Pinnacle Design 37T100105 manual

Med iaStre am Med ia Gatew ay Ve r s i o n 2 . 5 0 Inst allation, Setup , and Operations Guide Pinnacle ® Systems, Inc. 280 N. Bern ardo Avenue Mountain View , CA 94043 June, 2005 P/N 37T100105 REV . D[...]

2 T rademarks All brand or pr oduct names menti o ned herein are used for identifica tion purp oses only and may be trademarks or registered trademarks of their respective companies. Copyright © 2 005 Pinnacle Systems, Inc. All Rights Reserved. Reproduction, adaptatio n, or tran sl ation of this document without prior written permissio n is prohib[...]

Official Notices and W arranties Sof tware License Agreement IMPOR T ANT—READ CAREFULL Y : This Software License Agreement is a legal agreement between Y ou and Pinnacle (or its suppliers). This System contains certain Pinnacle computer software (“Software”), associated media, printed materials, and electronic documentation. By using the Soft[...]

4 Liquid blue MSS 8000 NS Installation Guide THE PRODUCTS. ALL IMPLIED W ARRANTI ES, INCLUDING , BUT NOT LIMITED TO, THE IMPLIED W ARRANTIES OF MERCHANT ABILITY , FITNESS FOR A P AR- TICULAR PURPOSE AND NONINFRI NGEMENT , ARE DISCLAIMED. Limit ation of Liability PINNACLE SHALL NOT BE LIABLE FOR INDIRECT , SPECIAL, INCIDENT AL, OR CONSEQUENTIAL DAMA[...]

T able of Content s C HAPTER 1: I NTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 MediaStream Media Gateway Application. . . . . . . . . . . .[...]

Contents 6 Liquid blue MSS 8000 NS Installation Guide XSend a sequence with HD422 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 5 C HAPTER 4: W ORKFLOW AND F ILE T RANS FER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Using the MMG Client . . . . . . . . . . . .[...]

Chapter 1: Introduction Pinnacle System’ s MediaStream M edia Gate way (MMG) solution provides the following common production workflows: • Partial and full file copy from the SAN to a Liquid blue work station and importing into Liquid blue for editing while still actively transferring. • File transfer from a Liquid blue workstation to the SA[...]

Chapter 1: Introduction 8 MMG Installation, Setup, and Operations Guide ConnectPlus 1000 Gateway Computer The ConnectPlus 1000 gateway consists of a comput er with an Intel processor that runs the Microsoft W indows OS. It also includes a Fibre Channel card fo r connection to the storage arrays via the Fibre Channel switches. This gateway connects [...]

Chapter 1: Introduction MMG Installation, Setup, and Operations Guide 9 About This Guide This Guide provides instructions for installing and configuring product-specific components of the Pinnacle Systems Medi aStream Media Gateway . For instructions on setting up and configuring your MediaS tream network and the ConnectPlus 1000 gateway , connecti[...]

Chapter 1: Introduction 10 MMG Installation, Setup, and Operations Guide[...]

Chapter 2: System Connections This chapter describes the connections for the Liquid blue workstation and the ConnectPlus 1000 gateway , which are connected to a networked st orage system with one or more MSS 8000 NS servers. For instructions on connecti ng your networked storage system, see your Liquid Refer ence Manual and the MSS 8000 NS Installa[...]

Chapter 2: System Connections 12 MMG Installation, Setup, and Operations Guide Figure 2-2 shows the connections between the Liquid blue workstation and other system components. Figur e 2-2: Liquid Connections to Other System Compon ents Att ach the Sof tware Protection Dongle Before you connect the Liquid blue client comput er to your network, you [...]

Chapter 2: System Connections MMG Installation, Setup, and Operations Guide 13 • Attach the parallel type of dongle to the parallel port in the back of the Liquid blue client com- puter as shown in Figure 2-4. T ighten the thumbscrews on the parallel port dongle to ensure that it is attached securely . Figur e 2-4: Liquid Dongle Parallel Port Pla[...]

Chapter 2: System Connections 14 MMG Installation, Setup, and Operations Guide Figure 2-5 shows the GNIC (Gb Et hernet) port on the Liquid client computer that connects to your network. Figur e 2-5: Liquid b lue W orkstation’ s GNIC Port ConnectPlus 1000 Gateway Connections A Gigabit Ethernet port provides the LAN/W AN connection to your network.[...]

