LOREX Technology LH010 ECO BLACKBOX SERIES manual

www .lorextechnology .com DIGIT AL VIDEO SUR VEILLANCE RECORDER LH010 ECO BLACKBOX SERIES Copyright © 2012 Lorex T echnology Inc. Instruction Manual English V ersion 1.0 THE ECONOMICAL SOLUTION TO PROTECT YOUR HOME OR BUSINESS RET AIL INDUSTRY BUSINESS BUSINESS HOME OUTDOOR[...]

Thank you for purchasing the ECO BlackBox Se ries Digital Video Surveillance Recorder. This manual refers to the following models: • LH014 (4-channel) • LH018 (8-channel) • LH016 (16-channel)  For the latest online manual, download s and product updates, and to learn about our complete line of accessory produc ts, please visit our website [...]

NEED HELP? CONT ACT US FIRST 2 Easy W ays to Contact Us Please make sure to register your pr oduct at www .lorextechnology .com to receive pr oduct updates and technical suppor t. DO NOT RETURN THIS PRODUCT TO THE STORE AUG 22 2012 - R13 Nor th America: C ustomer Ser vice (for warranty matters) : 1-888-425-6739 (1-888-42-L OREX ) T ech Support (for[...]

AUG 22 2012 - R13 NECESIT A A YUDA COMUNÍQUESE PRIMERO CON NOSOTROS BESOIN D’ASSIST ANCE? COMMUNIQUEZ D’ABORD A VEC NOUS 2 façons simples de communiquer avec nous : En Amérique du Nord : Ser vice à la clientèle (pour tout ce qui concerne la garantie) : 1-888-425-6739 (1-888-42-LOREX) Soutien technique (pour les questions d’ordre techniqu[...]

AUG 22 2012 - R7 LOREX IS COMMITTED TO FULFILLING YOUR SECURITY NEEDS • W e have developed user friendly products and documentation. Please read the Quick Start Guide and User Manual before you install this product. • Consumer Guides and Video T utorials are available on our web site at www .lorextechnology .com/support • If you require furth[...]

AUG 22 2012 - R7 LOREX SE COMPROMETE A SA TISF ACER SUS NECESIDADES EN SEGURIDAD LOREX S’ENGAGE À RÉPONDRE À VOS BESOINS EN MA TIÈRE DE SÉCURITÉ ESTE PRODUCTO PUEDE EXIGIR UNA IN- ST ALACIÓN PROFESIONAL CE PRODUIT PEUT NÉCESSITER UNE INST ALLA TION PROFESSIONNELLE • Nous avons conçu et développé une documentation et des produits extr[...]

v Important Safeguards In addition to the careful attention devoted to quality standards in the manufacture process of your product, safety is a major factor in the design of every instrument. However, safety is your responsibility too. This sheet lists important information that will h elp to ensure your enjoyment and proper use of the product and[...]

vi Installation (Continued) 10. V entilation - Slots an d openings in the c ase ar e pr ovi ded f or ventilat ion to ensu r e r eliable op eration of the product and to pr otect it from o verheating. These openings mu st not be bl ocked or c ov er ed. The openings sh ould ne ver be bl ocked by plac ing the pr oduct on a bed, sofa , rug, or other si[...]

vii This product has been certified and found to comply with the limits regulated by FCC, EMC, and LVD. Therefore, it is designated to provide reason able protection against interference and will not cause interference with other appliance usage. However, it is imperative that the user follows the guidelines in this manual to avoid improper usage, [...]

viii Features Digital Video Recorder Featur es • H.264 video compr ession 1 • Real time r ecor ding: 8/16ch: (360 x240)/ 4ch: (720x2 40) r esolution • Pentapl ex operation - View, Rec or d, Playback, Back Up & Remotel y Control the system simultaneousl y • 24/7 100% Duty cycl e har d drive pr e-install ed • PTZ camer as supported (RS4[...]

ix TABLE OF CONTENTS Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 DVR Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Front Panel (All Models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

x Recording Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Playback and Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Using the On-Screen Playba ck Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

xi System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Changing Date Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Changing Time Format . . . . . . . . . . . . . . . . . . [...]

xii Configuring System Record ing Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Configuring Basic Network Settin gs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Configuring the System Substrea m . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70[...]

xiii Step 2 of 2: Configuring Lorex Mobile Ec o . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Connecting to the DVR through the Dev ice List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Enabling APN on Your Blackberry . . . . . . . . . . . . . . . . .[...]

xiv[...]

1 Getting Started The system comes with the following components: 12V DC POWER SUPPLY INSTRUCTION MANUAL QUICKSTART GUIDE DOCUMENTATION CD USB MOUSE ETHERNET CABLE REMOTE CONTROL (may not be exactl y as shown) DVR (DIGITAL VIDEO RECORDER) HARD DRIVE SIZE, NUMBER OF CHANNELS, AND CAMERA CO NFIGURATION MAY VARY BY MODEL. PLEASE REFER TO YOUR PACKAGE [...]

2 DVR Overview Front Panel (All Models) 1 IR Sensor: I R re ce i v e r fo r t h e re m o t e c o n t ro l .  LED Indicators: • PWR: Powe r L ED. • HDD: Har d disk activity LED. 2 USB P ort : Connect a USB mouse (included) or USB flash drive (not included) f or data backup or firmwar e updates. 4-Channel 8-Channel 1 Video Input : Connect BNC [...]

