Panasonic S-ICX manual

Section 750 Key Phone User Guide a User Guide Support s ICX and S- ICX V ersion 5.0 ICX (Inter national ) Ve rsion 5 .0 Issued O ctober 2000[...]

The con tents of this ma nual are subject to c hange withou t notice an d do not c onstitute a commitm ent on the part of Matsushita Co mmunication Indust rial Co. Ltd (MCI). Ever y eff ort has be en made to en sure the accurac y of this docu ment. H owever , due to ongoing p roduct impro vements and revisi ons, Pa nasonic c annot gu arant ee the a[...]

3 Contents Pre fac e ....... .... ..... .... .... ..... .... ..... .... .... ..... ....... .... .... ..... .... ... 7 How to Use This Manu al ........................... ........................... .... 7 What This Manual Cont ains ............. .................................... .... 7 Notation Used ................................... ..........[...]

4 Answering Calls .............. ......... ......... ......... ........................... .... 57 Using Call Hold ................................ ........................... ............. 58 Transferring Cal ls ............................. ........................... ............. 59 Supervised T ransfers ..................... ..................[...]

5 Caller ID Call Log.................................. ........................... .... 85 Call Log Ope ration for a Small- display Phones ................... 86 Call Log Fo rmat for the Larg e-Display Phone ..................... 87 Walking TRS (Cal l BArring) Class of Service ............ ............. 88 Using Direct ory Numbers .................[...]

6[...]

ICX-50-750 ICX (Interna tional), issued O ctober 2000 7 PREFACE The Key T elephone User Guid e is for an yone wh o uses a P anason ic digit al teleph one in conju nction with the Pa nasonic ICX and S-ICX. The ICX and S-ICX are a telephone system that pro vides you with a powerful set of features for ha ndling calls. This man ual provi des an ov erv[...]

8 ICX (Interna tional), issued Oct ober 2000 ICX-50-750 Notation Used • Chapte r 3, “Placing Outsid e Calls” - Prov ides procedures fo r making outsid e calls. • Cha pter 4, “H andling Inc oming C alls” - Pr ovides sev eral proce dures fo r answering calls. • Chapter 5, “Comm unicati ng W ithin Y our Office” - Provides proc edures[...]

ICX-50-750 ICX (Interna tional), issued O ctober 2000 9 1. UNDERSTANDING YOUR PHONE The follo wing informatio n in this chapter will familia rize you with y our Panasonic digital p hone and en able you to ef fectively u se its call-hand ling feature s: • Non-Di splay Ph ones (pag e 9) • Small-Di sp lay Ph on es (pa g e 1 1) • Lar ge-D isplay [...]

1. Understanding Your Phone 10 ICX (I nternational), issued O ctober 2000 ICX-50-750 T abl e 1. No n- di splay phon e feature s # Feature Desc rip tion Messa ge W aiting I ndicato r Indi cates th at you ha ve a mes sage. PROG Key Used to program Fle xi ble Func tion (FF) and one- touch ke ys, to ad just rin ger volu me, and to send a flash signal. [...]

1. Understanding You r Phone ICX-50-750 ICX (Interna tional), issued O ctober 2000 1 1 SMALL-DISPLAY PHONES Small-d ispla y phones have a displa y conta ining two lines of te xt. T able 2 on page 1 1 describes t he feat ur es (1-22 b elow) that ar e t ypical of sma ll-d is play pho nes. Figure 2. Small -display phone T abl e 2. Sma ll-display phone[...]

1. Understanding Your Phone 12 ICX (I nternational), issued O ctober 2000 ICX-50-750 Soft Keys Used to select spee d dial dire c to rie s or num be rs. PROG Key Used to program Fle xi ble Func tion (FF) and one- touch ke ys, to ad just rin ger volu me, and to send a flash signal. Dep en ding on the se tup of you r sys- tem, may also be used to t ra[...]

1. Understanding You r Phone ICX-50-750 I CX (Interna tional), issued Oct ober 2000 13 Changing the Default Display The MODE key enables you to chang e the software mod e of the dis pl ay from Defa ult Mode (i .e., time and date) to Directo ry Mode ( i.e., Sys tem Speed D ial [SSD], Personal S peed Dial [PSD], o r E xtension d irectories). The END [...]

1. Understanding Your Phone 14 ICX (I nternational), issued O ctober 2000 ICX-50-750 Figure 4. Message s receive d for small-displa y ph one Figure 5. Remind er al arm f or sma ll-d ispla y phone Figure 6. Incomin g outside ca l l for smal l -disp lay phon e Figure 7. Outside call in progress for sm all-display ph one Figure 8. I nt ern al cal ling[...]

1. Understanding You r Phone ICX-50-750 I CX (Interna tional), issued Oct ober 2000 15 2. Press the V ariable Mode Key . 3. Repla ce the hand set or press the ON/ OFF key . 1. After turnin g V ariable Mode on, th e d ispla y will re flect th e p rog ra mme d fe ature s during an intercom call, trunk dia l tone, trunk call, or afte r dialling a busy[...]

