Nortel Networks 6.1 manual

1-800-4 N ORT EL www.nortel.com/nors tar P0603544 02 Printed i n Canad a Norsta r and Mer idi an are trademarks of Nor tel Net w o rk s © Copyr ight Nor tel Netwo rks 2003 Compact ICS 6 .1 Sy st em Co or dina tor Gu id e[...]

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P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Table of Contents Gettin g started with Norstar 15 Us ing t his g u ide 15 Understandi ng p rogrammin g 15 Before y ou start 16 Wh at you’ll need to do progr amming 17 Using B uttons 17 Using the buttons under the display 20 The pr ogramming ove r lay 21 A map for workin g in prog [...]

iv / Ta ble of Con ten ts Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Answering calls at a prime telephone 46 Expandin g tele phone bu tton cap acity 47 Using a CA P module 48 Using a KIM as a central answ er pos ition 49 Release b utton 53 Hearing a id compatibility 53 Vi ew in g in f orm a ti on abou t a ca l l on th e disp l[...]

Tabl e of Cont ent s / v P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Changing hands free an s werback for a t ele phone 69 Turning Privac y on or off fo r a c all 70 Creating a conference by rele asing privac y 70 Making a call private 70 Checkin g call length us ing C all Duration T i mer 71 Disconn ecting by accident 7 1 Ma [...]

vi / Tab le of Cont ent s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Using the pre- recorded gre e t ings 91 Using customi zed gre etings for S ys tem Answer a n d CCR 91 Time av ai lab le for cust omized g r eetings 93 Recording c ustom iz ed greetings for System Answer and CCR greetings 94 Pr ogr amm in g o r chang in g CCR [...]

Tabl e of Cont ent s / vii P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de T ransf e rr ing a call 111 T ransf e rr ing e xtern al calls 1 12 Canceling a t ransf er 112 Using Cam p-on 114 Parking a c all 115 Retri e vi ng a parked call 115 Using Call P ark 1 16 Using Callback 117 Forw arding yo ur calls 119 Forwarding your calls t[...]

viii / Tab le of Cont ent s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Canceling a m essage you ha ve sent 1 3 3 Viewing your mes sages 133 Replying to a mess age 133 Removing i tems f rom your mess age list 134 Viewing mess ages you sent 134 Using Voice Call 136 Making a V oice Call 136 Ans wer ing a V oice Call without touch[...]

Tabl e of Conten ts / ix P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Busin ess S eries T erminals 151 Identifying t he telephon es 152 T7316E Busin ess S eries T er minal button d e faults 153 T7 316 Busines s Ser ies T er minal b utton d ef aults 155 M7310 te lephone button defaults 157 Default button assignments 1 6 1 Moving[...]

x / Ta ble of Conten ts Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 F eature notes 182 Usin g the Ho spitalit y featu res 185 Hospitality passwords 18 5 Desk pswd 185 Cond pswd 186 Room/des k informat ion 186 Programming room inf or mation 1 87 Using the roo m/set progr a mming 188 Program ming the alarm feature 190 Using the A[...]

Tabl e of Conten ts / xi P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Using the I-A T A with modems and fax machines 209 T rou bleshooting for the d evice attached to the I- A T A 209 ISDN 211 ISDN BRI 211 Line access from an ISDN te rminal 212 ISDN BRI features 212 Network Name Display for BRI 212 N am e and n um b er b lo c k[...]

xi i / Ta ble of Cont ents Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 T u rn ing S er vices on and off using feature codes 221 Vie wing the active Se rvices from a two -line di s pl ay telepho ne 222 Vie wing t he active Services from a one -line dis play telepho ne 223 Using passwords 225 Us in g a Ba sic p as s word 2 2 5 Ch[...]

Ta ble of C on ten ts / xi ii P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Maintaini ng security 238 Accessin g No rstar remotely over the public network 239 T o nes 23 9 Using Class of Service (COS) pa sswords 240 Genera l System featu r es 2 43 Disconn ect s u pervision 243 Hunt Groups 243 Internal num bers 243 Line a ssignme[...]

xi v / T able of Cont ents Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02[...]

P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de / 15 Getting sta rte d wi th Norstar Your Norstar digital key s ystem has many powerful features that can be customized to keep up with changes in your workp lace. Us i ng th is gu ide The person who is responsible for adding or moving t elephones or making changes to the system is c[...]

16 / Getti n g started with Norstar Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 You may want to further customize your sy stem. For example , you can change how s ome feature s work, or ada pt the system to ch an ge s in your of f ic e . P rogr amm in g al lo ws you to change settings that probably need to be updated regularly [...]

Gettin g started with N o rstar / 17 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Wh at yo u’ l l ne e d to do progr a mm in g Programming is performe d us ing a telephone that can show two lines of information on the display. Examples of telephones with two-line displays a re shown on page 17. You need a pr ogramming overl a[...]

18 / Getti n g started with Norstar Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Business Se ries T ermi nal T 7316E Norst ar two-li ne display telephones The next illustration numbers the buttons that are used for both day-to-day communication and programming on the T7316E telephone. M731 0 M7324[...]

Gettin g started with N o rstar / 19 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Bu s i ness S eri es Ter min al bu tton s s Display Sh ows instr uctions fo r everyday c alling as we ll as for programming. Displ ay butt ons Have a vari ety of uses . The current use is shown on the dis pl ay a bove each butto n. Dial pad Used f[...]

20 / Getti n g started with Norstar Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 This guid e shows t he icons for Busines s Ser ies Terminal but tons on the program ming tele phones. Your tele phone may have different labe ls, or the butto ns i n sl ightly d ifferent lo cat ions. Refer t o the t able below for com pa r abl e N o[...]

Gettin g started with N o rstar / 21 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de The pr og ra mm ing ov erl ay When you begin programming, a gr oup of buttons on the telephone become the buttons for moving thr ough programming headings and settings. The programming ove rlay is a paper cuto ut th at i s includ ed wi th th e P r[...]

22 / Getti n g started with Norstar Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Business Se ries T erminal w ith overlay Headi ng Back Show Next Headi ng Back Show Next Busin ess Se ri es Ter minal s Programming Rec or d Overlay placed over keys with indicat ors T7316E pro gramming set T7316 pro gramming set[...]

Gettin g started with N o rstar / 23 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de M-seri es terminal s o verlay Placin g the program ming ov erla y o n M-series termina ls Heading Heading Back Next Next Show Show Norstar Programming Overlay Heading Back Next Show Norstar Programming Overlay PO698666 Issue 02 Printed in Canada D[...]

24 / Getti n g started with Norstar Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 A m ap f or w o rk i ng in progr a mm in g The programming maps on page 25, page 26, and page 27 show the headings you see whe n you move through the display m enu after pressing and entering the password (t he default password is or ). The maps sho[...]

Gettin g started with N o rstar / 25 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Progr amming m ap (page 1 ) T e rmin als & Sets Show set Enter digi ts or pr e ss LIST . Capabilities F wd n o answe r Fwd to Fwd delay Fwd on bu sy Fwd to Fwd delay DND on busy Fwd to Handsfree HF answer b ack Pic k up gr p P age zone P aging[...]

26 / Getti n g started with Norstar Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Programming map (page 2) Lines Show lines ___ Enter digits or pres s LIST Name Serv ices Ringi ng serv ice Sched: Night Evening Lunc h Sche d 4 Sche d 5 Sche d 6 Off, Man ual , Au to Restrn se rvi ces S ched: N ight Evening Lunc h Sche d 4 Sche d 5 [...]

Gettin g started with N o rstar / 27 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Progr a mming map (pag e 3) St arting and en ding a sess ion As system coordinator, the first steps in making any c hange to the No rst ar sy s te m are al ways the same . Syst em Prg rmin g (cont i nued) Au t o Attendant Attd set Lang uage First/[...]

28 / Getting started wi th No rstar Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Endi ng a se ssion The system goe s ahead wit h any changes you make to programming as s oon as you move away from a setting, either by using the navigation butto n s or by pressing . You can se e if the c hanges you made to telephone programming ha[...]

Frequen tl y use d program mi n g op er ations / 29 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Frequently used progr amming operations The following sections highlight t he most f r equently used programming operations. To consult these or other programming operations, see either the T able of Contents or the Inde x . Cha ngi[...]

30 / Freq uent ly u s ed pro gra mm in g op erati on s Com pa ct ICS 6.1 Sys t em Coor din ato r Gu ide P060 35 44 02 In th is ex am p le, you are c han gin g t h e ti me to 1:30 p.m. Pre ss CHANGE . Pr es s t h e d ia l p ad b u t to n s to e nt er th e hou r. Use two di gits f or al l h ours. The clock on the display show s ei th er on e or tw o [...]

Frequen tl y use d program mi n g op er ations / 31 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de The clock controls t he schedules used for s ervice s such as r inging and routing se rvices. After a power f ailure, the clock is behind by th e length of time power was lost. For example, if the power is out for two minutes, the c[...]

32 / Freq uent ly u s ed pro gra mm in g op erati on s Com pa ct ICS 6.1 Sys t em Coor din ato r Gu ide P060 35 44 02 Choose a speed dial code Add o r change the teleph one numb er Select a lin e for th e s peed dial cod e Press ‘ th ree t im es . Press ≠ . Press . You can pick any s ystem speed dial code be tween 0 0 1 a nd 255 . Press ≠ . P[...]

Frequen tl y use d program mi n g op er ations / 33 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de If you assign a s pecific line to a syst em speed dial numb er, on ly telephones wi th an ap p e a ra n ce of tha t li ne can u se t h e sp e e d d i a l nu mbe r. Choose w hat shows up on the d isp lay Pr ogra m a na me fo r a spee[...]

34 / Freq uent ly u s ed pro gra mm in g op erati on s Com pa ct ICS 6.1 Sys t em Coor din ato r Gu ide P060 35 44 02 Cha ng ing t he name of a t ele phone Be gi n the pro gram min g sess ion Decid e the name you w ant t o g ive t o the sp e e d dial code. Pr ess t he n um eric d ial pa d but t on t ha t has the first let ter of the name unti l the[...]

Frequen tl y use d program mi n g op er ations / 35 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Chan ge t he na m e o f a t ele phone Press ≠ . Enter t he interna l number (DN) of the telephone or voic e mail ext ensio n. In this ex ample, t he DN is 21. If t he se t has already been gi ven a name , it a ppears a ft er DN: o[...]

36 / Freq uent ly u s ed pro gra mm in g op erati on s Com pa ct ICS 6.1 Sys t em Coor din ato r Gu ide P060 35 44 02 Ch an gi ng the na me of a l in e Be gi n the pro gram min g sess ion Chang e the n ame of a line Press . Press . Press . Press ‘ . Press ≠ . Enter the three- digit number of the line you wan t to name. In t his example, the lin[...]

