Panasonic DBS 576HD manual

Section 750 Key Phone User Gu ide P anasonic a User Guide Supp ort s DBS 576 and DB S 576HD V e rs ion 3 .6 DBS 576 and DBS 576HD (U SA) Ver. 3.6 Issued October 200 0[...]

2 The con tents of this ma nual are subject to c hange withou t notice an d do not c onstitute a commitm ent on th e part of Panasonic T elecommunic ation Sy stems Company (P TSC). Every effort has been ma de to ensur e th e accuracy of this docum ent. However, due to ongoi ng produ ct improv ements and revision s, Panaso ni c cannot guaran te e th[...]

3 CONTENTS Pre face ....... .... ....... ...... ..... ...... ....... .... ....... ....... .... ....... ...... . 7 How to Use This Manu al ........................... ............................... 7 What This Manual Cont ains ............. ........................... ............. 7 Notation Used ................. .................................[...]

4 Ha ndling Inco ming Calls .... ....... .... ....... ....... .... ....... ...... ... 57 Answering Calls ....................... ......... ......... .................. ......... .... 57 Using Call Hold ..... ........................... ........................... ............. 58 Transferring Cal ls ............................. .................. [...]

5 Using Caller ID ............... ........................... ........................... .... 85 Caller ID Call Log.................................. ........................... .... 85 Call Log Ope ration for a Smal l-display Phones ...... ............. 86 Call Log Fo rmat for the Large-Display Phone ........ ............. 87 Walking TRS Class of[...]

6[...]

576-36-750 DBS 576 (USA), issued October 2000 7 PREFACE The Key T eleph one User Gu ide is for anyo ne who uses a Panasonic 44 -Series digita l telepho ne in co njuncti on with th e Panas onic DBS 576. Th e DBS 57 6 and DBS 576HD are tel ephone systems that provid es you with a powerful se t of featur es for handlin g calls. This man ual provide s [...]

8 DBS 576 (USA), issu ed October 2000 576-36-750 Pref ace • Append i x B, “Cust om ized PSD Bin Numbe rs.” - Pr ov ides a tab le for docume nt ing or t racking yo ur per s on alized l ist of spee d dial nu mbers. NOT ATION USED This u ser gu ide us es the follow ing co nventi ons: • References t o chapte rs and se ctions a re enclosed in q [...]

576-36-750 DBS 576 (USA), issued October 2000 9 1. UNDERSTANDING YOUR PHONE The follo wing inform ation in this chapter w ill familia rize you with your Pan asonic digital p hone and e nable you to effe ctively u se its call-h andling f eatures: • Non-Di splay Ph one s (page 9) • Small-Di sp lay Ph on es (pa g e 1 1) • Large-Display Phon es ([...]

1. Understanding Your Phone 10 DBS 576 (USA), issued October 2000 576-36-750 T able 1. No n- di s pla y phon e fea t u re s # Feature Desc riptio n Messa ge W aiting I ndica tor Indi cates that y ou have a message. PROG Key Used to program Fle xi ble Func tion (FF) and one- touch ke ys, to ad just rin ger volum e, and to sen d a flash signal. Dep e[...]

1. Understan ding Your Phone 576-36-750 DBS 576 (USA), issued October 2000 1 1 SMALL-DISPLAY PHONES Small-d ispla y phones have a displa y conta ining two lines of te xt. T able 2 on page 1 1 describes the features (1-22 below) t hat are t ypical of small- d isplay phones. Figure 2. Small -displa y phone T able 2. Sma ll-displa y phon e featu res #[...]

1. Understanding Your Phone 12 DBS 576 (USA), issued October 2000 576-36-750 Note: * an d # ke ys are us ed to scroll thro ugh SSD’ s, PSD’ s, and ext ensions . Soft Keys Used to select spee d dial direc to rie s or num be rs. PROG Key Used to program Fle xi ble Func tion (FF) and one- touch ke ys, to ad just rin ger volum e, and to sen d a fla[...]

1. Understan ding Your Phone 576-36-750 DBS 576 (USA), issued October 2000 13 Changing the Default Display The MODE key enables you to ch ang e the software mode of t he display from Defa ult Mode ( i.e., time an d date) to Direc tory Mo de (i. e., Syste m Speed Dial [SSD], Personal Speed Dial [PSD], or Extensio n directories). The END k ey enables[...]

1. Understanding Your Phone 14 DBS 576 (USA), issued October 2000 576-36-750 Figure 4. Messa ge s received for sm all-displ ay phone Figure 5. Reminder al a rm for smal l-displ a y phone Figure 6. I nco ming outsi de call for sm al l-disp la y phone Figure 7. Outside call in prog ress for small-di splay phon e Figure 8. I nt ern al callin g in use [...]