Chapter 3: Inst allation and Setup The Liquid blue application and the MediaS tream Media Gateway cl ient application are installed on the Liquid blue workstation. The MediaS tream Me dia Gateway server app lication is installed on the ConnectPlus 1000 gateway(s). Inst all Liquid blue This section covers the installation of Liqui d blue v6.10 build[...]

Chapter 3: Installation and Setup 16 MMG Installation, Setup, and Operations Guide 9. A progress bar shows the percenta ge of the installation completed. Figur e 3-2: Installa tion Pr ogr ess Bar 10. Enter your serial number as shown in Figure 3-3. The Serial number is located on the Blue installation CD sleeve. If you can not locate your serial nu[...]

Chapter 3: Installation and Setup MMG Installation, Setup, and Operations Guide 17 15. When finished, the Install W izard Complete window is displayed. Click Finish. 16. When the Installation Completed! window is di splayed, the Liquid blue application has been successfully installed. Click Finish to leave the installer . Figur e 3-5: Liquid blue I[...]

Chapter 3: Installation and Setup 18 MMG Installation, Setup, and Operations Guide Inst alling the MMG Client The MMG Client is installed on the Liquid blue workstation or PS100 server (if applicable). Note: For PS100 systems, the MMG client should be installed on the P S100 system and all of the Blue clients. The MMG Client installer modifies masf[...]

Chapter 3: Installation and Setup MMG Installation, Setup, and Operations Guide 19 5. Select the destination folder for the installe d application or accept the default location. Click Next. 6. In the Startup Settings window (Figur e 3-8), accept all of the default values. Figur e 3-8: Server Setup W indow 7. Click Install to start the installation[...]

Chapter 3: Installation and Setup 20 MMG Installation, Setup, and Operations Guide Configure the FileZilla (FTP) server connection 1. In the Connect to Server dialog box, accept th e default values given for the local host IP address (127.0.0.1) and the port (14147) for admi nistrative connections. No password is required. 2. The FileZilla server w[...]

Chapter 3: Installation and Setup MMG Installation, Setup, and Operations Guide 21 2. Highlight the user you want to change, root in Figure 3-1 1, a nd click the rename button. T ype the new name in the edit box and click OK. De lete all of the dots in the password box and type a new password. Click OK. T o change the home directory: 1. From the Fi[...]

Chapter 3: Installation and Setup 22 MMG Installation, Setup, and Operations Guide FileZilla configuration for a PS100: Because the PS100 uses shared stor age, a separate watch folder and login should be used for each Blue client to ensure co rrect autoimport functionality . Speed limi ts should also be set to ensure the PS100 has ample bandwidth f[...]

Chapter 3: Installation and Setup MMG Installation, Setup, and Operations Guide 23 3. Click on the shared folders tab. Figur e 3-15: Shared Folders 4. Highlight the user added in step 4 above. In the shared folder group box, click the add button. Navigate to the folder design ated for that user and click OK. Check all 8 checkboxes in the Shared Fol[...]

Chapter 3: Installation and Setup 24 MMG Installation, Setup, and Operations Guide Note: This number may change d epending on the nu mber of clients connected to the PS100, and the client’ s bandwidth allocatio n. The total MAS bandwidth allo cation (-lb on the MAS command line) should be adjusted to compensate for th e reserved bandwidth given t[...]

Chapter 3: Installation and Setup MMG Installation, Setup, and Operations Guide 25 3. Click the Add TCS button. Figur e 3-18: Add TCS server 4. The label shows in the dropdown list. Figur e 3-19: Choose Server T o add a host to the MMG , edit the fields of the lower group box labeled Edit Hosts: 1. Enter the IP address of the host. 2. Choose the po[...]

Chapter 3: Installation and Setup 26 MMG Installation, Setup, and Operations Guide 6. Click the Add Host button. Figur e 3-20: Add Host 7. The host appears in the dropdown menu. T o delete TCS servers, or hosts: 1. Choose the TCS or hos t from the dropdown menu. 2. Click the delete button. A confirmatio n dialog appears, click Y es to delete. T o e[...]

Chapter 3: Installation and Setup MMG Installation, Setup, and Operations Guide 27 Inst alling the MMG Server on the Gateway T o install the MMG server on the gateway: 1. Insert the MMG installation disk into the gateway computer’ s CD drive. Locate the MMG- Server .exe and double-click it to start the installation. 2. After the W elcome window i[...]

Chapter 3: Installation and Setup 28 MMG Installation, Setup, and Operations Guide 9. The Ready to Install window is displayed. Click Install. 10. A progress bar shows the installation status. 1 1. The Completing the Setup window is displayed. Click Finish. 12. After the MMG server has been installed, th e InstallShield W izard Complete window is d[...]