Frequen tl y use d program mi n g op er ations / 37 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Mak ing ch ange s to Cal l Forward N o Answer Be gi n the pro gram min g sess ion Change wh ere a call goes wh en there is no answer Press ‘ to use the name you have ente red. Press to en d your session. You can press – onc e to[...]

38 / Freq uent ly u s ed pro gra mm in g op erati on s Com pa ct ICS 6.1 Sys t em Coor din ato r Gu ide P060 35 44 02 Cha nge th e n umb er of ti mes the tel ephon e rings befo re i t is forwarded Press ≠ . Press CHA NGE and e nter the int ernal numbe r whe re you want the ca lls to be sen t. In th is exam ple, the DN is 21. You can pr ess CLR to[...]

Frequen tl y use d program mi n g op er ations / 39 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Mak ing chan ges to Call Forw ard on Busy Begin the programming sessi on Chang e wher e a call goes when a telephone is busy Pre ss . Pre ss . Pre ss . Press ≠ . Enter the inte rnal number ( inte rcom number) of the tel epho ne ex[...]

40 / Freq uent ly u s ed pro gra mm in g op erati on s Com pa ct ICS 6.1 Sys t em Coor din ato r Gu ide P060 35 44 02 Making Change s t o Do No t Dis turb on Busy When you are on a call and a se cond c all come s in, your telephone rings softly to alert you t o the s econd call. You can turn this f ea ture on or off for each telephone. B egin the p[...]

Frequen tl y use d program mi n g op er ations / 41 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de For mor e information about Call Forward and similar s ettings, se e ‘‘ F orwarding your calls to with Nor star ’’ on page 119 . If t he se t has been g iven a name, it appears on th e d ispla y. Pre ss ≠ . Pre ss ≠ . Pr[...]

42 / Freq uent ly u s ed pro gra mm in g op erati on s Com pa ct ICS 6.1 Sys t em Coor din ato r Gu ide P060 35 44 02 Wh at wo uld you li ke to do ne xt? Some of the most common pr ogramming tasks are listed below. For a compr ehensive list of settings and instructions, s ee either the Table of Contents or the Index. Redire ct ca l ls coming in on [...]

P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de A nsw ering c alls Answ ering incom ing calls with Hu nt Groups Your Nors tar syste m all ows you to e s tabl ish Hu nt Groups in your sys tem. Hunt Groups are a g roup o f N orsta r set DNs t hat c an b e c all ed by a si ngle direc tory n u mber . The Hunt Grou ps f eat ur e ensu r[...]

44 / Answerin g cal ls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Lin e butt ons For each line a s signe d to y our tel e phone , one line bu tton i s a ssigned to t hat line . P ress the line butt on to select t he l ine yo u want to answer or use to make a call . Having s ev er al l ine b utt ons all ows yo u i mmed ia te ac[...]

Ans weri ng ca ll s / 45 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Ri ngs yo u may hea r The T73 16E telepho ne displ ays a se t of icons i n pl ace of flashing arr ows when it is co nnected to a s ystem with ve rsion 6.1 or newer soft ware. If you connect a T7316E te lephone to a system that is runni ng versio n 6.0 or prev[...]

46 / Answerin g cal ls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Sorting calls by distinctive ring patterns When l ines are c onf igur ed on your syste m , t hey c an be a ssig ne d one of fou r di stin ctive ri ng pa ttern s (DRP). T he default for all te lep ho ne s and lin es i s None, which is the lowe s t priori ty. Call[...]

Ans weri ng ca ll s / 47 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Displays Ex pandi ng tele ph one button c apac ity You can add addi tional memory but tons t o M7324 tel e ph ones usi ng a CAP modul e and to T731 6E telephone s using a KIM (key indica tor module ). If you a dd the modu le s wit hout i dentify ing them as C[...]

48 / Answerin g cal ls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Using a CAP module A ce ntral an s werin g positi on that uses a Norsta r M7324 tele phone and a CAP module is programmed as a CAP by your insta ller or cust omer servi ce repre s ent ative . It is b es t i f the CAP is the prime telephone and direct -di al tel [...]

Ans weri ng ca ll s / 49 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Moni tor ing tel ephon es wit h the C AP m odule The i ndica to rs ˆ be sid e intern al autod ia l butt ons on your CAP modul e show the st atus of Norstar tele phones. The in dicato r is on whe n the telep hone has: • an ac ti v e cal l • Do Not Dist ur[...]

50 / Answerin g cal ls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Norstar T 7316 E telephone w ith added KIM An ordinary KIM (OKIM) configura t ion does not h a ve any sys tem program ming. At e ach te lephone you ca n use the m emory progra mming feature to: • pr ovi de f ea tur e ac ces s ( Ref er t o ‘‘ Programming a [...]

Ans weri ng ca ll s / 51 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Cold st arting th e KIM If your KIM fai l s, or i f you want to era se prog ra mming on the KIM, there are two types of cold s tart . For bot h type s of cold s t arts : 1. Unplug and replug t he T 7316E lin e cable . The telephon e will resta rt and a ll t h[...]

52 / Answerin g cal ls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 • KIM mult i-modul e cold s tart If you want to cold star t a ll t he KIMs att a ched to your t e leph one, simul taneousl y press the top two butto ns on th e uppe r button set, a nd the bottom t wo buttons on th e lower butto n set, as shown i n the fo llowi[...]

Ans weri ng ca ll s / 53 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de 3. Pre ss ≠ . Show set: dis p l ay s. 4. Ente r the DN number of the T7316E whi c h is at tache d to the eKIM you wa nt to program , then pres s OK . 5. Pre ss ≠ . Ca pabil ities displ a ys. 6. Pre ss ‘ two times unti l U se r pr efe re nce s di s p l a[...]

54 / Answerin g cal ls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Vie wing in formati on about a c all on th e dis play If you s ubsc ribe to Cal l Display servi ces from your l oc al telephone comp any, one li ne of in formation a bout an ext ernal cal ler is di splayed after you a nswer. D epe nding on t he setti ng and the [...]

Ans weri ng ca ll s / 55 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Once you answer a call , new cal ls comi ng in on lines co nfigured wit h CLID to t elephones with C L ID allowed, pre sent t he pro mpt: Li neXXX Calling for two ri ng s, and then the CLID of th e call er wi ll dis pla y for th r ee se conds ( XXXXX ). If th[...]

56 / Answerin g cal ls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 M akin g Ca ll D isp lay i nfor mat ion ap p ear auto m atica lly at a tele ph one Each tel e p hone that rings for an e x ternal line ca n di splay Call Displ ay i nform ation for t hat li ne. A fte r th e call is a ns were d, Call D isplay in format ion is a l[...]

Ans weri ng ca ll s / 57 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Picking up a call ringing at another tele phone You can pick u p a cal l r inging at another telephone usin g Directed Pickup or Group Pic kup. Ans werin g any ring ing te lep hone us ing D ire cted Pic kup You can answe r any te lephone that i s ringing in y[...]

58 / Answerin g cal ls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 If ther e is more tha n one incomin g ca ll a t a telephone i n a p ic kup group, a cal l ringing on a n extern al line is a nswered f irst followed by c alls on th e pri me lin e and, finall y, cal ls on i nter nal l ines . Ch an gi ng a pic ku p gr o up f or a[...]

Ans weri ng ca ll s / 59 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de An swer ing a call u sing T runk Answer Press . The Trunk Ans wer feat ure allo ws you to answer a ringi ng c all anywhere in the s ystem from a ny telephone in the syst em. The line you are answe ring does n ot have to appea r o r r ing at the tele phon e yo[...]

60 / Answerin g cal ls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 An swe r D Ns an d A nswer k eys You can use an Answer DN butt on to monitor call s to another te lephone . The c alls th at come to the m onitore d telephone that provide an appearanc e on th e An sw er D N bu tto n are det er mi n ed by th e sy st em -w id e A[...]

Ans weri ng ca ll s / 61 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Creating a Conference C all You can ta lk to two pe ople at once. 1. Make sure you have t wo cal ls, one activ e and one on hold. 2. Pre ss . 3. Pre ss t he a ppropri ate button to re trieve the held c a ll ( this is auto m atic on the M7100 and T710 0 teleph[...]

62 / Answerin g cal ls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 On an M710 0 or T7100 tel e phone: 1. Pre ss , t o place o ne c al ler on ho ld. Pr es s aga in , to put th e cal ler you want to kee p o n hold . 2. Pre ss . The ca ll i s disconne cted. 3. Pre ss t o speak t o the remain ing party . In de pe nden t ly h ol di [...]

Ans weri ng ca ll s / 63 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Sp lit ting a conf eren ce You can ta lk with o ne person wh ile the other person is on hold. On a T 7316 , T7316 E, M7208, M73 10 or M7324 telephone : 1. Pr ess the l ine b utt on of the perso n you wan t to speak to. Th e o the r per son is aut omatica lly [...]

64 / Answerin g cal ls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Listening to a call as a g roup To al low people in your off ice to li sten in on a call using Group List e ning, press . Conti nue to speak to the ca ller th rough the telep hone handse t. The voice of the call er broadc asts thr ough the speak er on your t e l[...]

Ans weri ng ca ll s / 65 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Usin g ha ndsfr ee/mut e The ab ility t o use handsfre e ha s t o be turn ed on or off for eac h tel e ph on e. The ty pe of handsfree can be changed. S ee ‘‘ Changing handsf ree for a tele phone ’’ on page 68 . Hands free must be se t to Std or Auto [...]

66 / Answerin g cal ls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Mak ing c all s wi thout li fti ng th e handse t 1. Pre ss the handsf re e bu tton. If you do not have a prim e line assign ed to your tele phon e, press a line bu tton. T he int ernal m icr ophone a nd speak er are a uto mati cally turn ed on. Note: T he T 7316[...]

Ans weri ng ca ll s / 67 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Us ing ha ndsf ree On models with sepa rate han dsfree and mute butto ns: • Th e i nd i ca to r ne xt t o t he h a nd s fr ee butto n i s s ol i d when you h a nd s fr ee is acti ve and turns off when t he telephone is se t to ha ndset o r hea dset. • The[...]

68 / Answerin g cal ls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Cha ng ing ha ndsf ree f or a te lep hone You can pro gram the type of ha nds free used with e a ch te lephone . You n eed the pro g ramm ing t emplate f ound a t t he f r o n t o f this g u id e . Se e ‘‘ Gett ing sta rted with Norst ar ’’ on page 15 fo[...]

Ans weri ng ca ll s / 69 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de A handsfree / mute b utton is a utomatica lly assi gned to a Nors tar or B S T tele phone that is pro g rammed with ha ndsfree an d is always l oca ted i n the lo wer right- hand corne r o f the numer ic dialpad . For T 720 8 and T73 16 telep hones, this but [...]

