines ..[...]

SoundPoi nt IP 32x/ 33x User Guide vi Receivin g Pages ........................................................................................................................... 64 Receiving Pages When Y ou’re Not in an Active Call ................................................................... 64 Receiving Pages During Act iv e Calls ......[...]

vii Introduct ion About Thi s Guide The Po lycom® SoundPo int® IP 32x/33 x User Guide provides instructions for using your SoundPoi nt IP 32x/33 x phone. It wil l help you under stand the phone’s feat ures and help yo u perform the fol lowing tasks : • B asic tasks like placing and answering calls . • A dvanced t asks like usin g buddy list[...]

SoundPoi nt IP 32x/ 33x User Guide viii What’s New in This Guide The conten t in th is guid e has b een reworked to make it more acc essible and to provide more inform ation to end us ers who are new to usi ng the SoundPo int IP 32x/ 33x phone. Conven tions Used in T his Guide The follow ing ico ns are used in this guide : Table 1 : Icons in this[...]

Introd uction ix Name Icon Description Settings The Settings icon highl ights sett ings you may need to choo se for a specific behavior, to e nable a specific feature, or to acces s customization options. The following typographic conventio ns are used in this guid e: Table 2 : Typographic Con vention s Convention Description Bold High light s inte[...]

SoundPoi nt IP 32x/ 33x User Guide x Reco mmended Refer ences You can find all referenced Te chnical Notifications on the Polycom Su pport Web site at http://s uppo rt.poly com .com /Polyco mService/ suppor t/us/ suppor t/vo ice/s oundpoint _ip/V oIP_T echnic al_Bull etins_ pub. html You ca n find all Polycom phone docume ntation on t he Polycom Su[...]

1 Chapter 1: Getting Started with Your Phone This chapter includes overview inf ormation that you may find helpful wh e n you’re just starting t o learn about yo ur Polycom ® So undPoint® IP 32 x/33x desktop pho ne , or when you have experience , but you need a quick refresher. Note: P hone Fe atures Not Available Certa in phone settings are co[...]

SoundPoi nt IP 32x/ 33x User Guide 2 Intro ducing Phone Co mponents The following figure shows the phone’s p rimary hardw a re featu res. 1 Handset — Prov ides audio output for calls that u se the h andset 2 Deskmount — Ho lds the phone at t he appropria te level for use of t he desk 3 Speakerphone (unde r Handset ) — Provides ringer and ha[...]

Chapter 1: Gett ing Star ted wi th Your Ph one 3 1 Line Key 1— Activate a line that can be as signed to your phon e. 2 Line Key — Activate a line that can be assigned to you r phone. This key c ap can be switc h ed with a Messa ge key cap (include d in shipping pack age). Individua l multi - color LEDs display the d ynamic call state and re mot[...]

SoundPoi nt IP 32x/ 33x User Guide 4 What Di splays on the Scree n? Your phone displays information ab out ca lls, mess ages , soft keys, time, da te, and other relevant data . Importan t mess ages app ear on th e idle screen throu gh an animated sc rolling list , which has pr ecedence over the idle screen. The fo llo wing figures show a ph one wit[...]

Chapter 1: Gett ing Star ted wi th Your Ph one 5 Navigating Menus, Lists, and Fields To naviga te through me nus and to ente r data, you can: • Press th e Menu key to enter or exit a ny menu. • Press th e left ar row key re peatedly to exi t any menu. • Press the arrow keys t o scroll through the lists. Times a ver: Pag e Up and Page Down Sho[...]

SoundPoi nt IP 32x/ 33x User Guide 6 Entering Data and Editing F iel ds To enter text using the dial pad, p ress the number keys one or more times. For exampl e, for ‘A’ pr ess ‘2’ and f o r ‘C’ p ress ‘222’. T he text that ca n be en tered by a key is shown beneat h the entry line . This is tr ue for all language s that the phone c[...]

Chapter 1: Gett ing Star ted wi th Your Ph one 7 Note: A ll Capitals Not Supported ABC m od e is not s upported on the SoundP oint IP 32x/33 x phone. However , it is possible to e nter an uppercas e character by following these steps: 1 Select the ab c or Ab c soft k ey. 2 Enter the val ue in lo wer ca se. 3 While t he lett er is h ig hlighted, pre[...]

