Nortel Networks i2050 manual

Part No. P098843 1 Iss ue 03 Nortel Networks i2050 Software Phone Inst allation Guide[...]

2 P0988 431 Issue 03 Copyright © 2001 Nortel Networks All right s reserved. October 5, 2001. The informati on in this docu men t is subject t o change wit hou t notice . The statement s , configur at ions, tech ni cal data, and recomme ndations in this document are belie ved to be accurate and reliable, but are pr esented without express or imp li[...]

3 i2050 Software Pho ne Ins tallation Guide Content s Nortel Networks Softwa re Licens e Agreement 7 Preface 9 Symbols used i n this guide 9 Acronyms 9 Related pu blications 10 How to get help 10 Chapter 1 Introducti on 1 1 Chapter 2 Inst alling t he i2050 Sof tware Phone 13 Hardware and software req uirements 13 Minimum PC requir ements 13 Suppo r[...]

4 P0988 431 Issue 03 Register ing t he i2050 S oftware Phone on Busi ness Commun ications Ma nager 31 T roubleshooting 3 2 Applic ation fails to in stall 32 Chapter 3 i2050 Software Phone inte rfaces 33 Primary Us er I nte rf ace 34 Syste m T r a y Inter f ace 38 Local Dire ctor y Inte rf ace 40 Chapter 4 Nortel Netw orks i2050 Diagnost ic Utility [...]

5 i2050 Software Pho ne Ins tallation Guide Figur es Figure 1 Prima r y Interface with retracted tra ys 34 Figure 2 Loc al Direct or y Quick Acc ess 34 Figure 3 Retra cted T ray 35 Figure 4 Num ber P ad T ray 35 Figure 5 Lines T ra y 36 Figure 6 Com bo T ra y 36 Figure 7 Loc al Direct or y Quick Acc ess T ray 37 Figure 8 System T ra y Interface 38 [...]

6 P0988 431 Issue 03[...]

7 i2050 Software Pho ne Ins tallation Guide Nortel Networks Softwar e Lic ense Agreement READ THE TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULL Y BEFORE PROCEEDING TO I NST ALL AND USE THIS COMPUTER PROGRAM AND ANY ACCOMP ANYING USER DOCUM ENT A TION. This Norte l Netw or k s Soft wa re Lic ense A gree men t (“Lic ens e Agre emen t”) accom p [...]

8 Norte l Networks Sof tware Lic ense Agree ment P0988 431 Issue 03 5 DISCLAIMER OF WARRANTY : THE SOFTWARE IS PROVIDED ON AN “AS IS” BASIS. NORTEL DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS RELATING TO THE SOFTWARE, INCLUDI NG BUT NOT L IMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INF[...]

9 i2050 Software Pho ne Ins tallation Guide Preface This guide des cribes how t o ins ta ll the No rt el Networ ks i 205 0 Soft war e Phon e. Review this gui de before i nstalling , upgrading , or modifying t he i2050 Sof tware Phone. This gui de also con tains infor mation reg arding th e Nortel Networ ks USB Audio Kit . This gui de is intende d f[...]

10 P reface P0988 431 Issue 03 Related publ ications The foll owing document s provide additional informati on about co nfiguring an d using IP telepho nes: • Pr ogrammin g Operation s Guide • IP T elephon y Configura tion Guide • Softw ar e K e yco de Ins ta lla ti on Gu ide After yo u have succe ssfully install ed the i2 050 Software Phone,[...]

11 i2050 Software Pho ne Ins tallation Guide Chapter 1 Introduction The i2050 S oftware Pho ne is a Voic e over IP appl ication that allows p eople to c ommunicate ov er the LAN and WAN from their compute rs. It combines the ri ch se t of cl ass ic tele pho ny services of Nortel Ne tworks IP commu nications se rvers al ong with compu ter resident d[...]

12 Cha pter 1 Intro duction P0988 431 Issue 03 • user se lectable ringing d evice to alert the us er to inc oming call s through s peakers whe n the headset is not bei ng worn • support s G .723 , G .729 and G . 71 1 codecs for a operat ion at a v ariety of ne twork connec tion speed s The intui tivenes s of the i 2050 Soft ware Phone i nterfac[...]

13 i2050 Software Pho ne Ins tallation Guide Chapter 2 Inst alling the i2050 Software Phone This secti on desc ribes how to i nstall t he Nortel Networks i2050 So ftware Pho ne and the Nor tel Networks USB Au dio Kit. Hardware and software requiremen t s Minimu m PC requi rements • Pentium® P ro 200 MHz • 128 MB memory (f or W i ndows 2000) ?[...]