70 / Answerin g cal ls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Turning P rivacy o n or o ff for a call Line s in your syste m can be confi gured to ha ve aut omatic privacy. If a l i ne is not pr og r am me d w ith p r ivac y , anyone wi t h t he line a s si gn e d t o th eir tel e phone c an joi n your call by press ing th[...]

Ans weri ng ca ll s / 71 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Checking call length using Call Dura tion Tim e r By pre ssing , you can s ee how l ong you sp e nt on you r last call , or how long y ou have been on your present cal l. Displays Disco nnectin g by acci dent If you a c cide ntall y drop the handse t back int[...]

72 / Answerin g cal ls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02[...]

P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Maki n g calls There are man y ways t o m ake a call , de pe nding on the progr a mming and th e typ e of call, as foll ows: • Pick up the han dset and dial . Th e No rs ta r syst e m supports three methods of dialing. See ‘‘ Chang ing how yo u dial your cal ls ’’ on page 7[...]

74 / Ma kin g calls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Wait f or the t elepho ne to be answered . If n o one answ ers, press LATER to use the Ring A gain (page 8 0) or Message (page 132) feature , or press PRIO RITY to make a pri orit y cal l. You can not use Ri ng Again on your current call. You can o nly use Ring Aga[...]

Making call s / 75 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Choosin g a line using a line button You ha ve one l ine butto n for e ach l ine a ssigne d to your te lephone. Pre ss the lin e but t on to s el ec t th e line you wan t t o a ns w er o r u s e to make a call. Having several line butt ons allo ws you i mmedia te a[...]

76 / Ma kin g calls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 code is used i n the same way as t he lin e pool access code, but you m ay nee d to dial fewer fol lowing nu mber s if the route is s et up to a utoma tica lly dial part of th e call numbe r. Your insta ller or c ustomer se rvice repre s enta tive programs t he li [...]

Making call s / 77 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Maki ng ca lls fr om an ISD N ter m inal ISDN ter minals do n ot have line keys or intercom key s a s do No rstar and BST t e leph ones. To m ake an outgoing cal l from an I SDN termina l, acc ess an e xternal l in e by enterin g a line pool co de or by using the A[...]

78 / Ma kin g calls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Us ing Pre -dial Pre -dial al lows you to ente r a tel ephone nu m ber, chec k it, then change it before actual ly making the call. Th e call is not dialed unti l you s ele c t a line or line pool, or pick up the hands et. You can p re -di al b oth exte rnal a nd i[...]

Making call s / 79 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Making a prio rity c all 1. Pre ss . 2. Wait for a connecti on, t he n speak. A person who receive s a p riority ca ll wh ile o n another call has ei ght seconds to a c cept or block the ca ll. For information about b locki ng calls , see ‘‘ Using Do Not Distur[...]

80 / Ma kin g calls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 You can make a p rior ity cal l only while yo ur telephone d ispla ys: Using Ring Again Use R ing Again when y ou call so meone on your Norsta r system and their tel e phone i s busy or there is no answer . Ring A gain ca n tell yo u when they han g u p o r ne x t [...]

Making call s / 81 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Displays You cannot use Ri ng Again on you r curr ent cal l. You ca n only us e Ring Again whi l e yo u have a busy signal on a n internal c a ll or l ine pool reques t, o r while an intern a l ca ll is ri nging. Press Y ES t o use Ring Again. Pr ess NO if y ou pre[...]

82 / Ma kin g calls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02[...]

P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Auto Attendant The built -in Auto At tendan t a uto matica lly ans wers and d irects incomin g cal ls, which can redu c e or elim inat e the wor kload for the p erson who ans wers inc oming ca ll s for an offi ce. The Auto At tendan t carrie s out thr ee tas ks: System Answer, Cus t [...]

84 / Auto A ttendant Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Custom Call Routing ( CCR) The job o f a nswer ing and trans fer ri ng cal ls can b e ta ken ov er by CCR. When someo ne c all s on line s monitore d by CCR, the syste m answers the cal l and plays a greeting you have recorde d. Call ers usi ng a to ne dial set ca[...]

Auto Atte n dant / 85 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de CCR b efore the tel ephones in the group t ha t a re prog ra mmed to forwa rd after t hree rings. A CCR ca ll i s for warded by Forward on B us y, the Cal l Forwar d fea ture code, and Callbac k programm ing . Be sure to keep t his in m ind when pro gramming th [...]

86 / Auto A ttendant Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 • Write down the greetings or scrip ts t hat y ou want t o rec o rd as the company g reeting and b usiness c losed gre etin g. Refer to e xamples in ‘‘ Rec ording custo m ize d gree tings fo r System Answe r and CCR greet ings ’’ on page 9 4. • Organi [...]

Auto Atte n dant / 87 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Be c aus e Sy st em An sw e r a ns w er s ca ll s a n d the n puts t h em on hold, th e fe atur e shoul d be tur ned off when no one is at the telephone to r etr ieve the ca lls . Turnin g CCR on or of f 1. Pre ss . The dis play s hows th e curre nt st atus of C[...]

88 / Auto A ttendant Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 5. Pre ss CHANGE and enter t he inte rnal number of the telephon e you want t o a ssi gn as the at ten dant telephone . Ch angi ng th e lan g ua ge fo r S yst em A nsw er a nd CCR The prog rammed greetin gs used wi th the auto atte ndant features a re avai lable i[...]

Auto Atte n dant / 89 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Setting ring delay before System Answ er takes a c all You need t he progr amming temp late f ound at th e fr ont of this gui de. See ‘‘ Gett ing starte d with Norst ar ’’ on page 15 for more i nformation . 1. Pre ss . 2. Pre ss (the d e fault Syst em Co[...]

90 / Auto A ttendant Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 If CCR is program med t o answe r the call in less than two ring s , the call inf ormat ion may n ot be ca ptured and for war ded t o tele phones i n the CCR group. Adding /removi ng t ele phone s fro m CCR gro ups The greeti ng you creat e for CCR tells a caller [...]

Auto Atte n dant / 91 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Using the pre-reco rded greetings Pre-rec orded gr eeting s are always used when the System Answer or CCR are tur ned on , even if you do no t c reate personali zed r ecordin gs. The pre- recor de d greet ings can be tu rned off (not era sed) and/o r replac ed w[...]

92 / Auto A ttendant Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 System An swe r on: Yo u h av e reach ed Blu eb i rd C onsu lti ng. A ll of our operato rs ar e busy . If you know the exte nsio n that you want , and are using a touch t one phon e, pleas e dial it now. Or, hold the line and your call wil l be answere d as soon a[...]

Auto Atte n dant / 93 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Time avai la ble for cus tomi zed gr eet ings You hav e a tota l of 96 se c onds of reco rding time to al locate to all greet i ngs. If you be gin by re c ording a 15-seco nd c ompany greet ing, there are 81 seconds avail able for the rema ining gr eeti ngs ( 96[...]

94 / Auto A ttendant Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Re cordi ng cu stomi zed greet ings for Syst em Answer and CCR greetings Both S yste m Answer and CCR m ust be turned off to use t his fe ature. The cus to mi ze d gre et in gs a re n o t a v ail ab le to S yst e m A ns wer an d CCR wh il e you ar e reco rdi n g. [...]

Auto Atte n dant / 95 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de greet ing, or Of f to t urn them of f. If your syste m does no t ha ve the capabil ity t o allow you to record your o wn versio n of t he sys tem greet ing (D, E, F, and G), you may select Sys to turn on the p re- recor ded greetings, or Of f to turn them off. A[...]

96 / Auto A ttendant Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Progr ammin g or chan ging CCR destinatio ns 1. Pre ss •°‹‹ and enter t he System Coor dinator pas sword (the de fault password is ¤‹fl›fl ). 2. Pre ss NE XT unt il t he dis play shows CCR tre e . The ch oi ces a re S HOW , EXIT , and PREV . 3. Pre s[...]

Auto Atte n dant / 97 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Time savers for mak ing ca lls Stori ng a n umber on a memor y button for Autodial You can pr og ram me mory b utt on s for one-t ouc h di ali ng of internal or exte rnal tele phone numbe rs. Butto ns use d for line s, answer DNs, o r handsfre e/mute cannot be u[...]

98 / Auto A ttendant Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 For th e M7100 or T7100 telephone, an ex te rna l a utodi a ler ca n be program med only b y us ing a line and not a line po ol. Usi ng inte rc om as th e li ne fo r A uto dia l If you press the button wi th the ∆ la be l as th e lin e f or an e x te r na l auto[...]

Auto Atte n dant / 99 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Using Last Number Redial Press to red ia l the last e x te rna l n u mb er you d iale d. Last Number Redia l records a maximum of 24 digits . Prev enting a te lephon e from us ing Las t Numb er Redial Las t N u mb e r Red ial c an b e rest r icted at i ndividual[...]

100 / Auto Atte ndant Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 5. Pre ss ‘ t hree time s. The displ ay shows Restrictions . 6. Pre ss ≠ twice. 7. Pre ss ‘ . The d ispla y shows All ow l ast no: . 8. Pre ss CH ANGE to choose Y (Yes) or N (No) . Displays Using Speed Dial Norst ar provide s two types of s pe ed d i alin g[...]

Auto Attendant / 10 1 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Cha ngin g and addi ng Sys tem Sp eed Di als Syste m Spe ed Dial codes are numbere d from 001 to 25 5. The s ystem coordi na tor assign s numbe rs t o Syst em Speed Dial codes for the en tire system . S ee ‘‘ Adding or changin g a system speed d ial ’’ o[...]

102 / Auto Atte ndant Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Maki ng a sp eed dial call You can q uickly dial exter nal telephone num bers that ha v e be en programm ed onto spee d dial codes . 1. Pre ss . 2. Ente r the appropr iate thr ee -digit sp eed d ia l code. Y ou have entered a code o utside the co de r ange (001 -[...]

Auto Attendant / 10 3 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Using Saved Number Redial You can s ave the number of th e extern a l call you are o n (provi ded you dial e d the c all ) so tha t you can c all it again la ter. Eac h tele phone can s ave one num ber at a time with Sa ved Number Red ial, not one number for eac[...]

104 / Auto Atte ndant Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 4. Pre ss ≠ . 5. Pre ss ‘ t hree time s. The displ ay shows Restrictions . 6. Pre ss ≠ twice. 7. Pre ss ‘ twice . The dis play shows Allo w sav ed no : . 8. Pre ss CH ANGE to choose Y (Yes) or N (No) . Displays You have saved a speed dial number t hat dis[...]

P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Handling many calls at once Using Ho ld You can te mporari ly suspe nd a ca ll by pressi ng . When a ca ll is o n hold , an in dic a t or flas hes o n al l telephones that have acce s s to t h e line. T he c all can be ret ri ev e d fr om an y o f the s e t el epho ne s. On the M7100[...]