SoundPoi nt IP 32x/ 33x User Guide 8 Using the Polycom Web Configu ration Utilit y You ca n update the pho ne’s settings using t he Polycom Web Co nfiguratio n Utility. The Web Confi guratio n Utility enab les you to view and co nfigure phone behavior from a comp uter usi ng any compatible Web brows er. The utility provides a browser - friendly v[...]

9 Chapter 2: Using Your Phone Your Po lycom® SoundPo int® IP 32x/33x phone is designed t o be used like a regular phone on a public switched telephone netw ork (PSTN). Y ou can place calls, transfer a call t o someone else, or c o nduct a conference call. This cha pter shows yo u how to use the basic fe atures on yo ur SoundPo int IP 32x/33x phon[...]

SoundPoi nt IP 32x/ 33x User Guide 10 Your pho ne display s the ac tive incoming call on the sc re en. You can access inacti ve calls (calls on hold, or incoming calls that you don’t immediatel y answer) by pressing the right arrow ke y . The following figure shows one activ e call and one on hold for Line 1. Your pho ne distributes incoming call[...]

Chapter 2: Using Your Pho ne 11 • Using the ha ndset • Using the s peakerphone • Using the he adset In all cases, the active call d isplays on the screen showing call duration and d e stination. If your phone is configured w ith multiple call appearan c es, see Answering Calls W h e n the Pho ne has Multiple Call Appearances . To answ er a ca[...]

SoundPoi nt IP 32x/ 33x User Guide 12 • If your phone is configured fo r multiple Line Keys per li ne: ○ The second call will cause a call waiting tone to be play e d, the second Line Key ind icato r to fast flash green, and an incomi ng call ico n displays. The ca ll waiting prompt identifying the incoming caller appears for 10 seconds only. Y[...]

Chapter 2: Using Your Pho ne 13 Answering Calls Wh en the Phone has M ultiple Call Appearances Each line on the phone can be configured to ha ve one or more c all appearanc es. More than one call appearances is useful if the re is an active call and an incoming call arrives. For example, the first figure sho ws Line 2 in a held cal l wit h Dean at [...]

SoundPoi nt IP 32x/ 33x User Guide 14 • Using the Di al key • Using one of the Line Keys You can a lso dia l the n umber f irst, a nd then ch oose the m ethod you will use to sp eak to the other p arty. To call a speed dial nu mber, use the dial pad to e nter the speed dial ind ex fo llowed by t he # key, and then press the Dial key or pick up [...]

Chapter 2: Using Your Pho ne 15 Note: URL or IP Dialin g URL or I P dialing is not s upported on reg iste red phones. If your phone is inte ntionally unregis tered, the def ault dialing mode is by URL. Calling U sing th e Speake rphone To plac e a call using Handsfr ee Speakerphone mode : • With the hands et on - hook, do one of the fol lowing : [...]

SoundPoi nt IP 32x/ 33x User Guide 16 Calling U sing t he Dial Key To plac e a call using the Dial key : 1 Do one of the fo llowing steps: ○ Press the Callers sof t key to view the Receiv ed Call list. You may need t o press th e More sof t key first. ○ Press the Di al key to view th e Placed Call list. 2 Use the up and down arrow keys to scrol[...]

Chapter 2: Using Your Pho ne 17 ○ If you’ re in handsfree s peakerpho ne mode, press the Speakerphone key. ○ If you’ re in headset mode , press the Headse t key. S ee Using a Heads e t . Timesaver: Qu ickly End ing a Call Your phone may be set up s o that you can e nd calls by tappi ng the Line Ke y. If your syst em adminis trator has enabl[...]

SoundPoi nt IP 32x/ 33x User Guide 18 Web Info : Supported Heads ets For a lis t of supporte d headsets, see Technical Bul letin 3747 7: Polycom SoundPoint I P and VVX 1500 Headset Co mpatibi lity List . To use Hea dset Memory Mode, enable, and then activate, H eadset Mem o ry Mod e. To enable Heads et Memory Mode: 1 Press th e Menu ke y. 2 Select [...]