3 3 Audio Input: Input f or 1 RCA audio-enabl ed camera (not included). 4 Audio O utput : Output for 1 RCA audio channel (e.g. speak ers). 5 VGA : Connect a VGA monitor (not included) to view the syst em interf ace. 6 LAN : Connect a CA T 5 R J45 Ethernet c able f or loca l and r emote connectiv ity . 7 USB P ort : Connect a USB mouse (included) or[...]

4 Basic Setup Step 1: Connect the BNC Cameras • Connect BNC cameras to the Vide o In ports on the r ear panel of the DVR. Step 2: Connect the Mouse • Connect a USB mouse (included) t o one of the USB ports on the D VR. Step 3: Connect the Ethernet Cable • Connect an ethernet cabl e (included) to the LAN port on the r ear panel of the DVR. Con[...]

5 Step 4: Connect the Monitor • Connect a VGA cabl e (not included) from the VGA port to the monitor . Step 5: Connect the Power Adapter and Power on the DVR • Connect the included power adapter to the DC 12V port. Connect the other end of the po wer adapter to a wall sock et or a surge pr otector . • 16 -channel models only: T urn the power [...]

6 Basic Setup Default System Password & Port Numbers • The system r equir es a user name and pas swor d to log in to the syst em remotely using a comput er or mobil e de vice. • ALL the sys t em port numbers bel ow must be port f orwar ded on your r outer t o log in to y our system o ver the Internet or an int ernal network (LAN). Local DVR[...]

7 Basic Setup Connecting Cameras Test the cameras before permanent installation. Plan where you will route the wiring for the camera and where you will aim the camera. Installation Tips • Mount the camer a wher e the lens is away fr om dir ect and intense sunlight. • Plan your cabl e wiring so that it does no t int erfer e with power lines or t[...]

8 Basic Setup Connecting BNC Cameras to your DVR 1 Connect the mal e power connect or on the BNC e xtension c abl e to the f emal e power connector on the c amera. • Connect the BNC connector to the camer a. 2 Co nnect the femal e power connector on the BNC e xtension cabl e to the power adapter . 3 Co nnect the BNC connect or to one of the Video[...]

9 Mouse Control Mouse Control The DVR is designed for mouse navigation. To use a USB mouse (included), connect the mouse to a USB port on the DVR. 1 Use the mouse buttons to perform the f oll owing: • Left-Button : Click to sel ect a menu option. During live viewing in Split-scr een View, doubl e-click on a channel to view the sel ected channel i[...]

10 Remote Control Remote Control You can also control the DVR using the included remote control. 4 & 8-Channel Remote Control 1 Number Keys (1-9) : Pr ess to sel ect the desir ed channel in F ull-scr een View . • : In Live Viewing Mode, pr ess to open Split-scr een View . Pres s r epeatedl y to swit ch bet ween split-scr een viewing modes. ?[...]

11 Remote Control 16-Channel Remote Control 1 REC: P re s s t o re s u m e re co rd i n g a f t e r re c o rd i n g h a s been stopped. • SEARCH : Pr ess to open the Sear ch menu. • Number Ke ys (1-0) : In Live Viewing Mode, pr es s to open the desir ed channel in F ull-screen view . Pres s 1+0 f or channel 10, 1+1 f or channel 11, etc. • 0 :[...]

12 Using the On-Screen Display Using the On-Screen Display Use the system’s graphical on-screen display to navigate menus and configure options and settings. 1 Dat e & Time : Displays the date and time on the system. 2 Record Status : Displays the curr ent rec or ding status of the syst em: C =continuous (normal re c o rd i n g ) ; M = m o t [...]

13 Using the On-Screen Display Using the Menu Bar The Menu Bar allows you to access the Main Menu and control basic functions of the DVR. To access the Menu Bar: 1 Right-click or move the mouse cursor to the bott om of the scr een to ac ces s the Menu Bar . Menu Bar Icons • Main Menu : Opens the Main Menu. • Lock : Click t o Lock the Main Menu [...]

14 Using the On-Screen Display Using the Virtual Keyboard and Mini-Keyboard You can input numeric or text values using the on-screen virtual keyboard. You will need to use the Virtual Keyboard when entering your User ID and Password. The Virtual Mini-Keyboard is used to input numeric v alues, such as the time and date. To use the Virtual Keyboard: [...]

15 Using the On-Screen Display Using the Zoom Mode (4/8-Channel Models Only) Zoom Mode allows you to zoom in on an im age while viewing your cameras live. This can be useful if you want to get a closer look at a situation. To use the Zoom Mo de: 1 In Live Viewing Mode, sel ect the channel you want to zoom in on in full-scr een (doubl e-click the ch[...]

16 Using the On-Screen Display Using Picture in Picture (PIP) Mode (4/8-Channel Models Only) Picture in Picture (PIP) Mode allows you to view one channel in full-screen while viewing up to two other channels. To use Picture in Picture Mode: 1 Rig ht-click to open the Menu Bar and select th e PIP1X1 button ( ) or PIP1X2 button ( ). PIP1X1 shows 1 ch[...]

17 Setting the Date and Time To set the date and time: 1 Right-click or mov e your mouse t o the bottom of the scr een to open the Menu Bar and click the Main Menu button ( ). 2 Cl ick System. 3 Co nfigur e the f oll owing: • Dat e : Click inside the field and enter the month, date, and y ear . • Time : Click inside the field and enter the time[...]

18 Configuring Daylight Savings Time (DST) If your region observes Daylight Savings Time (DST), follow t he instructions below to configure your DVR to automatically update the time when the clock updates. To enable auto matic DST adjustments: 1 Cl ick the DST Setup button. 2 Co nfigur e the f oll owing: • Day light Saving Time : Select Enabl e .[...]

