Nortel Networks n0060597 manual

BCM 4. 0 Busine ss C ommunic ations Manager Docume nt S tatus: St anda rd Document V ersion: 01.1 Part Code : N0060597 Date: Octo ber 2006 Upgr ade Guide[...]

Copyright © 2006 Nor tel Netw orks, All Rights Reserved All rights reserved. The information in this document is subj ect to change without notic e. The statements, configur ations, techni cal data, and recommendations in this document are belie ved to be accurate and re liable, but are presented wi thout express or implied warranty . Users must t[...]

How to get Help 3 Upgrade Guide Ho w to g et Help This section explains how to get help fo r Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the No rtel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, [...]

4 How to get Help N0060597 N0060597[...]

Contents 5 Upgrade Guide Contents Chapter 1 Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 What’s new in BCM 4.0 . . . . . . . . . . . . . . . . . . . . .[...]

6 Contents N0060597 N0060597 Appendix A Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Dealing with c ondition messa ges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Dealing with log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

7 Upgrade Guide Chapter 1 Getting started Use this document to upgrade a Bu siness Commun ications Manager (BCM) or Survivable Remote Gateway (SRG) system to BCM 4 .0 or SRG 1.5 softw are. Table 1 lists the supported upgrade paths to BCM 4.0 an d SRG 1.5. The upgrade of a beta version of BCM 4.0 software to the released version is supported by the [...]

8 Chapter 1 Getting started N0060597 N0060597 Applicable systems The upgrade to BCM 4.0 app lies to systems running: • BCM 3.6 (2.2c or 3.1a) • BCM 3.7 (2.4f) •S R G 1 . 0 An SRG 1.0 system is upgraded to SRG 1.5 us ing the BCM 4.0 Upgrade Wizard (located on the Upgrade CDs) and SRG authorization code. The process is outlined in this guide. W[...]

Chapter 1 Getting started 9 Upgrade Guide No longer suppor ted by BCM 4.0 software The following items are not su pported by BCM 4.0 software: • Companion, Europ ean Matra DECT , and Symbol: K ey codes are una vailable for BCM 4.0 and these telephones will no longer function. • PPTP functionality: Point-to-point tunneling pro tocol (PPTP) for V[...]

10 Chapter 1 Getting started N0060597 N0060597 Second step Perform the upgrade using the in formation in Chapter 3, “Upgrading to BCM 4.0 and SRG 1.5,” on page 19 . The chapter desc ribes: • Upgrading BCM200/400 and BCM1000 systems • Upgrading an SRG 1.0 system • Upgrading a BCM400 Expa nsion Gateway • step-by-step instr uctions to guid[...]

11 Upgrade Guide Chapter 2 Pre-upgrade activities Before you attempt to pe rform the upgrade, re view the following prerequisites carefully to determine whether your system is compliant, and perform the indicated tasks to prepare your system for the up grade process. If you are unable to correct any issues, contact technical support within your org[...]

12 Chapter 2 Pre-upgr ade activities N0060597 N0060597 • No longer supported: A number of BCM 3.6/3.7 features are no longer supported in BCM 4.0. Refer to “No longer supported by BCM 4.0 software” on p age 9 for more information. Pre-upgrade tasks The pre-upgrade tasks must be co mp leted before atte mpting the upgrade. The pre-upgrade tasks[...]

Chapter 2 Pre-upgrade activities 13 Upgrade Guide • Pe rf orm a backup of y our BCM 3.6/3. 7 system: Current settings will be lost if there is a system failure during the upgrade procedure. Use the Unif ied Manager backup and restore utility (BR U) to back up all th e data on the BCM and store it on a remote host before proceeding with the upgrad[...]

14 Chapter 2 Pre-upgr ade activities N0060597 N0060597 • Change (or verify) DHCP subnet names: The BCM 4.0 system supports 4 to 12 characters for the DHCP subnet name, while BCM 3.6/3 .7 supports more than 12 characters. If yo ur BCM 3.6/3.7 system has multiple DHCP subnet names where the f irst 12 characters are identical, yo u must chan ge one [...]

Chapter 2 Pre-upgrade activities 15 Upgrade Guide • Ensure mapped d rives ar e disconnected: Remo ve an y mapped dri ves connected to the BCM 3.6/3.7 systems us ing the Maintenance T ools web page. • Ensure next hop router IP addr ess belongs to the same subnet as the static r outes: The next hop router IP address for static routes in BCM 3.6/3[...]