14 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 USB Audio Kit Operati on of the i2050 Software Phone requires the use of the Nortel Ne tworks USB Audio Kit. The USB Audio Ki t provide s a high qua lity pre dictable au dio inter face which is highly opt imized for tel ephony appl ication s. The USB Audio kit allows th e i2050 S[...]

Chapt er 2 Inst alling th e i2050 S oftware Ph one 15 i2050 Software Pho ne Ins tallation Guide Inst alling the USB Aud io Headset 1 Connect t he coiled lower cord to the hea dset cor d with the Qu ick Disconn ect connec tor. Ensure t he Quick Disconne ct is se curely fast ened. 2 Conn ect th e hea dse t c ord to the R J9 jac k on th e ada ptor. 3 [...]

16 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 Inst alling the i2050 Software Phon e There ar e two methods you can use to i ns tall th e So ft ware Phone. The insta ll at io n met hod you use depends o n the type of Communica tions Server you have. • On a Busine ss Communica tions Manag er system, y ou download the i nstal[...]

Chapt er 2 Inst alling th e i2050 S oftware Ph one 17 i2050 Software Pho ne Ins tallation Guide 4 In the URL a ddress fiel d, type the Business Co mmunications Manager IP a ddress, in cluding the port number 6800. For example: HTTP: //10.10.10.1 :6800 5 On the Unif ied Manager front page, c lick the Instal l Clients butto n. 6 Click th e i2050 Sof [...]

18 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 Inst alling the Windows QoS Packet Sc heduler T o inst all the Qo S Packet Schedul er: 1 In the Windo ws C ontro l P anel , clic k Network and Dial up Connections . 2 Right cl ick the Loc al Area Conn ection for t he device to be used and click Properti es . 3 Click Ins tall . 4 [...]

Chapt er 2 Inst alling th e i2050 S oftware Ph one 19 i2050 Software Pho ne Ins tallation Guide Insta lling the Nortel Ne tworks i2050 QoS Service using the Business Communica tions Manage r 1 Exit any programs th at are r unning. 2 Disable any anti- virus progra ms that ar e running. 3 Launch your web browser . 4 In the URL a ddress fiel d, type t[...]

20 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 i2050 Configuration Utility You confi gure the i 2050 Software Ph one using t he config uration uti lity. To sta rt th e conf i gur ation uti lit y us in g th e Cont rol P a nel : 1 Click th e Start but ton and th en click Settin gs . 2 Click Cont rol Panel . 3 Double click th e [...]

Chapt er 2 Inst alling th e i2050 S oftware Ph one 21 i2050 Software Pho ne Ins tallation Guide Communications Server If your site uses DHCP: 1 Select the Obtain server ad dress automat ically o ption. Using DHCP is the defaul t method of locatin g the Communicati ons Server . If DHCP is u sed, no furthe r configu ration is requi red. If you ar e n[...]

22 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 Select S ound Devices Table 1 Select S ound Devi ces Attribute Description Heads et Microp hone Allow s you to se lect the m icrophon e used fo r making calls. Select USB Audio Device . Heads et Speake r Allows y ou to se lect the s peaker used for makin g calls . Select USB Audi[...]

Chapt er 2 Inst alling th e i2050 S oftware Ph one 23 i2050 Software Pho ne Ins tallation Guide Serve r Type To select your ser ver type: 1 Select the optio n that ma tches th e communicati ons serve r you are u sing. For exampl e, select BCM if you are usi ng a Busines s Communications Manager syst em. 2 ACD agents s hould also se lect the Enable [...]

24 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 QoS Use this screen to ena ble Quality of Service (QoS) suppo rt on the i 2050 Software Phone. Table 2 Quali ty of S ervice ( QoS) Attribute Description On Select thi s option to turn 802. 1 QoS on. When you select th is option and the QoS Service is i nstalled and runnin g, the [...]

Chapt er 2 Inst alling th e i2050 S oftware Ph one 25 i2050 Software Pho ne Ins tallation Guide Hardware ID Note: Thi s screen i s intended f or expert users only. Table 3 Hardware ID Attribute Description Hardware ID Do not chan ge the inform ation in t he first or last box in the Hardware ID field. The midd le box co ntains th e MAC addres s for [...]

26 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 Advanced Audio You can use this screen to override th e communica tions se rver defi ned values. Note: Thi s screen i s intended f or expert users only. Note: Chan ging th e values on th is scree n should be considered a last res ort if audi o qualit y issues a re encount ered. T[...]