1. Understan ding Your Phone 576-36-750 DBS 576 (USA), issued October 2000 15 2. Press the V ariable Mode Key . 3. Repla ce t he handset or pr ess the ON/OF F key . 1. After turn ing V ariable Mode o n, th e d ispla y will re flect th e p rog ra mme d fe ature s during an inter c om call, C O di al tone , trunk ca ll , or aft e r dialing a busy ext[...]

1. Understanding Your Phone 16 DBS 576 (USA), issued October 2000 576-36-750 T able 3. Lar ge - d is pla y ph on e f e atu r es # Feature Desc riptio n Messa ge W aiting I ndica tor Indi cates that y ou have a message. Display Displays inform ation abou t the ph one’ s statu s , menus, a nd dialing direct ories. Soft Keys Used to select me nu s, [...]

1. Understan ding Your Phone 576-36-750 DBS 576 (USA), issued October 2000 17 Changing the Default Display The ten soft ke y s loca te d al ongsid e the dis p la y on a lar g e -dis p la y ph on e al low you to chan ge the softwar e mode of th e display . Instead of di splaying th e Main Men u (Defau lt Mode) f or inst ance, yo u can s et your p ho[...]

1. Understanding Your Phone 18 DBS 576 (USA), issued October 2000 576-36-750 Underst anding Di splay Information Display i nformation indi c ates the status of the p hone. Howeve r , this inf o rmation will va ry depen di ng on how the p hone is pr og rammed an d its sta tus. Sev e r al of the more commo n displays are il lustrated b elow . Figure [...]

1. Understan ding Your Phone 576-36-750 DBS 576 (USA), issued October 2000 19 Figure 13. Incom ing o utside call for larg e-disp lay phone Figure 14. Outside call in prog ress for large-di splay phon e Figure 15. Intercom callin g in use for large-displ ay phone INCM CO #0 3 Outs ide li ne number 113 Bra ndy Incoming outsi de call PERSONAL DIAL SYS[...]

1. Understanding Your Phone 20 DBS 576 (USA), issued October 2000 576-36-750 This page intention ally left b lank.[...]

576-36-750 DBS 576 (USA), issued October 2000 21 2. SETTING UP YOUR PHONE Y o u can use the procedures in this chapte r to customize your phon e for the following: • Ad justing V olume an d Dis play Setti ngs (p age 21 ) • Setting Up Flexib le Function Ke ys (pag e 22) • Settin g Up On e-touc h Key s (page 23) • Settin g Up S peed Dial i ng[...]

2. Setting Up Your Phone 22 DBS 576 (USA), issued October 2000 576-36-750 OR Enter 9 , t hen 2 to adjust the inter com ring t one. ( The phone p roduce s a t one.) 4. Press the VO L U ME key . 5. Press the ON/OFF key . Note: This ta sk requir es a di splay p hone. 1. While the phone is idl e, press the # key . 2. Press the VO L U ME key seve ral ti[...]

2. Setting Up Your Phone 576-36-750 DBS 576 (USA), issued October 2000 23 5. Press the HOLD key . 6. Repeat steps 2-5 to p rogram additio nal keys. 7. Repla ce t he handset or pr ess the ON/OF F key . 1. Pick up the han dset or press the ON/O FF key . 2. Press the PROG key . 3. Press th e desire d F F key . 4. Press the HOLD key . 5. Repla ce t he [...]

2. Setting Up Your Phone 24 DBS 576 (USA), issued October 2000 576-36-750 4. Dial the ph on e number to be sto red. 5. Press the HOLD key . 6. Repla ce t he handset or press the ON/OFF key . 1. Pickup the hands et or pr ess t he ON/OFF ke y . 2. Press the PROG key . 3. Press th e one-tou ch key t o be progr ammed. 4. Press the AUTO key . 5. Enter t[...]

2. Setting Up Your Phone 576-36-750 DBS 576 (USA), issued October 2000 25 3. Press th e one-tou ch key t o be checked . (Prog r ammed da ta appear s on the displa y .) 4. Repla ce t he handset or pr ess the ON/OF F key . SETTING UP SPEED DIALING Y ou can set up t he foll owing spee d dial featu res using your ph one ’ s one -touch or soft ke ys: [...]

2. Setting Up Your Phone 26 DBS 576 (USA), issued October 2000 576-36-750 • Y ou can che ck P SD numbers or names t hat have been assigned to on e-t ouch or soft ke ys. For more i nf or m ation, see “Checki ng Speed Dial Num bers” on page 54. Figure 16 . One-touch an d soft key nu m be ring sch eme T able 4. Correspo n ding one- t ouch or sof[...]

