Interphase RAS Communications Controller 5536 manual

ENTIA™ 5536 DM PRI RAS Comm unications Contr oller User s Guide Document No. UG05536-000-D3 Release Date: July 2002[...]

N OT E See Appendix I for Regulatory St atements/Conditions that affect the operation of this product. The CE Declaration of Conformity can be found at www.iphase.com[...]

Copyright Notice © 2000, 2001, 2002 by Interphase Co rporation. All rights reserv ed. Printed in the United States of America, 2002. This manual is licensed b y Interphase to the us er for internal use only and is pro tected by copyright. The user is authorized to do wnload and print a copy of this manual if the user has purchased one or more of t[...]

Assistance Produc t Purchas ed from Reselle r Contact the reseller or d istributor if • You need ordering, service or any technical assistanc e. • You received a damaged, inco mplete or incorrect product. Produc t Purchas ed Directly fr om Interphase Corporation Contact Interphase Corporation directly for assistance with this, or any other Inte[...]

Safety Precautions The following general safety precautions must be observed during all phases of operation of th is equipm ent. F ailure to comply with these precautions or with specif ic warnings else where in this manual violates safety standards of design, manufacture, and intended use of the equipment. Interphase Corporation assumes no liabili[...]

W ARNING ■ The ISDN cable(s) must remain disc onnected from the telecommunications system unt il the card has been installed in the system. ■ The install ation of the card i n the host system must b e done in a w ay that ensures at least 2mm of air gap between the Printed Circ uit Board (PCB) card and any other component s in the ho st system, [...]

W ARNING This equipment gen erates, uses, an d can radiate electromagnet ic energy. It may cause or be susceptible to electroma gnetic interferenc e (EMI) if not inst alled and used in a cabinet with adequate EMI prot ection.[...]

END-USER LICENSE AGREEMENT FOR INTERPHASE CORPORATION SOFTWARE IMPORTANT NOTICE TO USER–READ CAREFULLY THIS END-USER LICENSE A GREEM ENT FOR INTERPHASE CORPORA TION SOFTW ARE (“ AG REEMENT”) IS A LEGAL A GREEMENT BETW EEN YOU (EITHER AN INDIVIDU AL OR SINGLE ENTITY) AND INTERPHASE CORPORA TION FOR THE SOFTW ARE PR ODUCTS ENCLOSED HEREIN WHICH[...]

responsible for any transportati on costs, unless expressly author ized in writing by Seller . This warranty does not co ver damage to the Product resulting from accident, disaster , misuse, negligence, improper ma intenance, or modif ication or repair of the Product other than by Seller . Any Products or software repl aced by Seller will become th[...]

any pro vision of this Ag reement is held in va lid, illegal, or unenfor cea ble, the remaining provisions shall in no w ay be affected or impa ired thereb y . All rights in the Software not specif ically granted in this Agreeme nt are reserved b y Interphase.[...]

5536 PRI RAS Communications Controller Users Guide i 1 Contents Using This Guide ..................... .............. ................. .............. ................. ..... vii Purpose ........... ................. .............. ................. ................. .............. ........ vii Audience .............. .............. ...............[...]

Contents ii Interphase Corporation Completing the MVIP Bus Connection ................... ................. .. 25 CHAPTER 3 Connecting to the Line Overview .............. .............. ................. .............. .............. ................. ..... 27 T1/PRI Line ............ .............. ................. .............. ................[...]

Contents 5536 PRI RAS Communications Controller Users Guide iii CHAPTER 5 Setting Up WAN Firmware and Hardware Overview ........... .............. ................. .............. ................. ................. ......71 Accessing Online Help ............ .............. ................. .............. ...............71 Starting the WAN Adapter[...]

Contents iv Interphase Corporation Saving Call Setup Properties ........... ................. .............. ............ 107 Setting Up Outgoing Call Properties ............... ................. .............. 108 RAS Management ............. ................ ............... ................ ............ 108 Asynchronous A pplication Management ..[...]

Contents 5536 PRI RAS Communications Controller Users Guide v Watching ISDN Ports and Chan nels ............... ................ ............... .142 Watching ISDN PRI Layer 1 Al arms ...................... .............. ..........144 Stopping and Freezing the Display ............ .............. ................. .......145 Changing Display Settin[...]

Contents vi Interphase Corporation Alarm LEDs .................... ................. ................. .............. .............. 173 Error LEDs ................ ................. .............. ................. .............. ...... 174 Loopback LEDs ................. ................ ............... ................ ............ 174 Statistic[...]

5536 PRI RAS Communications Controller Users Guide vii 1 Using This Guide Purpose This Users Guide provides info rmati on about the Inte rphase ENTIA™ DM RAS communications controller . It describes general features, hardware and software installation procedures (with safety preca utions), and the software modules that comprise the produc t. It a[...]

Text Conventions viii Interphase Corporation C A UTION The Caution admonition brin gs to your att ention those items or st eps that, if not properly followed, co uld cause problems in your machine’s config uration or operating system. W ARNING The Warning admonition alerts you to steps or procedures that cou ld be hazardous to your health, cause [...]

Using This Guide 5536 PRI RAS Communications Controller Users Guide ix Pressing the return ke y ( ↵ Return ) at the end of the command line entry is assumed, when not e xplicitly sho wn. For examp le: /bin/su is the same as: /bin/su ↵ Return Required user input, when mi x ed with program output, is printed in bold Courier type. Documentation Up[...]

Driver Updates x Interphase Corporation 5. A new web page appears with a list of the latest released user guides available for the product. Click on the document you re quire. Driver Updates Contact our T echnical Support Department at swlib@iphase.com to determin e if updated dri vers are av ailable for your produc t. When contacting technical sup[...]

1 5536 PRI RAS Communications Controller Users Guide 1 1 Intr oduction Overview The Interphase 5536 DM RAS communications controller is a single-slot Peripheral Componen t Interconnect (PCI) add-on board for PCI-based PCs, serv ers, and w orkstations. T wo versions of the 5536-DM RAS are a vailable. One provides single-port Primary Rate Inte rface [...]

Overview 2 Interphase Corporation The 5536-DM RAS software can pro vide secure connections by interf acing with a Security Dynamics® A CE/Agent® installed on the local m achine. This A CE/Agent communicates with a Secur ity Dynamics A CE/Server® located either on the local mach ine or an ywhere on the local networ k. The board handles conn ectio[...]

Chapter 1: Introduction 5536 PRI RAS Communications Controller Users Guide 3 Figure 1-1. 5536-DM RAS Comm unications Contr oller Har dware Overvie w Follo wing are the standard hardware features of the communications controller: • Modular design with a CPU mother board and one WAN daughtercard • ISDN compatibility in North America, E urope, Aus[...]

Hardware Overview 4 Interphase Corporation • CPU mother bo ard: – RISC processor 32-bit PowerPC 403 GCX at 66 MHz – 32-bit local bus at 33 MHz – 8-Mbyte DRAM memory – 512 KB Flash EEPROM for boot code and mo dem firmware – PCI 2.1-compliant mast er/target bus interface • Internal Channel Service Unit (CSU) to enable a direct connectio[...]

Chapter 1: Introduction 5536 PRI RAS Communications Controller Users Guide 5 Software Overview The software package supports up to four 55 36-DM boards installed in a system. It ha ndles three types of ports: • ISDN(x), for ISDN communications us ing RAS • DM(x), for digital modem communications using RAS • COM(x), for dig ital modem communic[...]

Software Overview 6 Interphase Corporation – RAS support driver for digital modem communications • The SecurID support driver su bmits, in coordination with the SecurID support service, the security information to the ACE/Server through the local ACE/Agent, and gives the au thentication result back to the RAS support driver, which will either c[...]

Chapter 1: Introduction 5536 PRI RAS Communications Controller Users Guide 7 RAS Management T ool The V irtual Motion  Remote Access Manager Suite  , by Acotec  , is b undled with the soft ware package. The Remote Access Manager Suite includes a set of resource man agement, access control, and usage accoun ting tools to help network admini[...]

RAS Support Overview 8 Interphase Corporation The Remote Access Ma nager Suite requires W indo ws NT 4.0 and the W indo ws NT Service Pack 3 or higher . F or detailed information about the suite, see the Acotec V irtual Motion Remote Access Manager documen tation included in PDF format on the 5536-DM RAS installation CD. RAS Suppor t Overview The c[...]

Chapter 1: Introduction 5536 PRI RAS Communications Controller Users Guide 9 Figure 1-2. RAS Features SecurID Suppor t Overvie w Security for connections to RA S Server is usually pro vided using the PPP authentication pr otocols (P AP , CHAP , or MS- CHAP) processed by Microsoft RAS. T o grant access to the server , remote clients must supply stat[...]

SecurID Support Overview 10 Interphase Corporation The present documentatio n does not describe ho w to install and setup your A CE/Server and/or A C E/Agent. Please refer to the Security Dyna mics document ation to properly configure these applications. Figure 1-3. SecurID configurati on The SecurID support included in the 5536-DM RAS software pro[...]

Chapter 1: Introduction 5536 PRI RAS Communications Controller Users Guide 11 Figure 1-4. DialUp Dialog Bo x f or SecurID Connection The User na me field consists of: • The name of the RAS user as declared on the server side ( NTuserid ) • The name of the owner of the SecurID token as declared in the default login name field on the SecurID serv[...]