Chapter 3: Installation and Setup MMG Installation, Setup, and Operations Guide 29 Liquid Blue Setup Setting Up a Ti meline in Blue When importing media from MSS, it is important to set the timecod e format on blue to ma tch the original media. For NTSC, there is a drop fram e format, and a non-drop frame format. For P AL, there is only one timecod[...]

Chapter 3: Installation and Setup 30 MMG Installation, Setup, and Operations Guide Editing While T r ansfer Extracting audio from a clip lets you edit the clip on the Liquid blue stati on during transfer from the MSS to Liquid. Using XReceive automatically extracts audio and trust metadata. The following describes the settings for a manual file imp[...]

Chapter 3: Installation and Setup MMG Installation, Setup, and Operations Guide 31 Audio Settings For Blue MediaS tream has the capability to use up to eight tr acks, or four pair of audio tracks. Liquid Blue natively uses two pair of audio tracks, but can be set up to use eight. When a timeline with eight tracks of audio is XSent to MSS, all eight[...]

Chapter 3: Installation and Setup 32 MMG Installation, Setup, and Operations Guide Notice that all of the columns show S tereo as the logical bus. T o create an additional logical output bus, click on the text “S tereo”, choose add new logical output bus, and choose S tereo (Figure 3-28). Figur e 3-28: S ter eo Setting The column now shows Ster[...]

Chapter 3: Installation and Setup MMG Installation, Setup, and Operations Guide 33 Figure 3-30 shows the output ma pping for four pairs of audio. Figur e 3-30: Output Mapping When you are finished, click the exit icon to exit the audio tool.[...]

Chapter 3: Installation and Setup 34 MMG Installation, Setup, and Operations Guide Setting up Blue Codecs The following section describes how to set up various codecs and fo rmats in blue. The description includes configurations needed during the XSe nd workflow . For more information on the XSend workflow , see Using XSend on page 58. 1. T o setup[...]

Chapter 3: Installation and Setup MMG Installation, Setup, and Operations Guide 35 Preset 1: SD PS 420 IBBP 1. Select the “MPEG-2 MP@HL (M2V)” codec as starting point. Click the two plus symbols on the right to duplicate this preset. Figur e 3 -32: Codec Presets 2. T ype a descriptive name for the preset you want to create in the textfield.For [...]

Chapter 3: Installation and Setup 36 MMG Installation, Setup, and Operations Guide In the Render/Fuse Codec Pres. dropdown list box, select the Codec Preset value you just created. For this example we select the Preset 1: SD PS 420 IBBP Figur e 3-35: T imeline Properties XSend a sequence with 420 1. T o XSend a sequence, right-click the sequen ce a[...]

Chapter 3: Installation and Setup MMG Installation, Setup, and Operations Guide 37 2. When the XSend T o XSend T o MSS dialog app ears, leave the default settings and click OK. Figur e 3-37: XSend to XSend to MSS dia log 3. The IBP Settings dialog app ears.Select the <MPEG-2 MP@ML> Reference Set. Change the Bitrate mode to Constant (CBR) . Dr[...]

Chapter 3: Installation and Setup 38 MMG Installation, Setup, and Operations Guide 4. Click OK in the Fuse Sequence dialog that a ppears. As the fuse be gins, your screen should look something like this (Figure 3-39): Figur e 3-39: Fuse Se quence Pr ogr ess Preset 2: SD PS S422 IB BP and SD PS E422 IBBP 1. T o setup a codec, go to Edit menu > Co[...]

Chapter 3: Installation and Setup MMG Installation, Setup, and Operations Guide 39 Setup the Codec Preset 2 in the timeline T o setup a Codec Preset right clic k a empty space of the timeline a nd select T imeline properties... from the drop-down menu (see Figure 3-34 on page 35). In the Render/Fuse Codec Pres. dropdown list box, select the Codec P[...]

Chapter 3: Installation and Setup 40 MMG Installation, Setup, and Operations Guide Preset 3: SD MXF S422 I-Frame only and SD MXF E422 I-Frame only 1. T o setup a codec, go to Edit menu > Control Panel and select Site T ab. 2. Double click Codec Presets. 3. Select the “MPEG-2 MP@HL (M2V)” codec as starting point. Click the two plus symbols on[...]