2. Setting Up Your Phone 576-36-750 DBS 576 (USA), issued October 2000 27 OR • Enter the Spee d Dial Set/Clear co de (default = 710 ). 3. Enter the P SD bin number ( 80 - 99 ). 4. Enter the phone numb er you wan t to be spee d-dialed (max imum length = 16 characte rs). Remember to include the Intercom Level or MCO Code leve l code depend ing on h[...]

2. Setting Up Your Phone 28 DBS 576 (USA), issued October 2000 576-36-750 1. Pick up the han dset or press the ON/O FF key . 2. Either: • Press the PROG key and then press the AUTO key . OR • Enter the Spee d Dial Set/Clear co de (default = 710 ). 3. Enter the P SD bin number ( 80 - 99 ). 4. Press the HOLD key . 5. Repla ce t he handset or pr e[...]

2. Setting Up Your Phone 576-36-750 DBS 576 (USA), issued October 2000 29 1. Pick up the han dset or press the ON/O FF key . 2. Either: • Press the PROG key and then press the AUTO key . OR • Enter the Spee d Dial Set/Clear co de (default = 710 ). 3. Press th e soft or on e-touch key (for t he PSD bi n [ 80 - 99 ]) to be programmed. 4. Press th[...]

2. Setting Up Your Phone 30 DBS 576 (USA), issued October 2000 576-36-750 4. Enter 0 for th e Name Assignment mode. 5. Press the VO L U ME key until th e des ired PSD bin number ( 80 - 99 ) is dis played. 6. Press the FLASH key to c lear the cu rrent/default data. 7. (A) For a small-displa y phon e (see Figur e 17 on pag e 31 fo r an ex ample ): a.[...]

2. Setting Up Your Phone 576-36-750 DBS 576 (USA), issued October 2000 31 Figure 17 . Name assign men t examp le - small-d i splay phon e T o enter a D : Press the first on e-touc h key from t he left on the bott om row . Press the fou rth FF key fro m the left on the bott om row . T o enter an o : Press the thi rd one-t ouch key fr om the left on [...]

2. Setting Up Your Phone 32 DBS 576 (USA), issued October 2000 576-36-750 Figure 18. Name assig nment example - large-d isplay phone To e n t e r a D : Press the first soft key on the top left. Press the fo urth FF ke y from th e left on the bottom r ow . To e n t e r a n o : Press th e third so ft key fr om the top r ight . Press the th ird FF key[...]

2. Setting Up Your Phone 576-36-750 DBS 576 (USA), issued October 2000 33 Notes: • This ta sk r equires a di sp lay phon e. • Y ou ne ed t o know th e PSD bin nu mb er for th e PSD numb er in orde r to dele t e an assigne d name. T o check the bin num ber for a key , see “Check ing Speed Dial Numb er s” on page 54 . 1. Pick up the han dset [...]

2. Setting Up Your Phone 34 DBS 576 (USA), issued October 2000 576-36-750 • Call Forward ID co de • Message Key ID co de • W alking T oll Restriction Service (TRS) Co de •T R F o f C F I D • CID L ogg ing E xt • Sen d T ext Messa ge s • T ext Message Replies • Absence M essages • Syste m mode. Y ou can set the System to ha ndle in[...]

2. Setting Up Your Phone 576-36-750 DBS 576 (USA), issued October 2000 35 FF1 Mov es to Pe rsonal Spe ed Dial ( PSD) Assignmen t menu FF2 Moves to System S peed Di al (SSD ) Assignm ent menu FF3 Moves to Exte nsion Name m enu FF4 Moves to V erified ID Code menu FF5 Moves to Call Forw ard ID Code menu FF6 Moves to Mess age Key ID Code menu FF7 Moves[...]

2. Setting Up Your Phone 36 DBS 576 (USA), issued October 2000 576-36-750 T o create V erified Account Co des using eit h er a lar ge- display or small-display phone: 7. Use the bottom row of FF k eys to select a single letter . Notes: • Press the * key to erase a si n gl e entry . • Press the # key to ent er a sp ace. 8. Repeat st eps 4-5 as m[...]

2. Setting Up Your Phone 576-36-750 DBS 576 (USA), issued October 2000 37 T o set or assign Call Forward Busy Destinatio n for an extension using eit her a lar ge-display or small-disp lay phone: T o set or assign Call Forward - No Answer Destinati on for an extension using eit her a large -display or small -display phone: 1. Enter “Use r Main te[...]

2. Setting Up Your Phone 38 DBS 576 (USA), issued October 2000 576-36-750 T o set or assign Caller ID Logging for an extensi on using either a large-dis play or small -display phone: T o set the Day of W eek modes usi ng either a large-displ ay or small- display phone: 1. Enter “Use r Main tenance” by pressing : ON/ OFF PROG * * CON F 2. Enter:[...]