19 Setting the Date and Time Using a NTP Server to set your System Time A NTP (Network Time Protocol) server syncs yo ur system time with an online time server. Lorex provides a free NTP service that allows your DVR to automatically update the time for Daylight Savings Time. NOTE: A c ons tant Internet c onnection is r equir ed to use the NTP f eat[...]

20 Recording Recording By default, the system is set to immediatel y record video from connected cameras in Continuous Recording Mode. • Recording—Continuous : Normal, c ontinuous r ecor d ing You can set the system to stop recording once the hard drive is full, or to continually record by overwriting previously recorded data. For more details,[...]

21 Playback and Ba ckup Playback and Backup You can view and back up recorded video on the system through the Search Menu. To playback a specif ic date and time: 1 Rig ht-click to open the Menu Bar and click the Recor d Sear ch button ( ). The Recor d Sear ch tab opens. 2 Co nfigur e the f oll owing: • CH : Select the channel you wish to sear ch.[...]

22 Playbac k and Ba ckup To search for recorded footage on the DVR: 1 R ight-click to open the Menu Bar and click the Recor d Sear ch button ( ). The Recor d Sear ch ta b opens. 2 Configur e the f ollowing: • CH : Sel ect the channel you wish t o sear ch. Select All to sear ch all channels. • Se ar ch Date : Enter the month, dat e, and year you[...]

23 Playback and Ba ckup Using the On-Screen Playback Controls 1 Move the mouse slightl y to display the on-scr een playback contr ols. Y ou can also use the playback contr ol buttons on the r emote contr ol or front panel of the system. 2 Click t he playback contr ols to play, pause, f ast forwar d, re wind, and sl ow down playback. 3 Dr ag the sli[...]

24 Playbac k and Ba ckup 5 Click Sear ch . A list of videos populate in the window . 6 Click  to scr oll through the list of videos. The videos ar e named by time . Videos ar e "pack ed" into 15 minute - 60 minut e incr ements. 7 Click the BAK checkbo x beside the video you wish to back up. 8 Click Bac kup . W ait for the backup to [...]

25 Playback and Ba ckup 3 F ollow the on-scr een instructions to ins tall A VI Generator . To start the AVI Generator: 1 Doubl e-click the AV I G e n e r a t o r shortcut on the desktop ( ). 2 Cl ick Open and then loca te the back ed up video fil e on your har d drive. 3 S el ect the desir ed file f ormat (.264 , h.264, A ll Fil e) that you wish to[...]

26 Managing Passwords Managing Passwords When you first startup your system, you are technically logged in as the ADMIN (system administrator) account. The system supports the following account types: • ADMIN —sys tem adminis trator: has full c ontr ol of the system, and can change both administrator and user pass wor ds and enabl e/disable pas[...]

27 Managing Passwords 4 Configur e the f ollo wing: • User Name: Enter the desir ed admin user name. • Pa ss word En able : Select Enabl e to enabl e syst em passw or ds. • Pa ss word : Enter your desir ed passwor d. • Co nfirm : Re-enter the passwor d. 5 Cl ick Appl y to save your settings . Adding Users You can allow multiple users to log[...]

28 Managing Passwords 4 Sel ect the menus and channels the user will have ac ces s to: 5 Click Appl y to save your se tt in gs. 6 Configur e the f ollowing: • Use r Name: Enter the desir ed user name. • Use r En abl e: Sel ect Enabl e to enable the user acc ount. • Pa sswo rd Ena ble : Sel ect Enabl e or Disable to enabl e or disable the syst[...]

29 Using the Main Menu Using the Main Menu To open the M ain Menu: • Right-click to open the Menu Ba r and click the Main Menu button ( ). NOTE: If pas swor ds are enabl ed on the system, you n eed to ent er the 6-digit numerical pas sword to open the Main Menu. 1 Di splay : Configur e display options (e.g. c a mera c o l or settings, camer a tit[...]

30 Using the Main Menu Display The display menu allows you to configure camera image settings and video output settings. Tip: If you want to apply settings to all channels, use the "C opy To" drop-down menu, and select All . Click the Copy button to copy the setting across all channels. Configuring Custom Channel Names 1 Sel ect the Live [...]

31 3 In the Cov ert dr op-down menu, sel ect Enabl e . 4 Cl ick Appl y to save your settings . Configuring the Time and Recording Time Display To add/remove th e time stam p in the system display: 1 In the Live Time and Recor d Time dr op-down menu, select Enabl e or Disable . 2 Cl ick Appl y to sav e your settings . Configuring Sequence Time Seque[...]

32 Using the Main Menu BNC mode is sel ected, the mouse cursor appears on the BNC monit or . To adjust the video margin: 1 Click the Ou tput tab. 2 Click the Margin bu tton. 3 Dr ag the slider s to the l eft or right to adjust the Left , Right, T op, or B ottom Mar gin. 4 Click Appl y to s ave y our settings and click OK to c onfirm. Adding Privacy[...]

33 Using the Main Menu Record The Record menu allows you to configure recording settings, such as the recording resolution, recording schedule, and audio record ing. Configuring Pre-recording Settings 1 Sel ect the Rec Par a tab. 2 In t he Channel dr op-down menu, sel ect the desir ed channel you wish to c onfigur e. 3 In t he Pr eRec or d dr op-do[...]