Chapter 2: Using Your Pho ne 19 • Termina te the call so you ca n’t answer it. S ee Rejecting Incoming Calls . Ignoring Inc om ing Calls Ignore a call to do the foll owing: • Minimize the incoming call window so it doesn’t display on the s creen. • Stop you r phone from ringi ng. When you ignore a call, y ou stop your phone from rin ging,[...]

SoundPoi nt IP 32x/ 33x User Guide 20 During Calls When you’re in a call, y ou can do the following: • Change the way you list en to calls. See Al ternati ng Between Hand set, Headset, and Speaker phone . • Place the call on hold. See Ho lding and Resuming Call s . • Transfer the call to another party . See Transferring Cal ls . • Set up [...]

Chapter 2: Using Your Pho ne 21 Handling M ultiple Calls on Hold If mult iple calls a re on hold, use the up a nd down arrow keys to switch between the c alls, then pr ess the Resume s o ft ke y to resume the desired call . If two or more calls are o n hold, an indication appears on th e graphic display, for example ‘3/4’, indicating that this [...]

SoundPoi nt IP 32x/ 33x User Guide 22 To perfor m a consultativ e transfer: 1 During a call, press Trans s oft key. The active call is placed on hold. 2 Do o ne of the following steps: ○ Enter the number to which you want to transfer the c all. A normal (or consultative) transfer is assume d. ○ Press the N ormal soft key to access the l o cal c[...]

Chapter 2: Using Your Pho ne 23 Setting Up Conferences You can cr eate a confer ence with oth er parti es using the pho ne’s local co nference f eature. This section contains the following instruc tions: • Hosting Conference Calls • Splitting Conference Calls • Holding and Resuming Conference Calls • Ending Conference Calls Hosting Co nfe[...]

SoundPoi nt IP 32x/ 33x User Guide 24 4 When the secon d party answers , press the Conf so ft key again to join all parties in the conference. To set up a confer ence cal l using the Join s oft key: • When you are in an ac tive call: ○ If you have o ne call on hold (o n the same line or other line), use the down arrow key to go to the cal l on [...]

Chapter 2: Using Your Pho ne 25 Timesaver: Qu ickly End ing a Conferenc e Call Your s ystem administrat or may have set up your phone s o that you can e nd active c alls by tapping the Line Key. If your phone is set up to do thi s, you can end an a ctive conference call by pressing the Lin e Key a ssocia ted with t he con feren ce call. Your s yste[...]

SoundPoi nt IP 32x/ 33x User Guide 26 2 (Optional) If multiple lines are configured on your phone, select the line to forwa rd from t he list using the u p and down arrow keys. 3 Using the Up and D own a rrow keys, select t he forwarding ty pe you want to cha nge and then press the Select key. The o ptions a re: ○ Alwa ys — Forward all incoming[...]

Chapter 2: Using Your Pho ne 27 Trouble shooting: I Can’t R eject Calls on a Shared L ine You can’t r eject calls o n shared line s. You can only ignore them. For more in for mation , see Supporting Shared Li nes . To send i ncoming calls fr om a contact to your voi ce ma il system: 1 Follow the ins tructio ns in Updating Your Contact Directory[...]

SoundPoi nt IP 32x/ 33x User Guide 28 Calls received while Do N o t Disturb is enabled are l o gged in the Missed Calls list u nless configured to be forwarded to another part y by your system ad ministrator. To dis able Do Not Dist urb, press t he Menu key an d then select Features > Do Not Disturb again. Note: Enab ling Do No t Disturb This fe[...]

Chapter 2: Using Your Pho ne 29 User Tip: Shortcut s to Call List s Press th e righ t arro w key fro m th e idle s creen to a ccess th e Placed Ca lls list. Press th e left arrow k ey fro m t he idl e screen to acc ess t he R eceived Call s list. Press th e down arro w from t he i dle sc reen to acc ess the M iss ed Calls l ist. You can use thes e [...]