Minimum System Requirements 12 Interphase Corporation • If the ACE/Server grants th e access, the communication can continue with the Wi ndows NT authentication phase. • If the ACE/Server refuses the access, the communication is immedi ately broken. When the connection is untruste d because of the passcode end-of - delay, the remote client is n[...]

Chapter 1: Introduction 5536 PRI RAS Communications Controller Users Guide 13 • Microsoft Windows NT Service Pack 3 or higher required for Acotec Remote Access Manager Suite bundled with the software[...]

Minimum System Requirements 14 Interphase Corporation[...]

2 5536 PRI RAS Communications Controller Users Guide 15 2 Installing the Har dware Overview Y ou can install the communica tions controller board in any suitable PCI e xpansion slot. T o install the board, follow these basic steps: 1. Verify that the system meets minimum requirements. 2. Inspect the board. 3. Install the board in a ho st expansion [...]

Inspecting the Board 16 Interphase Corporation Inspecting the Boar d Before installing the commun ications controller boar d in your computer , visually inspect it fo r an y damage that might ha ve occurred during ship ment from the factory . C A UTION The board is packed i n an antistatic bag to protect it during shipment. Keep the board in its pr[...]

Chapter 2: Installing the Hardware 5536 PRI RAS Communications Controller Users Guide 17 Installing the Boar d W ARNING Your computer opera tes at voltages that can be lethal. Follow all cautions a nd warnings in this ins tallation procedure, both to protect yourself and prevent dama ge to your computer. Use only t ools with nonconductive handles, [...]

Installing the Board 18 Interphase Corporation 1. Turn off the comput er’s power switch , and unplug the unit from its power source. Figure 2-1. Unplug ging the Computer 2. Disconnect all cables connected to the main system unit, and remove the computer cover acc ording to the manufacturer’s instructions. Abcdefg Computers Abcdefg Computers Abc[...]

Chapter 2: Installing the Hardware 5536 PRI RAS Communications Controller Users Guide 19 Figure 2-2. Remo ving the Computer Cover 3. Locate a suitable PCI expansio n slot, and remove the screw that attaches the expansion plate to the computer. Save the screw for Step 6 . This board is a full-length PCI add-on card. Choose a slot in which the board [...]

Installing the Board 20 Interphase Corporation 4. Remove the expansio n plate. Figure 2-3. Remov ing the Expansion Plate 4 3 4 3 4 3[...]

Chapter 2: Installing the Hardware 5536 PRI RAS Communications Controller Users Guide 21 5. Carefully remove the board from its antistatic bag, and position the board in the PCI expansion slot. Align the board’s connector pins with the slot’s rece ptacle; then press gently but firmly on the board to seat it in the slot. 6. Attach the board with[...]

Connecting to an MVIP Bus 22 Interphase Corporation 7. Continue as follows: – If you want to connect the bo ard to other 5536 WAN boards in the computer, sk ip to the next section, Connecting to an MVIP Bus . – Otherwise, replace the comp uter cover accord ing to the manufacturer’s instructions. Then connect the board to the line, as describe[...]

Chapter 2: Installing the Hardware 5536 PRI RAS Communications Controller Users Guide 23 For op timal electrical signal qualit y on the MVIP ribbon cable, you must place the MVIP boards in a specific order (depending on the number of connections) and electrically terminate two MVIP clock signals, as describ ed in the follo wing topics. MVIP Electri[...]

Connecting to an MVIP Bus 24 Interphase Corporation Configuring MVIP Electrical T e rmination If this is the last board in a multiple MVIP Bus configuration, it requires electrical terminatio n in the MVIP Bus. T o provide the required electrical terminat ion, place two jumpers on the two 2-pi n connectors located ne xt to the MVIP connector . Each[...]

Chapter 2: Installing the Hardware 5536 PRI RAS Communications Controller Users Guide 25 Modem Connection LEDs The 5536-DM RAS provides an LED for each modem included on the board (for e xample, 12 LEDs for 12 modems). These LEDs turn on when a modem has established a connection on the MVIP Bus. Th ey turn of f when the modem has interrupted the co[...]

Connecting to an MVIP Bus 26 Interphase Corporation[...]

3 5536 PRI RAS Communications Controller Users Guide 27 3 Connecting to the Line Overview The methods for connectin g your 5536 board to the line depend on whether y our carrier provides a T 1/PRI line or an E1/PRI line. This chapter provides the foll o wing information required to connect your board to the lin e: • Connection methods a nd requ i[...]

T1/PRI Line 28 Interphase Corporation If the distance is more than 655 feet or 200 meters (up to 6200 feet or 1.8 kilometers), you mu st connect the board in a DS1 (long haul) conf iguration. In the DS1 conf iguration, a Channel Service Unit (CSU) must translate the short haul DSX1 interface to support the long er distance. The 5536-DM RAS board in[...]

Chapter 3: Connecting to the Line 5536 PRI RAS Communications Controller Users Guide 29 Connecting Directly in a DSX1 Configuration Y ou can connect the board direc tly to the T1/PRI line without using a CSU if the distance to yo ur carrier is less than 655 feet or 200 meters. The line will be in a DSX1 conf iguration, as sho wn in the follo wing i[...]

T1/PRI Line 30 Interphase Corporation your carrier exceeds 6200 feet or 1.8 kilometers but is less than 6855 feet or 2.0 kilometers.) The follo wing illustration shows a connection to the T1/PRI line through an e xternal CSU: Figure 3-3. DS1 Connection Thr ough an External CSU W ARNING To avoid harmin g the WAN, you must f irst contact your carrier[...]

Chapter 3: Connecting to the Line 5536 PRI RAS Communications Controller Users Guide 31 T1/PRI Cabling Requirements The cable between the board a nd the carrier or the CSU must meet the follo wing standard T1 attenu ation and transmission requirements: • 100 Ohms • Two twisted pairs, category 3 or higher • Maximum len gth: 655 feet (200 m) wi[...]

E1/PRI Line 32 Interphase Corporation E1/PRI Line When you connect the b oard to an E1/PRI line, first determine the appropriate connectio n method, cabling requirements, and link requirements. Connection Method Generally , your E1/PRI carrier pro vides a Network T ermination 1 (NT1) de vice to interface between the W AN board and the metallic inte[...]

Chapter 3: Connecting to the Line 5536 PRI RAS Communications Controller Users Guide 33 E1 Link Requirements If the board connects to the E1 line, the board and NT1 must be conf igured with sev era l common parameters to interoperate. The board’ s E1 pa ra meters are in accordance with the IUT -T I 431 recommendation, as follows: • Line coding:[...]

Connector Pinouts 34 Interphase Corporation Connector Pinouts The follo wing illustration of the board’ s faceplat e shows the board’ s connectors and connector pins: Figure 3-5. F aceplate and Connector Pinouts The board’ s connectors follo w the RJ48C specification. For each connector , four LEDs display the status of the link (as described[...]

Chapter 3: Connecting to the Line 5536 PRI RAS Communications Controller Users Guide 35 Connecting to the Netw ork W ARNING Before connectin g the cable, read Teleph one Lines Unsafe Voltag es in the Safety Precautions secti on at the front of this manual. W ith the board installed, you are ready to connect to the network, as follo ws: 1. Obtain th[...]

Connecting to the Network 36 Interphase Corporation[...]

4 5536 PRI RAS Communications Controller Users Guide 37 4 Installing the Software Overview This chapter describes the proc edures for installing and setting up your 5536 softw are on Microsoft W indo ws NT 4.0 workstations. Use this process to instal l the Base dri ver (along with the Serial driv er and utilities), the ISDN RAS support driv er , th[...]

Verifying Minimum Requirements 38 Interphase Corporation Re view the Read Me text f ile on the 5536-DM RAS installation CD before installin g the software. It contains information about the f iles in cluded on the CD. Also, if Read Me F irst documentatio n is included in your installation kit, re view it for i nformation abou t changes and updates [...]

Chapter 4: Installing the Software 5536 PRI RAS Communications Controller Users Guide 39 Installing the Drivers N OT E Before you start, make sure the communication s controller is installed in yo u r machine, and tha t you are logged on with administra to r rights to the Windows NT 4.0 system. T o install the appropriate dri vers: 1. From the Star[...]

Installing the Drivers 40 Interphase Corporation the Adapters tab to display the Network Adapters dialog box: Figure 4-1. Netw ork Adapter s Dialog Bo x 2. Click Add to begin loading the drivers.[...]

Chapter 4: Installing the Software 5536 PRI RAS Communications Controller Users Guide 41 The system creates a driver list in the Select Network Adapter dialog box: Figure 4-2. Netw ork Adapter s List 3. Click Have Disk . The Insert Disk dialog box appears, prompting you to insert the disk and identify the file location:[...]

Installing the Drivers 42 Interphase Corporation Figure 4-3. Insert Disk Dialog Bo x 4. Insert the installation CD-ROM, and change the installation path to [drive]:553 6 (where [drive] is the CD-ROM drive—for example, D:5536 .) Then click OK . 5. The Select OEM Optio n dialog box appe ars, listing available Interphase RAS Support drivers: Figur[...]

Chapter 4: Installing the Software 5536 PRI RAS Communications Controller Users Guide 43 You can install the 5536 Digital Mod em RAS Support driver, the 553x ISDN RAS Support driver, or both drivers, depending on your needs. Howe ver, you can select only one driver to install at a time. 6. Select the RAS Support driver you want to instal l at this [...]

