Planet ISDN Internet Telephony PBX System IPX-1800N manual

ISDN Internet Telephony PBX System IPX-1800N User’s Manual[...]

Copyright Copyright (C) 2006 PLANET Technology Corp. All righ ts reserved. The products and programs describe d in this User’s Manual are licen se d pro ducts of PLANET Technology, This User’s Manual contai ns propriet ary information protected by copyright, and this User’s Manual and all accompanying h ardware, so ftware, and documentation a[...]

equipment in a residential area is likely to cau se h arm ful interference in which case the user will be required to correct the interferen ce at the user’s own expense. WEEE Warning To avoid the potential effects on the environm ent an d human h ealth as a result of the presence of hazardous substances in electrical and electro nic equipment, e[...]

T ABLE OF CONTENTS 1 OVERVIEW ....................................................................................................................... ......................... 6 1.1 P HYSICAL I NTERFACES ......................................................................................................................... 7 2 SYSTEM CONFIGU RATI [...]

4.3.8 IP P hone ....................................................................................................................... ................ 29 4.3.9 Extension of IP Phone.......................................................................................................... ......... 31 4.3.10 Analog P hone ..........................[...]

PLANET IP PBX user’s manual 1 Overview PLANET IPX-1800N ISDN IP PBX system are designed and optimized for the SMB, and SOHO daily communications. The IPX-1800N is the next generation voice communication platform for the small to medium enterprise. Designed as an open, scalable, and highly reliable telephony solution, the IPX-1800N is able to acce[...]

PLANET IP PBX user’s manual 1.1 Physical Interfaces Front Panel of IPX-1800N Rear Panel of IPX-1800N Power adapter 12V DC Telephony inte rface ports ISDN BRI TE ports are to be connecte d to NT points from PSTN or other ISDN network-side devices. USB ports 1 external port with compliance to USB 1.1/2.0. Plug in a USB hard drive for voicemail back[...]

PLANET IP PBX user’s manual 2 System Configuration This section describes how to configure system parameters us ed by PLANET ISDN IP PBX. The factory default of LAN IP address is 192.168.1.1. Connect to LAN p ort and the configuration Web interface is at https://192.168.1.1/ . Once connected, the browser will ask for acc epting a certificate. Cli[...]

PLANET IP PBX user’s manual 2.1 PBX System The PBX System page briefs IP PBX status to the admi nistrator. Firmware versions, IP addresses of WAN and LAN interfaces, and default gateway ro uter are shown in this page. Click PBX Sy stem to see the basic information of IP PBX. 2.2 Time Setup The Time Setup page allows admini strator to config ure t[...]

PLANET IP PBX user’s manual 2.3 On-board WAN Setup The On-board WAN Setup page allows admini strato r to configure WAN n etwork interface for PLANET IP PBX. Select System -> On-board WAN Setup , and the cu rrent setting of WAN network interface is displayed, e.g. type, IP address etc. Unless the “ LAN Only ” is selected, you can choose one[...]

PLANET IP PBX user’s manual 2.4 On-board LAN Setup The On-board LAN Setup page allows a dminist rator to configure LAN netwo rk interface for PLANET IP PBX. 1. Select System -> On-board LAN Setu p to see the current settings of LAN network interface. 2. Enter a new IP address and netwo rk m ask. 3. Click “ APPLY” to change the settings. No[...]

PLANET IP PBX user’s manual Add a Route 1. Enter the IP Route ID , Subnet , Netmask , and Gateway . 2. Click ADD to have the newly added route in IP Rout ID . Edit a Route 1. Edit the information in a row. 2. Click “ APPLY” in the row to update the information. Only Delete a Route 1. Select a route ID. 2. Click DEL to remove the route ID from[...]

PLANET IP PBX user’s manual 2.7 QoS Setup To assure the bandwidth reserve d for the outgoing VoIP traffic over regular data traffic from LAN, the QoS Setup page offers three parameters to characterize the WAN l ink. The default QoS setting is disabled because these parameters m ust be corre c tly given according to the actual WAN speed. Enable Qo[...]

PLANET IP PBX user’s manual Add a Service 1. Enter the Service ID , Protocol , Port , Forward to IP , and Forward to Port . 2. Click ADD to add the newly service in the Service ID . Edit a Service 1. Change any information in a row. 2. Click APPLY in the row to update the informatio n. Delete a Service 1. Select a service ID. 2. Click DEL to remo[...]