SoundPoi nt IP 32x/ 33x User Guide 30 Working with Your Cont act Directory You can en ter 99 contac ts in your ph o ne’s local contact di rectory. You can dial or search for a co ntact in this direc tory, or add, edit, and d e lete contacts. You may have access to portio ns of your corporate directo ry thro ugh your phone. The contacts t hat you [...]

Chapter 2: Using Your Pho ne 31 • From a Corporate Direct o ry (if enabled). See Adding Contacts to Your Co ntact Director y . Addin g Contacts M anual ly You can add new entries t o yo ur contact directory m anually. To add a contac t manually: 1 Press th e Dir soft key. 2 Select y o ur contact directory if it does no t appear automatically by p[...]

SoundPoi nt IP 32x/ 33x User Guide 32 7 Press th e Ok soft key t o accept. 8 Press th e Dow n arrow key to displa y the next field in the con tact’s entry. 9 Repeat steps 4 to 8 to enter the l ast name of th e contact. 10 Repea t steps 4 to 8 to ent er a contact number. This is a req uired fiel d and it must be uni que (not alre ady in the direc [...]

Chapter 2: Using Your Pho ne 33 4 (Optional ) Press the Info soft ke y. The name is displayed. The numbe r, time and dat e when the call started, and call duration are acces sible using the Down arrow key. 5 (Optional ) Press the Dow n arrow key rep eatedly to s elect the ph o ne nu m ber. 6 Press th e Sav e soft k ey to save th e contact in th e l[...]

SoundPoi nt IP 32x/ 33x User Guide 34 6 Use th e Up and Dow n arro w keys to scr o ll thr ough th e fields, then p ress the Select key to sel ect the appropriate field. 7 Make th e desired ch anges. The Ok soft key is not dis played unti l a change has been ma de. The Cancel soft key in this contex t will cancel the edit s ession for the entry an d[...]

Chapter 2: Using Your Pho ne 35 5 Press th e Delet e sof t key . The contact is deleted from the direc tory. The nex t entry in the d irectory displ ays. Working with Your Corporat e Direct ory If your system administrator sets up your corporate directory on your phone, you may have read - only access to po rtions of your organization’s Corporate[...]

SoundPoi nt IP 32x/ 33x User Guide 36 ○ Press the S ubmit soft key. In this example, James Woller appears in the search re sults. ○ Press the Adv Find soft key, enter search values in the displayed fields. For example, enter Smith as the last n ame. ○ Press the S ubmit soft ke y. In this exa mple , Bob Smith appea rs in the se arch results. Y[...]

Chapter 2: Using Your Pho ne 37 The ‘En try saved’ messa ge displays on the scr een. Only the firs t name, last name, and pho ne number a re saved. If the contact already exists in the contact dire ctory, the ‘Entry already exists’ message displays. Controlling W hat is Heard You ca n change what you hear b y doing the fo llowing: • Chang[...]

SoundPoi nt IP 32x/ 33x User Guide 38 Press the Pl ay soft key to hear the selected rin g type. 5 Press th e S el ec t soft key to change to th e select ed ring type. Setting Ring Tones for Cont act s You can set a distinctive rin g to ne fo r each contact i n your contact dir ectory so you can distinguis h callers. To change the ring type fiel d f[...]

Chapter 2: Using Your Pho ne 39 To choos e where you hear sound eff ects : 1 Press th e Menu key, then s elect Se tti ngs > Basic > Pr eferences > Audib le Rin ger . 2 Press th e S el ec t key . 3 From th e Audib le Rin ger scr een, select wher e you wan t to hear sound ef fects: ○ To h ear sound effects only from the pho ne’s lou dspe[...]

SoundPoi nt IP 32x/ 33x User Guide 40 Assig ning Spee d Dial Ind exes To add or edi t a speed dial index for an existing c ontact: 1 Press th e Dir soft key. 2 Use th e Up and Dow n arro w keys to scr o ll thr o ugh th e list to find the contact. 3 Press th e S e lec t key t o selec t the entr y. 4 Press th e Edit soft k ey. 5 Press th e Dow n arro[...]