Setting Up Card and Port Properties 44 Interphase Corporation The installation program copies product files to installation direct ory, and creates a prog ram group in the Windows NT Start menu. T o continue the soft w are installation, set up the card and port properties as described in the next section, Setting Up Card and Port Properties . Setti[...]

Chapter 4: Installing the Software 5536 PRI RAS Communications Controller Users Guide 45 This dialog box enables you t o set up 5536 f irmware and hardware. The board name is displaye d in the Cards section. N OT E If the Cards list is empt y, the board might not be pr operly installed. See Problems and Poss ible Solutions on page 123 for informati[...]

Setting Up Card and Port Properties 46 Interphase Corporation The Card Properties dialog box appears: Figure 4-7. Car d Properties Dialog Bo x 2. Select the MVIP Bus conn ected field (in the Bus section) by cl icking on the ch eckbox. 3. Click OK to save the connection and return to the WAN Adapters Setup dialog bo x. Configuring ISDN P or t Pr ope[...]

Chapter 4: Installing the Software 5536 PRI RAS Communications Controller Users Guide 47 Figure 4-8. ISDN PRI P or t Pr operties 2. Depending on your geog raphic location and other considerations, change the default switch type and/or other parameters, as needed. If you selected a North American switch type, use the DS1 properties button to activat[...]

Setting Up Card and Port Properties 48 Interphase Corporation 4. If the board has dual ISDN ports, repeat Steps 1 through 3 to configure the re maining ISDN PRI port. Next, continue to Configuring Digital Mo dem Port Properties if you are (or will be) installing the Digital Modem RAS Support dri ver . If you do not plan to install the Digital Modem[...]

Chapter 4: Installing the Software 5536 PRI RAS Communications Controller Users Guide 49 – For North America and Japan, select µ Law ( Mu Law ). 3. Click OK . If you hav e not yet configured the board’ s ISDN port properties, do so now , as described in Configuring ISDN Port Properties on page 46 . Otherwise, continue to the ne xt topic. Compl[...]

Setting Up RAS Support Properties 50 Interphase Corporation Setting Up RAS Suppor t Pr oper ties After you f inish conf iguring port properties for RAS support dri vers (or after you select the second RAS supp ort dri ver to install), the RAS Support Gen eral dialog box appears: Figure 4-11. RAS Support General Properties Dialog Bo x[...]

Chapter 4: Installing the Software 5536 PRI RAS Communications Controller Users Guide 51 For the Digital Modem RAS Support dri ver , the dri ver name in the title bar is 5536 DM RAS Support . For the IS DN RAS Support dri ver , the dri ver name is 55 3x ISDN RAS Support . The contents of the dialog box are the same for both driv ers. The RAS suppor[...]

Setting Up RAS Support Properties 52 Interphase Corporation – If RAS is not installed , a message informs yo u that RAS support setup is complete, and states that Remote Access Services (RAS) setup must now be installed . Click OK . Then continue to step 4 . – If RAS is installed , a message info rms you that RAS support setup is complete, and [...]

Chapter 4: Installing the Software 5536 PRI RAS Communications Controller Users Guide 53 Setting Up Channels as RAS P or ts After you respond OK to the message that Remote Access Service must be in voked, or click Continue to complete the RAS installation, either the Re mote Access Setup dialog box or the Add RAS De vice dialog box appears. This se[...]

Setting Up Channels as RAS Ports 54 Interphase Corporation Figure 4-13. Add RAS Device Dialog Bo x In the RAS Capable Devices field, the device name indicates the first available channel type and number. (For example, ISDN1 - IPHISDN indicates ISDN B channel 1, or DM1-IPHDM indicates digital modem channel 1.) 2. Click OK to select the displayed cha[...]

Chapter 4: Installing the Software 5536 PRI RAS Communications Controller Users Guide 55 The Remote Access Setup dial og box appears, with the selected channel listed as a RAS port, as follows: Figure 4-14. Remote Access Setup Di alog Bo x 3. Click Configure to set up the port ’ s connection mode. The Configure Port Usage dialog box appears: Figu[...]

Setting Up Channels as RAS Ports 56 Interphase Corporation 4. Select a port usage option, and click OK . The Remote Access Setup dialog box reappears. 5. To quickly add and co nfigur e remaining channels as RAS ports with the same pr operties as a configured port, do the following: a. Select the port whose properties you want to co py, and click th[...]

Chapter 4: Installing the Software 5536 PRI RAS Communications Controller Users Guide 57 Figure 4-16. Netw ork Configuration Dialog Bo x For NT Servers, this dialog box includes the Enable Multilink option. The multilink function allows multiple digital modem or ISDN B channels to make one logical network connection. It aggregates B channels to inc[...]

Setting Up Channels as RAS Ports 58 Interphase Corporation c. Click OK to save the network configura tion. d. Depending on the network settings you configured, several configuration dialog boxes may appear. Configure additional settings as needed. e. When the Remote Access Setup d ialog box reappears, click Continue . f. If you receive prompts to c[...]

Chapter 4: Installing the Software 5536 PRI RAS Communications Controller Users Guide 59 – If you do not need to install another RAS su pport driver, skip to Completing the Software Installation on page 62 . Installing the Remote Access Manager Suite The Acotec V irtual Motion Remo te Access Manager Suite is bu ndled with the 5536-DM RAS so ftw a[...]

Installing the Remote Access Manager Suite 60 Interphase Corporation T o install the Remote Access Manager Suite, do the following: 1. When the Virtual Motion Remote Access Manage r Suite Setup dialog box appe ars, click Next to continue. 2. On the Acotec License Softwa re Agreement dialog box, review the agreement and click Yes to accept the terms[...]

Chapter 4: Installing the Software 5536 PRI RAS Communications Controller Users Guide 61 C A UTION You must finish installing the driver(s) bef ore restarting the system, or the driver insta llation will be incomplete. When the Network Adapters dialog box ap pears, do either of the follo wing, depending on whether you need to install another RAS su[...]

Completing the Software Installation 62 Interphase Corporation Completing the Software Installation After you ha ve conf igured all of the software you ha ve chosen to install, the Network Ad apters dialog box appears: Figure 4-17. Netw ork Adapter Driver s List The Network Adapters list displays the dri ver(s) you installed (Interphase 5536 Digita[...]

Chapter 4: Installing the Software 5536 PRI RAS Communications Controller Users Guide 63 Do the follo wing to make the in stallation settings take ef fect: 1. On the Network Adapters dialog box, click Close . After the software is fully installed, a message informs you that you must shut down and restart your comp uter before the settings take effe[...]

Completing the Software Installation 64 Interphase Corporation In addition, you may need to do one or all of the follo wing, depending on your board and system conf iguration: • If your board is connected to an MVIP Bus, the MVIP Bus connection must be enabled so the software recognizes the Bus connection. If you need to en able or disable the Bu[...]

Chapter 4: Installing the Software 5536 PRI RAS Communications Controller Users Guide 65 Remo ving the Drivers If you no longer use the comm unications controller , do the follo wing to remov e the Base dri ver (including the Serial Dri ver and utilities) and the RAS support dri vers (Digital Modem and/or ISDN RAS support): N OT E As long as one of[...]

Removing the Drivers 66 Interphase Corporation Figure 4-18. Remov ing a RAS Suppor t Driver 3. Select the RAS Support driver to remove, and click Remove . You can select either the ISDN RAS support driver or the Digital Modem RAS support driver first. A warning informs you that this action will permanently remove the component from the syste m , an[...]

Chapter 4: Installing the Software 5536 PRI RAS Communications Controller Users Guide 67 N OT E If the driver soft ware is only partially installe d, the driver will not appear in the Network Adapters list. To remove the driver( s) in the case of a partia l installatio n, use the Add/Remove Programs function in t he Windows NT Control Panel. 4. Cli[...]

Removing the Drivers 68 Interphase Corporation a. Click Continue . The following pop-u p prompts you to confirm the card(s) removal and driver deletion: Figure 4-20. Remo val Confirmation Messa ge b. To confirm the deletion, click Yes . Upon confirmation , the system does the fol lowing: – Deletes product files and the Base driver program group f[...]

Chapter 4: Installing the Software 5536 PRI RAS Communications Controller Users Guide 69 a. Click OK to continue. b. When prompted to restart the computer, click No . c. Remove the Acotec Virtual Motion Remote Access Manager. (In the Windows NT Control Panel , select Add/Remove Programs , then the Install/Uninstall tab. Follow online instructions t[...]

Removing the Drivers 70 Interphase Corporation[...]

5 5536 PRI RAS Communications Controller Users Guide 71 5 Setting Up W AN Firmware and Har dware Overview The W AN Adapters Setup uti lity enables you to manage hardware and f irmware for 5536-DM RAS communication controllers, and make configur ation changes after completing the software installation. Use th is utility to add 5536-DM RAS boards and[...]

Starting the WAN Adapters Setup Utility 72 Interphase Corporation Star ting the W AN Adapters Setup Utility N OT E The 5536-D M RAS is listed as the 5536-1P-PRI or 5 536-2P- PRI in WAN Adapte rs Setup dialog boxes . Start the W AN Adapters Setup utility in either of the following way s: • From the Start menu, select Settings, and then Control Pan[...]

Chapter 5: Setting Up WAN Firmware and H ardware 5536 PRI RAS Communications Controller Users Guide 73 When you start the utility , the W AN Adapters Setup dialog box appears: Figure 5-1. W AN Adapters Setup Dial og Box The W AN Adapters setup d ialog box contains two sections: • The Firmware section is for firmware management . • The Ca rds se[...]