Chapt er 2 Inst alling th e i2050 S oftware Ph one 27 i2050 Software Pho ne Ins tallation Guide Listener IP This scr een ident ifies the I P address es and port s where the i2050 Soft ware Phone i s listenin g for UNIStim tr affic. You can use thi s screen to override the port assignment s when there is a confli cting appl icatio n on the comput er[...]

28 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 Trace This scr een can be used to re cord UNIStim tra ffic. Note: This scr een is inten ded fo r Nor tel Ne tw or ks per son n el o nl y. Note: For normal o peration, the Enable opti on should be cleare d. This disabl es the Trace fe ature.[...]

Chapt er 2 Inst alling th e i2050 S oftware Ph one 29 i2050 Software Pho ne Ins tallation Guide About This scr een ident ifies the v ersion of the i2050 Configurat ion Utilit y. This alway s matches the version of the i2 050 Softwar e Phone appl ication.[...]

30 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 Accessing the i2050 Software Phon e help After yo u have succe ssfully install ed the i2 050 Software Phone, you ca n access the i2050 Softwa re Phone help sys tem. This help sys tem provides detailed in formation ab out how to use and configu re the i20 50 Software Phone. To acc[...]

Chapt er 2 Inst alling th e i2050 S oftware Ph one 31 i2050 Software Pho ne Ins tallation Guide Registering th e i2050 Software Phone on Busin ess Comm unica tions Man ager If you ar e using a Business Communica tions Manage r as your c ommunications s erver, th e first time you s tart the i 2050 Softwar e Phone you must r egister wit h the Busin e[...]

32 Cha pter 2 In stalling the i2050 Software Phone P0988 431 Issue 03 T roubleshoo ting Application fails to inst all Symptom : Duri ng instal lation t he follo wing error message app ears: • Error 19 31: The W indows Installe r servic e cannot up date the syst em file <fi lename>. Desc ript ion : You are t rying to inst all i205 0 Software[...]

33 i2050 Software Pho ne Ins tallation Guide Chapter 3 i2050 Software Phone inte rfaces This chap ter desc ribes the followin g i2050 S oftware Pho ne interfac es: • Primary Us er Inter face, which pr ovides acc ess to fe atures and l ine appear ances • System T ray Interf ace, which prov ides oper ation of t he i2050 Software Phone from t he W[...]

34 Cha pter 3 i 2050 So ftware Ph one inter faces P0988 431 Issue 03 Primary User Interface The i2050 S oftware Pho ne Primary User Interface p rovides c all control and acces s to other network s ervices. The displa y area and applicat ion buttons a re mapped directly f rom the i20 04 Intern et Telepho ne. Therefo re, knowledg e of one in terface [...]

Chapter 3 i2050 Software Phone int erfaces 35 i2050 Software Pho ne Ins tallation Guide The i2050' s Enhanced Skin prese nts a small user int erface which can be expa nded by sel ecting various trays. — Retract ed T ray — Number Pad T ray — Lines T ray — Combo T ray — Local Dir ectory Qui ck Access T rays Figure 3 Retracted T ra y ?[...]

36 Cha pter 3 i 2050 So ftware Ph one inter faces P0988 431 Issue 03 Figure 5 Lin es T ra y • Shows up to s ix lines or feature keys provisi oned for t he telephone by the communic ations se rver . The status of each line is illu st rate d by a graph ic icon (i dle, ringi ng, connect ed, etc.) . The line is label ed based on its call manager pr o[...]

Chapter 3 i2050 Software Phone int erfaces 37 i2050 Software Pho ne Ins tallation Guide Within t he Primary User Interfa ce, the computer keyboard p rovides hotke ys for one press acc ess to common feature s: • ans wer (E n ter ) • releas e (F12) • hold (F5) • sof tkeys /inte rac tiv e k ey s (F1 -F4) • alphabet ic keys map to numbers as [...]

38 Cha pter 3 i 2050 So ftware Ph one inter faces P0988 431 Issue 03 System T ray Interface Many of the i2050 Soft ware Phone f eatures a re availabl e from the Syst em Tray Int erface. This interf ace al lows you to oper ate th e i2050 Sof tware Ph one witho ut inte rrupt in g your workf low. Fo r example, yo u can answer an incoming call from th [...]

Chapter 3 i2050 Software Phone int erfaces 39 i2050 Software Pho ne Ins tallation Guide Figure 9 Syste m T ray Interface - Local Di rector y Quick Ac cess Local System T ra y Quick Di al List Directory List s i2050 i con[...]

40 Cha pter 3 i 2050 So ftware Ph one inter faces P0988 431 Issue 03 Local Directory Interface The i2050 So ftware Phone Dir ect or y In terface allows the use r to mainta in a person al d irector y fo r placing calls. The directo ry may be store d with the i20 50 Software Phone itself (by defau lt in a local f ile named Dire ctory.mdb); or linked [...]

