Nortel Networks M2216ACD manual

Meridian Digital T elephones and Options M2006 M2008/ M2008H F M2616 M2216ACD M2016S Secure Set Quick R eference Guide Enterpr ise Solutions Documentation Nor tel Knowledge Netw ork[...]

1 Introducing your Meridian Digital T elephone Y our Meridian Digital T elephone provides easy a ccess to a wide rang e of business features. Y our tele p hone system administrator assigns features to your feature keys, and provid es you with passwords and oth er codes as requir ed. One of the codes prov ided by th e administrator is t he Special P[...]

2 Introduc ing your Meridian Digital T e lephone Auto Di al lets you di al a spec ific telep hone nu mber by pressin g a feat ure key . T o store an Auto Dial number: ç 1. Without lifting the handset, press Auto Dial . The associated LCD Indicator flashes º . 2. Dial the nu mber . ç 3. Press Auto Dial again. T o use A uto Dia l: 1. Lift the hand[...]

3 Introducing your Meridian Digital T elephone T ransferring calls Use the T ransfer feature to red irect a c all to a third par ty . T o transf er a call to another n umber: † 1. Press Tr a n s f e r . The other par ty is on hold and you h ear dial tone. The LCD indicator lights steadil y. 2. Dial the DN that you want to transfer th e call to. ?[...]

4 Introduc ing your Meridian Digital T e lephone Using Handsfree If your telephone is a an M2616 or M2008HF model, y ou can use the built in micropho ne and speak er in stead of the handset. At an t time during a ca ll, you c an switch to the handset by picking it up. Y ou can also mute your microphone so that the other par ty ca nnot hear you spe [...]

5 Making ca lls q uick ly and easily Making calls quickly and easily Conference Y ou can set up a co nference call for up to three (or six) peopl e, includi ng yours elf. Contact your tele phone system administrator to find out the maximum number of persons you can join in a conference call on your system. T o se t up a co nferen ce cal l: ø 1. Wh[...]

6 Making call s quickly and easi ly Ring Again If you rec eive a bu sy tone or the person does not an swer w hen tr ying to re ach someone in y our of fice or p rivate network , Ring Again automatically redials tha t number and lets you know when that person is free, or that the person has used his telephone. T o use Ring Aga in: ¶ 1. Y ou dial a [...]

7 Making ca lls q uick ly and easily T o display the stored number : œ 1. Press Display . º 2. Press Stored No . The num ber is displayed. T o call th e stored num ber: 1. Lift the handset or p ress a DN Key . º 2. Press Stored No . Group Call Group Call a utomatica lly calls member s of a pr edefined g rou p , one at a t ime, until they ha v e [...]

8 Handling Calls Handling Calls Call For ward Call For ward allows you to transfer all your cal ls so that they ring at another DN . Y ou cannot for ward calls while your telephone is ringing. T o for ward all your calls: ∑ 1. Press For ward . The LCD indicator º flashes. 2. Dial the DN that you want to for ward your calls to. ∑ 3. Press For w[...]

9 Handlin g Cal ls T o answer an in coming ca ll during a telephone c all: ˙ 1. Press Hold when yo u hear a tone an d the call w aiting indicator flashes durin g a tele- phone c all. ∆ 2. Press Call W ait to answer the incoming call. T o return to your first telephone ca ll: ˙ or ® 1. Press Hold if you want to put the second call on ho ld, or [...]

10 Mer idian Display Option 3. Dial the pick up group n umber of the ring- ing telephon e. T o answer a ringing call at a specific extension in any pickup group: 1. Lift the handset or p ress a DN Key . ß or 2. Press DN Pickup, or dial SPRE + ·fi . 3. Dial the DN of the rin gi ng telephone . Meridi an Display Option The 2 line by 24 character di[...]

11 Merid ian Dis play Optio n V olu me Adjustment Press P and dial ‚ ‚ . Dial ⁄ to adjust Ringer V olume Dial ¤ to adjust Buzze r V olume Dial ‹ to adjust Speaker V olume Dial › to adjust Handset V olume Dial fi to adjust Handsfree V olume (If you telephone has Handsfree activated) Use ® to increase or decrease the volume for the selec[...]

12 Mer idian Display Option Call Timer Enable Press P and dial ‚ ‹ . Use ® to choose between Call T imer On and Call Timer Of f. Press P to save and e xit programming mode . Idle Screen Format Press P and dial ‚ › . Use ® to scroll through the eight possible selection s. When you find the Idle Screen you want to select, press P to save an[...]