Chapter 2: Using Your Pho ne 41 User Tip: Assign ing Speed Dial In dex Values Polycom recommends that you as sign speed di al index values consecutiv ely. For example, t he sec ond Line Key i s assigned to the s peed dial index value “2”. 9 Press th e Yes soft key to accept chang es. Accessing Voic email Your voicemail is saved in a ce ntralize[...]

SoundPoi nt IP 32x/ 33x User Guide 42 Work ing with Multipl e and S hared Li nes Your sys tem administra tor can custom ize your pho ne so that you have more than one Line Key o r that your one line appears on two Line Keys. Your phon e can also share a lin e with another ph one. Supporting Multipl e Lines Your Soun dPoint IP 32 x/33x phone can s u[...]

Chapter 2: Using Your Pho ne 43 For example, the first figure sho ws Line 2 in a held cal l wit h Dean at e xtension 1703 and Line 1 has a call on hol d. The second figure shows Line 1 holding a call fro m B ob at ex tension 1701. To answ er an incoming c all when configured for multiple cal l appearances: • Do one of the following steps: ○ Pre[...]

SoundPoi nt IP 32x/ 33x User Guide 44 If two phones share a line, an incoming call to that nu mber will cause both phones to ring. The call c an be answe red on either phone but not both. You can transfer, hold, or c o nference calls on shared li nes. Note: U sing Shared Line s Shared l ines are an optional f eature and may no t be suppo rted on yo[...]

Chapter 2: Using Your Pho ne 45 About Your U ser Passw ord You are as signed a user p assword so you can answe r calls from your lo cked phone and u nlock the phone. B y default, your user passwor d is 123. You can change yo ur user password a t any time. Note: C hanging Your Use r Password To chang e your us er passw ord, you need to enter the adm[...]

SoundPoi nt IP 32x/ 33x User Guide 46 ○ DND w hen locked — Se lect this op tion if you don’ t want your pho ne to ring. You won ’t have the option to answer incoming calls. All inco ming calls will go to your mail system (if e nabled ) and display in your Missed Calls lis t. The default setting is Allo w rin ging wh en locke d . Note: Using[...]

Chapter 2: Using Your Pho ne 47 The following figure shows an exa m ple of the Place an Authorized Call screen. ○ Place a ca ll to an authorized num ber by using t he handset, head set, or speaker phone. For information on using the h andset, headset, or speakerph one to place a call, see Placing Calls . If you try to place a call to an unauthori[...]

SoundPoi nt IP 32x/ 33x User Guide 48 If the User Login feature is set up on your organi zation’s pho nes, you’ ll need to know how to: • Log in to a pho ne to access yo ur personal pho ne settings. • Log out of a phone after you finish us ing it. • Place a call to an auth o rized number from a ph o ne that is in the l o gged out state an[...]

Chapter 2: Using Your Pho ne 49 The User Password screen displays, as shown next. 4 Press th e S el ec t key, enter your password , and then press the Ok s oft key. 5 Press th e left arro w key. The Login Confirmation screen displays, as shown next. 6 Press th e Yes so f t key . If you r login credent ials are acce pted, the phone updat es to di sp[...]

SoundPoi nt IP 32x/ 33x User Guide 50 Your personal profile is no l o nger accessible, and the ph one displays either the User L o gin screen for the next us er login, or the default phone prof ile for anonym ous users . Placin g Calls f rom Phones that ar e in the Lo gged Out St ate If a phone doe sn’t require a user lo gin, you ca n use the pho[...]

Chapter 2: Using Your Pho ne 51 The Change User Login Password Old Password screen display s, as shown ne xt. 3 Press th e S el ec t key, enter your ol d password, and t hen press th e Ok soft ke y. 4 Press th e Dow n arro w key. The Change User Login Pas s word New Passw ord screen displays, as shown n ext. 5 Press th e S el ec t key, enter your n[...]