2. Setting Up Your Phone 576-36-750 DBS 576 (USA), issued October 2000 39 T o set the Exception Day Modes using either a large- display or small-display phone: T o set the Mode Schedule usi ng either a large-display or small-displ ay phone: 1. Enter “Use r Main tenance” by pressing : ON/ OFF PROG * * CON F 2. Enter: 07 , p ress HOLD , ente r: 2[...]

2. Setting Up Your Phone 40 DBS 576 (USA), issued October 2000 576-36-750 T o set the Special Day Modes using either a large-di spl ay or small- display phone: T o set the Message Key ID code using either a large- display or small-display phone: 1. Enter “Use r Main tenance” by pressing : ON/ OFF PROG * * CON F 2. Enter: 07 , p ress HOLD , ente[...]

2. Setting Up Your Phone 576-36-750 DBS 576 (USA), issued October 2000 41 T o set extension names using either a large- display or small-displ ay phone: 5. T o set additional Messag e Key ID codes, press the VOLUME up or down arrow or HOLD to move to the desired exte nsio n. 6. Repeat st eps 4-5 until al l Message Key ID cod es are set . 7. Press A[...]

2. Setting Up Your Phone 42 DBS 576 (USA), issued October 2000 576-36-750 T o create Se nd T ext Messages using eit her a large-di splay or small- display phone: 1. Enter “Use r Main tenance” by pressing : ON/ OFF PROG * * CON F . 2. Enter: 11 , press HOL D , e nter: 0 , and press HOLD . 3. Press HOL D , enter: Mess age Number ( 0-9) , and pr e[...]

2. Setting Up Your Phone 576-36-750 DBS 576 (USA), issued October 2000 43 T o set or assign PSD n umbers using eithe r a large-displ ay or small- display phone: T o set or assign SSD n umbers using eithe r a large-displ ay or small- display phone: 1. Enter “User Mai n tenan ce” by pre ssing: O N/OFF PRO G * * CONF . 2. Enter: 0 1 and press HOLD[...]

2. Setting Up Your Phone 44 DBS 576 (USA), issued October 2000 576-36-750 T o create SSD indexes using either a large-di splay or small-displ ay phone: T o change the system date, time, and day: 1. Enter “Use r Main tenance” by pressing : ON/ OFF PRO G * * CONF . 2. Enter: 02 , p ress HOLD , ente r: 2 , and pr ess HOLD HO LD . 3. Enter: SSD Ind[...]

2. Setting Up Your Phone 576-36-750 DBS 576 (USA), issued October 2000 45 T o create T ext Message Replies using either a large- display or small-display phone: 3. Enter: The Y e ar (two cha racters), M onth (two characte rs), and Day (two chara cters) and p ress HOLD . Note: Pres s the FLASH key to clea r any exi s ti ng data. 4. Enter: The Hou r [...]

2. Setting Up Your Phone 46 DBS 576 (USA), issued October 2000 576-36-750 T o set t he C all F orwa rd ID co de us ing either a la rge - display or small-display phone: T o set W alking TRS codes using either a larg e-di splay or small-displ ay phone: 7. T o set add itional text me ssages, press the VOLUME up or dow n ke y or pres s HOLD to move to[...]

2. Setting Up Your Phone 576-36-750 DBS 576 (USA), issued October 2000 47 3. Dial the Ex tension N umber and press HOLD . 4. Enter: 4-digit W a lking T RS Code . 5. Press HOL D to store the entry . 6. T o set additi onal exten sion W alking TRS Co des, press th e VOLU ME up or down arrow or HOLD t o mov e to th e de s ired e x tens i on. 7. Repeat [...]

2. Setting Up Your Phone 48 DBS 576 (USA), issued October 2000 576-36-750[...]

576-36-750 DBS 576 (USA), issued October 2000 49 3. PLAC ING OUT S IDE C ALLS Y our digital phone, in co njuncti on with the DBS 576 a nd DBS 57 6HD, provides the follo wi ng ways for yo u to pla c e ou tsid e calls: • Accessing an Outside Lin e (page 49) • Using Accou nt Codes (page 50 ) • Redialin g Outside Numb ers (pag e 51) • Using Spe[...]

3. Placing Outside Calls 576-36-750 DBS 576 (USA), issued October 2000 50 1. Pick up the han dset or press the ON/O FF key . 2. Attempt to access an outside line. 3. When you hear the busy to ne, enter the Callback Request code (defa ult = 3 ). 4. Press the ON/OFF key aga in and wait for th e call back t one. (W hen the out side line is availab le,[...]

3. Placing Outside Calls 576-36-750 DBS 576 (USA), issued October 2000 51 3. Enter the Ac count Code (up to 4 dig i ts or up t o 10 digi ts, dep endi ng on the setting) . 4. Press the # key . 5. Dial 9 or press a n FF key that i s dedicat ed to an ou tside lin e. 6. Dial th e phon e number . 1. During a call, press t he AUTO key . 2. Press the # ke[...]