Chapter 3: Installation and Setup MMG Installation, Setup, and Operations Guide 41 Setup the Codec Preset 3 in the timeline 1. T o setup a Codec Preset right click a empty space of the timeline and select T imeline properties... from the drop-down menu (see Figure 3-34 on page 35). 2. In the Render/Fuse Codec Pres. dropdown list box, select the Cod[...]

Chapter 3: Installation and Setup 42 MMG Installation, Setup, and Operations Guide Preset 4: HD 420 IBBP 1. T o setup a codec, go to Edit menu > Control Panel and select Site T ab. 2. Double click Codec Presets. 3. Select the “MPEG-2 MP@HL (M2V)” codec as starting point. Click the two plus symbols on the right to duplicate this preset. Figur[...]

Chapter 3: Installation and Setup MMG Installation, Setup, and Operations Guide 43 2. In the Render/Fuse Codec Pres. dropdown list box, select the Codec Preset value you just created. For this example we select the Preset 4: HD420 @ 80MBit/s. Figur e 3-46: T imeline pr operties settings for HD XSend a sequence with HD420 1. T o XSend a sequence rig[...]

Chapter 3: Installation and Setup 44 MMG Installation, Setup, and Operations Guide Preset 5: HD 422 IBBP 1. T o setup a codec, go to Edit menu > Control Panel and select Site T ab. 2. Double click Codec Presets. 3. Select the MPEG-2 MP@HL (M2V) codec as starting point. Click the two plus symbols on the right to duplicate this preset. Figur e 3-4[...]

Chapter 3: Installation and Setup MMG Installation, Setup, and Operations Guide 45 Setup the Codec Preset 5 in the timeline 1. T o setup a Codec Preset right click a empty space of the timeline and select T imeline properties... from the drop-down menu (see Figure 3-34 on page 35). 2. In the Render/Fuse Codec Pres. dropdown list box, select the Cod[...]

Chapter 3: Installation and Setup 46 MMG Installation, Setup, and Operations Guide[...]

Chapter 4: W orkflow and File T ransfer The MediaStream Med ia Gateway transfers video files between Liquid blue machines and the S torage Area Network (SAN). Liquid Blue has th e capability to use shared storage for media content. Files may be copied from the SAN to a PS100 where the files ma y be accessed by several Blue clients. After editing, t[...]

Chapter 4: Workflow and File Transfer 48 MMG Installation, Setup, and Operations Guide The MMG Client window is displayed (Figure 4-1). Figur e 4-1: MMG Client Use this window to select following hosts: • T ransfer Control Server . Th e TCS application runs on the ConnectPlus 1000 gateway . • Source media list. Depending on your workflow , the [...]

Chapter 4: Workflow and File Transfer MMG Installation, Setup, and Operations Guide 49 T ransferring a File General instructions for transfer ring a file follow . See Chapter 5: W orkflow Scenarios for information specific to your workflow . T o transfer a file, follow these general steps: 1. Open the MMG Client window by double-clic king the MMG s[...]

Chapter 4: Workflow and File Transfer 50 MMG Installation, Setup, and Operations Guide Note: Y ou can change destination and source IP addresses while working with this window . Figur e 4-2: MMG Client W indo w Overview 5. The home directory for the FileZilla FTP serv er is shown for the Li quid blue connections. The files on the SAN are shown for [...]

Chapter 4: Workflow and File Transfer MMG Installation, Setup, and Operations Guide 51 Files Pending T ransfer T o view files you added for transfer to your Li quid blue workstation, click the Pending Transfer tab. Note: The Pending T ransfer tab and Jobs Controlled tab show transfers for the local machine only . The Jobs o n Server tabs sho w tran[...]

Chapter 4: Workflow and File Transfer 52 MMG Installation, Setup, and Operations Guide Renaming Files & Partial T ransfers When only one clip is selected in the file transfer list, you can rename the file by changing the destination filename in the appropriate box. The Partial T ransfer options are also enabled wh en one clip is select ed. Thes[...]

Chapter 4: Workflow and File Transfer MMG Installation, Setup, and Operations Guide 53 Monitoring Jobs After the file is accepted for transfer , you can moni tor it via the Job Controlled tab (Figure 4-6). The job transfer is shown as transfer in pr ogr ess, which after completion changes to job is done . Figur e 4-6: Job Controlled T ab[...]

Chapter 4: Workflow and File Transfer 54 MMG Installation, Setup, and Operations Guide The Jobs on Server tab lists all of the jobs from th e T ransf er Control Server that are in progr ess or have been completed, and error messages for jobs that have not completed successfully . Figur e 4-7: Jobs on Server[...]