1. Understanding Your Phone 16 ICX (I nternational), issued O ctober 2000 ICX-50-750 T abl e 3. Lar ge - d is pla y ph on e f e atu r es # Feature Desc rip tion Messa ge W aiting I ndicato r Indi cates th at you ha ve a mes sage. Display Displays inform ation abou t th e ph one ’ s status, menus , an d dialli ng direct ories . Soft Keys Used to s[...]

1. Understanding You r Phone ICX-50-750 I CX (Interna tional), issued Oct ober 2000 17 Changing the Default Display The ten soft ke y s loca te d al ongside the disp lay on a larg e -dis p la y ph on e al low you to chan ge the software mo de of the displa y . Instead o f displaying the Main Menu (Defau lt Mode) for instan ce, yo u can s et yo ur p[...]

1. Understanding Your Phone 18 ICX (I nternational), issued O ctober 2000 ICX-50-750 Underst anding Display Information Display i nformation indi c ates the status of t he phone. Howeve r, this informatio n will va ry depen ding on how the p ho ne is prog ramm ed and it s stat us. Sever al of t he more commo n displays are illustra ted below . Figu[...]

1. Understanding You r Phone ICX-50-750 I CX (Interna tional), issued Oct ober 2000 19 Figure 13. Incom ing o utside call for larg e-disp lay phone Figure 14. Outside ca ll in progress for large -display phon e Figure 15. Intercom calling i n use for large-d isplay phone INCM CO #0 3 Outs ide line number 113 Bra ndy Incoming outside call PERSONAL D[...]

1. Understanding Your Phone 20 ICX (I nternational), issued O ctober 2000 ICX-50-750 This page intentional ly left blank.[...]

ICX-50-750 I CX (Interna tional), issued Oct ober 2000 21 2. SETTING UP YOUR PHONE Y ou can use th e procedures in this chapter to customize your phone for th e following: • Ad justing V olume and Displa y Setting s (page 21 ) • Setting Up Flexible Function Keys (p age 22) • Settin g Up On e-touc h Keys (pag e 23) • Setting Up Speed Dialli [...]

2. Setting Up Your Phone 22 ICX (I nternational), issued O ctober 2000 ICX-50-750 OR Enter 9 , t hen 2 to adjust the inter com rin g ton e. ( The pho ne p roduce s a tone. ) 4. Press the VO L U M E ke y . 5. Press the ON/OFF key . Note: This ta sk requi r es a displ ay phon e. 1. While the p hone is idle, pr ess the # key . 2. Press the VO L U M E [...]

2. Setting Up You r Phone ICX-50-750 I CX (Interna tional), issued Oct ober 2000 23 5. Press the HOLD key . 6. Repeat st eps 2-5 to progra m additional keys. 7. Repla ce the hand set or press the ON/ OFF key . 1. Pick u p the hand set or pr ess the ON/OFF key . 2. Press the PROG key . 3. Press th e desi red FF ke y . 4. Press the HOLD key . 5. Repl[...]

2. Setting Up Your Phone 24 ICX (I nternational), issued O ctober 2000 ICX-50-750 4. Dial the ph one number t o be stored . 5. Press the HOLD key . 6. Repla ce the hand set or pr ess the ON/OFF key . 1. Pickup the ha nds et or press the ON/OF F key . 2. Press the PROG key . 3. Press th e one- t ouch k ey to be progr ammed. 4. Press the MEMOR Y key [...]

2. Setting Up You r Phone ICX-50-750 I CX (Interna tional), issued Oct ober 2000 25 3. Press th e one- t ouch k ey to be checked . (Prog ramme d data appear s on the displa y .) 4. Repla ce the hand set or press the ON/ OFF key . SETTING UP SPEED DIALLING Y o u can set up t he fol lowing speed di al featu res usi ng your ph one’s o ne-to uch or s[...]

2. Setting Up Your Phone 26 ICX (I nternational), issued O ctober 2000 ICX-50-750 • Y ou ca n check PS D numbe rs or nam es that ha ve bee n assigne d to one- touch or soft ke ys. For mor e i nformat ion, see “Checki ng Speed Di al Number s” on page 54. Figure 16 . One-touch and soft key numbe ring sch eme T able 4. Cor respon di ng one-t ouc[...]

2. Setting Up You r Phone ICX-50-750 I CX (Interna tional), issued Oct ober 2000 27 OR • Enter th e Speed Dial Se t/Clear code (defau lt = 710 (HK/ UK) or 710# ). 3. Enter t he P SD bin num ber ( 80 - 99 ). 4. Enter t he phon e nu mber you want t o be speed -dial l ed (ma xi mum le ngth = 16 characte rs). Remember to in clude the Interc om Level [...]