3. Placing Outside Calls 576-36-750 DBS 576 (USA), issued October 2000 52 2. Access an out s i de line. 3. Press the REDIAL ke y . (The phon e displays and dials the l ast outside nu mber dialed. ) Note: The system wi ll co ntinue to redi al the busy num ber un til you hang up the phone, the called pa rty answers the call, or a maxi mum of 15 redia[...]

3. Placing Outside Calls 576-36-750 DBS 576 (USA), issued October 2000 53 3. Press th e desire d on e-tou ch k ey . 1. Press the MODE key one time . ( SSD and PSD appear o n the seco nd line of the displa y .) 2. Press th e soft ke y next to SSD or PSD . (The first two speed dial entries appear on th e second l ine of the di splay .) 3. Scroll thro[...]

3. Placing Outside Calls 54 DBS 576 (USA), issued October 2000 576-36-750 Note: Y ou must kn ow the P SD or SSD bi n numb er for the nu mber to be diale d to perform th is task. For info rmation on d etermining speed dial numb ers, see “Checkin g Speed Dia l Numbe r s” on page 54. 1. Pick up the han dset or press the ON/O FF key . 2. If necessa[...]

3. Placing Outside Calls 576-36-750 DBS 576 (USA), issued October 2000 55 1. From th e Main Men u, press the sof t key to the left of SYSTE M DIAL or PERSONAL DIAL . (In the PSD directory , th e first 10 speed dial en tries are displayed . In the SSD directo ry , 10 alpha bet ical entrie s are displayed .) 2. For the PSD directo r y , proceed to st[...]

3. Placing Outside Calls 56 DBS 576 (USA), issued October 2000 576-36-750 This page intention ally left b lank.[...]

576-36-750 DBS 576 (USA), issued October 2000 57 4. HANDLING INCOMING CALLS Y ou can han dle call s t hat rea c h yo ur phon e in a varie ty of ways: • Answer Calls (page 57) • Use Call Ho ld (page 58) • T ran sfer Calls (page 5 9) • Using Call Pic ku p (page 61) • Using Call Park (p age 63) ANSWERING CALLS Y ou can ans wer variou s types[...]

4. Handling I ncoming Calls 58 DBS 576 (USA), issued Oct ober 2000 576-36-750 USING CALL HOLD Depend i ng on the set up of your syst em, y ou can put one or more ca lls on ho ld and retrieve tho se calls using th e HOLD key or a desi g nated Fl oating Ho ld key . Notes: • The Flo a t ing Hold fe ature assig ns a Floatin g Hold numb er ( 001 - 576[...]

4. Handling Incoming Calls 576-36-750 DBS 576 (USA), issued October 2000 59 Note: The n umber of floatin g hold orbits av ailable may ve ry dep ending o n the Station/ Fl oatin g Park Hol d Pickup settin g ( FF1-0- 02 -0025) . The stati on/park pickup access code can set to *9 (defaul t ) or 733 . The floating hold picku p access code ( *9 ) operat[...]

4. Handling I ncoming Calls 60 DBS 576 (USA), issued Oct ober 2000 576-36-750 2. Either d ial the exte nsion numb er or the o utside line numbe r to which th e call will be transferred. 3. When the recipi ent answer s, an no unce the ca ll. 4. Compl e t e the call by doin g one of t he f ollo wing: a. If On-hook Tr ansfer is enabl ed for your exten[...]

4. Handling Incoming Calls 576-36-750 DBS 576 (USA), issued October 2000 61 b. If On-h oo k T ransf e r is dis a ble d for yo ur ex tensi on , pr e ss the PROG ke y . Note: On-hoo k Transfer re qu ires syst em prog r amming. USING CALL PICKUP The Syste m allows the fo llowing types o f Call Pick up: • Exten sio n Group Pi ckup • Extension Direc[...]

4. Handling I ncoming Calls 62 DBS 576 (USA), issued Oct ober 2000 576-36-750 1. Lift the h and set or pres s the ON/OFF key . 2. Enter the Spec ified Group Pickup access code (defau l t = 70 3 ). 3. Enter the numb er of th e Cal l Pickup Group ( 01-72 ) whe re the call i s ringing. 4. Complete t he ca ll and repla ce the handset or press the ON/OF[...]

4. Handling Incoming Calls 576-36-750 DBS 576 (USA), issued October 2000 63 4. Complete t he ca ll and repla ce the handset or press the ON/OF F key . USING CALL PARK Y ou can use the Call Park functi on to transfer a call, even if you cann ot locate the intende d recip ient of the call. There are two ways for an ext en sion to park a call on the D[...]

4. Handling I ncoming Calls 64 DBS 576 (USA), issued Oct ober 2000 576-36-750 2. Enter the Call Park Answe r /Self Acce ss Code (default = 772 ). 3. If necessary , page th e party that ne eds to ret rieve the cal l.[...]