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53 Chapter 3: Using the Advanc ed Features o f Your Phone This cha pter shows yo u how to use the advanc ed features o n your Polyco m® Soun dPoint ® IP 32x/3 3x phone. T he topics inc lude: • SIP - B Automatic Call Distribution • Using Buddy L ists • Broadcasting Me ssages Using Push - to - Talk a nd Group Paging • Updating Your Phone’[...]

SoundPoi nt IP 32x/ 33x User Guide 54 After you end a call, th e line icon al ternates betw een and showing you are now unavailable. You must set yourself to availab le for calls to be directed to you again. Logging Int o and Out of AC D Calls may be directed to you, as an ACD agent, if y ou are logged in. Once y o u log out, calls cannot be direct[...]

Chapter 3: Using the Advan ced Featu res of Your Phone 55 Using Buddy Lists Your phon e combines int eractive mess age ser vices and status monitoring to complement messaging applications such as email. Live interaction within a pool o f phones is possible by monitoring the presence of the parti e s involved. Your pho ne can watch the status of up [...]

SoundPoi nt IP 32x/ 33x User Guide 56 To add or del ete a contact from your buddy st atus list: 1 Press th e Dir soft key. 2 Use th e Up or D ow n arrow keys to scroll through the list to find the contact. 3 Press th e S el ec t key . 4 Press th e Dow n arrow key repeatedl y until the Watch Buddy field displays. 5 Press th e S el ec t key . 6 Use t[...]

Chapter 3: Using the Advan ced Featu res of Your Phone 57 Any contacts added through your buddy status list will app ear as a contact in Microsoft Office Communicator and Windows Mess enger. Any contacts added as a co ntact in Microsoft Office Commun icator and Window s Messenger will appear in yo ur buddy st atus list. To view and c hange your pre[...]

SoundPoi nt IP 32x/ 33x User Guide 58 Broadcasting Messag es Using Push - to - T alk and Gr oup Paging The Group P aging featur e enables you to make p ages — one - way a udio announceme nts — to users subscribe d to a page group . The Pu sh - to - Talk (PTT) fea t ure is a collaborative t ool that enables you to exchange broadcas ts to users s[...]

Chapter 3: Using the Advan ced Featu res of Your Phone 59 Sendi ng PTT B roa dcast s Before yo u can send a PTT broad cast, you ne ed to choose a channe l to broadca st on. Or, you can hold the Tal k soft key to immediate ly begin bro adcasting on C hannel 1, the default channel . You ca n change your default c hannel to any c hannel you want (s ee[...]

SoundPoi nt IP 32x/ 33x User Guide 60 Note: Using th e Talk Soft K ey” If you releas e the Ta lk soft key w hile you’r e sending a broadcast, the broadcast tem porarily stops and enter s a 10 second ‘Wai ting’ period. Dur ing this peri od, the channe l remains open to giv e people a chance to reply. At any tim e during the wai ting period, [...]

Chapter 3: Using the Advan ced Featu res of Your Phone 61 • If your phone isn’t allowed to receive broadcasts durin g active calls, the broadcast displays in the inactive call group as a hel d broadcas t, as shown n ext. To listen to the broadcast, hold or end th e call. If the broadcast is a Pri o rity or Emergency br oadcast, the broadcast di[...]

SoundPoi nt IP 32x/ 33x User Guide 62 When you l isten to a broa dcast, you can pic k up the handset or press Speakerphone or the Headset k ey and cont inue liste ning to the bro adcast. Updati ng the Defau lt Chan nel If you p ress and hold the Tal k soft key, your bro adcast will aut omatically transmit on the defaul t channel, Channel 1 . If you[...]

Chapter 3: Using the Advan ced Featu res of Your Phone 63 To all ow or disallow PTT broadc asts to play dur ing an activ e call: 1 Press th e Menu key, then s elect Se tti ngs > Basic > Pr eferences > Paging/ PTT C onfigur ation > PTT Push to Talk . 2 From th e PTT Ch annel Conf iguration screen, use the down arrow k ey to locate Accept[...]

SoundPoi nt IP 32x/ 33x User Guide 64 Timesa ver: Sen din g a Grou p P age to the Defa ult Pa ging Gro up To autom atically send a page to the default pa ging gr oup, press and hold t he Paging soft k ey. 2 From the P aging G roups List sc reen, selec t the paging group t o send the page to as shown next. The lis t displays the d efault paging gro [...]