34 Using the Main Menu 5 (Optional): Use the bottom Copy and Copy To drop-do wn to c opy the r ec or ding schedul e to a specific channel or all channels. Click Copy to copy the schedule. 6 Cl ick Appl y to save your settings . Enabling Audio Recording Audio-capable cameras are required (not included) for audio recording. To enable audio recording:[...]

35 Using the Main Menu Search The Search menu allows you to search for saved video on your system for playback and backup. Searching for Video on the System 1 In the main menu, click Search , or click the Sear ch Menu button ( ) in the menu bar . 2 In the CH dr op-down menu, select the channel you wish t o sear ch or select All to sear ch all chann[...]

36 Using the Main Menu Backing up Video Files You can back up video files on your USB flash drive. To back up video files: 1 Pe r for m a s ea rch. 2 Insert a blank USB flash drive int o one of the USB ports. 3 Click on the desir ed date you wish to back up. 4 Cl ick the Backup button. A list of fil es appears in the Log menu. 5 Click the checkbo x[...]

37 Using the Main Menu Using the Log Search A log search allows you to search system event logs. To perform a Log search: 1 Cl ick the Log tab. 2 Co nfigur e the f o llow ing to perf orm a Log sear ch: • Log T ype : Sel ect the log type y ou wish to sear ch under . Choose fr om Alarm (i.e. motion events), Operation (i.e. Configuration changes, Se[...]

38 Using the Main Menu 4 Right-click until you ex it all menus. Y ou will be pr ompted to r estart. Enabling Auto Port Forwarding Auto Port Forwarding allows the DVR to open required ports on your router. This feature only works on certain router models. If the Auto Port Forwarding feature does not work on your router, it is recommended to use the [...]

39 Using the Main Menu Setting up Email Notification The system can send email notifications when it detects motion. To set up email notification: 1 Cl ick the Email tab in the Network menu. 2 F r om the Email dr op-down menu, select fr om: • Default : Uses the Lor ex email server t o send out alarm notific ations. This is the r ec ommended sel e[...]

40 Using the Main Menu To configure mobile connectivity settings: 1 Cl ick the Mobile tab. 2 If you want to change the user name and passw or d used to c onnect to the DVR using a mobil e devic e: • Under Us er Name , enter a new user name. Under Pass word , enter a new passwor d. • By default, the user name is admin and the pas swor d is 0000 [...]

41 Using the Main Menu Alarm The Alarm tab allows you to configure Motion Detection settings. Configuring Motion Detection Configure motion settings to determine the area you wish to monitor for motion events, and the outcome if a motion event occurs. To configure motion settings: 1 Se lect the Motion tab. 2 Co nfigur e the f oll owing: • Channel[...]

42 Using the Main Menu Device The Device menu allows you to configure hard drive and PTZ settings and format a USB flash drive (not included). • F or details on connecting PTZ c ameras (not included), see “ Appendix B: Connecting a PTZ Camera” on page 100 . Configuring Hard Drive settings To format th e hard drive: 1 Se lect the HDD tab. 2 Cl[...]

43 Using the Main Menu System The System tab allows y ou to configure the system time and user accounts. • F or instructions on how to set the syst em time, including how to setu p automatic Daylight Savings Time adjustments or NTP, see “Setting the Date and Time” on page 17 . Changing Date Format You can change the way the system displays th[...]

44 Using the Main Menu Viewing System Information • Click the Info tab. Advanced The Advanced menu allows you to update system firmware, load system defaults. Configuring the "Auto Reboot" feature Auto Reboot allows the syst em to restart during a specified time and date. Restarting the system every so often ensures system stability. To[...]

45 Using the Main Menu Upgrading the System Firmware Firmware upgrades can provide improved functionality to your DVR. When firmw are upgr ades become available, you can download them for free from www.lorextechnology.com . To upgrade the syst em firmware: 1 In y our web br owser, visit ww w.lorext e ch n o lo gy .co m and sear ch for the model num[...]

46 Using the Main Menu 7 Right-click until you have e xited all menus. The DVR pr ompts you t o r estart. Restarting or Shutting Down the DVR To restart or shut down the DVR: 1 Rig ht-click to open the Menu Ba r and click the Main Menu button ( ). 2 Cl ick Advanced . 3 Cl ick Reboot or Shut Down . 4 F ollow the on-scr een instructions to r est art [...]

47 Setting up your DVR for Remote Connectivity Setting up your DVR for Remote Connectivity The system features a built-in browser-based software that allows you to access your system remotely over your local area network (LAN) or over the Internet using Internet Explorer ® (PC) or Safari ® (Mac). There is also a client software for PC provided on[...]

48 Setting up your DVR for Remote Connectivity Accessing your DVR within a Local Network (LAN) You can connect to your DVR through Internet Explorer through the local area network (LAN). It is recommended to confirm connectiv ity over a local network before setting up your DVR for Internet connectivity. NOTE: T o compl ete the s teps bel ow, your c[...]

49 Setting up your DVR for Remote Connectivity 2 Write down the IP Addr ess and HTTP P ort number of the DVR. • A l ocal IP l ooks something like this: 192.168.5. 1 1 8 . N o t e t h a t s i n g le d i g i t n u m b e r s a p p e a r a s thr ee digits. F or e xampl e, "005" is the same as "5". • Write down the port number be[...]

50 Setting up your DVR for Remote Connectivity 3 An attention bar pr ompts you to inst all Acti veX® plug-ins. Y ou must ins tall the Activ eX® plug-in to connect t o your DVR. Click inside the attention bar, and sel ect Install this Add-on for All Users on This Computer to install the plug-in. • If you ar e connecting using Internet Expl or er[...]

