Nortel Networks NN43117-110 01.01 manual

Nortel Communication Server 200 0/2100 Nortel IP Phone 2004 User Guide T itle page[...]

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Revision history 3 Revision history August 2005 S t andard 1.01. The informatio n contained in this u ser guide applies to the IP Phone 2004 when used in Commu nication Server 2100 and Commun ica tion Server 2000 networks.[...]

Revision history 4[...]

Contents 5 Contents About the IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Functional components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Hardware features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents 6 Select a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Set your time formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Define your regional time zone . . . . . . . . . . . . . . . . . . . . . . . . 47 Enable Daylight Savings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 [...]

Contents 7 Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Use Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 75 Use Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents 8 Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103[...]

About the IP Phone 2004 9 About the IP Phone 2004 The Nortel IP Phone 2004 br ings voice and data to the desktop by connecting direc tly to a Lo ca l Area Netw or k (L AN) th ro ug h an Ethe r ne t connection. Functional components The IP Phone 2 004 supports the following fun ctional components: • a handset • a speaker and head set connector f[...]

About the IP Phone 2004 10 Figure 1 IP Phone 2004 Hardwar e featur es The IP Phone 2004 sup p or ts th e follo win g feat ur es : • 11 programmable feature keys (but this can be extended to 14 ): six (physical) user -d ef ine d feat ur e ke y lab els an d six lines/ fea tu r es accessed using the up and do wn nav iga tio n ke ys to scroll th roug[...]

About the IP Phone 2004 11 • Multi-field LCD display sc re en; four-line display area. • Speaker for on-hook dialin g or on-hook listening. • Volume control bar for adjusting ring er, speaker, handset and headset volume. • Six specialized fixed keys: —Q u i t — Directory — Message (In box) — Outbox — Services — Expand to PC (not[...]

About the IP Phone 2004 12 T elephone display Figure 2 shows the IP Phone 2004 display areas. Figure 2 IP Phone 2004 display ma p The IP Phone 2004 display has the following rules: • The Login Screen shows the digits on in formation line 0 as entered. The username and passwor ds can be up to a maximum of 15 digits. • Six soft-lab elled feature [...]

About the IP Phone 2004 13 • Menu items appear on information lin es 0 to 2 with the selected item indicated by a shaded bar behind the item. • To select a numerically- indexed me nu item, view the option and press “Ok”. Alternatively, enter th e appropriate shortcut using the keypad which enables you to jump straight to the menu item witho[...]

Connect the IP Phone 2004 com ponents 14 Connect the IP Phone 2004 components Befor e you begin St e p s 1. Connect one end of the handset cor d to the handset jack (identified with a handset icon) on the back of the telephon e. Connect the other end to the jack on the handset ( see Figure 3 on page 15 ). 2. Choose o ne of the followin g connectio [...]

Connect the IP Phone 2004 components 15 Figure 3 shows connections on the IP Phone 2004. Figure 3 IP Phone connections[...]

Log into your IP Phone 2004 16 Log into your IP Phone 2004 This section describes the navigation scr eens that appear when you are logging into an IP Phone 2004. 1. The following screen appear s only if a firmware upgrade is available: Press Ok to go to the upgrade confirmation screen or press Cancel to proceed with the login. If you press Ok from [...]

Log into your IP Phone 2004 17 2. The following screens are exa mples of what appear if you have the Selective Gateway Login feature co nfigured on your system: Press Ok , or start entering yo ur user n am e , if you want to us e the London Gateway. The check mark shows that this is your current selection. Otherwise press the down arrow to scroll t[...]

Log into your IP Phone 2004 18 Press Ok , or start entering yo ur user n am e , if you wan t to use th e Ottawa Gateway. Note: If you access the following screen by starting to en ter your username, the digits you have ente red will appear at th e beginning of the usernam e field . 3. With London highlighted, when you press Ok , or start entering y[...]