Firmware Management 74 Interphase Corporation Firmware Management The Firmware section of the W AN Adapters Setup dialog box displays firmw are information for the WAN card selected in the Cards section. It displa ys the protocols you can use with the card, and their status. You can view the firmware status, reload the firmware, or change the firmw[...]

Chapter 5: Setting Up WAN Firmware and H ardware 5536 PRI RAS Communications Controller Users Guide 75 Use the follo wing butt ons to set up f irmware information: N OT E S The Properties button in the Firmware sec tion is disabled because this prod uct has no conf igurable layers. If you load firmware , save changes and restart the system as descr[...]

Hardware Management 76 Interphase Corporation Har dware Mana gement The Cards section of the W AN Adapters Setup dialog box displays all the 5536 W AN board s installed in the machine, their status, and their a v ailable communication ports. The Firmware section displays information about the board selected in the Cards section. Y ou can use the bu[...]

Chapter 5: Setting Up WAN Firmware and H ardware 5536 PRI RAS Communications Controller Users Guide 77 Setting Up Car d Pr oper ties Use the Card Properties dialog box to vie w the board’ s hardware properties. Also, use thi s dialog box to enable or disable the MVIP Bus connection (if applicable) or to change the Serial COM ports assigne d to th[...]

Hardware Management 78 Interphase Corporation Most of the card properties are determined by hardw are features and cannot be changed. On ly the MVIP Bus connected field and the Digital Modems f ields can be changed. The follo wing topics provid e detailed information about changing the MVIP Bus connec tion or digital modem setup. Enabling or Disabl[...]

Chapter 5: Setting Up WAN Firmware and H ardware 5536 PRI RAS Communications Controller Users Guide 79 2. In the First Port field, if you do not want to use the displayed port num ber as the first digital modem COM port, select the port number to be used instead. The COM port name indicates the nu mber of the 5536 WAN board in the machine (starting[...]

Hardware Management 80 Interphase Corporation Setting Up ISDN P or t Pr oper ties If the 553x ISDN RAS Support dri ver is installed on the machine, you can use the W AN Adapters Setup Utility to set up the board’ s port properties. N OT E Before you con figure your ISDN PRI lin e, first obtain t he switch type and othe r necessary informati on ab[...]

Chapter 5: Setting Up WAN Firmware and H ardware 5536 PRI RAS Communications Controller Users Guide 81 Use the ISDN PRI Port Properties d ialog box to vie w and set the ISDN port switch type. Also, in Europe, use this dialog box to select up the CRC type, or , in the US, to set up the CSU properties. The follo wing topics pro vide detailed informat[...]

Hardware Management 82 Interphase Corporation If you change to a switch type that uses fe wer ISDN B channels, you must remov e unused ISDN and digit al modem RAS ports after saving W AN setup changes. If you change to a switch type that uses more ISDN B channels, you must add ISDN and digital modem RAS ports after sa ving changes. This is because [...]

Chapter 5: Setting Up WAN Firmware and H ardware 5536 PRI RAS Communications Controller Users Guide 83 Figure 5-4. DS1 Pr oper ties Clock Settings, Line Framing, an d Line Code parameters are physical le vel parameters, which cannot be modif ied on a PRI Line. Selecting the CRC T ype If your location is Europe, you should select the correct CRC typ[...]

Hardware Management 84 Interphase Corporation Configuring the CSU If you ha ve selected an American switch type, you can edit CSU properties for the board. DS1 is the long haul confi guration used for connectin g the board to a T1/PRI line. If the board is connected directly to the line in a standard DS1 configuration, the board’ s intern al CSU [...]

Chapter 5: Setting Up WAN Firmware and H ardware 5536 PRI RAS Communications Controller Users Guide 85 Setting Up Digital Modem P or t Properties If the 5536 Digital Mod em RAS Support dri ver is inst alled on the machine, you can use the W AN Adapters Setup Utility to change the board’ s digital modem port properties. These properties identify t[...]

Hardware Management 86 Interphase Corporation Cards section of the WAN Adap ters setup dialog box, as shown in the following illustration: Figure 5-5. Digital Modem P or t Sel ection 2. Click the Properties button in the Cards section. The Digital Modem Prop erties dialog box appears. Figure 5-6. Digital Modems Pr operties Dialog Box[...]

Chapter 5: Setting Up WAN Firmware and H ardware 5536 PRI RAS Communications Controller Users Guide 87 3. To set the speech coding law, select A Law for Europe and Australia, or select µ Law ( Mu law) for North America and Japa n. 4. Click OK . 5. Repeat Steps 1 through 4 for the digital modems of any other installed 5536-DM RAS boards. Sa ving W [...]

Saving WAN Setup Properties 88 Interphase Corporation d. When a message informs you that RAS is being stopped, select Remote Access Server and click Start . e. Select Virtual Motion RAS Port Manager and click Start . 5. If you changed the switch type of the ISDN ports, restart your computer.[...]

6 5536 PRI RAS Communications Controller Users Guide 89 6 Setting Up Calls Overview This chapter provides detailed information about setting up outgoing and incoming calls managed b y the communications controller . It describes proced ures for setting up RAS ports and RAS Support properties, and for setting up call properties. It explains ho w to [...]

Setting Up or Removing Channels as RAS Ports 90 Interphase Corporation Setting Up or Remo ving Channels as RAS Po r t s If you need to add ISDN or digital mod em channels as RAS- capable de vices after software installation, use the Remote Access Setup dialog box and th e Add RAS De vice dialog box to set up the channels as RAS ports. Y ou can also[...]

Chapter 6: Setting Up Calls 5536 PRI RAS Communications Controller Users Guide 91 3. Select Remote Access Service from the list of services, and click the Properties button. The Remote Access Setup di alog box appears. 4. Click Add to ad d a channel as a RAS device. The Add RAS Device dialog box appears: Figure 6-1. Add RAS De vice Dialog Bo x The [...]

Setting Up or Removing Channels as RAS Ports 92 Interphase Corporation The Remote Access Setup dial og box appears, with the selected channel listed as a RAS port, as follows: Figure 6-2. Remote Access Setup Dia log Bo x 6. Click Configure to set up the port ’s co nnection mode. The Configure Port Usage dialog box appears: Figure 6-3. Configure P[...]

Chapter 6: Setting Up Calls 5536 PRI RAS Communications Controller Users Guide 93 The Remote Access Setup dialog box reappears. 8. To quickly add and co nfigur e remaining channels as RAS ports with the same pr operties as a configured port, do the following: a. Select the port whose properties you want to co py, and click the Clone button. The nex[...]

Setting Up or Removing Channels as RAS Ports 94 Interphase Corporation Remo ving RAS P or t Designations If you need to remov e a channel from the RAS device list, do the follo wing: 1. Access the Remote Access Setup dialog box, as described in Steps 1 through 3 of Setting Up RAS Port Designations on page 90 . 2. Select the channel in the list on t[...]

Chapter 6: Setting Up Calls 5536 PRI RAS Communications Controller Users Guide 95 Setting Up RAS Suppor t Pr oper ties Using the Interphase RAS supp ort dialogs, you can set up general RAS support prop erties for incoming ISDN and digital modem RAS support ca lls. Y ou can also configure incoming call filters for ISDN calls. Setting Up General RAS [...]

Setting Up RAS Support Properties 96 Interphase Corporation Following is an illustration of the two versions of the General dialog box: Figure 6-4. RAS Support General Dialog Bo x[...]

Chapter 6: Setting Up Calls 5536 PRI RAS Communications Controller Users Guide 97 4. View or configure general ISDN or Digital Mod em RAS support parameters, as described in th e following table: 5. After changing RAS su pport settings, click OK . Use this P arameter .. T o do the f ollowing... Adapter Identify the status and netw ork name of the 5[...]

Setting Up RAS Support Properties 98 Interphase Corporation You are prompted to restart the computer. 6. Continue as follows: – If the system is a basic Windows NT system, without the Windows NT Service Pack installed, click Yes to restart the computer. – If the Windows NT Service Pack is installed, click No . Then reinstall the Service Pack. ([...]

Chapter 6: Setting Up Calls 5536 PRI RAS Communications Controller Users Guide 99 1. From the Start menu, select Settings , and then Control Panel . Then double-click the Network icon, and select the Adapters tab. 2. In the Network Adapters dialog bo x, select Interphase 553x ISDN RAS Support , and click the Properties button. 3. When the RAS Suppo[...]

Setting Up RAS Support Properties 100 Interphase Corporation In the Incoming Filter dialog bo x, call numbers to be accepted by the ISDN RAS dri ver appear on the Filtering list. The dri ver can accept up to 1,024 numbers. If the Filtering list is blank, calling numbers will not be f iltered for the dri ver . Y ou can add, replace, move, and remo v[...]

Chapter 6: Setting Up Calls 5536 PRI RAS Communications Controller Users Guide 101 Moving an Incoming Call Number Up or Do wn T o rearrange incoming call numbers in the Filtering list, select the number you want to move, and click the Up or Down bu tton. Removing an Incoming Call Number T o remo ve an incoming call number from the Filtering list, s[...]

Setting Up Call Properties 102 Interphase Corporation • From the Card Properties dialog box, click th e Call Setup button. Follo wing is the Call Setup dialog box. Figure 6-6. Call Setup Dialog Bo x This dialog box includes c olumns displaying call setup properties on the left side and in put f ields to use for specifying call properties on the r[...]