PLANET IP PBX user’s manual 2.9.2 SIP UA SIP UA lists the registration status of each client and remote IP PBX, and the IP Address/Port from where they register. SIP trunk registratio ns, if any, also show at the end of the list. The Dy nam ic column shows the listed IP addres s is dynamic or static. Reg. Progress is the response code and message[...]

PLANET IP PBX user’s manual Field Description Client Show the caller or callee’s extensio n nu mber, port number, or SIP trunk ID. Connected In the conversation. Ring The client is a caller and is ringing a ca llee. Ringing The client is a callee and is ringed by a calle r. State Reserved FXS detects off-hook. Dial The client is a caller. Answe[...]

PLANET IP PBX user’s manual 2.11 Shutdown In System -> Shutdo wn , you can shutdown the machine by clicking YES , or reboot the machin e by selecting the Rebooting After Shutdo wn check box and clicking YES . In case the softwa re reboot fails, you can also press the hard wa re Reset button. It is advised to shut down IP PBX system before a po[...]

PLANET IP PBX user’s manual 3 Service Configuration This section describes details to configure va rious services built in the PLANET IP PBX. 3.1 NTP Service Select Service -> NTP Service to specify a NTP server for netwo rk time synchronizatio n. You can enable or disable NTP service at any time. Enable NTP Service 1. Click Enable . 2. Select[...]

PLANET IP PBX user’s manual Enable SNMP Service 1. Click Enable . 2. Enter System Location , Sy stem Administrator Contact , SNMPv2 Read-only Community with allowed network specifications, and also those of the Read- write Community . 3. Click APPLY . Disable SNMP Service Click Disable , and click AP PLY . 3.3 STUN Service PLANET IP PBX has a bui[...]

PLANET IP PBX user’s manual 3.4 TFTP Service Select Service -> TFTP Service to view the current status of TFTP Service. You can enable or disable TFTP Service at any time. Enable TFTP Service: To click Enable, and then clic k APPLY to manage file s, e.g. upload a nd download files to and from the IP PBX. Uploaded file s can then be retrieved t[...]

PLANET IP PBX user’s manual Download a File 1. Click a directory in the Directory list. 2. Click a file in the Download / Delete File from the Above Folder list. 3. Click GET FILE to download the file. Delete a File 1. Click a directory in the Directory list. 2. Select a file in the Download / Delete File from the Above Folder list. 3. Click DEL [...]

PLANET IP PBX user’s manual Note: If the IP PBX was shut down abnormally , Select Service -> DHCP Service and clic k APPL Y , or Go to Service -> IP PBX Service , and click REST ART to active the DHCP service. Add DHCP Range 1. Click CLEAR . 2. Enter a pool name (must have an alpha bet initial) in Pool Name . 3. Select Single-host to enter [...]

PLANET IP PBX user’s manual 3.6 IP PBX Service In Service -> IP PBX Service , you can click the Service & Configuration tab to reloa d, backup, restore, restart or revert the IP PBX configuration, or click the Advance tab for the IP PBX parameters settings. 3.6.6 Service & Configuration Select Service -> IP PBX Service , and then cl[...]

PLANET IP PBX user’s manual settings. Restart IP PBX Configuration Click RESTART , and the IP PBX Service will restart completely. Currently active calls will be disconnected immediately. This function is rarely required unless the net work setting has b een changed, or the service op erate s abnormally without problematic configurati on could be[...]

PLANET IP PBX user’s manual Field Description PBX SIP Port Specify the UDP port where the SIP service listens on. RTP Port Range Limit the UDP ports used by the IP PBX for media transport. ) The port range ne eds to have at least equals to the (number of extensions (al s o cou nt shared-lines) + number of SIP trunks (al so count trunk termin als)[...]

PLANET IP PBX user’s manual 4 IP PBX Configuration This section introduce s steps to provision the IP telephony part of the IP PBX. Note that reloading configuration is required in orde r to make new config uration effe ctive 2 . 4.1 User Configuration A user is a logical entity in IP telephony which associates extensions with a u se rgroup. It a[...]

PLANET IP PBX user’s manual Table 4.1 User configuration Settings Field Description Login ID A unique ID containing alphabets, numbers, an d underscore only without spac es; 32 characters maximum. This is the ID for personal configuration through IP PBX Web management. Name Name of the user, either a real or a virtual one, e.g. Alice Lee or Confe[...]

PLANET IP PBX user’s manual Add a User Group 1. Enter a usergroup name beside the ADD button, and then click ADD . 2. The name will show in Group ID . 3. Click the name in Group ID to view the edit page. 4. Enter settings shown in Table 4.2 . 5. Click SET to save the settings, and click BACK to return to the USERGROUP MANAGEMENT page. Now, you ca[...]