51 Setting up your DVR for Remote Connectivity 3 Click Download to do wnload the plug-in f or Saf ari. 4 Click t he downl oads button ( ) on the top-right corner of Saf ari. Right-click Surveillanc eClient.dmg in the downl oads list and sel ect Open . A web plugin folder appear s. 5 Doubl e-click Surveillanc eClient and f oll ow the on-scr een inst[...]

52 Setting up your DVR for Remote Connectivity Step 1 of 4: Port Forwarding You must port forward the HTTP, Client, and Mobil e ports (def ault: 80, 9000, and 10 25 ) on your router before you can remotely connect to your system. There are several methods to port forward your router: • Use the Lor ex Easy Connect Auto Port F orwarding Wizar d (PC[...]

53 Setting up your DVR for Remote Connectivity 2 The My Lor ex ac count l ogin screen opens (if you ar e alr eady logged in, skip to s tep 4). Cr eate a new acc ount or log into an e x isting ac count. T o cr eate a new acc ount, fill in the r equir ed fields on the right and click Create Ac co unt . 3 Cl ick Wa r r a n t i e s to r egister y our p[...]

54 Setting up your DVR for Remote Connectivity 5 Under Y our Addr es s, sel ect an addr ess or click Enter a New Addr ess to cr eate a new addr ess. Fill in your addr ess inf ormation and click Cr eate Addr ess . 6 Fill in t he warranty r egistration f orm with your pr oduct and pur chase details. Check the stick er underneath y our DVR f or the Pr[...]

55 Setting up your DVR for Remote Connectivity 7 A page pops up t o pr ompt you to r egister your pr oduct for Lor ex DDNS. Clic k Set Up a New DDNS . 8 Co nfigur e the f oll owing: • Pr oduct W arranty: Sel ect the product warranty y ou cr eated in the pr evious steps. • Devi ce Name: Enter a name f or your de vic e. Y ou can ent er your nam e[...]

56 Setting up your DVR for Remote Connectivity • URL Reques t: Ent er the web site addr ess that will be used to connect t o your Lor ex pr oduct. F or exampl e, if y ou enter tomsmith , the addr ess to ac ces s your video will be  http://tomsmith.l or exddns.net 9 Click Save to r egister your pr oduct for DDNS. A conf irmation email will be s[...]

57 Setting up your DVR for Remote Connectivity Step 4 of 4: Enter the DDNS Address into the Browser NOTE: Please all ow 10~15 minutes for the DDNS server s to updat e with your new DDNS addr ess befor e attempti ng to connect. To access your DVR remotely, enter the DD NS address that you created earlier into Internet Explorer (PC) or Safari (Mac). [...]

58 Lorex Client 11: Client Software fo r PC Lorex Client 11: Client Software for PC Lorex Client 11 is a client software for PC that allows you to connect to your DVR on a PC and view your cameras from anywhere in the world. NOTE: Bef or e y ou can c onnect to y our DVR o ver the Int ernet, you must c ompl ete port f orwarding and DDNS setup. F o r[...]

59 Remote Viewing Interface Remote Viewing Interface Upon login, the Live tab opens. The Remote Viewing interface is the same on PC or Mac. 1 Navigation Tabs : A llow s you to a ccess th e fol lowin g ta bs : • Liv e : W atch live video. • Playback : View saved video foot age. • Remote Setting : Configur e system and networking options. • L[...]

60 Remote Viewing Interface 3 Viewing options : • : Click to open all connect ed channels. • : Click to cl ose all connected channels. Note that the sys tem continues to r ec or d when you cl ose channels r emotely . • : Pr evious page. • : Next page. • : Click to open the sel ected channel in full scr een view . • : Click to sel ect th[...]

61 Remote Viewing Interface 2 A pop-up window opens on the bottom l eft corner of the window . Click Preview to view the image or Fo l d e r to show the image in the save f older . If you receive an error taking a screen shot: Y ou may r eceiv e an err or when taking a scr e en captur e. This is caused by an Int ernet Expl or er security setting. T[...]

62 Remote Viewing Interface To show or hide video in the main video window: 1 Cl ick beside the channel number to show a channel. Click again t o hide the channel. Adjusting Sub-menu Options The sub-menu option gives you quick access functions such as viewing video bit rate, and viewing video in its original aspect ratio. To open the sub-menu: 1 Ri[...]

63 Remote Viewing Interface 3 Sel ect the desir ed save dir ectory, and then click OK . 4 Cl ick Save to sa ve you r ch an ge s. Changing the Format of Recorded Video (PC Only) You can change the format of recorded video saved using Remote Surveillance. This allows you to directly backup footage from your DVR as an .avi file. This does not affect t[...]

64 Remote Viewing Interface Configuring PTZ Settings The system supports remote PTZ cont rols for compatible PTZ cameras (not included). • F or details on connecting PTZ c ameras t o your sys tem, see “ Appendix B: Connecting a PTZ Camera” on page 100 . To control the PTZ settings on the DVR: 1 F r om the Live tab, double-click to sel ect the[...]

65 Remote Viewing Interface Video Playback Video playback allows you to watch video that has been saved in the DVR’s hard drive. To playback video: 1 Cl ick the Playback tab . 2 In the cal endar window, click the desir ed month, year, and date. 3 Under the Ty p e dr op-down menu, sel ect the desir ed r ec or ding type you wish to s ear ch for (Co[...]