Chapter 6: Setting Up Calls 5536 PRI RAS Communications Controller Users Guide 103 Call Setup Displa y Columns On the left side of the Call Setup dialog box, a tree view graphically lists the 5536 W AN cards installed in the computer . The following table pr o v ides information about the columns in the tree vie w . Column Function Cards Displays a[...]

Setting Up Call Properties 104 Interphase Corporation Channel Type Identifies the types of call the card accepts on a Port or a Service: • Data 64K or da ta 56K • Speech or 3Khz Local subscriber number Displays local subscriber numbers used to route incoming calls to specific ports. Column Function[...]

Chapter 6: Setting Up Calls 5536 PRI RAS Communications Controller Users Guide 105 Call Setup Fields The fields a vailable on the righ t side of the Call Setup dialog box depend on the service or port selected on the left side. The follo wing table provides information about Call Setup f ields: Field Descripti on Channel type The selected channel t[...]

Setting Up Call Properties 106 Interphase Corporation Y ou can select multiple ports of the same type in the tree view (that is, multiple ISDN or COM ports) and configure them together . The way incoming calls are routed depend s on the Channel type v alues selecte d and the Local sub scriber numbers en tered. Local Subscriber Number Enter the loca[...]

Chapter 6: Setting Up Calls 5536 PRI RAS Communications Controller Users Guide 107 N OT E Make sure tha t each channel t ype selected f or each digital modem port is also selected for the DM Support se rvice. Otherwise, ca lls of that type will be rejected for the port. Filtering is first applied at th e DM Support Service level. If this filtering [...]

Setting Up Outgoing Call Properties 108 Interphase Corporation Setting Up Outgoing Call Pr oper ties Outgoing calls handled b y the communications controller are confi gured using either RAS managemen t or asynchronous application management. Bo th of these methods are standard Microsoft NT operations, and do not require customized confi guration. [...]

7 5536 PRI RAS Communications Controller Users Guide 109 7 Managing Serial Driver COM P or ts Overview The Serial dri ver for the communications controller is automatically installed with the Base dri ver softw are. The Serial driv e r emulates COM ports ( serial ports) connected to the digital modems on the board, which includes from 12 to 30 digi[...]

Setting Up Serial Driver COM Ports 110 Interphase Corporation Setting Up Serial Driver COM P or ts During software installation, eight Serial COM dri ver ports are assigned to the board. The Serial driv er can emulat e from 0 to 30 COM ports to be used by the dig ital modems on the board. Y ou can change the Serial driv er COM port assignment using[...]

Chapter 7: Managing Serial Driver COM Ports 5536 PRI RAS Communications Controller Users Guide 111 4. When you are prompted to choose a port on which to run detection, select the port where you want to declare a modem. Serial driver COM ports are named COM ixx , where i is the card number an d xx is the port number. Card numbers start with 0 ; port[...]

Declaring Serial Driv er Modems in Windows NT 112 Interphase Corporation 9. When a message informs you that the modem has been set up successfully, click Finish . The Modems Properties dialo g box appears, listing the installed digital modems and their attached COM ports, as follows: Figure 7-1. List of Modems Installed If needed, u se the Properti[...]

Chapter 7: Managing Serial Driver COM Ports 5536 PRI RAS Communications Controller Users Guide 113 up networking needs to be configured because the list of installed modems ha s changed, and asks if you would like to do this now. Dial-up networking is a RAS function, which is not used with the Serial driver COM ports associated with the Interphase [...]

Verifying COM Ports 114 Interphase Corporation N OT E HyperTerminal is a standard feature o f Windows NT. If it i s not present in the Acce ssories menu, it can be inst alled. To install HyperTerminal, open the Control Pa nel. Select Add-Remove, and Windows NT Setup. Then select HyperTerminal in the Communica tions dialog box. 2. Enter a name you w[...]

Chapter 7: Managing Serial Driver COM Ports 5536 PRI RAS Communications Controller Users Guide 115 4. Click OK to confirm the parameters. (The parameters are generally correct.) The HyperTerminal window reappears, with the cursor in the active mode. 5. Type at (lower or upper case) and press Enter. OK appears below the command. The status bar at th[...]

Verifying COM Ports 116 Interphase Corporation[...]

8 5536 PRI RAS Communications Controller Users Guide 117 8 T r oubleshooting Overview This chapter provides possi ble solutions for common problems you might encounter while installing and operating your communications co ntrolle r . Before proceeding with troubleshooting, make sure yo u have car efully followed the steps for installing and setting[...]

Interpreting LEDs 118 Interphase Corporation Interpreting LEDs The 5536-DM RAS board pro vides four LEDs abo ve each PRI port: Figure 8-1. LED Arrangement LED functions dif fer depending on whether the board is configured with a T 1/PRI interface, an E1/PRI interface with CRC4, or an E1/PRI interface without CRC. T1/PRI Interface On cards with a T1[...]

Chapter 8: Troubleshooting 5536 PRI RAS Communications Controller Users Guide 119 In their operational state, the LEDs are as follo ws: The follo wing table describes t he board status when the sequence of LEDs appears as follows: 4 Red Loss Of Signal (LOS), indi cating no electrical power is detected on the line. LED Color State m ust be... 1 Gree[...]

Interpreting LEDs 120 Interphase Corporation E1/PRI Interface With CRC4 On cards with an E1/PRI in terface and CRC4 (most European countries other than France), the LEDs for each port function as follo ws: In their operational state, the LEDs are as follo ws: The follo wing table describes the bo ard status when the sequence of LEDs appears as foll[...]

Chapter 8: Troubleshooting 5536 PRI RAS Communications Controller Users Guide 121 E1/PRI Interface Without CRC4 On cards with an E1/PRI interface and no CRC4 (France), the LEDs for each port function as follo ws: In their operational state, the LEDs are as follo ws: On Off On Off Remote Alarm Indication (RAI). Y our ISDN provid er has synchronizati[...]

Interpreting LEDs 122 Interphase Corporation The follo wing table describes the bo ard status when the sequence of LEDs appears as follows: 4 Red Off LED1 LED2 LED3 LED4 Meaning On On Off Of f Board is operational. On Off On Off Y our E1/PRI line requires CRC4. Select the CRC4 option. (See Setting U p ISDN Port Properties on page 80 .) On Off Of f [...]

Chapter 8: Troubleshooting 5536 PRI RAS Communications Controller Users Guide 123 Pr oblems and P ossib le Solutions Pro blem P ossib le Solution(s) The card is not detected during software installation This problem occurs if the system does not detect the board after the setup program copies initial driver files to the installation directo ry . (T[...]

Problems and Possible Solutions 124 Interphase Corporation LoopTest failed 1. Check the cable connectio n between the board and the ISDN network. 2. Make sure the ISDN switch type configured for the board matches the switch the board is using. 3. Check the phone number. 4. For more d etailed information, see Understanding LoopTest Messages on page [...]

Chapter 8: Troubleshooting 5536 PRI RAS Communications Controller Users Guide 125 Digital Modem RAS Dial-out failed The following possible solutions assume a successful LoopT est. (If you do not know how to access the Remote Access Setup dialog box or oth erwise check the following items, see Index of Common Tasks on page 177 .) 1. Make sure the re[...]

Problems and Possible Solutions 126 Interphase Corporation ISDN remote station failed to connect to the RAS Server If you do not know how to access the Remote Access Setup dialog box or otherwise check the following items, see Index of Common Tasks on page 177 . 1. Use the Windows NT Event Viewer to s ee if the Remote Access Service is successfully[...]

Chapter 8: Troubleshooting 5536 PRI RAS Communications Controller Users Guide 127 PSTN remote station failed to connect to the RAS Server If you do not know how to access the Remote Access Setup dialog box or otherwise check the following items, see Index of Common Tasks on page 177 . 1. Make sure the remote subscr iber is equipped with a modem. 2.[...]

Problems and Possible Solutions 128 Interphase Corporation Multilink is not enabled in the RAS phonebook entry properties Select the Enable Multilink option in the Network Configuration di alog box. (On the Remote Access Setup dialog box, select a port and click Configure . For information about accessing the Remote Access setup dialog box, see Ind[...]

Chapter 8: Troubleshooting 5536 PRI RAS Communications Controller Users Guide 129 Remote station failed to connect to the RAS Server when SecurID support is active All the SecurID auth entication attempts are registered in the W indo ws NT Event Log. Use the Windows NT Event Viewer to see the diagnostic. The possible events are: • [bInitSIDDll] C[...]

Problems and Possible Solutions 130 Interphase Corporation Remote station failed to connect to the RAS Server when SecurID support is active (continued) Other possible events in the Windows NT Event Log are: • User xxx failed in authentication (NEW PIN REQUIRED) : The ACE/Server is expecting the remote client to dynami cally set up a new PI N val[...]

A 5536 PRI RAS Communications Controller Users Guide 131 A Digital Modem Monitor Utility Overview The Digital Modem Monitor Utility , or DM Monitor utility , enables you to monito r and control the co nnections yo ur 5536- DM RAS communications controller processes. This appendix explains ho w to do the follo wing Digital Modem Monitor tasks: • S[...]