576-36-750 DBS 576 (USA), issued October 2000 65 5. COMMUNIC ATIN G WIT HIN YOUR OFFICE The DBS 576 and DBS 57 6HD prov ide a va riety of ways to handle calls within y our office: • Calling Ot her Exte nsions ( page 65) • Switchin g Bet ween T one and V oice Calling (page 66) • Using P aging (page 67) • Answerin g a Page with Universal Nigh[...]

5. Communicating Within Your Office 66 DBS 576 (USA), issued October 2000 576-36-750 3. Scroll through th e directory u ntil the d esired extension entry is displayed. ( T o displa y the next two entr i es, pre ss the # key . T o display t h e previous two en tries, press th e * key .) 4. Pick up the handset or pr ess the ON/OFF key . 5. Press th e[...]

5. Communicating Within Your Office 576-36-750 DBS 576 (USA), issued October 2000 67 USIN G PA G ING Y ou can mak e both in terna l and exte rnal pages an d announ cements . Interna l pages are made via the key telephone sp eak ers and external pages are made thro ugh the speake rs of a n ex ternal pagi ng syst em conn ected to the DBS 576 o r DB S[...]

5. Communicating Within Your Office 68 DBS 576 (USA), issued October 2000 576-36-750 ANSWERING A P AGE WITH UNIVE RSAL NIGHT ANSWER During night mode, Universal Night Answer (UNA) sends inc omin g calls for selected trunks to ring externa l paging speakers . UNA calls can be picked up from any extension , p rovid ed the extension’ s COS allows UN[...]

5. Communicating Within Your Office 576-36-750 DBS 576 (USA), issued October 2000 69 4. Make yo ur announcem ent. (Y our voice is hea rd on the ext ension, not on the othe r line.) Answering an Announcement T o answer an ann ou ncement, yo u can use th e OHV A Split key to sp eak to the announc ing party or you may s end a text messa ge. The OHV A [...]

5. Communicating Within Your Office 70 DBS 576 (USA), issued October 2000 576-36-750 • Calls c a nn ot be fo rwarde d t o an extens ion tha t alrea dy has Call Forw arding set or Do-Not-Disturb (DND) turned on . • The system allows you to ca ncel Call Forwarding and DND for yo ur extensi on in one step. • Calls can be forward ed b y an ex ten[...]

5. Communicating Within Your Office 576-36-750 DBS 576 (USA), issued October 2000 71 2. Do one of t he follo wing: NOTE: See “Usin g Directory Numbers” on page 89 for additional i n formation on NPDNs and PNPDNs. 1. Pick up the han dset or press the ON/O FF key . 2. Do one of t he follo wing: T o forward . . . Do . . . All incoming calls Press [...]

5. Communicating Within Your Office 72 DBS 576 (USA), issued October 2000 576-36-750 3. If canceling Call Forwarding for anothe r extension, en ter the extensi on number whose Call Fo rw arding you are can celing. Oth erwise, proceed to step 4. 4. Repla ce t he handset or pr ess the ON/OF F key . 1. Pick up the han dset or press the ON/O FF key . 2[...]

5. Communicating Within Your Office 576-36-750 DBS 576 (USA), issued October 2000 73 T able 7. T ext Messag e Repli es Note: Camp-on (Call W aiting) can be set manual ly or auto matically . However , automa tic Camp-on (Call W aiting) requires system progra mming. 1. Pick up the han dset or press the ON/O FF key . 2. Dial the exte nsion num ber . 3[...]

5. Communicating Within Your Office 74 DBS 576 (USA), issued October 2000 576-36-750 2. Enter the sen d text message nu mber (1-9, 0). ( See T able 6 on page 72 for the send text messages .) 1. Press the MSG key . 2. Enter the r eply text message number ( 1 -9, 0). ( See T able 7 on page 73 for the text mes sage replies.) 1. Do one of t he follo wi[...]

5. Communicating Within Your Office 576-36-750 DBS 576 (USA), issued October 2000 75 1. Pick up the han dset or press the ON/O FF key . 2. Dial the exte nsion num ber . 3. While t he phone is still ringing o r when you h ear the bu sy tone, ente r the Message W ait code (de fault = 4 ). ( The me ssag e la mp fl ashes at th e cal led extensio n.) ( [...]

5. Communicating Within Your Office 76 DBS 576 (USA), issued October 2000 576-36-750 Note: If your phone is set for Call Forwarding-No Answer or Busy (such as to voice ma il), only c alls from othe r extensions will be blocked. Exte rnal calls will stil l ring thr o ugh to yo ur exte nsion befo re bein g forwa rd ed to voic e mail. P ermanent cal l[...]