PLANET IP PBX user’s manual Reachable User Groups Select other usergroups reachable fro m this userg roup. By default, only users in the same usergroup can reach one another. ) If there is not any appropriate usergroup to select, come back later to revise t h is selection, once more usergroup s have been created. Associated PBX Features 3 Select [...]

PLANET IP PBX user’s manual Add a Device 1. Enter a device name in the Device ID box, and a URL in the Device Administration URL box. 2. Click ADD to see the newly added device in the Device ID . Edit a Device Once create the device, you can mo dify its information through the following steps. 1. Modify the Device Administration URL and click LIN[...]

PLANET IP PBX user’s manual 4.3.9 Extension of IP Phone The EXTENSION MANAGEMENT page lets the adm i nistrato r to create extensi ons. Select Device -> Extension of IP Phone , and one can add, edit, and delete extensions. Go to Servic e -> IP PBX Service , and click RELOAD to activate changes. Add an Extension 1. Click ADD to set an extensi[...]

PLANET IP PBX user’s manual Pickup Group The usergroup that the extensi on can pick up. The ex tension can set a usergroup that when any ex tension in the usergroup ring s, the extension can press *8 to pi ck up the call in ringi ng state. Line Type Specify the type of connection, wired or wireless, of the client with the extension. Language Pref[...]

PLANET IP PBX user’s manual when not answered. The number could be an exten sion or a PSTN number with appropriate outboun d prefi x. Timeout To Next Forward (Optional) Enter a period of time in seco nds for rings the extension in Unavailable Call Forward. Click to add the extension in Unavailable Call Forward and the time here into the l ist. Re[...]

PLANET IP PBX user’s manual 4. Click BACK to see the newly added analog phone in the Extension Number . Edit an Analog Phone 1. Click a port in POTS Port . 2. Edit settings shown in Table 4.3.3 . 3. Click UPDATE . 4. Click BACK to see the edit information. Delete an Analog Phone 1. Select a POTS Port . 2. Click DEL to remove the extension from th[...]

PLANET IP PBX user’s manual Advanced Settings Select to see more o ptional settings shown below. (Optional) Select Block Anonym ous Calls to block all calls without a Caller ID Selective Call Blocking (Optional) Block one or more calling numbers by typing the calling numbers and clicking . Removing the blocked numbers by clicking the number from [...]

PLANET IP PBX user’s manual 4.4 Route Configuration A route is a destination number pattern for outbou nd call matching. A pattern consists of digit s 0-9 (including “-”), “*”, “#”, digit set, and wildca rd characters like “.”, “X”, “Z”, and “N”. Table 4.4.1 explains digit set and wildcard characters. Table 4.4.1 Digit[...]

PLANET IP PBX user’s manual Table 4.4.2 Route Configuration Settings Field Description Route ID A unique ID containing alphabets, numbers, and underscore only without spaces; 32 characters m aximum . Description Arbitrary description information. Destination Number Pattern A destination number pattern consi sting of digits, digit set, and wildcar[...]

PLANET IP PBX user’s manual Select Route Management- > Route Group , and the administrator can a dd, edit and delete routegroups in the ROUTE GROUP MANAGEMENT page. Go to Service -> IP PBX Service , and click RELOAD to activate changes. Add a Route Group 1. Type a route group name and clic k ADD . 2. Click the route group in Group ID to see[...]

PLANET IP PBX user’s manual 4.6 SIP Trunk Configuration A SIP trunk refers to a SIP account on a remote call routing or gateway device. A practical example is an account at an Internet Telephony Service Provider (ITSP) where a call is ro uted to a SIP client or off-ramped to an analog subscriber via PSTN. One could also build SI P trunk to a remo[...]

PLANET IP PBX user’s manual registration will be from a dynamic remot e peer. Typi cal application is to accept registration from an IP PBX at a remote site with dynamic IP address. Once the remot e IP PBX registers, calls from local to remote can be made reversely over the trunk. SIP Proxy SIP Proxy Port Specify IP address (or fully qualified do[...]

PLANET IP PBX user’s manual after stripping. DID Stripping A number of leading digits to be stripped from the origi nal called number. If prefix or stripping has been given b ut DID of Extension is not bynumber , the result of digit manipulation is dialed in a DTMF string after the call has been answered by the DID extension as an automatic 2 nd [...]