Viewing Digital Modem Monitor Information 132 Interphase Corporation N OT E The 5536-DM RAS is listed as the 5536 -1P-PRI or the 5536- 2P-PRI in the Digital Modem Monitor dialog boxes. Viewing Digital Modem Monitor Inf ormation The columns in the Digital Mo dem Mon itor dialog box sho w the status and properties of the board’ s acti ve connection[...]

Appendix A: Digital Modem Monitor Utility 5536 PRI RAS Communications Controller Users Guide 133 The status bar at the bottom of the dialo g box displays the inde x number of the current connection and t he next connection update. Figure A-2. Digital Modem Monitor St atus Bar Selecting Digital Modem Monitor Options Clicking the Options button on th[...]

Selecting Digital Modem Monitor Options 134 Interphase Corporation Displa y Options Use the Display dialog box to se lect columns to be displayed on the Digital Modem Monitor dialog box. Figure A-3. Displa y Dialog Bo x This dialog box contains four sets of prop erties associated with digital modem connec tions. Each set of properties is displayed [...]

Appendix A: Digital Modem Monitor Utility 5536 PRI RAS Communications Controller Users Guide 135 • Local number • Remote nu mber of the co nnection • ISDN adapter used • ISDN adapter stream number • ISDN adapter slot number • 5536 adapter used by the connection • Stream numb er used by the dig ital modem • Slot number used by the di[...]

Selecting Digital Modem Monitor Options 136 Interphase Corporation Timer Options Use the T imer dialog box to change the polling period, which is expressed in seconds. The po lling period controls ho w often the screen information is upda ted. (The default v a lue is 5 seconds.) This period must be a numeric value ranging from 1 to 3600 seconds. Fi[...]

Appendix A: Digital Modem Monitor Utility 5536 PRI RAS Communications Controller Users Guide 137 The polling period you select is taken into account as soon as you click OK or Apply . It is sa ved in the W indows NT re gistry when you exit the program. The columns are refreshed accordingly . N OT E The Refresh butt on in the main DM Monitor dialog [...]

Displaying Connection Properties 138 Interphase Corporation The properties of the select ed connection appear in a message box. In the follo wing example, connection 2 w as selected: Figure A-5. Example of Connection Pr operties This message box appea rs for display purposes only; you cannot modify any of the properties. Information displayed in th[...]

B 5536 PRI RAS Communications Controller Users Guide 139 B Using the SynW atch Utility Overview The SynW atch utility is a protocol analyzer that enables you t o watch frames exchanged betw een the communications controller and the ISDN network. This powerful utility helps you track communicatio n esta blishment on the ISDN D channel and data traff[...]

Accessing Online Help 140 Interphase Corporation Accessing Online Help For detailed information about th e functions described in this appendix, see the SynW atch on line help. Y ou can access online help in the follo wing ways: • Use the Help menu to display th e main online help. • Press F1 to display field-level contextual help. Star ting Sy[...]

Appendix B: Using the SynWatch U tility 5536 PRI RAS Communications Controller Users Guide 141 Figure B-1. Main SynW atch Dialog Bo x The main SynW atch dialog box contains two sections: • The left side is the configuration pa nel. It displays the board description. The config uration panel is used to activate or deactivate f rame watching. • T[...]

Watching ISDN Ports and Channels 142 Interphase Corporation • Fourth level : Channels available on a port Each PRI port has one ISDN D channel. Ea ch PRI port also has 23 ISDN channels (N orth America, Japan) or 30 ISDN B channels (Europe, Australia). The digital modem port has as many channels as there are digita l modems configured on the board[...]

Appendix B: Using the SynWatch U tility 5536 PRI RAS Communications Controller Users Guide 143 • To start watch activity on an unwatched port or c hannel, left- or right-click the checkbox bes ide the port or channel. • To change the watch mode of a watched port or chann el without disrupting its watch state, right-click the checkbox beside the[...]

Watching ISDN PRI Layer 1 Alarms 144 Interphase Corporation The follo wing illustration shows the menu of watch modes for a B channel or a port: Figure B-3. ISDN B Cha nnel W atch Modes For detailed information a bout each watch mode, see SynW atch online help. N OT E If the right mouse butto n on your mouse is not activated, use the Watch menu t o[...]

Appendix B: Using the SynWatch U tility 5536 PRI RAS Communications Controller Users Guide 145 Stopping and Freezing the Displa y T o stop frame watching and discard all frame information for a selected port or channel, left-click the checkbox beside the watched port or channel. T o temporarily stop watch act ivity wi thout discarding frame informa[...]

Changing Display Settings 146 Interphase Corporation The Watch dialog bo x appears. Figure B-4. Channel W atch Settings 2. In the Size of a watched frame field, select the number of bytes to be interpreted in a frame. 3. In the Raw data section, select either the ASCII or EBCDIC option to disp lay dumped events. For detailed information, see SynW a[...]

Appendix B: Using the SynWatch U tility 5536 PRI RAS Communications Controller Users Guide 147 Changing Fonts Used f or Displa y T e xt T o change the font color or style of the text associated with a port or channel in the moni tor panel, do the following: 1. In the configuration panel, right-click the port or channel whose display settings you wa[...]

Changing Display Settings 148 Interphase Corporation 4. To change the font for a ll display text, click the Font button. On the Font dialog box, select the font style to use and click OK to return to the Colors dialog box. 5. Click OK to save t he display settin gs and return to the SynWatch window. SynW atch immedia tely updates the monitor panel [...]

Appendix B: Using the SynWatch U tility 5536 PRI RAS Communications Controller Users Guide 149 2. Select the PRI alarms Color tab to display the PRI alarms colors dialog box: Figure B-6. Channel Color Settings 3. Choose the color(s) to use to display the port’s PRI Layer 1 alarms, and click OK . 4. To change the font for all alarm text, click the[...]

Modifying Event Buffer Parameters 150 Interphase Corporation Modifying Event Buffer P arameters Y ou can modify the number of lo w-lev el ev ents you w ant SynW atch to keep in its buf fer . In some cases, decreasing the SynW atch buffer size can help a v oid system overload during data exchanges. T o modify the SynW atch b uffer size, do the follo[...]

Appendix B: Using the SynWatch U tility 5536 PRI RAS Communications Controller Users Guide 151 2. In the Buffer Type section, select one of the followi ng options: – Select Stop when full to h ave SynWatch store only the first events up to th e specified number in the Buffer Size field . – Select Circula r to have Sy nWatch store new events aft[...]

Saving and Editing Frames 152 Interphase Corporation[...]

C 5536 PRI RAS Communications Controller Users Guide 153 C LoopT est Utility Overview The LoopT est util ity enables you to check you r ISDN line quickly and easily . It checks for electrical problems, hardware connectiv ity , and ISDN compatibility problems. This appendix ex plains how to do the follo wing tasks: • Access online help • Test th[...]

Testing the ISDN Line 154 Interphase Corporation T esting the ISDN Line LoopT est tests the board’ s ISDN line b y establishing two ISDN B channels in a loopback connection. One channel is set up to accept incoming calls, and the other channel calls the f irst channel. When the connection is estab lished, the calling channel sends data, which is [...]

Appendix C: LoopTest Utility 5536 PRI RAS Communications Controller Users Guide 155 The LoopTest main dialog box appears: Figure C-1. LoopT est Main Dialog Bo x 3. Select the port to test from the drop-down list (if needed), and enter your lo cal ISDN number in the Local number field. 4. Click Test . The Diagnostic field describes the test result. [...]

Displaying and Saving Events 156 Interphase Corporation N OT E If you want to test more than two B chann els or more than one port simul taneously, la unch several ins tances of the utility and repeat Steps 3 and 4 for each channel or port. (You can change the number of frames s ent if you want a longer test. Se e Specifying the Number of Frames to[...]

Appendix C: LoopTest Utility 5536 PRI RAS Communications Controller Users Guide 157 T o show or hide the Loop T est e v ent list, on the LoopT est main dialog box, select Display e vent list from the Te s t menu. T o sav e the e vent list to an ASCI I (text) f ile, select Save or Sa ve as (to sav e a pre viously sav ed file with a dif ferent name) [...]

Understanding LoopTest Messages 158 Interphase Corporation Understanding LoopT est Messages The Diagnostic field in the main LoopT est dialog displays LoopT est test results: Figure C-3. LoopT est T est Results The following table describes diagnostic messages: Message Cause Test passed LoopTest detected no erro rs during testing. Card missing or n[...]

Appendix C: LoopTest Utility 5536 PRI RAS Communications Controller Users Guide 159 Driver Not Loaded The driver was not in a working state when LoopTest was launched. Possible causes are: • The bo ard is not installed. • The d river is not installed, or is improperly installed. • The fi rmware is invalid (I SDN layer not present) or not load[...]

Understanding LoopTest Messages 160 Interphase Corporation Test failed The connection between th e two ISDN B channels could not be established before time-out because another application answer ed the call. The Remote Access Server was probably running when the test started. To restart the test: 1. From the Start menu, select Programs , then Admin[...]

Appendix C: LoopTest Utility 5536 PRI RAS Communications Controller Users Guide 161 Standard ISDN messages Depending on t he cause of an error, LoopTest might display a standard ISDN message. Take the appropriate action indicated by the message. For example, if the message is No user response or Incomplete address , check the ISDN number entered. I[...]

Understanding LoopTest Messages 162 Interphase Corporation[...]

D 5536 PRI RAS Communications Controller Users Guide 163 D Line T est Utility Overview C A UTION The Line Test utility shou ld be used only in cases of trouble at installation, an d only with Telco agreement. When a port is working properl y , it is in Operational mode. The Line T est utility enables you to set port modes so that you can do lo w-le[...]