Log into your IP Phone 2004 19 4. After you enter your username and pr ess Ok , the following screen appears: Enter your password (it will ap pears as asterisks – ****). Press Ok to go to the men u options/idle screen vie w. If you make an error, you can press Clear to clear the fiel d an d re-e nt er your password. Password: **** Ok London 9 Oct[...]

Use the display menu on the IP Phone 2004 20 Use the display menu on the IP Phone 2004 Once you have successfully logged into you r IP Phone 2004, the following menu screen appea rs: If you press Menu soft key, or the Services key, th e following menu items are displayed depend ing on the permissions set by your administrator: 1. Logout (see “Log[...]

Use the display menu on the IP Phone 2004 21 Figure 4 IP Phone 2004 display menu hierarchy 1. Logout 2. A udio Profile 3. Display 4. Feature 5. Langua ge 6. Time 7. User 8. Call 9. Dia gnostics 10. Upgrade Confirmation Confirmation Confirmation 1. Assign 1. Hour s from GMT 1. Username 1. Reset Inbox 1. T est Local Mode Confirmation 2. Label 2. Da y[...]

Log out of your IP Phone 2004 22 Log out of your IP Phone 2004 1. Scroll throug h th e Ma in menu using the nav iga tio n ke ys so th at Logout appears (t he first item in the list). 2. Press Ok to access the following Logout confirmation screen or press Cancel to return to the Main menu: 3. Press Yes to Logout or press No to return to the Main men[...]

Change your audio profile 23 Change your audio pr ofile 1. Scroll through the Main menu using the navigation keys so that Audio Profile appears (the second item in the list). Press Ok to access the Audio Pro file menu or pr ess Cancel to return to the Main menu. 2. Depending on how your per missions have been configured in th e IP Client Manager el[...]

Change your audio profile 24 a. If editing is enab led , pr es s Ok to access the fo llowing screen in which you can edit your audio capability: You can toggle between ena bling the Audio Local Area Network functionality by pressin g th e do wn nav iga tio n key . Pre ss Ok to save the setting and return to the Main menu. Press Cancel to return to [...]

Change your audio profile 25 b. If editing is not ena b led , pr es s Ok to access the following screen: You can view your current Au dio Profile select ion in this scree n. Press Ok to return to the Audio Pr ofile scree n. Local Area Network Ok Audio Profile 9 Oct 2:32pm Primary DN[...]

Adjust you IP Phone 2004 display contrast 26 Adjust you IP Phone 2004 display contrast 1. Scroll throug h th e Ma in menu using the nav iga tio n ke ys so th at Display appears (the third item in the list). 2. Press Ok to access the following Display Contrast screen or pr ess Cancel to return to the Main menu. 3. Display 4. Feature 5. Language Ok M[...]

Adjust you IP Phon e 2004 display contrast 27 3. Press the left-most bottom button to decrease the co ntra st of your display. Press the ne xt butt on to the righ t to incre a se th e co ntr a st of your display. The percentage figur e de crease/increas es depending on how long you press the corresponding button. 4. When you find the contrast you l[...]

Use the Feature menu 28 Use the Featur e menu You can add or edit feature key association s on your IP Phone 2004. Note: Features a re assigned by your system administra tor . Changing your feature key association do es not create new func tionality , but instead changes the labels on a key . For example, you may prefer to change the “Forward” [...]

Use the Feature me nu 29 3. If you pres s Ok , the following is an exam ple of the screen that appears. 4. Use the up and down navigation keys to select the featur e key you wish to assign or edit. 5. Selecting a feature and pr essing Ok presents you with the following list: • Assign (see “Assign a feature” on page 30 ) • Label (see “ Lab[...]

Use the Feature menu 30 Assign a featur e The Assign me nu contains the following items: • Key Type (see “Define the key type” on page 30 ) • AutoScroll (see “Configure AutoScroll” on p age 33 ) • Inbox (see “Enable the Inbox feature ” on page 35 ) Define the key type 1. Scroll through the F eature menu using the navigation keys s[...]