Chapter 4: Workflow and File Transfer MMG Installation, Setup, and Operations Guide 55 Using XReceive The first time you launch XReceive from MMG , you are prompted to do a quick configuration. This configuration only needs to be done once. 1. From the File menu, choose XReceive. 2. This launches the XReceive dialog box. Choose XReceive from MMG in[...]

Chapter 4: Workflow and File Transfer 56 MMG Installation, Setup, and Operations Guide 4. When prompted, enter the path to the MMG watch folder . During the XRecieve process, any files copied into this folder are imported into Blue automatically . Navigate to your import folder . This is the same folder that you configured FileZilla to use as it’[...]

Chapter 4: Workflow and File Transfer MMG Installation, Setup, and Operations Guide 57 5. As soon as the transfer st atus shows transfer in progre ss, (Figure 4-1 1), close the MMG Client. Figur e 4-1 1: MMG Client: T ra nsfer in Progr ess 6. The Auto import dialog appear s (Figure 4-12). Click the check mark and the clip is imported. Figur e 4-12:[...]

Chapter 4: Workflow and File Transfer 58 MMG Installation, Setup, and Operations Guide Using XSend After editing a sequence, you can use XSend to se nd the finished clip back to the SAN. The timeline is fused to a single clip that the MediaS tream can play out. Important: Make sure the timeline is configured to the format yo u wish to use. T imelin[...]

Chapter 4: Workflow and File Transfer MMG Installation, Setup, and Operations Guide 59 The fuse dialog appears Depending on the format th e timeline is c onfigured to use, you may see a format options dialog, Otherwise the fuse begins directly . For more information on the format dialog review the detailed section Setting up Blue Codecs on page 34.[...]

Chapter 4: Workflow and File Transfer 60 MMG Installation, Setup, and Operations Guide Extracting Audio Audio files are automatically extr acted from source clips if the de stination uses separate audio files. Audio extraction is necessary fo r the Edit while T ransferring feature. Figur e 4-18: Extract Au dio A check mark next to the source file n[...]

Chapter 5: W orkflow Scenarios This chapter describes three common workflows: • W orkflow 1: XReceive from SAN to Blue • W orkflow 2: XSend to SAN from Blue • W orkflow 3: XReceive from SAN to PS100 • W orkflow 4: XSend from PS100 to SAN • W orkflow 5: MSI to Liquid[...]

Chapter 5: Workflow Scenarios 62 MMG Installation, Setup, and Operations Guide W orkflow 1: XReceive From SAN to Blue This workflow is similar to W orkflow 1, but it util izes the XReceive capability of Blue. Figur e 5-1: W orkflow 1 Follow these steps: 1. From the File menu, choose XReceive: 2. The XReceive dialog box appears. C hoose XReceive fro[...]

Chapter 5: Workflow Scenarios MMG Installation, Setup, and Operations Guide 63 Note: The first time XReceive is launched, there are two quick configuration steps that need to be performed. For more information, see Using XReceive on page 55 Figur e 5-3: MMG Client Note: The MMG client automatically connects to the TC S server , source host, and des[...]

Chapter 5: Workflow Scenarios 64 MMG Installation, Setup, and Operations Guide . Figur e 5-4: Pending T ransfer T ab 7. If you want to transfer the whole clip, you can click the S tart Xfer button at this time. Y ou have the option of transferring part of a clip. T o do this, select the clip in the list, and select the radio button next to one of t[...]

Chapter 5: Workflow Scenarios MMG Installation, Setup, and Operations Guide 65 8. Click on the jobs controlled tab to monitor the transfer . Figur e 5-5: Jobs Controlled As soon as the status shows transfer in progr ess, as shown in Figure 5-5, you can close the MMG application and start editing utilizin g the ed it while transfer feature. Note: An[...]

Chapter 5: Workflow Scenarios 66 MMG Installation, Setup, and Operations Guide W orkflow 2: XSend from Blue to SAN Figur e 5-6: W orkflow 2 Follow these steps: 1. Determine the name of the sequence you want to send. The name of the sequence currently on the timeline can be found above the inlay . Figur e 5-7: Name Sequence 2. Locate the sequence in[...]

Chapter 5: Workflow Scenarios MMG Installation, Setup, and Operations Guide 67 3. Right click the sequence and choose XSend T o->XSend to MSS Figur e 5-9: XSend to MSS menu 4. The fuse dialog appears, click OK Figur e 5-10: Fuse d ialog 5. Depending on the format the ti meline is configured to use, you may get a format options dialog or the fuse[...]