Chapter 3: Using the Advan ced Featu res of Your Phone 65 • End the page . This ends the p age at your pho ne only. • Place a new call. Receivin g Pages Du ring Ac tive Calls How you handle a page wh en you’re in an active call depends on the page prio rity and if you’re all o wed to receive a page when y ou’re in an active call. If the p[...]

SoundPoi nt IP 32x/ 33x User Guide 66 The def ault paging grou p is 1. 3 Enter the num ber of the new defaul t paging group, then press the Ok soft key. Updating Pagin g Group Subsc ription s By defa ult, you’re subsc ribed to Pa ging Groups 1, 24, and 25 . This means that you ca n send page s to and re ceive pa ges sent to these gro ups. You can[...]

Chapter 3: Using the Advan ced Featu res of Your Phone 67 The default setting is D isab led . When e nabled, your phon e will accept and play pages while you’re in an active call. When disabled, your ph one won’t play pages while y o u’re in a call, but will h o ld them instea d. Updati ng Your Pho ne’s Confi gurati on You ca n update your [...]

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69 Chapter 4: Customizing You r Phone This cha pter shows yo u how to customize your Polycom® So undPoint® I P 32x/33x phone display by adjustin g certai n settings, such as t ime and date di splay, back light inte nsity, and language . The topic s include: • Changing the Time and Date Display • Changing the Backlight • Changing the Languag[...]

SoundPoi nt IP 32x/ 33x User Guide 70 Changi ng the Bac klight The back light is availa ble only on the SoundPo int IP 335. You ca n adjust your phone ’s backligh t by doing t he following: • Changing the brightnes s of the backl ight. • Changing the backlight timeout. Changi ng the Backlight Brightness The backlig ht brightn ess – or backl[...]

Chapter 4: Cus tom izing Your Phon e 71 3 Select Backlight On I ntensity . 4 Use th e Up or D ow n arrow keys t o select high , medium, low, o r off, then press t he Selec t soft key. The default level is High. 5 Select Backlight Idle I ntensity . 6 Use th e Up or D ow n ar row keys to sele ct high, medium , low, or off , and then press t he Select[...]

SoundPoi nt IP 32x/ 33x User Guide 72 Changi ng the Langua ge Many la nguages are supporte d by the SoundPo int IP 32x /33x SIP phon e. To chang e the langua ge: 1 Press th e Menu key. 2 Select Setti ngs > Basi c > Preferences > Languag e . The La nguage screen disp lays as shown nex t. 3 Scroll through the list of available languages. 4 P[...]

Chapter 4: Cus tom izing Your Phon e 73 User Tip: Cont act Directory Re configurat ion Depending on the s ize of your local contact directory, the r econfigurati on may take a fe w minut es. Your phon e will restart t o set the n ew director y searc h mode if you pressed the Yes soft ke y.[...]

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75 Chapter 5: Troubleshooting Your Phone This chapter contains general troublesho oting information to help you solve any problems you might encou nter when you use your Polycom® Sound Point® IP 32x/33x phon e. The tables i n this chapte r list possible t rouble sympt o ms, the likel y causes of th ese issues, an d the reco mmend ed corrective a [...]

SoundPoi nt IP 32x/ 33x User Guide 76 Cont rols Table 5-2 : Control The dia l pad does not wo rk If the d ial pad on your phone does not res pond, do one of the f ollowi ng : • Check for a re sponse from ot her featur e key s or from t he d ial p ad. • Place a call to the phone f rom a known working telephone. C heck f or displ ay updates . •[...]

Chapter 5: Trou blesho oting Y our Ph one 77 Calling Table 5-4 : Calling There is no dial tone If ther e is no dial tone, pow er may not be c orrec tly suppli ed to the phone , try one of the following: • Check that the display is illuminated. • Make s ure the LAN cable i s inserted prope rly at the rear of the phone (try unplug ging an d re - [...]