Use the Feature me nu 31 3. Press Ok to access the following scr ee n in wh ich yo u ca n ass ign the key type or press Cancel to return to the Feature menu: 4. Press Ok to assign a feature from the core or press the down navigation button to highlight Local (the “ ✓ ” shows the option that is selected). 5. With Local highlighted, press Ok to[...]

Use the Feature menu 32 In the features menu, if you select a feature assigned to a key (for example, Ke y 2), you can change the ke y type to Loc al. When you change Key Type to Local, the Optio ns menu changes. That is, for Central you get: “1. Key Type” followed by “2. AutoScroll”. When you select Lo cal, the se cond menu item chang es t[...]

Use the Feature me nu 33 Configure AutoScr oll If AutoScroll is enabled, the IP Phone will automatica lly direct you to the page that contains the active featur e . For example, you may have your secondary DN configured on page two. If someone calls you on your secondary DN, the feature key pages will scroll to page two to present you with the abil[...]

Use the Feature menu 34 2. Press Ok to access the fo llowing AutoScroll screen or pre ss Cancel to return to the feature menu: 3. Press Ok to enable AutoScrolling or press Cancel to return to the Assign menu or press the down navig ation b utton to highlight Disabled (the “ ✓ ” shows that this option is selected) 4. With Disabled highlighted,[...]

Use the Feature me nu 35 Enable the Inbox feature 1. Scroll throug h th e Assig n men u us ing the navi ga tion ke ys so th at Inbox appears (the fina l item in the list) and press Ok or press Cancel to return to the Feature menu. 2. Press Ok to access the following Inbox screen or press Cancel to return to t he Featur e menu: 3. Press Ok to enable[...]

Use the Feature menu 36 Note: Y ou must also assign Inbox to a DN key . 4. Press th e down naviga tion button to highlight Dis abled. Press Ok to disable the Inbox feature or press Cancel to return to the Assign menu. F or more informa tion about the inbox, see “Use your inbox” on page 91 ).[...]

Use the Feature me nu 37 Label a feature You can assign a label to the feature keys o n your IP phone 2004. 1. Scroll through the F eature menu using the navigation keys so that Label appea rs (the second item in the list ). 2. Press Ok to access t he following La bel menu or press Cancel to return to t he Featur e menu. 1. Assign 2. Label 3. Optio[...]

Use the Feature menu 38 3. Enter the feature label using your keypad. Press Clear to delete the cu rrent label. Press Bkspc if you need to correct an entry when typing the label. Press Ok to save the entry or press Cancel to return to the Feature me nu.[...]

Use the Feature me nu 39 Use the Featur e Options menu The Feature Options menu contains the following items: • Auto Hide (see “Configure Auto Hide” on page 39 ) • Default Feature (see “Define your defa ult feature” on page 41 ) • Outbox (see “Enable the Outbox feature” on page 42 ) Configure Auto Hide Auto Hide enables fe atures [...]

Use the Feature menu 40 3. Press Ok to access the following Inbox screen or press Cancel to return to the fe atur e menu: 4. Press Ok to enable Auto Hide or press Cancel to return to the Options menu (the “ ✓ ” shows that this option is selected). 5. Press th e down naviga tion button to highlight Dis abled. Press Ok to disa ble the Auto Hide[...]

Use the Feature me nu 41 Define your default feature 1. Scroll through the Options menu using the navigation keys so that Default Feature ap pea rs ( the se cond ite m in th e list) and press Ok or press Cancel to return to the Feature me nu. 2. Press Ok to access the following screen or press Cancel to return to the Options menu: 1. Auto Hide 2. D[...]

Use the Feature menu 42 This screen displa ys a list of the DN keys. You can scroll through the list to select a key that you want to assign as your default feature key. Press Ok to save your se lection or press Cancel to return to the Options menu. Enable the Outbox feature 1. Scroll through the Options menu using the navigation keys so that Outbo[...]

Use the Feature me nu 43 2. Press Ok to access the following screen or press Cancel to return to the Options menu: This screen displa ys a list of the DN keys. You can scroll through the list to select a key that you want to as sign as your Outbox key. Press Ok to save your se lection or press Cancel to return to the Options menu. For more informa [...]