2. Setting Up Your Phone 28 ICX (I nternational), issued O ctober 2000 ICX-50-750 Note: When deleting a PSD numbe r from a non-dis play phone, be sure to rec ord the chan ge in yo ur person alized list of PSD numbe rs. (See Appendix B, “Cus tomized PSD Bin Num bers” on pa ge 101. ) 1. Pick u p the hand set or pr ess the ON/OFF key . 2. Either: [...]

2. Setting Up You r Phone ICX-50-750 I CX (Interna tional), issued Oct ober 2000 29 Notes: • Before li nk ing mul tiple SS D numbe rs to a PSD bi n, the SSD b in s must already ha ve b een progra mmed wi th th e app ropri at e speed dial informati on . (This requires system prog ramming.) • If numbers do not a ppear on the disp lay ( 00 - 79 or[...]

2. Setting Up Your Phone 30 ICX (I nternational), issued O ctober 2000 ICX-50-750 Note: Y o u need t o know the PSD bi n nu mber f or PSD nu mber in order to ass ign a name to it . T o determine the b in number , see “ Checking Speed Dial Numbers” on page 54. Note: This ta sk requi r es a displ ay phon e. 1. Pick u p the hand set or pr ess the [...]

2. Setting Up You r Phone ICX-50-750 I CX (Interna tional), issued Oct ober 2000 31 Figure 17 . Name assign ment exa mple - small-d i splay ph one To e n t e r a D : Press the first one-t ouch ke y from t he left on the bo tto m r ow . Press the fou rth FF key from the left on the bottom row . To e n t e r a n o : Press the thi rd one-tou ch key fr[...]

2. Setting Up Your Phone 32 ICX (I nternational), issued O ctober 2000 ICX-50-750 Figure 18. Name assig nment examp l e - large-display ph on e Notes: • This ta sk r equir es a di spla y p hone. To e n t e r a D : Press the first soft key on th e top left. Press the fo urth FF key f rom the left o n the bottom r ow . To e n t e r a n o : Press th[...]

2. Setting Up You r Phone ICX-50-750 I CX (Interna tional), issued Oct ober 2000 33 • Y o u need t o know the PSD bi n numb er for th e PSD numb er in order to delet e an assigne d name. T o check the bi n number for a ke y , see “Checking S peed Dial Numb er s” on pag e 54 . 1. Pick u p the hand set or pr ess the ON/OFF key . 2. Press the PR[...]

2. Setting Up Your Phone 34 ICX (I nternational), issued O ctober 2000 ICX-50-750 • Syste m mode. Y ou can set the System to han dle incomi ng calls, o utbound call routing , and built-in voice mail c all messages di fferentl y dependin g upon whether th e system is in Day 1 mod e, Day 2 mo de , o r Nigh t mod e. W ith User Main tenance , you can[...]

2. Setting Up You r Phone ICX-50-750 I CX (Interna tional), issued Oct ober 2000 35 FF6 M essage Key ID Code menu FF7 S ystem Mode m enu FF8 W alkin g /Station Lock TRS (Call Barring) FF9 TRF o f CWRD FF10 CID Logg in g Ext . Once in a data en try level , you mus t eit her enter an accep table v alue or resto r e the previo us value before proceedi[...]

2. Setting Up Your Phone 36 ICX (I nternational), issued O ctober 2000 ICX-50-750 T o create V erified Account Codes using either a lar ge- display or small-display phone: 7. Use the bottom row of FF keys to select a single lett er . Notes: • Press the * key to erase a si n gl e entry . • Press the # key to en te r a spa ce . 8. Repeat st eps 4[...]

2. Setting Up You r Phone ICX-50-750 I CX (Interna tional), issued Oct ober 2000 37 T o set or assign Call Forward Busy Destinat io n for an extension using eit her a lar ge-display or small-disp lay phone: T o set or assign Call Forward - No Answer Destinati on for an extension using either a large-display or small-display phone: 1. Enter “Us er[...]

2. Setting Up Your Phone 38 ICX (I nternational), issued O ctober 2000 ICX-50-750 T o set or assign Caller ID Logging fo r an extension using either a large-display or small-display phon e: T o set the Day of W eek modes using either a larg e-display or small- display phone: 1. Enter “Us er Ma inte nance” by pre ssing : ON/ OFF PROG * * CON F 2[...]

2. Setting Up You r Phone ICX-50-750 I CX (Interna tional), issued Oct ober 2000 39 T o set the Exception Day Modes using eit her a lar ge- display or small-display phone: T o set the Mode Schedule usi ng either a l arge-display or small-displ ay phone: 1. Enter “Us er Ma inte nance” by pre ssing : ON/ OFF PROG * * CON F 2. Enter: 07 , p ress H[...]