PLANET IP PBX user’s manual SIP Domain Specify the SIP domain used by the proxy and registrar. If not specified, IP address will be used as the domain b y default. User-agent Conten t Override default User-Agen t header content. Clear Bindings Prior Registration Select if failed to the registration, and cannot identify any abnormal settings. Disa[...]

PLANET IP PBX user’s manual Delete an ISDN PSTN Trunk 1. Click the Trunks tab, and select a trunk group. 2. Click DEL to remove the ISDN PSTN trunk from the Trunk Group . Table 4.7 ISDN Trunk Configuration Settings Field Description Trunk Group ID number of this ISDN trunk group. A valid number ranges from 1 to 31. It should not overlap with exis[...]

PLANET IP PBX user’s manual DID of Extension When enabled DID, select s an extension from the list to be an unconditional destinatio n for inco ming calls to this trunk. Or click by number and then enter confi gurations in DID Prefix and DID Stripping to have the incoming calls directed to the corresponding extensi on derived by number manipulati[...]

PLANET IP PBX user’s manual 4.8 Terminal Trunk Configuration (IPX-2000, IPX-1803 and IPX-1804 only) A SIP trunk terminal refers to a SIP account for a remote SIP trunk to register with. It terminates SIP registration and invitation from a remote IP PBX and relay calls to local client s, PSTN trunks, or further SIP trunks. In a site-to-site SIP tr[...]

PLANET IP PBX user’s manual Terminal Password Password of SIP trunk given on the other IP PBX for authentication. Language Preferred language for system instructio ns he ard from the terminal. Usergroup13 of Privilege When disabled DID, click a usergroup in the list who se reachability to other usergroup s and trunks will be used as the privilege[...]

PLANET IP PBX user’s manual 5 Feature Configuration A feature is a logical entity presenting a function module of IP PBX, e.g. meet-me conference, auto attendant, voice mail, music on hold, etc. Any conf iguration change to a f eature requires clicking RELOAD in Service -> IP PBX Service to take effect. 5.1 Call Park During a call, the callee [...]

PLANET IP PBX user’s manual going concurrently using different ro om n umbers. Before entering a meeting room, the caller has to enter the correct PIN of the room number. Note : The ad ministrator who invited an other meet-m e conference room must drop all parties by pressing *5 when the meeting end s. Select Feature -> Meet-me Conference to c[...]

PLANET IP PBX user’s manual During a conference, the a dminist rator has following options: - # to quit conf erence - *1 to mute/unmute - *2 to lock/u nl ock the conference - *3 to invite a user into the conference - *4 to drop a p arty from the confe rence - *5 to drop all partie s in the conference - *6 to drop the last invited party by *3 - **[...]

PLANET IP PBX user’s manual Table 5.3 MOH file Configuration Settings Field Description MOH ID A unique ID containing only alphabets, numbers, and underscore without spaces ; 32 cha racters maximum. Media File Candidate music files in the repo sitory. To upload a new music file, click Bro w se to find a Windows PCM (8000 Hz, 16-bit) file from the[...]

PLANET IP PBX user’s manual 1. Enter settings shown in Table 5.4 . 2. Click APPLY . Table 5.4 Voice Mail Configuration Settings Field Description Voicemail Pilot Number Number to acce ss voice mail syst em IVR. Minimum Message Time Messages less than this duration will not be notified by e- mail. E.g., 3 (sec). Maximum Message Time Maximum du rat[...]

PLANET IP PBX user’s manual Table 5.5 Replaceable Meet-me Prompts Prompt Description Get PIN number Please enter the conference pin number. Invalid PIN That pin is invalid for this conference. Only Person You are currently the only person in this conference. 5.6 Voicemail Prompts This page allows replacing built-in voicemail system prompts with u[...]

PLANET IP PBX user’s manual 5.7 Worktime Worktime defines holidays and bu siness hours for generic IVR application. Seve ral group s of date/time could be defined for different IVR menus. Select Feature -> Worktime to configure Worktime features. Add a Worktime 1. Click the Add New tab. 2. Enter settings shown in Table 5.7 . 3. Click ADD at th[...]

PLANET IP PBX user’s manual or 3. Optional Worktime Special holidays or work day. User c an set date and its work time, or set it to a whole-day holiday. 5.8 Interactive Voice Response (IVR) Interactive Voice Response (IVR) helps a caller to se lect options from vo ice menus by press ing keys on a telephone keypad. With IVR, a caller can connec t[...]