Use the Feature menu 44 Reset your featur e keys to defaults 1. Scroll throug h th e Assig n men u us ing the navi ga tion ke ys so th at Reset appears (the final item in the list). 2. Press Ok to access th e following Reset screen or press Cancel to return to t he Featur e menu. Press Yes to reset your feature keys to their defaults or press No to[...]

Select a languag e 45 Select a language 1. Scroll throug h th e Ma in menu using the nav iga tio n ke ys so th at Language appears (the fifth item in the list). 2. Press Ok to access a list of available language s or press Cancel to return to th e Main menu. 3. When you press Ok , a list of available languages appe ars. Press the up and down naviga[...]

Set your time formats 46 Set your time formats Changes to time options shown in th is section will change the time and date display ed on the conte xt line instan tly. 1. Scroll through the Main menu using the navigation keys so that Time appears (the sixth item in the list). 2. Press Ok to access the Time menu or press Cancel to return to the Main[...]

Set your time formats 47 Define your regional time zone 1. Scroll thro ugh the Tim e menu using the navigation keys so that Ho urs From GMT appears (the first item in the list). 2. Press Ok to access the Hours from GMT menu or press Cancel to return to th e Main menu. 3. The “ ✓ ” in front of the time zone indicates your current selec tion. S[...]

Set your time formats 48 Enable Daylight Savings 1. Scroll through the Time menu using the navigation keys so that Daylight Saving appea rs (the second item in the list). 2. Press Ok to access the Daylight Saving menu or press Cancel to return to th e Main menu. 1. Hours from GMT 2. Daylight Saving 3. Time Format Ok Time 9 Oct 2:32pm Cancel Primary[...]

Set your time formats 49 3. Press Ok to turn on Daylig ht Savings or press Can cel to return to the Time menu. Use the down navigation button to acce ss the following screen in which you can tu rn off Daylight Savings. The “ ✓ ” in front of the time zone indicates yo ur current selection (tha t is, Daylight Savings disa bl ed). Press Ok to tu[...]

Set your time formats 50 Define your time format 1. Scroll through the Tim e menu using the navigation keys so that Time Format appears (th e third item in the list). 2. Press Ok to access the Time Format menu or press Cancel to return to the Main menu. 3. The “ ✓ ” in front of “12 Hour” indicates y our current selection. Scroll through t[...]

Set your time formats 51 Define your date format 1. Scroll through the Time menu using the navigation keys so that Date Format appears (th e four th item in the list). 2. Press Ok to access the Date Format menu or press Cancel to retu rn to the Main menu. 3. Time Format 4. Date Format 5. Reset Ok Time 9 Oct 2:32pm Cancel Primary DN ddmmm mmmdd mm/d[...]

Set your time formats 52 3. Use the navigation keys to scroll through the list to select your preferred date format. T he following scr eens shows the final option . The “ ✓ ” in front of “dd/mm” indicate s your current selection. Scroll through the list to display your date for mat pr ef erence and Press Ok to save your selection or pres[...]

Set your time formats 53 Reset your time defaults 1. Scroll through the Ti me menu using the navigation ke ys so that Reset appears (the final item in the list). 2. Press Ok to access th e following Reset screen or press Cancel to return to th e Main menu. Press Yes to reset your time settings to their default s or press No to return to th e Time m[...]

Navigate the User Information menu 54 Navigate the User Information menu 1. Scroll throug h th e Ma in menu using the nav iga tio n ke ys so th at User appears (the seventh item in the list). 2. Press Ok to access t he User me nu or pres s Cancel to return to the Main menu. The User menu contains the following items: • Username (see “Configu re[...]

Navigate the User Information menu 55 Configure your username 1. Scroll through the User Information menu using th e navigation keys so that Username appears (the fir s t item in the list). Press Ok to access the following screen to edit your user name or press Cancel to return to the Main menu. 2. The following screen appe ar s when you press Ok .[...]