106 / H andl ing m any c alls at on ce Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 3. Pre ss the line bu tton of the c all. You may hear i ndicati ons fro m the far end tha t you are on hold (for example , tones or music). 4. When t he pe rson you were t alkin g to returns you hear t h em thro ugh your teleph one speaker. Lift [...]

Hand li ng m any c al ls a t on ce / 10 7 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Using system-wide call appearance (SW CA) This featur e al lows a call to maintain an appea ranc e o n the S yst em Wid e Call Appearanc e (SWCA) butt ons to a group of us ers for the li fe of t he call. There are 1 6 S WCA c odes that can be[...]

108 / H andl ing m any c alls at on ce Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Each gr oup tel e phone must eit he r have a lin e appearanc e of t he ca ll co m ing in, or a free in tercom button to be able to re trieve a SWCA c all . The numbe r of S WCA keys that can be ass igned will depe nd on avail a ble buttons on the[...]

Hand li ng m any c al ls a t on ce / 10 9 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de SWCA indicators, call status states (auto assi gn) Out goin g cal l s When you make an outgoing ca ll usi ng the int ercom key on your tele phone, the ca ll i s a ut o ma ti ca ll y tra n s fer re d t o th e fir st a va il a bl e SW C A k ey [...]

110 / H andl ing m any c alls at on ce Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 No f ree c all keys If al l the SWCA keys are c urr ently occupi ed when a new c all com e s i n, you can sti ll put the call on H old. • If a SWCA key h as been freed up betwee n the tim e y ou ans wered th e cal l, and when yo u want to put t[...]

P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Tr ansf errin g c alls Using the transfer featur e Transfe r a llows you to direc t a ca ll to a tele phone i n your Norstar s yste m, within the Norsta r network, o r exte rnal to Norstar. Tr an sfer ring a cal l 1. Pre ss . 2. Call the pe rson to whom yo u want t o transfer th e ca[...]

112 / Transfe rring call s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Tr an sfer ring ex ter nal ca lls If an ex te rnal call i s t ransf erred to a bus y tele phone, or not a nswered after a few rings , the call automatic a lly rin gs again at the tel e phone from which it was tran s ferre d, and the di spla y indicat e s tha[...]

Transferrin g calls / 113 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Displays You are ta l king to the person you want t o transf er the ca ll to. Pre ss RETRY if you decid e to t ransfer the cal l t o someon e els e . Pr ess or JOI N to tran s fer th e c all . The pers on to whom you trie d to trans fer a cal l did not an sw[...]

114 / Transfe rring call s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Using Camp-on You can tra nsfer an ext ernal ca ll t o anothe r t eleph one, eve n if all its l ines are busy. 1. Pre ss . 2. Dial t h e number of the telephone you w ant to camp the call t o. Cam ped calls appear on a line button on the rec eivin g teleph o[...]

Transferrin g calls / 115 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Parki n g a c a ll Yo u ca n su sp e nd a c all s o t h at i t can be re tri ev ed f ro m any te le p hone in your sy stem. 1. Pre ss . 2. Us e the Pag e fe at ure ( ) or press PAGE to announc e the re tri eval co de di splay e d by your tele phone. Re trie [...]

116 / Transfe rring call s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Using Ca ll Park When you par k a call, th e system assi gns one of nine c odes for the retriev al of th e c al l. Th e se codes c onsi st of t h e Ca ll P ark p r efix, which may be any digit from 0 to 9 , plus a two-di git cal l numbe r betwe en 01 a nd 09[...]

Transferrin g calls / 117 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Displays Using Cal lback When you di re ct a call y ou have answere d to anot he r tel e phone, th e system mon itor s the cal l to mak e sur e it i s answ ered. If no o ne an swers th e call wi thin a set le ng th of ti me, th e syste m direc ts it b ack to[...]

118 / Transfe rring call s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02[...]

P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Forwarding your calls For wardi ng your ca ll s to wit h Norsta r Press and enter the numbe r of the intern a l tel ephon e to which you want your c a lls fo rwa rded. Use Line Redi re cti on to forward calls outs ide th e system. Line redire ction tak es p r ec eden c e ove r C all [...]

120 / For warding yo ur calls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Ove rr i din g Call Forwar d If you call s om eone who has the ir calls f orwarded to you, your call rings a t that receivi ng tel ephone e ven t hough that telephon e has been set to forward ca lls to you. Ch angi ng th e auto m ati c Call Fo rw ard set [...]

Forwar ding yo ur cal ls / 121 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Forw ard on busy Fo r w ar d on bu s y r e d ir e ct s your ca ll s to a noth er tele phone on your Nor star syste m whe n you are busy on a ca ll, o r when you h a ve D o N ot D i s tur b act i vate d at your t elephone. For st ep-by -step instru ction[...]

122 / For warding yo ur calls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Fo r w ar d on b u s y ta ke s p r i o ri ty o v er DND on B u sy . If a n exte rnal ca ll use s a targe t line , the c all is p rocessed a ccor ding to the programm i ng of t he targe t line. If the target l ine is busy, the caller m a y hea r a bus y to[...]

Forwar ding yo ur cal ls / 123 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Line Red irect ion Lin e Redi recti on allow s yo u to s end y our ext ern al cal ls t o a telephone outs ide the office. You may choos e to redire c t a ll y our extern al lines or only so me o f them. Line Redi recti on takes precedenc e over the Ca l[...]

124 / For warding yo ur calls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Ca ncel ing Lin e Redi rect ion 1. Pre ss . 2. Se lect t he l in es you no l o nger want t o be redire c ted. Allo wi ng a te lep hon e to redir e ct cal ls You can tur n the redire c t c alls featur e on and of f. You n eed the pro g ramm ing t emplate f[...]

Forwar ding yo ur cal ls / 125 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Turni ng t he r edirec t ring for a t eleph one on o r off You can program a telephon e to ring brie fly (200 mil lisec onds) whe n a call i s red ire cted on on e of its lines . You need t he progr amming temp late f ound at th e fr ont of this gui de.[...]

126 / For warding yo ur calls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Displays wh ile cancelin g r edirect ion Enter a vali d line pool access c o de. You have attempted to redirec t a line, but some one else has alr eady redirected tha t li ne. Press or OVERRIDE to over ride the previo us redire ction and redir ect the l i[...]

Forwar ding yo ur cal ls / 127 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de How Line Redir ecti on is dif fere nt fro m Call Forw ard Cal l Fo r war d fo rw ard s all ca ll s t hat a rr iv e at a p ar ticul a r telephone to anoth e r tele phone wi thin the Nor s tar sys tem or ove r ext e rnal ISDN l ines. Line R edirecti on re[...]

128 / For warding yo ur calls Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02[...]

P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Communicating in the offic e Pagi ng Paging a llows you to make a nnounce m ents ov er the Nors tar sys tem using the te lephone speakers, or your louds peak er system, i f one is availabl e . M aki ng a pa ge ann ou nc em e nt 1. Pre ss . 2. Ch oose a page typ e. Pa ge ty pes are: ?[...]

130 / C om muni cat i ng in the o ffi ce Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Act iva ti ng an d de ac tiv at ing t he ab ili ty to pa ge You n eed the pro g ramm ing t emplate f ound a t t he f r o n t o f this g u id e . Se e ‘‘ Gett ing sta rted with Norst ar ’’ on page 15 for more in formation. 1. Pre ss . 2.[...]

Com m uni ca ti ng in t he o ff i ce / 131 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de A zone is any group of sy stem t elep hones t hat you wa nt to group toget h er for pagin g, regardle ss of the ir locatio n. Your ins talle r programs whether a t one soun ds before a page begins, and the maxim um number of seconds a page c[...]

132 / C om muni cat i ng in the o ffi ce Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Us ing Page with ex tern al pagi ng equ ipmen t When you make a page tha t uses ext ernal paging equip m ent (ex ternal page or combine d page), the Long Tone s feat ure is automat ically activat ed for the ex te rn al pagi ng s yst em only. T [...]

Com m uni ca ti ng in t he o ff i ce / 133 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Can c eling a me ss ag e y ou have se nt 1. Pre ss . The displ ay shows Cancel for: . 2. Ente r the int e rnal numbe r of the pers on to whom you sent th e m essage . Vi e wing you r m essage s Yo u ca n r e ceiv e up to fou r m es s ag es f[...]

134 / C om muni cat i ng in the o ffi ce Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Rem ovi ng it em s from y ou r message list You can eras e a m essage wh ile you are v i ewing it in your mes s age list. I f the mess a ge i s from your voice me ssage cent er, t h is onl y erases the mess age notif icat ion a t your telephon [...]

Com m uni ca ti ng in t he o ff i ce / 135 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de You h ave tri ed to send a mess age to an invali d int er nal numbe r or to a telephon e that is out of ser vi ce. SH OW ap pears only if you have outstandi ng mes sages. Press SHOW to rev iew mess ages you have sent . Pr ess ADD to se nd a [...]

136 / C om muni cat i ng in the o ffi ce Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Using V oice Call You can make an announce ment or begin a convers ation thr ough th e spe aker of anot her tel e phone in the system. Maki ng a V oic e Call Press . Mutin g Voice Call tones When a v oice call begins a t your tele phone, you he[...]

Com m uni ca ti ng in t he o ff i ce / 137 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Prev enting Voice Cal ls t o y our t eleph one usi ng Voice Call Deny Press . Voice calls ring like regula r interna l call s. Your other ca lls pro c ee d n orm al ly . Cancelin g Voice Call De ny Press . Displays The line is o pen for you [...]

138 / C om muni cat i ng in the o ffi ce Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02[...]

P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Tracking your in coming calls Usin g Cal l Log Tel ephones ca n automa tica lly log Call Displ ay informati on for call s on an exte rnal line. The line must appea r on that te lephone but it does not ha ve to be a ringing line. If your s ystem i s eq uipped wit h the a ppropr iate e[...]

140 / T rack ing y ou r in comi ng call s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 To us e th e featu res on t he fo l lowi ng page s, your telephone m ust have sp ac es ava il abl e in i t s C a ll lo g . Yo u r i nstal le r or c us to m er ser vic e repre sent ative programs each tele phone with an approp riate number of s[...]

Tra cki ng y ou r i ncom ing ca lls / 14 1 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de De leti n g old log items (au t ob umpi ng) Your log has a set number of items t hat it c an hold. When it becomes full, new c a lls c annot be logge d. Whe n your log is ful l, Autobumpin g aut o mat ica ll y delete s the oldes t C al l Log[...]

142 / T rack ing y ou r in comi ng call s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 If you a c cide ntall y erase an item, you can re trieve it. 1. Pre ss or UNDO imm e d iat ely aft er ac cid en ta ll y e ras i ng an it em. 2. Pre ss to ex it . Mak i ng a call using C al l Log You m ay fin d i t he lpful to place c alls f ro[...]