PLANET IP PBX user’s manual click Cancel in the pop-up window. 3. Enter settings shown in Table 5.8 . 4. Click APPLY to add the new IVR menu and see it as a tree view in Info . 5. For example, to create a basic Auto Attendant IVR for a trunk with Usergroup of Privilege dial_in : • Enter an IVR Name , say Basic_AA • Choose */agent-newlocation.[...]

PLANET IP PBX user’s manual Node Information of the configured keys and a ction s. Click a node and DEL to delete the node and its un derlying structure. Child Rule If a Next Lay er is selected, Child Rule sets the k ey-action associations with the next-layer menu. Specify applicable parameter(s) for an a ction. Prompt Select a *.wav recording fi[...]

PLANET IP PBX user’s manual list. Select one action during the off hours. Play Back To play the selected prompt. Call To To transfer to an extension Off-Hour Actions No Action No action. Prompt Select a *.wav file if Playback is selected in the Off-Hour Actions list. Extension Enter an extension number if Call To is selected in the Off-Hour Actio[...]

PLANET IP PBX user’s manual 6 V oice communication samples There are several ways to make call s to desired dest ination in IPX-1800N. In this se ction, we’ ll lead you step by step to establish your first voice communication via keypad and web browsers operations. 6.1 Voice communication via IP PBX system – IPX-1800N In the following sample,[...]

PLANET IP PBX user’s manual STEP 3: After setting up the parameters, please refer to the path to activate the settings: Service ---> IP PBX service ---> IP PBX Configuration Reload Machine configurations on the VIP-153PT STEP 1: After creating accounts on the IP PBX system , please log in VIP-153PT via web browser, browse to the SIP Configu[...]

PLANET IP PBX user’s manual Machine configurations on the VIP-156 STEP 1: Please log in VIP-156 via web browser, browse to the SIP Settings menu. In the setting page, please browse to the Service Domain page, and insert the SIP parameters for IP PBX system. Test the scenario: To verify the VoIP communication, you may make calls from extension sid[...]

PLANET IP PBX user’s manual 6.2 Voice communication via IP PBX system – IPX-1800N (Auto-config) In the following sample, we’ll introduce h ow to integrate the client with our IP PBX system IPX-1800N via Auto-config feature. Machine configurations on the IPX-1800N STEP 1: Log in IPX-1800N and browse to the DHCP menu and create new options list[...]

PLANET IP PBX user’s manual STEP 2: Please browse to the Device Æ IP Phone menu and create new device for the a uto configuration. STEP 3: Please press the Show extensions button to create the two extensi on accounts/password: 1001/123 (for VIP-153PT), and 1002/123 (for VIP-156) for the voice calls. • 192.168.1.1 is the IP address of IPX-1800 [...]

PLANET IP PBX user’s manual STEP 4: After setting up the parameters, please refer to the path to activate the settings: Service ---> IP PBX service ---> IP PBX configuration reload Machine configurations on the VIP-153PT STEP 5: Please log in VIP-153PT via web browser, plea se browse to the Phone Configuration pag e, and enable the IPX PBX [...]

PLANET IP PBX user’s manual Machine configurations on the VIP-156 STEP 7: Please log in VIP-156 via web browser, browse to the Advanced Settings men u. In the setting page, please browse to the Auto-config page, and enable the Auto Configuration feature s for IP PBX system. (Your may connect telephone se t to VIP-157, press #13 6 to enable the Au[...]

PLANET IP PBX user’s manual 6.3 ISDN PSTN Trunk Procedure: STEP 1: Please browse to “ ISDN PSTN trunk ” page in “ Tr unk ” menu, and refer to the following configuration steps for more understandi ngs: Press <Add new> button from the left panel to add a new ISND PSTN trunk. For example: Trunk Group = 1 Trunk ports = 1,2 Port Selecti[...]

PLANET IP PBX user’s manual STEP 2: a) Please browse to “ Route management ” page in “ Route ” menu to add routes ID in IP PBX system. b) Press <Add new> button from the left panel to add a new routes table and Insert follo wing data: Route ID: a unique ID containing alp habets, numbers, and underscore only without spa ce s; 32 char[...]

PLANET IP PBX user’s manual STEP 4: Please browse to “ Usergroup ” page in “ User ” menu, and select outbound “SIP accounts number ” trunks accessi ble by this usergroup.[...]

PLANET IP PBX user’s manual After these configurations, be sure to press to “ Save ” button to apply settings and browse to “ IP PBX service ” page in “ Serv ice ” menu to click the “ Reload ” button to make the settings effective. IPX-1800N Usage: IPX-1800N IP Ext 1001 c alls to ISDN PSTN number Human operation at IPX Caller side[...]