66 Remote Viewing Interface Video Playback Controls Configuring Display Settings 1 Click the Remote Setting tab, and then click Display>Live. Playback windo w Scr een Captur e Play Pause Stop Video slider Step Fo r w a rd • Step F orward : P lays video fr ame by fr ame. C lick th e Step F orwar d button to advanc e the video by 1 frame. • Vi[...]

67 Remote Viewing Interface 2 Configur e the f ollo wing: • Channel : Sel ect the channel you want t o modify . • Name : E nter the channel name if you want to r e-name the channel • Po s it io n : Select the position of wher e the title appears in the channel. • Cov ert : Enable or Disable cov e r t re co rd i n g . C o v e r t re c o rd i[...]

68 Remote Viewing Interface Configuring Recording Parameters To configure system recording parameters: 1 Cl ick the Remote Setting tab, and then click Rec o r d>Rec Par ameters. 2 Co nfigur e the f o llowing: • Channel : Sel ect the channel you wish t o configur e. • Rec or d : Select Ena bl e or Disable to start or stop syste m recordin g. [...]

69 Remote Viewing Interface 3 Click the r ecor ding grid, and sel ect the type and duration of r ecor ding. 4 (Optional) Use the top Copy and Copy T o drop -down to c opy the rec or ding schedule t o a specific day or all days. Click Copy to c opy the schedul e. 5 (Optional) Use the bottom Copy and Copy T o drop-do wn to copy the r ecor ding schedu[...]

70 Remote Viewing Interface Configuring Basic Network Settings The basic network menu allows you to configure the network protocol type (DHCP or Static), UPnP and mobile phone login information. To configure basic network settings: 1 Cl ick the Remote Setting tab, and click Ne two rk. 2 Co nfigur e the f ollo wing un der Basic Configuration: • Ty[...]

71 Remote Viewing Interface 2 Configur e the Substr eam settings: • Channel : Sel ect the channel y ou wish to app ly the settings t o. • Resolution : S e le c t t h e d e s i re d re c o rd i n g re s o l u t i o n . • F PS (Fram era te ) : Select the desir ed rec or ding frame rate. Note that higher fr ame rates r equir e gr eater bandwidth[...]

72 Remote Viewing Interface • SSL : Select ON/OFF t o enabl e/disabl e Secur e Socket Layer pr otoc ol. • SMTP P ort : Enter y our SMTP addr es s. • SMTP Serv er : Enter y our SMTP Server . • Sender Email : Ent er the sender email addr ess. This c an be any addr ess of your choic e. • Sender P asswor d : Enter your email server’ s passw[...]

73 Remote Viewing Interface Configuring DDNS Settings To configure DDNS settings: 1 Cl ick the Remote Setting , and click DDNS. 2 Co nfigur e the f oll owing: • DD NS : Select Enabl e or Disable . • In the Se rv er dr op-down menu, select L OREXDDNS . • Do main Name : Enter your Domain name/URL Reques t from the confirmation email that was se[...]

74 Remote Viewing Interface • Buzzer : Select OFF t o disabl e the buzzer when the sys tem detects a motion ev ent or sel ect the duration of the buzzer aft er the system detects a motion e vent. • Fu l l S c re e n : Select the checkbo x so that the channel goes into full scr een mode when motion is detected. • Ena bl e Rec or d : Select to [...]

75 Remote Viewing Interface Configuring Hard Drive Recording Mode To configure the hard drive recording mode: 1 Click the Remote Setting t ab , and click De vice>HDD . 2 In the Overwrite dr op-down menu, sel ect Auto to enabl e the har d drive to r ecor d in loop mode. Loop mode all ows the sys tem t o r ecor d c ontinuousl y . When the har d dr[...]

76 Remote Viewing Interface 2 Configur e the f ollo wing: • Channel : Sel ect the channel that the PTZ camer a connects t o. • Pr otocol : Sel ect the pr otocol of the PTZ camera *. • Baud Rate : Sel ect the baude r ate of the PTZ camera*. • Data B it : Select the dat a bit rate of the PTZ c amera*. • Stop Bit : Sel ect the s top bit r at[...]

77 Remote Viewing Interface Configuring System User Accounts You can add user accounts on the system. To configure the user accounts menu: 1 Cl ick the Remote Setting tab, and click Sy stem>Use rs . 2 Co nfigur e the f o llowing: • Click the desir ed user y ou wish to c onfigur e (i.e. user1). • User name : Enter the desired user name. • P[...]

78 Remote Viewing Interface Viewing System Information To view system information: 1 Cl ick the Remote Setting tab, and click Sy stem>Inf o . Upgrading System Firmware To upgrade the system firmware, download the latest firmware from the system’s product page at ww w.lorext e ch n o log y .co m . To upgrade the syst em firmware: 1 Do wnl oad a[...]

79 Remote Viewing Interface Restoring Default Settings To restore the system’s system defaults: 1 Cl ick the Remote Setting tab , and click Advanc ed>Load Default. 2 Se l ect the menus that you wish to r estor e to fact ory defaults. 3 Cl ick Save to r estor e system def aults for the sel ected it ems. Configuring Event Settings The Event Sett[...]

80 Remote Viewing Interface Configuring Auto-Reboot Auto-reboot allows the system to restart automa tically at a set time or date. This improves system stability. To configure Auto Maintain: 1 Cl ick the Remote Setting tab , and click Advanc e>Mai ntain. 2 Cl ick the Auto Reboot dr op-down menu, and select Enabl e or Disabl e to activate or deac[...]