Tra cki ng y ou r i ncom ing ca lls / 14 3 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de To e nter Ca ll L og u s ing your p assword 1. Pre ss t o enter Ca ll Log. If you have p rog rammed a pas sword, th e displ ay shows Pas swor d: . 2. Ente r your four -digit password . If yo u fo rge t y ou r Ca ll L o g pas s wor d , i t ca[...]

144 / T rack ing y ou r in comi ng call s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 The call er's numbe r is un avail able. _ i n di ca t e s a n e w it e m. ¯ indicat es t h at the call was ans wered . § i n di ca t es a lo n g di st a n ce ca ll. / in di ca t es t ha t th e s to re d n u mb e r has be e n shorte ned [...]

Tra cki ng y ou r i ncom ing ca lls / 14 5 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Usin g Voi ce mail If you subscr ibe t o a voice message servi ce outs ide y our office, you c an access that serv ice t hrough yo ur Norstar system. Your ins taller or customer ser vice rep resenta tive progr ams your Norst ar telephon e to[...]

146 / T rack ing y ou r in comi ng call s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02[...]

P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Customizing your telephone Findi ng out wha t a but ton do es usi ng Butt on Inqui ry You can check the function of any lin e, inter com, or pro g rammed button on yo ur teleph one by pre ssing . On t he M7100 or T7100 tele phone, Butt on Inquiry shows you r interna l number follow e[...]

148 / C ust om izing yo u r te le pho ne Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 2. Pre ss a number on the dialpad to choose th e contra s t l e vel you like bes t. On a two -lin e telephone , you can use t he UP an d D OWN disp la y bu tto ns t o ad just the cont ra st. The nu mb er of con tra st leve ls availabl e v ari e[...]

Cu s to m iz i ng yo u r t e l e ph o ne / 14 9 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Pro g ra mm i ng a f ea ture c ode onto a mem ory b utt on You can prog ram a feature code onto a memory butt on. In s ome c as es, pre ssing th e butt on a second ti me canc els the f eatu re. Pr og ra m mi ng f eat u re bu tt o ns Any[...]

150 / C ust om izing yo u r te le pho ne Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Displays The name of the feature assigned to a butt on is dis p laye d w hen y o u p r es s th e b u tton. SHOW appear s when there is more information avail able. Press or SHOW for a ddi tion a l info r ma tion . If you are check ing a speed d[...]

Cu s to m iz i ng yo u r t e l e ph o ne / 15 1 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de La be ling y ou r se t The Bus iness Ser ies Term inal s have labe l strip s that co me wi th each set. The Norsta r M-series telep hones ha ve indivi dual ke yca p labels. This secti on s uggest s the proc e ss for setti ng up the labe[...]

152 / C ust om izing yo u r te le pho ne Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 www.norte lnetworks.c om (Custom er Support/So ftware Distri bution, under Pr oduct Sel e cti on choose Deskto p Assis tant ). Nor star b utton caps • Unlabeled, clea r b utton caps with app ropriate gree n or gray pap er for t yping in line [...]

Cu s to m iz i ng yo u r t e l e ph o ne / 15 3 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de T731 6E Bu si ne ss S er ies Te rm ina l but to n defa ul ts The defaul t button assignm e nts for the T7316E Busi ness Seri es Te rminal (BST) depend on th e tem plat e applied. Refer t o your Programming Reco rds to ide ntify the curr[...]

154 / C ust om izing yo u r te le pho ne Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 T7316E BS T u pper butto ns (PBX tem plate) T7316E BST upp er b uttons (Hybrid tem plate) T7316E BST lo wer b u ttons (PBX and Centrex) 01 ∫Contrast 05 02 ∫ Show Time 06 03 07 ∫ Se nd Msg 04 08 ∫ Sp eed dial 01 ∫Contrast 05 ∫ Sa ved[...]

Cu s to m iz i ng yo u r t e l e ph o ne / 15 5 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de T731 6 B us ine ss S erie s T er min al b u tton def au lts The defaul t button assignm e nts for the T7316 Busines s Series Termina l depen d on t h e tem plate applied d uri ng start up. Refer to the Progr a mming Reco rd to id entify[...]

156 / C ust om izing yo u r te le pho ne Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 T7316 BS T lo wer buttons Button #/ Function Sq ua r e tem pl a te Button #/ Functi on 11 ∫Set 221 17 ∫ Set 22 4 13 ∫Set 222 19 ∫ Set 22 5 15 ∫Set 223 21 ∫ Set 22 6 01 ∫Line 1 06 ç 02 ∫Line 2 07 µ 03 ∫Ca ll Fw d 08 ≈ 04 œ[...]

Cu s to m iz i ng yo u r t e l e ph o ne / 15 7 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de M73 10 tel ephon e butt on def aults The defaul t button assi gnments for the M7310 tele phon e depend on the te mp l at e a ppl i ed . Th e e xc eptio n is the default numbering for the du al memory bu ttons. Refer to ‘‘ U sing But[...]

158 / C ust om izing yo u r te le pho ne Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 M7310 du al memo ry buttons M7 100 and T7100 te lephon e butt on def aults For f or the d e fault t emp late, t h e one pr ogr am mable butt on on t he M 7100 and T71 00 tel e phone is µ . *12 ∫Se t 233 13 ∫Set 221 *20 ∫Set 237 21 ∫Set[...]

Cu s to m iz i ng yo u r t e l e ph o ne / 15 9 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de M7 208 telep hone but ton de faults M7 324 telep hone but ton de faults Butto ns without a label are blank by default and c an be prog ramm e d as autod ial or feat ure butt ons. The M7324N te lephone ha s a two- line disp lay, three d [...]

160 / C ust om izing yo u r te le pho ne Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 M7324 N mem or y key assign ments Sq ua r e ∫Line 1 ∫Ca ll Fwd ∫Conf ∫Line 2 ∫Sp d Dial † ∫Line 3 µ ∂ ∫Line 4 ∫Sa ve No. œ Blank Bla nk ∫Vce Call Blank Bla nk π Blank Bla nk ∆ Blank Bla nk ∆ Hybrid PBX ∫Line 1 ∫[...]

Cu s to m iz i ng yo u r t e l e ph o ne / 16 1 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Def au lt bu tt on a ss i gn men ts Defaul t featu res are ass igned automatic ally to the progr ammable bu ttons on Norst ar tele phones and var y depending on the telephone. The defa ult fe at ure s ar e list ed in t he tab le s i n t[...]

162 / C ust om izing yo u r te le pho ne Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 M ov ing li ne bu t to ns You can move ex ternal line s t o differen t buttons on your telephone to arran ge your lines in the way that makes the most sens e to you. If you have a CAP, you ca nnot move inte rcom, answer keys or handsfr ee/mute [...]

Cu s to m iz i ng yo u r t e l e ph o ne / 16 3 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Ch an gi ng the ty pe of rin g You can choos e one of four di stinctiv e rings for your telephone. Th is makes i t easier to ide ntify y our tele phone in an open office. 1. Pre ss . 2. Pre ss , , , , o r NEXT . You he ar the se lected [...]

164 / C ust om izing yo u r te le pho ne Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02[...]

P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de U ser Pr ef er ences The Us er Prefere nces s e ction of pr og ramm ing a ll o ws y o u t o pro gr am memo ry buttons, spe ed dial codes and othe r se ttings for any N orstar or BST tel e phone on th e system. For example , an e mployee may want t o have the Do Not Dis turb feature p[...]

166 / User Prefere nces Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Use r Pref e ren ce s pr og ram mi ng is ava il ab le und e r U ser Pr efe renc es under th e headin g Termi na ls&S et s . Sub-headi ngs in User Pr eferences Ch an gi ng bu tt on progr a mmi ng Press ≠ at Bu tton p rgrmi ng . The displ ay shows t he numb[...]

User Prefer enc es / 16 7 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Inf ormation a bout indiv idual di splays you may s e e is describe d a t the end of th is s e ctio n. Ch an gi ng a U se r S p ee d Dial 1. Pre ss ≠ at User Speed D ial . The di s pla y shows th e number of s peed dial c odes th at are av ailab le. 2. Pre[...]

168 / User Prefere nces Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Ch an gi ng Cal l Log op ti on s 1. Pre ss ≠ at C all log opt’ ns… 2. Pre ss C HAN GE until y ou see the opt ion you wan t to use. See ‘‘ Ca ll Log op tions ’’ o n page 140 Ch angi ng ho w c alls are dialed 1. Pre ss ≠ at Di aling opt’ns… 2.[...]

User Prefer enc es / 16 9 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Displays There are 10 memor y buttons a nd 12 d ual memor y butt ons on t he teleph one you are viewi ng. Pr ess ‘ to begin lo oking at wh at i s on e ac h bu tton. A line ap pears on th e button. You cannot stor e a fe a tu r e o r numb e r o n it . A fea[...]

170 / User Prefere nces Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02[...]

P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Programming Hunt Gr oups The Hunt Groups feat ure al lows a group of Norst ar or Bus iness Series Termin a ls) BST tel ephones to be call ed b y a single di rector y number , ensurin g that cal ls are eas i ly rou t ed to the a ppropr iate gro up. Hunt Groups are use d in situat ions[...]

172 / Prog rammi ng Hunt Grou ps Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 • where a ca ll goes if all members are busy Note: Vi deophone s sh ould not b e p lace d in Hunt Gr oups . Hun t G roups all ow one B cha nnel conne c tion at a time and videophon es use two B cha nn e ls. Fe atures affe cted by H unt Gro ups i nclu[...]

Prog ramming Hun t Group s / 17 3 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Consu l t you r custome r se rvice re pre se ntati ve to dete rmine your Hunt Group n u mber range. No te : Y ou r sy s te m DN m us t be at le as t thr ee di gi t s l ong to allo w H un t Groups . You need t he progr amming temp late f ound at th e [...]

174 / Prog rammi ng Hunt Grou ps Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 5. Pre ss MO VE t o m ove an existi ng m ember to an other place wi thin the Hunt Group. The displa y shows the membe r number follow ed by an arrow. 6. Ente r the new p osition numbe r for the ext ensio n. 7. Pre ss to ex it o r ‘ to c onti nue pro [...]

Prog ramming Hun t Group s / 17 5 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Setti ng the di st rib ution m ode There are t hree modes of cal l distribu tion: • Bro a dcas t — rin gs e a ch telep hone in the group simulta neously. C a lls are ha ndled one at a time. Subsequent c alls are queued. As soon as a cal l is pick[...]

176 / Prog rammi ng Hunt Grou ps Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 5. Pre ss CH ANGE to se t th e mo d e: Se quent ial , Rotary , Br oadc ast . 6. Pre ss to ex it o r ‘ to co ntinue programming. Se tti ng the h unt d elay This s e tti ng allows yo u to program t he number of ri ngs the s ystem perm its at a Hunt Gro[...]