Navigate the User Information menu 56 Define your login type 1. From the User menu scroll until Logi n Type is displayed which is the second item in the list. 2. If you pres s Ok the following screen appea rs. 3. Press Ok if you will be using your IP Ph one 2004 on its own or scroll down and press OK if you want your IP Phone 2004 to operate in a j[...]

Navigate the User Information menu 57 Enable Auto Login Any maintenance activity requires a us er to be logged out forc ibly (for example, a firmware upgr ade). If you have Auto Login enabled, y ou will automatically be logged back into the IP Client Manager on ce the terminal becomes a vailable again . 1. Scroll through the User m enu using the na[...]

Navigate the User Information menu 58 a. If editing is enab led , pr es s Ok to access the following screen: You can toggle between ena bling the Auto Login functionality by pressing the down navigation key. Press Ok to save the setting and return to t he Us er me nu. Press Cancel to return to the User menu without saving your changes. The “ ✓ [...]

Navigate the User Information menu 59 Change your password 1. Scroll through the User m enu using the navigation ke ys so that Password appears (the third item in the list). Press Ok to access t he following scr een to edit yo ur password o r press Cancel to return to the Main menu. 2. Auto Login 3. Login Type 4. Password Ok User 9 Oct 2:32pm Cance[...]

Navigate the User Information menu 60 The system prompts you to enter your old password. Once you have successfully entered your old pa ssword, you can enter your new password in this screen. Press Ok to save your new password and return to t he Us er me nu. Press Cancel to return to the User menu without saving your changes.[...]

Use Call History 61 Use Call History 1. The Call H istory featur e enables you reset your in box and outb ox. Scroll through the Ma in menu using the navi ga tio n keys so th at Call appears (the eighth ite m in the list). 2. Press Ok to access the Call screen or press Cancel to return to the Main menu. 3. The following screen appe ar s when you pr[...]

Use Call History 62 4. Press Ok to reset your inbox or press Cancel to return to the Main menu. 5. Press the down navigatio n key to select Reset Outbox. Press Ok to reset your outbox or press Cancel to return to the Main menu.[...]

Use the Diagnostics menu 63 Use the Diagnostics menu 1. Scroll throug h th e Ma in menu using the nav iga tio n ke ys so th at Diagnostics appears (the ninth item in the list). 2. Press Ok to access the following diag nostics menu or press Cancel to return to the Main menu. Test local mode transitions the termin al to its S2, for registration with [...]

Use the Diagnostics menu 64 3. Press Ok to access th e following confirmati on screen or press Cancel to return to the Diagnostics menu. 4. Press Ok to enter loca l test mode or press No to return to the Diagnostics menu. Press Help for more informat ion. Are you sure? Yes Test Local Mode 9 Oct 2:32pm No Help Primary DN[...]

Perform an upgrade 65 Perform an upgrade Upgrades are only presen ted to you if your firmware is at a lower level than recommended by the IP Client Manager. When an upgrade is occurring, your phone will reboot and temporarily be unavailable. Use the following procedure if you require a firmware upgrad e. 1. Scroll throug h th e Ma in menu using the[...]

Perform an upgrade 66 3. If you pres s Ok in the Upgrade screen, the following confirmation screen appears: 4. Press Yes to confirm the upgrade or press No to return to the Upgrade sc reen. Are you sure? Yes Upgrade 9 Oct 2:32pm No Primary DN[...]

Make a call 67 Make a call There are several wa ys to make a call from an IP Phone 2004. Use Off-hook dialing This procedure shows you how to use off-hook dialing to make a call. Use Handsfree dialing This procedure shows you how to us e Handsfr ee dialing to make a call. 1. Your Prima ry Extension is a ssigned to the lower right-han d key of the p[...]

Make a call 68 Use Predial Use the Predial feature to enter, preview, and edit numbers before dialing. T o use Predial: 2. Dial the number. 3. When the call is answered, begi n speaking. 4. For privacy, lift the handse t. 5. To return to Handsfr ee, press the Handsfree key (the small green circular button on the bottom left corner of yo ur telep ho[...]