2. Setting Up Your Phone 40 ICX (I nternational), issued O ctober 2000 ICX-50-750 T o set the Special Day Modes using either a lar ge-display or small- display phone: T o set the Message Key ID code using either a larg e- display or small-display phone: 7. Press MEMORY PROG to retu rn to “81-User Mai ntenance” (step 1). OR... Press MEMOR Y ON/O[...]

2. Setting Up You r Phone ICX-50-750 I CX (Interna tional), issued Oct ober 2000 41 T o set extension names using either a large-displ ay or small-displ ay phone: 4. Enter: Message Key ID Code and press HO LD to store th e entry . Note: The ID cod e may cont a in up to 16 digi ts and co ntai n 0 , 1 - 9 , * , # , pause ( RE DIAL key). • T o clear[...]

2. Setting Up Your Phone 42 ICX (I nternational), issued O ctober 2000 ICX-50-750 T o create Se nd T ext Messages usi ng either a l arge-display or small- display phone: 9. Repeat steps 4-8 until all ex tension names are entered. 10. Press MEMOR Y PROG to retu rn to “8 1 - User Ma in t ena nce ” (s te p 1) OR... Press MEMOR Y ON/OFF to ex it Us[...]

2. Setting Up You r Phone ICX-50-750 I CX (Interna tional), issued Oct ober 2000 43 T o set or assign PSD numbers using ei ther a large-di splay or small- display phone: T o set or assign SSD numbers using ei ther a large-di splay or small- display phone: 1. Enter “User Mainte nanc e” by pre ssing : ON/OFF PROG * * CONF . 2. Enter: 0 1 and pres[...]

2. Setting Up Your Phone 44 ICX (I nternational), issued O ctober 2000 ICX-50-750 T o create SSD indexes using either a lar ge-display or small-displ ay phone: T o change the system date, ti me , and day: 1. Enter “Us er Ma inte nance” by pre ssing : ON/ OFF PRO G * * CONF . 2. Enter: 02 , p ress HOLD , enter: 2 , and press HOLD HOLD . 3. Enter[...]

2. Setting Up You r Phone ICX-50-750 I CX (Interna tional), issued Oct ober 2000 45 T o create T ext Message Replies using eit her a lar ge- display or small-display phone: 3. Enter: The Y ear (two charac ters), M onth (two char acters), and Day (two ch aracters ) and press HOLD . Note: Press the FL/R key to c lear any exi sting da ta. 4. Enter: Th[...]

2. Setting Up Your Phone 46 ICX (I nternational), issued O ctober 2000 ICX-50-750 T o set the Call Forward ID code using eith er a large- display or small-display phone: T o set W alking TRS (Call Barring) codes usi ng either a large-di splay or small -display phone: 7. T o set additio nal text messag es, press the VOLUME up or down key o r pr ess [...]

2. Setting Up You r Phone ICX-50-750 I CX (Interna tional), issued Oct ober 2000 47 3. Dial the Extens ion N umbe r and press HOLD . 4. Enter: 4-d igit W al k ing TRS Code . 5. Press HOL D to store the ent r y . 6. T o set a dditional exte nsion W alking T RS Codes, press the VOLUME up or down arrow or HOLD to mov e to th e des ire d exte nsi on. 7[...]

2. Setting Up Your Phone 48 ICX (I nternational), issued O ctober 2000 ICX-50-750 This page intentional ly left blank.[...]

ICX-50-750 I CX (Interna tional), issued Oct ober 2000 49 3. PLAC ING OUT S IDE CALLS Y our digital ph one, in conjun ction with the ICX and S-ICX, provid es the followin g ways f or yo u t o pla c e ou tsid e calls: • Accessing an Outsid e Li n e (page 49) • Us ing Acc ount Co des (p age 50) • Redialing Outside Numbers (page 51) • Using Sp[...]

3. Placing Out s ide Calls 50 ICX (Interna tional), issued O ctober 2000 ICX-50 -750 1. Pick u p the hand set or pr ess the ON/OFF key . 2. Attempt to a ccess an outside l ine. 3. When you hear the busy t one, ent er the Call back Req uest code (default = 3 (HK/ UK) or 3# ). 4. Press the ON/OFF key again an d wait for the callbac k tone. ( When the[...]

3. Placing Outside Calls ICX-50-750 I CX (Interna tional), issued Oct ober 2000 51 3. Enter the Ac c ount Code (up to 4 dig its or up t o 10 digi ts, dep end i ng on t he setting) . 4. Press the # key . 5. Dial 9 (UK/HK) or 0 (T ai wan, Malay sia, Indo nesia ) or p ress an FF key th at is dedica ted to an outsid e line. 6. Dial th e ph one num ber [...]

3. Placing Out s ide Calls 52 ICX (Interna tional), issued O ctober 2000 ICX-50 -750 1. Pick u p the hand set or pr ess the ON/OFF key . 2. Access an outside line . 3. Press the REDIAL ke y . (The ph on e display s and di als the last outsi de number dialle d.) Note: The system will continue to redial the busy number until you han g up the phone, t[...]