5. Communicating Within Your Office 576-36-750 DBS 576 (USA), issued October 2000 77 2. Enter the Absenc e Message code (defau lt = 729 ). 3. Enter the Absenc e Message num ber . (See T able 8 on page 77) 4. If desired, enter the 4-digit returning time 5. Press HOLD ke y . 6. Repla ce t he handset or pr ess the ON/OF F key . Note: Five absence mess[...]

5. Communicating Within Your Office 78 DBS 576 (USA), issued October 2000 576-36-750 LOCKING Y OUR EX TENSION Use the Statio n Lockou t featu r e to limi t u se of your ph one by o th ers when yo u are away from yo ur tel e ph one. Wh en the Sta t ion Lock out fe at ure is in use , the T ol l Restri ct ion Serv ice (TRS ) Class of yo ur tele ph one[...]

5. Communicating Within Your Office 576-36-750 DBS 576 (USA), issued October 2000 79 1. Lift the h and set or pres s the ON/OFF key . 2. Dial the Station Locko ut Security Cod e change cod e (de fault = 749 ). 3. Dial th e current W a lking TR S/Station L ockout s ecurity code. 4. Dial the n ew W alking TRS/S tation Lockout security code. 5. Repla [...]

5. Communicating Within Your Office 80 DBS 576 (USA), issued October 2000 576-36-750[...]

576-36-750 D BS 576 (USA), issued October 2000 81 6. USING ADDITIONAL FEATURES The DB S 57 6 a nd DBS 57 6HD p r ov ide a va r ie ty o f additiona l fe at ures that yo u ca n use in yo ur daily work: • Mute or MUTE Key (page 8 1) • Of f-Hook Monitor (page 82) • Handsfree An swerback a nd Operation (page 82) • V oice Reco gnition (pag e 83) [...]

6. Using Additional Features 82 DBS 576 (USA), issued October 2000 576-36-750 • Using the mi crophone mu te, press the MUTE key . 4. T o turn the mute fu nction o ff: • Using the handset mute, press th e Mute FF ke y . • Using the mi crophone mu te, press the MUTE key . USING OFF-HOOK MONITOR Of f-Hoo k Monito r allows you to pl ay a called o[...]

6. Using Additional Features 576-36-750 DBS 576 (USA), issued October 2000 83 USING V OICE RECOGNITION W ith the installatio n of add itional hardwa re, you ca n use verbal c ommands to di a l extension s, speed di al numbers, an d ac cess various phone featur es. Note: This fe ature r equires sy stem pro gramming and a ddition h ardware (V B-44224[...]

6. Using Additional Features 84 DBS 576 (USA), issued October 2000 576-36-750 3. Dial the numbe r of the party you want to add to the cal l . 4. Press the CONF key when your call is an swere d. (Y ou are conne cted to the called pa r ty .) 5. T o add anoth er party repeat step s 1-4. 6. For 3-party Conf erence Ca ll Only: T o release a confe rence [...]

6. Using Additional Features 576-36-750 DBS 576 (USA), issued October 2000 85 1. Pick up the han dset or press the ON/O FF key . 2. Enter the Backgro un d Musi c code (default = *30 ). 3. Repla ce t he handset or pr ess the ON/OF F key . Note: On a large-displ ay phone, yo u can tur n b ackgrou nd music on or off by pressi ng t he BGM soft key whi [...]

6. Using Additional Features 86 DBS 576 (USA), issued October 2000 576-36-750 The Call L og keeps a record o f Caller ID call s that ring your ph one. Y ou can access this log by assignin g an FF k ey to flash whe n there i s a new en try in the log. Whe n you press the key to access the log , the LED turns off. Each Ca ll Log entry in cludes th e [...]

6. Using Additional Features 576-36-750 DBS 576 (USA), issued October 2000 87 Press the right EXEC key to outdial a l eading dig it (usually 9 ) and dial t he displa yed call e r I D number . 5. T o store the di sp layed cal l log number i n a perso nal speed di al bin, Press the PR OG key , the speed d ial bin n umber ( 80-90 ) and press th e left[...]

6. Using Additional Features 88 DBS 576 (USA), issued October 2000 576-36-750 4. Press NEXT to vi ew t he next 5 call s and PR EV to view t he previous 5 calls. 5. T o outdial the displaye d call log numb er , Press the left soft key to outdi a l a leading dig it (dial 9 ) dial add digit s ( usu ally 1 in the USA), and dial the displayed caller ID [...]

6. Using Additional Features 576-36-750 DBS 576 (USA), issued October 2000 89 5. Press the # key . 6. Access an out s i de line. 7. Dial th e phon e number . The W alking T RS COS will rema in in ef fect until you hang up. USING DIRECTORY NUMBERS A Directory Numb er (DN) allows extensio n numbers to be used on a key basis. The same DN may be assign[...]