Make a call 69 T o edit a Predial number: 2. Press the OK option on soft key 1 to dial the number. 3. Lift the handset when the called pa rty answers. 1. Without selecting the Line (DN) key, enter the number to be dialed. 2. Choose one of the following: — To change nu mb e rs on e- a t-a -t ime , press the Dele te soft key to delete characters af[...]

Answer or terminate a call 70 Answer or terminate a call Answer a call Each incoming call causes the tele phone to ring, the an arro w beside the Line (DN) key to flash, and the Messag e Indicator lamp to flash. Choose one of the follo wing to answer a call: •L i f t t h e handset. • Press the Handsfree button loca ted on the left side of the h[...]

Answer or t erminate a call 71 T erminate a call This procedure shows you how to terminate an active call. Choose one of the follo wing to terminate a call: • Return the handset into the cradle. • Press the Goodbye button located on t he left side of the hand set. The Goodbye key is especially useful for disconnecting Handsfree calls, dropping [...]

While on an active call 72 While on an active call This section describ es feat ur es ava ilab le du rin g an act ive call. Place a call on hold Use the Hold feature when talkin g on one line and a noth er call arr ive s on a second line. Reta in the original call by putt ing it on hold and then answer the second call. Mute a call This procedure sh[...]

While on an active call 73 T ransfer a call Use the Transfer feature to redirect a call to a third party. 1. Press the Transfer key in the upper display area. Th e othe r pa r ty is on ho ld and a dial tone sounds. The LCD indicator light flashes steadily. 2. Dial the DN to which the call is to be transferre d. 3. When that number rings or a person[...]

While on an active call 74 Use Call Park Use the Call Park feature to hold temporarily (park) and r etrieve a call from any telephone. Using Call Park doe s not tie up a line. 1. To park a call to another extension, du ring an active call, pr ess the Park key in the upper display area. 2. Look at the display. A System Park extension is displayed. T[...]

While away from your desk 75 While away fr om your desk This section describes features to use when you are away from your desk. Use Call Forward Call Forward allows you to forward inco ming calls to another extension within the system. Outgoing calls ca n still be placed from your telephone when Call Forward is activated. 1. To activate Call Forwa[...]

Talk with more than one person 76 T alk with mor e than one person This section desc ribes features that ena bl e co nve r sat ion s be twe e n mo re than two pe ople. Set up a Conference call The Conference featur e enables you to add up to five people to an established call (either in ternal or external). 1. While on a call, press the Conferen ce[...]

Talk with more than one person 77 Use the Confer ee Select able Display featur e The Conferee Selectable Display featur e allows you to view the type of call and amount of callers in a conference call. Use Call Join If you are talking with a person and have another person on hold (on another line), you can join both parties into a Con ference call.[...]

Talk with more than one person 78 2. Press the extension key tha t has the number of the person you want to connect to your current call. 3. Press the Conference key to join the person on hold to your conver sation.[...]

Additional features and controls 79 Additional featur es and contr ols Enter text using the dialpad You can use the dialpad to ente r text when you use features. For example, if you want to use the letter “A”, press the number 2 ke y once. If you want the letter “C”, pre ss the number 2 key three times. Note: No le tters are asso ciated wit[...]

Additional features and controls 80 Pressing the Symbol key shows the following: You can then use the up an d down navigation keys to scroll through th e row to select the special character wit h which you want to replace the “A ”. Press More to show all the availa ble symbo ls. You can then use the up, down, left a nd right navig ation keys to[...]

Additional features and controls 81 The following screen is an example of what appe ars. With an existing entry displayed press Ok to edit the directory or press Cancel to exit from the directory. 2. Press th e down naviga tion key to sele ct other dir ectory entries . The final entry in the directory is [New Entry]. Use your director y to pe r for[...]

Additional features and controls 82 1. Scroll thro ugh the Direct ory menu us ing the navig ation keys so th at [New Entry] appears and press Ok . The following screen appears: 2. Enter the number an d press Ok . The following screen appears: 1. Number 2. Surname 3. First Name Ok New Entry 9 Oct 2:32pm Primary DN 1. Number 2. Surname 3. First Name [...]