SoundPoi nt IP 32x/ 33x User Guide 78 The Service Unavailable message displ a ys on the screen This message dis plays if you press ed the New Call sof t key, dialed a num ber with the hands et on - hook, attemp ted to make a c all fro m th e cont act di rector y when th e phon e was no t regist ered , or i f you tried t o pla ce a call when avail a[...]

Chapter 5: Trou blesho oting Y our Ph one 79 Audio Table 5-6 : Audio Is sues There is no audio on the headset If ther e is no audio on your he adset, the co nnections may not be c orrect. Do one of the followi ng: • Ensure the heads et is plugged into the jack marked H eadset at the sid e of the phone . • Ensure the heads et amplifier (if prese[...]

SoundPoi nt IP 32x/ 33x User Guide 80 To test y our phone hard ware, p ress the Menu key, and nav igate to Status > Di agnostics > Test Hardw are . F rom th e Test Hard ware menu, yo u can se lect Audio Di agnostics , Keypad D iagnostics , Displa y Diagno stics , or LE D Di agn osti cs .[...]

81 Chapter 6: Polyco m UC Software Men u System[...]

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Chapter 6: Poly com U C Softwar e Menu S ystem 83[...]

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Safety Noti ces Service Agr eements Please conta ct your Polyco m Authorized Rese ller for infor mation about serv ice agreement s applicable to y our product. Govern ing La w This Limite d W arr anty and Li mitation of Li ability shall be governed by th e laws of the St ate of California , U.S.A., and by the law s of the United St ates, ex cluding[...]

SoundPoi nt IP 32x/ 33x User Guide • Unauthor ized product modif ication or altera tion. • Unauthor ized use of com m on carr i er communicatio n services acc essed through th e prod uc t. • Abuse, mi suse, negligent a cts or omission s of Customer an d persons under Cu stomer’s control ; or • Acts of th ird parties, act s of God, acciden[...]

SoundPoi nt IP 32x/ 33x User Guide Russian Co mpliance Ministr y of I nformati on Technolo gies & C o mm unication of t he Russi an Feder ation - Decl aratio n of Confor mity. DoC # Д - СПД - 29 50. Ex piry 22.0 6.2012. Ministr y of I nformati on Technolo gies & C o mm unication of the Rus sian Feder ation - Declaratio n of Confor mity.[...]

End - User License Agreemen t for Polycom ® Software This End - User License A greement ( “Agreem ent”) is a l egal agreemen t between y ou (either an individual or a single entity) and P olycom, B.V for the Polyco m Software Product licensed b y Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or Pol y com, Inc., for the Polyc[...]

SoundPoi nt IP 32x/ 33x User Guide Softw are Product. Yo u may not repro duce the suppo rting docume ntation ac companying the Sof tware Prod uct. 2.3 Modifi cati ons. Y ou may not modify, translate, or create derivative works of the Softw are Product. 2.4 Pr opr iet ary N otic es. You may not rem o ve or obscure any pr o prietary notices o n or in[...]

SoundPoi nt IP 32x/ 33x User Guide 4. TERM INATIO N. Without prejudice to any other righ ts, Polycom may t e rminate this Agreement if yo u fail to co m p ly with any of the terms and conditi ons of this Agreemen t. In such ev ent, you must destr o y all c opies of the Software Product and all of its co mponent p arts. You may ter minate this Ag re[...]

SoundPoi nt IP 32x/ 33x User Guide POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE A L LEGED D EFECT OR M ALFUNC TION IN THE SOFTWA RE PRODUCT DO ES NOT EXIST OR WA S CAUSED BY YOUR OR ANY THIRD PERSON’S MISUSE, N EGLECT, IMPROPER INSTA L LATION OR TESTING, UNAUTHORIZ ED ATTEM P TS TO MODIFY THE PR[...]

SoundPoi nt IP 32x/ 33x User Guide for the International Sale of Goods ( 1980) is hereby excluded in its en tirety from application to this Agreemen t. 10. 2 General . This Ag ree ment r epresents the comple te agreement co ncern ing this licen se and m ay amende d only by a writi ng executed by bo th parties . If any provis ion of this Agreeme nt [...]