Prog ramming Hun t Group s / 17 7 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de 3. Pre ss ≠ . The d ispla y shows Me mber D Ns: . 4. Pre ss ‘ until the di s play shows If b usy: . 5. Pre ss CH ANGE to se t th e mo d e : Bu syT on e , Ov erf low , Que ue . 6. Pre ss to ex it o r ‘ to c onti nue programming. Progr ammin g th[...]

178 / Prog rammi ng Hunt Grou ps Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 6. Pre ss CH ANGE to change the overf low position. 7. Ente r the new o verflow posit ion. 8. Pre ss to ex it o r ‘ to co ntinue programming. Se tti ng the n ame This setting allows y ou to program the Hunt Gr oup nam e, su ch as SERVICE or S ALES. T[...]

Prog ramming Hun t Group s / 17 9 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de 6. Pre ss to ex it o r ‘ to c onti nue programming. Assigning a d istinctive ring pat tern to a Hunt Grou p You can assign distin c tive ring pa ttern s to your Hunt Gro up so t hat call s can b e ra ted in prio rity for the g roup. Th e se distinc[...]

180 / Prog rammi ng Hunt Grou ps Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Usin g Sil ent Mo nitor After you have the sil ent moni tor paramet ers s e t up, you wi ll be a ble t o use your S M supe rvisor two- line displ ay telephon e to mo nitor ext ernal Hunt group ca lls. Refer t o the Compact I CS Insta llatio n Guide for[...]

Prog ramming Hun t Group s / 18 1 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de W hile a c all is being mo n itore d, you can choose to: • move to anot her Hunt group member ( OT HE R ) • join the curren t convers at ion ( JO IN ) • ex it th e si l ent m oni tori n g ( EXIT ) When you jo in a moni tored cal l, you ca n cho[...]

182 / Prog rammi ng Hunt Grou ps Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Feat ur e no te s • You can only mo nitor extern al hunt group calls . • You must relea se al l calls on your su perviso r tele phon e b ef o r e you att e mpt to ru n a mon itoring sessio n. • The DN yo u choos e to monit or m ust be a des ignat[...]

Prog ramming Hun t Group s / 18 3 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de • Us i ng a h e ad se t a uto m a ti ca lly de f au l ts S il en t M o ni to r to m u te . T h is i s th e rec ommende d way of using t he Sil ent Mon itor featur e. • Messa ges rec eive d by th e supervi sor du ring a si lent mon itoring sess io[...]

184 / Prog rammi ng Hunt Grou ps Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02[...]

P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Using the Ho spita lit y feat ure s This sect io n desc rib e s th e Hospi tality Servi c es fe atur e w hich is u sed to adminis ter room and ala r m services in small t o mediu m-sized fac ilities suc h as ho te ls, motels , or hospi tals. There are t hree types of s ets t hat make[...]

186 / Us ing th e Hosp ita li ty fea ture s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 4. Pre ss ‘ until the di s p lay s hows Hospit alit y . 5. Pre ss ≠ . Desk p s wd: di splay s. (d efault i s 4 677) 6. Pre ss CH ANGE . Ne w p swd : displ a ys 7. En ter a ne w pas sw ord, th en pr ess OK . Con d pswd Change this passwor[...]

Us ing th e Hos pita lit y featu re s / 18 7 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Progr amming roo m inf ormat ion Use th is setting to ass ig n set DNs to a specifi c roo m. 1. Place the a ppropri ate progra mm ing o verlay on the s et y ou are us ing t o do programmin g. 2. Pre ss ( CONFIG). The displ a y shows Passwo[...]

188 / Us ing th e Hosp ita li ty fea ture s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 3. Pre ss (ADMIN). T he dis play shows Term ina ls& Se ts . 4. Pre ss ‘ until the di splay s hows Hospit alit y . 5. At t he Hos pital ity h e ading, pr ess ≠ unti l Serv ice tim e dis plays. 6. Pre ss ≠ . H our : 00 di spla ys. 7.[...]

Us ing th e Hos pita lit y featu re s / 18 9 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Sett in g the r oom cond ition You can use this f eatur e on a room set or ad minis tratio n set to: • set the room state to service done ( Srv c done ) • set the roo m sta te to Need s serv ice ( Ne eds s rvc ) • query the stat e of[...]

190 / Us ing th e Hosp ita li ty fea ture s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Programmi ng the alar m feature If you want to allow the room sets to program wake-up alarm s , there are a coupl e of progra m setti ngs tha t ne ed to be ente red. 1. Place the a p propriat e progr amming overl ay on the s et you a re usin[...]

Us ing th e Hos pita lit y featu re s / 19 1 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Us ing th e Admin ist ra tion se t to co ntrol a larm s Only a H osp itali ty Serv ices s et can use this alarm admini stra tion fea ture . This fea t ure is also ass ociat ed with a room number, and cannot be used on common set s . Use t [...]

192 / Us ing th e Hosp ita li ty fea ture s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Us ing th e alar m To set a n al arm on a digi ta l tele phon e: 1. Pre ss The dis plays shows Alr m:07 :00 OFF 2. Do one o f the follow ing: If the al ar m is co rr ec t, pr ess ON /O FF .T he set displ a ys: Alrm :07: 00a m ON . P ress D O[...]

Us ing th e Hos pita lit y featu re s / 19 3 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Turni ng o ff an alarm When the alar m rings, the user can release the ring by doing one of the followi ng, d ependin g on the ty pe of telephone in the r oom : Dig ital s et: Pres s a ny bu tton except . Analog set: Lift an d replac e the[...]

194 / Us ing th e Hosp ita li ty fea ture s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02[...]

P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Telephone features Installing Busi ness Series T erminals If you are connecting a Business Se ries Ter m inal (BST) for the first time, refer to t he followi ng illus trations as a guide . Installing th e Bu siness Seri es Ter minal connectio ns Installing to a de sk jack[...]

196 / Teleph o ne featu res Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Mou nt in g a B usi ness S er ie s Te rm in al on th e w all Mou nting a Business Seri es Term inal o n th e wall Inst all ing w ith out t he angl ed bas e[...]

Teleph one features / 19 7 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Mou nting a Bu sines s Ser ies Terminal using the stand Mount the telephone onto the s crews and slide it down . Mount th e stand as shown and inser t screw . Use t he screw that came wit h your ke ystat ion. Us e the key h ol e s l ots on the sta nd to mar[...]

198 / Teleph o ne featu res Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Ins tall ing Nors tar t el epho nes If you are connecti ng a Norstar telephone for t he first time, re fer to the illu s trat ions below and use a s a guidel in e. In st a lli n g a N or s ta r te lep ho n e Connect to jack wired from distribution block Con[...]

Teleph one features / 19 9 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Moun t ing a Norst ar tele ph one on t he wa ll 12 34 56[...]

200 / Teleph o ne featu res Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Naming a tele phone or a li ne You can a ssign names to iden tify ext ernal li nes, ta rget lines , and te lephone s as sig ned to s peci f i c pe opl e. Du r ing a cal l, the name (i f p r ogr am me d ) i s sho w n o n th e telephone d is p la y i ns te ad[...]

Teleph one features / 20 1 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Sto ppi ng call s from ring ing at yo ur telephone: Do Not Disturb (DND) Stopp ing cal ls Press t o stop call s from ringi ng at y our telep hone. Only p riority c alls ring at your te le phone . A line b utton flash es when you re ceive a call, but t he ca[...]

202 / Teleph o ne featu res Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Do Not Distur b prevents voice call s from alerti ng a t your telepho ne. Voice ca lls are p r ese nte d as n orm al i nte rc om c all s . Using Backgr ound Music Liste n to m usi c th rough your te lephone sp eake r b y pres s ing . Your insta ller or s er[...]

Teleph one features / 20 3 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Using the device attached to the intern al analog term inal adapter The in ternal analog termina l adapter (I-ATA) conne ct s a s tanda rd ana l og voice device t o your Compact ICS. T hese inc l ude s uch dev ice s a si ngle - line telepho ne or a data com[...]

204 / Teleph o ne featu res Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Call Forw ard ˚• › Cancel ˚£ › Dir ects y our ca l ls to anoth er t elep hone connect ed to your Norst ar syst em. Enter the f eatur e code followed by the int ernal number of the telephone to receive the fo rwarded call s. Call For w ard cannot be[...]

Teleph one features / 20 5 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Confere nce ˚• ‹ All ows you to estab lish a three- way confer ence bet ween you, one e xternal caller and on e intercom c alle r. To establish a confe rence call: • Make o r answer the first call. •E n t e r ˚¤ . This auto matica lly pu ts th e [...]

206 / Teleph o ne featu res Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Hold (cont i nued) Excl usive Hold ˚ •‡· Allows y ou t o pu t a n acti ve call on hol d and preve nts it from bei ng pi cke d u p f ro m oth er tele ph ones . Whe n T o ne s are tur ned on, a hel d call re minder t one is h eard on ex ternal ca lls on[...]

Teleph one features / 20 7 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Pr iorit y Ca ll ˚ •fl· All ows you to interrup t an internal c all in progres s on a Norst ar t elephon e u sing Voice Call Deny or Do Not Di stur b. The c alls at the telephone you are calling are automatically put on hold . Telep hones must be progr[...]

208 / Teleph o ne featu res Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Usi ng a d ata co m mun ication device wit h the I- ATA The in ternal ana l og terminal adapt er (I-ATA) can connect a data co mmuni cati on de vice such as a fa x mach i ne, mo dem or a nsweri n g mac hin e to the Compac t ICS. In some ca ses, these de vic[...]

Teleph one features / 20 9 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Progr ammin g answ ering ma chine s or modems t o an swe r cal l s auto mati call y The devi ce connecte d to the Compact ICS using the I-ATA can ring fo r an exte rnal line, or b e s et up to ring when Ringing Ser vice (Ni ght Se rvice) is turne d on. Cont[...]

210 / Teleph o ne featu res Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02[...]

P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de IS DN In te gr a te d S e rvi c e s Dig i ta l N et w o r k (I S D N) t ec h no l o gy pr o v i de s a fa st , acc urat e a nd reli able means of sendi ng and re ceiving d ata, image tex t and voice infor m atio n throu gh the tel e phone syste m . By using Basic Rat e Interface ( BR[...]

212 / I SD N Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Note: Syst em telephone feature s, oth er than Trans fer and Ca ll Forward All Cal l s, ar e not available t o ISDN term inals. In a ddition , you cannot retr i eve a p ar ked ca ll , or reac h a D ire ct - Dial set by u sing the D irect- Dial digi t from a n I S DN term [...]