16 Chapter 2 Pre-upgr ade activities N0060597 N0060597 5 Uninstall RCC from the W eb Host PC. Do not uninstall other RCC components such as MySQL server and clients. Y ou will reinstall RCC after the upgrade (see Chapter 4, “Post-u pgrade acti vities, ” on page 31 ). For more detailed RCC backup instructions, see the Reporting for Contact Cente[...]

Chapter 2 Pre-upgrade activities 17 Upgrade Guide Recor d-keeping tasks The following informatio n is not preserved by the upgrade process. Make not e of the configurations so you can reenter the in formation after the upgrade is complete: • User accounts, groups, and permissions: The user accounts, groups, and permissions are not preserved durin[...]

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19 Upgrade Guide Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 This section describes the steps to upgrade a BCM 3.6/3.7 system to BCM 4. 0 and a Survi v able Remote Gatew ay (SRG) 1.0 system to SRG 1.5 using the Upgrade Wizard. Since SRG 1.0 is based on the BCM 3.6/3. 7 platform, and SRG 1. 5 is based on the BCM 4.0 pla tform, the upgra de process to[...]

20 Chapter 3 Upgradin g to BCM 4.0 and SRG 1.5 N0060597 N0060597 Upgrading an SRG 1.0 system to SRG 1.5 The Survivable Remote Gateway 1.0 system is a peripheral o f the Communication Server 10 00 (CS 1000) but leverages th e BCM200/400 core softwa re to act as a remote gateway for the Main Office. Because of this dependency, th e upgrade path for S[...]

Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 21 Upgrade Guide To perform the BCM 4.0 and SRG 1.5 upgrade 1 Insert the BCM 4.0 Upgrade CD mark ed Disk 1 into the CD-R OM dri ve of the management computer . • If your CD-ROM drive is co nfigured to run automatically , the welcome page appears. • If your CD-ROM drive does not run automatically , run [...]

22 Chapter 3 Upgradin g to BCM 4.0 and SRG 1.5 N0060597 N0060597 Figure 3 BCM Upgrade Chec klist page 3 Select the check box at the bottom of the screen after you complete the listed tasks. 4 Click Next to continue. The sign-in page a ppears (see Figure 4 ).[...]

Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 23 Upgrade Guide Figure 4 BCM Upgrade Wiza rd sign-in page 5 Enter the IP address of th e system being upgrad ed in the IP Address box. The IP address format is xxx.xxx. xxx.xxx; press the space bar to mov e between fields. 6 In the Passw ord box, enter PlsChgMe! as the passwo rd. The username is entered a[...]

24 Chapter 3 Upgradin g to BCM 4.0 and SRG 1.5 N0060597 N0060597 8 Click Next when you are ready to proceed. If you entered incorrect information, you recei v e a condition message. Click OK and check your entry . After you click the Next b utton, the Upgrade W izard perform s a syst em va lidation to ensure that your system is ready to receiv e th[...]

Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 25 Upgrade Guide 9 Click Begi n when you are ready to continue the upgrade. The Final Conf irmation Before Upgrade Be gins dialog box ap pears (see Figure 6 ). Figure 6 Final Confirmation Bef ore Upgr ade Begins 10 Click Ye s to continue the upgrade. 11 The BCM Upgrade W izard progress page appears (see Fi[...]

26 Chapter 3 Upgradin g to BCM 4.0 and SRG 1.5 N0060597 N0060597 Figure 7 BCM Upgrade Wiza rd progre ss page A secondary dialog bo x (see Figure 8 ) appears during the T ransfer BCM 4.0 softwar e action. This box sho ws the progress of the f iles being copied to the BCM system. Figure 8 T r ansf erring Disk 1 Files W a rning: Do not press Cancel du[...]

Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 27 Upgrade Guide 12 When the dialog box sho wn in Figure 9 appears, remov e the f irst upgrade CD (Disk 1) from the CD dri v e and insert the second upgrade CD (Disk 2) into the dri v e. Figure 9 Inser t CD 13 Click OK to continue. Once the files are transferred, the upgrade contin ues. The system reboots [...]