81 Lorex Player 11: Playing Back ed up Video on PC Lorex Player 11: Playing Backed up Video on PC Lorex Player 11 allows you to view your back ed up video files from your DVR on your PC. NOTE: T o view back ed up video fil es on Mac, see “Lor ex Play er for Mac: Viewing Back ed up Video on Mac” on page 83 . Minimum System Requirements • Intel[...]

82 Lorex Player 11: Playing Back ed up Video on PC Lorex Player 11 Interface Overview About the Advanced Config menu The Advanced Config menu allows you to select where the screen captures are stored. To open the Advanced Config menu: 1 Cl ick the button. 2 Click Select to change the snapshot save f older . Then sel ect the folder and click OK . 3 [...]

83 Lorex Player for Mac: Viewin g Backed up Video on Mac Lorex Player for Mac: Viewing Backed up Video on Mac Lorex Player for Mac allows you to view your backed up video files. To install Lorex Player Mac: 1 Go to www .l or e xtechnol ogy .com and sear ch for the model number of y our DVR (l ook at the label underneath your DVR f or the model numb[...]

84 Lorex Player for Mac : Viewin g Backed up Video on Mac Loading Individu al Video Files To load files saved onto your hard drive: 1 Click the Load ne w fil e button ( ). 2 Br owse and sel ect the desired fil e. Click Open to add the file to the video playlis t. NOTE: The def ault save dir ectory is in your Home folder/dvr . 3 Doubl e-click the vi[...]

85 Mobile Apps: Ac cessing your DVR Using a Mobile Device Mobile Apps: Accessing your DVR Using a Mobile Device You can remotely view camera streams from your DVR on compatible mobile phones and tablets. NOTE: P ort f orwarding is r equir ed befor e you can c onnect to your DVR using a mobil e devic e. Differ ent featur es ar e availabl e on each m[...]

86 Mobile Apps: Accessing your DVR Using a Mobile Device iPhone / iPad Use the Lor ex Mobil e Ec o application to connect to your DVR on the iPhone or iPad. NOTE: Re solution is scal ed up for the iP ad scr een. System r equir ements • iOS version 4.0 and above. NOTE: For the latest device compat ibility list, visit www.lorex te c hn o lo g y . c[...]

87 Mobile Apps: Ac cessing your DVR Using a Mobile Device 3 Enter the f oll owing: • Devi ce Name : Enter the name of your sys tem. This c an be any name of yo ur choice. • Addr ess : Enter the DDNS addr ess of the DVR (e.g. tomsmith.l or exddns.net ) 1 . • Po r t : Enter the Mobile P ort number of the DVR (by default, port 1025 ). • User I[...]

88 Mobile Apps: Accessing your DVR Using a Mobile Device • The sel ected channel appears in the quad scr een display . TIP: Doubl e-tap the channel to view video in full scr e en. 3 Repeat s teps 1~2 as r equired f or the remaining channels. Deleting Accounts • F r om the Device Lis t, swipe y our finger on beside your de vice name. The Del ete[...]

89 Mobile Apps: Ac cessing your DVR Using a Mobile Device Changing Channels • T ouch the button r epeatedly to display channel 1~4, 5~8, 9~12, 13~16. Interface Overview 1 Add Device : T ouch to add a DVR channel. 2 Channel Lis t : T ouch to view channel in full scr een. 3 Pa n & T il t c am era (PTZ only). 4 Zoom in/out (PTZ onl y). 5 Fo cus [...]

90 Mobile Apps: Accessing your DVR Using a Mobile Device Android Use the Lor ex Mobil e Ec o application to connect to your DVR on an Android smartphone or tablet. NOTE: Th e ins tructions bel ow may diff er depending on the model of your Andr oid device. System r equir ements • Andr oid v . 1. 5 and above. NOTE: For the latest device compat ibil[...]

91 Mobile Apps: Ac cessing your DVR Using a Mobile Device 3 Configur e the f ollo wing: • DV R T it le : Enter a name f or y our DVR of y our choic e. • Server : Enter the DDNS addr ess of the DVR (e.g. tomsmith.l or exddns.net ) 1 . • Port : Enter the DV R’ s Mobile Port number (def ault: 1025 ). • User Name : Enter the mobile ac cess ID[...]

92 Mobile Apps: Accessing your DVR Using a Mobile Device BlackBerry Use the Lor ex Mobil e Ec o application to connect to your DVR on a Blackberry smartphone. Pr erequisi tes: • Blackberry 9000, 9700, 9800 • Blackberry Desktop Softwar e • Obtain y our Blackberry’ s APN ( Acce ss Poi nt N am e ) fr om your servic e pr ovider, and enable APN [...]

93 Mobile Apps: Ac cessing your DVR Using a Mobile Device 6 Click Import Files . 7 Loc ate the f older where y ou extr acted the ins tall fil es. Select the ins tall fil e (ends in an . alx extension) and then click Open to in stal l t he fi le. 8 Cl ick Apply to com plete the in stal la ti on . W ait for the installation t o compl ete. Step 2 of 2[...]

94 Mobile Apps: Accessing your DVR Using a Mobile Device Connecting to the DVR through the Device List 1 In the Devic e List, sel ect and open the name of the acc ount you cr eated. Controls Enabling APN on Your Blackberry In order for Mobile View to run, you mus t enable APN (Access Point Name) on your Blackberry. Contact your service provid er fo[...]

95 Mobile Apps: Ac cessing your DVR Using a Mobile Device To enable APN: 1 Pr es s the Menu butt on ( ) and open the Options menu. 2 Se lect Advanced Options > TCP/IP 3 S el ect the ch eckbo x beside APN Settings to enabl e APN. 4 Beside APN, ent er your APN. You must obtain the APN from your local service provider. 5 Exit to sav e your settings[...]