Additional features and controls 83 3. Enter the surname and press Ok . The following screen appears: 4. Enter the first name an d press Ok . The following screen appears 1. Number 2. Surname 3. First Name Ok New Entry 9 Oct 2:32pm Primary DN 2. Surname 3. First Name 4. Feature Key Format Ok New Entry 9 Oct 2:32pm Primary DN[...]

Additional features and controls 84 5. Enter the feature key on which you want the entry to appear and press Ok (if you do not want the entr y to appear on a feature key, press Ok without making an entry). The following screen ap pe ars: 6. Press Ok to save your entry. A screen appears that prompts you to confirm the save. If you press No , a scree[...]

Additional features and controls 85 Edit an entry in the directory 1. Scroll thro ugh the Direct ory menu us ing the navig ation keys so th at the entry you wish to edit appears and pr ess Ok . Scroll to the second item in the list which is edit. 2. Press Ok and the following screen will appear: 1. Dial 2. Edit 3. Delete Ok Directory 9 Oct 2:32pm C[...]

Additional features and controls 86 3. Edit th e number, if required, an d press Ok . The following screen appears: 4. Edit the surname, if required, and press Ok . The following sc reen appears: 1. Edit Number 2. Edit Surname 3. Edit First Name Ok Edit 9 Oct 2:32pm Primary DN 1. Edit Number 2. Edit Surname 3. Edit First Name Ok Edit 9 Oct 2:32pm P[...]

Additional features and controls 87 5. Edit the first name, if required, and press Ok . The following screen appears: 6. Edit the feature key on which y ou want the entry to appear , if required, a nd press Ok (if you do not want the entry to appear on a feature key, press Ok without making an entry). The following screen appears: 7. Press Ok to sa[...]

Additional features and controls 88 Delete an entry in the dire ctory 1. Scroll thro ugh the Direct ory menu us ing the navig ation keys so th at the entry you wish to delete appear s an d press Ok . 2. Scroll to the third item in the list which is delete. 3. Press Ok to delete the entry or press Cancel to return to the Directo ry menu. If you pres[...]

Additional features and controls 89 Make a call using the directory 1. Scroll thro ugh the Direct ory menu us ing the navig ation keys so th at the entry y ou wish to dia l appears an d press Ok . The following prompt appears: 2. Press Ok to call the pe rson in your d irectory. 1. Dial 2. Edit 3. Delete Ok Directory 9 Oct 2:32pm Cancel Primary DN[...]

Additional features and controls 90 Inbox/outbox Assign an Inbox/Outbox to a DN feature key If you have assigned an inbox to a DN ke y and you miss an incoming call assigned to that key, an icon is displa yed to the le ft of the to p screen and the red LED illuminates at the top of th e set. As soon as you view your inbox, the LED turns off. The fo[...]

Additional features and controls 91 Use your inbox Once you assign a DN key as an inbox, the IP Phone 2004 logs all incoming calls to that DN. The system logs the incoming key n umber, time and date, as well as the display shown on the IP Phone 2004 at the time of the incoming call. Note: The display is only captured if the call lasts for more than[...]

Additional features and controls 92 1. When you select a call in your inbox and pres s Ok , the following screen appears: 2. Press Ok to dial the number or pre ss Cancel to exit from your Inbox. 3. Scroll to select Displ ay to display additional information ab out the number or press Cancel to exit from your Inbox menu. 4. Scroll to select Stor e a[...]

Additional features and controls 93 Use your outbox Once you assign a DN key as an outbox, the IP Phone 2004 logs all outgoing calls to that DN. T he system logs th e outgoing ke y number, time and date, as well as the display shown on the IP Phone 2004 at the time of the outgoing call. Note: The display is only captured if the call lasts for more [...]

Additional features and controls 94 1. When you select a call in your outbox and press Ok , the following screen appears: 2. Press Ok to dial the number, press Cancel to exit from your Outb ox menu. 3. Scroll to select Display and press Ok to display additional informa tion about the n umber or press Cancel to exit from your Outbox menu. 4. Scroll [...]