Determining the Current Port Mode 164 Interphase Corporation Determining the Current P or t Mode N OT E The 5536-D M RAS is listed as the 5536-1P-PRI or 5 536-2P- PRI in Line Test utility dialog boxes. T o determine the port’ s current mode: 1. From the Start menu, select Prog rams , then Interphase WAN Adapters , and then Line Test . The main Li[...]

Appendix D: Line Test Utility 5536 PRI RAS Communications Controller Users Guide 165 2. Click Select mode to display the Port Test Configuration dialog bo x. Figure D-2. P or t T est Configuration Dialog Box 3. Select the appropriate port or clock mo de for your testing or operating needs. The following sections pr ovide detailed information about [...]

Setting Port and Clock Modes 166 Interphase Corporation Loopbac k Mode Loopback m ode is a tran smission stat e in which the sig nal receiv ed b y the port is returned to the sender . Use this mode when the remote end (the T elco, for e xample) is testing your line; all information sent is returned to the remote end. T wo loopback settings are av a[...]

Appendix D: Line Test Utility 5536 PRI RAS Communications Controller Users Guide 167 Figure D-3. P or t Options Dialog Bo x 3. Select the LoopTest se tting you want to use. 4. Click OK to save the setting and re turn to the Port Test Configuration dialog bo x. PRBS Generator and Monitor Mode The PRBS Generator and Mon itor mode causes a port to gen[...]

Setting Port and Clock Modes 168 Interphase Corporation When this mode is selected, th e text message portion of the Line T est main dialog bo x displays the follo wing synchronization results: Operational Mode After a test has completed, you must return the port used for testing to Operational mode so that it can handle incoming and outgoing commu[...]

Appendix D: Line Test Utility 5536 PRI RAS Communications Controller Users Guide 169 In such configurations, the clock of the local port must be in slav e mode, and the clock of the re m o t e c a r d m u s t b e i n m a s t e r mode (which is the default clock type). T o set the clock mode: 1. Click Options on the Port Test Configuration dialog bo[...]

Setting Port and Clock Modes 170 Interphase Corporation[...]

E 5536 PRI RAS Communications Controller Users Guide 171 E Line Status Utility Overview The Line Status utility enables you to see what's wrong when a problem occurs with your netwo rk card (for example, i f you cannot connect to a remote site or if no one can connect to you r host). This appendix ex plains ho w to do the follo wing Line Statu[...]

Interpreting Line Status Indicators 172 Interphase Corporation N OT E The 5536-D M RAS is listed as the 5536-1P-PRI or 5536 -2P- PRI in the Line Status dialog box. T o vie w Line Status information, from the Sta rt menu, sel ect Programs , then Interphase WAN Adapters , and then Line Status . The main Line Status dialog bo x appears: Figure E-1. Ma[...]

Appendix E: Line Status Utility 5536 PRI RAS Communications Controller Users Guide 173 Alarm LEDs The follo wing alarm LEDs indica te connection pr oblems that result from line failures: LED Meaning LOS Loss of Signal. Typically appears when no electrical signal is detected. (Check if the line i s plugged in on the board and on the network interfac[...]

Interpreting Line Status Indicators 174 Interphase Corporation Err or LEDs The follo wing error LEDs indica te port error e vents that generate comm unication problems: Loopbac k LEDs The follo wing Loopback LEDs indi cate whether the port is in a loopback mode (which can be wh y it isn't running normally): LED Meaning BPV BiPolar Violation. F[...]

Appendix E: Line Status Utility 5536 PRI RAS Communications Controller Users Guide 175 Statistics P arameters The follo wing statistics fields display performance parameters accumulated during the last 24 hours the interface was running: P arameter Meaning Uptime Length of time that the interface has been running. Unavailable Seconds (Also known as[...]

Interpreting Line Status Indicators 176 Interphase Corporation[...]

F 5536 PRI RAS Communications Controller Users Guide 177 F Quic k Reference of Common T asks Overview This section explains ho w to complete common tasks associated with the communications controller . For more detailed information about RAS tasks, see your RAS documentation. Inde x of Common T asks For inf ormation about ho w to… See page... Det[...]

Procedures 178 Interphase Corporation Pr ocedures N OT E The 5536-DM RAS is li sted as the 55 36 in softw are dialog boxes. Configure a multilink co nnection 183 Enable IPX routing 184 Enable IP routing 184 Allow a remote user to set a specific IP address 185 Supply an IP address from a stat ic address pool to a remote user 186 Disconnect an ISDN p[...]

Appendix F: Quick Reference of Common Tasks 5536 PRI RAS Communications Controller Users Guide 179 Determine the server name needed to start the RAS Server 1. From the Start menu, select Settings , and then Control Panel . 2. Double-click the Network icon, and select the Identification tab . The displayed computer name is the server name required b[...]

Procedures 180 Interphase Corporation See if the drivers are running 1. From the Start menu, select Programs , then Administrative Tools (Common) , and then Event Viewer . The following messages must appear: – SynSV6 The Device DeviceSynSV6 has been successfully created. Its symbolic link name is DosDevicesSynSV6. – SynSYS Adapter SynCard0 [...]

Appendix F: Quick Reference of Common Tasks 5536 PRI RAS Communications Controller Users Guide 181 Open the Remote Access Setup dialog box 1. From the Start menu, select Settings , and then Control Panel . 2. Double-click the Network icon, and select the Services tab to display the Services dialog box: 3. From the Network Services list, select Remo[...]

Procedures 182 Interphase Corporation Configure a RAS port to dial out 1. Open the Remote Access Setup dialog box. (See Open the Remote Access Setup dialog box on page 181 .) Then select the port and click Co nfigure . 2. Select either the Dial ou t only or the Dial ou t and Receive calls option, and click OK . Manage RAS incoming ports 1. From the[...]

Appendix F: Quick Reference of Common Tasks 5536 PRI RAS Communications Controller Users Guide 183 Configure a multilink connection The Multilink PPP protocol aggregates several ISDN B channels to increase the bandwidth of PPP links. To enable this option, do the following : 1. In the Network Configuration set tings: a. From the Start menu, select [...]

Procedures 184 Interphase Corporation Enable IPX routing The RIP for NWLink IPX Service must be inst alled in the Windows N T Network Services list. 1. From the Start menu, select Settings , and then Control Panel . 2. Double-click the Network icon, and select the Protocols tab. 3. From the protocols list, select NWLink IPX/SP X Compatible Transpor[...]

Appendix F: Quick Reference of Common Tasks 5536 PRI RAS Communications Controller Users Guide 185 Allow a remote user to set a specific IP address 1. From the Start menu, select Settings , and then Control Panel . 2. Double-click the Network icon, and select the Services tab. 3. From the services list , select Remote Acc ess Service , and then cli[...]

Procedures 186 Interphase Corporation Supply an IP address from a static address pool to a remote user 1. From the Start menu, select Settings , and then Control Panel . 2. Double-click the Network icon, and select the Services tab. 3. From the services list , select Remote Acc ess Service , and then click Properties . 4. In the Remote Access Setup[...]

Appendix F: Quick Reference of Common Tasks 5536 PRI RAS Communications Controller Users Guide 187 Disconnect an ISDN port automatically when no data traffic occurs after a specified l ength of time 1. From the Start menu, select Settings , and then Control Panel . 2. Double-click the Network icon, and select the Adapters tab. 3. From the adapter l[...]

Procedures 188 Interphase Corporation[...]

G 5536 PRI RAS Communications Controller Users Guide 189 G ISDN T echnolog y Overview Overview Integrated Services Digital Network (ISDN) is an internationally agreed-upon standar d for end-to-end digital communications ov er the public switched network. ISDN includes specifi cations for signalling, long-distance transmission, bulk subscriber lin e[...]

Basic Rate Interface 190 Interphase Corporation Basic Rate Interface The ISDN Basic Rate Interfa ce consists of three digital channels: one D channel and tw o B channels. These channels can be used simultaneou sly , an d are often referred to as 2B+D . Each ISDN B channel can be us ed separately to allow tw o different connected users at the same t[...]

H 5536 PRI RAS Communications Controller Users Guide 191 H Specifications Boar d Specifications Operating En vir onment Item Specificat ion Host Bus Interface PCI Local Bus Revision 2.1 PCI Form Factor Length: 352 mm Width: 106.7 mm Depth: 17.2 mm Host Data Transfer 32-bit bus master DMA tran sfers to 132 MBps Local Memory 8 MB dual port DRAM Optio[...]

Storage Environment 192 Interphase Corporation Storage En vironment Temperature -4–185 ° F / -20–85 ° C Relative humidity LAN and storage cards: 10–95% noncondensing WAN cards: 5–95% noncondensing Altitude 0–50,000 feet / 0–16,500 m[...]

I 5536 PRI RAS Communications Controller Users Guide 193 I Regulatory Statements FCC 5536-001, 55 36-004, 5536-005 DM 2P PRI Communications Controller FCC P art 15 Regulatory Compliance This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are desi gned to[...]

FCC 194 Interphase Corporation 5536-000, 55 36-002, 5536-003 DM 1P PRI Communications Controller FCC P art 15 Regulatory Compliance This equipment has been tested and found to comply with the limits for a Class B digital de vice , pursuant to P art 15 of the FCC rules. These limits are desi gned to provide reasonable protection against harmful inte[...]