ISDN / 213 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Consu l t you r customer servic e represe ntati ve t o dete rmine wh e ther or not this feature is c ompatibl e wit h your servi ce pr ovider. Na me and n umber b locki ng for BR I When a c tiva ted, al lows you to bl ock the outgoin g name and/o r number on a per-c all ba[...]

214 / I SD N Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Cal lin g th e num ber y our ca lls ar e for wa rde d to 1. Selec t a n ISDN line by selectin g a l ine button, a line p ool, or the hands free button, or by lifting the handset (if an ISDN line is your pri me lin e). 2. Cons ult your service pro vider fo r the a ppropria[...]

ISDN / 215 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de MC ID pr ompt s Net wor k Ca ll Di ver s ion ( pro file 2) This f eature i s a n etwork fu nc tion that al lows fo rwarding a nd redirect ion of calls outside the Norstar network wh en usin g an ETSI ISDN line. Fu n ctio n al i ty i s simila r to t ha t of Ext er na l Ca l[...]

216 / I SD N Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 ISDN applications ISDN terminal equi pm ent deli ve rs a wide range of powerful busin e ss appli c ati ons: Vide oconfe rencin g and vi deo tel e phon y Videoc onfere nc ing offer s inst ant visual and audio co ntact between dis tant parti e s us ing eith er studio-ba sed[...]

ISDN / 217 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Leas ed li ne ba ck up Esse ntial ba c kup for leas ed li nes ca n be provided usin g I SDN a s req uired, rathe r than dupli cating cost ly permanent leased li nes. LAN to LAN br idgin g Local ar ea ne twork (L AN) bridge/route rs a llow fle xible interconn e ctio n betwe[...]

218 / I SD N Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02[...]

P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de U sing S ystem fea t ures Using alternate or scheduled services The r e are th ree t ype s o f S e rv ic es t o ma k e y our No rst ar sy ste m h and l e ca lls differ ently on di fferent days and at different times of th e day : Ringi ng ser vice, Restr i ctio n ser vice and Rou ti [...]

220 / U s in g S y s te m fea t u re s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 alt e rnat e routes a re offere d only in the c ase where the original rout e is no t a vail a ble. R efer to the sect ion on least-co st rout ing in the Compac t ICS Installe r Gui de . Turn ing Se rvic es on and o ff The master co ntrol for how[...]

Using Syst em fe atures / 22 1 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de you decid e to run a ser vi ce on a schedu le, th e s yste m use s th e sta r t and stop tim es use d for that schedule. An ex amp le of how to t urn o n a S e rvice m an ually You ma y have Ringin g servic e (your night s ervice) set up to ru n accordi[...]

222 / U s in g S y s te m fea t u re s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 To tu rn on a Ser vice 1. Ente r the appropr iate feat ure co de f r om a co n t rol te lep hone. 2. Fo r Res tri ct io n a n d R out in g s er vic e you have to ent e r the Sy st em Coordin ator or Basic passw ord. 3. Pre ss NE XT to move thr ou[...]

Using Syst em fe atures / 22 3 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de View in g th e acti ve Ser vic es from a one-li ne disp lay t eleph one 1. Pre ss . The first active Service di s plays. 2. Pre ss t o m ove through the activ e schedule. 3. Pre ss to ex it . Displays You are vi ewing the active Ser vices . Press or NEX[...]

224 / U s in g S y s te m fea t u re s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Se rvices tha t ha ve be en t urne d on au to mati call y are indi cate d by an as teri s k (* ) be for e the n ame o n th e di sp lay . Y ou c an ne it h er man u al l y a cti vate nor canc el au to mati call y-schedul ed servi ces, al though yo[...]

Using Syst em fe atures / 22 5 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Using passwords Your passwo rds pr event unauth orized or unintent ional c hanges t o y our Norst ar syste m. T o keep your tele phone ser v ice secur e , d ist rib ute t he pas sword o nly to selec ted personne l or make use of th e ba sic password des[...]

226 / U s in g S y s te m fea t u re s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Ch an gi ng pa s sw ord s You n eed the pro g ramm ing t emplate f ound a t t he f r o n t o f this g u id e . Se e ‘‘ Gett ing sta rted with Norst ar ’’ on page 15 for m ore in formation. 1. Pre ss . 2. Pre ss (the d e fault System C oor[...]

Using Syst em fe atures / 22 7 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Hosp ita lity p as swor ds There are two passwords w ithi n the Hospi tality feature. One provi de s sec ure access to the admi nistra tion set for pr ogramming t he serv ice, a nd one provi des secure ac cess to a room conditi on settin g from each roo[...]

228 / U s in g S y s te m fea t u re s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Using special telep hones Direc t-dia l Yo u ca n re ac h th e dir e ct -d ia l te le pho n e by diali n g a s ing le d ig it . Th e dir ect - dial t el ep hone is us uall y in a cent ral loc ati o n, s uch as a a t ten d ant's des k. It is [...]

Using Syst em fe atures / 22 9 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Any numb e r of telep hones can be a ssigne d to call the direct -dial te lep hone. Hotline A hotline tel e phone c all s a preset internal o r extern al tele phone num ber when you pic k up t he ha ndse t (or pre ss the ha ndsfre e button ) . Byp a ssi[...]

230 / U s in g S y s te m fea t u re s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 1. Pre ss . 2. Pre ss (the d e fault System C oordinator password). 3. Pre ss ≠ at Term ina ls&S ets . 4. Ente r the i nterna l number of the telep hone yo u want to prog ram and press ≠ . The displ ay shows Capab ilities . 5. Pre ss ≠ [...]

Using Syst em fe atures / 23 1 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de indicator to the other two parties. See ‘‘ Us ing Silent M onitor ’’ on page 180. Using S et l o ck Set lock limi t s t he ways in which you can cust omiz e your tele p hone. Th e re ar e three le vels of Set Lo ck: Fu ll , Pa r tial , a nd No n[...]

232 / U s in g S y s te m fea t u re s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 6. Pre ss ≠ twice. 7. Use CH ANGE to selec t one o f the th ree o ptions: None, Partial and Fu ll . Using an au xiliary ringer An auxi liary ring er is a s epar a te de vice that has to be connec ted to Nors tar. Refe r to t he sec t ion on in [...]

Using Syst em fe atures / 23 3 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Using Host System d ialing sig nals You can acce ss host systems, such as priv ate branch ex changes (PBX) from Norstar by us ing host syste m si gnaling f eatures (also know n as end-t o-e nd si gnaling ). These feat ures eithe r s end a spe cial sign [...]

234 / U s in g S y s te m fea t u re s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Paus e The P ause f eatu re en ters a 1.5 -se cond dela y i n a dialin g seq u enc e on an e xte rna l l ine . Th is is o ft en re qui r ed f or s ig n al ing remo t e de v ic es, such a s ans wering machine s , or whe n re ach ing through to PBX[...]

Using Syst em fe atures / 23 5 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Displays Progr ammed Rele ase The Progra mmed Relea se fea ture p e rforms same func tion as in a pr og r a mm e d dial in g s eq uence. When the sys tem enco u nte rs Progra mm ed Rele a se i n a d ialin g se quence , it st ops dial ing and ha ngs up t[...]

236 / U s in g S y s te m fea t u re s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Wa it fo r Dial Tone Wai t for Dial Tone ca uses a seque nce of numbers to pause until dial ton e is present on t he line before co ntinuing to di al. T hi s is useful i f you mus t dia l a remo t e syste m an d t h en w ait fo r di al tone fro m[...]

Using Syst em fe atures / 23 7 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Using your Norstar system from an external loc ation You can use the l ines and some of th e f eatur es of a Norstar sy stem from outs ide the system. You can do this over the publ ic t elephone network whe n you are aw ay from th e of fic e, o r y ou c[...]

238 / U s in g S y s te m fea t u re s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Di rect inwa rd sy stem ac ce ss (D ISA ) C on tr o l acc e s s t o your N o rs t ar sy s te m with d ir e ct i nw a r d s ys t em ac ces s (DISA). Access t o your Norsta r system fro m the publi c telep hone net work shou ld a lways be contro ll[...]

Using Syst em fe atures / 23 9 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Ac cessi ng Norsta r remotel y ov er th e pu blic net work 1. Dia l the Nor sta r sy stem re mote acces s numbe r. 2. When you h ear a stutt e red dial t one , ente r your COS pa ssword . 3. Wait for the s yst em d ia l t one. If your s ystem use s Syst[...]

240 / U s in g S y s te m fea t u re s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Us ing Cl ass o f Servi ce ( COS ) pass word s Class o f Serv ice passw ords permi t cont roll ed a ccess to sy stem resour ces both by in ternal and remote users. Whe n you enter a Cl ass of Ser vice pas sword a t a te lephon e , the restrict io[...]

Using Syst em fe atures / 24 1 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de COS pass words allow you to defin e individ ual pas swords and deter mi n e the r e stri ct io n f ilt e rs , a n d re m ote p ac k age a ss ociated wi t h each . Displays Tip - If you use your Norstar sys tem from outside the office, you m ay have to e[...]

242 / U s in g S y s te m fea t u re s Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02[...]

P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Ge nera l Sy st em fea tur es The followi ng features a re ava ilable for the entire Nor s tar sy stem. Disconnect supervision When Di s conne ct Su pe rvis ion is ass igned to a l ine, the Norsta r sys tem mo ni to rs it to dete ct i f an e xt er nal cal le r h a ng s up. Th is al l[...]

244 / Ge neral Syst em fe atu res Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Line assig nmen t Any of the lin es in your s ystem can b e assigne d to any of yo ur telephones. Your insta ller or c ustomer se rvice repre s enta tive assi gns l ines t o tel e phones in Con figurati on pro gramming. Lines ca n be assigned to appe [...]

Gen era l S yst em fea tur es / 24 5 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Line pools A line pool a llows each te lephone a ccess to extern al lin e s from a group (or pool) of e xternal l ines . You can a cce ss such l ines by pressing an in terco m button and enteri ng a line pool access code, a dest ination c ode that[...]

246 / Ge neral Syst em fe atu res Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Ther e is no ha ndsf re e bu tton on t he se telep hones. When appl icabl e , s pecia l ins tructi ons f or the telepho nes are incl uded w ith e a ch fe ature de scripti on. Mem ory buttons Memor y button s are t he butt ons with indicator s on the M[...]

Gen era l S yst em fea tur es / 24 7 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Pri me li ne Your telep hone can be progra m med to sel e ct a n intern a l or ext e rnal line or a line pool au tomatical l y wheneve r y ou lift the han dset or press the hands free but ton. This is your prime line. Private lines A private lin e[...]

248 / Ge neral Syst em fe atu res Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02[...]

