ioSafe eSATA/USB 2.0 manual

910 -10920-00 REV 0 2 Users Manual io Safe ® SoloPRO E xternal Hard Drive – eSATA /USB 2.0 eSATA/USB 2.0 Fireproof Waterproof Data Recovery Service FloSafe Cooling Technology 3 Year Limited Warranty[...]

2 Contents Welcome ............................................................................................................ 3 Precautions ........................................................................................................ 7 Package Contents ....................................................................................[...]

3 Welcome Thank you for purchasing the ioSafe ® SoloPRO extern al hard drive - the first high capacity external har d drive available with prot ection from fires and floods. For years, ioSafe has co ntinued to set the sta ndard for disaster proof hardware. The ioSafe SoloPRO brings our technology forward with an unprecedented combinatio n of secur[...]

4 Copyrights Copyright ioSafe, Inc. 2010. All rights reserved. No part of t his publication may be reprod uced or transmitted in a ny form by any means, electronic, mechanical photo copying, recording or otherwise, wi thout prior written consent. Trademarks All Trademarks mentione d or appearing in this doc ument are the property of their respectiv[...]

5 This equipment has been tes ted and found to comply with t he limits for a Class B digital device, pursuant to Part 15 of the FC C rules. These limits are designed to provide rea sonable protection again st harmful interference in a resident ial installation. This equi pment generates, uses, and can radiate radio frequen cy energy, and if not ins[...]

6 CE Compliance For E urope Marking by the CE symbol indica tes compliance of this system to the applicable Council Directives of the European Union, inclu ding the EMC Directive (2004/108/EC) a nd the Low Voltage Direct ive (2006/95/EC). A “Declaration of Conformity” i n accordance with the appli cable directives has been made and is on f ile [...]

7 Precautions Please read the precautions li sted below. Failure to do so m ay result in damage to the device, loss of data, a nd voiding of the warranty If you are using the SoloPRO fo r primary storage (as oppose d to data backup) we strongly recomm end that you backup your data. If the SoloPRO has a three-pro ng plug, do not plug the u nit into [...]

8 Package Contents Included in the package: A. ioSafe SoloPRO extern al hard drive B. AC power Module C. US Power Cord D. USB 2.0 Cable E. eSATA Cable F. Users guide (This booklet) G. Attention notice (No t shown)[...]

9 Specifications Dimensions (Inches) .......................................................... 5.0W X 7.1H X 11.0L Weight (Lb) ................................................................................................... 15 Interface Transfer Rate USB 2.0 .................................................................... up to 480 Mbps eSA[...]

10 System Requirements For Windows: The SoloPRO drive is formatted with an NTFS file sy stem, a default for the Windows OS. For Mac: The Solo is supported on Mac’s using the G 3 (or later) or Inte l processor. When connecting to a Mac, t he SoloPRO drive will need to be reformatted once connected. (See page 21 - Form atting the SoloPRO for Mac OS[...]

11 About USB 2.0 USB 2.0 has a maximum interf ace transfer rate, or bandwi dth, of 480 Mbps (Megabits per second). The pe rformance depends on ma ny factors including: CPU, file system overhea d, number of attached USB devices and more. Given these and other factors, in d ay- to -day use you can expect ma ximum, sustained transfer rates around 25 M[...]

12 About eSATA eSATA, or external SATA, i s a high performance inter face that provides up to 6x faster transfer rates than US B 2.0 (up to 3 Gbits/s ec). It was developed to extend the internal SATA in terface to external devices. eSATA sup ports hot- swapping by design, however, this feature require s proper support and setu p at the host, device[...]

13 Securing the SoloPRO (Suggestions) Kensington ® Security Slot For drive security, the SoloPRO is e quipped with a Kensingto n security slot, which supports a standard Kensington security cable (sold separately). For more information on the Kensington security slo t and available products, visit www.kensington.com . Kensington ® Security Slot[...]

14 For Added Security For added security, the SoloPR O can be secured with a cable and padlock or bolted to a floor. See the pi ctures below for suggested met hods on physically securing the SoloPRO .[...]