3. Placing Outside Calls ICX-50-750 I CX (Interna tional), issued Oct ober 2000 53 1. Pickup the ha nds et or press the ON/OF F key . 2. If necessary , access an outside line. 3. Press th e desi red one- touch k ey . 1. Press the MODE key one time . ( SSD and PSD appear on the secon d line of the displa y .) 2. Press th e soft ke y ne xt to SS D or[...]

3. Placing Out s ide Calls 54 ICX (Interna tional), issued O ctober 2000 ICX-50 -750 Note: Y o u must kno w the PS D or SSD b in number for the number t o be di al led to perform this task. For i nforma t ion on determining speed dial numbers, see ““Check in g Spee d Di al Number s” o n page 54 . 1. Pick u p the hand set or pr ess the ON/OFF [...]

3. Placing Outside Calls ICX-50-750 I CX (Interna tional), issued Oct ober 2000 55 1. From the Main Menu, pr ess the soft key to the left of SY STEM DIAL or PERSONAL DIAL . (In the PSD directory , the first 10 spee d dial entries are displa yed. In th e SSD dire ct ory , 10 a lp ha beti cal entrie s are displ ayed .) 2. For t he PSD d irector y , p[...]

3. Placing Out s ide Calls 56 ICX (Interna tional), issued O ctober 2000 ICX-50 -750 This page intentional ly left blank.[...]

ICX-50-750 ICX (International), issu ed October 2000 57 4. HANDLING INCOMING CALLS Y o u can han dle ca ll s that re a ch your phon e i n a varie ty of ways : • Answer Calls (page 57) • Use Call Ho ld (page 58) • T ransfer Calls (page 59) • Use Call Pickup (page 61) • Use Call Park (page 63). ANSWERING CALLS Y o u can ans wer variou s typ[...]

4. Handling Incoming Calls 58 ICX (I nternational), issued O ctober 2000 ICX-50-750 USING CALL HOLD Depend i ng on the set up of yo ur syste m, y ou can put one or mor e call s on ho ld and retrieve tho se calls using the HO LD key or a designat ed Fl o ating Ho ld key . Notes: • The Floa tin g Hold fea ture a ssign s a Floati ng Hold numb er ( 0[...]

4. Handling I n coming Calls ICX-50-750 ICX (Interna tional), issued O ctober 2000 59 Note: The n umber of fl oating ho ld orbits a vailable m ay very depending on the Sta tion Park/F loating Hold Pickup setti ng (FF1-0-02 -0025). The sta tion park/flo ating hold pi ckup code c an be set to *9 (defaul t), 73 3 (UK /HK), or 733# . The floatin g hol [...]

4. Handling Incoming Calls 60 ICX (I nternational), issued O ctober 2000 ICX-50-750 2. Either d ial the extensio n numb er or the o utside line number to wh ich th e call will be transferred. 3. When the reci pi ent answe rs, announ ce the call. 4. Compl ete t he ca ll by doin g on e of t he f ollo win g: a. If On-hook Tr a nsfer is enabled for you[...]

4. Handling I n coming Calls ICX-50-750 ICX (Interna tional), issued O ctober 2000 61 a. If On-hook Tr a nsfer is enabled for you r ext ension, repl ace the handset or press th e ON/OFF key . b. If On- h oo k T ran s f e r is dis a bled for your exten si on, press the PROG key . Note: On-hoo k Transfer re qu ire s system pr og rammin g. CALL PICKUP[...]

4. Handling Incoming Calls 62 ICX (I nternational), issued O ctober 2000 ICX-50-750 3. Complet e t he call and repl ace the ha ndset or press the ON/OF F key . 1. Lift the h andset or pr es s the ON/OF F key . 2. Enter the Spec ified Grou p Pickup access code (de fault = 70 3 (HK/UK) or 703# ). 3. Enter the n umber of the Ca ll Pickup Group ( 01-72[...]

4. Handling I n coming Calls ICX-50-750 ICX (Interna tional), issued O ctober 2000 63 3. Dial the number of the ring ing tr un k. 4. Complet e t he call and repl ace the ha ndset or press the ON/OF F key . CALL PARK Y o u can use the Cal l Park function to transfer a call , even if you ca nnot lo cat e the intende d recip ient of the call. There ar[...]

4. Handling Incoming Calls 64 ICX (I nternational), issued O ctober 2000 ICX-50-750 1. At the ex tension with the transferred park c all, lift the ha ndset or press the ON/ OFF key . 2. Enter the Call Park Answe r/Self Access Code (default = 772 (HK/UK) or 77 2# ). 3. If ne cessary , page the party that nee ds to ret rieve the call. T o retrieve a [...]