Additional features and controls 95 V olume Contro l Bar Ringer selection LCD Indicator Use the Volume Control Bar to ad just the volume of the handset, speaker or ringer while active. Raise or lower the volume of each by pressing the right o r left sides of the bar. 1. From the Menu Option screen, select Audio . 2. Select Play Ring Patterns . 3. S[...]

Additional features and controls 96 Message W aiting Lamp The light bar at the top of your telephone illuminates with a steady light to indicate a new Voice Mail message(s) is waiting. You access Message Waitin g by pr essing the Message Waiting feature provisio ned on one of the feature keys in the upper display area. If you ha ve not provisione d[...]

Accessories 97 Accessories IP Phone Key Ex pa nsion Module (KEM) The Nortel IP Phone Key Expansion Module (KEM) is an optional hardware module that provides addition al line appearances and feature keys on your IP Phone 2004. You can connect up to two KEMs to your IP Phone 2004, providing a total of 44 additional keys (that is, 22 keys per KEM). Fo[...]

Accessories 98[...]

Terms you should know 99 T erms you should know Auto Hide Auto Hide enables features to appear on your display on ly when they are available for use dependi ng on the state of your phone and administrator settings. Auto Login Any maintenance activity requires a user to be logged out forcibly (for example, a firmware upgrad e). If you ha ve Auto Log[...]

Terms you should know 100 Directory key Enables access to the Directory . Directory Number (DN) A number consisting of one to seven digit s for a telephone. Also known as an extension number . Feature display An area that shows status infor mat ion abo ut th e featur e in use. It also displays the name and st atus of the active session. Fixed key T[...]

Terms you should know 101 Information display Any display of call activity , lists, prompts, and st atus of calls. On the IP Phone 2002, the information area is a 1-line by 24-charact er disp lay . If the text message exceed s this ar ea , a scroll arrow icon indicates that you must use the scroll keys to view the remaining text. Information li ne [...]

Terms you should know 102 Primary directory number The main extension numb er on your telephone. Programmable line (DN)/featur e keys (self-labeled) The six keys located at the sides of the upper area of the display . Quit key A fixed key on your telephone that is used to exit applications. Secondary Directory Number A second incoming/outgoing line[...]

Index 103 Index A About the IP Phone 2002 9 Answer a call 70 Assign a feature 30 Attendant 99 Audio profile 23 Auto Hide 39 Auto Login 57, 99 AutoDial 99 AutoScroll 33, 99 C Call Forward 75 Call History 61 Call Join 77 Call Park 74 Call party information 99 Calling Party Name Display (CPND) 99 Cat 5 99 Central 32 Conferee Selectable Display and Dis[...]

Index 104 I Inbox 91 Inbox feature 35 Indicator status 101 Information display 101 Information line 101 Interrupted dial tone 101 IP Client Manager 23, 65 IP Phone 2004 display map 12 IP Phone 2004 display menu hierarchy 21 IP Phone Key Expansion Module (KEM) 97, 101 K Key Caps 101 L Label a feature 37 Language selection 45 LCD Indicator 95 Line (D[...]

Index 105 S Secondary Directory Number 102 Services key 13, 20, 102 Shared Directory Numbers 102 Soft keys (self-labeled) 102 Speaker key 102 T Telephone display 12 Terminate a call 71 Time format 50 Time formats 46 Transfer 73 Transfer a call 73 U Upgrade 65 Use the display menu on the IP Phone 2004 20 User Information menu 54 Username 55 V Volume[...]

Index 106[...]

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Nortel Communication Server 200 0/2100 Nortel IP Phone 2004 User Guide Copyright © 2005 Nortel All Rights Reserved Information is su bject to change wi thout notice. Nortel re serves the right to make changes in design or compo nents as progress in engineering and manufacturing may warrant. SL-100 and Meridian SL-100 are trademarks of Nortel. Docu[...]