Chapter 5: Workflow Scenarios 68 MMG Installation, Setup, and Operations Guide 6. When the fuse is complete, the XSend dialog appears. Choose the TCS server , destination, and audio format. Y ou may also rename the clip. When you are finished, click send. Figur e 5-1 1: XSend dialog 7. The Progress V i ewer appears and gives the status of the trans[...]

Chapter 5: Workflow Scenarios MMG Installation, Setup, and Operations Guide 69 W orkflow 3: XReceive from San to PS100 Figur e 5-12: W orkflow 3 W orkflow 3 is identical to workflow 6 on page 73 except for step 5. For this workflow , choose the PS100 as the destination. SAN Connect Plus 1000 NS Liquid blue Workstation FTP MediaStream 8000 NS[...]

Chapter 5: Workflow Scenarios 70 MMG Installation, Setup, and Operations Guide W orkflow 4: XSend from PS100 to SAN Figur e 5-13: W orkflow 4 This workflow is identical to W orkflow 2: XSend from Blue to SAN on page 66. SAN Connect Plus 1000 NS Liquid blue Workstation FTP MediaStream 8000 NS[...]

Chapter 5: Workflow Scenarios MMG Installation, Setup, and Operations Guide 71 W orkflow 5: MSI to Liquid blue Y ou can transfer a clip or s ubclip (partial clip) from the MSI PC to the Liquid system. 1. T o create a subclip, choose an item in the MS I decoder window and click the T rim button in the toolbar . The T rimming W indow appears. Figur e[...]

Chapter 5: Workflow Scenarios 72 MMG Installation, Setup, and Operations Guide 2. Choose File > T ransfer > MMG Copy from the menu bar . Figur e 5-15: MMG Copy 3. The MMG T ransfer dialog box appears. Figur e 5-16: MMG T ra nsfer 4. Fill in the appropriate IP addresses for the TSC (T ransfer Control Server), Source Gateway , and Destination G[...]

Chapter 5: Workflow Scenarios MMG Installation, Setup, and Operations Guide 73 9. T o check the status of your tr ansfer , select File > T ransfer > MMG Copy Status from the menu bar . The T ransfer S tatus window appears. Figur e 5-17: T ransfer S tatus 10. Enter the IP address for the TC S if it is not present. Y ou should see the last 30 a[...]

Chapter 5: Workflow Scenarios 74 MMG Installation, Setup, and Operations Guide[...]

Chapter 6: T roubleshooting This Chapter describes basic troubleshooting a nd the system logs that may assist you in troubleshooting problems. If you have any questions about troubleshooti ng your system, please contact Pinnacle T echnical Support. Logs There are three system logs. The ConnectPlus 1000 gateway and the TCS use elogger , which places[...]

Chapter 6: Troubleshooting 76 MMG Installation, Setup, and Operations Guide ERROR: copied file invalid or non-existent (check for FC er rors on source and destination) - deleting files TCS couldn’t verify source and/or destination files because it cannot establish a connection to the source and/or destination ho st. W ARNING: couldn’ t verify i[...]

Chapter 6: Troubleshooting MMG Installation, Setup, and Operations Guide 77 Basic T roubleshooting eVTR File Fails to T ransf er into the SAN Cluster 1. Check the directory watcher log for this listing: A file by the name < filename > alr eady exists on the server . This listing indicates that the fi le (or a file by the same name) was previo[...]

Chapter 6: Troubleshooting 78 MMG Installation, Setup, and Operations Guide T ransfer from Liquid blue to MSS Fails 1. Check the transfer log file named joblogs/info_ <jobid>. log to see if either FTP server returned a reason for failure. Common reasons fo r failure and their resolutions are shown in the following table. 2. Search the Connect[...]

Chapter 6: Troubleshooting MMG Installation, Setup, and Operations Guide 79 S t andard T ransfer from MSS to Liquid blue Fails 1. Check the log file named joblogs/info_ <jobid>. log to see if either FTP server returned a reason for failure. Common reasons for fail ure and their resolutions are shown in the following table. If both sides repor[...]

Chapter 6: Troubleshooting 80 MMG Installation, Setup, and Operations Guide Newcopy or Audio Demux from MSS to Liquid blue Fails 1. Check the transfer log file named joblogs/info_ <jobid>. log to see the error message that stopped the transfer . Common reasons for failure and their resolutions are shown in the following table. Reason Resoluti[...]