P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Troubleshooting Usin g the alarm telephone An alarm te lephone displa ys Norst ar syste m alarm cod es, should they occur . Alar m telephon es are Norst ar tele phones or Busine s s Seri es Termin al s wit h two-li ne di splays that are speci fically ass i gn ed by the i nstal ler to[...]

250 / T rou bl esh ooti ng Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Test i ng t he t ele ph on e di sp lay Use a display t est if y o u suspect that o ne of the indicator s on the telephone is not working . 1. Pre ss . T he display shows Dis play t est . 2. Pre ss TEST or to go ah ead with a di splay test . 3. A dju s t t he[...]

Tr oubl esh ooti ng / 25 1 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de 3. Pick up the han dset and listen. You should hear dial ton e through th e hands et at a maximum volum e. The volum e is reset to maximum o nly while the test is going on . Pre ssing any b utton or hanging up ends th e test. Test in g th e tele pho ne he a[...]

252 / T rou bl esh ooti ng Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02[...]

P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de C ommon feature dis plays You may see the fol lowing disp lays when you use a featu re. Someo ne is al ready usi ng progra mming, or the fe a tu r e y ou ar e t ry i n g t o us e is not c o m pa t ible with the con figurat ion o f t he t elephone o r line. You have tri ed to us e a f[...]

254 / Commo n fe ature displays Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 You have receiv ed a Ring Again offer for a call to an inter nal telephone. Press the f l ashi ng internal li ne bu t ton or YES to cal l the number again . On M710 0 or T7100 telephones, just l ift the handset. Other wise, press NO or w a it 30 seco nd[...]

Co mmon feature displays / 25 5 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de Yo u a r e r e ce i vi ng a p rio r it y ca l l . If you ar e on anothe r call, inf orm the person you are speak ing to that the ca ll is about t o be p ut on hold. Pres s the fl ashing li ne indic ator of the prio r ity c all or wait until the cal l c[...]

256 / Commo n fe ature displays Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 All t he l ines or l ine p oo ls avai lable to the tel ephon e are in use. This display a lso appe ar s when you have t ried to dial an ext ernal numbe r or use a f eature t hat c onflicts with the li nes, l ine p o o l s o r p r i m e l i n e u s e d b[...]

P060 35 44 02 Com pa ct I CS 6. 1 S yst e m C oord i nato r Gui de In dex Sy mbol s § Long Distan ce symbol 253 Autobum ping canceling # 815 141 using 815 141 autodia l button extern al *1 97 , 99 internal *2 97 Backgr ound Music canceling # 86 202 turning on 86 202 Button Inquiry * 0 103 , 147 , 243 , 249 Call Duration T imer 77 71 Call Forward c[...]

258 / Index Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Line Red irection canceling #84 124 using 84 123 Mess age canceling 133 sending 132 viewing ones y ou s ent 134 viewi n g 133 Page combined zone 129 external zone 129 internal zone 129 using 115 , 117 , 129 Pass wo rd Basi c 29 , 225 Call Log *8 5 143 Sy stem Coordinator 2[...]

Ind ex / 25 9 P060 35 44 02 Com pa ct I CS 6. 1 S yst e m C oord i nato r Gui de ‡ Wait fo r Dial T o ne s y mbol 236 A access Class o f Service 240 external line s 245 Norstar from outside the syste m 237 remote 239 using a COS 238 using a DISA 238 Access denie d 253 ADD 246 administration password ( see System Co ordinator password) administrat[...]

260 / Index Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 programm ing 97 storing nu mber on a m emory button 97 using Last Number Redial 100 Autodial full 98 automati c Call in for m at ion 56 Call Log 139 dial 77 Handsfree 68 Hold 105 release of a line (see Disconnect S upervision) Automati c Call Back, ISDN terminal feature 21[...]

Ind ex / 26 1 P060 35 44 02 Com pa ct I CS 6. 1 S yst e m C oord i nato r Gui de TAP 52 te st in g 249 , 250 using a line button 75 using butt ons 17 volume control 20 bypassing a Hotline telephone 229 C call ways to mak e a 73 Call 221 ? 254 Call bloc ked 79 Call Display i nfo rmation 54 Call Duration T imer 71 Call Forward ATA feat ure c ode 204 [...]

262 / Index Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Cancel denied 134 CAP answering c alls 48 DID 48 monitoring calls 53 moving butt ons 162 prime telephone 48 sending m ess ages 132 telephon e 48 CCR (see Custom Call Routing) central a nswering p osition sending m ess ages 132 telephon e 228 using 48 centr e x templ ate T7[...]

Ind ex / 26 3 P060 35 44 02 Com pa ct I CS 6. 1 S yst e m C oord i nato r Gui de Dial voice c all 13 7 dialing automati c dial 77 direct extens ion 85 options 168 pre-dial 78 saved number 103 stan d ard dial 77 switching fr om pulse to tone 236 dialing modes 77 dialing signal Link 233 Long T ones 234 Pause 234 Program med Rel ease 235 run/stop 23 5[...]

264 / Index Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 programm ed features 149 Ev ening Sched 224 Exchanged 162 Exclusive Ho ld 79 , 106 Expensive ro ute 74 extended, an sw er button 60 external page 129 external access to Norstar 237 external autodial programm ing 97 external Call Forward (see Line Redirection) external call[...]

Ind ex / 26 5 P060 35 44 02 Com pa ct I CS 6. 1 S yst e m C oord i nato r Gui de Restr i cti on service 219 Ring Again 80 ring type 163 Ringing service 219 Routing service 219 Saved Numb er Redial 103 sending m ess ages using display 132 Set Lock 231 Speed Dial 10 0 Sys tem Answer 86 Test a Telephone 249 – 251 Time and Date 225 Trunk Answ er 59 U[...]

266 / Index Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Hospitality 185 , 187 hospitality password 227 host system signaling Link 233 Pause 234 Program med Rel ease 235 run/stop 235 Wait for Dial Tone 236 Hot line bypassing 229 setting up the telepho ne 22 9 Hunt Groups 38 , 40 , 41 , 43 , 58 , 60 , 78 , 80 , 83 , 105 , 116 , 1[...]

Ind ex / 26 7 P060 35 44 02 Com pa ct I CS 6. 1 S yst e m C oord i nato r Gui de IS DN applications 216 – 217 capacity 211 equipme nt 216 – 217 In te rn e t a c c ess 21 7 K KI M buttons on eKIM 52 cust omizi ng 52 using 49 L LAN access 216 LAN b ridge 217 LAN ro uter 217 language changing on th e display 14 8 , 168 choice for Auto Attendant 88[...]

268 / Index Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Long Tones 234 Long Tones 235 Lunch Sched 224 M M7100 telephone 98 button de faults 158 Button Inquiry 147 Call Con ference 61 Call Park 115 Call Q ueuing 254 Call Transfer 113 cam p ing a call 114 , 115 Conference Call 62 Conference Call on hold 62 Hold 105 Incoming Li ne[...]

Ind ex / 26 9 P060 35 44 02 Com pa ct I CS 6. 1 S yst e m C oord i nato r Gui de telepho ne stat us 80 transferred calls 117 Move l ine from 162 Move l ine to 162 movi ng telepho nes 200 music, background 202 mut e assign bu tton 69 button p ositioning on s ets 161 indicators 67 muting voi ce c all tones 136 N names spelling ou t 33 Network Call Di[...]

270 / Index Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 Paging ALL 131 Pagi ng busy 131 Park denied 117 Pa rked c a ll 254 Pa rk ed on 117 parking a call retrieving 115 Parking full 117 password 185 Basi c 165 , 225 Call Log 142 – 143 changing 225 Class o f Service 240 clearing Cal l Log 226 cond pswd 227 desk pswd 22 7 Hospi[...]

Ind ex / 27 1 P060 35 44 02 Com pa ct I CS 6. 1 S yst e m C oord i nato r Gui de System S pee d Di al 31 ti me a nd da te 29 telepho nes Call Forward 37 , 40 changing n umb er of ring s before forwarding call 38 changing t he name of a telepho ne 34 Do Not Disturb 201 Do Not Disturb on Busy 40 progr amming basics administrat ion program ming 16 Bas[...]

272 / Index Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 redialing external num ber 99 Redir by 126 Redirect ring programm ing 125 Redirect ½ denied 126 redirection loops 127 refusing to answer s ec ond ca ll 201 Re le ase a cal l 115 Rel ease a call 255 Re le ase b ut to n 19 , 53 icons 20 Relea se cal ls 255 releasing from co[...]

Ind ex / 27 3 P060 35 44 02 Com pa ct I CS 6. 1 S yst e m C oord i nato r Gui de Sched 5 224 Sched 6 224 schedule d services 219 securi ty recommen dations 238 syste m 237 Se lect a lin e 75 , 102 Se lect li ne out 126 Se lect li ne( s) 126 Send me ssage? 75 Service M odes (see S ervices) Service M odes ON 224 Service Sc hedu les Evening Sc hed 224[...]

274 / Index Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 T T7316 Bus iness Seri es Terminal button de faults 153 T7316 t elephone splitting a Conferen ce Call 63 T7316E TAP 49 TAP answering c alls 49 prime telephone 49 telephon e 49 using 49 ta rg e t lin e 244 changing t he name 200 tele co mmu tin g 216 telephon e alarm 249 at[...]

Ind ex / 27 5 P060 354 4 02 Com pa ct ICS 6. 1 Syst e m Co ord in ato r Gu i de remote ac cess t ones 239 voice call 136 Tones (A TA feature code) 208 tr ac ki ng in co min g c al l s Call Lo g 139 transfer ( s ee C all Transfer) Transfer denied 114 tr ansferri ng calls 11 1 Callback 117 Custom Call Routing 84 parking a call 11 5 using Cam p-on 114[...]

276 / I nd e x Com pa ct IC S 6.1 Sys t em Co ord ina to r Guid e P060 35 44 02 V videocon ferencing 216 VIEW 246 viewi n g active Serv ices 222 Call Lo g 141 messa ges 133 , 134 Vo ice C all 136 – 137 Vo ice ca ll 137 voic e ma il accessi ng y our Norstar syst em 145 using Call Forward 122 volu me bar 247 control 247 W Wait for Dia l Tone 236 wa[...]

Backup pr og ramming o verl ays / 277 P060 354 4 02 Back up prog rammi ng ove rlays Heading Back Show Next Heading Back Show Next Business Ser ies Ter mina ls Pr ogr ammi ng Record T7316 E T7316 Heading Back Show Next Nor star Pr ogr am min g Ove rlay[...]

Aft e r you have fin i shed progr ammin g, store your Nors tar Programm i ng Overla y in the sl ots provided on the back cover. Apr è s avoir termin é la progra mmatio n, r angez la gril le Norst ar dans les fentes pr é vues à ce t effe t à la fin de ce gui de . Cuan do haya t erminado de p rogramar, ins e rte en es ta s ran u ras su P la n ti[...]