ICX-50-750 I CX (Interna tional), issued Oct ober 2000 65 5. COMMUNIC ATIN G WIT HIN YOUR OFFICE The ICX and S-ICX pr o vide s a vari et y of wa ys t o hand le ca l ls with in you r office: • Calling Ot her Ex tensi on s (pag e 65 ) • Switchin g Bet ween T one and V oice Callin g (page 66) • Using P agi ng (p age 6 7) • Answerin g a Page wi[...]

5. Communicating Within Your Office 66 ICX (Interna tional), issued O ctober 2000 ICX-50 -750 4. Pick up the hand set or pre ss the ON/ OFF key . 5. Press the so ft key next to the d esired extensio n entry to ini tiate diallin g. 1. From the Main Menu, pr ess the soft key to the left of EXTENSI ON . (10 alphabe tic al entri es ar e displ ayed. ) 2[...]

5. Communicating Within Your Office ICX-50-750 I CX (Interna tional), issued Oct ober 2000 67 USIN G P A GIN G Y o u can mak e both inter nal and ex ter nal pages an d anno unceme nts. In terna l page s are m ade via th e key te lephone spe akers and external p ages are made throu gh the speake rs of an ex ternal pagi ng system connect ed to th e I[...]

5. Communicating Within Your Office 68 ICX (Interna tional), issued O ctober 2000 ICX-50 -750 ANSWERING A P AGE WITH UNIVERSAL NIGHT ANSWER During night mode, Universal Night Answer (UNA) sends inc omin g calls for selected trunks to ring externa l paging spe akers . UNA calls can be picked up from any extension , p rovid ed the extension ’ s COS[...]

5. Communicating Within Your Office ICX-50-750 I CX (Interna tional), issued Oct ober 2000 69 4. Make yo ur announ cement . (Y our vo ice is hea rd on the ext ensi on, not on t he other line.) Answering an Announcement T o answer an an nouncement, y ou can use the OHV A Split key to speak to the announc ing par ty or yo u may send a te xt messa ge.[...]

5. Communicating Within Your Office 70 ICX (Interna tional), issued O ctober 2000 ICX-50 -750 Notes: • An y outside n umber us ed for C all Forwa rding mus t alread y be pr ogrammed into system speed dialling. • Calls c a nn ot be forwar de d to an extens ion tha t alrea dy has C all Forw ardi ng set or Do-Not-Disturb (DND) turned on . • The [...]

5. Communicating Within Your Office ICX-50-750 I CX (Interna tional), issued Oct ober 2000 71 • If you are f orward i ng to an out side nu mber, press the # key an d ente r the system speed dial co de. 5. Repla ce the hand set or press the ON/ OFF key . 1. P ick up the handset or press the ON/OFF key . 2. Do one of the foll owi ng: 1. Pick u p th[...]

5. Communicating Within Your Office 72 ICX (Interna tional), issued O ctober 2000 ICX-50 -750 3. If c ancel lin g Cal l For wardi ng f or an oth er ext ens ion, ente r the ext ensio n nu mber whose Call Forwarding you a re cancelling. Otherwise, proceed to step 4. 4. Repla ce the hand set or press the ON/ OFF key . 1. Pick u p the hand set or pr es[...]

5. Communicating Within Your Office ICX-50-750 I CX (Interna tional), issued Oct ober 2000 73 The busy party ca n re ply wit h a tex t mess age that dis plays on the camping on ph one. Any on e of the follo wing mes sag es can be sele c t e d. Mes s ag e s 6 to 9 and 0 ha ve no default message text . All the messages ca n be chan ged thr ou gh syst[...]

5. Communicating Within Your Office 74 ICX (Interna tional), issued O ctober 2000 ICX-50 -750 1. Pick u p the hand set or pr ess the ON/OFF key . 2. Dial the ext ension number. (The called par t y hears an al ert ton e and yo u hear ringb ack to ne.) 3. Remain on the line until t he called party answers. 1. Pres s the MSG key . 2. Enter the send te[...]

5. Communicating Within Your Office ICX-50-750 I CX (Interna tional), issued Oct ober 2000 75 USING MESSAGE W AITING/CALLBACK Y ou can leave a c allback re quest me ssage (or m essage waitin g indic ation) for a busy extensio n or one that does no t answer . Afte r sending the callb ack message, you h ang up the p hone and wait fo r the call bac k.[...]

5. Communicating Within Your Office 76 ICX (Interna tional), issued O ctober 2000 ICX-50 -750 2. Do one of t he fo ll owi ng: 3. Repla ce the hand set or press the ON/ OFF key . USIN G DO-N O T- DIST U RB Use DND to temporarily stop calls from coming to your extension . Note: If your phone is set for Call Forwarding-No Answer or Busy (such as to vo[...]

5. Communicating Within Your Office ICX-50-750 I CX (Interna tional), issued Oct ober 2000 77 1. Pick u p the hand set or pr ess the ON/OFF key . 2. Do one of t he fo ll owi ng 3. Repla ce the hand set or press the ON/ OFF key . USING ABSENCE MES SAGES Abs ence mes sages app ear on the disp lay of an y intern al calle r who calls your extens ion. 1[...]