15 Connecting the SoloPRO to Your Co mputer Using the USB connection 1. Connect the included powe r supply to the back of th e SoloPRO . CAUTION! To avoid damage t o the power supply connector, m ake sure it is aligned correctly before pl ugging it into the driv e. Do not move the drive while it is powered up to avoid drive damag e or data loss. a)[...]

16 4. Verify that the Drive Mounts. Before storing data on the SoloPRO, the drive must be “mou nted” to the computers operati ng sys tem. This means that the com puters operating system has recognized at least one readable partition o n the drive and established a communication link with it. For Windows PC , once the SoloPRO is powere d on the [...]

17 eSATA Connection For best performance and com patibility with Windows Server and Linux , connect the drive to an eS ATA host adapter or a built-in external eSAT A connection. Connect the d rive to USB if a suppor ted eSATA connection is not available. 1. Verify eSATA drivers are properly installed . NOTE: You do not need to i nstall special driv[...]

18 3. Connect the included power supp ly to the SoloPRO. CAUTION! To avoid damage to the power supply connector, make sure it is aligned correctly before plugging it into the dr ive. Do not move the drive while it is powered up to avoid drive damag e or data loss. a) Plug in the AC cor d to the power supply. b) Plug the small en d of the power supp[...]

19 6. Verify that the Drive Mounts. Before storing data on the SoloPRO, the dr ive must be “m ounted” to the computers opera ting system. This means that the computers operating system has rec ognized at least one readable partition on t he drive and established a commu nication link with it. For Windows, once the OS boots, a new drive icon/let[...]

20 Disconnecting and Reconnecting the Drive using eSATA eSATA supports hot-swap ping by design, however, this fea ture requires proper support and setup at the host, device (drive) , and operating-system level. If not properly configure d you may have to powe r off your computer and the SoloPRO before disconnecti ng. CAUTION! To avoid data los s, m[...]

21 Formatting the Solo PRO for Mac OS The SoloPRO is formatted NTFS and may not be reco gnized by Mac OS 10.2 and earlier. You may get a n alert message which reads: “ You have inserted a disk containing no volume s that Mac OS can read.” Click t he ignore button and follow the steps below . To change the Sol oPRO formatting to work with your M[...]

22 ioSafe Data Recovery Service Terms and Conditions As applicable during the Data Recovery Service perio d and upon validated registration of an ioSafe (t he Company) product on the Com pany's website (www.iosafe.com), the Com pany or its contracted par tner will assist the original purchaser for one "data recovery event". The Comp [...]

23 The Company's good fai th attempts to restore an d recover the data in accordance with these terms and conditions shall be the purchaser's sole a nd exclusive remedy and the C ompany shall not be liable for a ny damages whatsoever. The Compan y cannot guarantee that any data w ill be recoverable nor can it guarantee whic h data files a[...]

24 Following a Disaster If the SoloPRO is exposed to a disaster such as a flood or fire, you should immediately call the ioSafe Di saster Response Team at 1- 888 -984-6 723 (US & Canada) or 1- 530 - 886 -1578 (I nternational) extension 430. Yo u can also send an email to disastersupport@io safe.com. The professionals at ioS afe can determine th[...]

25 3. Report disaster event, and o btain return shipping address /instructions 4. Drain any free water from t he ioSafe device if post-flood 5. Place the ioSafe device in a heavy duty plastic bag 6. Place the bagged ioSafe de vice in a small cardboard box with a paper marked with the RMA #, name, phone and address 7. Fill the bottom of a larger box[...]

26 ioSafe Warranty If a mechanical or operable par t of an ioSafe malfunctions or brea ks down during normal use, ioSafe wil l at our option, repair or re place said part free for a period of three (3) years fr om the date of purchase. Extended warranty service is available by contacting your ret ail seller, or by contacting ioSafe at 1- 530 -886-1[...]

27 ioSafe Contact Information Corporate Headquar ters ioSafe, Inc. 2422 Lindbergh St. Auburn CA 95602 Phone: 888.98.IOSAFE ( 984.6723) Phone: 530.886.1578 Fax: 888.FAX.IOSAFE International Fax: 530.653.2015 Email: info@iosafe.com Disaster Support Phone: 888.98.IOSAFE (984.67 23) x430 Phone: 530.886.1578 x430 Email: disastersuppor t@iosafe.com Emerg[...]