6. Using Additional Features 90 DBS 576 (USA), issued October 2000 576-36-750 Figure 19. Example Direc t ory Nu mber assignments for Extension 200 When a caller origi nates a call, t he call appears on the first availab le PDN key . If all PDNs are u navailable, the call will select the EXT LED. When calls come in to a DN, the call appears on the f[...]

6. Using Additional Features 576-36-750 DBS 576 (USA), issued October 2000 91 1. If ring in g, go of f- h oo k or pres s the gre e n bli nking PDN or NP D N key . If not ringi ng, press the red blink ing PDN or NP DN key . 1. Lift the h and set or pres s the ON/OFF key . 2. Press the desire d NP DN key . 3. If dialing an out side call , dial the ou[...]

6. Using Additional Features 92 DBS 576 (USA), issued October 2000 576-36-750 USIN G ZI P MOD E The Zip mode feat ure (CPC vers ion 2.5 or high er) automaticall y answers calls when you are op er ating a Key T elephon e in headse t mode. 1. Press the ON/OFF key . 2. Press the PROG key an d di al 80 . OR Press the ZIP key . 3. Press the ON/OFF key .[...]

6. Using Additional Features 576-36-750 DBS 576 (USA), issued October 2000 93 Placi ng t he monito ring ext e nsi on back on -hook, o r pressing ON/ OFF or FLAS H will ca nce l the moni torin g mo de. SILENT MONITOR The Silent Mo ni tor feature allows an ACD su pervisor to mon i to r a cal l between an ACD agent an d a caller without th e knowledge[...]

6. Using Additional Features 94 DBS 576 (USA), issued October 2000 576-36-750 Note: The Silent Mo nitor key is disabled when the ext ension assig ned to that key is id le, dialin g, or ri nging. • Only one su pervisor can ini t iate Sil e nt Monito r on an indi vi dual exte nsion at any give n time. • A supe rvisor canno t initiate S ilent Moni[...]

576-36-750 DBS 576 (USA), issued October 2000 95 Appendix A. Dial Code Li st This appe ndix sum mariz es the m ost com monly used di al cod es. Additio nal features may be prog rammed as de s cri bed in Section 700 - Feat ur e Operation . The tab le includes t h e following informa tion: • Fun ction - List s the na me of the fun ction or fea ture[...]

Appendix A 96 DBS 576 (USA), issued October 2000 576-36-750 Call Forwar d (All Call s): Cancel fr om a not her ext. *11 751 Call Forw ard ( All /Busy/No Answer/DND): Clear (Pri or to V er 2.0) Call Forw ard ( All /Busy/No Answer/DND and Ab sence Message): Clear (V er 2.0 a nd higher) *21 7** Call Forw ard (Bu sy): Set 72 + extension num ber 722 + e[...]

Appendix A 576-36-750 DBS 576 (USA), issued October 2000 97 Day1/Nigh t T oggle (Prio r to Ve r 2 . 0 ) Day 1/Day 2/Night T oggle (V er 2. 0. and hi gher) *25 760 Day2 *26 761 Direct Call Pi ck-Up 73 + extension num ber 704 DND: Set/Cancel *18 720 Extensio n Call Extension number N/A N/A Extensio n Directory Na me Assignme nt *41 Recall/ Flash Key [...]

Appendix A 98 DBS 576 (USA), issued October 2000 576-36-750 Syst em Sp eed D ia l Name Assignme nt *42 T imed Reminder (alarm) - Set *22 *31 T imed Reminder (alarm) - Cancel *23 *39 T one/V o ice Switch *54 N/A T ransfer Key *37 V aria ble Mod e *61 V oice Mail Transfer Key 1 74 + Exte ns ion Number V oice Mail Transfer Key 2 75 + Exte ns ion Numbe[...]

Appendix A 576-36-750 DBS 576 (USA), issued October 2000 99 ACD-21 Wrap Key *#88 T ext Me ss age Send *75 + (Msg Code No. 0-9) T ext Me ss age Reply *76 + (Msg Code No. 0-9) Login Key for CT API *#90 Function Fixed Dial Code (REDIAL + ) Flexible Dial Code Customized Dial Code[...]

Appendix A 100 DBS 576 (USA), issued October 2000 576-36-750[...]

576-36-750 DBS 576 (USA), issued October 2000 101 Appendix B. Cus tomized PSD Bi n Numbe rs This appen di x co ntains a tab l e for do cumenting the Personal Sp eed Dial (PSD) number s that you assign to P SD bins on non-d isplay phones. When mak ing change s to PSD n umbers, be sure to record th e change in this followin g table. T able 10. Custom[...]

Appendix B 102 DBS 576 (USA), issued October 2000 576-36-750 This page intention ally left b lank.[...]