Chapter 3 i2050 Software Phone int erfaces 41 i2050 Software Pho ne Ins tallation Guide Figure 10 Direc tor y inte rface Calls ca n be made by s electing a contact en try and th en: • right c licking and s electin g which of the c ontact' s numbers to call or by • pressi ng the call f unction at t he top of t he director y window Ne w Edit[...]

42 Cha pter 3 i 2050 So ftware Ph one inter faces P0988 431 Issue 03 Figure 1 1 Dir ectory inte r f ace - m ak e a call Figure 12 Direc tor y inte rf ace - linking to an external direct or y Mak e a ca ll (1) Right cl ick on th e shortcut bar (2) Sel ect Insert Dire ctory …[...]

43 i2050 Software Pho ne Ins tallation Guide Chapter 4 Nortel Networks i2050 Diagnostic Utility The Nortel Networks i 2050 Diagnosti c Utilit y is intende d for use b y groups th at provid e support for the Nor te l Net wor ks i2050 Soft wa re Phone . This utilit y pro vide s diagnost ic inf o rma ti on ab out : • the i205 0 configur ation • th[...]

44 Cha pter 4 Nor tel Network s i2050 D iagnosti c Utility P0988 431 Issue 03 Starting the i2050 Diagnostic Tool using the command line To start the i2050 Diagnostic Ut ility us ing a command lin e, you need t o know MS-DOS commands. If you do no t know MS-DOS commands, refer to th e documentat ion that came with your computer . To start the i2050 [...]

Chapter 4 Nortel Ne tworks i205 0 Diagnos tic Utility 45 i2050 Software Pho ne Ins tallation Guide Table 6 Audio c onnecti on data Dat a Description Stre am Vo lume Volume of the audio stre am in di cat ed in p ercen tage . Alerting V olume Volume o f the alert ing tone i ndicated in percentag e. Audio Star ted Time the last (or c urrent) audio c o[...]

46 Cha pter 4 Nor tel Network s i2050 D iagnosti c Utility P0988 431 Issue 03 Sess ion da ta The sessi on data i ndicates when a session is start ed, stoppe d and in some cases a de tailed rea son why the app licati on was stopped. The sessi on data i nformatio n applies to the curre nt user of the i2050 Dia gnostic Ut ility. Current User data The [...]

Chapter 4 Nortel Ne tworks i205 0 Diagnos tic Utility 47 i2050 Software Pho ne Ins tallation Guide System Data (All Us ers ) The Syste m Data infor mation applie s to all users on the c omputer. Many i ndividual i tems can be overri dden by a use r. To determine a value i n use, look f irst in th e Current User Data table. I f no value i s there t [...]

48 Cha pter 4 Nor tel Network s i2050 D iagnosti c Utility P0988 431 Issue 03 Utility O utput This sec tion contai ns the res ults save d from the ping and trace route di alog. It only appears i f the result s have been saved. It is overwri tten each t ime the uti lity dial og saves its data. Up dating the diagn ostic information The diagno stic in[...]

Chapter 4 Nortel Ne tworks i205 0 Diagnos tic Utility 49 i2050 Software Pho ne Ins tallation Guide Configuring the i2050 Diagnostic Utilit y to automatically update the diagnostic information To confi gure the i 2050 Diagnos tic Utilit y to auto maticall y update t he diagnos tic informat ion, you need to s et the i nterval f or refresh and turn on[...]

50 Cha pter 4 Nor tel Network s i2050 D iagnosti c Utility P0988 431 Issue 03 Changing the printer settings Y ou can modi fy print er selecti on or change the prin ter setu p. 1 On the File men u, click Print Setup . 2 Change the printer setting s and then cli ck the OK button. Sending an em ail with the diagn ostic information You send an email me[...]

Chapter 4 Nortel Ne tworks i205 0 Diagnos tic Utility 51 i2050 Software Pho ne Ins tallation Guide Displaying or hi ding the T oolb ar The i2050 Diagnos tic Uti lity Tool bar pr ovide s one c lick acces s t o seve ral i 2050 Di agnost ic Uti lit y options . To hide or display the Toolbar: 1 On the View me nu, click Toolbar . When a check mar k appe[...]

52 Cha pter 4 Nor tel Network s i2050 D iagnosti c Utility P0988 431 Issue 03 Accessing a dditional information To access additio nal infor mation abou t the i205 0 Diagnosti c Utility: 1 On the He lp menu, click About . The About wi ndow appears. The About wi ndow displa ys informati on about th e i2050 Diag nostic Utili ty, such a s the versio n [...]