96 Mobile Apps: Accessing your DVR Using a Mobile Device Windows Mobile System r equir ements • v . 6.0, 6.5 (touch scr een models only) • Windows Phone 7 is not curr entl y supported NOTE: For the latest device compat ibility list, visit ww w.lorext e ch n o lo gy .co m NOTE: Step 1 of 2: Downloading the App 1 Go to www .l or e xtechnol ogy .c[...]

97 Mobile Apps: Ac cessing your DVR Using a Mobile Device • Por t : Enter the DVR’ s Mobil e Port number (by d efault, port 1025 ). 4 Se lect the Auto Connect checkbo x and then click Ok . 5 F r om the Server window, select the DVR ac count you cr eated. Click OK to c onnect to the DVR. Symbian OS System r equir ements • 3r d and 5th gener at[...]

98 Mobile Apps: Accessing your DVR Using a Mobile Device Step 2 of 2: Configuring and Connecting to Lorex Mobile Eco 1 Open the Lore x Mobil e Ec o ( ) app on your phone. 2 Cl ick the Settin gs button ( ). 3 Co nfigur e the f oll owing: • IP : Enter the DDNS addr ess of the DVR (i.e tomsmith.l or exddns.net ) 1 . • Po r t : Enter the DVR’ s M[...]

99 Appendix A: System Specifications Appendix A: System Specifications As our products are subject to continuous improvement, Lorex Technology Inc. and its subsidiaries reserve the right to modify prod uct design, specifications, and prices without notice and without incurring any obligation. E&OE[...]

100 Appendix B: Connecting a PTZ Camera Appendix B: Connecting a PTZ Camera You can connect RS-485 PTZ cameras (not included) to the RS485 ports on the rear panel. T o connect a PTZ camera to the system: 1 Co nnect the T ransmit+ (TX+) Cabl e to the + side of the RS485 port on the r ear panel. 2 Connect the T ransmit- (TX-) Cabl e to the - side of [...]

101 Appendix B: Connecting a PTZ Camera 3 Configur e the f ollowing ac c or ding to your PTZ camera’ s specifications: • Channel : S el ect the channel the PTZ camera is connected to. • Pr otocol : Sel ect from Pel co-D or Pe lco-P • Baud rate : Select the PTZ camera’ s baud rate • Data B it : Select fr om 5~8 data bits. • Stop Bit : [...]

102 Appendix B: Connecting a PTZ Camera Setting PTZ Presets 1 Using the PTZ contr ols, move the camer a into position. 2 (Optional) In the Time field, select the number of seconds the c a mera will r emain in that position during PTZ cruise bef or e going to the next p osition. 3 Cl ick Set to set the preset. The T otal and No. field will automatic[...]

103 Appendix C: Connecting A dditional External Monitors Appendix C: Connecting Additional External Monitors Use the Video Output ports (BNC) on the rear panel of the system to connect an external monitor(s). This is useful if you need to mo nitor the sy stem from a second location (e.g. a back office). The mouse and system interface are shown on e[...]

104 Appendix D: Recording Audio Appendix D: Recording Audio The system can also record audio for up to 1 channel (4/8-channel models) or 2 channels (16-channel model). You must have audio-capable cameras (not included) or self-powered microphones (not included) in order to record audio on the system. To enable audio recording: 1 (4/8-channel models[...]

105 Appendix E: Replac ing the Hard Drive Appendix E: Replacing the Hard Drive The system comes with a pre-installed 3.5" SATA hard drive. You can expand the hard drive capacity with a single replacement hard drive up to 2 terabyte (TB). NOTE: It is r ecommended to use surveillance or security-certified har d drives, which ar e designed to be [...]

106 Appendix E: Replacing the Hard Drive 5 Car efull y flip the DVR back o ver . Slide the hard driv e to the l eft (if l ooking at the D VR fr om the fr ont) and then lift the har d drive out of the DVR. Replacing the Hard Drive To replace the hard drive: 1 Insert 4 har d driv e scr ews into bottom the har d drive and tighten them 1/2 of the way .[...]

107 Appendix E: Replac ing the Hard Drive 4 Car efull y turn the D VR ov er and tight en the har d drive scr ews (4x). 5 Car efull y turn the DVR back ov er . Replace the c o ver, tucking the lip of the co ver at the fr ont panel. 6 Replac e the scr ews on the side and r ear panels of the cov er . Formatting the Hard Drive If you replace the pre-in[...]

108 Troubleshooting Troubleshooting When a malfunction occur s, it may not be serious and can be corr ected easily . The foll owing describes the mos t common pr obl ems and solutions. Pl ease ref er to the foll owing befor e calling Lor ex T echnical Support: Err or Possible Causes Solutions • System is not r eceiving power, or is not powering u[...]

109 Troubleshooting Troubleshooting (Continued) Err or Possible Causes Solutions • Ther e is no pictur e on monitor/TV after connecting it to the DVR • Monitor/TV not detected by DVR • Power off the monit or/TV and DVR. Pow er on the monitor/TV, and then po wer on the DVR • Input channel for DVR not selected on monitor/TV • On the monitor[...]

110 Troubleshooting Troubleshooting Remote Connections Err or Possible Causes Solutions • Cannot connect to the DVR o n a loca l n et wor k • DVR not connected to r outer • Connect an Ethernet cabl e from the DVR LAN port to your router, and then r estart the DVR by disconnecting and r econnecting the power adapter • DVR and computer not on[...]

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