28 Chapter 3 Upgradin g to BCM 4.0 and SRG 1.5 N0060597 N0060597 Figure 11 Final upgra de screen with green BCM status LEDs 17 Perform the post-upgrade acti vities that apply to your system sho wn in Chapter 4, “Post-upgrade activities, ” on page 31 . The BCM 4.0 system is back in service. Specif ic functi onality described in Chapter 4, “Pos[...]

Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 29 Upgrade Guide Upgrade Wizar d BCM status indicator s The indicators in the BCM Status box on the tran sfer/upgrade page change as the transf er and upgrade proc ess progress es (see Figure 12 and Table 3 ). Figure 12 BCM status indicators T able 3 BCM status in dicators BCM Connection LEDs BCM Services [...]

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31 Upgrade Guide Chapter 4 Post-upgrade activities The following section contains a list of activities that must be performed after running the Upgrade Wizard. You must manually con figure the items that were no t preserved from BCM 3.6/3.7. The post-upgrade activities ar e divided into three parts: • “BCM system tasks” on page 31 • “Inst[...]

32 Chapter 4 Post-upgr ade activities N0060597 N0060597 • Ensure that y o ur system name f ollows the naming standards: If your system name does not follo w the naming standards for BCM 4.0, th en change your system name to follo w the BCM 4.0 naming standards. Fo r more information, see “BCM system tasks” on page 12 . • Configur e the syst[...]

Chapter 4 Post-upgrade act ivities 33 Upgrade Guide • ISDN: If users require ISDN access for remote ma nagement tasks, you must conf igure the ISDN Dial-Out User name (Con figuration > Resources > Networ k Interfaces > Int erfaces > ISDN). If you need to ch ange the associated passw ord, go to: Conf iguration > Administrato r Acces[...]

34 Chapter 4 Post-upgr ade activities N0060597 N0060597 • Last-minute re visions: Read the documentation addendum for any last-minute issues that may need addressing with the ne w software. • Back up data: As soon as you conf irm that the system is operating as e xpected, perform a backup of all data , using Element Mana ger (Adm inistration &g[...]

Chapter 4 Post-upgrade act ivities 35 Upgrade Guide 5 From the Administrator A pplications page, select the ap plication to install . The panel for the select ed application opens. 6 Do wnload the application accord ing to the instructions on the panel for the application. 7 Install the application by double-c licking on the do wnloaded f ile. 8 Co[...]

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37 Upgrade Guide Chapter 5 Hard disk upgrade This section describes the process to upgrade a BCM1000 system running BCM 2.0x or BCM 2.5/FP1 software to BCM 4 .0 by replacing the hard disk with a BCM 4.0 FRU hard disk obtained from Nortel. Your BCM system also requires 256 MB of RAM. Pre-upgrade tasks Perform the following tasks dea ling with your B[...]

38 Chapter 5 Hard di sk upgrade N0060597 N0060597 Upgrade to BCM 4.0 thr ough har d disk replacement Use the following procedure to up grade a BCM1000 sys tem running BCM 2.x software to BCM 4.0 b y replacing the system hard disk. T he hard disk upgrade does no t preserve customer data, including core data. Y ou must reprogram all customer data aft[...]

39 Upgrade Guide Appendix A Troubleshooting There are a number of possible conditions that ma y occur during the upgrad e process. This chapter provides information about thos e conditions, the log file s generated during th e upgrade, and common issues that impa ct system functionality. This chapter contains information about: • “Dealing with [...]

40 Appendix A Troubleshooting N0060597 N0060597 • upgrade.log: This is the main log f ile for upgrade proc ess. It is created as the upgrade begins and information is append ed to this file during the upgr ade process. When the upgrad e is complete, you can access this log file by using El ement Manager to retrie v e the diagno stic lo gs (ARCLog[...]

Appendix A Troubleshooting 41 Upgrade Guide BIT reco very process prerequisites In order to image the BCM using the BIT recovery process you require the following: • BCM Imaging T ool application CD (mu st be ordered from Nortel) • BCM Imaging T ool Image (3 CDs) matching th e current version on your BCM system (BCM 3.6/3.7 support upgrade to 4[...]

42 Appendix A Troubleshooting N0060597 N0060597 Common tr oubleshooting issues The following describe s general issues that may preven t your BCM system from functioni ng properly. If your BCM 4.0 (or SRG 1.5) system does not functio n after the upgrade and the problem cannot be corrected by other troubleshooting method s. Recommended ac tion: Re v[...]