Appendix I: Regulatory Statements 5536 PRI RAS Communications Controller Users Guide 195 5536-001, 5536 -002, 5536-003, 55 36-004, 5536-005 DM 1P PRI, 2P PRI Communication Controllers FCC P art 68 Regulatory Compliance This ISDN adapter complies with Part 68 of the FCC Rul es. The card includes a la bel that contains, among other information, the F[...]

FCC 196 Interphase Corporation If you ex perience trouble with this equipment, pl ease contact Interphase Corporation at 214-6 54-5000 for warran ty information. If the trouble cau ses harm to the telephone network, the telephone co mpan y may request the removal of the equipment from the network until the problem is resolv ed. No repairs may be pe[...]

Appendix I: Regulatory Statements 5536 PRI RAS Communications Controller Users Guide 197 Canada 5536-001, 5536 -002, 5536-003, 55 36-004, 5536-005 DM 1P PRI, 2P PRI Communication Controllers T ested to Comply with Canadian Standar ds This Class A digital apparatus complies with Canadian ICES- 003. Cet appareil numérique de la cla sse A est conform[...]

Canada 198 Interphase Corporation Users should ensure for their ow n protection that the electrical ground connections of the po we r utility , telephone lines and internal metallic water pipe syst em, if present, are connected together . This precaution may be particularly important in rural areas. Caution : Users should not attempt to make such c[...]

Appendix I: Regulatory Statements 5536 PRI RAS Communications Controller Users Guide 199 Eur ope 5536-001, 5536 -002, 5536-003, 55 36-004, 5536-005 DM 1P PRI, 2P PRI Communication Controllers Regulatory Information f or Eur ope Interphase Corporation hereb y declares that this 5536 DM PRI RAS Communications Controller is in compliance with the esse[...]

Europe 200 Interphase Corporation[...]

5536 PRI RAS Communications Controller Users Guide 201 Glossary 2B+D  See BRI (Basic Rate Interface) . 23B+D  See P RI (Primary Rate Interface) . 30B+D  See P RI (Primary Rate Interface) . 802.2 IEEE  Standards that govern the LLC within the Data Link layer of the OSI model. LLC frames carry user information between the nodes on a netwo[...]

Glossary 202 Interphase Corporation Asynchr onous transmissi on  Met hod of sending data in which the interval between characters may be of unequal length. The characters transmitted include a start bit and one or more stop bits, wh ich def ine the beginning and ending of the character . No synchronizin g or timing signals need to be sent. Contr[...]

Glossary 5536 PRI RAS Communications Controller Users Guide 203 BRI (Basic Rate Interface)  A def ined ISDN interface that includes two B channels and one D channel. Also known as 2B +D . B channels are used for voice and data while th e D channel is generally used only for signallin g within th e telephone network. Broadcast  LAN transmissio[...]

Glossary 204 Interphase Corporation Configuratio n c ycle  A type of I/O c ycle provided on the PCI bus to facilitate system configuration. CPE (Customer- Premises Equipment)  All equipment that resides past the telephone service demar cation point. In the U.S. This typically includes the NT1 and all ISDN devices. Customer equipment may also [...]

Glossary 5536 PRI RAS Communications Controller Users Guide 205 (ANSI) Standard T1.618 and the International T elegraph and T ele- phone Consultativ e Committee (CCITT) Standard Q.922, ind icates the functions associated with certain DLCI v alues: DCD (Data Carrier Detect)  See CD (Carrier Detect) . DCE (Data Co mm unications Equipm ent, Data Ci[...]

Glossary 206 Interphase Corporation Distrib uted Function T erminal (DFT )  1) A protocol used for com- munication between a t erminal and an IBM 3270 or IBM 3174 cont rol unit that allows multiple concurrent logical terminal sessions. 2) A mode of operation that uses this protocol. DLC  See data link contr ol . DLCI  See data link contr o[...]

Glossary 5536 PRI RAS Communications Controller Users Guide 207 Excess bur st size  (Be) The maximum am ount of uncommitted data (in bits) in excess of Bc that a frame relay network can attempt to deliv er during a time interval Tc. This data (Be) generally is deliv ered with a lower probability than Bc. The network treats Be data as discard eli[...]

Glossary 208 Interphase Corporation IEEE (Institute of Electrical and El ectronic Engineer s)  An infor- mation exchange organization. Among other functions, it coordinates, dev elops, and publishes network standards for use in the United States, following ANSI rules. IETF (Internet Engine ering T ask For ce)  Organization responsible for all[...]

Glossary 5536 PRI RAS Communications Controller Users Guide 209 LAP-D (Link Access Pr ocedure-D)  For I SDN, Data Li nk laye r pro- cedure using D channel communicati ons. F or Frame relay , a protocol that operates at the data link laye r (layer 2) of the OSI architecture. LAPD is used to con vey information between l ayer 3 entities across the[...]

Glossary 210 Interphase Corporation Mbps (Megabits per second)  T ransmission speed or rate of one million bits per second. MBps (Megab ytes per second)  T ransmission speed or rate of one million bytes per second or 8 Mbps. Medium  Physical means used to carry transmissions. Examples include coaxial cable, fiber optics, microwa ve, satell[...]

Glossary 5536 PRI RAS Communications Controller Users Guide 211 NI-1 (Natio nal ISDN1)  A specification for a standard ISD N phone line. National ISDN 1 is intended to be a set of standards to which ev ery manufacturer's equipment should conform for maximum interoperabilit y . N I-2 and NI-3 are future standards currently under dev elopment[...]

Glossary 212 Interphase Corporation PMC (PCI Mezzani ne Car d)  A daughtercard form factor implemen- tation of the PCI b us specification. PO TS (Plain Old T eleph one Service)  Con ventional v oice grade service and cabling infrastructure. PPP (Point-to-P o int Pr otocol)  A dial-up pro tocol that allows a computer to u se TCP/IP networki[...]

Glossary 5536 PRI RAS Communications Controller Users Guide 213 RBOC (Regional Bell Operating Company)  There are sev en regional telephone companies creat ed by the A T& T div estiture: Nynex, Bell Atlantic, Bell South, Southwestern Bell, US W est, Pacif ic T elesis and Ameritech. RD (Received Data)  RS-232 (V .24) data signal, sent from[...]

Glossary 214 Interphase Corporation RS-232  Univ ersally accepted Electronics Industries Association standard that defines the signals be tween data terminal equipment and data communications equipment. Uses a 25-pin connector; theoreti- cally limited to distan ces of 50 feet; functionally identical to standards V .24/V .28. RS-422  Electroni[...]

Glossary 5536 PRI RAS Communications Controller Users Guide 215 SPID (Service Profil e IDentifier)  An alphanumeric string that uniquely identifies the service capabilities of an ISDN terminal. This is an identifier that points to a particular location in the T elco's central of fice switch memory where rele va nt details about the de vice [...]

Glossary 216 Interphase Corporation TEI (T erminal Endpoi nt Identifier )  The T erminal Endpoint Identi- fier is used to identify a speci f i c piece of equipment on an ISDN con- nection. Te l c o  T elco is a popular abbre viation for teleph one company . Th e RBOCs are a subset of all telcos. T Interface  The interface point between the[...]

Glossary 5536 PRI RAS Communications Controller Users Guide 217 X.21 bis  (Pack et data networking) In ternational recommendation that defines the most popular physical interface for X.25. Equiv alent to RS-232 and V .24 . X.21 (b is) link  Commonly used in Eu ropean countries, this is a pay as you go link. When a signal is raised, the netw o[...]

Glossary 218 Interphase Corporation[...]

When using this index, keep in mind that a page number indicates onl y where referenced material begins. It may ex tend to the page or pages following the page referenced. 5536 PRI RAS Communications Controller Users Guide 219 Inde x A Acotec Remote Ac cess Manager Suite 7 , 58 , 59 adapter connecting to the line ............... ... 27 connecting t[...]

Index 220 Interphase Corporation verifying ....................... ........... 113 common tasks, quick reference ...... 177 communication events, LoopTest ... 15 6 computer voltage warning ..... .......... 17 Configuring .............. .............. ........ 84 configuring MVIP terminat ion ......... 24 configuring port usage ............... 55 , [...]

Index 5536 PRI RAS Communications Controller Users Guide 221 H hardware adapter instal lation ........ .............. 15 electrical wa rning ....................... 17 overview ...................... ............... 3 setting up for WAN .............. ...... 76 WAN setup ............... ..... 44 , 71 , 76 I incoming call setup ................ ....[...]

Index 222 Interphase Corporation LoopTest utility ...................... .. 6 , 153 accessing online help .......... ...... 153 displaying and saving events ..... 156 error messages .............. ........... 158 LEDs ................ .............. ........ 174 main dialog ....................... 155 , 158 parameters .................... .........[...]

Index 5536 PRI RAS Communications Controller Users Guide 223 R RAI LED ............. ................. ....... 173 RAS device, adding .. .............. ... 54 , 91 RAS features .............. ................. .... 8 RAS management software ......... 7 , 59 RAS port manager ............. .............. . 7 RAS port setup .............. ..... 53 , 8[...]

Index 224 Interphase Corporation editing display fonts ........... ...... 147 editing PRI alarm fonts ............. 148 editing watch settings . .............. 145 freezing the display ............... ... 145 main dialog ........................ ...... 141 main dialog box ... .............. ...... 141 modifying number of stored events ... 150 mouse[...]