5. Communicating Within Your Office 78 ICX (Interna tional), issued O ctober 2000 ICX-50 -750 Optionally , a return time can be inp ut. Example Return Times for Ab sence Messages include: 1. Lift the handset or pr ess the ON/ OFF key . 2. Enter the Absenc e Message cod e (default = 729 [UK/HK] or 729# ). 3. Press HOLD ke y . 4. Repla ce the hand se[...]

5. Communicating Within Your Office ICX-50-750 I CX (Interna tional), issued Oct ober 2000 79 1. L i ft the handset or p ress the ON/OFF key . 2. Dial the Station Locko ut Cancel feat ure co de (defau lt = 74 6 [HK/UK] or 746# ). 3. Dial the W alking TRS (Call Barring)/S tation Lockout securi ty co de. 4. Repla ce the hand set or press the ON/ OFF [...]

5. Communicating Within Your Office 80 ICX (Interna tional), issued O ctober 2000 ICX-50 -750[...]

ICX-50-750 I CX (Interna tional), issued Oct ober 2000 81 6. USING ADDITIONAL FEATURES The ICX an d S-ICX provides a variety of additional featu res that yo u can use in your dail y work: • MIC or MIC Ke y ( pag e 81) • Of f-Hook Monitor (page 82) • Handsfree An swerback a nd Op eration (p age 82) • V oice Re cognitio n (page 8 3) • Flash[...]

6. Using Additional Features 82 I CX (I nterna tional), issued October 2000 ICX-50-750 • Using the mi cropho ne mute, press the MIC key . 4. T o turn the mute function of f: • Using the handset mute, press the MIC FF key . • Using the mi cropho ne mute, press the MIC key . USING OFF-HOOK MONITOR Of f-Hook Monitor allo ws you to play a ca lled[...]

6. Using Additional Features ICX-50-750 I CX (Interna tional), issued Oct ober 2000 83 USING V OICE RECOGNITION W ith the i nstallation of a dditional hardwa re, you can use verbal command s to dial extensi on s, spee d dial nu mbers, an d access v arious phone fea tures. Note: This fe ature requi res syst em pro grammi ng an d additi on ha rdware [...]

6. Using Additional Features 84 I CX (I nterna tional), issued October 2000 ICX-50-750 3. Dial the number of the p arty yo u want t o add to t he call. 4. Press the CONF key when your ca ll is answered. (Y ou are conn ected to the called pa r ty .) 5. T o add anoth er party r epeat step s 1-4. 6. For 3-party Con ference Call On l y: T o re lease a [...]

6. Using Additional Features ICX-50-750 I CX (Interna tional), issued Oct ober 2000 85 1. Pick u p the hand set or pr ess the ON/OFF key . 2. Enter the Background M usic code (default = *30 ). 3. Repla ce the hand set or press the ON/ OFF key . Note: On a large-displ ay pho ne, you ca n turn ba ckg round music on or off by pressi ng t he BGM soft k[...]

6. Using Additional Features 86 I CX (I nterna tional), issued October 2000 ICX-50-750 The Call L og keeps a record of Call er ID call s that ri ng you r phone. Y ou can ac cess this log by assigning an FF key to flas h when there i s a new entry in the log . When you pres s the key to access th e log , t he LED tu rns off. Each Ca ll Log entry inc[...]

6. Using Additional Features ICX-50-750 I CX (Interna tional), issued Oct ober 2000 87 Press the right EXEC key to outdial a l eading digit (u sually 9 [UK/HK] or 0 [T aiwan, I ndonesi a, or Ma laysia]) and dial the displ ayed caller ID num ber . 5. T o store the di splaye d call l og number in a perso na l speed di al bin, Press the PR OG key , t [...]

6. Using Additional Features 88 I CX (I nterna tional), issued October 2000 ICX-50-750 5. T o outdial the displa yed ca ll log numb er , Press the left soft key to outdi al a leading digit (dial 9 [UK/HK] or 0 [T aiwa n, Indonesia , Malaysia]) dia l add digits (usua lly 1 in the USA), and dial the displa yed cal l er ID num ber . OR Press the right[...]

6. Using Additional Features ICX-50-750 I CX (Interna tional), issued Oct ober 2000 89 5. Press the # key . 6. Access an outside line . 7. Dial th e ph one num ber . The W alkin g TRS (Call Barring ) COS will remain in effect until you hang up . USING DIRECTORY NUMBERS A Directory Numb er (DN) allows ext ension numb ers to be used on a key basis. T[...]