13 Meridi an M2216ACD D igital T e lephone Meridian M2216ACD Digita l T e lephone This section lists the sequenc e of command s for ACD features on your Meridian Digital Te l e p h o n e . Agent Fea tures Log in 1. Plug in the headset . ∫ In-Calls 2. Press In-Calls . 3. If using Agen t ID, dial you r ID number . ∫ In-Calls ∫ Not Ready 4. Pres[...]

14 Agent Features Log Out ∫ Mak e Bu sy 1. Press Make B u sy . 2. Unp l ug th e headset. Answer ACD Calls ∫ In-Calls Press In-Calls . Emergency ∫ Emergenc y Press Emerge ncy during a call in progress to connect you r super vi sor to an urge nt or abusive call. End ACD Calls ® or ∫ In-Calls or ∫ Not Ready or ∫ 2637 Press Release , In-C [...]

15 Agen t Featur es Hold ˙ Press Hold . T o take a cal l off Hold, press the key beside the fast flashing indicator . Make Bus y ∫ Mak e Bu sy Press Make Busy to make you r phone a ppear busy to callers. If you are using ACD Age nt ID, this will log you out of the sy stem. Not Re ady ∫ Not Ready Press Not Ready . Pr ess In-Calls or Not Ready w[...]

16 Supe r v isor Feat ures T ransfer to Super visor ∫ Supervis or 1. Press Supervisor during a call in progress. ∫ Supervis or 2. Press Supervisor again wh en t he super visor a nswers. ® 3. Press Rele ase to disconnect from the call. Wa l k a w a y ˙ or ∫ Not Ready 1. Press Hold during an ACD call i n prog ress or press N ot Ready if not o[...]

17 Supe r visor F eatures Call W ai ting Indicator 1. Off - few or no calls waiting. 2. On - an acceptable number of c alls waiting. 3. Slow flashing - calls a re backing up in the queu e. Queue not accep ting overflow calls. 4. Fast flashing - queue is overloaded. New calls overflow to another queue. Display Agent Status ∫ Disp Agent 1. Press Di[...]

18 Supe r v isor Feat ures Headset T alk/Listen P and ® 1. Press Program and Dial ‚° 2. Use the V o lume Bar to toggle between Listen On ly and T alk & Li sten P 3. Press Program to exit and save changes. Hold ˙ Press Hold . T o take a cal l off Hold, press the key beside the fast flashing indicator . Obser ve Agents ∫ Observe 1. Press O[...]

19 Meridian Communica tions Adapter Merid ian Communications Adapter A T d ialing com mands A T dia ling commands are similar to those used to ma ke data calls using a Hayes Smartmodem*. A T dialing is not case sensitive. Commands not found here do not apply to usin g the Merid ian Communic ations Adapter , and a re not suppo rted. T o user A T di [...]

20 Meridian Communicat ions Adapter AT Q n - Result Co de (n= 0 , 1; if n = 0 then results a re sent) AT V N - V erbal Result (n= 0, 1; if n= 0 then numeric codes are sent AT X n - Re sult Code Sele ction (n= 0, 1; if n=1 then extende d results) AT S n ? - Re ad S -regis ter (n= numb er of S- regist er to read) AT S n = x - Write S-registe r (n= S-[...]

21 Meridian Communica tions Adapter AT & S n - Data-set-rea dy (n= 0, 1; if n= 1 then DSR is always pres ent) AT & F - Factor y configuration (n= 0, 1; if n= 1 returns A T configuration to defaults) AT & Y n - Recal l user prof ile (n= 0, 1 ; if n= 1 ret urn s AT configuration to defaul ts) Note: You must follow each command (e xcept A/[...]

22 Meridian Communicat ions Adapter Keypad Diali ng command s Keypad dial ing refers to the commands you can invoke from your tel ephone’ s keypad. The top r ight-hand func tion key on your teleph one is called th e Program key or P-key . T o us e keypa d dialing: 1 Press P . 2 Di al the com mand num ber listed below . Follow t he scree n prompts[...]

Title to and ownership of Meridian SL-1 softw are shall at all times remain with Northern T elecom. Meridian SL - 1 softw are shall not be sold outright and the use thereof by the customer shal l be subject to the parties entering into softwar e agreements as specified by Northern T elecom. Information contained in this document is subject to chang[...]