6. Using Additional Features 90 I CX (I nterna tional), issued October 2000 ICX-50-750 Figure 19. Example Direc t ory Nu mber assignm ents for Extension 200 When a calle r o rig inate s a call , th e call app ears o n the first a vai lable P DN key . If all PDNs are u navailable, the call will selec t the INT LED. When calls come in to a DN, the ca[...]

6. Using Additional Features ICX-50-750 I CX (Interna tional), issued Oct ober 2000 91 1. If ring in g, go off-h oo k or pr e ss the gr e e n bli nking PDN or NP D N key . If not ringi ng, pr ess the red bl inki ng PDN or NPDN key . 1. Lift the h andset or pr es s the ON/OF F key . 2. Press the de sire d NP DN key . 3. If dialing an outsid e cal l,[...]

6. Using Additional Features 92 I CX (I nterna tional), issued October 2000 ICX-50-750 USIN G ZI P M OD E The Zip mode feat ure (CPC vers ion 3.5 or higher) autom atically an swers calls whe n operati ng a Key T e leph one i n head set mode. 1. Press the ON/OFF key . 2. Press the PROG key an d dial 80 . OR Press the ZIP key . 3. Press the ON/OFF ke[...]

6. Using Additional Features ICX-50-750 I CX (Interna tional), issued Oct ober 2000 93 Placi ng t he mon it o ring ex tensio n back on -hook , o r pressing ON/OFF or FL ASH will ca nce l the m oni tor ing mode. SILENT MONITOR The Si le nt Monitor featu re allows an ACD supe rvisor to monit or a call between a n ACD agent an d a caller wi thout the [...]

6. Using Additional Features 94 I CX (I nterna tional), issued October 2000 ICX-50-750 • Only one su pervi sor can in itia te Sil e nt Monit or on an individu al ext e nsion at any give n tim e. • A supe rvisor cannot in itiate Silent Mo nitoring o n an extension when that extension is on a conference ca ll. FF Key C o l or Defin iti on Pos si [...]

ICX-50-750 I CX (Interna tional), issued Oct ober 2000 95 Appendix A. Dial Co de List This appe ndix sum mariz es the m ost com monly used di al cod es. Additio nal features may be progr ammed as descri bed in Sec tion 700 - Featur e Operation . The tab le includes t he following informa tion: • Fun ction - L ists th e name of the fun ction or fe[...]

Appendix A. Dial Code List 96 ICX (I nternational), issued O ctober 2000 ICX-50-750 Call Forward (All Ca lls): Cancel fr om a not her ext. *1 1 751 (HK/UK) or 751 # Call Forw ard ( All /Busy/ No Answer/DND): Clear (Pri or to V e r 3.0 ) Call Forw ard ( All /Busy/ No Answer/DND and Ab sence Message): Clear (V er 3.0 and higher) *21 7** Call Forward [...]

Appendix A. Dial Code List ICX-50-750 I CX (Interna tional), issued Oct ober 2000 97 Confer en ce Ke y *36 Day1/Nigh t T oggle (Pr io r to Ve r 3 . 0 ) Day 1/Day 2/Night T oggle (V er 3.0. and hi gher) *25 760 (HK/UK) or 760 # Day2 *26 761 (HK/UK) or 761 # Direct Call Pick-Up 73 + extension num be r 704 (HK/UK) or 704# DND: Set/Cancel *18 720 (HK/U[...]

Appendix A. Dial Code List 98 ICX (I nternational), issued O ctober 2000 ICX-50-750 Split Ke y *71 Syst em Sp ee d D i a l N a me Assignme nt *42 T imed Reminder (alarm ) - Set *22 *31 T imed Reminder (alarm ) - Cancel *23 *39 T one/V o ice Swit ch *54 N/A T ransfer Key * 37 V ariable Mod e *61 V oi ce Ma il Transfer Key 1 74 + Extension Number V o[...]

Appendix A. Dial Code List ICX-50-750 I CX (Interna tional), issued Oct ober 2000 99 ACD-1 Wra p Key *#83 ACD-21 Wrap Key *#883 T ext Messag e Sen d *75 + (Ms g Code No. 0-9) T ext Messag e Repl y *76 + (Msg Code No. 0-9) Login Key for CT API *#90 Function Fixed Dial Code (REDIAL + ) Flexible Dial Code Customized Dial Code[...]

Appendix A. Dial Code List 100 ICX (Interna tional), issued O ctober 2000 ICX-50-750 This page intentional ly left blank.[...]

ICX-50-750 I CX (Interna tional), issued Oct ober 2000 101 Appendix B. Customiz ed PSD Bi n Num bers This appen dix contains a table for do cumenti ng the Personal Speed Dial (PSD) number s that y ou assig n to PSD bi ns on non-d isplay phone s. When maki ng change s to PSD n umbers, be sure to record the change in this fol lowing table. T able 10.[...]

Appendix B. Cust omized PS D Bin Numbers 102 ICX (Interna tional), issued O ctober 2000 ICX-50-750 This page intentional ly left blank.[...]